"Stayed for a Concert at DTE"
The location was fantastic. When we arrived at the hotel there was a shuttle to take us to and from DTE, perfect. The front desk attendant was the only reason I did not give all 5's. She never said hello, looked up when she spoke to us, slammed her phone down, completely rude and unprofessional. Other than that, the hotel was in great condition, room […] was clean, loved the outside seating area Read moreGenuine Hotels.com guest review
"Close to The Palace of Auburn Hills"
It was nice enough for the one night stay that I needed and the price was great! It's also nice to have a good restaurant/bar beside it as well as getting a free continental breakfast.Genuine Hotels.com guest review
"You Get What You Pay For"
This isn't the Hilton, so don't expect the Hilton look or feel. The box spring was visible and tattered, there was a half eaten Reese's peanut butter cup on the side of my bed, and there was a fly from h*** that wouldn't die BUT it was extremely close to the Palace (my destination), the staff was friendly and it was reasonably priced.Genuine Hotels.com guest review
"very well improved"
Nice cust serv. Employees was nice.Genuine Hotels.com guest review
Great option of shuttle to concert....lack of water pressure in hotel only drawbackGenuine Hotels.com guest review
"Great accommodations for the price"
Nice pool, clean and conveniently located. Unfortunately the ZZTop concert was cancelled but we will remember how convenient it is to get to DTE Energy Theater. Also pet friendly hotel.Genuine Hotels.com guest review
"nice to stay at if your going to concerts"
we had a great time. would definetely stay here again. shuttle service to dte music energy theater was a great bonus, so we could party and not worry about driving back. :)Genuine Hotels.com guest review
"Just what I needed!"
We had a nice room, quiet, and the hotel staff was wonderful! Thanks for a good time!Genuine Hotels.com guest review
"They don't like Hotels.com bookings"
Once the hotel proprietor realized we booked through Hotels.com, he became annoyed and unpleasant. Although they were far from full, we got a room directly across from the elevator and facing a truck busy street. Avoid this location.Genuine Hotels.com guest review
Great priceGenuine Hotels.com guest review
It was clean and the staff was friendly. Close to the DTE Theatre.Genuine Hotels.com guest review
Highly recommend and I would definetly stay here again!Genuine Hotels.com guest review
"One if the nice's"
The Palace Inn was very comfortable and very clean. The staff was very friendly and very helpful. We did however found it hard to find at first as the sign doesn't really stick out at you it blends into the colour of the building.Genuine Hotels.com guest review
"Great hotel for the price"
Was only there in the evening but it is conveniently located if you are in town for an event at Canterbury Village. About everything I would expect at a hotel. Restaurant right across the parking lot (G's) has good beers on tap so what more could I want?Genuine Hotels.com guest review
The hotel is very clean. Staff is very helpful with directions or answering questions. The rates are reasonable. The location is near the Palace as well as Lake Orion or Oxford.Genuine Hotels.com guest review
"Adequate place for a stop over"
Liked the price. Clean, comfortable. It may be noisey if there had been a full house. It worked for us.Genuine Hotels.com guest review
"Was not impressed!"
There was no motel sign at the edge of the road letting us know that our motel was here. Hardly any parking we had to park at the restaurant next-door and walk over. We were charged an additional fee. For that price, we could've stayed at a much nicer place. Kids running up and down the hallway all hours of the night. You could hear people talking in […] the hallways like they were right in front of you, walls paperthin. Staff very very nice. The room, just basic TV, shower, beds. Will not stay there again. Read moreGenuine Hotels.com guest review
In town for a concert and was a great place to rest your head. Really liked that they had a shuttle for 10$ round trip to the palace and back. Definitely stay there again.Genuine Hotels.com guest review
"Great hotel for the price"
It was a very nice hotel for the price and included breakfast. The staff was very friendly. The recent renovations are very well done. The only negative is that the rear glass door was shattered and looks like it was hit by a bullet. It needs to be replaced!Genuine Hotels.com guest review
"Quiet until Sunday"
The room furnishings looked like a collection from other hotels. Nothing matched and quality was lacking. Bed was comfortable but there were no comfortable chairs for reading, and one lamp was missing a bulb. We reported it, but a new bulb never arrived in 3 days. There was supposed to be a small fridge, but it was also missing. The bathroom was spacious […] and clean and we appreciated the handicapped facility. Here's the kicker: on Sunday morning jackhammers began tearing up the floor in the lobby and this amazing noise continued for what seemed like hours. What a thing to do in a sold-out hotel. We stayed here for location and price, but we won't be back. Read moreGenuine Hotels.com guest review
We have been staying at the Palace for several years while we attend athletic competitions in the area. They appear to be refurbishing the rooms, which were much nicer this year than they have been in the past. Price is right if you're just looking for a place to sleep.Genuine Hotels.com guest review
I really enjoyed my stay here. I love how the rooms make you feel at home from the funky furniture to the colored walls. It was great :)Genuine Hotels.com guest review
"May 8 2014"
All the bad review here are pretty much from another time.The hotel was clean with a friendly staff.And the price was great.Genuine Hotels.com guest review
Hotel OK, no toilet paper holder, no wash cloths.Genuine Hotels.com guest review
The staff were great and the hotel was right where we needed to be.Genuine Hotels.com guest review
"Near many many restaurants"
Was an alright stay nothing special paid a little too much.Genuine Hotels.com guest review
Response by Red Roof Inn & Suites Lake Orion/Auburn Hills Thank you for taking the time to write a review about the Crowne Plaza Hotel in Novi, MI. I am sorry to hear that your stay was just "alright". We strive for excellence and hope that you will return and let us know what we can do to make your stay more enjoyable. Thank you, GM
Nice hotel for the price compared to others in the area. Stayed there for a concert at the Palace and the shuttle service was convenient...although a little tricky to get on after the concertGenuine Hotels.com guest review
Response by Red Roof Inn & Suites Lake Orion/Auburn Hills Thank you for taking the time to review our hotel we appreciate your feedback and look forward to your return the next time you are traveling. Thank you, GM
Not a great room...Genuine Hotels.com guest review
Response by Red Roof Inn & Suites Lake Orion/Auburn Hills Thank you for your comments regarding our hotel. Please let us know what we can do to make your stay with us more enjoyable next time and we will do our best to accommodate. Thank you, Susan
"Affordable. Clean. Convienent."
Easy to/from Palace. Clean rooms and affordable.Genuine Expedia guest review
Stay was great until the maids slid a sign under my door about cleaning my room. I had the do not disturb sign on the door and didnt want to be disturbed. I was there for relaxation.Genuine Hotels.com guest review
Response by Red Roof Inn & Suites Lake Orion/Auburn Hills Thank you for taking the time to comment on your recent stay at the Crowne Plaza Hotel in Novi. We apologize if our letter disturbed you, we put the letters under your door so that you will know we did try to clean your room and did not overlook the importance of your stay. I guess that backfired so, I will encourage our staff to be more conscientious about the sound/noise in the future. Please let us know when you will be traveling to the Novi area again as it will be our pleasure to ensure that your stay is very relaxing. Thank you, GM
"Great Location out of the City"
This is the second year I have stayed here after a red-eye flight from overseas. My reservation was ready, room was prepared, and the desk people are efficient and friendly. The water in the pool is a bit cool for the middle of winter. the restaurant next door is equally as accommodating and deliver to your room. I would recommend this motel to any […] traveler on business or pleasure. Read moreGenuine Expedia guest review
"Good location, rude clerk, food left in room"
Nice location has bar/pizzaria in same parking lot. Pool was nice warm and clean. Receptionist was very quite to the point of being rude. You could not understand her and when asked to repeat she would scowl and scoff at you. Room appeared to be clean except for the food left inside fridge. I would stay her again besides the clerk and a little chinese […] food was overall a good stay. Read moreGenuine Hotels.com guest review
"Not the nicest place to stay"
The hallways are creepy, the walls are paper thin, our door didn't close properly due to being warped, there were dogs across the hall that barked at everything. The carpet was stained and the ceiling had water stains.Genuine Expedia guest review
This is the 6th time I have stayed at this Hotel. But the first since signing up with Hotels.com. I love the convenience of the hotel. The staff is just so friendly. I will always use this when I need the need to get aways from my grandkids for a break. Keep up the good work.Genuine Hotels.com guest review
"A work in progress"
Much about the Place Inn is positive, staff was friendly and the maid service was very accommodating. The room was large but lack adequate seating so you were left sitting on the beds. Two concerns: over heard a discussion with front desk staff and an incoming guest. The guest had reserved a room earlier in the day at a rate and was being told the rate […] had increased since the reservation was made. Not good business. Also, there are four parking places allotted for incoming guests, two are handicapped accessible and one of the remaining two was occupied by a staff person's car. Not good business. Read moreGenuine Hotels.com guest review
Carpet had stains and crumbs needed vacuuming, uneaten food left inside refrigerator, no closet., toys under bed, spills in microwave; very disappointing.Genuine Hotels.com guest review
Not nearly as nice as the pictures. Terrible pillows. The beds looked like they had been slept in. No bed covers. I actually took a video of the room it was so bad.Genuine Hotels.com guest review
My husband & I stayed at the Palace Inn when we seen Rod Stewart in concert. They have a shuttle service there which was very convenient :)Genuine Expedia guest review
"Hotel review for Palace Inn"
This hotel room had no closet for clothes to hang or a hook on a wall to hang them. there was a oversized chair stuck between the bed and wall so you couldn't get into bed from that side no pictures on the wall. the bed looked like someone had already slept in it. room had an unpleasant smell. No way we could recommend this hotel or stay there again. […] The room didn't look anything like the pictures on the web site. Ironing board was stored next to the TV Read moreGenuine Expedia guest review
"Great value for the cost"
The only negative point I will write about is the room needed a flat screen TV. The bathroom was spotless and the king size bed was very comfortable. And G's Pizzeria is right next door.Genuine Hotels.com guest review
Some of the rooms are good. Some of the rooms, not so much. This time the bed was tired...... it drooped in the middle. Staff are always helpful and for us location is what matters. We will continue to go there for the right rate.Genuine Hotels.com guest review
"Great for what you pay for."
I enjoyed my stay, but the Internet was flaky, though they really went out of their way to try and fix it. Also I got two beds instead of one King bed as I signed up online. I was told the online registrations don't get top priority, if someone calls in they can bump your registration down to a lower one. However it didn't really matter to me, I enjoyed […] my stay and would stay their again in a heart beat for the price and it was a great location easy to find. Read moreGenuine Hotels.com guest review
Location great for us. Staff have always been helpful. Worth it for a good rate but not at full rate.Genuine Hotels.com guest review
Beautiful hotel, great price, friendly and helpful staff. Would definitely stay again!Genuine Hotels.com guest review
"It's cheap and you get what you pay for"
First night no towels in room. Called front desk and they were delivered to room. Second day beds weren't made, soap and shampoo were cleaned out and not replaced. Luckily the front desk had given me extra towels or i wouldn't have had any towels for the shower again. Went to use coffee maker, and it had not been cleaned since before I was there. My […] friend's room had a broken toilet as well as not having the room made up. Read moreGenuine Expedia guest review
"Bad customer service"
While the hotel was clean, the staff was rude and the upkeep in the hotel is lacking. The bathroom door would not close, the toilet paper had no roll and the entry floors are really showing wear. The hotel offered a shuttle to the local event - not free. The van used had only a couple working seat belts and the driver was from the hotel staff. The driver […] drove exceptionally fast and without caution. The ride was very scary and the driver was very abrupt with the guests about get in the van or get out of the van. No Internet on the wi-fi. Read moreGenuine Hotels.com guest review
"Great place to stay"
Stayed two nights. Comfortable, clean and good locationGenuine Expedia guest review
Very impressed by Hotel . I got great deal on the web site . didn't know what to expect.Genuine Hotels.com guest review
The hotel was clean and well worth the price. The room was larger than average; it included a mini fridge, full size ironing board and iron, and plenty of table space. At this price point, one of the best hotels I have ever stayed in. Better than many I have stayed in at much higher pricing.Genuine Hotels.com guest review
"All around decent"
Clean and updated overall. Had a subtle odor. High ceilings were nice. Great location and great rates.Genuine Hotels.com guest review
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