This hotel charged an outrageous amount for parking then I had to circle the garage 3 times until a compact spot opened up for my large truck. They charged an outrageous amount for wi-fi then they couldn't even offer a fridge/microwave. Their toilet leaked. I will never stay here again.Genuine Hotels.com guest review
Staying at different hotel each visit to San Jose. This is a hotel that we will be staying at again.Genuine Hotels.com guest review
"Very nice hotel"
Very nice room, great staffGenuine Hotels.com guest review
The bestGenuine Hotels.com guest review
"San Jose Hilton"
One of the best hotel experiences I have had.Genuine Hotels.com guest review
"Would definitely stay again!!!"
We had a great stay at the Hilton. I read a lot of reviews before booking my room and after my stay I figured some people are such complainers. Our room was clean, quiet, and comfortable. Apon check in I asked if we could get a room high up with a view, that was granted and we got a room on the 12th floor facing the city. We hung out in the bar at the […] hotel and met a lot of nice people that were also staying there for the hockey game. The bartender was awesome, I do not remember her name but she said she had been with the Hilton for 30 years. She pointed out a sharks player that was there eating before his game. The walk to SAP center was only 10 minutes compared to what my mapquest suggested 19 minutes. All around we loved our stay at the Hilton and would stay here again for our next hockey venture. The parking was $22 that may have been the only downfall but when you're staying in a city, a parking fee is pretty much expected. Read moreGenuine Hotels.com guest review
"Good Hotel for the price."
GOOD HOTEL for the price ( 129.00)Genuine Hotels.com guest review
"Stay if you have to"
Parking is very expensive in the hotel. Hotel is old and in need of remodeling as well. The room is very small, pictures on the website portrays a larger room but that is not the case. Location is good, however minimal amenities in the hotel. Okay for the night. Hotel staff was very helpful thought!Genuine Hotels.com guest review
It was a wonderful hotel with wonderful customer service and amenitiesGenuine Hotels.com guest review
Great location, walking distance to everything.Genuine Hotels.com guest review
"Love the location"
Great location. Really basic room for the price. No USB ports to charge phone.Genuine Hotels.com guest review
"Great location, accommodating staff. Mostly."
My friends and I stayed here for one night because we were going to a Sharks game. The location of the hotel was perfect; it was walking distance to both the SAP center and downtown bars. The check-in/check-out process was smooth. They let us check in early and check out late. The staff was great and the rooms were nice. The only reason I can't give […] 5 stars is for the bar service. We went to have a drink and there was only two other customers there. The two women working the bar saw us approach but continued to converse in Spanish for another few minutes before they acknowledged us and asked what we wanted. One lady that came up after we had received our drinks actually ended up leaving because the two women just kept chatting and leaving to go do something else instead of making her requested drink. I would absolutely stay here again but I would go elsewhere for a drink. Read moreGenuine Hotels.com guest review
"Christmas in San Jose"
My son and I enjoyed a lovely Saturday night at the Hilton. Saw the Nutcracker matinee, strolled Christmas in the Park. Convenient location, easy to find. Great price.Genuine Expedia guest review
"Best hotel, close to everything"
Check in was very quick, the staff was nice, room was really nice and clean, and everything is near by. Will definitely be coming backGenuine Expedia guest review
"Not worth the money...could have stay at extended"
If I knew how small the standard double bed was I would have pick the queen double. It seem like it has been a while since someone used the room that we stay in. It was not dust. The bed were too soft and teh pillow. Would I stay here again for the pick...no...Genuine Hotels.com guest review
"Not good as your name"
Not good as we expectedGenuine Hotels.com guest review
"Good hotel in downtown"
I stayed about 1 week.friendly staff,clean rooms.computer available in lobby for internet access. Neither a luxury hotel nor a budget one. Near city train station.Genuine Expedia guest review
"Nice location. Great place to walk around."
Stayed here on the way to Oregon. Good view. . Enjoyed walking around. Beds were very comfortable. Staff was nice. I would stay there again.Genuine Expedia guest review
"Just one night"
We went to a show at the civic center and didn't want to drive the 2.5 hours back home so we decided to stay the night. It was a bit pricy for just one night plus parking but the hotel is across the street from the civic center and connected to the convention center which is perfect!Genuine Expedia guest review
My room was located next to elevator... very loud due to an event being held at hotel. Lots of people talking loudly.Genuine Hotels.com guest review
"Fantastic display of facility"
Beautiful display of lobby space and artwork in rooms. Very polite and professional staff. Extremely comfortable and luxurious stay.Genuine Expedia guest review
It was for 1 night on Saturday for my birthday and I needed a place to stay so I wouldn't drive home! Everything was perfect. I received free parking and free internet bc I told him it was my birthday and I came to celebrate it with a stay at the hilton. It was the icing to my cake! Really enjoyed the stay. Very beautiful!Genuine Expedia guest review
"Nice hotel in downtown San Jose"
Nice hotel, comfy bed and great shower. Room service was great, food was delicious also in the Restaurant with the best waitstaff I ever had. Only complaint was paying for WiFi which was very slow. Also on our last night, there were rowdy young people on our floor due to a concert at the attached convention Ctr. I called Security and they did talk to […] them so it was quiet again after that, minus a few doors slamming. Other than that, the hotel was good. Read moreGenuine Expedia guest review
Quiet rooms... Parking was hard to find. Crear location if you need something close to convention centerGenuine Expedia guest review
"Very nice Hotel"
Totally recomend this hotel very convenient and comfortable stay. Extremely clean.Genuine Expedia guest review
"Close to City National Civic"
This is a good hotel but certainly not inexpensive, and therefore high standards are expected. The room (1703) could have been cleaner. There were paper matches on the window ledge, probably from a former guest smoking. The telephone was dirty and looked like it had never been cleaned. The heater did not work so our first night was chilly. The repair […] man solved it for our second night. The sound insulation was quite poor and with a large group of people talking loudly in the room next door (1705), with an adjoining door, at 02:00 AM on a Saturday this did interfere with my sleep. Also the sound of the ice maker was hardly muffled by the room door. I pity anyone who gets 1701 which right across from that machine. Read moreGenuine Expedia guest review
"DIRTY BLANKETS AND NOSY PARTYING AT HOTEL"
MY ROOM BEDDING WAS GROSS. MAIN BLANKET WAS SUMMER FEATHER DOWN, VERY COLD. SECONDARY BLANKET WAS SCRATCHY TEXTURE YOU COULD TELL WOULD ATTRACT HAIRS FROM PREVIOUS PEOPLE. GROSS. THERE WAS A CONCERT BY TELEMUNDO AT THE HOTEL ON SATURDAY NIGHT THAT I WAS UNAWARE OF. SOME OF THE PARTIERS ROOMED BY MY ROOM AND WERE VERY VERY VERY LOUD INTO THE WEE HOURS […] OF THE MORNING. STAFF WAS VERY UNHELPFUL AND DID NOT SEEM HAPPY, ESPECIALLY THE MAN AT THE CUSTOMER SERVICE HELP DESK. I WAS THERE FOR THE OPRAH WEEKEND AND THOUGHT THE HOTEL WOULD BE CLEANER AND FRIENDLY. ALSO, THE PEETS COFFE IN THE HOTEL WAS CLOSED THE ENTIRE WEEKEND WHICH I WAS TOLD WOULD BE OPEN. OVERALL RATING A 1. DO NOT RECCOMEND THIS HILTON AT ALL TO ANYONE! Read moreGenuine Expedia guest review
Great and clean and modern hotel. Perfect for a basic business or weekend trip.Genuine Expedia guest review
"Booked 2, got 1, but staff saved me.."
Booked 2 rooms through Hotels.com, got to the counter at the hotel to check in...the hotel had me booked for 1 room. That was the worst part of my stay. Thankfully, they had 1 room left (at least that's what the very nice man at the counter told me). Aside from a junk coffee maker in the room, the hotel and staff were very nice and accommodating. I […] would stay there again. Read moreGenuine Hotels.com guest review
"Will stay here again...."
I was happy with this hotel. My only complaint would be that the coffee shop downstairs was not open when I desperately needed that first morning coffee and the hotel staff could not recommend a place to go nearby. Other than that, I woulf definitely stay here when I return to San Jose.Genuine Hotels.com guest review
I ended up booking a second room, the staff was excellent with handling all of my accomidations. My family was excited about the stay. The cabinets in one of rhe rooms had some water damage and made the bathroom unattractive but overall the rooms were nice.Genuine Hotels.com guest review
Great stay check in was fast and the room was cleanGenuine Hotels.com guest review
"I could hear everyone peeing, showering, flushing"
The hotel itself was very nice, as was the room, and it was conveniently located although restaurants were a bit of a walk. I hope this was just a problem with my room, but I could hear water running in all kinds of ways through the wall/ceiling of my room all night, which made continuous sleep difficult. Beds were older and not that comfortable ei […] ther. Read moreGenuine Hotels.com guest review
"Comfortable room - Outstanding views"
Very nice room and friendly staff. They gave me the option of opting out on housekeeping in lieu of a $5 coupon for coffee. Fine with me. Very nice hotel, good location and wonderful view of downtown. The only downside was train rumbling by outside and jets overhead. But you would get that with any downtown San Jose location.Genuine Hotels.com guest review
"Nice and clean place"
It was nice a clean place to stay. Just a little bit of road noise, but in general is a good place to stay.Genuine Expedia guest review
All of the 4 listed below. Need more lighting at the Elevator lobbies and corridors to the rooms should have brighter color.Genuine Hotels.com guest review
"Near the Hockey"
Very competitive rates, excellent service and convenient to shopping, dining and hockey heart of San Jose. We enjoyed our stay very much. The only improve is next time we will try for a twin queen room, as the doubles were a tad small.Genuine Hotels.com guest review
"Could be a 4 star place if they clean better....."
The good: Room was spacious, modern decor, beds were comfortable, good location. Kind and friendly staff, allowed me to check in early, bar/restaurants good. The bad: Our bathroom was filthy. Long hairs, all over our bathroom counter, in the sink and on towels! The sink also dirty with stains, crust/dirt that was not cleaned properly at all. Several […] black marks/stains on walls of the interior of the room. The refrigerator was extremely nasty, unusable, unsanitary condition, stains of drinks, food, very visible on the inside and out. The smell was the worst part of it!!!! A landfill smells better....it was truly disgusting and rancid! I stayed for only a day, so I did not complain about "the bad." Last but definitely not least, the water from the sink and shower felt extremely slimy!!! No exaggerations, a sticky film feeling from the water on your skin!! Feels like you're getting more dirty than clean!!!! Touch up the rooms, get better cleaning services, have someone inspect some rooms after being cleaned to insure it and fix your plumbing ASAP! I see why this hotel was only rated 3 stars or so on hotels.com. It could easily be 4 stars hotel if these issues are addressed. Read moreGenuine Hotels.com guest review
"Very convenient location"
The hotel needs carpeting upgrade in hallways. Mattress in our room too soft for our liking. Otherwise very nice overall stay for us.Genuine Hotels.com guest review
Very nice however the pool was a huge huge disappointment! It was the smallest ive ever seen. More like a wading pool. False look from pictures in line. Did not like the $22 parking.Genuine Hotels.com guest review
Everything was wonderful. I left my glasses and the hotel tracked them down and mailed them to meGenuine Hotels.com guest review
Worst front desk customer service ever experienced .... They dd try using advantage n fool ppl ..!!Genuine Hotels.com guest review
"In the heart of San Jose"
Great location near SAP and convention centers . Easy freeway access puts you minutes away from Cupertino and quaint villages and wine country in Los Gatos and Saratoga . Helpful staff and comfortable rooms make for a great stay .Genuine Expedia guest review
This is a great Hotel. It was difficult finding the lobby from the parking garage but we found someone who helped us.We ate in the bar and the food was good. I think the hotel caters more to business travelers but we found it to be a wonderful stay. The only complaint would be paying for the internet. I find this to be rediculous. Hilton seems to be […] the only Hotel chain that charges for this service. I had been traveling for over three weeks and never paid for internet. I stayed at another Hilton but did not hook up to the internet because of the fee. Read moreGenuine Hotels.com guest review
"Good downtown location"
Overall I was satisfied with my experience at the Hilton. The staff at the front desk was very nice. It's close to the convention center and the Tech Museum of Innovation. The only things I wasn't too pleased with was the room was set at 65 degrees and it wasn't extremely warm out so it was freezing and there was long black hairs hanging over the side […] of the tub and on the floor around the trash can. Otherwise seemed very clean. Read moreGenuine Expedia guest review
They were clean nice and organized!!! The only thing that's a negative would be the $22 parking fee per car per night.Genuine Hotels.com guest review
"Nice, clean and comfortable"
We had a very nice stay at the Hilton San Jose. Parking was a bit of an issue as the hotel car park was full, but you can park next door for $20 per day. Rooms were very comfortable and accommodation is new. The kids enjoyed the pool, which is only small, but not too deep for them (3 ft).Genuine Expedia guest review
Nice modern feel. Close to convention center but kind of on the edge of town.Genuine Expedia guest review
"Quick Overnight Stay"
We secured a room with a king bed but when we got there to check in they did not have one. They said they were going to upgrade us to a room with 2 queen beds. It did not seem much of an upgrade. The bathtub faucet dripped. The bed was comfortable and the room seemed clean. The lights in the bathroom were around the mirror and made it very difficult […] to put makeup on. The only other mirror in the room was the closet doors so we had to share the bathroom. Many hotels have mirrors in the room so one can use the bathroom and one can use the other mirror. Lastly, we had to pay $22 for a night of self park. I was not aware there was a parking charge. It was a good nights sleep so that was worth it. Read moreGenuine Hotels.com guest review
"One of the Best Stays"
Hotel was very pleasant and memorable stay here with my girlfriend. Staff was very nice and approachable. Room was clean and smelled fresh.Genuine Expedia guest review
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