All hotels in Venice, Italy
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereCalle Buccari 10 S Elena, Venice, VE, 30132, Italy, ‏‎866-925-8648
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4.3 / 5Excellent

Score breakdown (from 351 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.2
  • Condition
    4.3
  • Neighborhood
    4.1
5.0 / 5Outstanding
"Great discovery for those who want a quiet trVenic"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A great find invenice .. Far away from the crowded areas..very peaceful...
Genuine Expedia guest review
Other trip Sep 21, 2012
A Traveler
US
5.0 / 5Outstanding
"Nice hotel and area"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel was pretty nice and had a good breakfast and free wifi. Area was far from San Marco, but close to water bus stop and was a really cool, local neighborhood / park that most tourists never see. Would definitely stay there again!
Genuine Hotels.com guest review
2 night romance trip Aug 15, 2012
A Traveler
US
4.0 / 5Excellent
"OK"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The picture of the hotel was deceiving. This hotel is supposed to be a 4-star hotel; however, the mat for the shower looked like a rag. Clean towels were placed on the cleaning toilet. Bathroom has no counter to place personal items. Air conditioner was controlled by the front desk, so it does not matter how you set it, it is still the same set temperature. The surrounding is nice and quiet. Food is adequate.
Genuine Expedia guest review
Other trip Aug 18, 2012
A Traveler
US
5.0 / 5Outstanding
"Newly renovated and reasonable rates in Venice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We were quite satisfied with the Best Western St. Elena Hotel. The Jr. Suite we stayed in had a nice view of the courtyard, was very clean, modern, quiet, and newly renovated. The bed was very comfortable. The A/C was quiet and worked quite well. The bathroom was large and had modern fixtures. The shower was a bit too small, but had ample hot water and good water pressure. The hotel is located in a residential neighborhood, a 30 minute walk from Piazza San Marco. The walk is pleasant, except for the intense summer heat. There is a water taxi station very close to the hotel. Also, a few neighborhood cafes and a vending maching for water, drinks and snacks is close by. Nightly rates are very reasonable. Highly recommend...
Genuine Hotels.com guest review
2 night trip Jul 30, 2012
Kate
US
5.0 / 5Outstanding
"By far the best"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
As someone who travels 200+ days a year, this was by far one of the best hotels. It's in a quiet neighborhood next to the park. Hard to find in Venice. Local food. Not touristic. 6 minutes by boat to lido island and the beaches, 10 by boat to Marco square and 30 by boat to piazza de Roma where u can take a bus tithe airport. The water boat stop is right in front of the hotel. Don't waste ur money on a private water taxi. The hotel is clean,free wifi, awesome staff, delicious breakfast buffet is also free. This building is an old convent so the rooms are spacious with high ceilings and the decor is modern, not typical and tacky venetian style. We might book another Venice trip just to stay in the hotel again!
Genuine Expedia guest review
Other trip Aug 1, 2012
A Traveler
US
4.0 / 5Excellent
"Quiet, clean and modern"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great clean modern hotel, good quiet location and not to dar from St Marco's. Would use again. If i had a complaint, it would be that the breakfast food could have been better, but you can't have everything.
Genuine Expedia guest review
Other trip Jul 23, 2012
Duff
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
Birthday long weekend trip for the Festivale del Redentore, to see the fireworks as part of our trip. Great if you're watching the Redentore fireworks but want to avoid the crush of the crowds in the main square. Nice to walk along the coast path to the main square in under half an hour, but then get back to a nice quiet area at the end of the day.
Genuine Venere guest review
Other trip Jul 19, 2012
A Traveler
US
5.0 / 5Outstanding
"Quiet hotel in Venice residential district"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This is a little gem of a hotel! We selected it based on the location - which was perfect - away from the tourist crowds, charming, quiet and clean, and couldn't be more pleased with the results. The room was clean and comfortable, the buffet breakfast was wonderful with a wide variety of fresh and tasty options, and the front desk staff were friendly and helpful (all the recommendations they gave were spot-on#. From the Sant'Elena vaporetto stop, the hotel is a short walk through the park and up a block, which is easy when towing luggage. There's also a directional sign right off the stop. The best way to travel between the hotel and Marco Polo airport is the airport shuttle bus #No. 5 ACTV - 8 euros per person, clean and air conditioned, about 30 minutes) and the No. 5 vaporetto. Upon arrival in Venice, we took the Alilaguna water bus which took a long time, was crowded with other arriving passengers and their luggage, and made many stops between the airport and Lido. From Lido, one must switch to a vaporetto as Alilaguna does not stop at Sant'Elena. Taking the advise of the front desk staff upon our departure, we took the airport shuttle. The No 5 vaporetto stops at Sant'Elena and takes you all the way to Piazzale Roma, where the bus terminals are located. We ate dinner at a small family owned restuarant a couple nights, and had lunch at the local pizzaria. Wonderful local italian food!
Genuine Expedia guest review
Other trip Jul 17, 2012
Kathy
US
5.0 / 5Outstanding
"Nice, quiet neighborhood."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was a wonderful hotel in Venice. It is situated in a residential area away from the hustle and bustle of the tourists. Easy walking distance to San Marco plaza, but a nice place to head back to when you need a break from the crowds. Staff is wonderful.
Genuine Expedia guest review
Other trip Jun 25, 2012
Louise
US
5.0 / 5Outstanding
"Family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stay was great, but short. Second stop past plaza, with nice walk if you didn't wish to take water taxi. In Italian neiborhood away from tourist area. Great breakfast in am. Would definitely recommend. Nice little park nearby for out son.
Genuine Hotels.com guest review
1 night trip Jun 18, 2012
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff of the hotel were friendly, but the location of the hotel was a littlebit far from san marco
Genuine Expedia guest review
Other trip May 27, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Feeling squeeze"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    1.0
Roon not as shwoned on pictures, was in a 10'x10' cupboard...
Genuine Hotels.com guest review
Response by Best Western Premier Hotel Sant' Elena
Dear Mr Yvan, thank you for sharing with us your observation on the stay at our BEST WESTERN PREMIER Sant’Elena. For us, it is very important to receive your feedback. We are sorry that your experience here was not completely satisfying. Our hotel was an ancient convent, so its design is very distinguishing. Thanks to this characteristic, we can count on several room types that, depending on the case, can satisfy the different needs of our guest: it all depends on the room you choose to book. We are waiting for your next stay at our BEST WESTERN PREMIER Sant’Elena, we will offer you a room more suited to your needs. Regards, Paola D'Errigo Customer Care Supervisor BEST WESTERN PREMIER Hotel Sant'Elena
2 night romance trip Apr 10, 2015
Yvan
CA
5.0 / 5Outstanding
"happy stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Really enjoyed our stay.excellent breakfasts.friendly helpful staff.quite situated hotel .nice walk into set marks square.
Genuine Hotels.com guest review
5 night romance trip Mar 26, 2015
Clive
GB
5.0 / 5Outstanding
"Hotel Sant' Elena gets top marks!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel Sant'Elena is absolutely great value. It is not located in the middle of the tourist section of Venice but is within easy walking distance to the centre, which allows you to stroll along the Canal or take side alleys to explore interesting architecture. It is a 2 minute walk from the water taxi in a quiet pleasant area of Venice. The breakfast buffet is fabulous; there is something for everyone. The staff were knowledgeable and had great suggestions of what to do or see. For the price conscious traveller you get more than what you pay for.
Genuine Hotels.com guest review
2 night romance trip Feb 27, 2015
Tom
CA
5.0 / 5Outstanding
"Comfy bed and cakes for breakfast."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Incredibly comfy. Nicely decorated modern and newly refurbished. A breakfast that filled you for the day.
Genuine Expedia guest review
Other trip Feb 21, 2015
nicky
GB
5.0 / 5Outstanding
"Ideally located hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A lovely hotel in a quite part of the city but only a 20 minute walk to St marks square and close to the water buses. Very accommodating staff, nice size room on ground floor as we had requested would stay there again
Genuine Expedia guest review
Other trip Feb 15, 2015
A Traveler
GB
5.0 / 5Outstanding
"Nice hotel, friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel, clean room, friendly staff, excellent breakfast buffet, had a nice time at the hotel
Genuine Expedia guest review
Other trip Nov 20, 2014
doctors
GB
5.0 / 5Outstanding
"Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful, nice people nice food, very polite, accessible, very close to the bus station
Genuine Expedia guest review
Other trip Nov 20, 2014
doctors
GB
5.0 / 5Outstanding
"Excellent hotel in quiet pleasant neighbourhood"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A great find, the hotel is conveniently close to the Biennale site and the Arsenale. The local cafés and bars are patronised by the locals, rather than tourists. Despite being a bit out of the way the area is well served by frequent water-buses, the stop being a 5 minute walk from the hotel.
Genuine Expedia guest review
Other trip Nov 14, 2014
A Traveler
AU
5.0 / 5Outstanding
"Great hotel, wonderful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We are in Europe for 5 weeks, so have stayed in a number of hotels, mostly in Italy but also Finland, Denmark & Singapore. This is the best hotel we have stayed in so far, because of (1) staff courtesy & helpfulness, (2) hotel room & facilities & (3) location. We usually like to stay in local hotels in the centre, but would definately stay at the BW Venice hotel again. Please pass on our appreciation to the staff. Peter Romey & Mary Knaggs
Genuine Hotels.com guest review
2 night romance trip Nov 2, 2014
Peter
AU
5.0 / 5Outstanding
"Long Weekend Birthday Treat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Glorious city, weather & a must see destination. Hotel staff welcoming & knowledgeable, Hotel website directions advise water taxi or the water bus, be advised that the water bus is far cheaper & we utilised this & all was on time & easy to use. Be prepared to look around as prices can vary greatly from shop to shop & obviously you pay a premium for all restaurants in Saint Marks square, we chose to eat in other locations some being just a couple of streets away & thought all reasonably priced & great quality meals.
Genuine Expedia guest review
Other trip Oct 21, 2014
Jeff
GB
5.0 / 5Outstanding
"Nice quiet hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a lovely 4 night stay recently, hotel staff couldn't have been friendlier or more helpful. Breakfast was really good with lots of choice and food regularly replenished. Walk into Venice is easy but becomes more difficult as feet become more weary! But so close to ferry stop this isn't a problem but recommend buying 24 hr or longer passes to save money.
Genuine Expedia guest review
Other trip Oct 18, 2014
Jan
GB
3.0 / 5Good
"Nice hotel. Pleasant area. Lacking warmth/ambience"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Were on 3rd floor. I enquired if there was a downstairs loo. M (a young man who seemed to have an attitude) told me 'you go upstairs and sit on your own toilet lady... ' Barbara in the dining room managed to smile and an older man was helpful re my taxi pick up arrangements Monday am. Breakfast good, first night we wanted dinner all booked up when we checked in. I had emailed to ask if I needed to book in advance and was told we could book at check in. second night decided to find somewhere more friendly!
Genuine Expedia guest review
Other trip Oct 7, 2014
Ruth
GB
5.0 / 5Outstanding
"Quiet relaxing hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Really helpful staff, nice quiet location, great (small) local restaurant and close to vaporetto stop, also really nice walk along the bay to Saint Mark's Square - approx. 25 minutes. Private water taxi stops about 20 metres from the front door if you choose that for airport transfer (recommended)
Genuine Expedia guest review
Other trip Oct 5, 2014
Kevin
GB
5.0 / 5Outstanding
"Lovely Hotel Great Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Over the moon that we stayed there exceeded our expectations highly recommended.
Genuine Expedia guest review
Other trip Oct 2, 2014
Nick
GB
4.0 / 5Excellent
"Quiet location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very enjoyable experience and would definitely return. Could do with a better toaster - small two slicer for a large restaurant!
Genuine Expedia guest review
Other trip Oct 1, 2014
john
GB
3.0 / 5Good
"Nice hotel, but too far from centre of Venice."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Nice hotel, but too far from centre of Venice, hence long walks or boat journey to amenities, restaurants & shops, etc. Breakfast is excellent with plenty of choice. There is no lounge area with separate bar & facilities to relax when you get back after a long day walking around.
Genuine Expedia guest review
Other trip Oct 1, 2014
Tim
GB
4.0 / 5Excellent
"Good hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My husband & I stayed for three nights and we enjoyed our stay. The hotel rooms were clean, comfortable and well maintained and the staff were extremely friendly and helpful. The hotel is in a quiet residential area and it was nice to escape to the peace and quiet after a day of crowds in the busy tourist areas. Overall a very nice hotel which I have no hesitation in recommending.
Genuine Expedia guest review
Other trip Sep 4, 2014
elaine
GB
4.0 / 5Excellent
"Nice hotel in quiet location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Myself and wife stayed for 3 nights and had a lovely time. The breakfast was nice as was the room. For me the location was a little isolated. My wife was nervous walking after dark from the town centre to the hotel. This was for no real reason but defiantly a consideration. The walk was about 20 mins with step bridges on the route. You could catch the boat ferry from the centre of Venice to the terminal local to the hotel. The hotel restaurant was expensive with small food portions and I'm not a big eater. Venice is generally expensive though Hotel 4 out of 5, location 3 out of 5 for me :-D
Genuine Expedia guest review
Other trip Sep 2, 2014
AJ
GB
4.0 / 5Excellent
"Nice Hotel... Quiet Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Located at the very end of the Castello area of Venice this hotel is away from the main tourist hot spots. It is about a 30 minute walk along the waterfront from the hotel to St Marco's Square. There is a water bus station a stones throw away from the hotel were all the major buses stop at. The hotel is located in a quiet residential area that has a café, pharmacy and small sweet shop. Restaurants and bars are about a 15 minute walk away. The hotel itself is modern and clean. Our room wasn't the biggest but it was manageable for a three night stop. There's a nice garden with sun lounges and breakfast was excellent.
Genuine Expedia guest review
Other trip Sep 1, 2014
Andrew
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Lovely hotel, staff friendly and helpful, breakfast - good choice and quality, evening meal quite expensive and limited choice but really tasty. We would stay again.
Genuine Hotels.com guest review
3 night trip Aug 15, 2014
A Traveler
GB
5.0 / 5Outstanding
"Fantastic"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very comfortable rooms. Everything you would expect in a nice hotel. Great location, far enough away from the busy crowds but near enough to walk to all the attractions. Staff are so friendly and welcoming. Food was delicious. Highly recommended.
Genuine Expedia guest review
Other trip Aug 21, 2014
JW
GB
5.0 / 5Outstanding
"Great Hotel, 20 min walk from St Marks Sq"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Can't really fault the hotel. Excellent breakfast which was fully stocked until it finished at 1100 each morning. We found it best to get up early, go see the sights whilst it was quiet and come back for breakfast at between 1000-1100. Venice in August is a very busy place (no experience of other times of the year) so to avoid the crowds and the heat, morning and evening are best. We toured from Rome to Venice and the food was by far the worst in Venice, you are a captive audience, so be prepared to pay over the odds for the sound of the microwave ding! We gave up and bought from a supermarket and watched the sunset from a bench on the front near the hotel with a bottle of wine, stunning! The supermarkets do sell out, so you are advised to buy early and keep it cool with free ice from the hotel.
Genuine Expedia guest review
Other trip Aug 9, 2014
Mark
GB
5.0 / 5Outstanding
"Excellent venue"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The overall experience of staying in this hotel was excellent. The staff were extremely helpful and made the experience even better. The room was clean and comfortable, it was good to have tea/coffee making facilities in the room.
Genuine Expedia guest review
Other trip Aug 4, 2014
Kay
GB
5.0 / 5Outstanding
"Excellent hotel!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel! A short pleasant safe walk to centre of venice! Very convenient to waterbus if don't want to walk! Breakfast brilliant and hotel staff very helpful! Maps provided and restaurant suggestions no problems! Area itself where hotel is is residential but very safe! Would highly recommend.
Genuine Expedia guest review
Other trip Jul 23, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful stay, walking distance to main attractions. The hotel room was spacious and clean. Breakfast had an excellent selection and dinner was good too. Will definately recommend to friends and family and will stay there again.
Genuine Expedia guest review
Other trip Jul 17, 2014
Corisa
GB
5.0 / 5Outstanding
"Fantastic experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved the hotel, everything was just perfect and couldn't be any better than that. We stayed there for a family holiday for 5 days in July, staff were kind and helpful, the breakfast was fantastic and I think was even better than some 5 star hotels that I have been to. The hotel is located almost at the far side of the Venice in a beautiful peaceful and quite neighbourhood away from the hustle and bustle of the city life, it is a 20 minutes walk to the St Mark or 5 minute on Vaporreti (water bus). There can be no complain about cleanliness and comfort of the room. If you like to use the sandy beach of the Lido island it is only a few minutes away by the water bus.
Genuine Hotels.com guest review
5 night family trip Jul 9, 2014
Arios
GB
5.0 / 5Outstanding
"little hidden gem"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
this hotel is tucked away from the crowds and there are a lot of crowds in venice its a busy place. this hotel is 3 min walk from the water bus stop st elena.however if you are coming from the airport you have 2 choices first choice is you buy a waterbus return ticket from the airport 27 euros return its quite along way so not bad value. and you get off at arsenal and walk 12 to 15 mins to hotel about 4 stops. or you can get off at lido and buy a further ticket for 7 euros and take 1 stop to st elena. we got off at arsenal and walked and save buying another ticket.great hotel nice and clean great breakfast but when you are in venice you are best to buy a 3 day water bus pass for all the stops this ticket is separate from the airport ticket.you can catch the waterbus back to the hotel rather than walk this hotel is a good tidy walk from town so these passes are a must in my opinion.most staff are friendly and nice a few arragont ones little un helpful but in Italy they are a bit rude in places.i would recommend this hotel but but your passes that you would more than likely buy anyway.shame there is no spa on site but nice loungers to lay down on in the garden.
Genuine Expedia guest review
Other trip Jul 8, 2014
A Traveler
GB
5.0 / 5Outstanding
"Hotel in Venice"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Situated in quiet but convenient area. staff very helpful. Food was very good. Nice to get away from the bustle and crowds of central Venice. convenient for vaporette.
Genuine Expedia guest review
Other trip Jul 4, 2014
Bob
GB
5.0 / 5Outstanding
"Great place for a break away from the rat race"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent, cannot fault facilities, staff or our experience.
Genuine Expedia guest review
Other trip Jul 1, 2014
DTHM
GB
5.0 / 5Outstanding
"Excellent Hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great time at the hotel. We were a bit concerned that it was a little too far away from the center of Venice but once we figured out the vaporetto system it was easy to get to and was a nice quiet area to return to after a day of sightseeing.
Genuine Expedia guest review
Other trip Jun 24, 2014
Lynn
CA
5.0 / 5Outstanding
"Nice hotel in quiet location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
We really enjoyed our stay. Amazing breakfast and great quiet location. We walked all Venice but the water-taxi stops right in front. It's spacious and away from the masses of tourists.
Genuine Expedia guest review
Other trip Jun 23, 2014
A Traveler
SG
5.0 / 5Outstanding
"Lovely Location, quiet place and good price"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I really liked the hotel and its 10 mins walk from the Arsenale. The satff were very friendly and nice comfy place. Some things which did not make me happy are no mineral water or milk for making tea or coffee and breakfast was not so good.
Genuine Hotels.com guest review
3 night romance trip Jun 13, 2014
Manfred
GB
4.0 / 5Excellent
"Nice and quiet hotel in an lovely area"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We enjoyed very much the stay at Best Western Premier Hotel Sant'Elena. Quiet hotel with very nice staff. Loved the garden were we could relax and enjoy the weather. We ate in the hotel in the evening as we were too tired to go out. The hotel food was good and breakfast was excellent. We definitely go back to Venice to this hotel. Easy access with only about 20 minutes walk by the canal to the main square.
Genuine Expedia guest review
Other trip Jun 9, 2014
Nati
GB
4.0 / 5Excellent
"Great hotel to be part of the locals"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a very nice stay in Venice. We had a room on the ground floor and were part of the garden. Breakfast was included and had a nice variety. The outside space was very nice for breakfast and cocktail. The room was clean and bathroom also. We bought a vaporetto pass and traveled to the different tourist locations. We would return to this hotel.
Genuine Expedia guest review
Other trip May 18, 2014
Stephanie
CA
5.0 / 5Outstanding
"WONDERFUL STAY IN VENICE!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful Hotel and excellent staff at the front desk, dining room and housekeeping. It was easily accessible to the boating dock and within walking distance even when hauling luggage. The area is quiet and there is a lovely park and coffee shop nearby. Loved walking along the boardwalk by the water and Piazza San Marco was within a 15 minute walk. The food was excellent and gluten free was available. Breakfast which was included, offered a vast choice of food. We'll be back!!!!!! Thank you for making our stay memorable.
Genuine Expedia guest review
Other trip May 13, 2014
Theresa
CA
3.0 / 5Good
"Smallest room for most money!"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
The good news about the hotel is that it is very very quiet. No cars! Also it's a nice old building well refurbished. It's a 20 minute hike or water bus into the main part. The breakfast is great. The dinner was great (but they had a half empty dining room and kept turning guests away saying it was fully booked, but no one came and it was a thunderstorm and deluge outside, and you have very few local options). As a single traveller I was still shocked by the small size of the room 308 (a small pie shape where you really could only sit on the single bed) It was in places probably 6 metres high. I tried to change the room but that was met with indifference. The bathroom was nice but I had to deal with a silverfish that was trying to get out of the bathtub. I wouldn't stay there again if that was the only room option.
Genuine Expedia guest review
Response by Best Western Premier Hotel Sant' Elena
Dear Guest , I sincerely regret your experience at our BEST WESTERN PREMIER Hotel Sant’Elena did not completely satisfy your expectations. First of all, I would like to emphasize we did not keep away our guests from the restaurant, but simply others had booked it before, so we respected the reservations. Secondly, it is important remembering our hotel was an ancient convent , so we have the possibility to lodge our guests in room types very different each other, larger or smaller, having obviously different prices. For this reason, I invite you to visit us once more to make you experience the various types of accommodation we have and to make you live a new enjoyable stay. Thank you for choosing our home for your holiday in Venice and we all hope to see you soon. Best regards, Paola D'Errigo Customer Care Supervisor BEST WESTERN PREMIER Hotel Sant’Elena
Other trip May 11, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great hotel well located"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a fantastic stay in Sant'Elena. Lovely quiet location yet only 15 to 20 minute stroll along the canal to St Marks square or the water bus stop is only a few minutes walk from the hotel door. We stayed as a 70th Birthday treat for my mum,but I would take my children there on my next visit as nearby there is a park with a football court, tennis, basketball courts plus play park. Plus only one stop to Lido which has a good beach. Hotel lovely clean, helpful staff and a great breakfast. Rooms have everything to make your stay relaxed. Hotel also has a lovely garden.
Genuine Expedia guest review
Other trip May 6, 2014
Carmel
GB
3.0 / 5Good
"Not the best"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    1.0
Although the staff were friendly and extremely helpful, I found this hotel to be over priced for the room compared to other hotels we stayed at in the region (including in Venice CBD itself). The location is out of the way, the surrounding suburbs are quiet with no activity. The room was cramped...very cramped. I paid less for a 4 star hotel in the middle of Venice CBD for less and had a lot more room.
Genuine Hotels.com guest review
Response by Best Western Premier Hotel Sant' Elena
Dear Guest, Thanks for leaving a review on Hotels.com. The opinions of our guests are very important for us. First of all, I am very happy to read you appreciated the helpfulness and friendliness of our staff, without doubt they are our greatest strength. On the contrary, I am sorry you did not like the location where we are. The Sant’Elena, indeed, is immersed in a beautiful green area away from the crowd of the downtown but near the Biennale and only at a pleasant half hour walk from St. Mark’s square (or 5 minutes with the water bus). At the end, it is important for me remembering that our hotel was an ancient convent , so we have the possibility to lodge our guests in room types very different each other, larger or smaller, having obviously different prices. We are glad you stayed at our hotel during your holiday in Venice and we are looking forward for your next visit to the Venetian Lagoon. Kind regards, Paola D'Errigo Customer Care Supervisor BEST WESTERN PREMIER Hotel Sant'Elena
1 night romance trip Apr 30, 2014
A Traveler
AU
4.0 / 5Excellent
"Nice hotel in quiet neighbourhood"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
A nice hotel, a few minutes' walk from a waterbus stop (Saint Elena). The highlight was the buffet breakfast - plenty of choice and friendly staff.
Genuine Expedia guest review
Other trip Apr 22, 2014
Andy
GB
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