"Great location and super friendly, odd room"
We stayed in a very strange room that was all painted black and sloped down so that you couldn't really stand up in at least half of it. And we kept hitting our heads! And the "black out curtains" really weren't thick at all so if you're sensitive make sure to bring something additional to hang over the window. Great neighborhood though, easy to get […] around from there. Read moreGenuine Hotels.com guest review
"Left after 12 hours"
Upon arrival at the hotel around 11pm, we were greeted with the aroma of toilet and the check in staff made no attempt to talk to us in English. On entering the 4th floor room which was dingey, a non fresh smell wafted and opening the small window the smell of greasy cooking blended in. We knew straight away that this was not the place for us. Returning […] to reception, we were given keys to another room, 2 floors down, but identical in layout and the smell remained. We were shown a third room on the 1st floor which was no better. Grudgingly slept the evening on the 2nd floor room and the next morning after booking another hotel we checked out. Reception did not ask why or requested any feedback. Standards must have slipped since the hotel was given its 4* (some places it is 4* plus) as it would struggle to get a 2* rating based on the quality of the fixtures and fittings, room comfort, helpfulness of staff etc. The new hotel which is only a 3* on hotels, far exceeded our expectations and would have given it 5*. Moving hotels saved the weekend even though it was an extra expense. I would not recommend this hotel to anyone who is looking for a getaway at a good price for a city break in Madrid. There are much better places to stay than here for similar money. Read moreGenuine Hotels.com guest review
"Great location and staff. Rubbish room."
The staff were very helpful with advice on where to eat and how to get about. The location is superb right by the Plaza Major. It was just the room! We booked a family room that sleeps 4. As there was just the 3 of us I thought we would have plenty of space but the room was in the roof space with a sloping ceiling making getting around difficult.The […] lowest point was only some 750mm The problem was made worse by the fact that one of our party is 1.9m tall so walking around upright was impossible except when entering the room or the bathroom. The window is tiny with no outlook at all. The bathroom had a shower tray and wetroom screen. When you turned on the "hydroshower" the room was flooded in seconds. I'm sure they have some lovely rooms with Juliet balconies as seen from the outside but the room we had is no more than a storeroom with beds. If booking this hotel ensure you specifically request that you do not have the room with the sloping ceiling. Read moreGenuine Expedia guest review
"Madrid Comfort Break"
The staff are friendly and helpful, room comfortable, and breakfast good.Genuine Expedia guest review
"A mixed bag"
An excellent central location, but with the drawback of night time noise. The rooms are quite small for two people. Curiously there are no hooks of any kind to hang outdoor clothes, or in the bathroom. The bathroom basin has nowhere for soap and no plug - this is not just a missing plug but a feature, so you cannot fill a basin of water for a wash. […] Odd, given the hotel's theoretical committment to environmental protection. The staff were pleasant and professional, dealing immediately with requests for extra pillows and a blanket, and responding helpfully when we asked to change our room. A very good buffet breakfast was excellent value for money. Read moreGenuine Expedia guest review
"Great for a weekend break"
The hotel was right by the Plaza Mayor so fine if you want access to restaurants/bars for some meals as a base. We used the hotel to visit Las Ventas, primarily, so got the Metro from the Airport T4 for €13.80 to cover 2 days tourist travel. Nearest Metro is Sol and it's just a brief walk to the hotel. The hotel was a nice mix of modern and historical. […] The Aircon was a bit weird - had to turn it up to 30C to cool the room (counter intuitive!). The bathroom has a glass door that doesn't lock - no big issue. Was staying with a friend so it's a shame that the two single beds could not be separated from each other. Blackout curtains were great. Laptop provided in the room was very useful for checking email and looking up info regarding tourism in Madrid. Staff spoke reasonable English which is lucky as my Spanish is poor. Bought tickets for the Tourist Bus from reception for €20 each which allowed an open-top-bus tour of the main tourist sites. Nearest Tourist Bus stops were Sol and just on Calle Mayor. Read moreGenuine Expedia guest review
"location, location, location"
smaller rooms (apart from the triples) ... reasonable balance between cost and qualityGenuine Hotels.com guest review
"Great location, good hotel"
This hotel is perfectly positioned between Plaza de Sol and Plaza Mayor, walking distance from most of the main sights and the Metro is easily navigable from Sol. The hotel is a nice mix between thoroughly modern but also keeps some of the old structure such as old wooden beams. We had a room on ground level so were worried that it may be noisy as was […] next to the street but the double glazing shut all the noise out and the room was very comfortable and cleaned daily. The buffet breakfast was very good, with a wide range of fruit, cold and hot food, hot drinks and juices. There is also a water machine which is handy to fill up water bottles daily. Staff were good, but not overly friendly, but this is typical Madrid! All in all, great location and a great hotel for the cost. Read moreGenuine Expedia guest review
The location of this hotel couldn't be better... right on the edge of Playa Mayor & within walking distance of everything. Staff were polite & helpful. The bathrooms were really large with lovely walk in showers. A nice touch was that there was a lap top in our room. Havng the balcony was a bonus too. The room was spacious & the beds were comfortable. […] On the down side: 2 mornings though we didn't have hot water from the shower. Also our bathroom ceiling was leaking. Read moreGenuine Expedia guest review
"Central but delightfully peaceful hotel"
You couldn't ask for a more central location. The hotel is on a small street that runs between Puerta del Sol and Plaza Major. Despite that, it's very quiet - you'd never know it was so bustling outside. Our room was small but stylish, so no complaints. With a couple of exceptions, the reception staff are terribly indifferent. That said, I'd happily […] stay here again. Read moreGenuine Expedia guest review
"Forget the rest and choose the best !!"
This hotel is a very good value for money option for visitors to Madrid. Tastefully decorated throughout with a modern feel that does not detract from the genuine historic genre of the building. The staff were courtious and helpfull, and as the trip was a birthday gift for my wife, they had arranged for champagne and chocolates to be in the room on […] our arrival. I would certainly recommend this hotel for leisure or business stays alike, and if we were to find ourselves going back to Madrid, I would definitely make sure that the Petit Palace Posada Del Peine was the place to stay. I have read some reviews that were fairly critical about this four star hotel, but having stayed in many hotels around the world, I have to say that there are some people who feel the need to criticise just for the sake of it. Check it out for yourself - you will be more than happy with your choice !! Read moreGenuine Expedia guest review
Great location with just a 5 minute walk to Puerta Del Sol and very close to the amazing Plaza Mayor. The room was spacious and the decor was contemporary... the shower was amazing. However, the bed was lumpy and there was a musty smell in our room. We also had a very small window (up high) that would have been nice to have opened to get some fresh […] air. But otherwise, comfortable. We only stayed the one night so it didn't bother us too much. Read moreGenuine Expedia guest review
"Petit palace Madrid"
Great location, within walking distance of most of the must sees. Nice hotel but by Irish standards more 2.5 star than 4 star. Nigly things like no tea or coffe making in room but available f.O.C. in reception. Unuasual onsuite, almost transparent walls and non locking door. We enjoyed our trip and would stay again.Genuine Hotels.com guest review
"Great location, Internet down, elevator down"
The location of the hotel is great, receptionists are friendly, it is clean and fairly modern. Given that this is one of the "High Tech Hotels" chain, it is unacceptable that Internet is down for several days, that elevator doesn't work so you have to carry your luggage and use stairs. I gave 1 to hotel maintenance because of that.Genuine Expedia guest review
"Could be a lot better.....!"
The hotel is in a great location close to everything and very easy to find. Reception is tiny and if there is a few people waiting to check in then it gets a bit crowded. The receptionist upon check in was very rude, we arrived early as asked if our room was ready and if not could we leave our bags and go off to Warner Park theme park. She told us "we […] have to wait" in a very dismissive tone to find out if the room was ready. after waiting 20 minutes we were able to check in and boy were we shocked by the state of the room....! for a triple room is was very small, cramped and badly proportioned, There were no Tea or coffee making facilities to be found and the mini bar was loosely stocked and outrageously priced The bathroom was clean but totally needing new tiling around the shower as it was showing a lot of wear and tear, the plug hole cap for the shower was not on the plug but smack bang broken in the center of the shower. The toilet seat was completely broken and actually fell off the toilet, there was nothing holding it on. After a maintenance call they still only placed it back on the seat not even attached. Loved the design of the sink even though the sink was blocked and took 30 minutes to drain...!! The shower was the body massage kind with little pressure with the 20 body sprays as well. If you like a comfy bed then this is not the place for you at all. The mattresses were like sleeping on the floor, completely hard with no give. and you only get a sheet on top but as Madrid is very hot even in September we didn't mind that. The Laptop provided worked as expected but be warned that if you charge a moblie phone though it and the laptop goes into sleep mode you phone will not charge. The tv was a bit strange, no English speaking channels and all but 3 of them German ! Breakfast was good and for €9 worth the extra, you got the full selection of hot and continental. You can also seek the Bakery right round the corner from the hotel in SOL, AMAZING PASTRIES Read moreGenuine Hotels.com guest review
The hotel location was fantastic- less than a minute's walk from the Plaza Mayor. Despite the hotel's very central, convenient and bustiling location,our room, which faced onto the street, was surpirsingly quiet at night with good windows that blocked out the noise. The hotel felt very secure with someone on the front desk 24 hours. The room was not […] enormous but certainly a good size, the beds were confortable and the internet in the rooms was a real bonus for looking up sights and planning our trips. It would have been nice to have had tea and coffee making facilities in the room and the small tea and coffee facility in the reception area was not available first thing in the morning but these were minor issues. We were within walking distance form everywhere including the main train station. I would recommend a trip to Toledo (but buy tickets in advance as the trains can be very busy). The Retiro park, particularly the Rose Garden is wonderful (in May) and the Prado Museaum didn't disappoint. The main Plazas are great for a drink but the smaller more traditional restaurants off the side streets are better for tapas. Madrid was a delight and I would definitely visit and use the same hotel again. Read moreGenuine Expedia guest review
"Fantastic Location, nice hotel but small room"
A great hotel, unbeatable location right next to Plaza Mayor, though it also means that there is very limited access for taxies/cars during the day. We had to walk from Sol with a lot of luggage. Very friendly and helpful staff, nice breakfast, usual fare. The twin bed room was tiny, too small for two people but luckily in Madrid you don't spend too […] long in your bedroom! Would recommend the hotel but for people with mobility issues the lack of access and the size of bedroom could be an issue. Read moreGenuine Hotels.com guest review
Hotellet ligger otroligt bra precis vid Plaza Mayor.Genuine Hotels.com guest review
"Helt igennem super!"
Vi var 2 par venner i moden alder, der havde 4 overnatninger på hotellet. Vi har kun godt at sige om selve hotellet og alle dets faciliteter og komfort. Vi giver det dermed topkarakter på alle parametre. Samtidigt ligger hotellet så centralt, som det overhovedet kan ønskes, og der er få minutters gang til de store pladser og til metroen. Vi anbefaler […] meget. Read moreGenuine Hotels.com guest review
L emplacement est idéal. Le prix me paraît excessif pour une chambre donnant sur cour. Au 2ème étage ou nous étions même en tordant la tête, impossible de voir le ciel. La chambre était petite mais je ne suis pas sûre qu il y ait plus grand. le personnel présent ne peut que gérer les Check IN, Check out . J ai signalé le fait que ni le coffre fort ni […] le sèche cheveux ne fonctionnait mais la situation était identique à notre départ après 2 nuits passées dans l hôtel. Le personnel qui gere le petit dejeuner n est pas a proprement parler sympathique. Quant au wifi assez complique de l obtenir Peut franchement mieux faire ! Read moreGenuine Hotels.com guest review
"Onkomfortabele kamer. Geen ruimde voor 2 personen."
De kamer die we kregen was totaal ongeschikt voor 2 personen. Misschien vanwege de aanbieding. Maar het scheiding tussen de kamer en de badkamer is een glazen wand wat er mooi uitzag maar praktisch is het niet. Als het licht aan gaat in de badkamer dan is meteen iedereen wakker want het licht schijnt door.Genuine Expedia guest review
Sehr zentral und relativ ruhig für diese Lage. Frühstück für spanische Verhältnisse einmalig. Etwas abgewohnt, aber mehr als ok.Genuine Expedia guest review
"Situation exceptionnelle,sans equivalence"
Le seul reproche a faire concerne la voiture,il faut avoir un mental d'explorateur pour le trouver et dejouer la hargne,c'est peu dire de la police.Gare a une place interdite mais sans gener personne je me suis tres violemment fait jetter (en espagnol) avec mon epouse obligee de porter 2 valises jusqu'a l'hotel pendant que je tentais de me garer.Ensuite […] trouver le parking de l'hotel est encore plus complique,et c'est peu dire. Sinon on peut aller partout a pied y compris au Prado,la Plazza Mayor est a 30 metres,la Puerta del Sol a moins de 100,et tous les quartiers interessants adistances pietonnes Read moreGenuine Expedia guest review
"la cama enorme 180cm."
la ubicacion muy centrica, eso conlleva que un poco de ruido de gente por la noche, por el resto pèrfecto.Genuine Hotels.com guest review
Eravamo in 2 adulti e 2 figli: la stanza era confortevole, di dimensioni medie, ma aveva l'affaccio solo sul piccolo cortile interno, e questo è stato un po' deludente; un'altra criticità, in particolare per le coppie, potrebbe essere la porta del bagno, di vetro, che lascia alcuni cm di apertura sopra e sotto, e quindi lascia passare rumori e odori […] anche verso la stanza; ovviamente il bagno era senza finestra. In compenso la doccia era dotata di un vero idromassaggio, per il quale dovete prestare attenzione perchè potreste allagare il bagno: la doccia è grande (circa 120 per 80 cm) ma ha un solo vetro fisso, con una apertura senza porta. complessivamente è stato ok, anche per il rapporto qualità prezzo: poco più di 100 euro a notte in 4 nell'ultima settimana di agosto, senza colazione. buon viaggio Read moreGenuine Expedia guest review
"Staff deixa a desejar"
Segunda vez em menos de um ano que fiquei no hotel.Mas, desta vez, o staff deixou muito a desejar, sem grandes cuidados com seus hóspedes.Genuine Hotels.com guest review
"grazioso hotel a due passi da Plaza Major"
Accogliente ed essenziale hotel a 25-30 metri da Plaza Major Camera pulita con bagno separato dalla stanza con ampia vetrata : Doccia comoda Panorama assente (la finestra da nel cortile interno) Presenza di aria condizionata e frigo bar Colazione ricca (immancabile prosciutto -Jamon , frutta dolci ecc) Locale ristoro ampio ben organizzato - Inconveniente […] odore di chiuso che si percepisce in tutti i locali visitati intorno alla Piazza) a cui ci si adegua immediatamente Organizzazione della reception sufficiente Piccolo locale per depositi bagagli - Inconveniente scambio di valigia con arabo dovuta alla scarsa attenzione dell'addetto - Ma fa parte del gioco Read moreGenuine Expedia guest review
"Dit hotel is geschikt voor iedereen."
Fantastische ligging, in hartje Madrid. Vriendelijk en heel behulpzaam personeel. kamer(s) en ontbijt waren goed.Genuine Expedia guest review
"Lite, men fancy rom m veldig skråtak"
Rent, god service, men veldig lite rom med skråtak. Uegnet m små barn. Vegg-til-vegg teppe, som jeg personlig ikke liker. Fantastisk beliggenhet!!Genuine Hotels.com guest review
"A hotel on a great location but with poor services"
The location is perfect, almost in the Plaza de Mayor and 5 mins walk from the Puerta Del Sol.Strong difficulty in communication: Personnel is polite but almost nobody speaks English. Rooms are not are not spacy. The rooms' photos are not so accurate e.g. the "Romantic escape" room is a typical double room having the breakfast included; do not expect […] a queen or king bed. The breakfast area was very noisy & cold: All of the time I could hear plates & cutlery crashing from the kitchen and the air conditioning was set at a very low temperature. The Internet service although it was free it was so slow that I had to buy a Vodafone 3G broadband sim card to get internet access. Read moreGenuine Hotels.com guest review
O Hotel é bem legal, mas, o mais importante é a posição estratégica do mesmo. É no centro dos principais pontos turísticos de Madrid.Genuine Hotels.com guest review
L'emplacement de l'hôtel est parfait, au cœur de Madrid mais quand même tranquille. L'hôtel est très propre, beau et les chambres sont dans un parfait état. A recommander!Genuine Hotels.com guest review
Excelente Hotel e Localização. Único inconveniente é que não passa carro no local, o táxi te deixa a uns 60 m do hotel e precisa andar com as malas, o que não é nada difícil... Fora isso, melhor localização impossível... Recomendo.Genuine Hotels.com guest review
Hightech kan man ikke kalde dette. Super god beliggenhed knapt nok 4 stjerner. Beliggenhed i top, Betjening middel, OK rent , primitiv indretning af hotelrum, morgenmad lokale okGenuine Hotels.com guest review
"Chambre familiale pour 4 était minuscule"
L'emplacement est génial, parfait , mais la chambre familiale pour 4 ??????il on rajouter 2 lits supplementaires dans une toute petite chambre et on n'avait pas acces à l'armoire ni le bureau car les lits encombraient toutes la chambre, dommage.boissons gratuit à l'entrée !! quand ils pensait à mettre des verres etc...mais l'emplacement était tellement […] bien que tout est presque pardonné! Read moreGenuine Hotels.com guest review
L`hotel très bien situé on peut visité à pied beaucoup de site à voir. Hot el situé à deux minutes à pied du point centre de Madrid soit la place Puerta Del Sol et la Place Mayor. Lits confortables et alentours pas trop bruyant. On peut trouvé très près de l' hotel plusieurs places pour prendre le petit déjeuner si l' on ne veut pas le prendre à l`hotel. […] Il y avait dans chaque chambre un petit portable qui a été fort pratique. Hotel très propre, excellent service, produits de toilettes inclus et personnels dévoués et polis. Je recommanderais cette hotel à mes ami(e)s. Read moreGenuine Hotels.com guest review
"super für Madrid-Stadt-Besucher"
Das Hotel hatte eine super Lage, war sauber (wenn es auch unbedingt einen neuen Bodenbelag nötig hätte). Das Personal sehr freundlich.Genuine Expedia guest review
Nuetra expediencia inicial la mas importante no fue satisfactoria ya que hubieron demoras con respecto a la entrega de la habitacion, por otra parte la persona que los representa en la recepcion mantuvo durante su estadia una actitud hostil demostrando poca amabilidad y eduacionGenuine Expedia guest review
"Au centre de Madrid!"
Un très beau séjour, l’hôtel est au cœur de Madrid! un très bon rapport qualité/prix.Genuine Hotels.com guest review
Perfekt läge men rummet lite litet.Genuine Hotels.com guest review
"A nice hotel for couplet and you neg. Families"
It is located exactly in the città center, a pedestrian area with many shopping and tabernas and jamon iberico. Palacio real and cathedral at walk ing. Distance and metro in front of the hotel, it is strategically located for A 3 up to 5 days staying in Madrid.Genuine Expedia guest review
"EXCELENTE TRATO Y COMODIDAD"
BUEN TRATO Y EXCELENTE SITUACIÓN. MUY BUENA ATENCIÓN Y LIMPIEZAGenuine Expedia guest review
"Precioso por fuera, decepcionante por dentro."
Nefasta experiencia. Empezando por el personal de admisión que desconoce los saludos básicos en castellano. Ej. Buenos días ... etc. Malas formas, miradas perdonavidas.. En fin les vi tristes y escasamente motivados. En cuanto al Hotel, lo mejor por fuera. La habitación muy pequeńa. Mini almohadas ..... Ruido... en resumen, decepcionante. Como dice […] la copla " para no volver". Read moreGenuine Expedia guest review
"hotel central bien situé"
excellenteGenuine Hotels.com guest review
Hôtel situé a 20 mètres de la plaza MAYOR!!! très pratique.rien à dire prix attrayant et hôtel très convenbable.personnel très sympa.Genuine Expedia guest review
"Para patear Madrid sin agobios"
Es un hotel agradable,con una atención exquisita.Las habitaciones son pequeñas,pero funcionales.Si solo la usas para dormir y dejar la maleta.EL desayuno es carisimoo...mejor sales a los miles de cafeterías de los alrededores,y por €3 desayunas razonablemente.Genuine Expedia guest review
Perfecto.Genuine Hotels.com guest review
"Tolle Lage !"
Die Lage ist perfekt. Direkt neben dem Plaça Major, Alle Zimmer sehr leise. Zimmer und Bad o.k. Das Bett war hart. An einem Tag war die Dusche leider kalt. Trotzdem kann ich dieses Hotel jedem empfehlen.Genuine Expedia guest review
It is a very nice hotel, close to everything and no noise from the streets, the only minus is the bathrooms wall and door is made out of frosted glass so there is no privacy.Genuine Hotels.com guest review
"ottima posizione per visitare Madird"
L'albergo è in una posizione confortevole, dove si possono raggiungere tranquillamente a piedi la maggior parte dei luoghi di interesse di Madrid. A due passi dalla gran Via e dal palazzo Reale. Inoltre e ben collegato tramite la metro con le altri parti più periferiche della città. Il personale è molto educato e molto vulnerabile ad aiutarti per qualsiasi […] cosa. La reception dovrà essere migliorata... Read moreGenuine Expedia guest review
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