"Too much construction!"
It was ok, nothing great. Not much to do in immediate area.Took a cab into the city and was charged $7.50 extra because they had to drive through the tunnel! Also, there is only valet parking, which costs $35 a night!Genuine Hotels.com guest review
"friendly staff fresh nice look"
the hotel under going renovations no phones confusing Valet Parking. The morning breakfast had warm food unless you got an omleteGenuine Expedia guest review
At check-in was told the phone in the room was not working; room was on the 3rd floor, when I got to the room the toilet was not working. Since the phone was also not working had to go down 3 flights of stairs to the front desk and report the toilet was not working. Instead of changing the room since a couple of things were not working a maintenance […] guy was sent to fix the toilet which took over 25 minutes. Totally frustrating when you check into a hotel and not able to use the toilet in your room. Would never stay there again. Read moreGenuine Hotels.com guest review
"Excellent service and spacious rooms"
Spacious room to fit 4 adults. All staff were courteous and responsive. Close to the bus service at the airport.Genuine Expedia guest review
"Nice hotel close and convenient to the airport"
Arrived late at Logan and needed a place to spend the night. Lovely hotel, incredibly comfy bed, quiet, and great breakfast the next morning free of charge. Shuttle runs continuously. Great option and I will definitely stay there again.Genuine Expedia guest review
"Nice hotel, close to airport and subway system."
Went to Boston to watch the Brewers play at Fenway, about a half hour subway ride from the hotel , not a problem at all to get there. Hotel is in a neighborhood walking distance to numerous restaurants and grocery stores.Genuine Expedia guest review
"Jeremy & Melissa's Boston Vacation"
Good BreakfastGenuine Hotels.com guest review
We had a nice stay, it's a convenient location and the shuttle runs to the airport to pick up the train every few minutes. There is a very nice breakfast with plenty to choose from and snacks in the evening. The only complaint I have would be the sofa bed, it was very uncomfortable, I sank into the center and you could feel the springs poking through […] the mattress. Perhaps I should have asked for extra blankets to make a cushion. Read moreGenuine Hotels.com guest review
Great spot and fabulous breakfast! Room is spacious and well equipped. In house phones were broken when we were there but there were notices posted with suggestions for how to cope until fixed. The roads near here are all torn up for construction but no noise at night just harder to find and dirty looking outside. Once you're there it's impeccableGenuine Hotels.com guest review
Phones don't work, front desk doesn't answer, heat barley works but turns on and off every 3 minutes. Had to call 30 times from airport terminal to get the shuttle bus to pick us up. We have stayed at many Embassy Suites and this by far is the worst. Trying to check out nobody at desk many people waiting then finally one person starts working. Maybe […] they were all waiting for the shuttle. Read moreGenuine Expedia guest review
Bed was terrible, sunken in the middle. Room run down and looked more like a much cheaper motel. Pool and hot tub closed so could not use. Phone service was down so had to keep running to front desk for extra coffee, or towels etc. Breakfast was good, but the exact same every day of the 4 days we were there. The quality of this hotel was very poor in […] comparison to every other Embassy we have stayed at. Read moreGenuine Expedia guest review
"Great hotel minutes from downtown Boston"
We stayed at the Embassy Suites in April and cannot say enough good things about it! A quick walk through the park (safe, well lit, wouldn't say it was shady) gets you to the blue line and then two stops in you are in downtown Boston. This fact made it our number one choice for a reasonably priced hotel in Boston. The front desk people were great, giving […] us directions or fastest routes to our destinations, the shuttle people were always on hand if you needed them and a free continental breakfast (and not some skimpy one like you get at some hotels) made our stay an easy one. We would definitely stay again the next time we get back to Boston! Read moreGenuine Hotels.com guest review
"Nice place to stey"
We stayed there one night, close to airport . Free shutter to airport . Great breakfast,sweet staffGenuine Expedia guest review
"Great Overall Bargain"
When similar priced hotels accross the water cost at least twice as much--this is a bargain upscale hotel that I've used multiple times when staying in Boston. Breakfast is superb (cooked to order omelets!), a nice "reception" with snacks in the afternoon, indoor pool and HOTtub.Genuine Hotels.com guest review
Although I had a thermostat in the room, no matter what I set it for it only blew cool air. Except for about two hours in the evening, which made me think they had it overrided. I also couldn't access water that was hot enough to bath in until am. And the phones werenot working, not even within the hotel itself, so no roo service calls or front desk. […] At this cost, these are amenities that one shouldn't have to do without. They are also sneaky ways of lowering costs without taking responsibility for what they are not giving you . Read moreGenuine Hotels.com guest review
"Convenient for an early flight"
Extremely noisy-bring earplugs! You really can't beat the location for an early flight. Convenient, free shuttle as well.Genuine Hotels.com guest review
"Good location, economical"
Older hotel, but then I think most of the hotels in Boston are probably older. We had a King suite. The fold out couch in the living room is positioned really well so that you still have room to move if the sofa bed is opened up. Hotel has a free shuttle to the airport, which is a plus. They'll also take you to the train station, but the station is […] within walking distance and it is faster to walk than ride the shuttle around all the airport stops before it gets to the train station stop. Didn't find anything to do around the hotel...seems fairly industrial area, but the walk to the train station is thru a nice park thats directly across the street from the hotel. This is the first time we didn't rent a car when traveling to another city and it worked out really well. Boston has a great mass transit system. And everyone was incredibly nice...all the Bostonians we met were very nice people! And the best part about Embassy Suites....their breakfast!! Read moreGenuine Expedia guest review
"close to airport and rental car center"
Can always count on the service and amenitiesGenuine Hotels.com guest review
Good free breakfast in the morning. Free shuttle to the airport was convenient and ran frequently.Genuine Hotels.com guest review
"Best value for the money"
I stay at Embassy Suites anytime I am on business and don't have dogs with me. Beds are always REALLY comfortable. The included breakfast is always good, with made-to-order omelets and real orange juice.Genuine Hotels.com guest review
"Early Morning Family Flight"
We stayed here due to an early morning flight out of Boston Logan. It was a great place for our family to stay. I wish we had known about the park and fly option, too. Next time we'll use that!Genuine Hotels.com guest review
"A Great Hotel near Logan Airport"
I thoroughly enjoyed my experience at the hotel.Genuine Expedia guest review
"Hard to find, despite being at airport!"
Check in was quick and easy. Room was acceptable, furniture was stiff and uncomfortable, bed was comfortable. Liked that it had 2 rooms- sitting room and bedroom. Pool was not as expected. There were no towels available ( they did bring some when asked). Pool deck was dirty and slippery. Bathroom at the pool needed to be cleaned-toilet paper strewn […] all over the floor. Read moreGenuine Expedia guest review
"Close to our personal event"
The hotel was great, clean, big lobby and bar/eating area. Rooms were large. It was a very convenient location to where we had to go for the weekend. Would definitely stay there again.Genuine Hotels.com guest review
"Embassy Suites Logan"
Room was smaller than anticipated. Sofa bed was very uncomfortable even for the children. Noisy neighbors kept partying into the night slamming doors, smoking on non-smoking floor.Genuine Expedia guest review
"Perfect hidden romantic getaway place"
Loved the size and condition of the suite. Very good proximity to our event, Boston wine expo but far enough away that the hotel was not over crowded. Staff was great. Bed was very comfortable and although it is close to the airport we didn't hear a single plane during our trip.Genuine Expedia guest review
"Very convienent to Logan."
Very pleased would certainly stay there again. The staff was wonderful and the shuttle was great. They had a wonderful breakfast and happy hour the night we arrived.Genuine Hotels.com guest review
"Convenient & friendly service"
I decided to return my rental car earlier because I had an early flight the next morning. Thought I had to take a shuttle to the airport to connect with the hotel shuttle but decided to call & the staffer said she'll have a van pick me me up at the Logan Car Rental Center. In 5 minutes flat I was in the shuttle & the hotel was right behind the rental […] center:-) service upon checking in was very good & room was very clean & comfortable. Too bad the wi-fi was $10 but the receptionist told me it will be complimentary if I signed up with their frequent guest program which I did. Did not try out the breakfast but will be back. Read moreGenuine Hotels.com guest review
"Airport shuttle & parking during trip are a draw."
Surrounding neighborhood seems like a construction wasteland but ease of access to airport shuttle, overnight parking while traveling and pleasant staff and accommodations make up for it. The shuttle came promptly after a call and cookies were waiting at the front desk at 8pm! We were treated with courtesy and I even think my car had been washed -I […] remembered a lot of ice & salt build up?! Read moreGenuine Hotels.com guest review
"Great hotel close to Boston Logan Airport"
We stayed at the Embassy Suites Boston Logan Airport one night after a long flight from Europe. The airport shuttle runs frequently and the drivers are courteous. This is a big hotel that seems to handle many people rather well. We arrived mid-evening and there were plenty of staff available at the front desk for check-in. Our room was spacious (king […] suite with airport shuttle and breakfast buffet included), clean, and very comfortable. We had a great view of Logan Airport but never heard any airport noise in our room. The coffee maker in the room worked very well and the coffee was strong. We had the breakfast buffet and found the selection to be more than enough for us. I highly recommend this property! Read moreGenuine Expedia guest review
would not be my choice for halidays, but for our purpose excellent.Genuine Expedia guest review
Hotel .com said there was parking available. This was our first trip to Boston and did not realize parking a car was such a problem, We rented a car thinking we needed it for transportation not knowing trains busses, and trollies were the main transportation, You should let furture customers know about the 35.oo fee and restricted parking in the city […] area.also the hotel room had very little heat, otherwise we will be returning in spring and know all the loop holes.. It was a great stay and lots to see and do. Read moreGenuine Hotels.com guest review
"Just what we were looking for"
Very nice hotel, quick shuttle service to and from Logan Airport...even at midnight. The rooms were very clean and comfortable. I liked the layout of our room and the attention to detail for the business traveler. Having a hotel with a free breakfast buffet is a bonus, and the food was delicious with many options.Genuine Expedia guest review
"great Airport Location"
Great Airport Location and shuttle pickup. Breakfast is outstanding, generous and great varietyGenuine Hotels.com guest review
"Convinient Airport location"
Everything was great, the breakfast was really signature! The staff was very friendly, suite was very roomy and shuttle service was prompt! The only thing - I could not find the wardrobe to hang my Overcoat...Genuine Hotels.com guest review
"Great for the night before a flight"
The hotel was very nice except for problems with the heat in the room. Several other guests we spoke with were having the same problem.Genuine Hotels.com guest review
"Easy 2 day business stay"
Embassy Suites has always been consistently very good in all aspects. The ONLY let down at this location was that the evening 'Managers Reception' alcohol was not included. At visits to other locations (Louisville) 'well' alcohol is included. The bar staff was still wonderful and I realize this is a management decision, not the staff.Genuine Expedia guest review
"Best breakfast Bar!"
Very pleased with our room and the breakfast buffet. The staff was fantastic and helpful. Will stay there again.Genuine Hotels.com guest review
I will definitely recommend to fr.iends and family. I was very impressed with the service I received, friendly environmentGenuine Hotels.com guest review
Had an excellent time. comfortable bed and an outstanding room with every thing you could need. Had to leave early and didn't get the breakfast, but the nice cheese, drinks and vegi was off the chart had a great visit. wish we stayed longer to get to use all the many things offered. The ONLY bad thing was when we got there people standing around and […] not helping with luggage and the lady at the desk could have been just a bit friendlier, but was very informable Read moreGenuine Hotels.com guest review
Location and amenities were great. Mandatory valet is a little pushy but a great service nonetheless. Complimentary breakfast was delicious and hot with made to order omelets! Room size allowed parents and 3 kids to stay in the same room.Genuine Hotels.com guest review
Needed: more attention to detail in maintenance (NOT cleanliness or amenities) of room. Fire alarm VERY annoying.Genuine Hotels.com guest review
We were delayed until 3 am check-in. I called and a genius woman checked me in and gave us a room at the end of the hall so we weren't woken by other travelers.I am so grateful and this is the kind of service that means a lot to me.Genuine Hotels.com guest review
"No hot water and hardly any heat"
No hot water and hardly any heat. The restaurant waiter in the lobby got our entire order wrong and the food came out cold. The bar was okay and the front desk staff was friendly. I will not stay here again though.Genuine Expedia guest review
"Nice place to stay waiting for flights"
One night stay to pass the nightmare of the snow storm and the delays and cancellations of the flights. Embassy Suites is always a pleasant stay. The whole family fit in one room where two TVs is mandatory.Genuine Expedia guest review
Heaters do not workGenuine Hotels.com guest review
"Bad customer service and scary experience"
Upon my stay it first started with the woman at the front desk giving away my taxi twice and not apologizing, causing me to be an hour late to my event. That wasn't too bad, but once I got back to my room and was sleeping there was a violent fight in the room next to me. People were banging on my door and the wall scream, cursing and breaking things. […] The manager first came to my room to tell us to be quiet and I explained we were sleeping and are scared, he offered no apologies or anything. Someone was taken out in an ambulance and there was police activity and this went on until 5 in the morning. The next day we saw blood everywhere in the next room. It was gruesome and scary and the hotel offered nothing, not even a call with an apology, then proceeded to charge me an additional $70. I called to complain and got no money back. I am horrified with the customer service. IT was a nice hotel, but the service was terrible and i do not recommend it. Read moreGenuine Expedia guest review
"Not so good"
We have some concerns about this hotel. The hotel seems not having enough employees. The breakfast was very bad. They do not use a vacuum cleaner to clean the carpet.Genuine Hotels.com guest review
I was not happy. There were kids screaming and running in the hall until late. No happy hour, disappointing breakfast ... Not what I remember, Will use Hilton next time.Genuine Hotels.com guest review
Everything was great.The only thing was the pool/whirlpool was small and pool only 3ft deep.Genuine Hotels.com guest review
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