"Met our needs"
No refrigerator and it took several calls to get an extra ice bucket. Not a single available electrical outlet in the room. That was a bit odd having to unplug the clock radio and/or lamp in order to plug in my laptop or cell phone charger. Otherwise the hotel was clean and met our needs.Genuine Hotels.com guest review
"Really nice hotel, 4 miles from airport. GREAT PRICE for the quality."
I stayed here for one night when I flew in for a funeral and flew out the next morning. I got a very cheap rate through expedia so was not expecting much. this hotel is new, well kept and has excellent service. The lobby is modern and clean. There is a computer to print boarding passes, etc. Rooms are very nice with nice beds and lots of pillows. nice […] desk office chair an upholstered chair. Includes free breakfast. Got a free bottle of water when I checked in. Front desk staff was extremely friendly and was willing to go out of his way to help me. ( I did not need much, but the group of 4 in front of me had lots of questions and he really went above and beyond to help them). The hotel also has a new and nice workout facility. Very nice surprise and I will come back if ever in Reno again! Hotel was in an "industrial" type area. I felt safe and it was quiet. But its not the kind of place from which you would walk to other sites, attractions. Read moreGenuine Expedia guest review
08/19/14 Colette B Buckeye, Arizona
We had this tripped planned for a good while. We went for Hot August Nights, 8/29-8/31/2014. The lobby of the Hotel is nice, front desk service not so friendly. It wasn't crowed when we arrived, we walked straight up to the front desk. However, the female that was working alone there had her head down and did not acknowledge us until she was finished doing whatever it was she was doing. A simple common courtesy of "be with you in a minute" would have made things a bit nicer. To top it off are room was not ready. Once we did get checked in hours later, our room smelled so bad and the carpet was so dirty. On Saturday night around 12 midnight, we returned to our room exhausted from a very fun and exciting day in Sparks and Reno. Our bed was made up nicely but when we pulled the sheets back they were dirty from the night before. I called the front desk and they offered to come up and change them. I told them no, they should have already been changed and that I was going to report this on Trip Advisor. About 45 minutes later, awaken out of our sleep, the hotel phone rang and it was the front desk offering to give us free tickets to breakfast at the hotel. We turned that down. We had already experienced tasteless food the morning there of. However, the waitress that worked that morning was very nice. Also, on Saturday morning I went to the gym to workout on 1 of the 2 treadmills...neither of them worked. Once again I went to the front desk and guess who was there??? Ms not so friendly. I told her that both of the treadmills needed lubing, which is what it said across the screen. She looked at me like I was crazy. This was my second time giving Holiday Inn a try this year. The other time was in Tucson, AZ. I should have learned my lesson then. Will I stay there again? NO! Would I recommend this hotel to friends and family? NO! Not even strangers.
"we love this place!"
08/06/14 Catherine S
we drive to CA from MT with 2 pups several times a year. 13 hrs into the drive, we LAND @ Holiday Inn Reno-Sparks, totally dead, exhausted. Being greeted by Brandi (PM) & Annette (AM), having breakfast under care of Hope in restaurant.....REALLY welcoming, clean, comfortable!
07/24/14 J K Casper, Wyoming
The plan was to drive/camp from the midwest to the North coast of CA, but after a LONG, hot day of driving we were ready to have showers, a pool and someone else to cook and clean-up. The pool was murky, in a scary way, the hotel restaurant was served by the bartender, the food took forever to arrive, the check/receipts could not be printed because the machine was broken. The room I had was OK, but smelled mildly of cigarettes, either a converted smoking room from back in the day, or someone was smoking outside of the air-intake vent. The main desk staff were polite, but the bartender was impressive. She covered both the bar and the restaurant solo, with food being served both places. She also had to write out all tabs and receipts by hand because the printer was not working. By the time the food started to come out from the kitchen we could have set up camp; by the time the last plate was served, we could have had a dinner cooked over a camp stove. It really was THAT slow. We decided to look for breakfast on the road rather than repeat the dining experience.
"Convenient, good service"
07/23/14 Napajohnb Napa, California
Not a bad hotel for a business traveller. It is convenient to I-80 and restaurants and a short drive into town. The Hotel is older but clean and rooms have a small refrigerator and microwave. The staff are extremely friendly and helpful. The internet is a bit slow and could use an upgrade, I think, but that was the only problem I encountered.
"Hotel not bad, but there are staff issues"
07/16/14 DeeDee134 Eatonton, Georgia
On the positive side, the hotel is in a convenient location, easily accessible to attractions, shopping, restaurants, the airport, and downtown. My room was updated, large, clean, and the bed was comfortable. The bathrooms were large with long vanities, and the room included a round table and a desk. A mini refrigerator was included, and I was asked if I needed a microwave. The hotel is older, but has been updated. The fitness center is available 24 hrs a day, parking was sufficient, and there is a restaurant on site. The front desk clerks, the 1st tech I encountered, and the waitress were very pleasant and helpful. Unfortunately, I only caught the names of one front desk clerk, Cayley (sp?), and the waitress, Hope. I did accept the offer of a microwave, which was promptly delivered by a very nice tech. On the negative side, unfortunately, my phone message lights were on and neither the desk clerk nor the tech was able to disconnect it. I told them it was not a big deal since I had my cell phone, so we unplugged it. The next morning, I left for the office and left a note for the housekeeper to have maintenance check out the toilet, which wasn't flushing properly. Upon my return that evening, my door was ajar! I called the front desk before entering my room, and then peeked in to see if someone was there. I requested maintenance to come up to be sure the room/door was secure as the latch and lock we're not working properly. I was very upset that my room/belongings were accessible to anyone, and probably all day!! The desk clerk was understanding and apologetic. When someone knocked on the door, I assumed it was maintenance, but when looking through the peep hole, it looked like one of the many construction worker guests staying in the hotel. The man was not in uniform, his shirt was wet, and he had drinks/snacks in his hand. When I asked who he was, he said maintenance. I was afraid a construction worker had overheard my conversation in the hall since he didn't look like an employee. I asked him where his ID was and why he wasn't in uniform and he said he was new, so I called the front desk, and he took off down the stairwell. Very concerning! The desk clerk asked if he had on a green Polo shirt, and he did not, further concerning me, so I requested a manager or another employee to come up with maintenance. After 45 min and two calls, a Manager, Trevor, came up with the guy that came to the door earlier, this time he was wearing the green shirt. The manager was very nonchalant, never apologized, or addressed my security concerns. He acknowledged that the door had to be closed hard and said it would be taken care of the next day! I felt like he thought I was over reacting and interrupting him! I secured the door from the inside and stayed in the rest of the evening. The next morning, my toilet overflowed as I was on my way out for the day. It was flooding the bathroom, so I immediately called the front desk, but had to leave. When I returned that evening, the lock had been adjusted and the toilet worked better. In addition to all that, the restaurant also had staff issues. The first morning, when I went down for breakfast, there were no employees around. Since there were other guests in the restaurant, I waited. After about 5 minutes a stressed waitress (Hope) came rushing out of the kitchen. She acknowledged my presence, but was very busy and didn't get to ask for my drink order for a while. She was alone, and literally RUNNING from guest to guest, to the kitchen, to the register, etc. The whole while, very pleasant to everyone. When she finally got to me, I asked why she was alone, and she said the other waitress quit that morning. In addition, her computer wasn't working and she couldn't get anyone to help her. I had time and was patient seeing she was doing everything she good to keep everyone happy and she was pleasant. It took an hour to get oatmeal with fruit and toast. I had requested a side of berries for the fruit, and she told me the cook didn't have blueberries, so gave he me extra strawberries. Come to find out, it was a cup of melon, with one large sliced strawberry and 6 blueberries on top hiding the melon! I let the front desk know what Hope was going through, that she needed help and that she should be recognized for her efforts and pleasant attitude through a very stressful situation. The next morning, the situation was the same, and there were more guests! However, she remembered what I drank the previous morning and what room I was in! I ordered a spinach and cheese omelet, and received only a cheese omelet, but didn't have the time, or the heart, to send it back, so I ate it. Again, I was there an hour. I did note that, what looked like a manager, cleared some tables for her. The 3rd morning, her computer was fixed, but she was still alone. She said it was a little less stressful because she came in extra early to get everything setup so she didn't have to worry about that in addition to serving, and that she was concerned about her guests eating and getting to work on time! She was so pleasant and positive! I hope she was paid for the extra time she put in, and she deserves a bonus/raise and some verbal appreciation! She could have walked out, like the other waitress under pressure, but didn't. What would the hotel have done then? Good thing room service isn't provided! There should be cross training to be sure guests/employees do not suffer when the hotel is short staffed. New employees, especially maintenance, should be provided with ID immediately, and there should be extra uniform shirts until the employee is fitted with their own. If not, he should be accompanied by another employee until then. The employees make the hotel and it doesn't matter how nice the hotel if the staff is insufficient (in numbers, training, performance, attitude, etc.) I don't go to Reno often, but I think the next time I will try another hotel. Oh, I was never offered any compensation for my inconveniences and concerns...and I'm a platinum member since 1990, which I rarely through around.
07/10/14 wareking Madison, Wisconsin
This hotel was substandard in every area. The rooms were old, dirty and there were no wall outlets to plug anything into. Even the lamps had no plugs. There was no desk or area to work. That's just the beginning... I stayed here because of the restaurant on site. I even paid for the breakfast to be in my rate. Big mistake! I ate there one day, took one hour as there was only one person working the whole room. When you walk in and she says it will be ten minutes before she can even take your order you know you are in trouble. I am a loyal Holiday Inn customer but this was not even close to Holiday Inn standards. I feel as though I was taken advantage of.
"Opt out, bad internet!!!!!!!"
07/06/14 TheGreenGreek Chico, California
I stayed there heading west to California after 10 hours trip in the dessert. Tired and worn out I was looking forward to stay at this HI because I know all the HI what the offer and what to expect. The front desk had only one person servicing the que of people waiting to check in. Only one elevator was working and tons if children going up and down for a ride. When I finally came to my room btw no directional signs once you exit the elevator. The room is old, some motel 6 has better rooms than that. In the room the alarm click was not set. The microwave was not working. Only soap and shampoo were the only amenities in the bathroom. No note pad or pen either. Their internet sucks!!!!!! First of all they don't offer wired internet, only WiFi. It was impossible to connect so I tryed to call the FD but no one answer. Then I called their tech support vendor and they told me the issue is on the hotel's equipment, he was going to call them directly to reboot. It took two calls to try to reboot it. The second time I called myself the FD but I was yelled because I called their vendor.???? Amazing customer service Never used the pool or spa but from my window they look terrible.
07/05/14 Jonathan_Mox San Jose
Room is old and ugly. View was bad. There was only one person waiting all the guests in the restaurant during breakfast on a Saturday morning. It took 30 minutes to get our drinks and 45 minutes to get food. Over priced for what your get overall.
"Family vacation disappointment!!"
07/02/14 Wendy S
This place was such a disappointment for the price they charge. Our bathroom ceiling dripped dirty water all over us after showering, the drain wouldn't stay open so we held it open with a razor in order to keep it from overflowing. The view is terrible. The pool is freezing. We couldn't find ice, just empty holes where I'm guessing the ice makers may have been at one time. The dead bees and leaves floating in the jacuzzi and all around it were gross. The elevator takes you to the ninth floor every time you try to go to your room. Nothing about staying here was worth 172$ and for that price there is no continental breakfast. Thankfully our room was clean and the shower was clean. I would never stay here again, not with all that the area has to offer with places to stay. A week and a half later we came back through town on a Friday night and stayed at the Atlantis for less and it was beautiful and our family was so happy to have a nice place to stay after a long trip.
06/12/14 chat2travel Sacramento, California
While tagging along with my husband who was in Sparks for a business trip we got into town too early with my dog but the front office personnel managed to accommodate us with no problems and even gave us a really nice room. The place is clean and quiet. The restaurant downstairs is all we need for breakfast and a few drinks before bed at night. The location is very close to a lot of places to dine, shop or gamble without being in the middle of the hustle and bustle when you want your piece and quiet. Very straight forward place to stay. Loved it!
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