Already spoke to manager. Stained mattress - food left on the wall by trash can( from previous guest ) however they cleaned it after I brought it to their attention. Pool was cold and no towels left and had to let them know to restock.Genuine Hotels.com guest review
Had a great time. Staff was friendlyGenuine Hotels.com guest review
"Nice night away from the snow"
I took my children here to use the pool and get away from the snow. It was perfect. There was not anything wrong with the room, the pool was warm and the staff was nice. The breakfast in the morning was better / fresher than expected. The staff even served us a couple things that had not been there when we started breakfast. I think it was great for […] a one night stay and affordable. The staff at the restaurant next store was also very nice. Read moreGenuine Hotels.com guest review
I have stayed at this Red Roof Inn many times and will continue to stay there whenever I am in town. I receive high quality personal service not experienced at other hotels with same or higher rating. Red Roof Inn has found a gem in the person of Brian - he is always friendly, courteous, and professional. His outstanding customer service is above and […] beyond! Yes, the hotel is under some renovation, but Brian's concern for the comfort of the hotel guests is immeasurable. Read moreGenuine Hotels.com guest review
"Cheer competition stay"
The hotel was clean and the breakfast was nice. They did run out of towels and the lobby and pool were freezing! Beds were very stiff but everything was clean and smelled good.Genuine Hotels.com guest review
Very nice jacuzzi. Very comfortable. We enjoyed our stay there. Not too noisy either. If I ever need a hotel out there again that's the place I'll go to again. The staff was courteous and nice.Genuine Hotels.com guest review
"dimly lit and cold but clean"
The hotel from the outside was pleasant, the lobby was also. But as soon as you enter the hallways its like an old apartment building. You can tell they have tried to freshen up the place with paint, but the taped on room numbers and lack of light made it almost dreadful. Our room was clean, but very dimly lit. The trip down to the swimming pool the […] kids were excited, but once you stepped one foot in the pool, it was over, it was cold. Stepped into the exercise rom just to walk right back out it was very cold. Read moreGenuine Hotels.com guest review
"Great stay, but needs structural improvements."
I stayed here to be close to work because of bad weather forecast. It was fine for that. But the hotel needs considerable work. The curtains were torn and you could hear everything going on in the hall and other rooms. The hotel offers awesome amenities. Some TLC and renovation would make it a great find. But for the cost, it was a good deal.Genuine Hotels.com guest review
"Less than expected but was accomodating"
We stayed in Jan so this would be a different review had it been in the summer. Our room was accessed from outside the hotel which meant if we wanted to use the indoor pool we had a long walk outside in the cold. This wouldn't be a problem if it were summer. Our tiled bathroom floor was very cold but we were able to overcome by spreading a few towels […] on the floor. The front lobby, which is also the breakfast area was very cold due to the location of the main entrance. Again, not a problem in the summer but a big problem in the winter. The lady at the desk was wearing knit gloves. That has to say something. The basic breakfast was fine but would have been nice to have something warm during the cold season. The only thing hot were your bagels if you toasted them and the coffee. The hotel itself was a nice place. The lady at the front desk was very friendly and when the maintenance staff was not available, she brought the extra blankets we requested. The restaurant next door was very good as well. Despite some of the issues I would stay there again, it's just good to know what you are up against before you get there. Read moreGenuine Hotels.com guest review
"Worth the price"
Overall a positive stay. Room was not in perfect condition but it was clean.Genuine Hotels.com guest review
Nice place, friendly people, comfortable bed, good value.Genuine Hotels.com guest review
"Moving day hotel."
The room and hotel was clean. The hotel clerk was cheerful. The breakfast was sufficient but left a lot to be desired. Would we stay there again....yes.Genuine Hotels.com guest review
"Place to Crash"
We just needed a place to crash so that we could be first in line at the Palace the following day. Only paid $60, which was well worth it. This hotel is a stones throw from the Palace, several stores, and restaurants. There's a Pizzeria/Bar right in the parking lot, the service there was awful but the food was okay. We didn't use the pool but it looked […] clean. Room and beds were nice. Would absolutely stay again. Read moreGenuine Hotels.com guest review
"Comfortable, good service, abandoned by corporate"
Good service. Although the hotel appeared to be under some repair and renovation, there were no maintenance/contractors working at the facility on Wednesday or Friday. I know Thanksgiving was sandwiched between, but if this were a priority property for RRI corporate, they'd knock the work out quickly - it's simple stuff. The property seems worn and […] unattended. Read moreGenuine Hotels.com guest review
Nice hotel, very convenient for Pistons game.Genuine Hotels.com guest review
"Good value for money"
They were painting the hotel, but they were friendly, and it was good for the priceGenuine Hotels.com guest review
"Nice hotel for the price!"
We stayed for three nights, the staff was friendly, the location was good. We will be staying there again.Genuine Expedia guest review
"Nice hotel, great location"
We enjoyed our stay very much. The staff was great and so helpful. The restaurant right next door for lunch and dinner was not only handy but had great food and staff. The only reason it didn't get five stars across the board is because they were remodeling and the breakfast area was shut down. I know places have to remodel and that was an inconvenience […] or noisy, but the breakfast bar being shut down was. They should have made something available elsewhere within the motel. Read moreGenuine Hotels.com guest review
okGenuine Hotels.com guest review
"2 thumbs up"
Great breakfast, friendly staff, very comfprtable roomsGenuine Hotels.com guest review
I have stayed there about 9 times in 5 weeks. This has been the worst experience. We were put into a handicap room without anyone telling us. We had no bathtub which is what we wanted, the room had no heat so it was freezing, only two towels and one rag. The shower only trinkled out, it was very hard to get soap off of our body because of the water […] dripping out. The alarm clock did not work at all. very dissappointing. Read moreGenuine Hotels.com guest review
overall it was a pleasant experience, and I would tell my friends about the place and give a good recommendation.Genuine Hotels.com guest review
Perfect for a 1 night stayGenuine Hotels.com guest review
Had a shuttle to get to the palace for a reasonable fee.Genuine Expedia guest review
Broken ice machine, whiskey bottle on floor, room smelled like smoke, view of a satelite dish and a tar roof, terrible static on tv, no room cleaning in 2 days even though i had request sign out. Woman at front counter has poor attitude both times i was there.Genuine Hotels.com guest review
"Clean & Friendly stay"
Room was clean & staff was friendly. Decent price for a decent hotel. I had an issue with being double charged for my room, however, the staff was able to correct this in a matter of minutes over the phone. Mandy was fantastic! Will use this hotel again when in the area.Genuine Hotels.com guest review
wasn't expecting what was at this hotel, very comfy and great pool nice bed big tvs, and a good bar with the best pizzas next door, will be booking again on my next tripGenuine Hotels.com guest review
Good room. Great rate. Basic breakfast. Overall a good deal.Genuine Hotels.com guest review
"Nice, clean place to stay!"
Clean, comfortable and close to the outlet mall shopping.Genuine Expedia guest review
Cobwebs corner of shower. A pill in between the sheet and mattress (looked to be Tylenol). Smoking area just outside the rooms is nice for those who do. However air conditioning/fans brings this right inside the room. One restaurant next door, other then that nothing for a few miles.Genuine Hotels.com guest review
"Great place for The Palace"
Not a great breakfast, but helpful and accommodating staff.Genuine Hotels.com guest review
"Stayed for a Concert at DTE"
The location was fantastic. When we arrived at the hotel there was a shuttle to take us to and from DTE, perfect. The front desk attendant was the only reason I did not give all 5's. She never said hello, looked up when she spoke to us, slammed her phone down, completely rude and unprofessional. Other than that, the hotel was in great condition, room […] was clean, loved the outside seating area Read moreGenuine Hotels.com guest review
"Close to The Palace of Auburn Hills"
It was nice enough for the one night stay that I needed and the price was great! It's also nice to have a good restaurant/bar beside it as well as getting a free continental breakfast.Genuine Hotels.com guest review
"You Get What You Pay For"
This isn't the Hilton, so don't expect the Hilton look or feel. The box spring was visible and tattered, there was a half eaten Reese's peanut butter cup on the side of my bed, and there was a fly from h*** that wouldn't die BUT it was extremely close to the Palace (my destination), the staff was friendly and it was reasonably priced.Genuine Hotels.com guest review
"very well improved"
Nice cust serv. Employees was nice.Genuine Hotels.com guest review
Great option of shuttle to concert....lack of water pressure in hotel only drawbackGenuine Hotels.com guest review
"Great accommodations for the price"
Nice pool, clean and conveniently located. Unfortunately the ZZTop concert was cancelled but we will remember how convenient it is to get to DTE Energy Theater. Also pet friendly hotel.Genuine Hotels.com guest review
"nice to stay at if your going to concerts"
we had a great time. would definetely stay here again. shuttle service to dte music energy theater was a great bonus, so we could party and not worry about driving back. :)Genuine Hotels.com guest review
"Just what I needed!"
We had a nice room, quiet, and the hotel staff was wonderful! Thanks for a good time!Genuine Hotels.com guest review
"They don't like Hotels.com bookings"
Once the hotel proprietor realized we booked through Hotels.com, he became annoyed and unpleasant. Although they were far from full, we got a room directly across from the elevator and facing a truck busy street. Avoid this location.Genuine Hotels.com guest review
Great priceGenuine Hotels.com guest review
It was clean and the staff was friendly. Close to the DTE Theatre.Genuine Hotels.com guest review
Highly recommend and I would definetly stay here again!Genuine Hotels.com guest review
"One if the nice's"
The Palace Inn was very comfortable and very clean. The staff was very friendly and very helpful. We did however found it hard to find at first as the sign doesn't really stick out at you it blends into the colour of the building.Genuine Hotels.com guest review
"Great hotel for the price"
Was only there in the evening but it is conveniently located if you are in town for an event at Canterbury Village. About everything I would expect at a hotel. Restaurant right across the parking lot (G's) has good beers on tap so what more could I want?Genuine Hotels.com guest review
The hotel is very clean. Staff is very helpful with directions or answering questions. The rates are reasonable. The location is near the Palace as well as Lake Orion or Oxford.Genuine Hotels.com guest review
"Gets the job done!"
I liked the staff, very helpful people and courteous. They offered help when they saw us in the parking lot or moving about. The staff was very talkative and welcoming. The hotel also offered shuttle service to the music venue at a reasonable price so no driving!! The facility is pretty beat up. Lots of cracked mirrors and hanging cables where TV […] or electrical items were at. The breakfast in the morning is meager. I would stay again if I were going to dte music theater. Read moreGenuine Expedia guest review
"Adequate place for a stop over"
Liked the price. Clean, comfortable. It may be noisey if there had been a full house. It worked for us.Genuine Hotels.com guest review
"Was not impressed!"
There was no motel sign at the edge of the road letting us know that our motel was here. Hardly any parking we had to park at the restaurant next-door and walk over. We were charged an additional fee. For that price, we could've stayed at a much nicer place. Kids running up and down the hallway all hours of the night. You could hear people talking in […] the hallways like they were right in front of you, walls paperthin. Staff very very nice. The room, just basic TV, shower, beds. Will not stay there again. Read moreGenuine Hotels.com guest review
"Safe way to events!!"
We appreciated the kind staff, and the excellent hospitality.Genuine Expedia guest review
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