Excellent facility and great service!!! Do not hesitate to try itGenuine Expedia guest review
"Nice hotel on the beach... little outdated"
The hotel is close to airport, right on the beach and nearby to restaurants and other attraction. The pool is great and the staff is pleasing. The room we stayed in was outdated and later on staff told us that the hotel is going through renovation. The rooms lack some basic ammenities such as coffee maker and microwave. Overall i would say that every […] ocean facing room has a good view and easy access to the pool and beach. Read moreGenuine Expedia guest review
Great hotel and great restaurants nivel Beach and incredible staff also the beach is perfectGenuine Expedia guest review
"Not what I expected"
I had booked a room with a kingzise bed with ocean view. The check-in staff confirmed my booking when I arrived, but when I got to the room I had recieved a old room with to single beds. The ocean view was a joke as well. With some disturbing conversation I finally got a nice room, but not the ocean view I expected. I guess this is what happens when […] you book online on sites which is not their own. This hotel is old and it shows all over the complex. The gym is for example too small and the corners of the walls in the gym is damaged and not taken care of. That room looks more like a 2 star hotel. I dont like that the charge extra for using the tennis courts. The hotel staff are very friendly. That is probably the best part of this hotel. Breakfast was over all pretty good but too expensive for what you are getting. I have no idea what the use in the orange juice though, and the bread section was dry everytime I tried something. The had a decent fruit table and a helpful egg chef. Read moreGenuine Hotels.com guest review
"Lost and service was terrible"
Hotel front desk had no clue neither did the concerige. No calendar for activities. Just terrible. Basically show up and figure out what you want to do because the hotel and staff was very lost. In the room the mini bar was molded and did not work all the food and drinks were expired. It took 5 calls to the front desk to get this nasty mini bar out […] then when they brought the new one I had to help install and remove the old one and there was still no snacks or food in the new bar. The second day after getting the mini bar replace the light above the bed kept going off in the middle of the night. 3 calls and no one ever came and looked at the light. Just slept with the covers over my head. In the bathroom the molding at the bottom of the door was coming apart which I also placed 2 calls about and no one fixed this. There was a piece of metal hanging out at the bottom and every time you opened or closed the door the metal would poke back out and have to be pushed in. It was a rusty piece of metal and also could have been dangerous if it hit someone's foot. The hair dryer did not so we just dealt with that because the problems we complained about were not solved. The most disappointing thing was that we asked to upgrade and or buy the all inclusive package and they had no interest in even trying to accomidate us. Terrible especially since I am a Marriott club member. Beach and pool were nice. Bellhop helped us out and was good. Massage and spa area was good but the problems. Read moreGenuine Expedia guest review
Response by Marriott CasaMagna Resort Cancun Dear Jamie, Thank you for taking the time to post this review. I am very sorry for the inconveniences that you had while a guest with us. Our Front desk and Concierge staffs are well trained and I apologize if we do not meet your expectations. I have spoken with the department leaders to assure this was an isolated case. I would like to let you know that we only have the all-inclusive package available when you book online specifically selecting that package, we do not have the option to offer it at property. For the upgrade, we normally have a variety of options for our guest to choose; once again I am very sorry if we do not had anything that fits your needs. Thank you very much for your nice comments about our beach and bell staff, I hope to have the opportunity to regain your confidence in a future stay. Tiffany S, (Front Office Manager)
"Beautiful hotel by the beach with a beautiful view"
Enjoyable stay. Courteous staff and great sports bar and grill. Beautiful lobby areas for relaxing while waiting for someone or just to sit and read a book.Genuine Expedia guest review
"Moderately priced, aging décor, wonderful staff"
décor definitely aging. beds too soft and definitely sagging. food above average. staff wonderful. bit expensive for what it really is.Genuine Expedia guest review
We enjoyed a great 4 night stay at the CasaMagna. The common areas including pool and beach were gorgeous! Staff was very helpful and attentive, and everything you need was either at the hotel or available through the hotel, e.g., car, snorkeling, jet ski etc. We had breakfast buffet twice, it was pretty average and expensive but convenient. Location […] was good and free parking appreciated. Apparently complimentary Wifi was available in the lobby, but we did not know this until last day- in room was $20 per day which was too steep for us. Only downside was that we paid for a "premium" ocean view room that was supposed to have upgraded bed and bedding and the room we received had really standard bed and bedding, so I think we were given the wrong type of room (even though I confirmed we had a premium room reserved at check in). All in all the room was nice (appeared to be recently renovated) except the beds. I will stay at the CasaMagna everytime I'm in Cancun! Read moreGenuine Hotels.com guest review
Beautiful hotel. I would recommend this hotel. The outdoor facilities are great.Genuine Expedia guest review
"High quality through the years"
We have come back to this resort starting with our honeymoon 20 years ago, then our 10th anniversary and lately our 20th. All I can say is that every time has been better than the last one and that they have a sure customer for the future. You do not have to leave the hotel at all food-wise because they have the best restaurants of the whole Cancun […] hotel zone and specially the best breakfast buffet. Extremely satisfied with the overall service. Read moreGenuine Expedia guest review
"Great location and decoration!"
There are several good restaurants around the hotel, close and convenient. The inner decoration is perfect! Great ocean view.Genuine Expedia guest review
"Great hotel but a little dated"
Love Marriott hotels. The hotel is a little dated its a 15 minute bus ride to club and bars. There is a convenient store across the street, 7-11, McDonald's, and papa johns. Beach was big, clean and easily accessible. Pool was nice but jw next door and connected to casa magna had infinite pool. Restaurants were fantastic especially since you can also […] visit jw restaurants and charge to room. Usual resort prices. For the price top notch. Read moreGenuine Expedia guest review
Tasteful lobby and rooms in colonial style, amazing view from the balcony, great facilities whether the pool or the gym or a good selection of restaurants. The beach has great soft white sand, is kept clean, never feels crowded. The staff is super friendly and makes you feel at home.Genuine Expedia guest review
"I was very good, easy going environment"
I had a problem in my room one of the pipes was leaking and they gave my a better roomGenuine Expedia guest review
"very good services overall"
Very good ,clean,staff excellent ,restaurant shotel service very goodGenuine Expedia guest review
The hotel staff was great and the hotel was very well maintained. Excellent location as well. Just a short bus or cab ride got you where you wanted to go. The only negative thing I can say is that there were way too many children there. Maybe that's indicative of Cancun in general and not just the hotel. Besides that, we enjoyed our stay there.Genuine Hotels.com guest review
"It was suppose to be all inclusive that's what the"
The expidia description of this hotel is wrong. It was suppose to be all inclusiveGenuine Expedia guest review
"Week before Thanksgiving"
We took our kids and had 2 rooms, both identical premium rooms with free breakfasts. The rooms were small but very nice and very clean. The staff was excellent and the food was also very good. We were told that the JW Marriott next door honored all restaurant charges, but found later that the free breakfast did not happen at the JW. The hotel could […] have made it more clear. Also make sure and get the hotel restaurant coupon which gets you 10% off 1st meal, 20% off second, and so on up to 40% off. Big deal when lunch is $100 for 4. Beach is clean, pool is nice, but JW is way nicer. Read moreGenuine Expedia guest review
"Great place to stay in Cancun"
This hotel is not one of the large resort areas, and that is what I like about it. It is nice, clean, and much more private than some of the larger hotels. You don't pay any extra for all-inclusive meal fees, and therefore you can get better food out in the city or at the hotel's Parrilla which is excellent. The service was so nice - they even reminded […] me when I left that I had a $50 free gift with the deal I signed up with, and that I could go get myself something from the gift shop - for free! Who does that? I was very impressed. Read moreGenuine Expedia guest review
Everything so expensive $19usd for room wifi $5.50usd for a coke at the bar. service lacked couldn't even get an hour late check out in low season. very disapointing.Genuine Expedia guest review
Response by Marriott CasaMagna Resort Cancun Dear Guest Sam, Thank you in advance for posting your comments on Expedia. I am sorry you found our internet high in price. For the enjoyment of our guests our hotel provides free internet access in all public areas. The great location of our property provide many options for food and beverages and prices are similar to ours. We look forward to seeing you once again in Cancun. Sincerely, Miguel Angel Flores C. | Gerente en Turno
We have a beautiful experience; we were celebrating our tird anniversary; we have a great time and good memories.Genuine Expedia guest review
We had the pleasure of staying at the CasaMagna Marriott for the 5th year in a row! Once we booked our reservation, Akemi (Concierge) provided assistance and recommendations until we arrived. The CasaMagna is a beautiful boutique hotel with all the modern amenities and a pleasant and conscientious staff. The hotel is located in the Hotel Zone close […] to the attractions of downtown but far enough away to remain tranquil. The beach is fantastic and very well maintained with attentive lifeguards on duty at all times! The pool, beach, restaurants, spa, lobby/sports bar, fitness center, and salon are all conveniently located onsite and only a short distance from any room. The only minor inconvenience was that my wife had to obtain pesos for services she received at the salon and was not able to charge it to the room. Lastly, the entire facility and staff was absolutely amazing!!! However, I would be remiss if I didn’t express my extreme gratitude to the excellent service and hospitality we received from Israel (Chief Concierge) and his staff (George, Leo, Hugo, and Mr. Romo), Jaiarda, Elezar (Isla-Bahia), Juan, Enrique and Mr. Enrigue (La Capilla) and Ericka & Karimme at Champions Sport Bar. The CasaMagna Marriott if definitely our home away from home and we look forward to embracing their hospitality for years to come. Al & Zona Craig Washington, DC Read moreGenuine Expedia guest review
nice hotel in a good location, pleasant time spent there. attentious attendants. good structure and building.Genuine Expedia guest review
"Stayed Nov 13-17"
Very impressive hotel. Staff is amazing...from the doorman to the bar staff. Everyone take pride in their work and go out of the way to assist you. The facility is very beautiful and well maintain. I really like the fact that nobody tried to sell us any timeshares. One last thing, their breakfast buffet is well worth it!!Genuine Expedia guest review
"Celebrating our 5 year wedding anniversary"
This was our third vacation trip to Cancun Mexico, with this trip being extra special as we were celebrating our 5 year wedding anniversary. Previously, we had stayed at the Marriott Casa Magna 5 years ago for our honeymoon. We continue to come back to this hotel for the location as well as for the way we are treated like family. The hotel has a motto […] "welcome back". We certainly were and treated like extended family upon arrival until we checked out. The hotel staff is always friendly and accomodating. They made sure the first day we arrived to send up to our room a complimentary bottle of champagne and some desert treats acknowledging our wedding anniversary. On the day of our 5 year wedding anniversary, they made sure that the roses I ordered were personally delivered to my wife sitting relaxing on the balcony, enjoying the ocean view, surprising her. At the breakfast buffet, we got to know one of the waitstaff Jose who ensured that each day my wife was provided with one of her favorite food items, the red cactus fruit, which was personally delivered by one of the chef's from the kitchen. In addition, Jose also suggested that she try the red cactus juice with honey water and ice. It was refreshing and we both enjoyed having this with our meal every morning. All week we were assisted by Daniel Romo at the concierge area for any requests or specific needs that we had, and his local knowledge came in very handy. Mario, the hotel bartender made some amazing drinks. Read moreGenuine Expedia guest review
"Recommend this hotel"
It was a quick trip but a great hotel at a great price. Beautiful pool :) definitely would not mind staying here again!Genuine Hotels.com guest review
I loved the hotel it was awesome!! Thanks!!! Everyone was so nice! Things were well handled, professional, and enjoyable. I could speak english if i wanted, always a plus.Genuine Hotels.com guest review
We were looking for the hotel with no "all inclusive" option. I must say this hotel is very good. Large rooms, good sea view. Hotel looks recently renovated. Excellent staff. Brilliant breakfast (we took this option at the booking). We will definitely stay here if we are back in Cancun.Genuine Expedia guest review
"Such a beautiful and relaxed experience"
Went to this hotel after partying all weekend and needed a day to recover. Such a beautiful place at an affordable price:) I fully recommendGenuine Expedia guest review
"Excellent location...nice amenities ."
Restaurant(s) slightly above average. Better quality/price value -even the more expensive restaurants) are ooffsite and relatively nearby. Buffet breakfast @ Casa Magna is outstanding though.Genuine Expedia guest review
"Very nice hotel"
We didn't know what to expect when we booked this hotel since we had never stayed there but it turned out to be an awesome choiceGenuine Expedia guest review
"Great hotel for our anniversary."
Everything that you come to e pact from a Marriott hotel. Friendly and professional staff. Highly recommended.Genuine Expedia guest review
"Nice hotel in a nice place."
Beautiful hotel. The on-site restaurants were decent and there were good restaurants within easy walking distance. The staff was very friendly. The on-site travel agent was great in helping to arrange activities. I got a great deal for the hotel on Expedia. I was overall very happy with my stay. Even my window view which was on the opposite side from […] the beach wasn't bad. Read moreGenuine Expedia guest review
If you are looking for a lovely hotel where you do not want alot of action, but nice and relaxing, clean, with a very courteous staff you found the right place.Genuine Hotels.com guest review
"Great hotel footsteps from the beach"
Great stay! Emmy the supervisor was very accommodating. All of the staff was friendly and greeted you. Eliza in the tours was very helpful. The beach was steps from the pool and had the most beautiful crystal clear water and white sand. I would definitely come back again!Genuine Expedia guest review
"Horrible front desk"
They are such a terrible hotel. Reserved a room with a king sized bed and they switched it to a double size bed and states they didn't have any rooms available to accommodate our reservation. Not true. Had to complain to front desk supervisor and was finally accommodated. Bad business!! Terrible business!Genuine Expedia guest review
Response by Marriott CasaMagna Resort Cancun Thank you for taking the time to post this review. I am truly sorry for the experience you just mentioned with our front desk staff, I am sure they could handle the situation better. I am glad to hear that you get the assistance for the supervisor and it was solved. I hope to have the opportunity to welcome you again in a near future. Tiffany S. (Front Office Manager).
"The service was excellent, food is great"
The service at the CasaMagna is outstanding. Everyone from the bell staff, front desk, maids, spa, and restaurants was excellent. The wait staff at the pool is the most attentive of any staff at any resort. When I arrived for my one-week stay, my hotel room wasn't ready. I waited poolside eating a light lunch. When I later returned to the desk to check […] in, an ocean view room (which I requested and paid for), wasn't going to be available at all. The hotel upgraded me to a spacious suite. The suite was nice. My only complaint was that the suite smelled like a damp basement closet that hadn't been opened for some time. Smelled very musty and stale. Also, like many suites, it had adjoining rooms. This is normal and expected. However, unlike USA hotels with adjoining rooms, the room wasn't separated by two steel doors. Instead, there was just a single wood door. This meant that I heard everything from the couple in the room next door at all hours of the day, just as clearly as if they were in the room with me. Their arguments, their conversations, e-v-e-r-y-t-h-I-n-g. Read moreGenuine Expedia guest review
"Well maintained resort with exceptional service"
stayed here for three nights. the front desk upgraded me to an ocean room with a balcony. every time i called upon hotel staff they knew my name and responded in a polite and courteous manner. i truly felt it was genuine and everything was easy from check in to check out. the room are a bit older than what i am used to but they are so well maintained […] it is not that big of a deal. hotel grounds was impeccable and the distance to the pool/beach was so short and convenient. hotel layout is great as well. Read moreGenuine Hotels.com guest review
"Very nice Hotel right at the beach"
We went with our infant and had a wonderful stay. The Hotel is greatly located, modern and well taken care of.Genuine Expedia guest review
"Beautiful place to relax and enjoy your vacation"
We have stayed there 5 times and have not been disappointed. The staff were specially attentive and willing to please us and ensure that we enjoyed our stay.Genuine Expedia guest review
"Great hotel with beautiful beach"
We really enjoyed our stay at the Marriott Casa Magna. It is located in a central location and close to great restaurants, shopping and downtown Cancun with excellent 24-hour bus service in front of the hotel. The hotel staff is excellent. They were very professional, friendly and even offered great recommendations for dining and shopping like the locals. […] The hotel itself is beautiful and well maintained. The beach is very clean with nice waves, not crowded at all. The dining options were plenty, but only visited Champions. The breakfast was excellent. The room itself was nice and cleaned daily. The bathroom, while clean, needed a makeover, especially the tiles. We were told this was undergoing renovations in the near future. Overall, an amazing experience at the Marriott and will definitely come again. Read moreGenuine Hotels.com guest review
Lovely place and lovely staff. Every one is very friendly and helpfull. Was disappointed at our couples massage at the spa. Not very relaxing and very rushed. You pay allot ( not cheap at all ) to relax not to feal rushed.Genuine Expedia guest review
"beatiful clear beaches and climate"
wonderful experience never seen clean beaches and helpfull people for directionsGenuine Expedia guest review
"Bad Service and Under Renovation"
Was looking forward to relaxing for a week, but arrived to find out we were placed in a room surrounded by rooms that were under renovation. We requested a change, as I believe this should have been posted before when one makes the decision on which hotel to stay at. Hotel was nearly empty due to low season, and Adriana at the front desk was simply […] not wanting to help. My wife had to go speak to the manager 2 times in person to get another room the next day. Other than terrible front desk service and surrounded by construction workers at an empty hotel, beach is great, food options on site were very good too. My suggestion: with so many other hotels in the area, stay away from this one. Read moreGenuine Hotels.com guest review
Response by Marriott CasaMagna Resort Cancun We appreciate taking the time to post this review.I am very sorry to hear you have experienced an impersonal service when you asked for help to change rooms; I believe that our employees could have attended your needs differently and much more professionally since they are well trained. I also would like to offer you an apologize if the rooms renovation caused you any inconvenience, we are doing our best to try to make it as smooth as possible for our guests. I truly hope that you decide to visit us again in a near future. Sincerely, Tiffany S. (Front Office Manager)
"Nice hotel and very kind staff"
Wonderful vacations. Beautiful view and excellent breakfastGenuine Expedia guest review
The hotel is very old. The bathroom felt yucky. They don't change the sheets everyday even if it's visibly dirty (we have a 1 yr old). I would definitely pay extra $$$ to stay at JW marriott next door. The front desk people were not so friendly either. Questioned my total bill at check out because they added 19% taxes on top of the tax inclusive rate […] I got and staff came back to me as if I don't know math. I had them call hotels.com to find out its their mistake. Location is very good though. Only one pool but I'm glad it wasn't crowded. Would not come back here again. Definitely not up to Marriott standards. Read moreGenuine Hotels.com guest review
Great hotel and services. Room clean and comfort. The staff excellent.Genuine Expedia guest review
Hotel was great. no problems in room. room service was great. restaurants on facility were excellent. the beach was beautiful, clean, and not crowded at all. beachside umbrellas always available. hotel located near downtown on bus line that runs every 10 minutes to go shopping and exploring downtown cancun. highly recommend.Genuine Expedia guest review
"Great hotel close to everything,"
It was great, the food is excellent,the staff are very kind y polite I recommend this hotel to someone who wants to have a good and comfortable stay.Genuine Expedia guest review
The Marriott Casamagna is an absolutely beautiful hotel, and our room was very comfortable and clean. We had a room overlooking the ocean with a nice size balcony, two chairs and a small table. Very romantic! The staff was very friendly and went out of their way to be helpful in every way. They offer a concierge service that once again went out of their […] way to make you feel special and appreciated. Special kudos to a concierge named Isreal who went above and beyond in helping us plan our daily activities and catering to our personal needs. We were there for 9 nights and ate almost every meal at the hotel. The are several restaurants on property. We ate at all of them at one time or another, including room service, and the food and service was wonderful! I highly recommend the breakfast buffet. The food was always fresh and there was a large selection to fit every taste, including a chef that would cook to order. I have stayed in hotels all over the world in more than 60 countries and this was one of the best hotel experiences I have ever had. I really cannot find a bad thing to say. Plus, they had the best dollar to pesos money exchange rate of anywhere in town. So if you are wondering where to exchange your money, do it there. We checked several exchange options and nobody could beat their rate. I would recommend this hotel to anyone. If you are looking for a great hotel for your Cancun vacation you can stop looking. Book this hotel. You will not be disappointed :) Read moreGenuine Hotels.com guest review
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