"Not my best experience."
The location is not too bad, we booked last minute. The hotel needs upgrades: the draining system in the shower was bad, had to shower with water up to my ankles. The coffee maker is inside the bathroom. The AC did not cool the room and the outside wind filter through makin it very noisy. I did not get either of my rooms cleaned once out of the 2nights […] my family and i stayed there and was not given any type of compensation for it. The next morning even though i had my Do Not disturb sign on the door, the housekeeping lady knocked on my door waking me up at 8am to clean my room. Read moreGenuine Expedia guest review
Will never stay at this place again. I am surprised that corporate still allows it to keep the brand name. The room was dirty and in disrepair, not updating, disrepair. I could have stayed in a much nicer room for less than 1/3 the price of this room.Genuine Hotels.com guest review
Hotels.com gave us bad info. Wanted 2 rooms got conformation for 1 room. Asked for 1st floor no rooms on the 1st floor. Holiday Inn took care of us very good. Next time i'll go right to the hotel for info.Genuine Hotels.com guest review
All was nice, except for the customer service.Genuine Hotels.com guest review
"Comfortable & away from crowds of Reno"
Enjoyed stay. However, prior review indicated there was a shuttle to the Reno Air Races. Not true. Luckily, we had our car with us. Rooms clean & quiet. Personel friendly & helpful.Genuine Hotels.com guest review
Very quiet, clean room. Breakfast was included and very good! I will stay here again.Genuine Hotels.com guest review
"Rib cook off"
They have shuttles to and from the cook of 10-10.. Very worth it and very happyGenuine Hotels.com guest review
"I would stay here again..."
Hotel was clean, staff were very friendly and inviting and they provided a free shuttle to the Rib Cook-Off and back for free which was a huge bonus for us. On the downside, I had called ahead when my son was no longer coming with us and arranged for a king bed room (my hubby is 6'6). My husband checked in while I stayed out with my sister and he was […] a bit tipsy, so by the time I got there and noticed we were in a double queen room, it was too late. In addition, the pillows were like fluffy round balls and pretty uncomfortable. Ultimately, we slept in separate beds which sucked however, we travel frequently and I will say, compared to many other places we have stayed in, the room was very clean and quiet, and the beds themselves were comfortable. Please invest in better pillows (and softer toilet paper) :) Read moreGenuine Expedia guest review
"Nice Hotel, close to Nugget for The Rib Cook Off"
Only stayed one time but was very pleased with the room.Genuine Expedia guest review
Upon arriving we discovered we had reserved for the wrong day, actually we were one day late. Thanks to the staff and Expedia we were able to alter the dates of arrival and we were given a great room at no extra charge. We were in Sparks for the annual rib cook off and the hotel was on about a 15 minute walk from the venue. Plus the hotel provided a […] complimentary shuttle to and from the venue. Read moreGenuine Expedia guest review
Could not find an ice machine. The bar was extremely disappointing. As a bar manager, I could not believe that a bar would run out of whiskey?! Would not recommend nor stay at this hotel again. For the price of the room, it was all terribly disappointing.Genuine Expedia guest review
"I will be very surprised if you post this"
Front desk staff were not very friendly nor attentive to our needs. I was there for hot August nights with my custom car and a trailer. I asked if I could park my trailer in the back corner as there were numerous others parked around the massive parking lot. I was told no. I then asked why there were others? They said they did not no but they should […] not be parked there? My friend who was staying with me then noticed a sign on the corner of the check in desk that said "trailer parking in the dirt lot to the east side of the hotel?" So why was I not informed of this when I asked them at the front desk? Then I asked for a roll around bed and was told that they were out but would call me back later that evening which no one ever did. Also the bath tub drain was plugged and very very slow to drain. Over all rating is a 3 do to poor service from front desk, and a lack of concern for the customers needs. However the cleaning staff was excellent, on time, very tidy and friendly. They obviously deserve a raise as I am sure they are underpaid. Read moreGenuine Hotels.com guest review
Was there for Hot August Nights was a great place to stay on the strip is just to much. Had a great room on the corner could still view the cars driving by and the mountains. Very relaxing.Genuine Expedia guest review
"Easy I-80 access"
The hotel is definitely older. As evidenced by very few outlets in the rooms. The ones that were there were virtually non-accessible. The ones that were easy were in the bathroom. The on-site restaurant was also dated and limited. Not sure if I would stay again, but the value was reasonable.Genuine Hotels.com guest review
"Ok I guess"
Room and bed ok but only one worker at desk so no service at all and restaurant closed at 9 pmGenuine Hotels.com guest review
"Great hotel minutes from the airport."
Not much to see around this hotel, but it is great if you need to stay close to the airport. Restaurant was good, rooms clean, nice to use the exercise room.Genuine Expedia guest review
"Hotel was ok. Aniversary stay."
we paid in advance for a king size bed. When we arrived there was only a gueen size left. In a handicap room with no plug ins except one in the bathroom. I ask why he said there is no garintee when you purchase on line. He just laughed and said just sleep in different beds. My husband is 6'6" and dos'nt fit in a gueen bed. We paid moor for the king […] and had to settle for what ever. It was our 35th aniversary.Great aniversary!!!!!!!!!!!!!!!! Read moreGenuine Expedia guest review
The room doesn't have a fridge and a microwave as stated on their site. The pool is closed on a nice sunny day. Wi-fi is so slow. You have to ask housekeeping to refill your shampoo. Breakfast is so so- the bagel is hard and the lemon poppy seed pastry looks like it's been sitting there for days. It's in a tray that's covered with layers of plastic […] wrapper - but breakfast is free so it's like you don't have the right to complain. I've been to diff hotels and their free breakfast is way better then theirs. Read moreGenuine Hotels.com guest review
"Worst Stay In Nevava Ever"
We are smokers, we had a smoking room. It stunk! No fans, no ventilation, no opening windows. There was a Phi Gama Cappa party on the 1floor, we were on the 2nd, right over the party...it was terrible! I was there for a very emotional trip & our stay at this hotel was not comforting at all. The food & service in the restaurant was poor & very slow. […] I will never stay here again! Read moreGenuine Hotels.com guest review
I stay here every year for the Reno air races. The staff is friendly and helpful. They offer a shuttle to the races. It is very quiet here, but close to the freeway so access is really covenient. I will continue to stay here.Genuine Hotels.com guest review
"nice quite place to stay"
but, there is nothing around there, which is fine for a business stay. I always stay here to avoid downtown and the casinos. Very nice and easy to get to.Genuine Hotels.com guest review
"CONVENIENCES STORES AND RESTAURANTS"
Front Desk Staff very friendly and ready to help in anything we need. Transportation to Rib Festival was a plus for the entire family. Congratulations to Corey and his partner for that day.Genuine Hotels.com guest review
"short distance from rib cook-off"
The stay was okay, the only complaint that I would say would be the beds. The beds were really hard on our backs, it was like sleeping on a board or something along those lines. The rest of the hotel was nice, pool was taken care of as well as the hot tub and the exercise equipment. Overall the stay was good. Thanks!Genuine Hotels.com guest review
"Close to Rib Cook-Off"
Comfortable bed. Great shower head. Friendly breakfast service. Industrial location, but easy access on/ off freeway 80.Genuine Hotels.com guest review
Pillows horrible rooms not very clean. Was not a very restful night.Genuine Expedia guest review
The hotel was clean and quiet--which was a pleasant surprise since it is so close to a busy area. The man at the front desk was not helpful at check-in, but everything else was nice. The shuttle service to the airport was quick and the driver was great.Genuine Expedia guest review
"Sierra bar & grill = blah!!!"
Called for towels. Had to go to 1st floor and get them. No ice machine on our floor. Had to go to front desk who in turn had to go to bar & grill to get ice. Sierra bar & grill inside hotel was a very long wait for any type of service even though there were only five tables with customers. One waitress. I'm guessing one cook. Food took forever and we […] were very disappointed with the quality of cooking. Burnt burger patty. Rock hard pizza my daughter couldn't bite better yet chew. "kids eat free" only if you ask, even though it's printed on the menus. Otherwise, they'll bill you if you don't realize they charged you for it. My advice, go to Denny's next door to eat and don't expect much service. Hot August Nights made my weekend worth it!!! Read moreGenuine Hotels.com guest review
"Good for a short travel stay."
Basically it was the "noise factor" due to the location next to the freeway. Other than that is was acceptable.Genuine Expedia guest review
"Great, except . . ."
This gets marked down, even though it was very clean, the staff was great, the condition was great, but there was a lot of noise from somewhere at street level, a throbbing bass beat that was very loud and sleep disturbing. Also the neighborhood isn't the best.Genuine Expedia guest review
"Very clean hotel, helpful staff"
My wife and I chose this hotel after reading other reviews and were happy to find the place lived up to its reputation as being very clean having been recently remodeled, and the staff was extremely friendly - gave our dogs treats when we checked in, personally delivered a Mother's Day card to my wife's step-mom's room, and were just generally very […] helpful. It makes a difference when you're met with a genuine smile. I would highly recommend this Holiday Inn to anyone looking to stay in the Sparks area. Read moreGenuine Hotels.com guest review
"Close to ball fields"
Friendly staff and covenient location.Genuine Hotels.com guest review
"Fix the elevator!"
It's a pretty standard Holiday Inn experience, with one glaring issue: one elevator is not working and apparently hasn't for some time. Having only one working elevator is a real problem in a 9-story hotel. Not only that, there is also no inside access to the stairwell on the ground floor, so even climbing the stairs isn't an option. Be prepared to […] wait getting to and from to your room. Read moreGenuine Hotels.com guest review
Stayed here for one night while on business. Hotel staff could not have been more helpful. A round trip to and from my business meeting with a final shuttle to the airport which made my morning hassle free. Thanks for the top notch service.Genuine Expedia guest review
Response by Holiday Inn Reno-Sparks We are happy to hear that you enjoyed your stay with us and was able to use our shuttle service to meed your needs.Thank you for taking the time to give us your feedback. We appreciate your positive comments and strive to maintain the quality standards expected at a Holiday Inn.
04/15/15 dmcneill2015 Tracy, California
As a Gold Member, it was a nice hotel. They have made some upgrades to the facility. I felt very comfortable. The front desk was very accommodating and pleasant. I will recommend this location to friends and family.
"One night stay"
03/30/15 Kyle S
This was the only place in Reno that stated it had availability. After making reservations and arriving, the front desk manager stated they did not have any room available. Not because they were sold out, but because room service left for the day without cleaning all of the rooms. So they had to try and call multiple cleaning staff to come in and clean rooms. Eventually a room was cleaned. The hotel is very dated (80's) and a bit dingy. The room was quite ( except for the occasional train engine being started up). Yes it is next to a rail yard of some sort. Only slept and then left early in the morning so it served its purpose.
"Not Much To Offer Other Than A Clean Room"
03/27/15 Cusinario Kalispell, Montana
I had to be in the Reno Sparks area for business and stayed here only because it was provided. It is a nice, clean, older Holiday Inn. The staff was helpful and pleasant. If you are looking for a place just to get some rest, this place is ok. But if you want a little more your not going to find it here. First of all, there are only two elevators. One had an "out of service" sign on it and the other one no matter what floor you wanted to go to, it took you to the 9th floor first. Secondly the wifi didn't work. Third, the bar/restaurant is a joke. At 7:00 pm there wasn't a single person in there. Had to walk across the parking lot and eat at a Taco/Burrito joint. You can't get a morning cup of coffee anywhere in the hotel. The coffee pot in the room was for a "pod" brew but the coffee supplied was in a disc. So, I wouldn't have stayed knowing what I know now even though it was free.
"Cold shoulder in reno"
I checked in to a v ery plain hotel right near industrial property( fuel terminal and restaurants). I stay 300 nights a year at holiday inn properties so I have my own luggage cart of sorts. Checked in and later so went for dinner right away. I was accosted by waitress /bartender: are you staying here? Yes let me see your room key. I showed her and from then on was treated disdain fully until I tried to charge to room. Then I was interrogated again. Room # name she called front desk in front of me. The menu very limited. The rooms neat and plain. Parking good. Not really near fun stuff in reno 15 by taxi to get there. So if best value take it because nothing else will draw you.
02/07/15 Tinkwannabe Saint Louis, Missouri
I travel almost weekly and am pretty confident in a couple of brands so I chose this place to be close to work. Check in went beautifully, the lobby and common areas were nice. I got to my room and wanted to check out...while clean enough, it's almost as if there's too much space or something that's desolate feeling. No problem...order room svc. $40 later I have a sparsely filled chicken quesadilla on a cafeteria plate, plastic utensils and a styrofoam cup. Truly the most I've ever spent on a meal for room svc and the worst room svc dining experience. I know it's not the Ritz but Hilton Garden Inns nail it every time. Came back first night, dish still on table but bed made. Last night, not even bed made...the people at check in are warm and welcoming but it's not worth it once you ascend the elevator.
""Great front desk staff and support staff""
01/21/15 John B San Francisco, California, United States
During my first visit I was greeted by staff member Annette. I found her to be very knowledgeable and concerned about my stay at the hotel. I found this to be true not only of Annette but other staff as well. I have traveled around the world. I have visited a number of places more than once. There is nothing like returning to a hotel and it feel like the first time (great!). Everyone knows their job and does it well. Its nice to have that level of sophistication. It keeps me going back. Signed Mr. It would be nice to have access to a sauna and or hot tub in the winter months.
"Super Helpful Check In Staff"
01/21/15 LolaBean55 Sandy, Utah
We stayed here over night on our way back from California. The room itself was clean even though it shoed a bit of wear. Some of the toiletries were missing that we usually expect at this chain but it was not a big deal to not have them. The beds were comfortable but small for a queen. It was very quiet when we went to bed but it was late. The next morning we were awakened by the person in the room next door coughing and talking. The walls are super thin so we got lucky our neighbors were quiet the night before. It would have been an average stay but the girl at check in was amazing. So helpful! She went out of her way to help us find a place to eat late at night and made sure our room was away from other guests and on the back side of the building to reduce noise. It was an ok room with great service. The hotel is in kind of an industrial area and right next to the freeway so ask for a room on the back of the hotel. It really helped with noise. The wifi was pretty slow but for overnight it was not that big of a deal.
01/16/15 Mika S
My sister came to town for New Year's, and ended up staying at the Holiday Inn. We were going to go eat at Cantina's in Sparks like we normally do when she visits, but she was so tired when I came to pick her up, she suggested the restaurant in the hotel. The front desk informed her they had an 'All You Can Eat Taco Tuesday' every week. So we decided to try it. We were both surprised for a hotel to have this great price and quality of food! The tacos came out fast and were amazing, and service was great! Over all, the staff was great! The waitress and the front desk girl were always polite and friendly! When my sister left, she said she was only staying at the Holiday Inn when she visits again! I'll probably be in for dinner before she comes in!
"Great staff and restaurant"
01/03/15 Callie S Salt Lake City, Utah
I recently traveled with my family from Salt Lake City and stayed at Holiday Inn in Sparks. I was so impressed with the friendly staff, from the front desk clerks to the restaurant staff and everyone I encountered while there. They went above and beyond when I was unable to get my car started the following cold morning. They helped me jump start my battery that had died due to the cold saving me a lot of grief! The food in the restaurant was perfect as was the service. The hotel lobby is warm and inviting as well as the smiling, helpful desk clerks. Our room was very clean and warm. I would definitely recommend this hotel to anyone looking for a hotel outside of the casinos in Reno. Parking is easy and no smoky casino floor to go through to get to our room! We will surely return to this Holiday Inn!
"Lower Floor Folks - maybe avoid Holiday Inn Sparks-Reno"
12/28/14 GypsyTravelerCountry country
I tried to book directly with the hotel. Holiday Inn uses a remote office for booking. Clearly, they are not advised of the availability of lower floor rooms. We arrived and have been waiting for about 35 minutes for a room because when I asked for the lower floor room I had booked, I was told "No, the 5th floor is the lowest floor. 2nd is smoking and 3rd & 4th are unused." Another person at the desk advised the clerk to call housekeeping. They told her "focus on the available floors." Then the same person saw my face & asked her to call back - i.e. if a guest wants a lower floor there is usually a reason. (I have a good reason) Honestly, the 3rd floor room we are waiting for is too high - so why not, Holiday Inn, simply include in your listing "no lower floors available except for smokers. I can't evaluate anything else yet, except Sparks-Reno is not really my kind of area - heavy traffic, casinos. If I felt better, we'd drive up to the mountains now and stay there.
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