"Not worth the money...could have stay at extended"
If I knew how small the standard double bed was I would have pick the queen double. It seem like it has been a while since someone used the room that we stay in. It was not dust. The bed were too soft and teh pillow. Would I stay here again for the pick...no...Genuine Hotels.com guest review
"Not good as your name"
Not good as we expectedGenuine Hotels.com guest review
My room was located next to elevator... very loud due to an event being held at hotel. Lots of people talking loudly.Genuine Hotels.com guest review
"Booked 2, got 1, but staff saved me.."
Booked 2 rooms through Hotels.com, got to the counter at the hotel to check in...the hotel had me booked for 1 room. That was the worst part of my stay. Thankfully, they had 1 room left (at least that's what the very nice man at the counter told me). Aside from a junk coffee maker in the room, the hotel and staff were very nice and accommodating. I […] would stay there again. Read moreGenuine Hotels.com guest review
"Will stay here again...."
I was happy with this hotel. My only complaint would be that the coffee shop downstairs was not open when I desperately needed that first morning coffee and the hotel staff could not recommend a place to go nearby. Other than that, I woulf definitely stay here when I return to San Jose.Genuine Hotels.com guest review
I ended up booking a second room, the staff was excellent with handling all of my accomidations. My family was excited about the stay. The cabinets in one of rhe rooms had some water damage and made the bathroom unattractive but overall the rooms were nice.Genuine Hotels.com guest review
Great stay check in was fast and the room was cleanGenuine Hotels.com guest review
"I could hear everyone peeing, showering, flushing"
The hotel itself was very nice, as was the room, and it was conveniently located although restaurants were a bit of a walk. I hope this was just a problem with my room, but I could hear water running in all kinds of ways through the wall/ceiling of my room all night, which made continuous sleep difficult. Beds were older and not that comfortable ei […] ther. Read moreGenuine Hotels.com guest review
"Comfortable room - Outstanding views"
Very nice room and friendly staff. They gave me the option of opting out on housekeeping in lieu of a $5 coupon for coffee. Fine with me. Very nice hotel, good location and wonderful view of downtown. The only downside was train rumbling by outside and jets overhead. But you would get that with any downtown San Jose location.Genuine Hotels.com guest review
All of the 4 listed below. Need more lighting at the Elevator lobbies and corridors to the rooms should have brighter color.Genuine Hotels.com guest review
"Near the Hockey"
Very competitive rates, excellent service and convenient to shopping, dining and hockey heart of San Jose. We enjoyed our stay very much. The only improve is next time we will try for a twin queen room, as the doubles were a tad small.Genuine Hotels.com guest review
"Could be a 4 star place if they clean better....."
The good: Room was spacious, modern decor, beds were comfortable, good location. Kind and friendly staff, allowed me to check in early, bar/restaurants good. The bad: Our bathroom was filthy. Long hairs, all over our bathroom counter, in the sink and on towels! The sink also dirty with stains, crust/dirt that was not cleaned properly at all. Several […] black marks/stains on walls of the interior of the room. The refrigerator was extremely nasty, unusable, unsanitary condition, stains of drinks, food, very visible on the inside and out. The smell was the worst part of it!!!! A landfill smells better....it was truly disgusting and rancid! I stayed for only a day, so I did not complain about "the bad." Last but definitely not least, the water from the sink and shower felt extremely slimy!!! No exaggerations, a sticky film feeling from the water on your skin!! Feels like you're getting more dirty than clean!!!! Touch up the rooms, get better cleaning services, have someone inspect some rooms after being cleaned to insure it and fix your plumbing ASAP! I see why this hotel was only rated 3 stars or so on hotels.com. It could easily be 4 stars hotel if these issues are addressed. Read moreGenuine Hotels.com guest review
"Very convenient location"
The hotel needs carpeting upgrade in hallways. Mattress in our room too soft for our liking. Otherwise very nice overall stay for us.Genuine Hotels.com guest review
Very nice however the pool was a huge huge disappointment! It was the smallest ive ever seen. More like a wading pool. False look from pictures in line. Did not like the $22 parking.Genuine Hotels.com guest review
Everything was wonderful. I left my glasses and the hotel tracked them down and mailed them to meGenuine Hotels.com guest review
Worst front desk customer service ever experienced .... They dd try using advantage n fool ppl ..!!Genuine Hotels.com guest review
This is a great Hotel. It was difficult finding the lobby from the parking garage but we found someone who helped us.We ate in the bar and the food was good. I think the hotel caters more to business travelers but we found it to be a wonderful stay. The only complaint would be paying for the internet. I find this to be rediculous. Hilton seems to be […] the only Hotel chain that charges for this service. I had been traveling for over three weeks and never paid for internet. I stayed at another Hilton but did not hook up to the internet because of the fee. Read moreGenuine Hotels.com guest review
They were clean nice and organized!!! The only thing that's a negative would be the $22 parking fee per car per night.Genuine Hotels.com guest review
"Quick Overnight Stay"
We secured a room with a king bed but when we got there to check in they did not have one. They said they were going to upgrade us to a room with 2 queen beds. It did not seem much of an upgrade. The bathtub faucet dripped. The bed was comfortable and the room seemed clean. The lights in the bathroom were around the mirror and made it very difficult […] to put makeup on. The only other mirror in the room was the closet doors so we had to share the bathroom. Many hotels have mirrors in the room so one can use the bathroom and one can use the other mirror. Lastly, we had to pay $22 for a night of self park. I was not aware there was a parking charge. It was a good nights sleep so that was worth it. Read moreGenuine Hotels.com guest review
"One of the Best Stays"
Hotel was very pleasant and memorable stay here with my girlfriend. Staff was very nice and approachable. Room was clean and smelled fresh.Genuine Expedia guest review
Overall the stay was comfortable for me and my guests. The location was close to San Pedro square market and the tech museum. However, the only complaints I have are that the bathroom did not have toilet paper and room was dirty(wall stains, floor stains, busted bed boards, and smelly carpet).Genuine Hotels.com guest review
The staff had great customer service... The hotel was nice and cleanGenuine Expedia guest review
"Brilliant service....attention to detail"
So.........first impression. The first impression never lies. Hotel looks nice from the outside.....not tires and dowdy. Service at the door was very friendly and professional. Nice people at Valet. Hotel lobby has a really nice energy. Feels updated....nice taste. People at the counter were very friendly and professional. Didn't stick us on the least […] attractive floor. Put us on the best available. We appreciated that. Room was very nice with great views. After 2o minutes a couple of very loud people took the room next to us. With joining door, they sounded like they were in our room. Went to the desk and they were very understanding and friendly in changing our room. Gave us an upgrade from the 15th floor to the 18th which is the top floor and also gave us access to the executive lounge on the top floor which gave us free beer and wine and food. They didn't have to do that, but we were very impressed with their sincerity to turn the situation around which they did in an impeccable way. The new room was perfect with no adjoining door....very quiet with an even better view than before. Kudos to the front desk for showing us what perfect service looks like. Read moreGenuine Expedia guest review
Just bad .Room too small they dont change my towells' my room was not clean at allGenuine Expedia guest review
Great trip. Staff at hotel amazing.Genuine Hotels.com guest review
"Charming downtown hotel perfect for a 49ers game!"
The Hilton San Jose is a solid hotel with a friendly staff. Like almost every hotel in the area they are not too flashy and don't have much of a WOW! factor. But the Hilton is practical and provides everything you need. The customer service is top notch. The gentleman at the front desk took the time to give us a clear map of the downtown along with […] restaurant/ bar details and transportation options. The accommodations are fairly new, clean and comfortable. The bartenders are sweet, friendly and helpful. However what makes this hotel a jewel for a traveler is its location. You are within walking distance to restaurants and bars in downtown San Jose. In addition, you walk right out back and the light rail is right across the street. For a couple of dollars you can go to the new Levi Stadium or Six Flags in a comfortable and safe ride. Just know the light rail only accommodates about 100 people. So when the stadium lets out be prepared to wait about an hour to get your train, unless you are smart enough to be the first ones out. Great stay and location. Read moreGenuine Hotels.com guest review
Really nice staff and helpful. The parking is a bit expensive. The room was spotless.Genuine Expedia guest review
"Super comfortable beds!"
Slept great. Couldn't hear the airplanes at all inside our room. Pool was too small to do laps, but that didn't bother me.Genuine Hotels.com guest review
This was by far one of the best hotels I have ever stayed. The room was very clean and very comfy. We stayed in the 16th floor and the view was amazing. The service is really well.Genuine Hotels.com guest review
"Old and dirty with a hint of modern decor"
I expected a little more from a 3.5 star Hilton property. This was closer to 3 stars. It's an older hotel with modern furniture. Most of the updates weren't done properly(still had holes in the wall).Genuine Hotels.com guest review
"Over and Above"
Stayed here for on night to celebrate my daughter's 21st birthday. Staff was awesome. They gave us free drink vouchers and a free appetite. Also upgraded us to a room on the 16th floor to celebrate. We had an awesome time. The room was beautiful, beds cozy and view magnificent. We had a great time.Genuine Hotels.com guest review
"WIFI $10 per day Parking $20+ per day."
Everything was up to standards expected of a Hilton. Recently completed and attached to San Jose Convention Center. Down side was extra expenses like WIFI and parking fee. Valet is offered for $30+ per day. Parking structure is shared with convention center. Although Hilton has dedicated parking for hotel, guests must walk across convention's lobby […] to access Hotel. Not to far of a walk but a nuisance non the less. Might be issue with elderly. Read moreGenuine Hotels.com guest review
Nice stay. Friendly staff.Genuine Hotels.com guest review
"for the $$ it was a not worth the stay"
Nice hotel as you walk in fancy shmancy I was excited for picking a nice hotel for my family. For starters no breakfast coupons of any kind. $20 for parking at their own hotel (for their own guest) Going up to the room the hallway smells like wet mop. In the room hair on the floor Something slimmed and wet on the dresser handle. A curly hair on the […] bathroom floor. Water pressure in the shower is like as strong as my grandsons urine. The walls are as thin as papper you can hear EVERYTHING. So I go get breakfast in the morning: A fruit bowl $7 A oatmeal bowl $9 Buffet for breakfast $19 +tax A night stay at the outdated Hilton Almost $200. Next time THE MARRIOTT COURT YARD Read moreGenuine Hotels.com guest review
Great Hotel I would stay there again.Genuine Hotels.com guest review
Everything was great, except for the parking it is really small and you have to look for parking outside the hotel.Genuine Hotels.com guest review
Very modern looking. Hotel connects to the convention center. Gym had flat screen tv, and headsets to borrow. Nice hotel to stay at. Staff very customer service oriented.Genuine Hotels.com guest review
"Help in Restaurant"
We always stay here for the Jazz Festival and they do not have enough help scheduled for the restaurant in the morning and the bar at night. The staff who are there are gracious, hardworking and competent, but they need to hire more for large events. It made it even worse that there was a reunion there as well!Genuine Hotels.com guest review
"Attractive & Pleasant"
Was disappointed the POOL was not heated. VERY Cold. The SPA was Perfect.Genuine Hotels.com guest review
The experience was not good. The parking space was too small. My right rear view mirror was broken. The bathroom walls were dirty. The refrigerator was rusted. Hilton hotel did not live up to its name. Very disappointed.Genuine Expedia guest review
Very pleased with all the wireless, tech outlets. Thank youGenuine Hotels.com guest review
"Beautiful - Relax"
Wonderful time and excellent serviceGenuine Hotels.com guest review
Dirty, marks on walls, carpet dirty, smelled funny in the lobby, elevators, hallway and room.Genuine Expedia guest review
"Terrible service, Hidden policies"
I booked two rooms at this hotel for a group of us to visit San Jose for a friend's birthday weekend. After checking in, we were about to go upstairs when we were harassed by a security guard about whether or not we had alcohol with us. As we are a group of late-20's/early-30's professionals, we were taken aback at being shaken down like a bunch of […] teenagers. When one member in our group said that we did have two nice bottles of wine with us (for a birthday gift) we were told that we would not be allowed upstairs. When we asked why, they said that since they sell alcohol at their hotel they have a policy of no outside drinks entering, no matter how small. When I stated that there was no such policy on their website or on anything related to our reservation the security guard called over the manager who restated their supposed policy. Then they both tried to tell us that all hotels have this policy, which is blatantly untrue (I used to work in the hospitality industry). The whole thing was such a terrible and bizarre experience, one in which we were embarrassingly scolded in the lobby over two bottles of wine that were given as a birthday gift. Having strange, hidden policies to satisfy arbitrary needs of the hotel is ridiculous and unprofessional, and telling us that we needed to dispose of our wine and instead buy bottles of their wine makes Hilton look cheap and desperate. We'll never stay here again and recommend staying away if you can. Read moreGenuine Expedia guest review
"nice hotel close downtown san jose"
i wish the parking was free for the hotel guests. we had to pay $22 per night..Genuine Expedia guest review
"Clean but not fully moern"
Pool area was in need of repairs, bar was tired and undermanned for the volume of people. Expected more from full service hotel in a downtown areaGenuine Hotels.com guest review
"good price of the 3 in the immediate area"
parking is 22Genuine Hotels.com guest review
"Nice Hotel Bad Clerks"
Upon arrival all front desk staff members were rude. They didn't even welcome us in and the manager (Asian man) talked to us with a rude voice tone. We couldn't even get valet parking. However the maintenance ladies were a delight, they were really friendly and always all smiles. Despite their burdensome job. If you ask me they should be running the […] front desk. Read moreGenuine Hotels.com guest review
1st time staying @ the Hilton. Not impressed @ all, room was dirty. Marriott, Hyatt r usually plan a&b. I had to resort to C. The EndGenuine Expedia guest review
"beautiful room, excellent restauran"
Loved our stay. Great front desk staff. Excellent restaurant.Genuine Expedia guest review
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