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"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
"2012 Cacun Trip"Reviewed by a Hotels.com guest on May 5, 2012
This was great place to stay, no screaming sring breakers. This is an adult oriented all inclusive hotel. The food was excenllent, you have to try the rotisserie chicken on the beach!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
"HIGHLY RECOMMENDED!!"Reviewed by a Hotels.com guest on May 2, 2012
Wow! What an amazing time we had staying at the Royal Solaris!! We spent our 19th anniversary at this all inclusive resort for 4 days and never even had the slightest urge to go into town or leave the hotel. Friendly staff checked us in. They were knowledgeable, efficient, and there was no waiting. The Time Share lady who offered us a "quick tour" of the hotel but did not get pushy or upset when we told we just wanted to get to our room and then hit the beach. She asked that we come see her, but we never did and we never got bothered with Time Share talk the rest of the time. The multiple pools looked like lots of fun, but hey...we have a pool at home so we spent every waking minute at the beautiful beaches. The "vendors" walking up and down the beach were not pushy at all and after each one made their 1st pass/effort, they didn't bother us the rest of the day. Benjamin and Kike (pronounced kee-kay), were our beach waiters over the weekend and both of them were absolutely tremendous!! We could not have asked for a better experience. The room was clean, it had a comfortable bed, and plenty of water pressure for our showers. Oh...and pay the little extra to get the beach view room...spectacular views of the sunrise and gorgeous blue waters!!
Location.
The JW Marriott Cancun Resort & Spa is a luxurious resort ideally situated in the hotel zone. Just across the street from Aqua World, this resort is four miles from Wet 'n' Wild Water Park and 11 miles from the Cancun Airport.
Resort Features.
This property offers impeccable elegance with superb service. The 35,000 square foot world-class spa, with its Mayan theme, is unequalled in Cancun. To cater to the needs of the business traveler the JW Marriott Cancun Resort has a full service business center.
For meetings and functions the resort boasts 20,299 square feet of meeting space. To cater to guests dining needs, the resort has five restaurants on site. After a long day of sightseeing or meetings, guests can relax by taking a dip in the outdoor swimming pool or work out in the fitness facility.
Guestrooms.
The exquisitely appointed guestrooms at the JW Marriott Cancun Resort all have balconies and ocean views. Each room is individually decorated and equipped with the modern conveniences today's travelers have come to expect. Rooms are equipped with alarm clocks, hair dryers, in-room safes, irons/ironing boards, minibars, and cable TV with pay movies.
The Club 91 rooms in addition provide a Club 91 staff welcome, check-in/out through Club 91, a welcome packet that contains an itinerary of pre-designed activities, resort access, key card, Club 91 staff services, and personal planning follow-up.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Simply Seafood - Multi-level restaurant serving breakfast, lunch, dinner. Buffet and à la carte breakfast. À la carte lunch, dinner menus plus Latino or prime rib/lobster dinner buffets (specialty buffets available Wednesday, Friday and Sunday only).
Gustino Italian Grill - Fine-dining Italian dinner restaurant featuring antipasti bar and a domed ceiling painted with a mural. (Closed October 5, 2010 through November 1, 2010.)
Beachwalk - Casual open-air spot open mid-morning to early evening for light lunches and snack foods. Indoor and terrace seating. Beachwear sold, also.
Gift Shop/Deli - All-day takeout foods, espresso drinks, pastries, gelato.
Lobby Bar - Ocean view, overstuffed seating, fresh flowers, floral carpets. Open late afternoon to late night for espresso, brandy, cigars, cocktails. Live music nightly during high season.
Pool Bar - Open mid-morning to early evening for snack foods, tropical drinks.
Gourmet Deli - This spot has takeout foods, espresso drinks, pastries, and gelato available at breakfast, lunch, and dinner.
The hotel also contains a deli/espresso/gelato shop.
Arrayed above the resort's 200-meter (219-yard) beach frontage are a main pool complex, a 6-meter-long (20-ft) spa tub, and a second, 14-meter-long (45-ft) quiet freeform pool secluded on the hotel tower's south side. The sinuous, 100-meter-long (109-yard) main pool includes a toddler's wading area, and has an infinity edge overlooking the Caribbean Sea. Two six-person spa tubs adjoin the pool. Thatch-roof palapas with lounge chairs and fruit can be rented on the beach.
Near the quiet pool lies a lagoon-style 4.5-meter-deep (15-ft) scuba-diving pool measuring approximately 15 by 15 meters (50 by 50 ft) containing an artificial reef and connecting to a 100-meter-long (109-yard) shallow channel for beginning divers. An independent watersports center, AquaWorld, offers beginner, refresher, and certification diving courses (surcharges).
An indoor pool sheltered by a two-story pavilion with floor-to-ceiling windows includes a 23-meter (25-yard) side for swimming laps and jets on a shorter side for swimming against a current. Adjacent to the pool is a 5.25-meter-square (17-ft) spa tub.
The resort rents boogie boards, and AquaWorld arranges parasailing flights. AquaWorld's main center is a marina located 1.5 km (1 mi) away on Nichupté Lagoon, where a myriad of watersports are available, including kayaking, personal watercraft, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions.
The resort includes two lighted tennis courts (surcharges). The 18-hole Hilton golf course is 2.5 km (1.5 mi) from the hotel, and the 18-hole Pok-Ta-Pok Golf Club is 7.5 km (4.75 mi).
The recreational activities listed below are available either on site or near the resort; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"jw breakfast"
very good idea to get the buffet breakfast in your package. i do not recommend the other restaurants at the hotel. the thai place a casa magna service is horrible and food is pre-packaged sub par-- Mikado is marginal at best, and the tempi yaki is great for families but not high quality food. stay away from the deli food in both hotels Jw-and casa magna....we […] got sick from the food.. overall the hotel was awessome...!! Read more
This guest did not leave a comment.
"Wonderful resort"
Excellent property, service, and location.
"Excelent Service!"
JW Marriott Cancun is always an excelent choice. The people is so kind and know how to give you an excelent service. The food is good, the energy of the hotel is full of good vibrations because the nice people who work there. I love JW Marriott Cancun!
"Fun trip with my girl friend."
Excellent hotel, really friendly working people.
"club 91"
club 91 service was very good. facilities very nice.
This guest did not leave a comment.
"Really a first class operation"
I have stayed in many hotels during my life but this met my expectations in spades. That's especially important because I was spending my own money. From the setting on the beach to the attentiveness of the staff, I couldn't ask for a better experience. We took the time to visit other hotels while we were there. I think you would be hard pressed to […] match the balance between the formal design and the casual feeling of the surroundings. Read more
This guest did not leave a comment.
"Beautiful location and courteous staff!"
My husband and I are neophytes to the Cancun area, this trip we were there on business. Because of our experience at this hotel, we are planning on returning for fun! The hotel staff were all courteous and extremely friendly. The restaurants in the hotel were great, so we didn't even have to leave (an advantage for business travelers - no car rental […] necessary if you catch a shuttle from the airport). Dinner at Gustino, the hotel's Italian restuarant, was an especially good experience. Our free time was spent out at the pool and beach area, which is phenomenal, and gazing out at the Caribbean from our balcony. The rooms are very nice, the king sized beds were quite comfortable and the details were all taken care of (there was even a clock radio where we could hook up our iPods). The bathroom in our room was spacious. Plenty of room for both of us to get ready in the mornings without being in each other's way. And plus, it was beautifully done. All in all, a great hotel, a great destination. Read more
This guest did not leave a comment.
"Excellent hotel for the money we paid"
Good service, excellent room, good restaurants, nice pool area.
"JW Marriott, Cancun"
This is a very nice, if somewhat soulless hotel with great pools and lovely beachfront location. It is very clean and the service is very good. There was little to grumble about but we felt it was a tad expensive for what was on offer. The only negative was its location as you could not walk to anywhere easily having to take a taxi to restaurants or […] shops etc. Read more
"Totally recommended!"
We spent our honey moon at the JW Mariott-Cancun and it was marvelous. The Hotel is beautiful, Food is awesome, Service is very good. We will be back for sure! Thank you JW for the great days we spent over there. ps: Of course it is not the place for people that don't want to open their wallet :)
"Great Hotel!"
First class hotel with great service, very safe and clean. Pool and beach area are great.
"5-Diamond hotel in Cancun!"
If you want 5-star service, then here is the place to stay in Cancun! It is rated 5-Diamond and lives up to it's rating. The service and quality of food is extremely high and always a pleasure. The staff are fully bilingual, and the hotel is close to the ariport and many attractions. It has everything - pool, beach, spa, restaurants, gym and live entertainment […] in the lobby. Definitely a must if you want to feel pampered. Read more
Parabéns pelo Hotel...maravilhoso em todos os seus detalhes!!!!
This guest did not leave a comment.
"Un viejo lobo de mar"
Marriot como siempre bien no cabe duda que sabe lo que hace
This guest did not leave a comment.
"Hotel JW Marriot Cancun playa inmejorable"
Este hotel esta precioso desde al loby hasta las amplias habitaciones, buen servicio en el bar de la alberca y el desayuno buffet riquisimo. Yo lo recomiendo y si puedo volvere algun dia
Excelente hoel, un poco caro, pero muy bueno
Hotel sensacional. Café da manhã, localização e quartos excelentes. tem um spa sensacional. As piscinas são aquecidas.
"Localizado na Zona Hoteleira. Fácil acesso a tudo"
Hotel bem conservado, excelente atendimento, piscinas, jacuzi, fantasticos. Excelente hotel
"Banheiro"
No banheiro há falta de ducha íntima. O chuveiro poderia ser mais alto, e o jato d'água mais potente.
"Voltaríamos com certeza!"
Nós simplismente adoramos o hotel! Todos muito simpáticos e cordiais! Excelentes instalações e restaurantes. Com certeza nos hospedaríamos novamente no JW Marriot. Única observação é que algumas vezes o atendimento na piscina era um pouco demorado, mas tirando isso tudo foi perfeito!
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