"Casa Magna indeed!"
This hotel has been rated with 4 diamonds many years in a row and I can see why! The staff were always friendly and they provided excellent service! Free wifi in the lobby Hotel filters its own water, so you're safe unlimited use of beach towels Happy hour at the lobby bar from 4-6pm every day! Pool side bar, and restaurant pool and hot but open 24 […] hrs Free parking! (guard on site checking who comes in, so it's very safe) ocean views...priceless! Read moreGenuine Expedia guest review
"I thought "Marriott" meant high standards"
We thought a lot about were to stay while in Mexico and the Marriott has always been a symbol of hospitality here in America. That is NOT the case with the Marriott CasaMagna in Cancun Mexico. This was a terrible place to stay for these reasons. 1. There is a nook when you walk in the room with a minifridge and a basket full of candy. The staff at the […] hotel hope that you eat and drink the contents so that they can bill you for these. I wanted to store my goods in the fridge so I put them in. We came back to the room and our belongings had been removed from the fridge and we were locked out of it. 2. We assumed that internet comes with the room that we paid over $120/night for being the 21st century, but no internet. 3. We were not even able to make a local call. The staff told us that there was a payphone in the hotel, it cost 3 pesos. We ended up having to put 8 pesos in and were robbed of the 5 pesos in the hotel lobby. I asked the staff for a refund and they said no because it was not there payphone anyways. 4. It rained one day while there and the ceiling leaked water right in the room. We were not even on the top floor. 5. After taking a shower one day I used one of the "clean" towels hanging in the bathroom. I had to peel a long black hair from off of my face right after. My wife is blonde. 6. The money exchange in the hotel lobby only offers the exchange 1 way. You cannot exchange your pesos back in to American dollars. Read moreGenuine Expedia guest review
excelentGenuine Hotels.com guest review
"Two Thumbs Up"
Wonderful staff. We were upgraded to a ocean view room upon check in. Nice pool, beautiful blue color, comfy lounge chairs and umbrellas. Mainly a square shape with an additional square to the side for pool volleyball. Does not have the exotic feel that many other similarly priced hotels have. The upside, you are able to use the pool of the JW Marriott, […] which is next door and it has the winding pool, bridges, infinity pool and palm trees. Nice beach area with huge waves. Only drawback for us was that usually they cleaned our room about 3:30 in the afternoon. By then we had already been to the beach and back and were ready for our 2nd shower and to cool off and relax in the room. Three different days were were in the room when housekeeping came to freshen our room. We added the morning buffet to our expedia package for $7 per person. It was WELL worth the $. Their buffet is from 6:30 - 11:30 each morning. If you purchase it on site it is $25 per person. They have a variety wider than I can mention...... made to order omelets, fresh waffles with toppings, Asian options, tons of fresh fruit, variety of cereals, tons of pastry.....I could go on and on.......... Don't rent a car, get the shuttle add on through expedia. $24 per person for round trip. The bus line can take you anywhere for 9.5 pesos (about 80 cents) Read moreGenuine Expedia guest review
"GREAT hotel right off of the beach!"
I came here with 6 other ladies for a bachelorette party. Despite the rainy weather 2 out of the 4 days we were there, we still managed to have an incredibly fun time! We arranged for a private shuttle to/from the hotel for $140 (round-trip), provided by the hotel. There is a bus stop right in front of the hotel which made it easy for us to travel […] along the Zona Hotelera (hotel zone) and to/from El Centro (center/downtown). Taxis were also available, too. The rooms were clean with comfortable beds and clean bathroom. Since we were on the 1st floor, we had a patio area with a walkway that lead you right to an incredible view of the beach. We had a great dinner at the hotel's Japanese restaurant, too. The pool is HUGE and has a swim-up bar. The hot tub was clutch during the cooler nights, too. There is a walkway from the pool area that goes straight to the white sand beach with free lounger chairs. There is free wi-fi in the lobby. Read moreGenuine Expedia guest review
"The people is so kind and helpful"
We spend 3 days , it was rainning but the hotel and people was amazying, we forgot the rain and we were able to joyce our days in Cancun. Xcaret and Mercado 28 I recommend.Genuine Expedia guest review
"Excellent Location Just in middle of main beach"
The hotel staff was very nice. Location is superb just next to hard rock hotel and opposite to McDonald and Papa Johns and has grocery store opp to it. I Must say all the excursion activities were also very near to this hotel. Swimming pool and Spa are too good . My Kids and my wife liked it so much. Only thing i did not like is the Room interiors […] are ok ok . Not decorated as it should be according to Mexican culture or so. B'fast was good but more cleanliness is required where the buffet is kept as i saw little mosquito always flying near the b'fast area. Overall our stay was good and we liked the Ocean view and Large Patio. Read moreGenuine Expedia guest review
A couple of things I did not like about this hotel: 1. The water in the shower was hard to blend cold and hot water. You either take a cold or hot shower. 2. I bought an ocean front room. When I checked in they gave me a different room with a partial view to the ocean. We were told that was an upgrade to the ocean front room we originally bought. 3. […] You cannot change the temperature in the rooms. If you like it cold, then you are going to like it. I tried changing the temperature to 70 degrees Fahrenheit but the thermostat don't work. The room they gave us was nice but not what we expected. The staff was nice and friendly. The food in the restaurants was really good. They treat you really nice. I would have gave them 4 stars, but the bullets above changed it. I recommend that whatever room you buy, make sure they honor your purchase. Read moreGenuine Expedia guest review
"Wonderful view of the beach!"
The staff here is an impeccable example of how to anticipate your needs on vacation.Genuine Expedia guest review
"Best price, best location, best service"
In the middle of the hotel zone in cancun, easy to reach to the beach. Perfect price for this hotelGenuine Expedia guest review
"Way above my pay grade..."
This hotel was soooo nice. I had no idea what I was in for. I am not used to traveling in any sort of style whatsoever, so when I got here my jaw dropped straight to the floor. The staff had no pity for my feeling totally out of place and proceeded to shower me with excess in every possible way helpfullness. I'm completely serious, this place was amazing, […] so nice I was almost a little uncomfortable. But that's Cancun for you I guess. Everything was way beyond my expectations gorgeous. I would absolutely stay again. Read moreGenuine Expedia guest review
"Nice Hotel but"
The Hotel Staff is excellent. The hotel is getting old. They have to start renovating the rooms. The rooms and bathrooms is not what i expect when I book a 4-5 star Hotel.Genuine Expedia guest review
"Very nice hotel with good value"
Clean and nice hotel. Our room was upgraded to ocean view room without any extra charge, it was perfect.. I will stay the hotel again...Genuine Expedia guest review
"Relax in Paradise"
Although I have stayed at the Casamagna Marriott numerous times in Puerto Vallarta, this was my first visit to the Casamagna in Cancun. I was not disappointed. Relaxing on a beautiful pristine beach next to the aquamarine Caribbean Sea was truly paradise. I was on the 6th floor and my balcony view was nothing less than spectacular. The staff was amazing: […] from Efren who went out of his way to get me a towel when I changed locations on the beach to Ofelia in housekeeping who left me little notes and terrycloth bunnies - this is a very professional staff who simply cannot do enough for the guests. I noticed complaints about the food prices in several reviews. I, however, found the food and beverage prices to be absolutely comparable to all 4 to 5 star resorts in Mexico, not to mention that the food was quite good. If you really want to get away and relax on your vacation, the Casamagna Marriott in Cancun is the perfect place to be! Read moreGenuine Expedia guest review
"Excellent hotel, quiet on the beach!"
We had a great time at Casa Magna! The room was upgraded at no additional fee. What we liked most was how quiet it was! Just down the beach at Hard Rock they have music blaring so much so you can't hear each other talk. Breakfast was included in our package.. It was pretty good, but let's face it after 7 days it got old. They did serve some different […] items. Our room was very clean. They had happy hour inside every night! The bartender was great, he'd make my drink before I ordered it! :) Nothing bad to say! We will def return to Casa Magna! I will trade paying for meals over large noisy resorts! I enjoy hearing the waves, not irritating music! Read moreGenuine Expedia guest review
The hotel is amazing , we had a premium ocean view which was wonderful (but similar to normal ocean view , not ocean front) , the staff was more than helpful , offered us a complimentary transportation upon departure One notice , the hotel really needs a professional animations team ; as the hotel lacks recreations , but other than this , everything […] was wonderful Read moreGenuine Expedia guest review
"easy excess to bus, taxies, and other conforts"
Had a great time, it was nice and restful.Genuine Hotels.com guest review
"AMAZING - !!"
Wonderful people - relaxing atmosphere - views from our room were just beautiful... We had an amazing time and we will definitely book this resort again !!Genuine Expedia guest review
"Very good place to stay"
Had a very good time during my stay. I had booked an Ocean view room and the view from my room was fantastic. We went to Thai restaurant and I would recommend people to go there atleast once. All the hotel staffs were very helpful. The breakfast buffet was the best I ever had in any place.Genuine Hotels.com guest review
"GREAT HOTEL EXPERIENCE"
Spent 6 great nights in Cancun - Hotel was beautiful - Staff very friendly - View to beach and Ocean was breathtaking - Pool was great and hot tub was large Hotel also had a great work-out room along with a sauna. Would definitely stay here again - highly recommendGenuine Expedia guest review
Very good, the breakfast could be improved but it was goodGenuine Expedia guest review
"Loved the location, the size and the view."
Best beach in town, great access. Room service food was good. Visiting Mexico not sure why hotel has Thai and Argentine Restaurants. Very expensive to kick back at hotel. Breakfast for family of 4 over $100. Sports Bar on Property ridiculously expensive food. 4 mozz sticks $16. Had to drive into town for seafood. Beds were not 4star quality. Staff was […] very scarce. $150 to call Expedia 800 number. Lack of music, entertainment. Very boring. Stayed out of the hotel as much as possible. Nothing wrong with hotel, but nothing great about it. Read moreGenuine Expedia guest review
"awesome beach front hotel"
Everything about Casa Magna Marriott Cancun is absolutely fantastic. As always, Marriott far exceeds our expectations. Excellent staff, extremely courteous, attentive and always smiling. Made us feel very welcomed. Breakfast buffet is outstanding, great food and lots of variety which was included with our stay. Didn't eat on site as most excursions […] included a lunch/dinner, or we would take the bus and go eat where the locals hang out. Got a complimentary upgrade to parital ocean view. Had a great birthday surprise cake awaiting for me in the room. Will most definitely return again and again. Read moreGenuine Expedia guest review
"Great hotel and staff"
I have been coming to cancun for over 10 years and will not stay at any other hotel.Genuine Expedia guest review
I loved the hotel. The staff , the restaurants and my room was incredible. Everything was clean. And everyone was very helpful. I will stay there again.Genuine Hotels.com guest review
very nice! plenty of beach and huge pool area. the breakfast was included and was wonderfulGenuine Hotels.com guest review
"Very nice hotel right on the beach."
All the staff were very helpful, friendly, and pleasant.Genuine Expedia guest review
"Great Hotel Friendly staff"
I had a great time at this hotel, guaranty satisfaction. Very friendly staff, good location. Little price, but is worth. I recommend, i will stay again if I go to Cancun again..Genuine Hotels.com guest review
4th time to Cancun and found this hotel to be the best so far. Highlights for me were the FREE upgrade to the oceanview room and having the same free upgrade for my brother as well who stayed 2 rooms down from us. The beach released baby turtles into the ocean at night and had the beach lit up so you werent out there in the dark when you wanted to go […] down at night. There is a bus stop in front of the hotel and a 24hr store across the street and a papa johns and mcdonalds as well when you dont feel like eating expensive. everything was clean and i didnt have any problems. I got as many towels as I wanted and they came up right away unlike other places where you wait forever for one towel. The wifi was good and even worked on the beach. Overall I would definately go back and would hope the girl at the front desk, Nadia will be there. She helped me so much with lost room keys almost daily. :P Read moreGenuine Hotels.com guest review
"Great hotel for a family atmosphere"
My family stayed there for 9 nights. It was great atmosphere . Very affordable and staff was great.Genuine Expedia guest review
"Nice Beach front hotel"
Great accomodations excellent staff very quiet atmosphere .Genuine Expedia guest review
"VERY NICE VIEW TO THE BEACH"
MY WIFE AND I LOVE THIS HOTEL BECAUSE IS VERY CLOSE TO NICE RESTAURANTS SUCH AS PUERTO MADERO AND THE BEACH AT THE HOTEL IS ONE THE BEST AMONG ALL OF THE HOTELS IN CANCUN THIS IS OUR 7 STAY AT THIS FACILITY AND WE WILL RETURN EVERY TIME WE VISIT CANCUNGenuine Expedia guest review
Very good value! The lobby is very nice. Room was clean. Stayed for four nights.Genuine Expedia guest review
Marriott Brand is doing the things well. The hotel is extremely good at a fair price. The staff couldn´t be more helpful. The facilities just great. My only observation is that the rooms are a bit small but the don't lack in comfort nor good taste. The prices of F&B are totally outrageous but that seems to be the way of the luxury beach hotels in Cancun. […] For sure i´ll consider this hotel again in future visits. Read moreGenuine Expedia guest review
"Work on food pricing"
The hotel needs to reduce its food prices. This is the second time I stayed at this hotel. This time I saw more pizza boxes, McDonald’s bags coming into the hotel from a lot of guest. If you have a family of four and breakfast is $22.00 a piece + tax that’s some $88 for breakfast. When you can go to McDonalds a short walk from the hotel ( across the […] street) and spend $15 dollars and get a good Breakfast for a family of 4.( Unlike in the US McDonald’s they cook to order so food is hot and fresh, oh and Good). A large Pizza is $20 dollars and feeds the whole family, whereas, I had two orders of wings (6 apiece ) and fish tacos and two alcoholic beverages in your Sports restaurant and that was $73.00. The Argentina Restaurant charges $22 for the salad bar. But in the States you can go to Fogo de Chao and the salad bar is $25 and have way more selections than what the Argentina Restaurant offers. The food is way over priced. The hotel should take the lesson from Vegas—Cheap food-Quality rooms- expensive drinks –That works all the time. You have quality rooms-great place but need to work on food pricing Read moreGenuine Expedia guest review
"Very nice resort"
Great resort, 15 min from airport on a rental car, safe lit up road, near other major resorts, activities are available on beach, great breakfast, 2.5 hrs drive from chichen-itza, 1.5 from tulum, clean but can use some upgrades in room.Genuine Expedia guest review
"Perfect retreat from landlocked Kansas City!"
This was our first trip to Mexico and we really wrestled with doing an all-inclusive, or ala carte package. We are so happy with our decision not to do all-inclusive for this first trip. It forced us to get out and see the area, but also gave us the flexibility to enjoy some of the fine restaurants at the Marriott properties. We had the unique pleasure […] of getting to meet the Executive Chef over the two Marriott properties. The passion that Mr. Espisito puts into his menus carries through to the staff who prepare and serve the food. Unlike most all-inclusive reviews, you will not see any food complaints from the Marriott properties. We are already talking about our next trip back to Mexico and have already shared many wonderful stories with friends and associates. Thank you CasaMagna! Read moreGenuine Expedia guest review
"Fabulous property, incredible service!"
This beautiful hotel occupies a pristine beachfront location. Staff is wonderful, eager to insure your well served. We could not be happier.Genuine Expedia guest review
Great location close to 711 store McDonald's papa johns staff is great pool is wonderfulGenuine Expedia guest review
"Close to evreything I wanted to see"
I was very comfortable, I liked it alot.Genuine Hotels.com guest review
"Close to the beach, average to good hotel"
Food were not too good. I ate at JW Marriott most of the time. IT was excellent that I could use both facilities.Genuine Expedia guest review
"Amazing hotel right next to the beach, enjoyed it."
This resort was very amazing im sure there are better hotels and resorts around the hotel zone but this one was honestly just amazing. The hotel staff were very kind and helpful and the hotel itself was very beautiful, clean and well maintained. I would go back to the same hotel if possible on my next trip to cancun.Genuine Expedia guest review
"I enjoyed my stay"
I enjoyed my stay. BUT, I had reserved for 4 nights through Expedia, and while on my vacation decided to extend by one night, and the rate for that last night was significantly higher than the first four. I know your policy, and that Expedia has special discounted rates, but it would be nice service if once I decided to extend my stay that the rate […] could remain the same. Read moreGenuine Hotels.com guest review
"Fabulous stay! Highly Recommend!"
My husband and I were searching for a hotel right on the beach that was quiet, beautifully appointed with attentive and friendly staff. The Marriott CasaMagna was exactly that. Every single employee of the hotel was intent on providing us with a comfort. The pool and beachside staff brought us Margaritas before we could ask. The restaurant staff were […] silently ubiquitous and we never needed to ask for thing. Lovely place! We are looking forward to another stay where you are so relaxed that the biggest decision you make is whether to lay by the pool or the beach. Palapas, lounge chairs, white sand and turquoise water! What more could you want? Read moreGenuine Expedia guest review
The hotel was excelent, the only thing I didn't like was a misunderstanding, when I choose the Leisure European Plan and the Ocean View, I was expecting at least breakfast and a front Ocean View, but it wasn't. I didn't understand that European means no meals at all and Ocean View means a lateral View.I have travelled many times to Europe and they always […] give you breakfast at least a Continental breakfast, so I don't understand why European plan means no meals at all. Read moreGenuine Expedia guest review
"overall good ,bed little be hot must be the mate"
very good , good weather ,been there before and this time we hit a "perfect" weather we all enjoyed it very muchGenuine Expedia guest review
"Beatuful experience about saving turtle program"
The hotel service needs to mprove, but the main trouble was that they dont have a cafeteria to have a light breakfast or dinner, they only offer expensive restaurants to eat, but i have to say, very good food quality.Genuine Hotels.com guest review
"Great pool and beach, friendly and helpful staff."
We enjoyed our stay in the Hotel, personel was very helpful and friendly. Only drawback was the roim view to a small garden. Pool was alomost for ourselves, beach is really nice, we experienced the turtle release. Just outside the hotel, there is a McDonalds and Papa Johns along with 2 convenience stores.Genuine Hotels.com guest review
"Gorgeous hotel, but the food is very expensive."
It's located in the middle of the Cancun hotel zone. We had a beautiful room facing the ocean. The lobby was stunning. My daughters enjoyed watching the sea turtles lay their eggs on the beach at night. There is a small convenient store across the street, otherwise, you have to drive or take the Route 1 bus for shopping or entertainment. On our first […] night, my wife and I ordered 2 plates and 2 margaritas at their Argentinian restaurant. It was over $100 USD. Five sodas in the hotel shop cost us an additional $20 USD. After that we decided to drive into town to buy all of our meals and groceries. Read moreGenuine Expedia guest review
"Vacation of a lifetime"
Very clean and the people are very friendly I will go againGenuine Expedia guest review
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