Location great for us. Staff have always been helpful. Worth it for a good rate but not at full rate.Genuine Hotels.com guest review
Beautiful hotel, great price, friendly and helpful staff. Would definitely stay again!Genuine Hotels.com guest review
"It's cheap and you get what you pay for"
First night no towels in room. Called front desk and they were delivered to room. Second day beds weren't made, soap and shampoo were cleaned out and not replaced. Luckily the front desk had given me extra towels or i wouldn't have had any towels for the shower again. Went to use coffee maker, and it had not been cleaned since before I was there. My […] friend's room had a broken toilet as well as not having the room made up. Read moreGenuine Expedia guest review
"Bad customer service"
While the hotel was clean, the staff was rude and the upkeep in the hotel is lacking. The bathroom door would not close, the toilet paper had no roll and the entry floors are really showing wear. The hotel offered a shuttle to the local event - not free. The van used had only a couple working seat belts and the driver was from the hotel staff. The driver […] drove exceptionally fast and without caution. The ride was very scary and the driver was very abrupt with the guests about get in the van or get out of the van. No Internet on the wi-fi. Read moreGenuine Hotels.com guest review
"Great place to stay"
Stayed two nights. Comfortable, clean and good locationGenuine Expedia guest review
Very impressed by Hotel . I got great deal on the web site . didn't know what to expect.Genuine Hotels.com guest review
The hotel was clean and well worth the price. The room was larger than average; it included a mini fridge, full size ironing board and iron, and plenty of table space. At this price point, one of the best hotels I have ever stayed in. Better than many I have stayed in at much higher pricing.Genuine Hotels.com guest review
"All around decent"
Clean and updated overall. Had a subtle odor. High ceilings were nice. Great location and great rates.Genuine Hotels.com guest review
"Perfectly fine average hotel"
The hotel staff were very nice and helpful. The room, etc, were okay...not bad, but not great either. A bit cramped, cups, washcloths missing. Coffee packets had been opened, creamer missing. However, I have stayed at the hotel before so was not surprised. It is an okay price and an okay place to stay...just don't have the expectations of a higher priced […] hotel. Read moreGenuine Expedia guest review
"location great but don't count on he amenities"
Hotel location was great and our room was very comfortable and the staff was very good. It was extremely warm when we were there and the lobby was very warm and the hallways were even warmer. This was very uncomfortable. Icemachine and washer were broke down more than once. They say have a warm and cold breakfast buffet from 6-9. We went down different […] times during our 6 day stay and most times out of warm foods or the waffle machine you couldn't use. Last day left at 6:20 and nothing was ready for breakfast except coffee and juice. Read moreGenuine Hotels.com guest review
"It did the job"
I was in the area for a concert at DTE and decided to stay a few nights. I can't really complain about the stay but it seemed like just a little more effort by the hotel management and staff could really put this place over the top. As soon as i got there i found the bathroom in the lobby was in quite a bit of disarray, i mentioned it and was given […] a slightly snotty reply that it was because of a softball team. I work in the service industry and know an apology and promise to correct the situation usually goes a lot further than trying to pass the blame. The room was clean in every way you could see but there was a years worth of dust on top of the closet and in other places you don't look to closely at. The breakfast in the lobby had fresh and delicious eggs and sausage but everything else was completely old and disgusting, hard stale bagels, barely cold hard boiled eggs that i spit out, Etc...(i'm not just a picky eater this really needs serious improvement.) I was able a few times to walk in of the street and all the way to my room with seeing a single hotel employee or use my roomkey. Wireless internet was extremely slow. Pool was very clean. Good location with a lot to do within 20 minute drive. Read moreGenuine Hotels.com guest review
"enjoyed my stay, everyone was very helphful"
Would of like to had a room with a closet to hang things up.Genuine Hotels.com guest review
"Pleasant hotel and close to our relatives."
The staff were friendly and helpful, even though the hotel was busy. We chose this hotel because it was so near to where our relatives live.Genuine Expedia guest review
"Nice hotel nice price"
About 15 min from DTE ENERGY music theater. It was a little hard to find but was really nice ecspecially for the price.Genuine Expedia guest review
"Good Spot for a Quick Stay"
We booked this just to stay over one night. We had one initial issue in that our room key didn't work, then when the young lady at the front desk tried to program several different sets of keys for us, the computer wouldn't let her. She ended up having to move us a few doors down to a different room so she could give us a key that would work. This kind […] of technical glitch is an issue the hotel needs to work out, but I give the staff credit for trying to make it right. The one downside is that we were moved from a room with one full bed to a room with two double beds. The beds were so small, we slept separately that night. Not a huge problem, but not ideal. The beds themselves were comfortable and the room was spotless, but the a/c in the room was pretty loud and turning it off left the room too stuffy to sleep in. We would have liked to iron our clothes, but we only found the ironing board beneath the bureau-no iron. I guess you needed to ask at the front desk. That didn't seem worth it to us for the long trip home. I also would have liked a hotel guide on the bedstand to let us know what time breakfast was and what the pool hours were, etc. Again, not a big problem, but a few little things do start to add up. I'm going to keep any complaints tempered by the fact that we got this room at a tremendously low rate for the area. A lesser quality chain hotel nearby would have cost almost double what we paid for the night. It was by far the best value in the area. Read moreGenuine Hotels.com guest review
"Nice hotel close to everything we were going to"
It was a quick trip. We weren't at the hotel much. Breakfast was good; fresh fruit would have been nice. we would come back again. Clerk was friendly enough; could have smiled and interacted more.Genuine Expedia guest review
Great place,friendly service,room was clean & very comfortable.A/C was great, microwave & refrig worked nicely. Located next door is a bar & grill in walking distance.Great wings & pizza...Genuine Hotels.com guest review
Size of bedGenuine Hotels.com guest review
"Great location, friendly staff!"
Breakfast was great. Location was very convenient to Area attractions. Rooms were very clean, staff was friendly, doing alot of updating right now. Bar and grill resturant right next door was very good with a variety of Items. Only downfall is the hotel is advertised to have a complimentary shuttle however upon arrival you are told event shuttles are […] $15 per person. Read moreGenuine Hotels.com guest review
"Not a bad stay"
The hotel is older but the staff is vgery helpful. They had a shuttle that ran between the hotel and the amphiteater and back that made things easier for us. The room itself was smaller than expected and there was no closet space. The bathroom was smaller than normal but overall the room was worth the price.Genuine Hotels.com guest review
"Very Satisfied With Our Stay"
The room was nice, the staff was very professional, the breakfast was fantastic. Also, the restaurant next door was great as well. Didn't use the pool, but it looked nice and clean. Will be back in the area again in a couple of months and will definitely stay here again!Genuine Hotels.com guest review
Despite being in a smokefree room, there was the strong odor of stale tobacco, which made the room feel uncleanGenuine Expedia guest review
"Stay was ok."
There was a problem with our room being dirty, at which point we told the front desk. They were very nice & upgraded us to a suite. However, it still bothered me thinking about how well they clean the rooms. Also, we were told breakfast was from 7am-10am. We went down at 9am to no plates, bowls, or coffee left. When I asked the front desk if there would […] be someone to restock, they said breakfast ended at 9am and proceeded to take any leftover muffins and other food away immediately. Read moreGenuine Expedia guest review
"Good Hotel/Inn for the price in this area."
My stay at the Palace Inn was for 9 nights and was the closest place that I could get to my daughter without paying a fortune. The staff was great and very pleasant to deal with. Their continental breakfast had a great variety to choose from, which is 7 days a week. The pool is well kept and clean with towels available. That way the ones in your room […] can stay there. My room had a king size bed, which was comfortable and they even brought in a small fridge the first day, which I loved having and I didn't even ask for it. The room has a small Coffee Maker, Microwave, up to date flat screen TV with cable, Ironing board and Iron. My room was cleaned every day with fresh linens and they even had a laundry area, if you needed to wash your clothes. You just need to provide your own laundry soap, etc. There is a coke machine in this area too. But with the fridge, you can purchase your own drinks and keep them that way along with snacks, fruit, etc. The only thing that I wish was available in my room would be a place to hang your clothes if needed. This is usually a staple in most hotels I've stayed at. All in all a very pleasant stay and I would stay here again! My stay was from 5/31/2013 through 6/9/2013. So, if your are in the Lake Orion, Oxford or Auburn Hills area, you may want to check it out! Read moreGenuine Expedia guest review
Going back all month.best value in the area.Genuine Hotels.com guest review
The pictures are exactly how it looks if not they don't do justice! This place was incredibly relaxing, well kept and maintained! Staff was more than willing to get you anything you needed! They were always there to great you! The whole process was quick and easy when it came to check in and out!Genuine Hotels.com guest review
I stayed at the Palace Inn while in town for a friend's wedding. The exterior of the hotel reminded me of a low end motel. The lobby was small but adequate with a few chairs and a couch. I had requested an adjoining room with a friend but king rooms do not adjoin. The hotel accommodated us by making sure our rooms were close together on the same floor. […] The room itself was very much lacking. First, there was no closet or dresser in our room. My husband had to hang his suit from the window valence and I heard that the bride had to do the same with her wedding dress. Second, the room was very small with little room to move around. There was a small fridge and microwave in the room but we would have appreciated the extra space instead. There was only one trash can (in the bathroom) and outlets were hard to find. Third, the room was VERY dark. There were several lamps and one overhead light but even with them all turned on it felt like a cave at night. The bathroom light took at least 10 minutes to get bright enough to see anything. The bathroom was clean but there was no place to set toiletries and we were given only two bath towels and one hand towel. The towels were very low quality and scratchy. On the final morning, my husband and I went down to breakfast 15 minutes before it was scheduled to end and found that everything was empty and was being taken down by the staff. Very disappointed. Overall I was not impressed with the Palace Inn and I would stay elsewhere. Read moreGenuine Hotels.com guest review
"Nice hotel close to Lake Orion"
We had to stay in a hotel close to Lake Orion. Stayed there four days, and were pleasantly surprised with the Palace Inn. We agree with the prior assessments that there is no closet to hang up clothes, but for us that was not a concern. Very nice hotel for the price.Genuine Expedia guest review
"Get what you pay for..."
I was surprised there is no location to hang dress clothes, so you must improvise. The deadbolt to room fail to engage, carpet was unclean a AC unit was very loud (until I turned it off). You get what you pay for and this was the least investment of hotels in the area. I found it tolerable however this is one reservation I would've been in trouble if […] my wife was with me...On a positive note the front counter service was great. Read moreGenuine Hotels.com guest review
Very nice hotel. Looks a little sketchy as you pull into the parking lot but once you get inside, it's very nicely done. Only complaint is that there isn't any closet space to hang clothes. There was a nice restaurant right next door (the hotel have me 10% off my meal there). Would stay again!Genuine Hotels.com guest review
My husband and I received another survery regarding the same stay. I responded to the above statements under the name . . . Karen, Indiana I have one additional comment to what I previously submitted. The bottom sheet on our bed and the adjacent bed was not pulled snugly to the corner, the top corners being the ones visable. They appeared almost if […] they were not able to cover well and barely onto the bed. It quite nullified the appearance of the rest of the bed as the blanket and cover sheet were pulled very snugly. . . not a professional look at all and one I think the Palalce Inn is striving for. Read moreGenuine Hotels.com guest review
"Quality of motel/hotel matched the price"
Our stay was fine. Room was away from those of 2 wedding groups so it was quiet. Room was clean, bed was comfortable; we'd asked for a king bed but ended up with 2 double beds (perhaps, that was because of the 2 wedding groups). Staff was friendly and helpful. Breakfast was OK; didn't offer water. The refrigerator with yogurt, eggs, etc, was not cold; […] it didn't feel cold altlhough items were still coo but, not cold. Room was not made up for 2nd night; no place to hang clothing was available other than hook on back of bathroom door. For those who like to read and not just watch TV, the lighting was inadequate; more lamps with stronger wattage would have been appreciated. A small refrigerator and a microwave were available in our room although we had no need of them this trip. We understand the motel is undergoing some renovation; once it's completed, these items may be better, changed, etc. For the price, it was OK. Read moreGenuine Hotels.com guest review
the shuttle service was great ,,, close to the palace !Genuine Hotels.com guest review
I found this hotel very clean with the staff very accommodating. I would recommend it to others and I would stay there again. I would however change the wording in the description regarding a bar/lounge onsite. It infact was the restaurant next door. Maybe for banquets they have onsite. Overall very nice!!!Genuine Expedia guest review
"DO NOT GO HERE"
I have stayed here before and am not the type to give a bad review. That being said this hotel has been remodeled but the refridgerators do not work both times I have stayed. This room we stayed in this time the dead bolt did not line up and my husband is a big guy and could not man handle it to lock. Our last day there the maid staff almost walked […] in on us dressing even though we said not to enter and then came in our room although we said not to after we left. I would have just not cared there but then our sheets had black fuzzys and a few black hairs on it (we do not have black hair). Now the fuzzys could have been from the black zebra blanket on the foot of the bed, but if you are going to come in my room after being told not to you could at least clean it properly. The worst part is the next morning i step in the shower and nearly slip and fall and could not figure out why the floor was so slippery and would not rinse away and so when I got out and tried to put my moroccan hair oil on my hair and discovered the bottle that had been sitting on the counter filled with water I was irrate!!! I told the staff at the counter, she took pictures and promised the manager would call, well its been a week and NO call. If it were not that this was already paid ahead by hotels.com I would have refused to pay. This place may have been remodeled, changed names and management, but clearly needs to learn how to properly run a hotel. Read moreGenuine Hotels.com guest review
"Excellent stay, stop looking and book!"
I stay over 2 months out of the year in hotels and for the price this is THE BEST ONE I have stayed at. Like my title says, stop looking and book this hotel!Genuine Hotels.com guest review
Nice clean rooms close to restaurant nice breakfastGenuine Hotels.com guest review
Other than having to change rooms because no cable to the television....and the clogged sink in the second room, the stay was pleasant.Genuine Hotels.com guest review
"Weird set up"
This hotel almost feels like it's not meant to be a hotel. The king sized bed rooms do not have a closet. Not only no closet, but not a single hook in site. The outlets are not placed conveniently. An example, no outlets by the desk and only an outlet on one side of the bed. We ended up with a 2 queen bed room, as we preferred a closet, and only one […] wash cloth was left. What did I think of this place, weird. To get into the fitness room you had to go outside. The inside door was barricaded by a trash can as the door knob was missing. However, I liked the price and it was conveniently located, so we stayed. Read moreGenuine Hotels.com guest review
"Affordable, decent enough place."
I really really really wanted to give this place a 5-star rating. It would have been given at least a 4.5 (even though the carpet in room 222 could be redone or at least deep steam cleaned (as well as the chairs) except for the fact that there were toe nail clippings under the bed (on a "pedastal" so just under the mattress edge). I found a housekeeper […] in the hall and she immediatey vacuumed; however, when I checked again, it was still there. I picked it up (and other small debris) up with tissue and took it to the front desk to let them know. Either the manager or head of housekeeping apologoized profusely and came back to the room with a different vacuum. I do have to say that the people there are VERY nice and want to accomodate your every need. The bathroom was very clean and the linens were clean. The bed itself was too hard for my comfort. The pool was very warm and nice. There were a few pieces of "something" on the bottom at shallow end ... didn't want to find out what that was ... twigs? Not sure. But I wasn't detered there. It is next door to a very good pizza place (G's) and close to our destination for a conference in Lake Orion. Read moreGenuine Hotels.com guest review
I was in the back building. Flourescent Light near bathroom was out, toilet was not fastened to floor, lampshade was slashe with a knife and pushed in. The Heater only would stay on for no longer than 15 seconts.....go off for 2 minutes and repeat the same pattern. Comforter appeared to be from the 70's, carpet in room was attrocious. I had reserved […] 1 King size bed and received two doubles. I left room, front desk clerk would not offer me refund but offered me a "classier" room in the front building. I was too disgusted to think about staying at any other room with this motel. This is the first time I have ever checked out of a motel...I am the least picky person so for me to do this you know its bad. Stay away! Read moreGenuine Expedia guest review
My boyfriend and I stayed overnight at the palace inn for a pistons game. It was so nice to have the complimentary shuttle to take us to and from the game. For the price the hotel exceeded our expectations and overall we had a very nice time. The staff was very polite and helpful. I wouldn't count on the breakfast, not very impressed with that, but […] the bar next door has great food and service! Read moreGenuine Hotels.com guest review
my stay was good but if you are serving Breakfast till 9 am then it should be kept stocked with food at 8 30 am I went in to have Breakfast and there was nothing but pastries and I waited till 9 am and nothing else was brought out. so you should say breakfast till we run out other wise keep it filled with foodGenuine Hotels.com guest review
"GREAT MINI VACATION"
We absolutely loved this hotel. The front desk staff exceeded all of our expectations! Amanda was friendly and efficient, and made us feel like we were the only guests in the hotel!! The complimentary shuttle driver was knowledgeable and prompt. The Palace Inn is within 10 minutes of the The Palace center, and excellent shopping! We originally booked […] for only (1) night, but extended our stay because of the convenient location, cleanliness and the helpfulness of the staff!!! Breakfast was great too!! Read moreGenuine Hotels.com guest review
The hotel is underrated. This is at least a 2.5 star property...perhaps a 3 star. If it had a restaurant it would certainly be 3 star...but there's an excellent Italian restaurant literally across the parking lot. The room was large and comfortable. The blankets seemed a bit thin..but when I asked for another blanket they gave me a lovely heavy comforter. […] The fan on the heater was set to 'continuous' instead of 'cycle,' so it made lovely gentle white noise rather than blasting on and off again. Staff was very friendly and flexible about late check out too. I'd stay here again in a heartbeat. Read moreGenuine Hotels.com guest review
THE INN IS CLOSE TO EVERYWHERE WE NEEDED TO BE. OUR EXPECTATIONS WERE EXCEEDED AS TO THE APPEARANCE, CLEANLINESS,THE CONTINENTAL BREAKFAST WAS EXCELLENT IN VARIETY AND THE STAFF WERE VERY PLEASANT AND HELPFUL. WE WILL DEFINATELY STAY THERE AGAIN. A DELIGHTFUL SURPRISE...Genuine Hotels.com guest review
rooms were clean place was quiet cont.breakfast was 1 step up from other cont. breakfasts indoor pool was nice and clean overall for the price im not gonna complain it was well worth the priceGenuine Hotels.com guest review
Love the Palace Inn. Highly recommend for a local get away. The pool is really nice, rooms are nice. Excellent location next to a great restaurant, G's Pizza. They are renovating rooms.Genuine Hotels.com guest review
"Close to hiking, cycling trails"
Very satisfied with the hotel on our first stay. Didn't expect a pool or exercise room at the price. We wanted to be close to the many hiking and cycling trails in the Rochester/Auburn Hills area and this location was ideal. Only suggestion was to add a coat rack or two to the room, as no closet for hanging clothes. Not a big deal for a one-night stay. […] Hotel is also close to major shopping and they run a shuttle to the Palace of Auburn Hills for Pistons basketball and other major entertainment events. Read moreGenuine Hotels.com guest review
"Poor Customer Service"
I enjoyed my stay other than the lady that came to my room at about 11:30 a.m. I was getting ready to leave I had my coat on but my daughter was still finishing up. The lady was rude and said next time if we need more time we have to call the front desk because checkout was at eleven. I told her I knew when checkout was and that I was on my way out. […] She repeated herself again as if she was so irritated I stayed past checkout. Mind u this is the same lady that was cleaning the windows the day before. She should be trained in customer service skills if she is going to be working with customers. She literally spike to me like I was her child which I found very rude and uncalled for. Other than that it was a nice stay. Read moreGenuine Hotels.com guest review
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