"Get Your Money's Worth"
The room was clean and big enough for four people. The drain in the basin was slow and the maintenance people tried to undo it however it needed more attention. We suggested changing room and they were more than gracious about the whole thing. The staff was very accommodating, not a bit annoyed. The location is a little out of the way but their free […] shuttle was there to take you to the airport and the air train which connects to the subway into town. Read moreGenuine Hotels.com guest review
"Room Without a View"
The room is very small and dark. There is a small window but it is block by brick wall. The refrigerator and microwave are not in the room. The closet is very small and it will not fit our luggage's.Genuine Expedia guest review
Hotel staff goes out to please you I changed room two times until i got the room that i was comfortable with !Genuine Hotels.com guest review
Breakfast was good. Shuttle to Jfk was fine. No complaints!Genuine Hotels.com guest review
TV was not Working properly; power outlet damaged;Genuine Expedia guest review
Marcy is a Guest Service Agent, and she went so far above and beyond the call of duty in helping me that I had to write a review. There was a mixup in my reservation, which was not the fault of anyone at Holiday Inn Express.. Marcy spent 2 1/2 hours dealing with the booking agent to straighten things out. While this would be extraordinary service under […] normal circumstances, what made it even more impressive is that when 11 pm came--the end of her shift--and the matter still wasn't resolved, she continued to work on my behalf. She probably left work at nearly midnight. But, there's more. She also made sure that I had a taxi before I went to sleep and did everything she could to make my stay pleasant in other little ways. I have never been so impressed with a guest service agent's commitment, empathy and genuine competence. I would return just because the staff was so caring. Read moreGenuine Hotels.com guest review
okayGenuine Hotels.com guest review
Very good hotel and near JFK airport also provide a shuttle to take you to the airportGenuine Expedia guest review
Shuttle goes to JFK only once an hour. The windows do a good job of keeping out the highway noise. Breakfast was barely adequate.Genuine Expedia guest review
"Nice last minute stay"
my stay was good the tub drainage went Down slow & noise coukd be heard from the roomGenuine Hotels.com guest review
"would recommend to everyone"
Amanda (morning staff) is awesome, very kind and helpful. Hotel is nice and very clean. Free breakfast was decent. Comfy beds and pillows. EnjoyGenuine Expedia guest review
"Great staff and clean hotel."
I will recommend this hotel to anyone who is traveling to the NYCGenuine Expedia guest review
"Great stay near JFK"
We stayed here overnight after a return from Europe. The room was very comfortable, staff was fabulous. If you need to stay near the airport, highly recommend this one.Genuine Hotels.com guest review
"Hotel near the airport-Parking for free in NY"
Hotel near the airport. Parking for free !!!!! Very friendly staff at the hotel desk and very friendly staff at the breakfast area. Good for one night after arriving or before departure.Genuine Hotels.com guest review
"Close and convenient to JFK."
The hotel was conveniently close to JFK airport. The shuttle bus dropped me at the the desired terminal. The staff were very helpful and friendly. My room was, luckily, at the end of the passage, 425, otherwise the constant movement of people arriving late and leaving early could be very disruptive. I took a cab into Manhattan and even though the traffic […] was very busy it was not inconvenient. I would stay here again. Read moreGenuine Expedia guest review
"Small-area rooms ,, terrible overall design"
Small rooms , bad house keeping , terrible shuttle bus timing serviceGenuine Expedia guest review
"Front Desk Staff is Exceptional"
Clean rooms, comfortable, amazing hustle and great attitude of front desk staff. Breakfast food is pretty bad. Great rates. Will use again!Genuine Hotels.com guest review
"Issues with late check-in"
We arrived with a pre-paid booking (guaranteed for late arrival) just past midnight, but there was some confusion as to whether they had the two rooms we'd booked available. They had to send someone to go and look, and then they appeared to go MIA. Took us about 45 mins to get checked in, which wasn't really acceptable given how tired we were. On the […] upside the room was clean and fairly quiet. Read moreGenuine Expedia guest review
"Decent hotel, but impossible to find"
The room itself was decent, and was lower priced than others in the area. However, it was almost a nightmare trying to find it. The hotel's directions were poor, and I eventually had to stop and ask someone. Unless you're good at navigating mazes, you might look elsewhere. One other thing: when I tried to phone the hotel for directions, there was no […] answer!! Read moreGenuine Expedia guest review
"6 hours stay"
Good transit hotel. Room was not the comfy. Great staff thoughGenuine Expedia guest review
"Nice airport hotel"
Very friendly and comforting. Reliable shuttle services and good pancakes for breakfast Reliable internet and IT support servicesGenuine Expedia guest review
Overall great service. Our first evening no internet service. My husband reported it to the frond desk but they were not much help. He was told they re-booted the server.Genuine Hotels.com guest review
"Nice hotel near JFK airport"
Courteous, accommodating staff greeted us on our arrival late at night and quickly took care of our needs. The room was spacious and clean, and despite the proximity to the airport we didn't hear any noise.Genuine Expedia guest review
"Hotel is safe, but pretty basic"
The hotel was safe, but just off the highway. Rooms were paper thin and very basic. Bathroom smelt musty and had some visible mold on the ceiling. Breakfast was decent. Staff was nice.Genuine Expedia guest review
Staff were very friendly n hotel was clean and really comfortable. I will definitely stay there again.Genuine Hotels.com guest review
Awesome friendly service! The breakfast area was clean, well stocked and the coffee was delish!!! Ineoukdmstay there again no question!Genuine Hotels.com guest review
"hey it's an airport hotel.. a very decent one."
And you're in tha neighborhood. EnjoyGenuine Hotels.com guest review
Great location friendly staff and great pancakes butterGenuine Expedia guest review
"Excellent Short Stay"
I do recommend this hotel to anyone needs to travel through Jfk Airport. Keep up the good works. Thanks Osama.KGenuine Expedia guest review
"OK, it was near the airport"
I had been told there was microwaves and refrigerators in every room, and there wasn't It was too costly for the accommodatons offered.Genuine Expedia guest review
Nice place, good breakfast, clean room, great staff!Genuine Expedia guest review
I asked for 2 beds in the room but was given a king bed with a pull out sofa that barely sleeps an adult. I was told this was an upgrade! The room was in the basement and cramped. A king bed was too large for this room to walk around comfortably. The closet is barely enough for a couple of clothes. As compensation, they offered to pay for dinner but […] it was 11pm! I would only stay again if there was 2 of us not 3. Read moreGenuine Hotels.com guest review
"Comfortable but not very convenient"
Overnighted with my 2 children. The bus service was very quick and hotel comfortable. However, if you want to pass your time you will have to take a $20usd taxi to the Green Acres Mall nearby. We woke up at midnight and ordered delivery service from pamphlets that the hotel gave us. The grilled chicken was delivered a half hour later and requested payment […] of cash and tip even though the girl taking the call said I can pay by card. Housekeeping also came late to clean our room because my son did not want to open the door and told us that they finished work at 2 pm. I insisted to get the room clean as it was a mess and I paid for an additional day even though I was checking out a half day earlier. They however obliged as I was admant. Don't let anyone push you around. Read moreGenuine Hotels.com guest review
the ice machines did not work and the front desk told us to walk over to other hotels and get iceGenuine Hotels.com guest review
"Close enough for Manhaten with good experience"
I found a that check in was pleasant and helpful and a great room.Shuttle service very good.Genuine Expedia guest review
"Close to JFK & nice staff"
It's quite close to JFK---suitable for one night stand. The staff is nice and typical American breakfast is offered. But transportation is a little bit inconvenient here, since cabs are hard to hail in this neighborhood.Genuine Expedia guest review
Had a wonderful experience. Everyone at the hotel was very helpful. Loved the availability of the shuttle from JFK to hotel.Genuine Expedia guest review
Perfect for an easy, quick stay near the airport. Front desk attendants were very nice.Genuine Hotels.com guest review
Clean room with comfortable bed...friendly staff. ..convenient location (close to jfk airport) 10 min by shuttle.Genuine Expedia guest review
"Easy access to highway and service roads in Queens"
I enjoyed my stay at the Holiday Inn Express Kennedy Airport. The moment I enter the hotel I was greeted with very warm welcome from the staff at the front desk. The room was clean and comfortable. The neighborhood was quite. The service was excellent. I needed a fridge and it was brought promptly to my room. I was very impress. The entire staff was […] very friendly through out my stay. Excellent place to stay. Thank you. Read moreGenuine Hotels.com guest review
"Good place to stay between flights"
My children and I stayed one night at this hotel between flights. We had a great experience, the hotel is conveniently located (~10 minutes from the airport, train and shuttleservice). The shuttle picked us up from the airport and took us back in the morning. It runs every 30 minutes and took us directly to our gate. Staff is friendly, breakfast ok, […] room was fine. Read moreGenuine Expedia guest review
"over night stay"
very convenient, room was clean and very polite front desk clerk would definitely stay again!Genuine Hotels.com guest review
"Easy access to JFK. Staff and facility was great."
All the staff with whom I interacted were pleasant and helpful. The facilities were clean and well appointed. The room was quite adequate, clean, comfortable, quiet. No onsite restaurant, but front desk had info on several delivery options. Free breakfast buffet in the morning was tasty and had a variety of options. Would definitely recommend without […] hesitation. Read moreGenuine Expedia guest review
My family and I stayed there for the weekend. The environment was clean, staff was very friendly, bedroom was small but functional. Bathroom very clean and breakfast was nice. I will definitely stay there again.Genuine Hotels.com guest review
Rooms on first floor (almost basement) are very small, but otherwise ok.Genuine Hotels.com guest review
"Good stay for short trip"
This is a good hotel for a quick trip. The free breakfast was time saving as their are not great options close by.Genuine Expedia guest review
Great location to JFK but a good distance to NYC which involves several shuttles, subway and/or taxi. Service at the hotel was wonderful; convenient, knowledgeable and quick. Overall, a very satisfying experience.Genuine Hotels.com guest review
"Good airport location"
Convenient location to JFK.Genuine Hotels.com guest review
"The hotel staff so friendly."
They treated my kids 7 and 12 years kindly. The lobby staff looked happy.Genuine Expedia guest review
My husband and I checked in around 11:45 pm. The room was ok but the walls are thin. We heard the guests downstairs and upstairs put their toilet seats down, as well as flush the toilet. 4am-6am housekeeping was in the hallway talking way too loud to the guests and to think we paid $169 for the night.Genuine Hotels.com guest review
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