"Sierra bar & grill = blah!!!"
Called for towels. Had to go to 1st floor and get them. No ice machine on our floor. Had to go to front desk who in turn had to go to bar & grill to get ice. Sierra bar & grill inside hotel was a very long wait for any type of service even though there were only five tables with customers. One waitress. I'm guessing one cook. Food took forever and we […] were very disappointed with the quality of cooking. Burnt burger patty. Rock hard pizza my daughter couldn't bite better yet chew. "kids eat free" only if you ask, even though it's printed on the menus. Otherwise, they'll bill you if you don't realize they charged you for it. My advice, go to Denny's next door to eat and don't expect much service. Hot August Nights made my weekend worth it!!! Read moreGenuine Hotels.com guest review
"Good for a short travel stay."
Basically it was the "noise factor" due to the location next to the freeway. Other than that is was acceptable.Genuine Expedia guest review
"Great, except . . ."
This gets marked down, even though it was very clean, the staff was great, the condition was great, but there was a lot of noise from somewhere at street level, a throbbing bass beat that was very loud and sleep disturbing. Also the neighborhood isn't the best.Genuine Expedia guest review
"Very clean hotel, helpful staff"
My wife and I chose this hotel after reading other reviews and were happy to find the place lived up to its reputation as being very clean having been recently remodeled, and the staff was extremely friendly - gave our dogs treats when we checked in, personally delivered a Mother's Day card to my wife's step-mom's room, and were just generally very […] helpful. It makes a difference when you're met with a genuine smile. I would highly recommend this Holiday Inn to anyone looking to stay in the Sparks area. Read moreGenuine Hotels.com guest review
"Close to ball fields"
Friendly staff and covenient location.Genuine Hotels.com guest review
"Fix the elevator!"
It's a pretty standard Holiday Inn experience, with one glaring issue: one elevator is not working and apparently hasn't for some time. Having only one working elevator is a real problem in a 9-story hotel. Not only that, there is also no inside access to the stairwell on the ground floor, so even climbing the stairs isn't an option. Be prepared to […] wait getting to and from to your room. Read moreGenuine Hotels.com guest review
"The Staff was friendly and efficient"
First the negative, the elevators were malfunctioning most of the time I was there. I was with my 89 year old grandmother, who cannot climb or descend stairs. Breakfast was included with the price of the room through Expedia, yet I had to insist to the staff that I had paid for the breakfast to be included. I don't know if they are constantly lied to […] by previous guests, but it was a little strange to have to answer "yes, this was included in the expedia price" FOUR times. And the dining area was empty on Monday, and someone had to go to the back to find someone to help me. Once the staff was there though, they were EXCELLENT. The room was wonderful, the bed and the bedding was terrific, the room was spotless and attractive. Very comfortable. I was staying with my Grandmother, who is the cheapest and fussiest woman on the planet, and she didn't have a single complaint. Luckily, whenever I had my Grandmother with me, that's when the elevator was working. It was when I was by myself that I had to take the stairs. Last thing, the front desk employee named Chuck was awesome. My Grandmother can be obnoxious when she thinks she is being ripped off (which is anytime she has to pay for something) and he was kind, understanding, efficient and charmed the socks off her. Normally she offends anyone (pharmacists, doctors, dentists, restaurant waitstaff, family, perfect strangers) who has business dealings with her, but Chuck worked hard to get along with her. I appreciated his kindness. Read moreGenuine Expedia guest review
Stayed here for one night while on business. Hotel staff could not have been more helpful. A round trip to and from my business meeting with a final shuttle to the airport which made my morning hassle free. Thanks for the top notch service.Genuine Expedia guest review
"Hotel has unreached potential"
09/13/14 Caillou H Sacramento, California
We stayed at this hotel on the night of July 4, 2014 on our way to Montana. I made arrangements by phone before leaving California. That was the first frustrating experience. After making the reservation, the operator led me to believe she was switching me over to someone who could check if I had a rewards card with them. I actually got a salesman who would not get off the phone and I still needed to finish packing. I almost hung up on him. In fact, maybe I did. We arrived at the hotel hungry and tired since we had worked that day and left home late. Check-in was fine. The room was fine. My husband and daughter swam in the pool a bit. It was unheated, but fine. We all took a dip in the hot tub, which was large enough that our family and two others sat in the hot tub and still had enough room that we didn't feel uncomfortable with strangers. The trouble started when we went to the restaurant to order some dinner. The only person working was the bartender and they had her running food out to the pool. She said we could order food, but we couldn't eat it in the restaurant for some reason. After waiting an extraordinarily long time to place an order, we went to the hotel desk to get help. The manager came back and asked the bartender to place our order. She said she couldn't because she had to get back out to the pool. He seemed frustrated. We were irritated. After all, she could have written the order and it could have been cooking while she got to the pool. I sent my daughter upstairs to get PJs on while I waited and waited. Drinks never came, but people who showed up at the bar long after us got their drinks. When I complained that my daughter's milk still hadn't come, but everyone had their beers, she told me she is required to get the drinks out. I thought milk was a drink? The front desk manager took the price of the meal off our bill. We ate breakfast at the Denny's next door. The thing is, this hotel has so much potential as a really great place. Just make other dining arrangements.
09/13/14 dpd0843 Charlotte, North Carolina
Close to Reno Airport and convenient to I80. We did not want to stay in casino area. The hotel was competitive. Staff was attentive when we checked in. Room was clean and well appointed.Small issue with getting our room made up but they responded well when we called front desk. Would reccommend to others.
09/04/14 Mark M Redwood City, California
Decided to go to the rib cookoff last minute. Most hotels wanted 300+ a night. Booked on their website for 190 a night which included a buffet breakfast. Great value for what we got. If you like to be away from the crowds, this is it. Will stay again
09/02/14 WillA858 Sacramento, California
Booked this place on Hotwire. This property came up and I was very concerned due to the past reviews. Upon checking in, the lobby was nice; the front desk was friendly and smiling. I was telling my friends I was waiting for the other shoe to drop. First room we got had a defective sink (according to housekeeping). We get our new room within minutes. Believe me, I inspected that room and I could find nothing wrong with it. The room was clean. The bed was comfortable. My room was situated just above the pool area. It was quiet. The sound insulation from the outside is amazing. I walked across to my friends in their hotel room that faces the freeway. I heard nothing! I thought to myself...what is wrong with this hotel? We were here for the rib cook off, and they had a free shuttle (roundtrip) which was very convenient. If you happen to arrive back at the hotel late and a lot of events are going on (a concert, the rib cook off, Burning Man), parking gets scarce and you need to create your own parking space. Other than that, I'm a very happy customer. I'll be back.
""We'll be back 2015 ""
09/01/14 Joyce L Sacramento, California
I just want to say I was very please with my stay at this hotel. The bed slept good, no problems with the elevators as my other family members experience sleeping else where. The staff was very friendly and helpful the shuttle to and from the cook off was a blessing! Than you holiday Inn for making our stay worthwhile.
08/19/14 Colette B Buckeye, Arizona
We had this tripped planned for a good while. We went for Hot August Nights, 8/29-8/31/2014. The lobby of the Hotel is nice, front desk service not so friendly. It wasn't crowed when we arrived, we walked straight up to the front desk. However, the female that was working alone there had her head down and did not acknowledge us until she was finished doing whatever it was she was doing. A simple common courtesy of "be with you in a minute" would have made things a bit nicer. To top it off are room was not ready. Once we did get checked in hours later, our room smelled so bad and the carpet was so dirty. On Saturday night around 12 midnight, we returned to our room exhausted from a very fun and exciting day in Sparks and Reno. Our bed was made up nicely but when we pulled the sheets back they were dirty from the night before. I called the front desk and they offered to come up and change them. I told them no, they should have already been changed and that I was going to report this on Trip Advisor. About 45 minutes later, awaken out of our sleep, the hotel phone rang and it was the front desk offering to give us free tickets to breakfast at the hotel. We turned that down. We had already experienced tasteless food the morning there of. However, the waitress that worked that morning was very nice. Also, on Saturday morning I went to the gym to workout on 1 of the 2 treadmills...neither of them worked. Once again I went to the front desk and guess who was there??? Ms not so friendly. I told her that both of the treadmills needed lubing, which is what it said across the screen. She looked at me like I was crazy. This was my second time giving Holiday Inn a try this year. The other time was in Tucson, AZ. I should have learned my lesson then. Will I stay there again? NO! Would I recommend this hotel to friends and family? NO! Not even strangers.
"we love this place!"
08/06/14 Catherine S
we drive to CA from MT with 2 pups several times a year. 13 hrs into the drive, we LAND @ Holiday Inn Reno-Sparks, totally dead, exhausted. Being greeted by Brandi (PM) & Annette (AM), having breakfast under care of Hope in restaurant.....REALLY welcoming, clean, comfortable!
07/24/14 J K Casper, Wyoming
The plan was to drive/camp from the midwest to the North coast of CA, but after a LONG, hot day of driving we were ready to have showers, a pool and someone else to cook and clean-up. The pool was murky, in a scary way, the hotel restaurant was served by the bartender, the food took forever to arrive, the check/receipts could not be printed because the machine was broken. The room I had was OK, but smelled mildly of cigarettes, either a converted smoking room from back in the day, or someone was smoking outside of the air-intake vent. The main desk staff were polite, but the bartender was impressive. She covered both the bar and the restaurant solo, with food being served both places. She also had to write out all tabs and receipts by hand because the printer was not working. By the time the food started to come out from the kitchen we could have set up camp; by the time the last plate was served, we could have had a dinner cooked over a camp stove. It really was THAT slow. We decided to look for breakfast on the road rather than repeat the dining experience.
"Convenient, good service"
07/23/14 Napajohnb Napa, California
Not a bad hotel for a business traveller. It is convenient to I-80 and restaurants and a short drive into town. The Hotel is older but clean and rooms have a small refrigerator and microwave. The staff are extremely friendly and helpful. The internet is a bit slow and could use an upgrade, I think, but that was the only problem I encountered.
"Hotel not bad, but there are staff issues"
07/16/14 DeeDee134 Eatonton, Georgia
On the positive side, the hotel is in a convenient location, easily accessible to attractions, shopping, restaurants, the airport, and downtown. My room was updated, large, clean, and the bed was comfortable. The bathrooms were large with long vanities, and the room included a round table and a desk. A mini refrigerator was included, and I was asked if I needed a microwave. The hotel is older, but has been updated. The fitness center is available 24 hrs a day, parking was sufficient, and there is a restaurant on site. The front desk clerks, the 1st tech I encountered, and the waitress were very pleasant and helpful. Unfortunately, I only caught the names of one front desk clerk, Cayley (sp?), and the waitress, Hope. I did accept the offer of a microwave, which was promptly delivered by a very nice tech. On the negative side, unfortunately, my phone message lights were on and neither the desk clerk nor the tech was able to disconnect it. I told them it was not a big deal since I had my cell phone, so we unplugged it. The next morning, I left for the office and left a note for the housekeeper to have maintenance check out the toilet, which wasn't flushing properly. Upon my return that evening, my door was ajar! I called the front desk before entering my room, and then peeked in to see if someone was there. I requested maintenance to come up to be sure the room/door was secure as the latch and lock we're not working properly. I was very upset that my room/belongings were accessible to anyone, and probably all day!! The desk clerk was understanding and apologetic. When someone knocked on the door, I assumed it was maintenance, but when looking through the peep hole, it looked like one of the many construction worker guests staying in the hotel. The man was not in uniform, his shirt was wet, and he had drinks/snacks in his hand. When I asked who he was, he said maintenance. I was afraid a construction worker had overheard my conversation in the hall since he didn't look like an employee. I asked him where his ID was and why he wasn't in uniform and he said he was new, so I called the front desk, and he took off down the stairwell. Very concerning! The desk clerk asked if he had on a green Polo shirt, and he did not, further concerning me, so I requested a manager or another employee to come up with maintenance. After 45 min and two calls, a Manager, Trevor, came up with the guy that came to the door earlier, this time he was wearing the green shirt. The manager was very nonchalant, never apologized, or addressed my security concerns. He acknowledged that the door had to be closed hard and said it would be taken care of the next day! I felt like he thought I was over reacting and interrupting him! I secured the door from the inside and stayed in the rest of the evening. The next morning, my toilet overflowed as I was on my way out for the day. It was flooding the bathroom, so I immediately called the front desk, but had to leave. When I returned that evening, the lock had been adjusted and the toilet worked better. In addition to all that, the restaurant also had staff issues. The first morning, when I went down for breakfast, there were no employees around. Since there were other guests in the restaurant, I waited. After about 5 minutes a stressed waitress (Hope) came rushing out of the kitchen. She acknowledged my presence, but was very busy and didn't get to ask for my drink order for a while. She was alone, and literally RUNNING from guest to guest, to the kitchen, to the register, etc. The whole while, very pleasant to everyone. When she finally got to me, I asked why she was alone, and she said the other waitress quit that morning. In addition, her computer wasn't working and she couldn't get anyone to help her. I had time and was patient seeing she was doing everything she good to keep everyone happy and she was pleasant. It took an hour to get oatmeal with fruit and toast. I had requested a side of berries for the fruit, and she told me the cook didn't have blueberries, so gave he me extra strawberries. Come to find out, it was a cup of melon, with one large sliced strawberry and 6 blueberries on top hiding the melon! I let the front desk know what Hope was going through, that she needed help and that she should be recognized for her efforts and pleasant attitude through a very stressful situation. The next morning, the situation was the same, and there were more guests! However, she remembered what I drank the previous morning and what room I was in! I ordered a spinach and cheese omelet, and received only a cheese omelet, but didn't have the time, or the heart, to send it back, so I ate it. Again, I was there an hour. I did note that, what looked like a manager, cleared some tables for her. The 3rd morning, her computer was fixed, but she was still alone. She said it was a little less stressful because she came in extra early to get everything setup so she didn't have to worry about that in addition to serving, and that she was concerned about her guests eating and getting to work on time! She was so pleasant and positive! I hope she was paid for the extra time she put in, and she deserves a bonus/raise and some verbal appreciation! She could have walked out, like the other waitress under pressure, but didn't. What would the hotel have done then? Good thing room service isn't provided! There should be cross training to be sure guests/employees do not suffer when the hotel is short staffed. New employees, especially maintenance, should be provided with ID immediately, and there should be extra uniform shirts until the employee is fitted with their own. If not, he should be accompanied by another employee until then. The employees make the hotel and it doesn't matter how nice the hotel if the staff is insufficient (in numbers, training, performance, attitude, etc.) I don't go to Reno often, but I think the next time I will try another hotel. Oh, I was never offered any compensation for my inconveniences and concerns...and I'm a platinum member since 1990, which I rarely through around.
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