Staff was excellent very friendly and helpful.Genuine Hotels.com guest review
Seemed over priced for the third adult in our room. 60€ for a towel and sofa bed seems a bit high. While appreciated, the buffet breakfast was a bit sparse. There was no hot food in the breakfast.Genuine Expedia guest review
"It was average with some noise"
It was average. 1 of the 3 days the breakfast was so over crowded we couldn't even sit down. Mostly the rooms are in the front where the road is, so you can't leave the window open. If you can I'd get a room in the back. Bed and bathroom fine though I hate a cloth shower curtain v. glass b/c it makes the bathroom smell musty. Nothing to do right there […] but you can drive into town. No room service but there is a McDonald's right next door. Read moreGenuine Hotels.com guest review
"The worst hotel I have ever stayed in"
The staff were rude. The break fast was very basic and not being refilled often. The rooms were small and old. The shower doesn't have a door. It has curtain. They charge you for outdoor parking without giving you a ticket or letting you know about the charge upon check in. I have stayed at least in 300 hotels over 1000 nights in last ten years. I have […] never participated in a survey before. I am doing this one, because I am upset with the way I was dealt with at the check out regarding parking. Read moreGenuine Expedia guest review
"Small and nice Hotel,"
Excelent hotel, nice and clean rooms, good breakfast and very good coffee station. Walking 15 minutes you can take the Colonge train line 3 or 4. Next to the Hotel has a gas station and a Mc Donals restaurant. It's near to the exit to the freeway to dusseldorf.Genuine Expedia guest review
"Close to everything, but far away from crowds"
Close to everything, but far away from crowded streets. Late breakfast was nice, but could've used more "hot" items. The area could be considered shady, but crime is low in germany so wasn't worried.Genuine Expedia guest review
For the price we paid, this was an excellent stay.Genuine Hotels.com guest review
The hotel was in a very good location, close to public transportation, supermarkets and small restaurants. The room was a bit small but space efficient, clean and well kept. There was no tv in English, only German. Front desk staff was ok, some tried to help but others didn't care much. They didn't really make me feel welcome at the hotel. The breakfast […] was good, nothing fancy but with basic varieties: bread, cold cuts, yogurt, coffee, eggs and some fruit. It was ok to sleep, shower and then go out. If you need info about the city and surroundings you better try getting to the Main station (cathedral) and look for the tourist board; in there they will be able to help you with places to visit, suggestions and transportation using good clear English. Not a bad hotel at all! Read moreGenuine Hotels.com guest review
Location ok ... good place to stay because it is clean, has a great open lobby to sit. Complimentary breakfast excellent. Front desk staff helpful and kind.Genuine Expedia guest review
"Surprise at the end"
With some little things I wasn't so happy, as I felt to be nickeled here and there, but I thought I booked my hotel one night more than I actually did, therefore checked out very late (5 pm) and the hotel has been very cool about it. Thanks, I appreciate (and apologize for my mistake!)!Genuine Hotels.com guest review
"Very comfortable stay"
We were pleased with the cleanliness and comfort of the hotel, as well as the included breakfast and easiness of parking. We were given incorrect directions to a close restaurant by the front desk attendant, but enjoyed our stay very much overall.Genuine Hotels.com guest review
Response by Holiday Inn Express Cologne Muelheim Dear Guest, thank you very much for taking the time to tell us about your experiences at our Holiday Inn Express Cologne Mülheim. We have forwarded your comments to our department heads. We rate guest comments as a very positive opportunity. Once again thank you for your comments. We are looking forward to welcoming you again when you visit Cologne the next time. Kind Regards Mark van Coppenolle
This hotel exceeded my expectations and I had a very pleasant 6-day stay there for 6 days. The room was spotlessly clean, with a comfortable layout and seemingly brand new interior. Service is excellent, breakfast in the morning is simple but good with fresh bread, meats, cheese, great coffee, juice etc. From the hotel to the Koelner Messe convention […] center or to downtown is a short drive, and the parking at the hotel is very reasonable at €5/night. Close to the hotel is a nice pub "Das Brauhaus" where they have excellent food, great service and great beer. I would stay at this hotel again next time in Cologne/Koln. Read moreGenuine Hotels.com guest review
"Good value hotel convenient for city and airport"
Clean and comfortable room. Breakfast was simple but adequateGenuine Hotels.com guest review
Very good staff, very kind people, pleased to help you. Room very clean and how I stayed in the front of the hotel, a little bit of noise of the road, but nothing that closing the window did not solve. Internet a little bit slow.Genuine Hotels.com guest review
Wonderful breakfast, lovely staff, friendly atmosphere, clean roomsGenuine Hotels.com guest review
"Good option for trade show"
Staying for trade show, so need car to/from, good value, nearby suburban German restaurants.Genuine Expedia guest review
"Nice, functional hotel"
The hotel was great. Clean, good breakfast and the beds were comfortable. We were there to see a Leverkeusen game. Elevator is painfully slow, but that is a minor quibble.Genuine Hotels.com guest review
We only needed a one night stay in Cologne to see a gig, and this hotel was spot on. Our experience was efficient, clean and comfortable. The only down side was that it was a bit noisy outside late at night, but then it is near a main road and McDo's, so only to be expected. It didn't stop me sleeping!Genuine Expedia guest review
"clran place if dont care a little far from the cit"
clean comgort. but a little far to the city and metro station.Genuine Expedia guest review
"Nice hotel, far from centre"
The staff were very efficient and welcoming. The room itself was clean and had air conditioning to keep it comfortable. The range of channels on the TV was excellent and makes a change from watching news all the time! The facilities were well stocked and adequate. The breakfast was good but lacked croissants and pastries. There should have been more […] variety. The hotel was good but about an hour and a halfs walk from the centre and public transport is necessary! Read moreGenuine Expedia guest review
"Good value, no frills."
To be honest, we were hardly in the hotel. We arrived late at night and were lucky enough to find a free parking space right outside the hotel. Breakfast was better than expected after reading other reviews. All in all, for our requirements, just to have a bed for the night, a quick breakfast the following morning, plus free parking for the day, we […] were perfectly satisfied. Read moreGenuine Expedia guest review
"we love it"
we have stayed here several times, good location near by shops, pool is great. even more breakfast than our kids could eat. large family roomGenuine Hotels.com guest review
"Weekend in Cologne"
A good hotel but not easy to get into central Cologne unless you have a car. It was walk then both tram and train to get into Cologne. The car parking was free if you arrived early but cost eight Euros to put it into an open car park with a barrier if the free spaces were taken. The rooms were very clean and comfortable, and breakfast was typical continental […] but good quality. Read moreGenuine Expedia guest review
Hotel staff were hit and miss in terms of pleasantries. Also location wasn't great in terms of metro to city centre.Genuine Hotels.com guest review
"Outdated decor and condition"
Of all the holiday inn We stayed at this was the most run down condition of the rooms. Maybe the others we stayed were brand new properties but in comparison the rooms were also smaller and for the reputation of holiday in the rooms need updating. The wifi was only in the common area of the restaurant and not in the room and also it was extremely slow […] so most of the browsing was impossible. Location of the hotel was reasonable. Read moreGenuine Hotels.com guest review
"Convenient and good hotel for one night stay."
I needed a hotel close to business appointment. I know Holiday Inn Express is a reliable choice. It proved to be so. I had everything I needed albeit with a Spartan feel.Genuine Expedia guest review
"Great Hotel..... Staff were Amazing"
Just got back party of eight.. Hotel bit out of town but not always a bad thing. Very clean and rooms had everything you needed. Staff very friendly and really helpfulGenuine Expedia guest review
"I did enjoy myself"
I did have a good timeGenuine Expedia guest review
Hotel offered great service - people at reception very friendly and helpful.Genuine Hotels.com guest review
"Great value for money"
Great value for a family room - very good breakfast and friendly service. Tram stop not far so it was ideal as a base for our whistle stop tour of Cologne. A little hot in the hotel but fine with air-con in the rooms. Not much room for a family if you need to spend a great deal of time in the room, but ideal if just there to sleep.Genuine Hotels.com guest review
"Condition & facilities of the room"
The room was too small and there was no air conditioning in the room. It was really warm inside the room. We had to settle for a smoking room on the first day of the stay with an infant. The room was suffocating with cigarette smell. The room was booked one month in advance. The hotel is way below the Normal holiday inn standards.Genuine Hotels.com guest review
"Nice hotel, bad location"
The hotel is very nice, great morning breakfast and comfortable room. The location however is appalling. If you are wanting to go into the centre of cologne and do shopping, see the cathedral etc, then this hotel is not for you. it is a 20 minute walk to the tram service and then 30 mins on that to get there. Also there are no restaurants near the hotel, […] besides Mc Donalds, so eat before you go back. Read moreGenuine Hotels.com guest review
"Nice, Clean Hotel"
Stayed one night before the nurburgring F1 race, 4 of us, 3 kids, 2 double beds, didn't have singles for 4 people. Staff were friendly and spoke English, hotel was clean, breakfast was good. Had to pay 5 Euros for the overnight parking which was not mentioned obviously, not bad but I figured it would have been included. Would definetly stay here again. […] It's about 1 hour 15 min drive to the nurburgring. The Macdonalds next door was a blessing as we arrived very late and was handy that we could just get food within 50 yards. Read moreGenuine Expedia guest review
"A value hotel for short or business travelers"
A business hotel would be a better description with its lounge, dining (with free wifi), large parking garage, next to Mac/major highway exit/gas station. Only downside was the 15mins walking distance to nearest supermart anf S train station.Genuine Hotels.com guest review
"Fresh and new -- very comfortable"
It's what you expect at a Holiday Inn Express, not luxurious but more than adequate and comfortable room at a reasonable price. You are not paying for lots of amenities that you never use. Breakfast buffet very good. Staff are competent and friendly.Genuine Expedia guest review
breakfast timings on weekends is upto 11:30am, which is good. The walk to the nearest U-bahn station is about 15 mins and it looked like a council area. Overall the hotel is good.Genuine Hotels.com guest review
"Good hotel but no restaurant in or near"
Ok if you don't want to eat locally. There is no restaurant in the hotel or nearbyGenuine Expedia guest review
"short stay at attractive rate"
Nice and clean, but filling the cigarette smoke inside the hotel makes me feel not so pleased to be there.Genuine Hotels.com guest review
"Decent hotel and basic breakfast"
Hotel was decent, but below average for Holiday Inn Express by American standards (of the 10-12 I have stayed at in the US). Much more basic but nothing was particularly wrong. Breakfast was very basic standard cold European breakfast.Genuine Hotels.com guest review
"Not a good experience"
I stayed in this hotel for 10 nights whilst visiting family. With a family of my own and the price I paid I expected so much more. I previously stayed in Holiday Inn in Munich and the service and cleanliness surpassed Cologne by a milestone. It is in a rough neighbourhood to say the least, the room was not cleaned every day, the breakfast was terrible […] and was not enough for the guests staying in the hotel. So much so, that the german guests staying in the hotel were taking photos they were so disgusted. Guests were cleaning up tables and taking to the kitchens even offering to help in the kitchen so they can get a clean spoon for coffee. I will definitely not be staying here again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Cologne Muelheim Dear Guest, thank you very much for taking the time to give us a statement on our website to tell us about your positive experiences at our Holiday Inn Express Cologne Mülheim. We rate critical guest comments as a very positive opportunity to make things change for the better. Once again thank you for your comments. I have spoken to my department heads forwarded your comments. We will do everything to ensure that those kind of incidents never repeats.I would be happy, if you could give us another chance to deliver excellent quality and service which is our goal at all times for all our guests and we are looking forward to welcoming you again when you visit Cologne the next time. Best regards Mark van Coppenolle
"Small, noisy room. Not good for families"
We booked this room as a stop over point on a twenty hour drive from Europe to the UK. We arrived after 8pm, tired and hungry. Check in was slow as a small group was checking in and only a single staff member on duty to service reception and serve behind the bar. When we got up to the room it was very small, and really not large enough to accommodate […] the folded out sofa bed for our daughter. We had to go out and walk five minutes to another hotel to find a restaurant as the hotel does not serve food other than breakfast. When we returned and changed for bed we became aware of an extremely pervasive droning noise coming from above the ceiling. The room was on the top floor of the hotel and we were clearly positioned underneath either the a/c unit or plant facilities for the whole building. The low drone actually made the room vibrate. When we asked reception for an alternative room, they told us the only alternative was a smoking twin (single beds) room, that could not accommodate an extra bed. When I explained that this would not be suitable or acceptable they shrugged and said nothing else was available. So we had to stay in the room, and did not manage any sleep throughout the entire night. I have used their guest concern feedback form online but have yet to have a response. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Cologne Muelheim Dear Guest, thank you very much for taking the time to give us a statement on our website to tell us about your experiences. Thank you for your comments regarding the attitude of our staff. I have spoken to my department heads and the Front desk-Staff and forwarded your comments. We will do everything to ensure that this incident never repeats. I apologize for the inconveniences you had during your stay in our hotel. We rate critical guest comments as a very positive opportunity to make things change for the better. Once again thank you for your comments. I would be happy, if you could give us another chance to deliver excellent quality and service which is our goal at all times for all our guests and we are looking forward to welcoming you again when you visit Cologne the next time. best regards Mark van Coppenolle
"Great value hotel."
Great overight stay in this Holday Inn Express franchise. Staff were great, rooms usual size as UK Express rooms. Mcdonalds next door and petrol station offering everything you want. A bit distant from town but great for transit stay or business. Breakfast was standard but ample.Genuine Hotels.com guest review
"The room is wayyyyy to small to accommadate 4"
The hotel room was the smallest that I have ever stayed at. The room was supposed to accommadate 4 people but with the sofa opened one could not walk in the room. It should not be let out to more than two people per room. It was very misleading. The breakfast was good and the ladies setting up the breakfast were the best part of this hotel.Genuine Hotels.com guest review
"Holiday Inn Express Cologne Muelheim"
This hotel is ok for short sightseeing breaks to Cologne. You don't need to get caught in City Centre traffic to get to it. There is a tram stop about 5 min walk away which takes about 10-15 mins to get into centre. We managed to park outside the front of hotel for free and there is another car park at the front which you need to pay for. The Hotel […] is clean and modern, the room is a little on the small side especially when extra bed in use however for 1 night it didn't matter. The breakfast was ok but I have had much better in similar hotels in Germany but for the price of room with breakfast included it was very good value. We stayed here for one night to visit Xmas market.The surrounding area looked a little dodgy and you had to walk through it to get to tram. We returned at night and was with my husband but wouldn't have wanted to walk if on my own with children. There seemed to be homeless or food shelter at the church. Read moreGenuine Hotels.com guest review
"Très bon rapport qualité/prix."
A 20 min en tram du Musé du Chocolat et des marchés de Noel.Bien pour un court séjour. Bon petit déjeuner. Service agréable.Quartier convenable.Genuine Hotels.com guest review
"värske olemisega hotell"
Hotell asub kesklinnast pisut kaugel, kuid oli kergesti leitav. Voodi oli mugav ja piisavalt lai.Genuine Hotels.com guest review
"okay-nicht mehr, nicht weniger"
Wir hatten ein Wochenende im Doppelbettzimmer gebucht und bekamen ein Einzelbettzimmer und azf unserem Zimmer befand sich nur ein Satz Handtücher. Wir beschwerten uns und bekamen am nächsten Morgen ein Doppelbettzimmer. Als Entschädigung bekamen wir Getränkegutscheine. Ab dem Morgen war alles okay, aber auch nicht überragend. Es gibt bessere Hotels. […] Frühstück war in Ordnung. Read moreGenuine Hotels.com guest review
"reservation via hotels.com"
Ils n etaient pas au courant que c etait un enfant moins d un anGenuine Hotels.com guest review
"Wohlfühlen in der Großstadt"
wir waren auf der Heimreise und wollten mit den Kindern noch Köln besichtigen. Sehenswert! Wir wurden von freundlichem Personal empfangen. Die Zimmer waren sehr sauber. Wir konnten uns richtig wohlfühlen. Auch die Auswahl am Frühstücksbuffet war reichlich und schön anzusehen.Genuine Hotels.com guest review
"Hotel ok für angemessenen Preis"
Für den Preis von 75 Euro pro Nacht für 4 Personen incl. Frühstück völlig in Ordnung. Zimmer sauber, Frühstück ausreichend und Personal sehr nett.Genuine Hotels.com guest review
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