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  • Now Sapphire Riviera Cancun All Inclusive
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All hotels in Puerto Morelos, Mexico
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1 room,  2 adults 
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Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos

20.87947, -86.86684
4 stars
SM 11, MZ 9, Lote 10, Puerto Morelos, 77580 Mexico ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $176
Price Match Guarantee
4.3 189 5

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    Now Sapphire Riviera Cancun All Inclusive
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    1 room,  2 adults 
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    Landmarks near Now Sapphire Riviera Cancun All Inclusive

    • Puerto Morelos Hotels - Riviera Maya 1700 yards
    • Crococun Zoo Hotels - Puerto Morelos 1.3 miles
    • Ojo de Agua Beach Hotels - Puerto Morelos 2.0 miles
    • Puerto Morelos Town Square Hotels - Puerto Morelos 2.3 miles
    • Arrecife de Puerto Morelos National Park Hotels - Puerto Morelos 3.2 miles
    • All landmarks in Puerto Morelos

    Nearest hotels to Now Sapphire Riviera Cancun All Inclusive

    • Ocean Coral All Inclusive
      3.5 stars
      200 yards from Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    • Dreams Riviera Cancun Resort & Spa All Inclusive
      4.0 stars
      790 yards from Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    • Ceiba Del Mar Beach & Spa Resort
      4.0 stars
      1.2 miles from Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    • Desire Pearl Resort & Spa All Inclusive
      4.0 stars
      1.2 miles from Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    • Secrets Silversands Riviera Cancun All Inclusive
      4.5 stars
      1.2 miles from Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos

    Top Hotels in Puerto Morelos

    • The Westin Resort & Spa Cancun
      4.0 stars
      3.8 from 91 guest ratings
    • Beachscape Kin ha Villas & Suites
      3.0 stars
      4.1 from 96 guest ratings
    • Fiesta Americana Grand Coral Beach Cancun Resort & Spa
      5.0 stars
      4.6 from 153 guest ratings
    • Fiesta Americana Villas Cancun
      3.5 stars
      4.4 from 29 guest ratings
    • Great Parnassus Resort and Spa All Inclusive
      3.5 stars
      3.9 from 62 guest ratings

    Nearby 4 Star hotels Puerto Morelos

    • Desire Resort & Spa Couples Only All Inclusive
      4.0 stars
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    • Now Jade Riviera Cancun Resort & Spa All Inclusive
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    Nearby Romantic Hotels Puerto Morelos

    • Zoetry Paraiso de la Bonita Riviera Maya All Inclusive
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    • Iberostar Grand Hotel Paraiso All Inclusive
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    Nearby Beach hotel Puerto Morelos

    • Azul Sensatori Hotel By Karisma All Inclusive
      4.5 stars
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      3.0 stars
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    Nearby Spa hotels, Puerto Morelos

    • Catalonia Privileged Maroma - All Inclusive
      3.5 stars
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    • GR Caribe By Solaris Deluxe All Inclusive Resort
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    Nearby All inclusive hotels in Puerto Morelos

    • Iberostar Paraiso Beach All Inclusive
      3.5 stars
      4.5 from 15 guest ratings
    • Iberostar Paraiso Lindo All Inclusive
      4.0 stars
      4.1 from 14 guest ratings
    • Iberostar Paraiso Maya All Inclusive
      4.0 stars
      4.6 from 19 guest ratings
    • Secrets Maroma Beach Riviera Cancun All Inclusive
      4.5 stars
      4.5 from 26 guest ratings
    • Bellevue Beach Paradise All Inclusive
      3.0 stars
      3.7 from 58 guest ratings
    • See all All inclusive hotels in Puerto Morelos
    • Home Away From Home - Cancun
      3.0 stars
      5.0 from 6 guest ratings
    • El Dorado Maroma By Karisma All Inclusive
      4.5 stars
      5.0 from 2 guest ratings
    • Cancun Bay Resort
      2.5 stars
      5.0 from 1 guest ratings
    • Hotel Basico
      3.0 stars
      5.0 from 1 guest ratings
    • KaiKaana
      3.0 stars
      5.0 from 1 guest ratings
    • ME Cancun - Complete ME All Inclusive
      4.0 stars
      4.2 from 80 guest ratings
      Reviewed by a Hotels.com guest on Feb 27, 2013

      This guest did not leave a comment.

    • One Playa Del Carmen
      2.5 stars
      4.4 from 86 guest ratings
      Reviewed by a Hotels.com guest on Feb 27, 2013

      This guest did not leave a comment.

    • Courtyard By Marriott Cancun
      3.0 stars
      4.3 from 136 guest ratings
      "great for an airport hotel" Reviewed by a Hotels.com guest on Feb 26, 2013

      This is a very nice airport hotel. Convenient, friendly helpful staff, comfortable rooms, lovely grounds and pool. With 2 small kids, it made our travel day so much easier to have spent the night before at the airport. We usually try not to support Marriott ... but this is the only hotel we'd consider within a few minutes of the Cancun airport.

    • Grand Oasis Palm All Inclusive
      3.5 stars
      3.7 from 42 guest ratings
      "" Reviewed by a Hotels.com guest on Feb 26, 2013

      The hotel overall was great. I had adjoining rooms and the one with the king bed was fine. I can see how some one may complain about the one with the double beds since there is no room in between the two. It wasn't an issue for me. I didnt spend that much time in the room. Food was good. A little bland but nothing a little salt can't fix. I had to ask for towels but when I did they were prompt about it and no questions asked. The stay was enjoyable and relaxing. Be open minded and flexible and you won't be disappointed.

    • Sandos Playacar Beach Resort & Spa All Inclusive
      3.5 stars
      4.3 from 69 guest ratings
      "Good Hotel, but not as good as expected" Reviewed by a Hotels.com guest on Feb 26, 2013

      Limited entertainment, incompetent reception staff, some waiting and hospitality staff not very friendly, some rooms are smaller for the same price, hotel is too spread out and many rooms are very far from the ocean

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    Overview of Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos

    Location.
    Resort Riviera Cancun is tucked amid a white-sand beach and a mangrove jungle in Puerto Morelos, 32 kilometers from Cancun, Mexico. Cozumel is located 21 kilometers from this property.

    Hotel Features.
    From the Caribbean Market Place to the Tequila Grill, guests can experience a variety of international and innovative regional seafood dishes. L'Hermitage offers elegant ambience and French cuisine, while Sumire specializes in traditional Japanese fare. A full-service business center, flexible conference space (surcharge), and high-speed Internet access cater to corporate needs. This Mayan-inspired resort offers two pools surrounded by thatched palapas. The main freeform pool area is distinguished by a round wedding chapel that spans the pool's width. Nearby, a "quiet pool" provides tranquil sunning opportunities. A children's pool is on site and is adjacent to a children's club activity center. Set within a secluded corner of the resort, a European-style spa focuses on massage, body and facial treatments, and hair/nail care, and a Turkish bath is offered (all for a surcharge).

    Guestrooms.
    Resort Riviera Cancun features 496 guest suites that are housed in 13 three-story bungalows with private, furnished terraces or balconies and garden, pool, or ocean views. Each suite offers a separate sitting area with sofa or easy chairs. Marble bathrooms include tub/shower combinations, bidets and scales.

    Image of Now Sapphire Riviera Cancun All Inclusive, Puerto Morelos
    4.3 out of 5 Excellent (189 reviews)
    (Neighborhood average 4.3)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    My husband and I stayed in a preferred room at the Now Sapphire for 10 nights in Feb. and wished we had booked a longer trip. The resort was beautiful,... the food was good, and the people were friendly. We had dinner in all the restaurants except the Cibu although breakfast there was god. Our favorite was the Lemongrass both the regular menu and Hibatchi. If you buy a bottle of wine, you can sit at an outside table at the Lemongrass or Paramour. The water landscaping around these restaurants as well as the main resort area is beautiful. . Puerto Morelos is a little remote but with plenty of entertainment if that's what you like. We had an oceanfront room on the first floor with two double beds. We had asked for a king room but none were available for a couple days so the two double beds were put together and that worked out well. We elected to stay where we were since we loved the room location. We enjoyed the bali beds at the adults only pool. Much more comfortable than ones we've tried in the past. We usually like to spend more time at the beach but we had a few windy days and it was a little chilly so we moved to the pool which was more protected from the wind. I would only suggest a couple improvements. Air conditioning in the gym; It was very hot although I was content with the equipment. The other thing that would have been nice is the availability of food at the beach and pool areas so you don't have to go into a restaurant. Reviewed by a Hotels.com guest on Feb 26, 2013

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $176
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Deal of the Day

    Preferred Club St Tropical View Two Dbl

    Dlx Jr Suite Ocean Front King Bed

    Dlx Jr Suite Tropical View King Bed

    Dlx Jr Suite Ocean Front Two Dbl Bd

    Dlx Jr Suite Tropical View Two Dbl Bd

    Preferred Club St Ocean Front King Bed

    Preferred Club St Ocean Front Two Dbl Bd

    Preferred Club St Tropical View King Bed

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Minimum check-in age is: 18
    • Check-in time starts at: 3 PM
    • MasterCard
    • Visa

    • A resort fee is included in the total price displayed.

    Amenities

    • General
    • Garden
    • Gift shops or newsstand
    • Marina on site
    • Number of buildings/towers - 13
    • Poolside bar
    • Pool table
    • Shopping on site
    • Suitable for children
    • Swimming pool - children's
    • Swim-up bar
    • See more facilities
      • Ballroom(s)
      • Bar/lounge
      • Billiards
      • Dial-up Internet access - surcharge
      • Meeting facilities size (feet) - 89287
      • Meeting facilities size (meters) - 8295
      • Number of floors - 3
      • Number of meeting/conference rooms - 5
      • Number of outdoor pools - 4
      • Number of restaurants - 6
      • On-site medical assistance available
      • Tennis on site
      • Total number of rooms - 496
      • Tours/ticket assistance
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Cribs/infant beds available
    • Electronic/magnetic keys
    • Hair dryer
    • In-room childcare (surcharge)
    • In-room safe
    • Trouser press
    • Welcome amenities
    • Window opens
    • See more room details
      • Air conditioning
      • Balcony
      • Cable TV service
      • Climate control
      • Coffee/tea maker
      • Complimentary bottled water
      • Minibar
      • Private bathroom
      • Separate sitting area
      • Sewing kit
      • Shower/tub combination
      • Wake-up calls
    • Services
    • Children's club
    • Free parking
    • Massage - spa treatment room(s)
    • Multilingual staff
    • Nightclub
    • Porter/bellhop
    • Security guard
    • Supervised childcare/activities
    • Valet parking
    • Wedding services
    • View more services
      • Babysitting or childcare
      • Beauty services
      • Concierge desk
      • Currency exchange
      • Fitness facilities
      • Full-service health spa
    • Business & Event
    • 24-hour front desk
    • Banquet facilities
    • Business center
    • Dry cleaning/laundry service
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Room service (24 hours)
    • Accessibility Features**
    • Accessible bathroom
    • Accessible path of travel
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Market Cafe - Buffet restaurant specializing in international cuisine served in a casual atmosphere with exciting decor. Open for breakfast, lunch, and dinner. Dress code: casual. (There is an extra charge for private dinners. Advance reservations are required.)
    Fresco - Mexican journey to delectable delights. Open for dinner. Dress code: casual elegance.
    Cibu - Offers the rich flavors of the Mediterranean. Open for dinner. Dress code: casual elegance.
    Paramour - An elegant, romantic atmosphere offering French fare. Open for dinner. Adults only. Dress code: casual elegance.
    Lemongrass - The best in Asian cuisine, including Teppanyaki tables and a Sushi Bar. Open for dinner. Dress code: casual elegance.

    Bluewater Grill - Offers seafood and fish specialties. Open for lunch and dinner. Dress code: casual elegance.

    Moments - Located in the lobby, serving premium brand liquor and international wines from mid-morning.

    Splash - Serves premium brand liquor and international wines by the pool from late morning through the afternoon.

    Eclipse - Disco opens later in the evening with DJ and dancing.

    Recreation

    The resort provides plenty of recreational opportunities including kayaking and windsurfing. Tennis buffs can use two courts. A fitness center provides cardio equipment and a weight center. An on-site dive shop can set up scuba diving courses, certification, and trips (surcharges for scuba diving).

    Golf enthusiasts can arrange tee times at Playa del Carmen Golf Course, 33 km (20.5 mi) away. Excursions to Mayan cultural sites such as Chichén Itzá, Tulum and Cobá; nature theme parks, such as Xcaret or Xel-ha; day trips to Cozumel; and sports such as deep-sea fishing and horseback riding can be arranged at the resort's tour desk (surcharges apply for all off-site activities and excursions).

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Aerobics on site
    • Basketball on site
    • Boating nearby
    • Fishing nearby
    • Golfing nearby
    • Kayaking on site
    • Parasailing nearby
    • Personal motorized watercraft on site
    • Sailing on site
    • Scuba diving on site
    • Snorkeling on site
    • Swimming on site
    • Volleyball on site
    • Water skiing nearby
    • Windsurfing on site

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Puerto Morelos, Mexico
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    Now Sapphire Riviera Cancun All Inclusive Puerto Morelos

    A short guide to Puerto Morelos

    Only 18 km (11 mi) south of Cancun International Airport, the sleepy village of Puerto Morelos offers calm contrast to Cancun, and to lively Playa del Carmen, 32 km (20 mi) to the south. Historically a fishing village, tourism is a relatively recent industry here. A large reef, about 500 meters from the beach, has been declared a national park, and snorkeling, diving, and kayaking are popular.

    see all hotels in Puerto Morelos

    Nearby Activities & Points of Interest

    1.0 - 3.0 mi

    • Crococun Zoo - 1.3 miles
    • Puerto Morelos - 2.1 miles
    • Puerto Morelos Town Square - 2.3 miles
    • Petempich Bay - 2.6 miles

    3.0+ mi

    • Arrecife de Puerto Morelos National Park - 3.2 miles
    • Moon Palace Golf Club - 7.7 miles
    • TPC Cancun at Cancun Country Club - 8.7 miles
    • Maroma - 9.2 miles
    • Riviera Cancun Golf Resort - 9.7 miles
    • Playa Paraiso - 10 miles
    • Cancun Intl. Airport (CUN) - 11 miles
    • Playa Del Carmen Airport (PCM) - 22 miles
    • Cozumel Intl. Airport (CZM) - 26 miles
    • Isla Mujeres Airport (ISJ) - 27 miles
    All hotels in Puerto Morelos, Mexico
    Reviews
    • All (189)
    • Business (4)
    • Romance (8)
    • Family (4)
    • Friends (5)
    • Other (168)
    4.3 / 5
    Excellent

    Score breakdown (from 189 reviews)

    • 5.0
      (101)
    • 4.0
      (55)
    • 3.0
      (20)
    • 2.0
      (10)
    • 1.0
      (3)

    Average rating for:

    • Cleanliness
      4.6
    • Service
      4.3
    • Comfort
      4.4
    • Condition
      4.4

    Reviews: Overall

    • < Previous
    • Page 1 of 4
    • Next>
    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    3.0 / 5
    Good
    "Spring Break"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    This is our 5th year in the Rivieria Maya for Spring Break. We are a family of 4 with 2 teenagers 15 and 17. We have always booked thru Hotels.com without ever an issue. Now Sapphire is an average all inclusive. We liked the size of the resort not overly huge and not too small. The food was fine, ate at the restaurants and never had to wait longer than […] 30 minutes. The beds were comfortable and the bathrooms big enough and kept clean. The beach is beautiful and you can walk for miles past other resorts in the area. We will probably not return to this resort because their were never enough seats at the pool or beach. The bartenders acted like they were doing you a favor by serving you. WE spent over $400 in tips and it didn't seem to help. The bell men were aggressive with their hands out. There is an undercurrent attitude that management should look into. The coco cafe excluded she was always pleasant and the beach waiter (as in 1 waiter for the whole beach) Read more
    Genuine Hotels.com guest review
    6 night trip in Mar 2013
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    3.0 / 5
    Good
    "Spring break"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Just returned from Now Sapphire after a six day holiday. This is our 5 th year in the Cancun area staying at all inclusives. Pros: rooms are clean and beds comfortable. Beach beautiful and you can walk for a long distance. Food is fine. Cons: bar service in lobby horrendous I stood in line 6 people deep and the bartender asked the man behind me before […] me. I had to have my husband order drinks. You have to constantly tip if you want service. As we were there the week after Easter, there were no chairs anywhere by 5:00am. Preferred members were paying workers to reserve them $20 a day. We did not join the preferred club and heard it was a huge rip off from talk on the beach. Many trying to quit after they signed up. I do not like that concept anyway. All the guests paid money at the resort and should be treated as guests equally. Read more
    Genuine Hotels.com guest review
    6 night business trip in Mar 2013
    Mary
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Relaxing & romantic"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    My husband and I stayed in a preferred room at the Now Sapphire for 10 nights in Feb. and wished we had booked a longer trip. The resort was beautiful, the food was good, and the people were friendly. We had dinner in all the restaurants except the Cibu although breakfast there was god. Our favorite was the Lemongrass both the regular menu and Hibatchi. […] If you buy a bottle of wine, you can sit at an outside table at the Lemongrass or Paramour. The water landscaping around these restaurants as well as the main resort area is beautiful. . Puerto Morelos is a little remote but with plenty of entertainment if that's what you like. We had an oceanfront room on the first floor with two double beds. We had asked for a king room but none were available for a couple days so the two double beds were put together and that worked out well. We elected to stay where we were since we loved the room location. We enjoyed the bali beds at the adults only pool. Much more comfortable than ones we've tried in the past. We usually like to spend more time at the beach but we had a few windy days and it was a little chilly so we moved to the pool which was more protected from the wind. I would only suggest a couple improvements. Air conditioning in the gym; It was very hot although I was content with the equipment. The other thing that would have been nice is the availability of food at the beach and pool areas so you don't have to go into a restaurant. Read more
    Genuine Hotels.com guest review
    10 night romance trip in Feb 2013
    Lisa
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Wonderful vacation"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Wonderful resort! All of the staff were beyond exceptional, friendly, over the top just to make you comfortable on your vacation! The grounds were absolutely beautiful! The water structures everywhere were very nice and the open buildings helped keep the tropical feel anywhere you went. The food was very good and plenty of it. The drinks were very strong, […] unlike most people's experience with an AI. Would definitely recommend for a couple rather than a family but there were plenty of families there that seemed to be having a good time. Tripadvisor has my full review. Read more
    Genuine Expedia guest review
    Other trip
    Jan 27, 2013
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Perfect for family with young children"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We LOVED our stay here. It was our first time staying in an inclusive, and first time to this part of Mexico. We will go back! We arrived Christmas day 2012 and stayed for four nights. It was the perfect amount of time--we were able to relax, swim, eat and drink to our fill, and by the fourth day we were able to venture out and some local exploring. […] The best things about this hotel: Beautiful grounds, great location, great beach, fantastic pool The kids (ages 4 and 6) went the kids club ever day while mom and dad enjoyed delicious foods at all of the excellent restaurants. Rooms were clean, in great condition and spacious. I'm not sure why people are complaining about the food--we found the variety and quality to be excellent. Aside from the pool, beach and free drinks available every few steps, in truth the kids club was, for us, the best feature of this place. It felt very safe, the kids had lots of fun activities, and we got to have "date night" every single night while they ate pizza and watched a movie under the stars with their new friends. we hope to go back again within the next couple of years. Read more
    Genuine Hotels.com guest review
    4 night family trip in Dec 2012
    Family with young kids
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    4.0 / 5
    Excellent
    "Nice Family vacation"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything went pretty well, but the only complaint was that on New Years eve, the only way you could go and eat somewhere is with a purchase of a $100 bottle of wine. That was the cheapest price. Having paid a good price for the trip itself for an all inclusive resort, they should not MAKE you buy anything.
    Genuine Expedia guest review
    Other trip
    Jan 9, 2013
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Have visited twice - would return again"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This was our second visit. We enjoyed our stay both times. Food is average, but to be expected at an all-inclusive. Good service, nice rooms, great location (convenient to the airport on other sites), friendly staff. Our kids didn't love the explorers club and there could be more activities overall. But, this is a nice hotel for a relaxing, enjoyable, […] and family-friendly vacation. Read more
    Genuine Expedia guest review
    Other trip
    Jan 8, 2013
    Texas Family
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Great place to stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Loved this resort, beautiful and serene. Small and intimate, easy to get from one place to another. Restaurants were wonderful, food absolutely delicious! Only dislike, you are not able to make reservations at the restaurants which sometimes means a lengthy wait. Staff was very accommodating and pleasant. Would visit this resort again.
    Genuine Expedia guest review
    Other trip
    Jan 8, 2013
    Nichole
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    4.0 / 5
    Excellent
    "Good Vacation"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Watch out for the New Year's Eve events. They are a racket! Everything else was excellent, though. I recommend the upgrade to Preferred Club, unless you have children.
    Genuine Expedia guest review
    Other trip
    Jan 3, 2013
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    4.0 / 5
    Excellent
    "Great vacation!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    We had a great stay! Some slight downers were, long waits at restaurants, our favorites were French and Mediterranean, we liked hibachi too but could only get in once in the week due to long lines. On an up note, we always found chairs at the beach and the pool, didn't have to save, even found seats after breakfast. Kids(20&17) had a great time! Enough […] and as little to do as wanted. Read more
    Genuine Expedia guest review
    Other trip
    Dec 26, 2012
    Staci
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    3.0 / 5
    Good
    "Hmmmmmm....."

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Check-In was the biggest NIGHTMARE I've EVER experienced at any hotel/resort I've ever stayed in. We stayed in Preferred Club which was supposed to be easier. I don't see how it could have been any worse. One of the WORST travel experiences of my life. It truely ruined our entire vacation. The rest of the resort staff was wonderful. I cannot imagine […] what would entice us to stay here again. You have to be prepared to put up a fight for what you booked. Not requested...what you BOOKED. They feel it's OK to stick you in any room of their choice. I'm still FURIOUS!!! Read more
    Genuine Hotels.com guest review
    6 night trip in Dec 2012
    Karen H
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    4.0 / 5
    Excellent
    "Good for family"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    In overall the resort is quite good and we definitely recommend it to my friends. If you have plan for family trip, it will quite suit your taste. Note that the location is far from downtown. If you want to go out lot then you should look for Cancun area instead.
    Genuine Expedia guest review
    Other trip
    Dec 24, 2012
    Lucas
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    4.0 / 5
    Excellent
    "good for the price"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    not much Food is good, service is regular, You need to give a good tip to have a good service.
    Genuine Expedia guest review
    Other trip
    Dec 21, 2012
    Charlie
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    2.0 / 5
    Fair
    "Stay away!!!"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      2.0
    These people do a lot of taking but do not execute customer service.From beginning to end they have no idea what customer service is,specialty in the bars and restaurands.I'm an experience traveler in all inclusive hotels an I can say this was horrible experience.Pay a little more an stay at a Riu Palace Hotel if you want to be treated like a King.
    Genuine Hotels.com guest review
    7 night trip with friends in Dec 2012
    Lortonbird
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    4.0 / 5
    Excellent
    "Again? Maybe, maybe not"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      3.0
    reception staff upon check and check out was horrendous. They did not alert me to any of the amenities nor where the individual facilities on the property were, did not tell me where the restaurants were located nor the reservation types, did not advise me as to the preferred client upgrade, did not give me a check out voucher to leave the grounds at […] the end of our stay. Wireless service which was extra was horrendous, you needed to be within 25 -50 feet of the router, no reception in the rooms at all. Exercise facility for a property as new as this was atrocious, not kept up, machines were over 50% inoperable. Service staff was great, bartenders were at times distracted. Whenever there was a special event or a wedding the restaurants closed in part to service the party, leaving the other guess with limited dining services. Read more
    Genuine Expedia guest review
    Other trip
    Nov 25, 2012
    Julio
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Nice Property"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The hotel is beautiful and the grounds well kept. Checking process is long and even though I prepaid my hotel they had me to go the computer and printed off the itinerary and gave it to them. I do not understand why check in has to take so long, I had to tell the GSR that that had flown a long and just wanted to get checked in. They tried calling my […] room a few times I guess they wanted me to come talk to them mostly likely about their timeshare but my stay was too short to waste time with them. The food quality needs improvement. I guess with the majority of most all inclusive hotels the drinks do not have much alocohol. Read more
    Genuine Expedia guest review
    Other trip
    Nov 23, 2012
    Yvonne
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Great Vacation Resort for Couples"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Everything was great at the Hotel. Staff was very friendly. Ivan at the beach was awesome, Israel at the Adult only pool was also Awesome. I would recommend preferred when booking. The Lounge is very nice, internet use,wifi,food, drinks there. Club was fun on Saturday night. They needed a couple more bartenders to keep up. If you have a family with […] small kids this might not be the best place but bigger kids no problem. The beach is gorgeous, food is generally good at the buffet. Somethings you will like and somethings you will not like at the buffet. That's why its a buffet so you can pick and choose. I would have liked the pools to be heated but hey are not. So the initial plunge is cold but after that they are just fine. Taxi service is expensive but well worth it cost $90 round trip to a place but its is very Safe. They check you out of the hotel and back into the hotel. Well Worth the $90. Make sure to Tip the staff they are great and live off of tips. Read more
    Genuine Expedia guest review
    Other trip
    Nov 14, 2012
    Traveler
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Awesome"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    I love the location, the staff is awesome, rooms were huge, beach was clean, and the bars can make any drink you ask for. Only complaint was that the food was salty, not sure why...but other than that, the food was great and there were tons of choices.
    Genuine Hotels.com guest review
    3 night trip with friends in Nov 2012
    Jessica
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Dave's Opinion"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything about this resort is exceptional from the cleanliness of the rooms, pool, restaurants and grounds to the well trained and helpful staff. This is a great vacation spot for all ages. Also a great romantic setting for weddings. If you are planning a trip to this destination call ahead to have the resort pick you up at the airport as you will […] save $25 in cab fare......$45 vs $70. Read more
    Genuine Expedia guest review
    Other trip
    Nov 5, 2012
    Dave
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Wonderful getaway from home!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Stayed in middle of October. Booked ocean front room off expedia, without the preferred status. We figured we'd see how it was when we got down there. So glad we didn't pay extra money. The main pool aways had open seats (even though we spent most of our time in the pool) and staff was EXCELLENT! Always accommodating everyone's needs. Would recommend […] this hotel to everyone. It was a group of 4 of us (2 couples), first all inclusive experience. Read more
    Genuine Expedia guest review
    Other trip
    Oct 28, 2012
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    3.0 / 5
    Good
    "Not worth it, not worth 4 star hotel"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      3.0
    Just got back from staying at this hotel, my husband I and were very disappointed. From the moment we got there we were not able to get our room until it was exactly 3pm. Pool was always super dirty, the "adults pool" was horrible nothing to it. I was looking to laying out the whole time there, now since the adults pool was for nice and quiet relaxation […] they never had any chairs available or the beds that are in the pool. So I had to go to the regular side and hear the same music playing over and over again and oh also listening to the "entertainment staff" they were very annoying and did not know what they were doing. The food was ok, nothing special, pretty much offered the same thing in all restaurants, all desserts were horrible. The drinks are soooo watered down, I never got a good buzz the whole 8 days nor my husband and we drank a lot. Even the coke was watered down. All the bartenders were very rude unless you tipped them, and even if you did, they still made the drinks horrible. The beach was full of green stuff around not pretty and my husband got stung by a jellyfish. We were pretty disappointed with the beach. Make sure to rent a car, cause the hotel taxi is $40 each way to either Playa del carmen or cancun, insane price for the closeness of these towns. Pillows suck. Plus they never changed the sheets our whole 7 nights. Oh and say "NO" upon checking in, they are always selling the tour of the Dreams hotel. Read more
    Genuine Expedia guest review
    Other trip
    Oct 19, 2012
    Nalia
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    4.0 / 5
    Excellent
    "nice but..."

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    The resort was very nice. The food was not that great. Nice long beach that was never crowded. The resort says tips are included but the staff doesn't make you feel that way. They gladly accept tips and obviously give preferential treatment to guests that tip which would be fine except no one at the resort could give you change for 20s without converting […] it all to pesos making it hard to have ones to tip the bartenders. But overall the resort was nice and the staff was friendly and I would recommend it to freinds. Oh and If you want to have clear blue water I suggest staying further north in Cancun or south near playa del carmen. Read more
    Genuine Expedia guest review
    Other trip
    Oct 16, 2012
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    3.0 / 5
    Good
    "Disappointing, but not enough to ruin our fun"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    I was advised by the travel agent that this was a 5 star resort. I would say a 3 1/2 at best. The only positive thing about this hotel was that we got a substantial discount on the room. If I had to pay regular prices, I would have been really upset. I felt like I got what I paid for, but that the hotel shouldn't bill itself as something it's not. It […] is not even close to being a luxury property. Descriptors for the food when asked seemed to be, "ok, I can't complain, it's fine, and it's a little overcooked." That's not exactly what you want to get out of a vacation, in my opinion. Many of the staff seemed uninformed, as if it was their first day on the job. There were some really helpful staff and others not so much. We had some inexcusable problems at check in, but let it go quickly since we just wanted to relax and have a good time. One major thing to note was that if you plan to spend time swimming at beach at the hotel, this is not the place for you. The water is full of seaweed due to the reef offshore. I've been to QR about 7 times, and the beach is always the highlight, clear blue water and white sand. Don't miss the opportunity to experience this by staying at this hotel. Read more
    Genuine Expedia guest review
    Other trip
    Oct 16, 2012
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    the service was excellent,the people and the shows.
    Genuine Hotels.com guest review
    7 night trip in Oct 2012
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    3.0 / 5
    Good
    "Ok hotel not the greatest!"

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      5.0
    The Hotel itself was beautiful, but the quality of the food and drinks was dissapointing, as was the variety of foods and the times when resturants were open. They really need a snack bar. We had a difficult time getting our soft drinks refilled properly and the ice machine never work on our floor. I am used to alot of activities and shopping on cruise […] ships and this hotel was lacking both. Our welcome basket, for preffered guests, was not there(just 3 apples on a plate), other rooms got snacks and such. The only thing we seemed to get extra for being preffered was admitance to preffered lounge. We probably would have been just as well off to save the money and not went preffered. Some people got towel animals, not us, and 2 chocolates for 4 people at turn down service was a little cheesy. I will probably try a different hotel next time! Read more
    Genuine Expedia guest review
    Other trip
    Oct 11, 2012
    tobytzu
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Nice place to go for anniversary vacation!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We just came back from our vacation in Mexico, we went there for our 10th Anniversary with my husband and 2 kids. The resort overall is very nice and clean, staff was friendly. Our kids are 9 and 3 years old, so the Explorer's club for the kids was great, they loved being there. And girls who watched the kids were very nice. Food was fine, we mostly […] ate in a buffet. Our favorite restaurant was CIBU, they have a great atmosphere with relaxing music. We also liked the pool with a bar, we did not drink a lot but still it was a great idea to swim and have a drink when without leaving the pool. Negatives: 1. Transportation was not included when we purchased the deal on Expedia. So, we had to pay a lot for transportation to the hotel and back. The taxi is around $40 but the guys at the airport who offer transportation offer the price $24 per person. 2. This time of year Sept, October the beach is full of seaweed, if you want to swim in the sea put on the swimming suit with long sleeves, I had an allergy reaction on some seaweed. 3. In order to go to an excursion with my husband we hired the baby sitter at the resort, had to pay $30 for her transportation and $10 per hour, which was a lot! Kids spent the whole day in a lobby instead of the explorer's club because kids club manager did not allow, we signed all papers the day before and nobody ever told us that our kids could not stay there. We found out it when we returned back, to say I was mad is to say nothing! Read more
    Genuine Expedia guest review
    Other trip
    Oct 8, 2012
    Galina
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Best resort we stayed at so far"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    If your looking for an all inclusive with good food, good drinks, fun atmosphere, and treated well by employees...look no further and book this "Now". We booked this last min while we were Cozumel at another resort. My gf won a trip for work and the travel agent screwed up really bad and put us on a resort that had nothing we were looking for. Needless […] to say the resort said it was offseason, only had maybe 20 people checked in, and 5/6 restaurants were closed on the resort. The next day we packed up and booked Now Saphhire. We stayed at Now Jade before so we decided to try a different one out, glad we did. I think this is the better one out off all of the two. The pool is bigger, plus the restaurants have a no RSVP policy! The walkout beach is nice with a beach bar on the beach so if you are into the beach scene with a cabana, or beach chairs with umbrellas then this maybe your spot. Bring bunch of dollar bills or $5. Tip them first at pool bar then they will treat u like a king/queen the whole time u r there. Loved it. Want to go back. Read more
    Genuine Hotels.com guest review
    Romance trip
    Oct 6, 2012
    JR
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    3.0 / 5
    Good
    "good hotel, great food, ok beach, not quiet enogh"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    You can hear noises and people talking by team aisle while in your room. Noises of people talking or yieling wake me up two nights.
    Genuine Expedia guest review
    Other trip
    Sep 30, 2012
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "great trip"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    couldnt have been better. it was a great time, people were very friendly.
    Genuine Expedia guest review
    Other trip
    Sep 26, 2012
    mary
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Nice Place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Had an ocean front room, could walk right out onto the beach, all facilities reasonably close, clean, well maintained .. was off season, so quiet also. Not all eating places open every day, but buffet was sufficient. Within easy range of Cancun without the crowds. Quite a bit of seaweed, but ok if u swim out a little
    Genuine Expedia guest review
    Other trip
    Sep 6, 2012
    Vijay
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Great hotel to rekindle your relationship with you"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I was there for 6 days and 5 nighs with my husband and we were celebrating the birth of our 2nd child and I informed the concierge of this and they decorated the bed with rose pedals and an elephant from towels on our bed, the staff here make you feel extremely special all day around, they are so attentive, the food is amazing they have 5 different […] restaurants and all were absolutely amazing. I am already looking into my next vacation with my children for next year and I have recommended this place to my friends and hopefully we will be there again next year with the kids being that this place is a more family/couple scene, it is absolutely beautiful. I have been to Cancun three times and this place beats the first two times. I hope that you all can enjoy this place as much as I did. Awesome place. Read more
    Genuine Expedia guest review
    Other trip
    Sep 5, 2012
    Sulay
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "NOW Sapphire Riviera Maya"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Great hotel and staff! Our 10 day stay was better than expected due to the staff and food at the hotel. We are also suprised with the coupons from Expedia! They came in handy for Spa, special dinners and wine. Recommend that you do the Preffered Club, it's worth it! The hotel itself was very clean, staff was great and the food by far was better than […] other all inclusive places we have stayed at. Read more
    Genuine Expedia guest review
    Other trip
    Aug 13, 2012
    Beach bum
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Just Go,"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Its beautiful, the beach is so-so but dont let that deter you, it is a perfect distance from cancun and playa del carmen. Trust me its nice, unfortunately the food is like any other all-inclusive in the area, so dont get your hopes up about that, but it is edible.
    Genuine Hotels.com guest review
    6 night romance trip in Jul 2012
    Bryce
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Great at a much reasonable price for what you get"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    An awesome stay for the money. The interior of the rooms were great. There are better looking buildings on the outside on the beach, but the interior of the rooms were to par with any 5 star hotel room. Great beds and bedding. Very important to me.
    Genuine Expedia guest review
    Other trip
    Aug 7, 2012
    MT
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Amazing time @ Now Sapphire!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    AWESOME TIME! Great food...location...services...everything was just wonderful. The preferred upgrades are totally worth it!
    Genuine Expedia guest review
    Other trip
    Aug 7, 2012
    Wa
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Away from the noise but in middle of everything"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Fantastic Experience. Charming, good taste in every detail. We've stayed in an ocean front bed room so we enjoyed the beach 24 hours a day. Even at night we spent in front of the sea before going to bed. It is much of an adult only hotel although I saw youngsters having a good time. Very good location at very short distance from Cancun, Playa del Carmen […] and Tulum. Highly recomended. Read more
    Genuine Expedia guest review
    Other trip
    Aug 4, 2012
    Carol
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Not quite as family friendly as I had hoped. Would be fine with older children or just adults. Beach is fine - can't really body surf or surf. Food was ok. Drinks were ok. The staff was very friendly. Don't go in the Summer - too hot!!
    Genuine Hotels.com guest review
    4 night family trip in Jul 2012
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    4.0 / 5
    Excellent
    "Nice resort but needs more staff"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    Great place. Israel was amazing at the perferred pool. The staff was great and was there for anything you may need. The only thing I have to say bad is dinner service does take time. Most nights it took over 2hrs for dinner and we missed most of the entertainment shows.
    Genuine Expedia guest review
    Other trip
    Jul 22, 2012
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    4.0 / 5
    Excellent
    "Now Saphire July 2012"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The food was very bland & not that great-with the exception of Paramour, the French restaurant-the food was great and it was the only restaurant with AC. We upgraded to the preferred rooms and loved the beach front-we stayed on the first floor and was able to walk out to the beach from our patio. However, the preferred upgrade is suppose to include […] premium liquor and we never got premium liquor. The ocean was not a great experience due to the coral reef being so close which meant there was sea weed at the bottom and i couldn't handle stuff being around my feet and not seeing what it was. The water was far from blue. The spa staff told me the wrong rates on both of my massages when I booked so when I finished and went to pay it was a completely different rate, disappointing. However the staff were very helpful and nice and explained all of the features of the spa to us. All of the staff throughout the hotel were very nice and tentative to your needs. Read more
    Genuine Expedia guest review
    Other trip
    Jul 15, 2012
    J&C
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Nice, intimate hotel for a wedding week!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This was a really nice, initimate hotel. I was there for my sister's wedding and we were a group of 35 people. everyone was very accomodating and pleasant (except for the Olympus Tours lady Mary who helped with airport transfers and who was not nice nor pleasant). They were able to put the immediate family members in the same building, and the bride […] and groom upgraded to the Governor's Suite in the same building which was amazing! This is the perfect place for a wedding but I would go back with a significant other one day too! I had a ground level room and did have some ants but that is expected on the ground and I did not leave anything on the floor. If you are going on a romantic trip, request a higher up room since all rooms have a jacuzzi on the balcony and you will want the privacy. I love how close the building/resort was to the ocean/beach and we were able to feel the ocean breezes. Plus we were only 20 minutes from the airport/Cancun and close to activities. One downfall was that you had to drive to go snorkeling/fishing but there were free sailing and kayaking right on the beach next door which was great too! i would definitely recommend this resort! the food was pretty good too, restuarants were worth it and never too much of a wait although reservations would be better. just tip a little and you get a lot! its worth it! Read more
    Genuine Expedia guest review
    Other trip
    Jul 5, 2012
    KK
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    4.0 / 5
    Excellent
    "Very worth the experience"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    The Now Sapphire is a wonderful resort for a very relaxing vacation. I upgraded to Preferred status and recommend it for what I wanted, which was a quiet, serene, get away from it all relaxing, recharging vacation. The Preferred lounge is over-rated but the exclusivity of the Preferred pool (Israel is an awesome valet for Preferred pool guests!), access […] to the Bluegrill beachfront breakfast, proximity of the Preferred lodging (we stayed in Building 2) closest to the water, complimentary 1 hour humidity spa experience and private check-in made upgrading well worth it for us. While there were plenty of kids/teens, with so many activities for them alone, we rarely if ever noticed them. Cesar made terrific non-alcoholic drinks for us at the Preferred pool and Israel reserved us a palapa every day we wanted one. We did get roped in to listening to a 3 hour timeshare spiel at Dreams but for the $120 in leisure cash to pay down our full day Cozumel excursion made it ok (but avoid it and you won't miss anything). Kayaking, wind surfing, katamarand sailing - all free for an hour at a time. Men, bring a pair of slacks because the Paramour (French restaurant) and Cibu (the Mediterranean restaurant) were worth it and our favorites. Tips aren't necessary but bring $40-$50 singles and every employee we tipped we're incredibly appreciative of it. Portions at the restaurants were plenty big enough. Every entree was plenty big - maybe order 1 extra appetizer to split but not necessary. Read more
    Genuine Expedia guest review
    Other trip
    Jul 1, 2012
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Now Sapphire a good choice for families"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This was our 5th trip to Cancun area, our second stay in Puertos Morelos and first stay at Now Sapphire. The resort lobby area and pool areas are just beautiful. The rooms are good sized and "private" bathrooms (modesty is not a given in Mexico but N.S. does a good job). The restaurants were all above average for an all-inclusive and the bar staff and […] restaurant staff were so friendly....they made the trip! Nightly entertainment was lackluster and the music in lobby really got old after 6 days, but I would certainly stay there again. For a family of 5, it was a really good choice Read more
    Genuine Expedia guest review
    Other trip
    Jun 6, 2012
    Jim
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    5 night romance trip in May 2012
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    4.0 / 5
    Excellent
    "Not good for toddlers and young children"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This hotel is NOT your best option if you are travelling with toddlers. The hotel does not have a kiddie's pool or games for small children, except for the Kid's club where you MUST drop your child. I couldn't enter this tiny club with my children to play for a little while because parents were not allowed - EVEN THOUGH IT WAS EMPTY AND THERE WERE NO […] OTHER KIDS!! Later I learned that this hotel is more geared towards Teens and young adults - I didn't read anything of this on any hotel review or description. By the way... the cribs I requested for the rooms were very old and not very safe, one of them had the wheels broken. So, it is a nice hotel, nice pool, friendly people, and beautiful rooms JUST NOT FOR FAMILIES WITH YOUNG CHILDREN! Read more
    Genuine Expedia guest review
    Other trip
    May 21, 2012
    MomofTwo
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    2.0 / 5
    Fair
    "Dissapointing vacation"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      2.0
    I have been on several all inclusive vacations in Mexico and I have to say this was the most dissapointing. First and foremost I had a IPod nano STOLEN from my room, although it was not in the safe I had it inserted into the clock/radio by the side of the bed, when I informed the front desk about this they said they could not do anything about it as […] it was not in the safe, I felt as if they had no interest in getting to the bottom of this as it was obvious that housekeeping are the 1st suspects, no matter who I spoke to there was no help. Secondly the food was terrible, lukewarm and left standing at the buffet and the only restaurant that the food was good was the Hibachi and that was because they actually cook the food in front of you. I was very ill after my 1st meal at the market cafe. The good things were the beachfront location of the preferred rooms and the preferrred pool. Read more
    Genuine Expedia guest review
    Other trip
    May 18, 2012
    Christine
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    2.0 / 5
    Fair
    "Try another hotel"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    We were offered and purchased the wireless interent for the entire week so my spouse could check his emails for work. Would have been nice to know the only place we could use it was in the lobby or by the pool. Went to play volleyball on the beach. The activity staff was rude at best, I usually play 1-2x per day while we are there. I was so upset with […] this staff I did not play again while I was on my vacation. Had a wedding to be at so I went back to the room at 4pm to shower and the staff had not cleaned the room and we had no fresh towels, I used a washcloth to dry. Came home around 9:30pm exhausted from the day and in the hotel building next to us they were jackhammering through concrete. This type of acitivity should be confined to daytime hours only. This is my 8th trip to Cancun and the first time I have ever gotten sick. I drank bottled water only and ate at this hotel the entire time so I know it came from their food handling but I got a bacterial infection which caused a stomach illness that now 2 antibiotics and 7 days later I am just recovering from. The hotel also waters the grounds during the day however the water smells terrible almost like sulfer or toilet water not something I want to smell let alot walk through. Water late at night. Too many things wrong at this hotel that I felt I had to let other travelers know that with so many options available in Cancun I would pick another location to stay at. Read more
    Genuine Expedia guest review
    Other trip
    May 15, 2012
    Ali
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "happy traveler"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Thought this hotel and it's staff was amazing. Lots of activities for all, especially enjoyed the entertainment staff. Food was good ,room was great, would def return
    Genuine Expedia guest review
    Other trip
    May 15, 2012
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    4.0 / 5
    Excellent
    "nice hotel"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    the food was excellent for an all inclusive. We were disappointed with the whole "preferred" concept. it was frustrating to try and eat breakfast on the patio and be told it was for preferred only, yet at lunch we could eat there. You could only reserve beach chairs and cabana's if you were preferred. Paying 2k for a week, should include these serv […] ices. Read more
    Genuine Expedia guest review
    Other trip
    May 8, 2012
    A Traveller
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Planning next trip !"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    From the minute we arrived, every employee we encountered was friendly. The buffets were great - and had something different each day. The restaurants were good - but not great. The bartenders and servers worked hard and never lost their smiles. Entertainment was nice, the musicians kept us dancing. The grounds were constantly raked and cleaned. The […] only negative, and one that would be hard to control, was the saving of chaises at the pool. Otherwise, can't wait to comeback in the fall. Read more
    Genuine Expedia guest review
    Other trip
    May 2, 2012
    ira
    US

    Now Sapphire Riviera Cancun All Inclusive - Puerto Morelos
    5.0 / 5
    Outstanding
    "Wonderful resort stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My friends and I went here to relax for a while after a months of studying and a big exam. Our stay was exactly what we all needed. From the moment we got to the resort we were impressed. We were met with cold towels and tropical drinks and the great service continued with every employee we met. The room was clean and comfortable, the pool was large […] and lots of fun in the afternoon, and the beach was beautiful. Overall, a great vacation, highly recommended! Read more
    Genuine Expedia guest review
    Other trip
    Apr 28, 2012
    CD
    US
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