We had a wonderful long weekend. Loved having access to the neighboring property.Genuine Hotels.com guest review
"Great stay in CanCun"
This is the second time we have stayed at the Marriott CasaMagna Resort in CanCun and everything was excellent as it always is.Genuine Expedia guest review
"Just awesome :)"
Great price, great service, overall amazing.Genuine Hotels.com guest review
"Nice hotel except for the room."
A decent hotel but room smelled horribly of mildew. They were renovating the rooms next to us which was probably to get rid of the smell and upgrade the decor. Room, bed, and sheets reeked of mildew. When making the reservation, be sure to ask for a remodeled room.Genuine Expedia guest review
Response by Marriott CasaMagna Resort Cancun Thank you for posting this review and for providing feedback on your last stay at our hotel. I would like to inform you that it is a priority for us the maintenance and cleaning of the hotel rooms to avoid situations like the one mentioned. I offer an apology if we do not meet your expectations. We do are renovating our rooms to actualize them and we would be delighted to have the opportunity to welcome you back in one of these new rooms. Sincerely, Tiffany S. (Front Office Manager)
"The Casa Magna by Marriott"
I can sum it all up in 2 words- "World Class". Staff -professionalism through and through. Food was superb and room very comfortable. I will say this the Staff at the Casa Magna Cancun made good on a very unpleasant arrival at the airport with the shuttle service. Hats off to the management and entire staff!!!!Genuine Expedia guest review
"Fantastic Beach and nice location"
We enjoyed our stay at the Marriott Casa Magna very much. The beach was beautiful and the pool was nice although the water temperature was a bit on the warm side. The room was very nice although it appeared the refrigerator was not working and was filled with very expensive alcohol and drinks which did not allow room for our water we purchased on our […] own. The room had a very large balcony that was right on the ocean and was a beautiful setting at night. We left the resort and walked across the street to a 7-eleven and bought ice cream cones at the McDonalds. All and all it was a nice beginning to our vacation and enjoyed the location and the hotel very much. Highly recommend. Read moreGenuine Hotels.com guest review
I love the service and specially the way it was very clean I wish they can sell cocos at the pool like fiesta americana other than that we are comming back!Genuine Expedia guest review
"Impression of Can Cun"
Fabulous and relax stay, definitely a great hotel.Genuine Hotels.com guest review
"Beautiful grounds, Beautiful Beach"
We went with our three children and they were very accommodating and extremely nice. The resturaunts were super, you can get a Great steak at "Argentine" & the Thai restaurant is so amazing. The Beach is perfect!!!! Turquoise & 78degrees Caribean Ocean. Wow didn't want to leave... The pool needs minor repair. But all in all, it's a fabulous hotel.Genuine Expedia guest review
We stayed here primarily because it's across the street from the kosher restaurant in Cancun (Red Heifer). Very comfortable hotel - not ultra luxury but a solid Marriott standard. Pool area is adequate but the JW Marriott next door is much nicer. Very friendly and helpful staff.Genuine Hotels.com guest review
"Nice hotel with open balcony"
Excellent place, great breakfast, beautiful private beachGenuine Expedia guest review
Nice hotel, with nice beach and swimming pools. I would have welcomed more varieties of food, though. The overall experience is absolutely wonderful.Genuine Hotels.com guest review
"Best in cancun"
Wont find abetter place for the costGenuine Hotels.com guest review
"Marriott Casamagna Resort Cancun Beautiful."
My stay at Marriott Casamagna was excellent beautiful resort close to main attractions. Beautiful view of the ocean very clean the personal very friendly and helpful.Genuine Expedia guest review
"Nice location on the beach but too expensive."
Food was over priced, soft drinks and water were $4-7. We did not get any food credit when we booked but heard others say they got $50 a day credit. There is a 7-Eleven across the street. Bring sunscreen or it will cost you $36. Concierge (gentleman) was nice and helpful, doormen very friendly and helpful, help was cheerful and always cleaning something. […] Remember that you are on Mexican time, no one is in a hurry except when driving and they drive like craft. Read moreGenuine Expedia guest review
Response by Marriott CasaMagna Resort Cancun Dear Guest Jeanie, Thank you for taking some of your time to post your comment on Expedia and thank you too for the nice comments from our staff and services. About the day credit you mentioned, probably the rate including this feature was not available at the time you made your reservation. About food and beverage prices, these are similar to other hotels of same category, however, our great location gives the opportunity to have some other options for shopping and dining. We hope you can comeback soon to enjoy this resort. Sincerely, Miguel Angel Flores C. | Gerente en Turno / Manager On Duty
"Awesome Hotel Resort"
It is an amazing hotel, the best staff I ever had in all the hotels I have stayed in when I travel to a new destination. It also is very beautiful inside and outside.Genuine Expedia guest review
"Great hotel, on the beach, very nice staff"
The Marriott CasaMagna was a great launching place for adventures in Cancun and surrounding areas. The room was super clean (marble floors, granite everywhere---a pretty fancy feel.) The pool is amazing, you have access to the beach with plenty of chaise lounges and bar service (seemingly everywhere...in the pool, on the beach, in the lobby.) The staff […] were super friendly at every opportunity. Read moreGenuine Expedia guest review
"Great hotel on the beach."
Great hotel, beautiful, very helpful and friendly staff. Hotel is right on the beach but they also have a beautiful pool and hot tub. Breakfast every morning was a huge buffet with anything you could possible want. I will be back!Genuine Expedia guest review
Great hotel, great price, great staff. Located right on the beach and in Cancun's hotel zone.Genuine Expedia guest review
Staff on site are very pleasant and accommodating. Check in was a breeze. Pool is perfect size (includes a pool swim up bar), Beach property of Hotel is large and clean. The interior of hotel reminds me of Caesars Palace in Vegas, Very ornate, yet classy.Genuine Expedia guest review
"right on the beach"
Expedia experience wasn't the best at this time around. two things went wrong, one with the room upgrade request to ocean view and the other with the airline seats. The seats' situation for a family of four was handled very well by the Delta boarding counter personnel. The ocean view request was handled very professionally by Heriberto, the supervisor […] at the hotel front desk. Read moreGenuine Expedia guest review
"Excellent hotel, near to the beach and shippings"
Excellent hotel, near the beach,hotel facilities are wonderful, balcony room are very comfort.Genuine Expedia guest review
"Decent hotel on the beach"
Nice hotel and facilities. Rooms could use some updates. Best to eat off premises...much cheaper.Genuine Expedia guest review
Response by Marriott CasaMagna Resort Cancun Dear Guest Jacquie, Thank you so much for your nice comment posted on Expedia for the hotel and facilities, we are glad to announce that we will continue with our rooms renovations besides the recent renovation of pool lounge chairs; I am sure you will enjoy more on future stay. Thank you once again, Miguel Flores / Manager on Duty
Very nice staff. I highly recommend Mr. Juan Duran, he provided excellent recommendations for all the places around.Genuine Expedia guest review
My daughter and I stayed at the Marriott CasaMagna for a 5 day vacation. The resort was emaculate and the staff extraordinary. We were treated very well and assisted with every need. We had an ocean view room and enjoyed sitting on the balcony. The hotel was clean, comfortable, and a wonderful place to stay.Genuine Expedia guest review
"Great hotel on a beautiful beach."
We had a great experience at this hotel. We arrived at 10pm at night and they had our room waiting for us. This hotel was clean and everyone spoke English. Everyone was helpful. I love the Marriott and this hotel impressed. When we visit Cancun, we will stay here again.Genuine Expedia guest review
"Nice hotel and good location"
Very friendly staff and super clean rooms. Good location and good restaurants. The only thing I can complain about is the drinking water is very expensive. I recommend to bring your bottles of water. I would like to stay in the same hotel in the future.Genuine Expedia guest review
the staff are doing an excellent job. hats off to the hard working staff of the casa magna resort. what i didnt like was the pricing which i felt was gouging for stuff like wifi (20$ a day) or a coke ($5). having no pop machine available, just seems like needless gouging. the food i rate as average; very little variety and expensive.Genuine Expedia guest review
Response by Marriott CasaMagna Resort Cancun Dear Guest: Verified Traveller, Thank you for your words of commendation about our staff. We are proud of their hard work which make us to have a large number of repeat guests. Rest assure that I will be sharing you review with every one of them. Regarding our food and beverages prices, I would like to highlight that they are similar to other hotels of same category. Anyway, we will look into them again and make the necessary adjustments if necessary. Hope you can visit us again soon and enjoy the beautiful beach we have. Sincerely, Miguel Angel Flores C. | / Manager On Duty
"Casa Magna is a great place to stay. 2nd time here"
The facility is very elegant, and clean throughout. 2 adults, 10 yr old and teenager stayed in an oceanfront room for 6 nights. Oceanfront room has a great view, worth the extra cost. Last visit we stayed in oceanview room, which is nice too. Wifi signal is a little weak when we were on the balcony, but pretty good signal everywhere else including the […] pool area. Try to book a package with breakfast included otherwise it's $25 person for breakfast buffet. Buffet food is above average quality and they have a good variety of options. Champions is overpriced and was empty the first night we were there. La Isla restaurant serves food poolside and on the beach and is not bad. We only shared appetizers during the day, and would go out for dinner. Taxi was always available when we stepped out, and are reasonably priced. Front door staff will quote you taxi price if you need to know pricing to a particular place. Last but not least, every staff member we encountered was nice and always greeted us, regardless of what they were doing or working on. We will defetely stay here on our next visit and highly recommend Marriott Casa Magna. Read moreGenuine Expedia guest review
"Fantastic hotel with excellent staffs"
Beautifull hotel, fantastic beach, nice pool and excellent staffs. Pretty good restaurants in and around the hotels.Genuine Expedia guest review
"Nice location. Beautiful views. Friendly staff."
Beautiful hotel with very courteous and responsive staff. Food was expensive but this is true everywhere in the hotel zone. Very clean and overall great stay. Traveling with 2 teenagers.Genuine Expedia guest review
"I got a room that smelled like mold."
Hotel is nice, bit my room had this awful smell. Even my pillow smell bad. I should have complained, but I didn't. I thought the smell was because hotel was close to the beach. I thought all rooms would have the same problem. The following week I stayed at the Krystal Grand. After moving twice to different rooms I found one that was comfortable. Other […] than my room at the Marriott the hotel was nice. Read moreGenuine Expedia guest review
Response by Marriott CasaMagna Resort Cancun Dear Guest Nelida, It is great to hear you loved out hotel and hope you really enjoyed the facilities. Regarding the room issue you are commenting, I have discussed it with our housekeeping team and are correcting it right now. I apologize for the inconvenience and thank you for bringing the case to my attention. I sincerely hope when you have the chance to comeback to Cancun you can give us the opportunity to welcome you again. Sincerely, Miguel Angel Flores C. | Gerente en Turno / Manager On Duty
Went to Cancun with a group of friends and stayed at Marriott CasaMagna. Had a great time! The staff took care of us and were always friendly and helpful. It is a family oriented hotel and we were a group of singles but we still had a great time. I would recommend this hotel and I would stay here again.Genuine Hotels.com guest review
"Great location and wonderful staff!"
We stayed at the Marriott Casa Magna many years ago and decided to revisit in June. The staff is absolutely amazing and one of the main reasons I would return. They remember your name and treat you like family. A special call out to Hugo who greets everyone coming or going from the hotel with a friendly smile and really nice conversation. Our son Evan […] loved him and is still talking about him. Javier and Samuel at LaCapilla were awesome too. The buffet breakfast is amazing! Our oceanfront room was very nice; comfy bed, had a fridge which was great and was always cleaned with no hassles. Coffee in the room would have been nice, but I brought a small coffee pot from home since I knew this beforehand. There was always a chair to be found at the pool or beach and the service was fantastic. The beach in front of the hotel is clean and beautiful. The location is ideal, quieter area, but close to all the activities. It's great to have a convenience store, McDonald's and restaurants right across the street. In particular I recommend La Dolce Vita, walking distance. Catch the bus for cheap right outside the hotel to take you to restaurants and shopping. Really enjoyed La Isla. Hotel is showing some signs of age, but renovations are taking place and I'm excited to come back and see what's been updated. That being said, still a really beautiful hotel! We very much enjoyed our time in Cancun and our stay at the Marriott! Read moreGenuine Expedia guest review
"Nice hotel in front the sea with a beatifull beach"
I enjoy very much my stay. The restaurants are excelent and we can select in according with the people age.Genuine Expedia guest review
"Great for family."
It is very convenience to take bus from the hotel. The restaurant is not good. The Japanese one is not tasty. The Grill one is ok but the price is not ok. Except the restaurant the hotel is nice and comfortable. Front desk and door man are very nice.Genuine Expedia guest review
We had a wonderful time and the staff was superb! Thank u!Genuine Expedia guest review
Beautiful hotel, housekeeping never cleaned our room?? (Never did I have the do not disturb sign) but they restocked our mini bar!!? WOW.... & in the bathroom room it looked like there was snot smeared on it. Like they never clean or rub down the walls with clorox ! Other than that, it was great.Genuine Hotels.com guest review
wonderful hotel!! also loved the 7-11 cross the street!Genuine Hotels.com guest review
"Best hotel on hotel row in Cancun, Mexico"
The welcome starts @ the door and follows you to the beach. The staff greets you by your name where ever you go and make you feel @ home. The service is exceptional and We would return here for our following trip. GREAT view from every part of hotel and excellent restaurants including snack bar on beach. Location is wonderful as far as beach and walking […] distance to stores and shops. This hotel comes HIGHLY RECOMMENDED by my family. Never wrote a review before but this hotel desires it!! Read moreGenuine Expedia guest review
Great hotel. They didn't change the sheets everyday but instead just made the bed. Lost one star for that but besides that great stay!Genuine Hotels.com guest review
"Super duper nice hotel"
Excellent hotel. I loved the food service at the pool..Genuine Expedia guest review
"Rest & relaxation"
I arrived 4 hrs before checkin time, and Manuel at the checkin counter was kind enough to get me in a room without the wait. In fact he upgraded my ocean view room to a premium ocean view in celebration of my birthday. What I loved most about this hotel is it wasnt as massive as the others on the island. Everything was in close proximity, with a lot […] of the same amenities as the others. Lastly, the spa services were totally awesome, thank you Aiyanna. Lastly, all the staff there are great. Special thanks to Leonardo and Daniel. Read moreGenuine Expedia guest review
"Wonderful hotel and staff"
This was our first visit to Cancun and Marriott Casa Magna was a recommendation and we loved the hotel. It is in the middle of the hotel zone and right on the beach. Wonderful accommodations and staff. Clean room and comfortable beds. Great staff looking to fulfill your needs to make for a wonderful vacation. Great food options for breakfast and close […] by to great restaurants and attractions. We would definitely stay again at Casa Magna and would readily recommend to friends and family. Read moreGenuine Expedia guest review
"CAPTAIN OBVIOUS, YOU DID GOOD IN CANCUN"
MARRIOTT PROPERTIES RARELY EXEMPT FOR BEING "NEAR PERFECT." This comment after 40 years of using them. CASAMAGNA no exception, except to say better than even normal for Marriott. Three cheersGenuine Hotels.com guest review
all staff very pleasant great restaurants and the breakfast buffet superbGenuine Expedia guest review
"Nice & close to the beach"
It was nice & close to the beach. I wish they had free wi-Fi & free fridge. They were offered for an additional fee. The staff was friendly.Genuine Expedia guest review
The Casa Magna is an exceptionally nice hotel. The grounds, layout, and interior were immaculate. The location is ideal and public transportation is very close. The entire staff was pleasant and welcoming. I can't wait to return to this hotel. Super vacation.Genuine Expedia guest review
Breakfast is very expensive for strictly VegiterianGenuine Expedia guest review
"Good hotel for a good price"
The staff is very friendly where when we had a flat tire they herpes right away. The room service food is very good. And the spa is amazing!!!!Genuine Expedia guest review
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