"Was not impressed!"
There was no motel sign at the edge of the road letting us know that our motel was here. Hardly any parking we had to park at the restaurant next-door and walk over. We were charged an additional fee. For that price, we could've stayed at a much nicer place. Kids running up and down the hallway all hours of the night. You could hear people talking in […] the hallways like they were right in front of you, walls paperthin. Staff very very nice. The room, just basic TV, shower, beds. Will not stay there again. Read moreGenuine Hotels.com guest review
"Safe way to events!!"
We appreciated the kind staff, and the excellent hospitality.Genuine Expedia guest review
In town for a concert and was a great place to rest your head. Really liked that they had a shuttle for 10$ round trip to the palace and back. Definitely stay there again.Genuine Hotels.com guest review
Generally when I travel I prefer to stay in motels that have refrigerators, microwave, and hopefully a small kitchen area with accessories. During my online motel research I "found" the Palace Inn in Lake Orion, MI that had pretty good reviews from recent travelers. Rooms included a refrigerator, microwave, and the room pictures looked promising. Per […] the website the motel offered continental breakfast and provided a free newspaper daily. So...I made a reservation. After my arrival and check-in I went to my room and discovered a very tight configuration, albeit with a comfortable-looking king sized bed. There was NO closet for hanging clothes; rather there was a small clothes rack attached to the wall and visible immediately upon entry to the room. Additionally, I discovered there was NO dresser in the room; nothing with drawers in which to place socks, undergarments, etc. There was however, a bookcase-style storage "case" with shelves. On top of the storage case was the flat-screen TV. So, I guess the shelves were supposed to be used to place your personal items. Needless to say, I was very disappointed with the room. Plus during my 5-night stay, I never saw the free newspapers that were advertised on the website. Counter staff could not answer why newspapers were not delivered. Also, my room was on the 2nd floor, and the elevators were out-of-service (2 days) so I had to "lug" my suitcases up the stairs. Not easy for a senior citizen. A VERY DISAPPOINTING EXPERIENCE!! Read moreGenuine Expedia guest review
"Great hotel for the price"
It was a very nice hotel for the price and included breakfast. The staff was very friendly. The recent renovations are very well done. The only negative is that the rear glass door was shattered and looks like it was hit by a bullet. It needs to be replaced!Genuine Hotels.com guest review
"Quiet until Sunday"
The room furnishings looked like a collection from other hotels. Nothing matched and quality was lacking. Bed was comfortable but there were no comfortable chairs for reading, and one lamp was missing a bulb. We reported it, but a new bulb never arrived in 3 days. There was supposed to be a small fridge, but it was also missing. The bathroom was spacious […] and clean and we appreciated the handicapped facility. Here's the kicker: on Sunday morning jackhammers began tearing up the floor in the lobby and this amazing noise continued for what seemed like hours. What a thing to do in a sold-out hotel. We stayed here for location and price, but we won't be back. Read moreGenuine Hotels.com guest review
We have been staying at the Palace for several years while we attend athletic competitions in the area. They appear to be refurbishing the rooms, which were much nicer this year than they have been in the past. Price is right if you're just looking for a place to sleep.Genuine Hotels.com guest review
I really enjoyed my stay here. I love how the rooms make you feel at home from the funky furniture to the colored walls. It was great :)Genuine Hotels.com guest review
"May 8 2014"
All the bad review here are pretty much from another time.The hotel was clean with a friendly staff.And the price was great.Genuine Hotels.com guest review
Hotel OK, no toilet paper holder, no wash cloths.Genuine Hotels.com guest review
The staff were great and the hotel was right where we needed to be.Genuine Hotels.com guest review
"Near many many restaurants"
Was an alright stay nothing special paid a little too much.Genuine Hotels.com guest review
Response by Red Roof Inn & Suites Lake Orion/Auburn Hills Thank you for taking the time to write a review about the Crowne Plaza Hotel in Novi, MI. I am sorry to hear that your stay was just "alright". We strive for excellence and hope that you will return and let us know what we can do to make your stay more enjoyable. Thank you, GM
Nice hotel for the price compared to others in the area. Stayed there for a concert at the Palace and the shuttle service was convenient...although a little tricky to get on after the concertGenuine Hotels.com guest review
Response by Red Roof Inn & Suites Lake Orion/Auburn Hills Thank you for taking the time to review our hotel we appreciate your feedback and look forward to your return the next time you are traveling. Thank you, GM
Not a great room...Genuine Hotels.com guest review
Response by Red Roof Inn & Suites Lake Orion/Auburn Hills Thank you for your comments regarding our hotel. Please let us know what we can do to make your stay with us more enjoyable next time and we will do our best to accommodate. Thank you, Susan
"Affordable. Clean. Convienent."
Easy to/from Palace. Clean rooms and affordable.Genuine Expedia guest review
Response by Red Roof Inn & Suites Lake Orion/Auburn Hills Thank you for taking the time to write a review about our hotel. We look forward to your return. Thank you, GM
Stay was great until the maids slid a sign under my door about cleaning my room. I had the do not disturb sign on the door and didnt want to be disturbed. I was there for relaxation.Genuine Hotels.com guest review
Response by Red Roof Inn & Suites Lake Orion/Auburn Hills Thank you for taking the time to comment on your recent stay at the Crowne Plaza Hotel in Novi. We apologize if our letter disturbed you, we put the letters under your door so that you will know we did try to clean your room and did not overlook the importance of your stay. I guess that backfired so, I will encourage our staff to be more conscientious about the sound/noise in the future. Please let us know when you will be traveling to the Novi area again as it will be our pleasure to ensure that your stay is very relaxing. Thank you, GM
"Great Location out of the City"
This is the second year I have stayed here after a red-eye flight from overseas. My reservation was ready, room was prepared, and the desk people are efficient and friendly. The water in the pool is a bit cool for the middle of winter. the restaurant next door is equally as accommodating and deliver to your room. I would recommend this motel to any […] traveler on business or pleasure. Read moreGenuine Expedia guest review
"Good location, rude clerk, food left in room"
Nice location has bar/pizzaria in same parking lot. Pool was nice warm and clean. Receptionist was very quite to the point of being rude. You could not understand her and when asked to repeat she would scowl and scoff at you. Room appeared to be clean except for the food left inside fridge. I would stay her again besides the clerk and a little chinese […] food was overall a good stay. Read moreGenuine Hotels.com guest review
"Not the nicest place to stay"
The hallways are creepy, the walls are paper thin, our door didn't close properly due to being warped, there were dogs across the hall that barked at everything. The carpet was stained and the ceiling had water stains.Genuine Expedia guest review
This is the 6th time I have stayed at this Hotel. But the first since signing up with Hotels.com. I love the convenience of the hotel. The staff is just so friendly. I will always use this when I need the need to get aways from my grandkids for a break. Keep up the good work.Genuine Hotels.com guest review
"A work in progress"
Much about the Place Inn is positive, staff was friendly and the maid service was very accommodating. The room was large but lack adequate seating so you were left sitting on the beds. Two concerns: over heard a discussion with front desk staff and an incoming guest. The guest had reserved a room earlier in the day at a rate and was being told the rate […] had increased since the reservation was made. Not good business. Also, there are four parking places allotted for incoming guests, two are handicapped accessible and one of the remaining two was occupied by a staff person's car. Not good business. Read moreGenuine Hotels.com guest review
Carpet had stains and crumbs needed vacuuming, uneaten food left inside refrigerator, no closet., toys under bed, spills in microwave; very disappointing.Genuine Hotels.com guest review
Not nearly as nice as the pictures. Terrible pillows. The beds looked like they had been slept in. No bed covers. I actually took a video of the room it was so bad.Genuine Hotels.com guest review
My husband & I stayed at the Palace Inn when we seen Rod Stewart in concert. They have a shuttle service there which was very convenient :)Genuine Expedia guest review
"Hotel review for Palace Inn"
This hotel room had no closet for clothes to hang or a hook on a wall to hang them. there was a oversized chair stuck between the bed and wall so you couldn't get into bed from that side no pictures on the wall. the bed looked like someone had already slept in it. room had an unpleasant smell. No way we could recommend this hotel or stay there again. […] The room didn't look anything like the pictures on the web site. Ironing board was stored next to the TV Read moreGenuine Expedia guest review
"Great value for the cost"
The only negative point I will write about is the room needed a flat screen TV. The bathroom was spotless and the king size bed was very comfortable. And G's Pizzeria is right next door.Genuine Hotels.com guest review
Some of the rooms are good. Some of the rooms, not so much. This time the bed was tired...... it drooped in the middle. Staff are always helpful and for us location is what matters. We will continue to go there for the right rate.Genuine Hotels.com guest review
"Great for what you pay for."
I enjoyed my stay, but the Internet was flaky, though they really went out of their way to try and fix it. Also I got two beds instead of one King bed as I signed up online. I was told the online registrations don't get top priority, if someone calls in they can bump your registration down to a lower one. However it didn't really matter to me, I enjoyed […] my stay and would stay their again in a heart beat for the price and it was a great location easy to find. Read moreGenuine Hotels.com guest review
Location great for us. Staff have always been helpful. Worth it for a good rate but not at full rate.Genuine Hotels.com guest review
Beautiful hotel, great price, friendly and helpful staff. Would definitely stay again!Genuine Hotels.com guest review
"It's cheap and you get what you pay for"
First night no towels in room. Called front desk and they were delivered to room. Second day beds weren't made, soap and shampoo were cleaned out and not replaced. Luckily the front desk had given me extra towels or i wouldn't have had any towels for the shower again. Went to use coffee maker, and it had not been cleaned since before I was there. My […] friend's room had a broken toilet as well as not having the room made up. Read moreGenuine Expedia guest review
"Bad customer service"
While the hotel was clean, the staff was rude and the upkeep in the hotel is lacking. The bathroom door would not close, the toilet paper had no roll and the entry floors are really showing wear. The hotel offered a shuttle to the local event - not free. The van used had only a couple working seat belts and the driver was from the hotel staff. The driver […] drove exceptionally fast and without caution. The ride was very scary and the driver was very abrupt with the guests about get in the van or get out of the van. No Internet on the wi-fi. Read moreGenuine Hotels.com guest review
"Great place to stay"
Stayed two nights. Comfortable, clean and good locationGenuine Expedia guest review
Very impressed by Hotel . I got great deal on the web site . didn't know what to expect.Genuine Hotels.com guest review
The hotel was clean and well worth the price. The room was larger than average; it included a mini fridge, full size ironing board and iron, and plenty of table space. At this price point, one of the best hotels I have ever stayed in. Better than many I have stayed in at much higher pricing.Genuine Hotels.com guest review
"All around decent"
Clean and updated overall. Had a subtle odor. High ceilings were nice. Great location and great rates.Genuine Hotels.com guest review
"Perfectly fine average hotel"
The hotel staff were very nice and helpful. The room, etc, were okay...not bad, but not great either. A bit cramped, cups, washcloths missing. Coffee packets had been opened, creamer missing. However, I have stayed at the hotel before so was not surprised. It is an okay price and an okay place to stay...just don't have the expectations of a higher priced […] hotel. Read moreGenuine Expedia guest review
"location great but don't count on he amenities"
Hotel location was great and our room was very comfortable and the staff was very good. It was extremely warm when we were there and the lobby was very warm and the hallways were even warmer. This was very uncomfortable. Icemachine and washer were broke down more than once. They say have a warm and cold breakfast buffet from 6-9. We went down different […] times during our 6 day stay and most times out of warm foods or the waffle machine you couldn't use. Last day left at 6:20 and nothing was ready for breakfast except coffee and juice. Read moreGenuine Hotels.com guest review
"It did the job"
I was in the area for a concert at DTE and decided to stay a few nights. I can't really complain about the stay but it seemed like just a little more effort by the hotel management and staff could really put this place over the top. As soon as i got there i found the bathroom in the lobby was in quite a bit of disarray, i mentioned it and was given […] a slightly snotty reply that it was because of a softball team. I work in the service industry and know an apology and promise to correct the situation usually goes a lot further than trying to pass the blame. The room was clean in every way you could see but there was a years worth of dust on top of the closet and in other places you don't look to closely at. The breakfast in the lobby had fresh and delicious eggs and sausage but everything else was completely old and disgusting, hard stale bagels, barely cold hard boiled eggs that i spit out, Etc...(i'm not just a picky eater this really needs serious improvement.) I was able a few times to walk in of the street and all the way to my room with seeing a single hotel employee or use my roomkey. Wireless internet was extremely slow. Pool was very clean. Good location with a lot to do within 20 minute drive. Read moreGenuine Hotels.com guest review
"enjoyed my stay, everyone was very helphful"
Would of like to had a room with a closet to hang things up.Genuine Hotels.com guest review
"Pleasant hotel and close to our relatives."
The staff were friendly and helpful, even though the hotel was busy. We chose this hotel because it was so near to where our relatives live.Genuine Expedia guest review
"Nice hotel nice price"
About 15 min from DTE ENERGY music theater. It was a little hard to find but was really nice ecspecially for the price.Genuine Expedia guest review
"Good Spot for a Quick Stay"
We booked this just to stay over one night. We had one initial issue in that our room key didn't work, then when the young lady at the front desk tried to program several different sets of keys for us, the computer wouldn't let her. She ended up having to move us a few doors down to a different room so she could give us a key that would work. This kind […] of technical glitch is an issue the hotel needs to work out, but I give the staff credit for trying to make it right. The one downside is that we were moved from a room with one full bed to a room with two double beds. The beds were so small, we slept separately that night. Not a huge problem, but not ideal. The beds themselves were comfortable and the room was spotless, but the a/c in the room was pretty loud and turning it off left the room too stuffy to sleep in. We would have liked to iron our clothes, but we only found the ironing board beneath the bureau-no iron. I guess you needed to ask at the front desk. That didn't seem worth it to us for the long trip home. I also would have liked a hotel guide on the bedstand to let us know what time breakfast was and what the pool hours were, etc. Again, not a big problem, but a few little things do start to add up. I'm going to keep any complaints tempered by the fact that we got this room at a tremendously low rate for the area. A lesser quality chain hotel nearby would have cost almost double what we paid for the night. It was by far the best value in the area. Read moreGenuine Hotels.com guest review
"Nice hotel close to everything we were going to"
It was a quick trip. We weren't at the hotel much. Breakfast was good; fresh fruit would have been nice. we would come back again. Clerk was friendly enough; could have smiled and interacted more.Genuine Expedia guest review
Great place,friendly service,room was clean & very comfortable.A/C was great, microwave & refrig worked nicely. Located next door is a bar & grill in walking distance.Great wings & pizza...Genuine Hotels.com guest review
Size of bedGenuine Hotels.com guest review
"Great location, friendly staff!"
Breakfast was great. Location was very convenient to Area attractions. Rooms were very clean, staff was friendly, doing alot of updating right now. Bar and grill resturant right next door was very good with a variety of Items. Only downfall is the hotel is advertised to have a complimentary shuttle however upon arrival you are told event shuttles are […] $15 per person. Read moreGenuine Hotels.com guest review
"Not a bad stay"
The hotel is older but the staff is vgery helpful. They had a shuttle that ran between the hotel and the amphiteater and back that made things easier for us. The room itself was smaller than expected and there was no closet space. The bathroom was smaller than normal but overall the room was worth the price.Genuine Hotels.com guest review
"Very Satisfied With Our Stay"
The room was nice, the staff was very professional, the breakfast was fantastic. Also, the restaurant next door was great as well. Didn't use the pool, but it looked nice and clean. Will be back in the area again in a couple of months and will definitely stay here again!Genuine Hotels.com guest review
Despite being in a smokefree room, there was the strong odor of stale tobacco, which made the room feel uncleanGenuine Expedia guest review
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