"Not a very pleasant place for vacation"
We got a premium double bed room with ocean view. The view was good, but the room is kind of small. And the bed is only full size. Also I found hair in my breakfast buffet and I told the management. However they didn't say or do anything, not even returned my call. V disappointed at their executive management.Genuine Expedia guest review
Response by Marriott CasaMagna Resort Cancun Dear Guest J&J, Thank you for taking the time to post your comments on Expedia, I am happy to learn that you really enjoy the ocean view from your room. I understood that you reported to our management the incident you had with your breakfast and that you never got an answer. Please accept our apologies. Thank you once again for your comments. Respectfully,
"very nice and close to the clean beach"
We have no any unusual experience but we enjoyed during our stay.Genuine Expedia guest review
Room was average. Furniture was worn, couch was stained. Common areas nicer than rooms.Genuine Expedia guest review
"Great food...many restaurants..staff very friendly"
Older yet quieter venue... high school kids would have enjoyed the stay better for a spring break trip if there were more and younger kids... wonderful experience for adults... upgraded room very nice and roomy... paid and free internet did not connect well in the room... breakfast buffet outstanding - all you could want... only one very large pool […] but could venture next door to JWs 12 if you desired... steaks and lobster (2 tails !) at la capilla dinner also outstanding !!! Read moreGenuine Expedia guest review
"Nice location, expensive, expensive, expensive!!!"
I made reservation more that half year ago. I ask for king bed and rolway in a room, got two full size beds... The chekining was longer than half an hour...Very expensive, nothing you gonna get for free. I was on a beach and have no money with me, wanted to take some pill and send my 15 years old daughter to ask water at service desk , " go to the gift […] shop and buy" they said to her... No complementary coffee, no coffee maker, or macrowive in a room... But stuff is very friendly, clean hotel, beautiful beach.... But I don't have to go again to Mexico and overpay to get that, samething and better I can get in Florida... Read moreGenuine Expedia guest review
"Should really concider this place."
This was an excellent place. The staff were awesome, food great and internet was fast.Genuine Hotels.com guest review
"We will go back again!"
This was not the first time we stayed at the Casa Magna and it will not be the last time.Genuine Expedia guest review
"Great hotel, great price"
Great,helpful staff, Excellent facilities. Easy access to bus stop, and great restaurants. I would recommend both the Crab house and Fred's Seafood across the street.Genuine Expedia guest review
The staff is very helpful and friendly!! When I go back to Cancun I will stay at the same hotelGenuine Expedia guest review
"Great place and awesome staff."
Got to our hotel at 6am. The front staff worked some magic. Had me and my family in a room with an ocean view by 11am. (Note check in is after 3pm) We were all sitting poolside by 12pm. Tan was in full affect by 1:30pm. Later that evening at about 4pm. Had to go thanked the front staff. Vacation mode was on cruise control soon after. Can't wait to go […] back. Read moreGenuine Expedia guest review
"5 Star Hotel at a great price!!"
Wow! I had the best weekend in Cancun and Marriot was a huge part of it! The service was great and everyone was SUPER friendly!!! I 100% recommend it!! I even got resort credit!Genuine Hotels.com guest review
This was definitely a great experience at a really nice hotel. The staff was very friendly. The room was great (I recommend the premium upgrade, it comes with an amazing extended balcony overlooking the beach). I would also recommend getting the breakfast buffet included. It was awesome! There are plenty of restaurants on site or within walking distance. […] Great location! Highly recommended. Read moreGenuine Expedia guest review
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"Marriott Casa Magna"
Beautiful hotel with wonderful attentive employees. We were able to use the next door JWMarriott but employees there were not as polite. One was extremely rude. Will go back to Casa Magna. We liked everything about it.Genuine Expedia guest review
"Great Facility on Beautiful Ocean Front"
Hotel Staff are Excellent./We keep coming back to Cancun because the people are delightful. The Bellmen at Casa Magna always remember us and give us immediate and superior attention. When we return to Cancun we will be back to Casa Magna.Genuine Hotels.com guest review
"Very comfortable and beautiful hotel but..."
The hotel was beautiful and clean. You could even call it "grand". The staff was very friendly and accommodating. One day my friend mentioned to one of the hotel staff that she wanted some "pan dulce" and he went down to get us a sampling for free. So, that was great. One complaint was that while I get that Cancun is humid, I felt like even with our […] AC running in our room, there was still a lot of moisture in the room. It just made it slightly uncomfortable when sleeping at night. Another thing was if you asked for recommendations on where to go to dance or to eat, I think the hotels work out deals with some places that give them kickbacks for sending guests there. While these places can be nice, they can also be really pricey. I'm an off the beaten path kind of girl, so while it was nice, I would definitely do some things differently next time. Overall, If you're looking for hotel/resort/tourist experience without getting to experience the real Cancun, this hotel and any of the other beautiful hotels in the hotel zone are for you. Read moreGenuine Hotels.com guest review
"Nice hotel, excellent staff"
Very nice hotel; all staff members are surprisingly nice and make you feel really welcome. The breakfast buffet is a bit pricey if you travel in family, but well worth it with a rich selection of typical Mexican breakfast items and American style breakfast, all very tasty. The pool area gets a bit crowded, but you can always find a place, and the staff […] brings you extra umbrellas for shade, if needed. The rooms are a bit small compared to other hotels, but you can manage. If you arrive early they allow you to use the spa facilities to shower / change and drop off your luggage which they will then carry to your room. This is very convenient, as it allows you seize every moment even on your day of arrival. WIFI is free in all public areas (although the reservation said it was not), including pool area and even partially on the beach. They do not provide a coffeemaker in the room, that's about the only thing I did not like. Read moreGenuine Expedia guest review
"Great stay on the beach"
Great location, attentive staff, and clean rooms. We had a great view of the beach, and spent a lot of time at the pool and on beach. The fitness area is modern with a decent range of LifeFitness machines and wieghts. Restaurants are good, but pricey, consistent (IMHO) with the category of hotel. The Kid's club looked a bit dark and small, so we didn't […] consider it. We'll certainly go back if given an opportunity. Read moreGenuine Expedia guest review
"STAFF AT CANCUN'S CASA MAGNA MARRIOTT WINS OSCAR!"
My friend and I stayed at the Marriott Casa Magna in Cancun surrounding the Spring Equinox. The staff there could not do enough for us! Plus, even though we'd booked our tour through Expedia, we were welcomed as honored guests, unlike a variety of unpleasant welcome experiences by hotel staff in other places, when not booking straight through the hotel. […] Our room was exactly as stated. It was comfortable, nonsmoking (the whole floor was nonsmoking), had a balcony, but it was a garden view without the garden. Still, we enjoyed it immensely. If we wanted a view of the ocean, we walked outside, sat down, and looked at it. Our included breakfast was well worth the additional fee, and the choices of food items were almost infinite. We LOVED the 7:30-11:30 breakfast hours! In addition, the lobby is beautiful. The population of guests ranged from singles to (many) families, and the hotel was quiet even during Spring Break and with Hard Rock close by. The pool and beach areas were fantastic. The sand is like soft sugar and the waves and wind, strong. Guests can rent cabanas for comfort, food, and drinks or sit/lie on the hotel beach chairs. There is a hot tub that faces the ocean, raised, and just before the sand (however, the water is not very hot). You can feel comfortable walking the beach. There is free towel service for pool and beach goers. Furthermore, there is even a hotel doctor available in case of illness. This is an awesome hotel, and the staff are EXCELLENT! Read moreGenuine Expedia guest review
"Perfect location, rooms needs upgrading!"
Excellent location right on the beach front. Beach very clean and beautiful sands. Staff extremely friendly and helpful. Great selection for all the family for breakfast and the hotel restaurants had a great variety of different foods that we tried each night. Bedrooms were clean but quite outdated, most noticeable in the bathrooms, chipped tiles, […] marked baths and sinks and fusty smell in the room. We also tried out Fred's Seafood restaurant across the road. It was also excellent, great food and service. We set out in one of the cabanas which created a very relaxed calm atmosphere, truly recommend you request one if you book this restaurant. Recommend cocktail happy hour as drinks were quite expensive, so too was the beach front restaurant. Though I noticed a few families with their own coolers stocked by the local store which was across the street. Sun lotion in hotel was aprox 100pesos more than local store. Read moreGenuine Expedia guest review
"Great hotel to stay at."
Other than an issue with one person at check in the hotel, food and service was excellent. The issue at check in was immediately addressed the manager and he followed up with is during the week to make sure everything was going well. It showed he cared about his customers. We will definitely stay here again.Genuine Expedia guest review
"It is a good place to chose，but not that match it"
It is a good place to chose，but not that match itGenuine Expedia guest review
"Great beach, great location"
2nd time we stayed at this Marriott. We like the location, beach and the hotel. It doesn't have pounding music by the pool all day nor annoying people on loudspeakers. Easy to catch the bus to anywhere you want to go.Genuine Expedia guest review
"Very Nice Hotel right next to the beach"
We really liked the hotel. It has all the amenities you would want and we had no problem getting chairs by the pool or the beach every day. I thought the service was excellent.Genuine Expedia guest review
It is a good experience, really wonderful. I want to go Cancun and live CasaMagna again if possible.Genuine Expedia guest review
We enjoyed everything about this hotel! Perfect temp pool, hot tub, gorgeous rooms, great ocean views, beautiful beach, yummy drinks (Frozen Mango Mai Tai was our favorite) the staff, the food, and the location!Genuine Expedia guest review
"Nice beach view"
CasaMagna Marriott is a very beautiful hotel with a great beach view from your room. The beach was conveniently located very close to our room. One downside was that the restaurant food was a bit pricey and not as good as would be expected.Genuine Expedia guest review
"Nasty staff and a ok hotel"
OK hotel but the staff is really incompetent. At check out i was presented blank credit card receipts to be signed, while I've refused to sign those the receptionist (Nadia) still charged it to the credit card... took me 2 weeks to unwind her unauthorized card charge. No excuses, no apologies. Looks like Marriott doesn't take any time to train the staff […] basic things, you'd expect in the States (or anywhere else for that matter). As stated in many other reviews the hotel and its facilities are aged, try to go to the JW Marriott right next door, as it has a much better quality Read moreGenuine Expedia guest review
Response by Marriott CasaMagna Resort Cancun Thank you for posting this review, we deeply regret the experience you had with our staff, our sincere apologies in this regard. Please know that we have taken action to ensure this problem does not occur again, after receiving your review we gave the front desk staff feedback of how to handle this type of cases. I would also like to let you know that we will start our rooms renovation this year and we hope we will have the opportunity to welcome you again soon and stay in one of those new rooms.
Beautiful hotel the room has a wonderful water view and it is very clean. It is where a celebrity would stay.Genuine Expedia guest review
"Fabulous Mexican Vacation"
This hotel is in a great location with an amazing beach! The staff could not have been more helpful and friendly. It is not as "modern" as some of the other resorts, but it makes up for it in so many other ways. I will definitely visit Cancun again and stay at Marriott CasaMagna. No need to look anywhere else!Genuine Expedia guest review
"A great deal in a great location"
Casa Magna is a beatiful hotel with many luxuries. There are little touches here and there that show the hotel's age, but as a whole I was very happy to stay there. The main down side is the food options. The breakfast buffet is wonderful with a great selection of cuisines and options, but the lunch and dinner options are both pricey and lacking. There […] isn't really a good mexican food option which is a shame for a hotel in Mexico. There is an argentian steak house, a thai food place, a japanese food place, and a couple of other options, but no authentic mexican food. The prices for the food are also a bit steep (from my point of view) at around 35 dollars a head without a drink or cocktail. The beach is excellent, the pool is wonderful, the hot tub is a pleasure not to be missed at sunset/sunrise. Read moreGenuine Expedia guest review
"Great hotel with outstanding service staff"
From beginning to end this was a wonderful stay. The staff was super friendly and accommodating in every way. We upgraded for a very reasonable rate to a suite at the front of the hotel on the ocean. It was so nice to be soothed to sleep by the waves each night. It has a great beach and you could walk for miles. The breakfast brunch was the largest […] and best of any place I've ever stayed. We booked this as part of our stay and it was well worth it. They had low key entertainment in the bar area. We liked the quiet atmosphere but if you're wanting to party it's not the place. We didn't get in the pool, but it is nice with lots of loungers and it is heated which I understand isn't the case for many of the other hotel pools. Hot tub was nice too. I don't think you can go wrong at this hotel, all the rooms face the ocean. There weren't many children there when we visited so I don't know how kid friendly it is. I thought it was great for a couple wanting R & R Read moreGenuine Expedia guest review
"GREAT WINTER ESCAPE!"
We arrived at the hotel before the 4:00PM check-in time. The hotel staff made every effort to settle us in our room as soon as possible. While we waited for our room, we were able to take full advantage of all of the hotel facilities. During our visit we enjoyed the large, very clean swimming pool and hot tub. We ate delicious meals at the restaurants […] in the Casa Magna and in the J. W. Marriott. Everything you need for a relaxing week can be found right at the Casa Magna. Read moreGenuine Expedia guest review
This was my second visit to Cancun and what a difference it made to stay at CasaMagna. The hotel and the beach are beautiful, the staff is very friendly, the rooms are comfortable. Overall, a great experience. I recommended this hotel to all my friends. Also, I need to mention its great location, and being within a walking distance to restaurants and […] small shopping area, with an easy access to local buses. I love this place! Read moreGenuine Expedia guest review
"Winter Break at CasaMagna"
Gorgeous hotel on the beach. Poolside and beach both relaxing and enjoyable Large grand lobby area with various seating options and wifi. With so much space to spend time availble, inside and outside, the beach, pool area, restaurants and lobby never felt at all crowded, even with a convention in the hotel. The beach had plenty of covered areas, thatched […] umbrellas. The staff were helpful and all spoke english. The morning breakfast boufet was excellent, in quality and in the choice of items. Stayed at this hotel for four days with my 2 children and their friend (17 and 19 years old). The hotel was totally booked as I found out when I tried to extend my stay. There was a business convention but most of the other guests were couples (young to old); small groups and families. I was pleasantly surprised that there were no rowdy spring breakers at this hotel, like I saw at some of the other nearby hotels along the beach. The beds were comfortable and we had a patio off the room with seats and a gorgeous view. The hotel was quiet, loved the location, bus stop in front of hotel had regular buses for downtown and other nearby shopping areas. We were able to walk to AquaWorld for a snorkeling trip on the reef and walked to several very good restaurants each evening including a crab shack and a wonderful Italian restaurant with outdoor seating on the water. If I were to travel to Cancun again, I would definetely stay in this hotel. Good location and well designed Read moreGenuine Expedia guest review
"great experience, nice hotel, nice views"
went for a father - Son trip with my 15 year old kid. they indicated it was a garden view room but the garden is in front of the ocean so our view were garden ad ocean, it was great! nice located, walking distance from water activities facility, AQUAWORLD which are the best there is for lots of activities... scuba diving, night diving and Cenotes (cavern) […] diving..... we did all I recomend take the Burra (the BUS) to go everywwhere 10 pesos per ride we visit La Isla mall and the Carlos&Charles restaurant the hotel have great restaurants we enjoy very much the tepanyaky style breakfast included and very good. Read moreGenuine Expedia guest review
"Fabulous Hotel! Like the Taj Mahal of hotels!"
I was very impressed with Casa Magna. It was so much more than I expected and the price was great! We opted to add the buffet breakfast to our stay and so glad we did. It was a huge spread with several choices to eat! The cost of the buffet was so much more if you didn't get it as a package with room. Perfect location on the beach with pristine views […] of the turquoise ocean waters! The staff was great and concierge was helpful as needed. Hot tub was huge and pool area was much bigger than it looked in the photos! Enjoyed all of the amenities! Read moreGenuine Expedia guest review
"Beautiful hotel on the beach"
Delighted with our choice of CasaMagna. Every detail was as described or better.Genuine Expedia guest review
Third time at this hotel and it was a great stay. We love the Ocean Front rooms, breakfast buffet and the staff at the hotel. While it is not all inclusive, it is a great place to stay.Genuine Expedia guest review
"Great week at Casa Magna!"
If you are looking for a relaxed atmosphere, great beach, friendly staff and affordable rooms, this is your hotel. Nadia at the front desk was outstanding as were the staff in the hotel gift shop. The rooms are a bit dated but very comfortable with a feel of old Mexico. The restaurants were fine and I enjoyed the pleasantly friendly and buxom waitresses […] at the sports bar. I would definitely stay here again, Read moreGenuine Hotels.com guest review
"Marriot Casa Magna"
Great stay at this hotel! The staff is very friendly and helpful. The rooms are nice and the beach is great, too.Genuine Expedia guest review
"Best beach resort in cancun!"
Been there 5 times and great experience every time! 4 restaurabts in hotel and the beach is the best!Genuine Expedia guest review
"Great beach and pool but front desk disaster"
Great views and beach/pool was great but front desk was a mess. "system" was down entire time and not sure there is a system at all. check in took forever and couldn't get a printout of our bill on checkout. Will email it later. Haven't seen it yet and front desk was working hard but had no informtion. Restaurant was somewhat slow but everyone was extremely […] nice and friendly. Read moreGenuine Expedia guest review
"nice hotel nice service on all sections special hk"
all my spectation to 100 % satisfy in special house keeping in my room I give to her 200 points good job her name is ( Aida ) thank you girl keep goingGenuine Expedia guest review
"Marriott Casa Magna Cancun"
The hotel was great. We met so many wonderful people, the service was excellent. We didn't want to come home. The other nice feature is that shopping is within walking distance and we could walk to several wonderful restaurants for excellent dinners. from South CarolinaGenuine Expedia guest review
The CasaMagna did not disappoint. The hotel was clean, staff was friendly, pool and beach were fabulous. The room was more than adequate, very comfy & spacious. The food was delicious at all the restaurants we tried. It's on the higher end…prices are not cheap, but worth spending the extra money for good food, drinks & service. I would definitely go […] back! Read moreGenuine Hotels.com guest review
"Very nice stay at Casa Magna Marriott."
As expected can't go wrong with Marriott. Service is excellent and food is very good.Genuine Expedia guest review
"Would do it again"
Nice hotel. modern and glamorous interior but not over the top ornate. It was my wife and I, and our 3 kids. We had an economy class room and it was impeccable. Staff were happy to bring us a cot for my 18 yr old. They typically charge for it but they gave it to us for free. The wifi was important to us - for both work and personal, including my kids […] 3 devices - but it was unreliable. signal was ok outside but inadequate when in the room. In this day and age Wireless is very important. They also charge $29 for wifi access for 4 days - dumb. Should be included. Pool area was outstanding, as was poolside waitstaff service. Prices are nuts. 5 bucks a beer, 10 bucks a mixed frozen drink, 19 bucks for a cheeseburger. 125 bucks for my family of 5 to have a small lunch by the pool. Beer drinking dads like me can save a bundle by buying beer outside the hotel and discretely bringing it into the pool are in a nylon cooler. Breakfast for 5 in the steakhouse was outstanding but expensive, about 125 bucks and we didn't eat heavy. Beach was gorgeous, sand, waves, waitstaff. Ate at the Mikado Japanese hibachi place where I had sushi and the family had hibachi dinners cooked in front of us. Skilled chef. Good food and flair to entertain the kids. 275-300 for 5 of us. They had a system outage for 2+ days that prevented them from printing my bill for me, so we had to check out blindly and wait for an email from the hotel. Read moreGenuine Expedia guest review
"Great hotel. Wonderfull beach."
I love this hotel. The margaritas coild be better but overall nice hotel. Great staff. Wonderfull beach.Genuine Expedia guest review
"Casamagna Mariott is ok"
It was disappointing to see that there is no coffee maker in the room! Shuttle was not free too...most of the Mariott offer this service! I would suggest look for all inclusive deal...this hotel seem to be too expensive for no service!Genuine Expedia guest review
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