The hotel is excellent, my wife only recomendation is to change to softer pillows.Genuine Expedia guest review
"First visit to Venice"
The hotel was a few feet from the motorboat (bus stop) which goes to different parts of Venice. The service was great and we enjoyed the breakfast. The staff is friendly but do not speak much English. We do not speak Italian either but we were able to communicate. I liked the hotel location because it was quiet away from the commercial area but near […] to restaurants either by foot or by motorboat. WE ENJOYED VENICE BIG TIME.... Read moreGenuine Hotels.com guest review
"Best Western Venice"
It is far away from then action of tourist. You need at least 30 minutes to get to the train station and sites of the city. If you want to see trees and grass and get away from the tourist crowd it is good. The food and service is good but the way the lights work at this hotel is confusing. Not many restaurant choices. I liked that the internet was […] available for free 24 hours a day. Read moreGenuine Hotels.com guest review
"Relax and get away from the crowds"
The Hotel Sant'Elena is in a pleasant, quiet residential neighborhood, near a park, about 20 minute walk from the Piazza San Marco. You can easily get to nearby water bus and water taxi stops without having to navigate any bridges. The room was large and clean, but the mattresses could use updating. Wonderful breakfast buffet with hot and cold items. […] Great place to stay close to the heart of Venice and still be able to get away from the crowds. Read moreGenuine Hotels.com guest review
"An Island of Calm in only forested area of Venice, Italy"
This hotel is in a quiet, mostly residential area, with lovely walkways from the St. Elena vaporetto stop, which are canopied with full grown shade trees (the only such area in all of Venice) . It is a wonderful respite from the hustle and bustle of most areas of Venice. It is within walking distance of St. Mark's Square. There are several cafes and […] a delicious 'pizza parlor' in the neighborhood for informal dining. The hotel is quiet - and it's history includes being a convent school prior to its present use. The facilities are comfortable, the decor is subdued and all amenities more than adequate. It is highly recommended. The breakfast buffet provides a variety of choices - all good. Read moreGenuine Expedia guest review
Lovely hotel, staff friendly and helpful, breakfast - good choice and quality, evening meal quite expensive and limited choice but really tasty. We would stay again.Genuine Hotels.com guest review
We loved the hotel, everything was just perfect and couldn't be any better than that. We stayed there for a family holiday for 5 days in July, staff were kind and helpful, the breakfast was fantastic and I think was even better than some 5 star hotels that I have been to. The hotel is located almost at the far side of the Venice in a beautiful peaceful […] and quite neighbourhood away from the hustle and bustle of the city life, it is a 20 minutes walk to the St Mark or 5 minute on Vaporreti (water bus). There can be no complain about cleanliness and comfort of the room. If you like to use the sandy beach of the Lido island it is only a few minutes away by the water bus. Read moreGenuine Hotels.com guest review
"Lovely Location, quiet place and good price"
I really liked the hotel and its 10 mins walk from the Arsenale. The satff were very friendly and nice comfy place. Some things which did not make me happy are no mineral water or milk for making tea or coffee and breakfast was not so good.Genuine Hotels.com guest review
"Nice and quiet hotel in an lovely area"
We enjoyed very much the stay at Best Western Premier Hotel Sant'Elena. Quiet hotel with very nice staff. Loved the garden were we could relax and enjoy the weather. We ate in the hotel in the evening as we were too tired to go out. The hotel food was good and breakfast was excellent. We definitely go back to Venice to this hotel. Easy access with only […] about 20 minutes walk by the canal to the main square. Read moreGenuine Expedia guest review
"Great hotel to be part of the locals"
We had a very nice stay in Venice. We had a room on the ground floor and were part of the garden. Breakfast was included and had a nice variety. The outside space was very nice for breakfast and cocktail. The room was clean and bathroom also. We bought a vaporetto pass and traveled to the different tourist locations. We would return to this hotel.Genuine Expedia guest review
"WONDERFUL STAY IN VENICE!!!!"
Wonderful Hotel and excellent staff at the front desk, dining room and housekeeping. It was easily accessible to the boating dock and within walking distance even when hauling luggage. The area is quiet and there is a lovely park and coffee shop nearby. Loved walking along the boardwalk by the water and Piazza San Marco was within a 15 minute walk. […] The food was excellent and gluten free was available. Breakfast which was included, offered a vast choice of food. We'll be back!!!!!! Thank you for making our stay memorable. Read moreGenuine Expedia guest review
"Smallest room for most money!"
The good news about the hotel is that it is very very quiet. No cars! Also it's a nice old building well refurbished. It's a 20 minute hike or water bus into the main part. The breakfast is great. The dinner was great (but they had a half empty dining room and kept turning guests away saying it was fully booked, but no one came and it was a thunderstorm […] and deluge outside, and you have very few local options). As a single traveller I was still shocked by the small size of the room 308 (a small pie shape where you really could only sit on the single bed) It was in places probably 6 metres high. I tried to change the room but that was met with indifference. The bathroom was nice but I had to deal with a silverfish that was trying to get out of the bathtub. I wouldn't stay there again if that was the only room option. Read moreGenuine Expedia guest review
Response by Best Western Premier Hotel Sant'Elena Dear Guest , I sincerely regret your experience at our BEST WESTERN PREMIER Hotel Sant’Elena did not completely satisfy your expectations. First of all, I would like to emphasize we did not keep away our guests from the restaurant, but simply others had booked it before, so we respected the reservations. Secondly, it is important remembering our hotel was an ancient convent , so we have the possibility to lodge our guests in room types very different each other, larger or smaller, having obviously different prices. For this reason, I invite you to visit us once more to make you experience the various types of accommodation we have and to make you live a new enjoyable stay. Thank you for choosing our home for your holiday in Venice and we all hope to see you soon. Best regards, Paola D'Errigo Customer Care Supervisor BEST WESTERN PREMIER Hotel Sant’Elena
"Great hotel well located"
We had a fantastic stay in Sant'Elena. Lovely quiet location yet only 15 to 20 minute stroll along the canal to St Marks square or the water bus stop is only a few minutes walk from the hotel door. We stayed as a 70th Birthday treat for my mum,but I would take my children there on my next visit as nearby there is a park with a football court, tennis, […] basketball courts plus play park. Plus only one stop to Lido which has a good beach. Hotel lovely clean, helpful staff and a great breakfast. Rooms have everything to make your stay relaxed. Hotel also has a lovely garden. Read moreGenuine Expedia guest review
"Not the best"
Although the staff were friendly and extremely helpful, I found this hotel to be over priced for the room compared to other hotels we stayed at in the region (including in Venice CBD itself). The location is out of the way, the surrounding suburbs are quiet with no activity. The room was cramped...very cramped. I paid less for a 4 star hotel in the […] middle of Venice CBD for less and had a lot more room. Read moreGenuine Hotels.com guest review
Response by Best Western Premier Hotel Sant'Elena Dear Guest, Thanks for leaving a review on Hotels.com. The opinions of our guests are very important for us. First of all, I am very happy to read you appreciated the helpfulness and friendliness of our staff, without doubt they are our greatest strength. On the contrary, I am sorry you did not like the location where we are. The Sant’Elena, indeed, is immersed in a beautiful green area away from the crowd of the downtown but near the Biennale and only at a pleasant half hour walk from St. Mark’s square (or 5 minutes with the water bus). At the end, it is important for me remembering that our hotel was an ancient convent , so we have the possibility to lodge our guests in room types very different each other, larger or smaller, having obviously different prices. We are glad you stayed at our hotel during your holiday in Venice and we are looking forward for your next visit to the Venetian Lagoon. Kind regards, Paola D'Errigo Customer Care Supervisor BEST WESTERN PREMIER Hotel Sant'Elena
"Nice hotel in quiet neighbourhood"
A nice hotel, a few minutes' walk from a waterbus stop (Saint Elena). The highlight was the buffet breakfast - plenty of choice and friendly staff.Genuine Expedia guest review
"Peaceful haven after a day of exploring."
What a delightful hotel. The staff could not have been more friendly. Our room, in its glorious position just off the garden, was cleaned daily. Breakfast was very good. Nights were quiet and peaceful - only slightly disturbed by the courting pigeons! We will be back!Genuine Expedia guest review
"Ground floor room not ideal"
Overall very good but the one gripe would be that the room backed on to the ramp from the dining room/kitchen and so was bit noisy in morning and lack of privacy if you pull back the curtains.Genuine Hotels.com guest review
Really happy with our stay here. It's a lovely hotel that's located a little further out of the centre but this is not a problem as the vaporetti stop is only a one minute walk from the hotel. Room was very clean and comfortable. We had a bottle of champagne waiting on ice as we checked into our room as it was our anniversary. Hotel staff were very […] friendly and helpful. Breakfast was also very good. We would definitely recommend this hotel. Read moreGenuine Hotels.com guest review
Excellent hotel - rooms were an excellent size, very comfy. Fresh towels and bed clothes every day. Breakfast food was amazing. Hotel staff were very friendly and helpful.. Great location - would highly recommend this hotel to anyone!Genuine Hotels.com guest review
"easy walking distance of all attractions in venice"
just wonderful !!!!!!!!!!!! would vist again in a heart beat xxxGenuine Expedia guest review
"What a wonderful place."
This hotel is slightly away from the hustle and bustle of the centre of Venice, but still less than ten minutes travel on the vaporetto! Two minutes walk from the S' Elana 'bus' stop. We stayed with two other couples, and everyone commented how wonderful the location, rooms, and staff were. Our room was one of the ground floor ones that opened out directly […] onto the small garden courtyard. It was well furnished, plenty of wardrobe and storage space, bathroom was a good size and the shower was easy to use! The bed was very comfy (king size). All of the staff were very helpful and polite. The bar manager Francesco was very helpful, answering questions about ' out of the way' places in Venice and how to get there. And he makes a good cocktail! The WiFi was very good with fast connection, and a simple password. We only had breakfast at the hotel, but this was fresh, plentiful and had a good selection. Not only the usual continental lay out, but scrambled eggs, bacon, and small sausages. The dining room is roomy and its easy to get around the tables. We had a wonderful four day stay and will certainly use this hotel again. Read moreGenuine Expedia guest review
"LONG WEEKEND IN VENICE"
Chose this hotel on location to vapretto stop [2 minutes walk away] and price range. Very pleased with the all aspects of the stay Staff very helpful and knowledgable. Breakfast and free afternoon tea [no-one seemed to know about this as we were the only ones partaking] were both good on choice and the staff very obliging of special requests eg coffee […] choices, hot pastries etc. Hotel was very quiet no doors banging lifts pinging etc and we were suprised to see how many were in the hotel at breakfast. Only gripe was that the room  was big but there was very little room for negotiation around the bed! Read moreGenuine Expedia guest review
We loved the location, despite the walk to San Marco. We were away from the hustle bustle. We enjoyed the local pub and pizzeria.Genuine Expedia guest review
"Romantic weekend in Venice"
Just back from a romantic 3 night stay, our first trip to Venice. Hotel was easy to find and ideally located we felt. Near enough to boat or walk to main tourist area but far enough to be quiet and bit more of a 'locals' area. We had a junior suite, ok size for 2. The room was decorated well, very clean and despite reviews I had read before was of good […] standard. Staff were helpful although we had no major issues we needed their help with. Buffet breakfast was good, lots of yummy pastries and food was restocked well. We had dinner at the hotel restaurant Saturday night, dressed up but were only ones lol! The good was very yum but we both felt there wasn't alot of choice on the menu and bit expensive, but you get what you pay for. 2courses each, bottle of prosseco and bottle water was 80euros. Non hotel related, would advise others to buy a public travel card at the airport when you land as this means you can hop on and off public boat and buses, 7 days only cost 50euro each unless your feeling flushed then the other option is private taxi boats when charge alot. Get a gondola early in the day too so it's nice and relaxed. Sundays seem to be open for tourists and restaurants as normal so don't worry but nothing in general really starts til 10am. We would def come back to Venice and Sant' Elena Best Western too. Thanks for a lovely break. Read moreGenuine Hotels.com guest review
"Good, comfortable hotel near all attractions."
This was a good hotel-clean and comfortable. Rooms had a mini-bar, kettle and safe. Staff were friendly and helpful. Breakfast was included and it was a superb buffet. The hotel is a quick vaporetto ride to all of the main attractions-great value for money!Genuine Expedia guest review
"Comfortable hotel in quiet location."
Excellent location for those who prefer peaceful surroundings, to staying in the thick of the city. Close to the Public Gardens and St'Elena waterbus stop. A pleasant 1 1/4 mile walk along the coast to St Mark's Square, or waterbus ride. Pleasant rooms built around a small garden, and excellent breakfast. October 2013Genuine Expedia guest review
"BRONXS OF VENICE"
A little far out, was worried to what we had booked into after arriving off ferry boat, graffiti everywhere, lonely paths at night through park. It would like Inala in Brisbane Australia. Would I'd stay again, No.Genuine Hotels.com guest review
Response by Best Western Premier Hotel Sant'Elena Dear Guest, thank you for taking the time to write a review on our BEST WESTERN PREMIER Hotel Sant’Elena on Hotels.com. The comments of our guests are always welcome, even when they are not positive. In this way, in fact, we have the opportunity to clarify the doubts and to examine the issues raised. I am very concerned you did not enjoy the location in which the hotel is situated but I think it is a little ungenerous. The Sant’Elena, indeed, is immersed in a beautiful green area away from the crowd of the downtown but near the Biennale and only at a pleasant half hour walk from St. Mark’s square (or 5 minutes with the water bus). Therefore, we invite you to visit us soon to enjoy the beauty surrounding the hotel and to demonstrate you once more the high quality of our services. King regards, Paola Customer Care BW PREMIER Hotel Sant'Elena
"We liked the hotel very much"
The water bus goes very close to the hotel; excellent room and service, very good breakfasts, quiet location. The A/C was not working well, but the management provided a fan. Staff were very helpful and courteous.Genuine Hotels.com guest review
The room, service and breakfast were all excellent. The hotel was within easy walking distance of a water bus stop, taking you into the centre of Venice within half an hour of leaving the hotel door. Would readily recommend to anybody looking for a good hotel at a fair price.Genuine Hotels.com guest review
A lovely setting especially with a two year old. The local park is a great place to chill with some good little cafes and restaurants close by. We will definitely be coming back!Genuine Expedia guest review
Sant Elena again lived up to its own very high standards!Genuine Expedia guest review
"Not a great to choose from"
The hotel was okay service was not bad too but the food was rubbish! It was desappointing. Room service staff was okay but at the reception only one person, I found was helpful.Genuine Expedia guest review
"Great hotel, highly recommended, perfect location!"
The Sant' Elena hotel was the best hotel we went to throughout our holiday and we spent time in the holiday inn in paris and the Ibis in Provence. It was clean, brunch breakfast was included and the staff were very very helpful and polite. One staff member, Gabrielle, checked us in during the late evening and gave us advice on travelling around Venice […] using the bus boats (Atcv) public transport he also gave us a map of Venice for free which actually was better than ones from the Tourist Office which we paid for. He was well spoken in English and always had a smile on his face. The best customer service we had all holiday! The location of the hotel itself is also great, away from the busy touristy centre but still only 30 mins by walking to San Marco. Also you can take the number 5.2 bus boat to San Marco which is 2 minutes from the hotel straight through the park. If you want to get to the hotel from Piazzale Roma (P.L.E Roma, bus station) you can also take the 5.2, 5.1, 1 or 2 bus boat. From the Marco Polo airport we paid 12 euro each for the coach to P.le Roma and the bus boat to Sant'Elena. There was also a really nice local restaurant next to the hotel which also serves as a little convience store which we used to get water all the time, but they also do the best pizza's!! Much better than going to those tourist places witch questionalble food! Will definately be using this hotel again when we return! Thanks Sant'Elena! Would suggest getting travel cards for 1-7 days. Read moreGenuine Expedia guest review
"Excellent hotel 30/7 - 1/8/13"
Our recent stay was excellent, all the staff were very welcoming and helpful, our room was lovely, the bed was really comfortable, the location may not suit some but for us it was away from the hustle and bustle of st marks square with a nearby vaperetto stop if you didn't feel like walking, we did walk and it was a very pleasant 20 minute stroll to […] st marks square. We only ate in the evening resturant on our first of two nights,but it was really lovely food and service and the breakfast was a serve yourself continental buffet with plenty of choice, so you could have as much or as little as you wanted. All round lovely hotel and hopefully we will be back for another visit soon. Read moreGenuine Hotels.com guest review
"Best western sant Elena hotel venice"
The hotel was very clean,the breakfast was great. The only trouble was the position which was too out of the way for us and the size of the room which was tiny.Genuine Expedia guest review
"Very good if you don't mind a bit of walking"
By Venice standards, the price of the hotel for the quality you get is good. It's at the far end of Venice island and is around a 30 minute walk to St Marks Square. We were quite happy to walk as the route is along the bay. Santa Elena ferry boat station is a 2 minute walk from the hotel, so if you don't mind paying the 7 Euros every time you use the […] ferry, you can get to all points around Venice. The rooms in the hotel are decent for the price. They are clean and have good facilities. The breakfast buffet is good and the setting is pleasant. Read moreGenuine Expedia guest review
"Venice hotel with great location and sunbathing!"
Spent 3 nights at Sant'Elena hotel in Venice. Great location at eastern tip of island. Get there via waterbus which we got outside Santa Lucia station. Choice of which waterbus to take. We chose one which went via Grand Canal which offered fantastic view of all sights along canal. On return journey to station we took one which took a more direct route […] to station. Great location, it has its own gardens and offers sun loungers. We made good use of these after a day's sightseeing! Can walk into city centre - 20 mins to Piazza San Marco. You can stop and have a drink at café on way and look out over the water. Fantastic! Brilliant breakfast, everything you would expect with also a wonderful choice of cakes if you like that at breakfast time. Room quite small, but really comfortable. Free Wi-Fi really easy to use. Staff really helpful. Read moreGenuine Expedia guest review
A solid 4star, room good size breakfast adequate. Location, quiet 2stops from the crowds, you need river bus pass any way. Bus stop 200m from hotel pick ever 10m or so.. overall fair hotel for price.Genuine Hotels.com guest review
Lovely hotel with very friendly and helpful staff. Really clean and breakfast good, room not huge but perfectly adequate. Free wi-fi. Lovely quiet location about 20 minutes walk or 5 minutes boat ride from St Mark's square - the ferry station is a 2 minute walk. Don't let the distance put you off - you will almost certainly get a ferry pass during your […] stay, and this stop is well serviced by the main lines. Would definitely recommend. Read moreGenuine Hotels.com guest review
"A Quiet Retreat"
Overall we had a wonderful experience at Sant 'Elena. Located in a quite residential area just off the Giardini (a five minute walk), this is definitely a good spot if you are looking to avoid the hustle and bustle of tourists. The rooms are nice and updated and the reception staff very friendly and helpful. Perhaps the best part of staying at this […] hotel was the very comprehensive breakfast served in a large dinning room and their wonderful garden. A good place to start the day. While our overall experience was good at this hotel we were a bit disappointed by how sloppy the cleaning of the room was. Not much effort had been made to clean underneath the bed (for example) where there was a great deal of dust and dirt. On one of the three days we stayed there the bathroom floor and tub could have used a bit of attention. But as I said, overall our experience was good and I would certainly stay there again. The hotel was easy to find. If you are coming from the airport you simply take the Alilaguna water bus to Lido. From here it is a simple one stop trip on the Vaporetto. Read moreGenuine Expedia guest review
"Would stay here again."
Nice hotel. While not at the heart of Venice, it's within easy access by water bus, or on foot (25-minute walk).Genuine Expedia guest review
Absolute wonderful stay at Hotel Sant'Elena. The best location in a quiet neighbourhood, complete with large park and within a 20 minute walk to San Marco. we were very pleased with the service from ALL staff and were very comfortable in our large room complete with desk and sofa. The breakfast in the a.m. was tasty and plentiful and we particularly […] enjoyed the espresso. A number of small restaurantsin the area provided delicious dinners in a real 'neighbourhood' atmosphere. All in all, our visit to my 'favourite city' was made even more incerdible by the Best Western of Sant'Elena. Read moreGenuine Hotels.com guest review
"Modern, clean, comfortable and quiet hotel"
Rooms small but very clean, comfortable and quiet.Genuine Expedia guest review
"Great hotel, great location."
The hotel was beautiful, our room was stunning. However the bed was too hard and the linen was rough.Genuine Expedia guest review
"Very quiet neighbourhood"
Very happy with our stay here...excellent location..just a short walk to everything or public transportation 2 minute from hotel....excellent breakfast included...very clean and quiet with very helpful staffGenuine Hotels.com guest review
Hotel was very nice and very impressed with rooms. Very clean and comfy. It was in a quiet location which was what we wanted away from noisy streets and sound of water buses. At the same time very near to sant Elena water bus stop and 10mts by water bus to st marks square and easily commutable to other attractions. Overall very pleased with the sta […] y. Read moreGenuine Hotels.com guest review
"Good location but very poor, standard room."
The standard room that we had was extremely small, too small for two people. The room had very high windows that meant no view at all (unless you stood on a chair). When we arrived we noticed the room had not been very well cleaned and there was dirt on the floor and marks to the wall where pictures had been removed. We also noticed some damp stains […] to the ceiling. Apart from the room the hotel staff were helpfull and friendly and the location is quiet and near to the vaporetto for ease of connection to St Marks and to the Lido etc. The breakfast was fine but the dining room a little crowded. Upgrade to a larger room or suite if you want to be comfortable! Read moreGenuine Expedia guest review
Response by Best Western Premier Hotel Sant'Elena Dear Guest , Thank you for writing a review on our BEST WESTERN PREMIER Hotel Sant’Elena on Expedia. We are always ready to welcome with open arms the opinions of our guests. First of all, I am glad you appreciated the kindness of our hotel staff. Concerning the room, I would like to inform you we have very different types, whit different prices and obviously different characteristics. To be thorough, our hotel was an ancient convent and for this reason its architecture is very particular. With regard to the breakfast, certainly you chose particularly crowded times but if you had asked to our staff they certainly would have informed you that in addition to the internal room we have also an external one where our guests can enjoy the peace and the serenity of the garden. We are glad you stayed at our hotel during your holiday in Venice and we hope you will come back soon to visit once more our home. Best regards, Paola Customer Care BW PREMIER Hotel Sant'Elena
Good experience we would returnGenuine Hotels.com guest review
"Quiet location, great hotel."
Great hotel with great staff in a quiet area, just a few quick stops on the vaporetto (5/10mins) from St. Mark's Square. Quality, modern and clean rooms with a great choice of breakfast options.Genuine Expedia guest review
"Something for all the family"
Lovely stay, although area expensive you can get ferry to Venice Lido for 4 euros from the nearby ferry stop to a nice beach and food etc at half the price. A break from the beautiful and expensive Venice.Genuine Expedia guest review
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