Europa Gatwick Hotel - Crawley

I have stayed here before and knew what to expect and was surprised by some of the neg reviews recently. However this is a budget priced hotel and you get what you pay for. I stayed in the Britannia Lodge on a trip back from America so needed a quiet room. Sian on reception was ever so helpful and got me a top floor room. Ok its on the small side but […] was ideal place to get some much needed rest before onward travel the next day. The bed was lovely and compfy and there was a flat screen TV also. Bathroom was amble and shower good. With regards to the shuttle at the Airport you need to 1) be at the shuttle stops 9 or 10. Look for shuttle G4 this is important and should say Europa Hotel/Britannia Lodge. They run every hour and the number to call on the shuttle phone is 89713 to check. Its an hourly service but hey its free there and $5 back. Easy. Read more

Genuine Hotels.com guest review

Functional for one night only. There is nothing more that I wish to add but thank you for keep on asking me

Genuine Expedia guest review

It was a major chore just to find out where to catch the shuttle to the hotel. It isn't really near the airport.

Genuine Hotels.com guest review

The room and the hotel were all dirty. There were spiders' webs in the lounge area. There were layers of dust on the flat surfaces everywhere. The room we were given was dirty. It smelled. It was musty.

Genuine Hotels.com guest review

OK hotel. At 10pm, hotel busses from airport run only once per hour. Since I didnt want to wait an hour, I took a taxi for 16 pounds. In the morning (5am) bus runs every 45 minutes -- these times are not adequate for an airport hotel. No one would stay in this hotel unless they wanted to be close to Gatwick. also, no wifi in the rooms, only lobby.

Genuine Hotels.com guest review

We arrived late at night to told there were maintenance problems and we would be taxied to a sister hotel which was miles away. 45 minutes later we arrived, reception knew nothing about it and gave us a room the furthest away from reception. Phone didn't work so relied on someone to knock on the door about 5 hours later. Had to use a machine to get […] shuttle bus tickets which kept rejecting our coins so had to hold the shuttle while reception issued tickets.What a nightmare. Read more

Genuine Hotels.com guest review

very poor service. rooms were not clean. bathroom had mold growing on ceiling. towels and linens not changed daily.

Genuine Hotels.com guest review

the hotel entrance and lobby was clean and pleasant. The rooms were horrendous. There was mold growing on bathroom ceiling. The linens and bath towels were not renewed each day. The reception upon our arrival was poor. We arrived from USA to London (then the hotel around 11am and were told the rooms were being cleaned and we could not check in until […] 2pm. We sat in the lobby tired and miserable and were not offered anything to make our wait more pleasant. In fact the receptionist did not seem to care and became petty (a number of guests in our situation asked if she could let us up to rooms that had been cleaned and she actually insisted on 2pm but waited until a few minutes after 2. I would not recommend this hotel to anyone (unless I forewarned them of the conditions there----the only thing which recommends it is that it is cheap. I guess you get what you pay for. Motel 6 is 5 stars compared to it. Read more

Genuine Hotels.com guest review

Hotel was relatively cheap and had quick access to Gatwick airport. However, dinner was outrageously priced and no drinks of any kind were included. Barely had water available. Room was adequate but run down. Beds were uncomfortable and room was located fax from main entrance.

Genuine Hotels.com guest review

The pictures of this hotel are beautiful, however this hotel doesn't have much to offer besides a quick transport to the Gatwick airport (which will cost you 5 pounds). The advertise having a pool and sauna, but you have to pay 4 pounds to use any of these facilities. There isn't much to do in this area either. They are not in easy access to any entertainment […] or sites. I only recommend this hotel if you need a quick hotel to stay at before a flight the next day. Read more

Genuine Expedia guest review

Good staff, nice clean bedroom, but very old fashion.

Genuine Hotels.com guest review

The rates for this hotel were good and the location to the airport was nice. We also appreciated that the hotel had an inexpensive airport shuttle service. The hotel had a restaurant and a bar, which served both menu items and had a buffet option.

Genuine Expedia guest review

- Relatively good quality for the money spent. Room was ok but not fabulous. Beds too hard though. - Parking was a big problem as the hotel provides a possibility to park on their premises for a longer time (e.g. during a holiday abroad). They should concider a separate parking place for those long term customers who don't even stay at the hotel. - […] Food at the bar/restaurant only satisfactory. Actually very few options to choose from. - No accessable features even though some rooms could easily be remodeled and the entire ground floor is otherwise already accessable. So if you can manage a tub and narrow doors, the hotel is suitable even for people using a small wheelchair. There is a lift to the restaurant (even though it wasn't working for a couple of days). Read more

Genuine Hotels.com guest review

Well I would recommend only and only if you want access to the Gatwick airport otherwise its not worth trying.staff is actually rude....I am not too particular about things but yes the staff is rude...the restaurant people are so rude .....rude like hell

Genuine Expedia guest review

This hotel was very pleasant and a good Value. No real complaints.

Genuine Hotels.com guest review

I got more than what I paid for.

Genuine Hotels.com guest review

Suggest give info on Hotels.com about the times of buses from Gatwick to the hotel so people don't end up waiting for a long time standing in the open, very cold in my case. The buses interval times are quite long, up to an hour I believe. The internet connection in the lobby was unstable on the night I arrived, on and off, and the next morning it […] did not work at all. The receptionist did not know how to fix it. Read more

Genuine Hotels.com guest review

I booked this hotel with my flight together, i got there at 8 am and the me an receptionist told me she can not check me in till 2 pm, even though they had rooms. then at 2 pm after 7 hours of waiting they gave me a small size room that i didnt book, i was very upset and asked for the hotel manager that never showed up, after a long fight with the receptionist […] finally i got the room that i booked. room was cold no good heating system, there was an iron from 1972, that wouldnt even heat up. the hair dryer was 30 years old. room and sitting area were not clean. i called the room service to request an iron, he was very impolite and interrupted me 3 times before i say what i want. DO NOT GET THIS HOTEL. Read more

Genuine Expedia guest review

How this hotel got 3 out of 5 stars is beyond me. Our beds and bathroom were dirty, the ceiling was covered in dirt or cracked. It smells, the prices aren't good and the doors are all beat up like someone's trying to break out! The only thing going for it is the staff who are very nice, otherwise there is no reason to stay here just AVOID it!

Genuine Expedia guest review

The room felt stuffy, restroom smelled, to many doors and hallways. Glad they had a shuttle to airport.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Getting there was hard. They tell you they have a shuttle service from Gatwick airport, but they forget to mention it only runs every 90 minutes. The room was filthy. There were spider webs in the windows. Moldings were coming loose. There was actual rust along the sides of the bath tub. The sheets were dirty. On top of that, instead of a toll-free […] number, they have a premium charge number that costs more than normal phone calls, and when you finally reach them, they are borderline rude. In short, avoid this hotel at all costs. Read more

Genuine Expedia guest review

The first time i read about the hotel i really tought that my stay at it would be horrible. But to the suprise of me and my girlfriend it was excellent. I will be staying here in future visits and recommended to anyone in a budget.

Genuine Expedia guest review

Not as close to Gatwick as the name implies, but close enough. 15-20 minutes shuttle ride. Finding the shuttle at the airport is difficult. It is listed with all hotel shuttles but you must call to request the shuttle and the listing does not list a phone number to call. My room was tiny but clean and was all I was looking for - a place to sleep and […] get up to catch my flight. Read more

Genuine Hotels.com guest review

Good, clean hotel. The staff was helpful and cheerful. It's near Gatwick, with a 10 min bus ride to the airport via the shuttle. The shuttle is free coming out but they charge 5 pounds sterling to ride back out, which was surprising.

Genuine Expedia guest review

The only comment I would like to make is the convenience of getting to your room This hotel needs an elevator. Considering that most of the guests are senior citizens,going or coming back from Harwich for a cruise, it was difficult to carry our luggages up the stairs. The hotel is very good otherwise. I will consider looking for another hotel next trip […] with an elevator.Thank you. Read more

Genuine Expedia guest review

Although it has small beds but it is clean and has all essential amenities. We stayed there for three days. We figured out our shutle number and pickup point thru the airport information center. The shuttle from the airport to the hotel is free of charge, in exception of going from hotel to airport but the driver on that day did not take our money anyway. […] After all, it is very cheap price($$) for a hotel in London. Read more

Genuine Expedia guest review

Room was clean. I particularly enjoy the ability to pay a small fee to use the swimming pool. The quality of food for the buffet dinner was not great.

Genuine Expedia guest review

Room was tiny but it was cheap so fair enough. Computers were down for our whole stay, had to catch bus to find computer access. Not much to do surrounding hotel. Staff were a bit clueless, not helpful. Housekeeping wasn't aware we had booked another night the previous day and proceeded to try to kick us out of the room!

Genuine Expedia guest review

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Genuine Hotels.com guest review

Small but clean room. Worth the price. Very convenient location for those commuting to Gatiwck. Large parking lot but came on a very busy evening so it was difficult to find a spot. Breakfast very good the following morning. Did not use pool but were surprised there was a charge for hotel guests.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Europa Gatwick Hotel was very nice. Parking was at a premium, but it was free. The hotel is convenient to the motorway. The rooms were small, but very clean. There is an indoor pool and jacuzzi on site. We did not eat at the restaurant, but the prices looked reasonable.

Genuine Hotels.com guest review

It was a nice stay, big clean room and ensuite. Grounds are nice, so is the restaurant and bar. The room could use a fridge. Wifi is only available in the bar area. Pool/gym you had to pay extra for but it was a nice getaway. Free shuttle pickup from the airport but you need to pay for return to the airport. Cute family neighbourhood, close walk to […] playgound, community centre with restaurants and grocery store. Read more

Genuine Hotels.com guest review

The hotel building could do with a renovation, but the rooms were clean, comfortable and generally well-maintained. Parking was difficult (if you arrive late). The hotel is very close to the M23, but there are no shops or services of any kind in the immediate vicinity of the hotel. Food from the hotel bar was just OK, with very limited choice. We got […] a good room rate from Expedia relative to other local hotels, making this a good choice for us for a couple of nights near Gatwick Airport while on family business in the area. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is a budget hotel, on arrival it was noted this hotel was run down and needed some refurbishment. I dodn't mind that as the price was excellent. The room has wallpaper hanging off and the carpet was stained. Mold in bathroom. What was total unacceptable was the mattress, the springs were coming through the cloth and I wasn't able to sleep. I folded […] the quilt in half to smooth out the springs and slept in my clothes. What are they thinking of, main reason to stay in a hotel is for a bed. I have stayed in many other Brittania hotels and all are fine. On a positive note, I opted for the fixed price dinner and breakfast. Food was very good. Read more

Genuine Hotels.com guest review

Cosy....stayed in the lodge...!!!

Genuine Hotels.com guest review

Very very tired and dated hotel,leather sofas in bar are now suede Woken at 3am by guests in room above and kept awake by corridor doors banging We accept this is an airport hotel but I think where possible they should use 1 wing of the hotel for late arrivals 3 Coach parties were staying which made restaurant extremely busy Staff struggled to cope […] morning and evening I prefer a quieter cleaner hotel where I can relax Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I stayed here for a business trip for 2 nights. This is a reasonably priced hotel for what you get though I do not think that the food is up to average and charging for use of the pool when you are a resident is a bit galling.

Genuine Hotels.com guest review

Easy to get there and near motorway exit. Smoking room- great! Room a little tired but staff were excellent. However, the free parking is a nightmare as the hotel has numerous Park & Fly customers, meaning that at any time, the number of cars in the park is far in excess of the clients actually in the hotel. Very hard to find a parking space. Would […] visit again, but without the car.... Read more

Genuine Hotels.com guest review

Clean and tidy, and right by the M23 for access. Wouldn't choose to stay here for pleasure, but ideal as an overnight transit stop.

Genuine Hotels.com guest review

Very run down. Food very expensive and the breakfast was awful

Genuine Hotels.com guest review

The Lodge very very cold! Old windows that have gaps and let the air in despite the heater being on to the MAX. Service was rude by Joe at the desk! Making me give a deposit of £50 as I lived near the area (this does not apply to everyone just who they pick and choose). Stayed the night before was better service by one of the night managers and didnt […] get asked for a deposit! If you have kids or are not planning to spend that much time sleeping than this is cheap and a good option. Read more

Genuine Hotels.com guest review

Just was an overnight stay, before travelling the next day. So what we wanted clean, comfortable, and affordable.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great price and location - could do with a tidy up in the rooms but for the price it was perfect and about what I expected

Genuine Hotels.com guest review