EXCELLENT HOTEL AT A GOOD RATEGenuine Hotels.com guest review
"Good hotel, close to airport best price for area."
Good sized room and nice 42" TVs. Looks recently remodeled. The drain in the shower was clogged and there is no shower door really so water goes everywhere. Other than that it's a great place. We went to the Pheasant restaurant about 1.5 miles away and it's the best food we had in London.Genuine Expedia guest review
GREAT PLACE TO STAY WITH GOOD FOOD AND LOCATION NEAR AIRPORTGenuine Hotels.com guest review
"Great Customer Service"
The Hotel was in a very convenient location to Heathrow airport. The staff was very friendly, efficient and helpful. The staff went out of their way to help us resolve any travel concerns we had. The hotel was very nice and clean. The beds were very comfortable GREAT CHOICEGenuine Expedia guest review
"Nice hotel close to the airport"
Overall, pretty nice place. They even give you a cookie when you check in! Only downfall was that there is no free shuttle to the airport. The one they advertise is £7 round trip or £4 one way.Genuine Hotels.com guest review
GREAT HOTELGenuine Hotels.com guest review
"it was ok"
the hotel was ok, we found a good deal on the price. we didnt do the breakfast, it came out to about $25/person... i am sure it was great but i can't spend that much on a breakfast buffet out of principal. We walked to the local tube, it was about 30 mins walk. we did it at night, it was fine, but maybe not the best for lone women. not the most amazing […] area, but the staff was nice and friendly and it did the trick. bed was ok, shower and tub fine too. Read moreGenuine Hotels.com guest review
"Let down before takeoff"
The hotel appears well appointed, and the front desk clerk was polite. She asked me if I wanted to leave my account open for additional charges, and I said that I did, and indicated that the restaurant was open until 11pm. It was approximately 10:15. We went up to the room and came back to the restaurant, at which point we were told the restaurant was […] closed (at 10:30), but if we sat in the bar area, "an associate" would be over to serve us. The waitress at the closed restaurant was busy cleaning up, but gave us some menus and took our drink order in the bar area anyways. The drinks came over in about 10 minutes, but the gentleman that delivered them rushed off before we could get a word in edgewise about ordering food. Time passes. Drinks dwindle. Probably 20 minutes go by before we manage to coax someone over to take our order, and after we finish, another 20 minutes pass before I get up and the helpful waitress from the restaurant gets us our check. I attempt to charge it to my room, and she chases after me, saying that I didn't leave my card on file for charges. Frustratedly, I pay at the hostess station, before going upstairs to collapse on the monstrously uncomfortable king bed - you could feel the divide between the two underlying beds, and it was cruel and unusual. I'd choose another hotel if I was overnighting at Heathrow again, that's for certain. Read moreGenuine Hotels.com guest review
"Nice hotel with pleasant staff."
Good value. Clean, comfortable and pleasant staff. Restaurant was decent and prices reasonable. Good place to stay before an early morning flight.Genuine Expedia guest review
"Late night arrival"
Turkish Airlines staff did not print my boarding pass and I had to spend the night in LHR area. I found Doubletree. Unfortunately it was not clear to which terminal it was close to. (later I found out that it was close to Terminal 4) At almost midnight I arrived at this hotel had a warm welcome and had a short sleep. It was a very well sleep though. The […] taxi arranged by the hotel was an excellent BMW 7 series with a VERY REASONABLE price to Terminal 3. Read moreGenuine Expedia guest review
"Great front desk staff, So helpfull"
I allways notice how helpful the front desk staff are.Genuine Hotels.com guest review
nice hotel , staff very helpful, good breakfast; a little far from heathrowGenuine Hotels.com guest review
"Not as expected"
I spent most of my European adventure in a small hotel room with a single size bed so the night before my flight home I wanted to stay in a nice hotel in a nice comfortable king size bed. Hilton has a great reputation so I decided to stay. Upon arrival the check-in person was talking to his co-worker and took a few minutes before he greeted me. He was […] overly talkative and I felt asked to many questions about my travel. The room was very clean and airy however I was disappointed when I realized that the "King size" bed I wanted was actually two singles pushed together. It made the bed uncomfortable because I wanted to sleep right in the middle of the bed but that's were the beds met. The a.m. brunch was overpriced. I wanted to make arrangements to get to the airport and had to call the front desk over three times before I got someone, please note I didn't check in until almost 10:00 pm. In the morning the lady at the front desk helped me and I was grateful. The shuttle to the airport should be in the price of the hotel...that's good customer service Read moreGenuine Expedia guest review
"Not as close to the airport but clean"
clean room, good food and bar service although it was very expensive to eat. staff was very nice and well trained. Quick stay to travel the next moornigGenuine Hotels.com guest review
"Comfortable and Quiet"
Convenient to Heathrow, very quiet despite being close, nicely designed, clean, very comfortable bed, very nice breakfast buffet, very helpful staffGenuine Hotels.com guest review
Loved itGenuine Hotels.com guest review
"Great for easy Heathrow Airport accessibility"
My mother had an early flight back to Vienna so we chose the hotel as it is about 10 minutes by cab to Heathrow airport. There's nothing in the surrounding area so if you're planning on going around London, there are definitely more centrally located places. The room is small but clean and newly furnished so definitely worth what you pay for. The service […] would have been fine but the reception booked a cab to take my mother to the airport which was 15 minutes late - not impressed at all since "airport hotels" should get things like that right. Read moreGenuine Hotels.com guest review
"Reception was BAD"
I was greeted by a bad tempered, rude receptionist, someone from the east of Europe, i believe. I wasn't even offered the warm cookie! Nothing was warm about the welcome. I will not stay at your hotel or chain of hotels again.Genuine Hotels.com guest review
We just had a short visit that evening. We were on a quick stop before we caught our plane back to the U.S. There wasn't much in the surrounding neighborhood but that was ok as the restaurant in the hotel was ok. We accessed the hotel on the city bus route and were able to use our Oyster cards to and from the hotel/airport. That was the less expensive […] and quicker option for getting there. Read moreGenuine Hotels.com guest review
The hotel was very clean and easy to access from the bus. Booked online and would stay there again when flying out of Heathrow.Genuine Hotels.com guest review
"Very Good Hotel"
Very Good Hotel near the airport. Not near anything but if need to stsy near airport hotel is perfect.Genuine Expedia guest review
"Blown away by a 3 star hotel? Indeed we were..."
The service was what I would expect from a 5 star hotel, down to every detail. I've never seen a chain-hotel of medium quality perform the way that the staff did at this hotel. I don't typically write reviews, but writing this review was in my mind before I even checked out. Awesome place to stay, and I have to credit the staff and management 100% for […] the excellence of this hotel. Read moreGenuine Hotels.com guest review
Very unsatisfactory. Went to take shower in morning and there were no control handles on the shower. There was no tub in the room. I had to catch a early morning flight so I didn't have time to change rooms and had to travel without taking a shower.Genuine Hotels.com guest review
"Nice hotel close to Heathrow."
We were pleased with our stay at this property and really enjoyed the ease to and from Heathrow on the Hoppa Bus for a very reasonable cost. Our room although not large was comfortable and clean...loved the bed and bedding!Genuine Expedia guest review
"Nice Hotel - helpful staff - Close to Heathrow"
Front desk was great. Don't miss the amazing Indian Restaurant right across the street. The cabby they called for us dropped us at the wrong airport terminal, but insisted it was the right one - we had to do a lot of walking (with a broken leg).Genuine Expedia guest review
Check in Staff and restaurant staff were very efficient and friendly. Enjoyed a wonderful breakfast. Had soup there for dinner. Was yummy!! Great hotel if you need to be close to Heathrow . Bathroom tub water didn't drain and toilet didn't flush well.Genuine Hotels.com guest review
"Service was so great!"
Enthusiasm and spirit count for so much in life. This well run establishment is able to overcome some of their limitations. Soft goods are new and high quality. Public areas are fully refreshed. When we missed Breakfast due to the time change, the hotel fixed us a fresh one even though everything had been put away.Genuine Hotels.com guest review
"Nice hotel close to Heathrow."
20 pounds from Terminal 4 and 16 back to Heathrow. Very much on top of making sure my cab was there before my flight. Did not receive the wake-up call I had requested, however. It had two compters and a printer so I could print my boarding passes. I think this is a very good value when one wants to be near Heathrow.Genuine Expedia guest review
"Will be back!"
Loved the warm cookies and we have dinner in the Indian Restaurant across the street from the hotel How convenience and great food. We definitely stay again. Very quite and super clean.Genuine Hotels.com guest review
"Clean hotel near the airport"
Hotel condition was nice and clean. I requested extra towels from housekeeping and they were brought within 5 minutes, which is the fastest service I've received from a hotel. Staff was extra friendly and accomodating.Genuine Expedia guest review
"Not Bad for an Overnight Stay"
Hotel was clean, room had good amenities. Good for an overnight stay flying in or out of LHR. Food was decent in the restaurant.Genuine Expedia guest review
"Nice clean hotel near Heathrow"
We stayed just one night (family of 4) on our way home from Italy, but the hotel was clean and very convenient to LHR. There is no free shuttle from the airport, but there is a shared hotel bus service that costs around 4 GBP per person or you can catch a cab for a short ride. We had two rooms, which were both larger than your typical London hotel room […] and featured nice bathrooms with tubs/showers and comfortable beds. Seems like more of a business hotel, but the staff were friendly and it works well if you are on a quick business trip of visiting the area nearby. Read moreGenuine Hotels.com guest review
"Good before an early flight"
"king " bed was 2 twins with a king sheet over them. Very clean, very good staff, very honest. They overcharged dinner, we didn't notice, and they called and let us know a credit was being issued! Restaurant is ok, but not much choice elsewhere in neighborhood. The Hoppa shuttle is convenient, and you can use the 105 bus easily, if you feel like saving […] a few quid. Read moreGenuine Hotels.com guest review
"Nice stay close to airport"
The hotel was nice with friendly staff. For some reason my partner and I were put into a disabled room with 2 single beds.Genuine Expedia guest review
Great service, wifi and location. Very comforable bed!Genuine Expedia guest review
On any hotel stay, I expect a comfortable room and bed, a good shower/bath and some convenience to transportation. Throw in a complimentary meal and you have a winner. If there is ever an issue, then responsive customer service is extremely important. The Doubletree by Hilton @ Heathrow was excellent in all of those categories. I would visit again.Genuine Hotels.com guest review
Response by DoubleTree by Hilton London Heathrow Airport Dear Sinclair It is always nice to receive such positive comments. I am glad that my team made your stay a comfortable one and that your expectations were met. Look forward to your next visit. Thank you Kind Regards Anupreet Jeetun Director of Operations
"Close to Heathrow"
Had an amazing experience. I checked out and left over $2,000 in USD on night stand. Called hotel 2 hours later and all money was turned in to front desk and retrieved. That makes this a five star in my book.Genuine Expedia guest review
Response by DoubleTree by Hilton London Heathrow Airport Dear Fred Thank you for taking the time to share your comments. I am glad to hear that the money found and duely returned to you. We look foward to your next visit. Kind Regards Anupreet Jeetun Director of Operations
"Great hotel close to Heathrow"
We were greeted by friendly staff upon arrival. Check-in was easy and fast. We were short a towel and immediately it was handled. The boarding passes didn't arrive in their email inbox and they had already checked their junk mail folder, knowing I would come looking for them. The passes arrived on the second attempt and were already printed when I arrived […] to pick them up. Fast, easy service :) Loved the warm cookie upon arrival. Love the circular bus that brought us to the hotel and back to Heathrow. Easy to use. Will stay again. Read moreGenuine Expedia guest review
"Excellent stop overnight layover with family"
Weekend Breakfast was the icing on the cake. Excellent hospitality at front-desk and at restaurant. Helped us make the most of our evening in London. Cookie was yummy!Genuine Expedia guest review
Response by DoubleTree by Hilton London Heathrow Airport Dear RP Thank you for the nice comments. I am glad that you enjoyed stay and we now look forward to your next visit. Thank you Kind Regards Anupreet Jeetun Director of Operations
"Comfortable, clean hotel close to Heathrow."
Mattress and pillows were a bit too soft. Other than that the stay was comfortable.Genuine Expedia guest review
Nice and clean, food is good at the restaurant, great for overnight stay, in between flights.Genuine Expedia guest review
"Great Hotel- not perfect distance from airport"
We really liked the hotel: Nice room, great bed! Bathroom was clean and pleasant. Staff was nice and welcoming. Breakfast was nice and suitable for a 4 star hotel- though wasn't really complementary since we paid extra for the room. We needed a place to stay for a 10 hour stop in London and that's were the BUT is: The hotel is considered an airport […] hotel but since we landed after the last shuttle had left we had to pay 22 GBP for the ride. Knowing that I probably would have chosen a closer hotel for a cheaper Taxi ride. Getting back to the airport we paid 4.5 GBP each for the shuttle. Now, every hotel charges a fee for the shuttle (which in my eyes is outrageous for an airport hotel to charge) but if you're a bit further away you should consider waiving that since there's no other way to get there. To sum, great hotel but for a very short stay it's not worth the Taxi fare. Read moreGenuine Hotels.com guest review
"Great Hotel near LHR"
Comfortable and clean room with knowledgeable staff. Great restaurant and bar that is open 24/7. The bed was not super comfortable, but the stay was great otherwise.Genuine Hotels.com guest review
Hotel was near airport and subway location.Staff friendly and informative.Room had twin beds, but ok.It was about 30 minute subway ride to.central location.Genuine Hotels.com guest review
"Great hotel and great service !"
Wonderful experience, great hotel and great customer service !Genuine Expedia guest review
"Great Airport Hotel"
Perfect hotel when traveling thru Heathrow. Hotel and staff were very good. Arrived late and sofa beds were already made for children. Very clean and exactly everything you need. Front desk booked taxi for return to airport the next morning (highly recommend) and driver was waiting in lobby for us when we when checked out. Very well done and can see […] staff's attention to details. Read moreGenuine Expedia guest review
"Perfectly reasonable hotel close to Heathrow."
Perfectly adequate. We stayed one night as we needed to be close to Heathrow as we were flying out insanely early. The rooms were clean and functional. The only negative was when we asked them to arrange a taxi for us. They called some sort of private service instead and we had to fit four passengers plus luggage into a Prius. Other than that we had […] no issues. Read moreGenuine Expedia guest review
"Great Hotel for the Price"
Close to airport and very quiet. 10 min bus ride to Heathrow.Genuine Expedia guest review
Not up to Hilton standards. Used all my british pounds to take taxi from airport. atm out of order, hotel could not convert euros to pounds, would not cash traveler's check, would not convert u.s. dollars. not much in the way of service as far as having Hilton name on the door.Genuine Expedia guest review
Well-trained helpful staff, clean, comfortable room, quiet, convenient Hopa to terminal, good breakfast--a lovely way to spend a night before a long flight home.Genuine Hotels.com guest review
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