"Nice quiet location"
Great stayGenuine Hotels.com guest review
"Fun in the sun"
Sue and I had a wonderful stay at the heron house , and roman and Michael were great hosts , we certainly would stay againGenuine Hotels.com guest review
"First guest hotel stay."
Michael and Roman were very helpful and friendly. Each morning we were able to chat and relax before we headed out for our visit to Key West taking in the sights, stores, restaurants and just enjoying the glorious weather.Genuine Expedia guest review
Good service, no complaintsGenuine Hotels.com guest review
"Good place to stay"
The property is very nice, but the rooms definately need updated. Roman was wonderful in every way I wish his morning counterpart was half as helpful.Genuine Expedia guest review
"Very nice experience."
We thoroughly enjoyed our stay. The staff was very helpful. We kept a bike for 3 days and that was a great way to get around day and night. We would come back to this hotel. A fantastic bakery is a block away for all with a sweet tooth.Genuine Hotels.com guest review
This is a great hotel. Very convenient location. Accommodating staff extremely helpful. Would definitely recommend and would return without question.Genuine Expedia guest review
"Great location 1 block from the main drag."
Rented bikes and visited the south beach, fishing marina, Hemingway House, Sloppy Joe's, the rum distillery and about 20 shops. The cuban food is wonderful along with the fish and Key lime pie. Loved the Sunset reef snorkel. The Heron House is outstanding.Genuine Expedia guest review
Enjoyable. Hotel could offer some better directions for walking to/from waterfront area, especially at night. Breakfast was good, and offered opportunity to meet with other guests and tourists.Genuine Hotels.com guest review
This hotel is a little bit away from Duval, but a quick bike ride from everything, and in a quiet beautiful neighborhood. The staff were wonderful, accommodating, perfect hosts to us. Made reservations for everything we needed from restaurants to bike rentals and gave recommendations on restaurants, spas, etc. Roman really went above and beyond for […] us. Read moreGenuine Hotels.com guest review
"nice quite neighborhood"
Very nice staff. Very helpful. Enjoyed the personal attention. Not like the big hotels. Older home but nice. Could use some maintenance. Enjoyed out 2 night stay.Genuine Hotels.com guest review
"Great place !"
Wonderful location. Roman was a wonderful host, providing useful information, tips and coupons for local eating establishments. We had a wonderful time, and would definitely recommend the Heron House Court.Genuine Hotels.com guest review
"A perfect place for a two day getaway"
While not upscale, the Heron House is charming and comfortable. The staff are extremely pleasant and helpful. The water pressure in the showers is fantastic! The bed was quite comfortable. Only 6 blocks to Duval, it's a great place to stay and get some quiet downtime while still being close to the action.Genuine Hotels.com guest review
"Great Hotel! Great Location!"
Received a very warm welcome from Roman who provided useful information and a tour of the property. Very friendly!!Genuine Expedia guest review
My flight to Miami on Jan 3rd cancelled as a result of the winter storm in New York. I called both expedia and hotel for this unexpected event.The staff from hotel told me to find manager, but the manager seems do not pick up my phone forever. Then the hotel gave me the only response was: We can not refund! You should not book the non-refundable reservation […] cause you can not predict what is going to happen in your life." Then I haven no idea why they post the non-refundable deal in Expedia.I felt so angry about this.I saved this amount of money for several months since I am a college student without a job. I am so sad. Read moreGenuine Expedia guest review
We loved this hotel, not because the rooms were that great, but because Roman, who greeted us and showed us around, was such a good host. We would stay here again just to see him. Also, Michael, with his accommodating ways and cheerful smile at breakfast, was a delight. You will enjoy your stay here and get plenty of info. on Key West, as well.Genuine Hotels.com guest review
"OK stay, but not for the price!"
We paid $250 per night. We showed up at 4 (check in was at 3) and our room wasn't even ready yet. We had to go to the bathroom very badly and we were told to go next block down to the bakery. Plus, the TV didn't work. Nothing major, but I definitely do not think it was worth the money. The biggest plus was that we were close to the main streets.Genuine Expedia guest review
"HAD A GREAT TIME"
THE ROOM WAS CLEAN AND COMFORTABLE. THE BREAKFAST WAS ADEQUATE THE YOUNG MAN AT THE FORNT DESK, ROMAN, WAS EXTREMELY HELPFUL HE ACTED AS OUR CO-CIERGIE AND MADE OUR STAY VERY PLEASANTGenuine Expedia guest review
My stay was excellent. It exceeded my expectations! Roman was amazing and he have my boyfriend and I a in depth your of the property and was extremely friendly. He was very helpful as far as what restaurants and places we should visit. LOVED IT!Genuine Expedia guest review
I'm not recommend this hotel. This is the dirtiest hotel I have ever been.Genuine Hotels.com guest review
"Pretty good hotel off the beaten path"
roman was a great concierge and made helpful suggestions as to where to eat and what to seeGenuine Expedia guest review
"Good place to stay!"
This is a nice place to stay! The hotel is clean and location is great. Roman is a very helpful person. TVs in the rooms are old and need to be replaced with LCDs.Genuine Hotels.com guest review
Beware pictures online are extremely deceiving . When we arrived we got put in a room so filthy we asked to be moved. No sense in that because the room we got moved to was filthy as well. Hairs were on the toilet, sink, shower, makeup smudged on the bathroom wall, disgusting carpet the pictures on the walls were moldy, Bed sheets were ripped, drool […] and red stains on the pillows. I had bites on my body when i woke up. The tv was a little box tv that didn't turn on. Do yourself a favor and stay someplace else! The only good part was the customer service at the desk. Read moreGenuine Expedia guest review
"Quite at night"
Nice place, would return. Staff was great, helpful and knowledgable about the town. Nice amenities, need to serve breakfast a little earlier in the morning.Genuine Hotels.com guest review
"Very good customer service.."
Jane and Roman were wonderful. We love our bed but the room we were in looked very old and the tv was VERY small..maybe 19 inch..we can't barely see. The neighborhood seems fine and we felt safe. It was a long walk to Duval though and the restaurants near us close at 10pm so if you are a late person type of, the restaurants that are open after 10pm […] are near Duval. We had a great time though, aside from our blisters. Read moreGenuine Hotels.com guest review
The Heron House Court was a wonderful place to spend my birthday ! The staff was fabulous and the rooms were great. The location was perfect for visiting all art of Key West. It was a great place and we will rturn and we will truly recommend this Inn to friends and family.Genuine Expedia guest review
"Close to north side harbour"
Walking distance to major spots. Free street parking outside the hotel. Very friendly and informative staffGenuine Hotels.com guest review
"I love this place:"
This IS an old place, which I believe came from an old house. So each room is a different size and shape. While it IS old, the rooms are nice and the grounds are really nice. Ocasionally you will find a place that may need paint touched up or a tube TV instead of a flat-screen (my suite had one of each this time), but keep in mind that this is pretty […] much true of staying anywhere that is built from a unique and antique place as opposed to a cookie-cutter new build. There is a guy who works at the front desk, Roman, who is an unbelievable example of perfect customer service. The sister hotel, the Heron House, is slightly nicer, but the service is so incredible that I always stay here instead. Read moreGenuine Expedia guest review
"Three words hotel employees-SOAP AND WATER"
My wife and I love Key West and like to stay a little off the strip. This hotels location is fine, the bed was fine, the little pools are great. The shower stall is sort of rotting away and is moldy. The sofa in our room was really gross. Dirt was really apparent on both arms. The breakfast was boring and did not start until 8:30 (no big deal but worth […] noting), there is no parking (again not a huge surprise but a pain non the less). The place has potential but needs a little or a lot of TLC. The front desk staff are good and professional. Read moreGenuine Expedia guest review
"Great place staff was amazing"
Staff was great.. room was nice.. place was awesome...plan on going backGenuine Expedia guest review
"Our new home in Key West."
The hotel itself was in overall good condition considering the property was built in 1884. The rooms although immaculately clean could use some paint touch ups. The Tv's in the room are small and old. The heating element in the hot tub was on order. The staff was incredibly courteous and caring . Even though we had not originally requested a lower floor […] room due to my limited walking ability ,we were moved the next morning. The Staff went above and beyond their required duties in making you feel that you were truly at home. We came down to celebrate our Anniversary and enjoyed ourselves so much that we have already booked for next year. Read moreGenuine Hotels.com guest review
Parking is on the street, which was a surprise and disappointing. We were lucky to get a spot within a block, while the check-in clerk had gone 2 blocks to find us a parking space. Room was quaint but there was no coffee maker in the room, which was disappointing. Breakfast was not until 8:30 am, so I walked 3 blocks to a bakery for coffee and breakfast. […] The walk to Duval Street took about 20 minutes, through a nice, older neighborhood, with several nice restaurants along the way. The check-in clerks were nice and helpful. Read moreGenuine Expedia guest review
"good location and friendly staff"
Roman is a delight and very welcoming as were the rest of the staff. Loved the location and the very comfortable bed. Great for a mini break. Near very good restaurants and bakeries!Genuine Hotels.com guest review
"Fantasy Fest Week"
We loved the hotel and the staff, but the detractions were no onsite parking and the distance from Duval St. Recommend renting bicycles or a scooter to get around because the walk home late at night was rather long - not at all scary, just long. Room was always clean and bed made and the staff were very friendly and helpful. Would go back with the above […] provisos. Read moreGenuine Hotels.com guest review
Lovely hotel with wonderful staff. Roman and Jane could not have been nicer or more accommodating. Our room was on the 2nd floor with a lovely balcony, however it could use drapes on the windows and doors to keep the balcony and street lighting out. The mini blinds did not block the incoming light at all. The room could also use new carpeting or better […] yet, tile. Our friends on the 1st floor did not have these issues . We will stay there again for sure, but will ask for a 1st floor room. Read moreGenuine Hotels.com guest review
"Wouldn't stay here again"
The hotel was run down and short staffed. I had to track down house cleaning at 2pm one day to take care of my room, not sure why it hadn't been cleaned that morning. We were put in a room in a semi attached house. The furniture was old and hadn't been updated in a while. the floor had 3 different tiles and was leaning towards one side of the room. […] The ceiling was full of spots from something. The blinds facing the street was in need of repair, if someone wanted to, they could have easily seen into our room. Roman was the only positive thing I can say about the place, he was friendly and helpful with suggestions on where to eat and visit. I would not stay here again. Read moreGenuine Hotels.com guest review
"Hotel stay at Heron House Court"
Nice location, the hotel needs a lot of maintenance work. We had to fight to get inside our room door, because it was sticking on the frame. The shower curtain and towels were old and falling apart and needs new. The bathroom needed a good remodel do to leaking from above in the ceiling. There was constant dripping from the shower head. There was holes […] in the walls around the room and inside the shower with the hot and cold handles. Read moreGenuine Hotels.com guest review
"Great Place in Key West!"
Roman is the best Hotel Manager/Concierge/Front Desk person in Key West. Made us feel comfortable and was always very helpful and engaged with his guests. Thanks from Bill and KarenGenuine Hotels.com guest review
"Warm & inviting"
Charming Inn-type of hotel...very warm welcome by Roman, area-knowledge suggestions of what-to-dos, nice b'fast by the pool. The window a/c unit a bit noisy, but aren't they all? We would DEF stay here again.Genuine Hotels.com guest review
Everyone from the room attendants, to the desk clerks to the owner himself were wonderful......Roman, Jane, Roy: we had a great time!Genuine Hotels.com guest review
"A Jewel in Paradise"
This historic hotel is beautifully restored and comfortable. The staff is very friendly and very helpful in making suggestions for restaurants and things to do during your visit.Genuine Expedia guest review
We only stayed one evening at the Heron House Court but were very pleased with our decision to book a room with them and would definitely stay again. The location was away from but within walking distance to all the excitement in Key West. The staff was more than friendly. If you are looking for a home away from home feel this is the place, quaint & […] comfortable! Read moreGenuine Hotels.com guest review
"Nice B and B close to the wharf"
The HHC is in a perfect location and is staffed by very friendly and helpful people, Roman and Jane in particular. Some of the furnishings are a little dated, but the overall experience more than compensates for a few worn cushions on the wrap-around porch furniture. It's an old Victorian house that needs some updates.Genuine Expedia guest review
"Close to the action, but in a quieter part of town"
Was a great place to escape. Very friendly and helpful staff. Good accommodations. Within easy biking distance of many great spots (Ft Zachary Taylor State Park, the Harbor, shopping areas and restaurants) and the staff is happy to call a bike rental shop and have one delivered for you which was wonderful. They were very helpful and made the stay relaxing […] and fun. The only down side to this B&B was the breakfast.... not what I an used to at other B&B's I'm stayed at, but I'd be happy to provide them with recipes if they have a kitchen that can handle it! Read moreGenuine Expedia guest review
"Nice B & B not far from Duval"
Good location, street parking. Left us the wrong room key so we had to call and wait for them to come by. Other than that the staff was very friendly and the hotel was nice.Genuine Hotels.com guest review
"Warm and friendly Inn"
We stayed at Heron House Court for the two days we spent in Key West. What a nice, relaxing place to stay!! The location was perfect - we were able to walk everywhere!! The staff was exceptional. We would definitely stay here again.Genuine Expedia guest review
"Nice hotel ..close to the Key West Express ferry."
The staff were very friendly on arrival, but too much. We got to the point where we wanted the key, not the tour. The rooms were clean, but our room was never cleaned, or bed made, even though we only stayed 2 nights. The house is very old but, very sound proof and I never found a squeak in any floor, or staircase, so we slept well. Need peep holes […] on the room doors, since the staff not on duty at night, and I don't think they even live in the house. I would be reluctant to open a door at night to a knock. The interior furniture was very nice, but the exterior patio furniture looked worn. Read moreGenuine Expedia guest review
Roman and Jane were fabulous. They assisted us with booking all excursions we were interested in attending. Jane went out of her way checking around to find us a pharmacy that carried medication for a stomach virus. The accommodations were wonderful. We will definitely return to Heron House Court on our next trip to Key West!Genuine Expedia guest review
"nice, clean, quiet and very friendly hoster"
We were just one night (it was to short!) and had an amazing day in Key West. The hotel is perfect if you are looking for a quiet place. The dock to watch the beautiful sunset is walking distance and also some good restaurants (mangia mangia and old town bakery). The rooms are very clean and nice. The hosters are VERY friendly. Just perfect!!Genuine Hotels.com guest review
We would without a doubt stay there again, we only have one minor complaint: the AC in the room was very loud. So loud we could not leave it on while trying to sleep, two ceiling fans almost compensated for the lack of nighttime AC, but we usually woke in the middle of the night to turn on the AC for a while. Other than that minor annoyance, everything […] was perfect. The staff and owner were exceedingly helpful, location was great (walking distance to everything, yet far enough from Duval street to not be disturbed by it). Read moreGenuine Hotels.com guest review
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