The check in clerk was not too friendly, looked a bit stressed.Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you for sharing your feedback and of course for staying with us. I apologize if our guest service representative was not very friendly. This is most definitely not up to our high quality standards of customer service. Clearly, we need to provide additional training and as the GM of the hotel, I take full responsbility. to make the necessary improvements to better serve our guests. Thanks again, Brian Lenfestey General Manager
Best hotel I've stayed in for a while.Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you very much for posting your review! I'm thrilled that you enjoyed your stay. We look forward to serving you again very soon. Enjoy the summer, Brian Lenfestey General Manager
my wife and i stayed the weekend what a great place clean friendly priced right never want to stay anywhere elseGenuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you for your kind words and for staying with us! I'm glad that you enjoyed your visit and we look forward to serving you again very soon. All the best, Brian Lenfestey General Manager
No fan in bathroom. Still showing 25.00 charge on credit card. Two days after checkout. Assume incidentals?Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you for choosing the Denver Marriott South at Park Meadows! I'm sorry that the bathroom exhaust fan didn't work properly in your guest room. Our Director of Engineering will be checking all the exhaust fans to confirm that they are operating correctly. Yes, the $25.00 on your credit card is just an authorization which your bank will release shortly. Thanks again, Brian Lenfestey General Manager
"It was great"
The hotel was ok and the location was great for our necessities.Genuine Expedia guest review
Response by Marriott Denver South at Park Meadows Thank you for staying at the Denver Marriott South at Park Meadows and for posting your review. I'm glad that you enjoyed your visit and we look forward to serving you again very soon. Thanks again, Brian Lenfestey General Manager
The hotel was ok and the location is perfect for what we were lookingGenuine Expedia guest review
Response by Marriott Denver South at Park Meadows Thanks for sharing your review and of course for staying at the Denver Marriott South at Park Meadows. We greatly appreciate the feedback which helps us to improve our services. All the best, Brian Lenfestey General Manager
"Nice hotel, very clean, friendly staff."
It was easy to check in, parking was plentiful. The rooms were very clean and comfortable. Staff was friendly and accommodating. We asked for a small room refrigerator and it was at our door in 15 minutes. Swimming pool and exercise rooms were adequate, but I would have liked a larger pool as we were traveling with grandchildren ages 9 and 10.Genuine Expedia guest review
Response by Marriott Denver South at Park Meadows Thank you for choosing the Denver Marriott South at Park Meadows and for taking the time to share your review. We offer complimentary self parking along with a 10 passenger van that provides transportation within an eight mile radius. I'm glad that you found our staff friendly and accommodating. Our Sonoma'z Wine Bar and Grill offers a great outdoor patio with a fire pit along with 3 private dining rooms. We look forward to having you as our guest again very soon. Brian Lenfestey General Manager
Great staff, good food at the grill and only about 15 minutes from downtown Denver!Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you very much for choosing the Denver Marriott South at Park Meadows! I'm pleased that you enjoyed your visit and had the opportunity to indulge at Sonoma'z Wine Bar & Grill. Thanks again, Brian Lenfestey General Manager
Very welcoming and comfortable. The bed was wonderful and I loved the whole lobby area. It was wonderful sitting by the fire on a snowy day with my hot Starbucks. Nothing gets better than that!!Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you for staying at the Denver Marriott South at Park Meadows! I'm glad that you enjoyed your stay and took advantage of staying warm & relaxing by our lobby fireplace. Thank again, Brian Lenfestey General Manager
"Superbly trained hotel staff"
The hotel and dinning room staffs were the friendliest most competent staff we have ever experienced, including well known hotels in New York, Chicago, and Miami.Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you for staying with us and for posting your review. I'll be sure to share your comments with our team of associates and thank them for a job well done. We look forward to serving you again very soon. All the best, Brian Lenfestey General Manager
It was a wonderful experience loved the room and services provided.Genuine Expedia guest review
Response by Marriott Denver South at Park Meadows I'm glad that you had a wonderful experience! Thanks for staying at the Denver Marriott South and for taking the time to post your review. Thanks again, Brian Lenfestey General Manager
"Close to light rail"
A very nice hotel with very accommodating staff. We got there late and the kitchen was suppose to be closed, however, they kept it open for us. We were attending Bronco football game and the light rail, which is walking distance, allowed us direct access.Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you for staying with us and for posting a review! We have a large number of Bronco fans that stay with us on game day and take advantage of using the RTD Light Rail. What a great way to avoid all of the traffic and high parking fees at the stadium. I'm glad that our staff was able to keep the kitchen open longer for you. Thanks again, Brian Lenfestey General Manager
The hotel was safe and convenient to the event I was attending. There was nothing special about the hotel. Room never really got cooled off. I found a dirty sock that the previous guest left in the room...yuck!!! Food was VERY average. The bellman was unavailable when I arrived to help me take my luggage to my room. I would not stay here again.Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you for staying at the Denver Marriott South and I'm sorry that your stay was only a 3 Star experience. There is no excuse for not having your room completely cleaned prior to your arrival and as the GM, I take full responsibility. I will address your concerns with our Housekeeping Manager and also our Executive Chef about the food being average. We have 1 bellman working every shift who also drives our hotel van within an 8 mile radius and I apologize that the bellman was not available to assist you with your luggage. Thank again for your feedback and for taking the time to post a review. Brian Lenfestey General Manager
"Messed up reservations, hotel ok otherwise"
When we arrived apparently the computers were down, so we were unable to check in. They did provide a room to try and fix the problem, but it was a single bed room. I was with my family of 5, so this was very tight. They offered a roll away and crib, but it took them almost an hour to get to the room, and multiple calls to the front desk. The next day […] the only thing they could offer to fix the error was complimentary breakfast...which was included in our reservation from hotels.com anyways (their computers did not reflect that). The hotel as very good, other than this screw up. I don't know that it would stop me from staying there again, but it was highly irritating. Read moreGenuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thanks for staying at the Denver Marriott South. I'm very sorry for the check-in inconvenience we caused you with our computer system being down along with only having a king room for you. There's no excuse for taking so long with delivering you a roll away bed and crib and as the GM I take full responsibility. I'll share your review with my team so we can make the necessary improvements. Thanks again, Brian Lenfestey General Manager
It was a great hotel for business purposes. Close to restaurants when we had to get a quick bite to eat before attending other events.Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows I'm glad that we exceeded your expectations during your business trip to the Denver Marriott South at Park Meadows. Yes, there are over 80 restaurants within in an 8 mile radius of the hotel. Next time you should try our restaurant - Sonoma'z Wine Bar & Grill which serves breakfast, lunch and dinner every day and it has become a locals favorite. We have a great outdoor patio with a fire pit along with 3 private dining rooms that cater to all events. Thanks for staying with us, Brian Lenfestey General Manager
"Not what expected"
Hotel was in a good location. Went to visit my son. I was disappointed that the hotel did not have: a safe in room, no robe, no shower cap, no wet bar and no "do not disturb sign!" I asked for the sign each morning and evening and never got it. One employee came to my room with a shower cap, but no sign, didn't understand English and never came back. […] Had to write my own sign and put it on door, every evening. Read moreGenuine Hotels.com guest review
"reservation messed up"
Cancelled the 1st night, mix up on the room. Staff was helpful getting things worked out, very polite. Stayed only the 2nd night with a double room as they promised the night before.Genuine Expedia guest review
Response by Marriott Denver South at Park Meadows Thank you for posting your comments regarding your recent stay at the Denver Marriott South at Park Meadows. I'm sorry that you experienced a reservation mistake, but I'm glad our staff was able to get it resolved. Thanks again, Brian Lenfestey General Manager
We didn't receive the room we booked, 4 people had to figure out how to sleep on a king and a role away. Pillows are totally flat, and the pool area was a total disaster. First bad experience at Marriott.Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows I'm very sorry that we were unable to honor your request for two beds! We have a limited number of rooms with two beds and I can't imagine how frustrating this must have been for you and your guests. All of our guest rooms have feather pillows, but we do have foam pillows available upon request. I'm sorry again for your poor experience. Thanks you for your feedback, Brian Lenfestey General Manager
"Great hotel all around"
This was a very nice, clean hotel close to (perhaps in?) the Park Meadows entertainment district. The staff was friendly and helpful and my stay had a positive influence on my trip.Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you for posting your review and or course for choosing the Denver Marriott South at Park Meadows. We are 3 miles from the Park Meadows Mall offering premier shopping & dining options and our staff will bring you there in our complimentary 10 passenger van. Sonoma'z Wine Bar & Grill serves breakfast, lunch & dinner offering an outdoor patio with fire pit and 3 private dining rooms. Sonoma'z has become a favorite for locals. We look forward to having you as our guest again very soon. Thanks again, Brian Lenfestey General Manager
"Expected more from Marriott"
I chose this hotel because I was attending a conference. The conference area is great but I don't believe most people actually stay at the hotel. Pros: Comfy bed, great fitness center. Cons: Refrigerator in room not installed properly, Internet was an extra cost of $14.95 per day, toilet clogged easily maybe due to poor sewage pipes, faint sewage smell, […] and everything was for sale. Overall, it was an ok place to stay if you are tired and think Motel 6 is scary. However, I turned my conference into a vacation to Denver with my wife for three days so it was not worth the money for what I expected to be a higher end hotel, as the Marriott name used to stand for. Read moreGenuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you very much for taking the time to post a review and of course for staying at the Denver Marriott South. I'm sorry that we fell short of your expectations and as the GM I take full responsibility. We completed a $3.8M renovation last year so I'm glad that you enjoyed the comfortable bed and renovated fitness center. I apologize for the inconvenience of the refrigerator not being installed properly, internet cost and toilet being clogged. Our Director of Engineering has already fixed these issues you encountered in your room. We do offer complimentary internet in our lobby and business center. Thanks again, Brian Lenfestey General Manager
My husband and I were in town for business and pleasure. The hotel had the perfect location for both of our functions. It was clean, the food in the restaurant was great and the staff were very accommodating. We arrived back @ the hotel around 1 am, the man @ the desk was kind enough to get me a cup of hot tea even though it was well into the night […] and the restaurant was closed. Read moreGenuine Expedia guest review
Response by Marriott Denver South at Park Meadows Glad you had an excellent experience at the Denver Marriott South at Park Meadows! We are only a few miles from the Park Meadows Mall & Sky Ridge Hospital and conveniently located off I25/C-470 highways. I'll be sure to recognize our Night Auditor for accommodating your 1am request for hot tea! In addition, I'll share your comments with our Chef and Restaurant Manager regarding your great experience in Sonoma'z Restaurant. Thanks again, Brian Lenfestey General Manager
"Quick weekend trip"
The hotel is perfect for a quick weekend trip. We were there for a volleyball tournament and it was wonderfully quiet considering the freeway was a stones throw away. Warm decor. Tasty food. Perfect coffee service at the bar. Just wish the restaurant opened at 6am instead of 6:30am.Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you for choosing the Denver Marriott South and for taking the time to submit a review. I'm glad that you enjoyed your stay and I hope your volleyball team did well in the tournament. Room service offers breakfast starting at 6am and we offer fruit, energy bars, muffins, danish, juices along with Starbucks coffee at 6am. Thanks again for staying with us, Brian Lenfestey General Manager
"Beware Large Parties"
A large party was booked at the hotel. We were placed on the same floor as many. As soon as the bar closed at 2 AM the party moved to the bedroom and ended about 330. Slamming doors also..Genuine Hotels.com guest review
This hotel is very close to food and entertainment., while not being in a congested area. The breakfast was great and staff helpful. And we got a great rate!Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you very much for choosing the Denver Marriott South for your "weekend away." We are looking forward to having you as our guest again very soon. Thanks again, Brian Lenfestey General Manager
Great hotel. Very friendly. We stay here every year and will be back next year.Genuine Expedia guest review
Response by Marriott Denver South at Park Meadows We greatly appreciate your feedback and thank you for staying with us. I'm glad that you found everything very comfortable and our staff great. I’ll be sure to recognize our team for a job well done. Thank you and we look forward to seeing you again next year, Brian Lenfestey General Manager
"Great convenient stop over in Denver."
Easy to find, great parking. Quiet room. Nice breakfast buffet.Genuine Expedia guest review
Response by Marriott Denver South at Park Meadows Thank you for staying at the Denver Marriott South at Park Meadows and for taking the time to post a review. I'm glad that you enjoyed your stay and that you found our hotel easy to find with great parking and a nice breakfast buffet. We recently completed a $3.8M renovation this year which included all guest rooms, concierge lounge, meeting space, lobby, restaurant and bar. Thanks again for staying with us,
"Beautiful hotel...didn't get right room!"
We loved the hotel, however, upon booking a double deluxe package (with breakfast and $25 IKEA Card included), I arrived to find that the hotel sold too many rooms and did not honor our original booking. My friend and I ended up sleeping in a king instead (without breakfast and the gift card). Good thing we knew each other well. We went for a women's […] conference and others had booked a double and ended up in a king room as well with 4 women. It was a terrible thing for the hotel to do. When I booked, I booked a double and thought I had what I requested. I've traveled a lot and never had this happened before. Read moreGenuine Hotels.com guest review
"confortable y personal muy atento"
muy limpio y confortable. el personal muy atento y el desayuno incluido con opciones amplias y deliciosasGenuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you very much for staying at the Denver Marriott South at Park Meadows.! We value guest feedback and I'm glad that you had a great stay. Thanks again, Brian Lenfestey General Manager
"Positiv overraskelse med fantastisk frokost !"
Fint rom, godt trimrom med grei swimmingpool og nydelig spa. Meget god frokost !!!!!!! (som passer fint hvis man har let jetlag og er klar for lunsj når man skal spise frokost). God beliggenhed i forhold til innkjøpssentret Park Meadows Mall.Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows I'm glad that you had time to take advantage of our great facilities - indoor pool, hot tub and newly renovated fitness center. We just expanded our fitness center 3 months ago which included new cardio equipment being added to better serve our guests. Our Chef has done an amazing job with our breakfast so I'll be sure to forward your comments to our culinary team. Thanks for staying at the Denver Marriott South at Park Meadows. Brian Lenfestey General Manager
"Buen Hotel y Buen Servicio"
Cómoda. Buena atención en restaurant y front desk. Pocas opciones de menú dentro del Hotel.Genuine Hotels.com guest review
Response by Marriott Denver South at Park Meadows Thank you for posting your review and of course for staying with us! I'm glad that you were impressed with our front desk & restaurant and were comfortable during your stay. We are extremely proud to be ranked in the top 20% within all Marriott Full Service hotels for Customer Satisfaction. Thanks again, Brian Lenfestey General Manager
"Better off camping"
07/23/14 Victoria S Andover, Minnesota
We were coming to town for a wedding. The wedding party chose this hotel and we obliged by staying. Before we got there I thought the cost was too much but the rest of the family was staying there. Making the reservation was fine. Two rooms one king one double. Booked in April. Called a couple months later to confirm and I was informed we did not have a room for all five days we would be there. Not acceptable. Got it figured out. Because of this I called back again the month before still do not have all five nights. This should not be a problem with a room block. Got it figured out again. Called the week before same issue. I should have known this would set the pace for our stay. The night before I had to cancel the king room for my MIL. The gal on the phone took care of it and said she would send an email. No email. Called when we got to town to see if we could check in early. I was informed I still had two rooms. I cancelled the second room again. Checked in at 3pm our room was not ready but they did not have a problem charging my Amex immediately. Still had two rooms on file for me. I am an extremely patient person but for gods sake get it together. There is no reason why I should have to ask or follow up that many times on any issue. Waited in the lobby for what they said would be a few minutes. Forty minutes later I went to check and of course the room was ready and we were not informed. Finally got my exhausted family in our room to realize all the linens were filthy. We have stayed at many Marriott and know many people who work for the company and they were appalled by the pictures I sent them. Housekeeping brought up more linens that were sufficient but not up to our standards, meaning no stains. As if this wasn't enough our key card would only work for one swipe and then it would stop working, Naturally when we got home late and I'm trying to get our child in bed. Never again. I should have chosen a different hotel. Lesson learned.
"Perfect choice in the Park Meadows area"
07/22/14 Al O
We spent 3 nights at the Denver Marriott South at Park Meadows and would definitely return when back in the area. The rooms were spacious with a choice of pillows and the bathroom amenities were typical for a Marriott. The front desk was efficient at check-in and able to provide offsite restaurant recommendations. We used room service for breakfast one day and the delivery was prompt and the food was delivered hot, which is not necessarily always the case with room service. It's always nice to find a property where customer service is a priority.
07/17/14 Lilian S Santa Fe, New Mexico
This hotel service is very good.. but when I pay I was charged twice and I was told by the manager that it was there mistake and offer me a $50 dollar gift card after they overdraft my bank account and I told him that at lest $100.00 after all I stay 4 day he agree with that till now I haven't received anything this happen 2 months ago and I never got my gift card I'm going back to Denver but I don't think that I would like to stay here again not when they don't take care of there customers after there errors I do not recommend this hotel and if you stay here make sure you don't get charge twice..
07/17/14 Gloabtrotter Planet Earth
The Denver Marriott South at Park Meadows sets the bar for all other hotels to aspire to. I stayed here many times throughout 2013. The rooms are well appointed and very comfortable. General areas of the hotel such as the lobby are well maintained. What makes this hotel a gem and crown of the Marriott brand, however, is the staff. With the exception of one surly reception person who I had an issue with on just one occasion, every other member of staff I interacted with at reception, in the restaurant, the concierge lounge, housekeeping and Brian the GM displayed such a commitment to service, service, service! They will do anything they can to cater to the convenience and comfort of their guests. (I did once however witness another guest being very unhappy that there was a power failure, which understandably the hotel staff are powerless to resolve!:) I truly enjoyed all of my stays here and hope to have an opportunity to return!
"Very good for a quick overnight stay"
07/14/14 vstclair San Francisco, California
I spent about nine hours at this hotel while on a business trip, so while I didn't get to test out the amenities, I did have a very good experience. My flight was delayed, so I arrived at the hotel just after 1 a.m. Parking was free and plentiful even though the hotel was sold out, and the check-in process was quick and painless. The biggest perk: The bar was still open because a wedding party was keeping it busy, so I was able to treat myself to a local Colorado beer and wind down before bed. Nothing really noteworthy to say about the room -- it was a typical hotel room with a decent amount of space. I docked this hotel a star though because the sheets were not exactly as clean as they could have been. They were clearly washed, but I guess they just didn't come out super clean.
"Worse stay ever at a Marriott"
07/11/14 chjadilo Denver, Colorado
I have stayed here before and am familiar with Marriott properties - I expect a level of cleanliness and professionalism. This was the worst stay I've ever had at a Marriott anywhere in the world. The bathtub and towels were filthy. So bad it made me question everything in the room. I did voice my complaints to the front desk and received a handwritten note and a starbucks card. However, my access to the concierge lounge was disabled. Perhaps a coincidence but it was not a good way to end my stay. I've been a loyal Marriott customer for years and will continue to be but I will never stay at this particular Marriott property again.
"Excellent stay..Excellent Service"
07/07/14 mohittandon8 New Jersey
We recently stayed here for 5 days and experienced amazing customer service, clean rooms and highly available lobby staff. The food served at the restaurant is amazing. The concierge food and customer service could do with fine tuning... if they want Gold customers to have a welcoming experience they need to work on it About the location, it is 35 minutes from the Airport and 10 minutes from Park Meadows Mall with 15 + good neighborhood restaurants cutting across multiple cuisines
"Very bad service"
06/28/14 natalia64 guadalajara
We stayed at this hotel for a long weekend for a family gathering, the service at the front desk and house keeping is below average. We were sick and requested a chicken soup from room service, unavailable. We were expecting a package, which was there the whole time we were in the hotel, and it was never delivered to our room. Would not stay there again.
"Clean, comfortable, great location"
06/20/14 Sara L Denver
This is an excellent location in the DTC area, right off of I-25 and in Park Meadows where there are many options for eating and shopping. We stayed here for one night recently and our service experience was positive. The man at check-in was friendly and descriptive. The hotel itself is very nice, a bit newer and more polished than some of the Marriott's I've stayed at. The room was cleaned well and the bed and pillows were very comfortable. The breakfast was excellent and the selection of warm options including custom omelettes and waffles were appreciated. My only complaint is that the room felt a bit cramped, but this shouldn't be an issue for anyone on a short visit there.
"Quick business trip"
06/19/14 Ron H Bountiful, Utah, United States
Stayed here for a business meeting in their conference room the following day. I arrived at 11:30pm after working & flying all day and I was hungry & tired. This hotel definitely took car if the tired part with comfortable beds and a nice room. The only downside was that the restaurant closed at 11:00 and they didn't offer late night room service. That is an amenity that is truly important to business travelers. On a side note, the meeting rooms are very nice.
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