We had some initial problems when checking in due to the company online that we went through to book the hotel. The manager at your hotel (Stephanie), was great and made sure we were taken care of. We had a great time and would definitely stay there again.Genuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Jessica: Thank you for taking the time and sharing your experience at our hotel. I am so happy that Stephanie was able to personally take care of your needs. I will be sure to share your warm comments with her. We hope you return for a visit soon! Sincerely, VSostre Director of Hotel Operations
Pretty nice. I had reserved king and got double. Staff was nice.Genuine Expedia guest review
Great stay. The service was very good.Genuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Gary: Thank you for your review of our hotel! I am happy you enjoyed your stay with us and sincerely appreciate your time in sharing your experience. If your travels bring you back to St. Louis, we hope you provide us another opportunity to serve you again. Sincerely, VSostre Director of Hotel Operations
"Great Location. That's about it."
I don't usually do reviews because most of the time they meet my expectations - this one did not. When we first got off the elevator (9PM, Friday night), we noticed an overwhelming smell of food that had been left out. Walking towards our room we found that someone had ordered room service and the leftovers had been sitting on a cart. When we got […] up the next morning, it was still there. When I came back at dinner time, it was STILL there. It had a receipt on it, so I thought I'd look to see when it originally was put in the hallway - 11am on Friday morning! It had been out for a day and a half! When we came back from dinner, it was finally gone, but a fork remained on the floor. It was still there when we left Sunday. The room was decorated in items from whatever garage sale they could find. The bed might have been comfortable at one point, but a small black hole had formed in the middle using it's gravitational force to pull anything towards the middle. The wife and I pretty much slept in a big bowl all night. I'm glad I got the breakfast package, because 3 of us at a buffet breakfast would have cost $51. No seriously. You know, that thing that's free at most hotels/motels? The only redeeming quality is that the location was great and the staff I dealt with was excellent but it's not worth what they were asking for this place. Read moreGenuine Expedia guest review
Response by Renaissance St. Louis Grand Hotel Dear Brian: We appreciate your feedback. I am glad you and your wife found our hotel location to be convenient and our staff friendly. Please accept my sincere apologies for the service failures that occurred with the room service cart and the guestroom bed. I have shared your comments with the room service and housekeeping departments to improve our internal processes. Thank you for bringing these concerns to our attention. Sincerely, VSostre Director of Hotel Operations
Hairs in bathtubGenuine Hotels.com guest review
"Not so great service"
Booked my hotel room 6 months before only to be greeted by the desk by saying "we have you in a king room because we ran out of the room you booked". No "I'm sorry" or "would you mind". Completely rude and unprofessional.Genuine Hotels.com guest review
"Very nice for the price"
This hotel was very nice. The employees were amazing. They were very helpful and very nice. The hotel was full of young girls and they took it all in stride. I did not like that they charge for everything: wifi, breakfast, parking.Genuine Hotels.com guest review
We were very pleased with how helpful and friendly the whole staff was. The rooms were clean and the bed's were a little small but very comfortable. I would strongly recommend this hotel. We had an all around great experience in St Louis.Genuine Hotels.com guest review
My only complaint was that the floor that we stayed on was loud at all hours of the night.Genuine Hotels.com guest review
Nice place. Centrally located,walked to dome then arch then stadium. Prices in the bar are on the high side and bar staff gets backed up quickly.Genuine Hotels.com guest review
Disappointed in this hotel. Have stayed in many hotels that were a lot nicer for less $$. Nothing was free - parking & internet. Biggest disappointment was in the lack of food - got back late so restaurant was closed. Only have pop vending machines & gift shop was the only place to get food. Good location but probably won't stay here again.Genuine Hotels.com guest review
The only disappointment is that we had reserved a room with a king-size bed. When we checked-in, we were told that the king bed is simply a preference, but it is not guaranteed. The hotel clerk let us know that while they still had some king rooms available, we were not "preferred guests"/VIPs, so she could not give us one of the rooms. It wasn't worth […] complaining about, but I don't think it was the best way for her to handle customer service. Read moreGenuine Hotels.com guest review
Nice but over priced. All amenities came with a price. No extras thrown in. Service was great. Staff friendly and helpful.Genuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Tim: Thank you for your feedback about your recent stay with us. I am sorry you were disappointed in your guest room . However, I am pleased to inform you that we are in the final stages of planning for our upcoming hotel renovation. All of our guestrooms will be renovated and will be updated with brand new amenities. Regarding the service provided by our Staff, we were delighted to read that you were well taken care of and you found the service to be both friendly and helpful. If your travels bring you back to the area, I hope you provide us an opportunity to serve you again. Sincerely, A. Mitra - Executive Offices
"close to ball park"
always enjoy our stay at the Renaissance Grand in Sr Louis downtown. easy walking distance to stadiums, arch, riverfront, area restarauntsGenuine Hotels.com guest review
"City vs. Courtyard view"
Room was great, Bed was super comfy. Only negative - we had a courtyard view... which means no view at all. We actually couldn't keep our blinds open to let in daylight because we would then be looking right into 10 or so rooms across the small court. Make sure you try to get a room with a city view. This didn't matter much as we didn't plan to stay […] in the room long. However I loved waking up and jogging about 7 minutes to the arch!! Read moreGenuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Jeff: I am happy that you enjoyed our guestrooms and the comfort of our beds. We are very lucky to have our hotel located within close proximity to the Arch. I am happy that you were able to enjoy a jog to the grounds! I do apologize that we were not able to accommodate you with a city view room. At higher occupancies, we are limited on the number of room types available. Jeff, thanks again, for sharing your feedback with us!
"Great Location, Simply Average Accommodations"
Stayed while attending a conference in adjacent/connected conference center building. No maps of hotel available at check- in; had trouble finding Conf room I had to be in because of that and the fact that their conference rooms are referenced with different names (Salon 2 is apparently also the same as Ballroom 2, which I might have known had they […] had maps available). Facilities poorly operated (no water even available for speakers at conference ... basic stuff you'd expect for a conference of 500 attendees was nonexistent). Room badly in need of renovation, with worn upholstery on chair and desk top entirely warped and chipped from wear and moisture. Odd placement of bathroom mirror on door meant the bathroom was viewable to not only the entire hotel room, but the window to the outside as well. Bathroom door needed to be closed at all times for privacy ... not perfect planning, especially with no exhaust fan in the bath, as humidity from shower builds quickly. Location good ... lots of bars and restaurants within a short walk. I gave the neighborhood a lower rating, only because within a couple of blocks the surrounding area has a lot of homeless activity and doesn't seem terribly safe after sunset. Read moreGenuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Roxx: Thank you for staying with us and taking the time to review our hotel. We are sorry to hear of your disappointment with our services as we always strive to provide excellent service. Please know that I have shared your comments with our team as feedback for improvement. Sincerely, VSostre Director of Hotel Operations
"Gateway to the west in comfort and style..."
Our experience at the Renaissance St. Louis Grand was exceptional primarily because of the warmth and kindness of the staff. Everyone made us feel welcome and at home. For my wife, who experienced St. Louis for the first time, here experience exceeded her expectations. Thank you! We wish your hotel and the City of St. Louis a prosperous future.Genuine Expedia guest review
"Beautiful hotel in downtown St. Louis"
All of the staff were friendly, helpful, and seemed genuinely enthusiastic to be working there. Our room had amazing views of the city streets and the historic architecture. Our children (ages 2 and 4) loved running around the spacious room and being tossed onto the soft beds. The breakfast comprised some of the best food we have eaten at any restaurant […] in a long time. Read moreGenuine Expedia guest review
Could have been better, not what I was expecting I thought the rooms would be a little nicer and the room service food was not very good the staff was gooGenuine Expedia guest review
The only negative I can say about the hotel is that it needs a bigger sign to find the bar on the main floor.Genuine Hotels.com guest review
There were some large stains on the carpet and on the bathroom wallpaper. The hotel was also rather noisy and very busy.Genuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Guest: Thank you for taking the time to share your thoughts regarding the room and noise issues you experienced. We sincerely apologize for the inconveniences and appreciate you bringing the issues to our attention. Please know that we will follow-up appropriately. Sincerely, VSostre Director of Hotel Operations
"Good location, decent price"
Bought 2 rooms. They would only give us 1 room with a king because they were not "guaranteed". The other room had 2 doubles.Genuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dar Explorer, Thank you for your recent visit to St. Louis and our Renaissance Grand Hotel in downtown. I can understand your frustration with requested room types not being available and was happy to see that we were able to accommodate one of the two reservations for you as requested. We hope that the next time you visit you will also have a chance to explore our restaurant . We have some amazing menu items you can only find from local growers and producers in Missouri. I would reccomend our signature bar-be-que dishes paired with our local goat cheese souffle. Your mouth will thank you! We wish you safe future adventures. Regards, Aubrey- Executive Offices
"Nice hotel close to Busch Stadium and the arch"
Great location with easy access to Busch Stadium, the Arch, and a short cab ride to the Soulard District. We enjoyed the stay!Genuine Expedia guest review
"Nice hotel downtown"
Stayed at the millennium Hotel because of its reputation. VFW weekend hundreds of people in for a convention. Staff was overworked. Parking was four blocks away. They charge $18 for self parking. But the parking lot itself would only charge $16 per day. Nice enough hotel. But way way overpriced on this given weekend.Genuine Expedia guest review
Rooms not the best around, but staff excellent. Overall a decent hotel I guess.Genuine Expedia guest review
Response by Renaissance St. Louis Grand Hotel Thank you for your recent visit to our hotel in St. Louis, your feedback is greatly appreciated. We take great pride in our Customer Service skills and attention to detail and are happy to hear that you experienced this first hand. Great news to share, planning is underway for a room renovation that we will be unveiling soon. We hope you will have a chance to come visit again to see our exciting changes too. On your next visit we hope to provide an excellent experience for you . Best regards, Executive Office
Great hotel room was very clean. Bed was comfortable hotel staff friendly and knew the st.louis for places to eat drinkGenuine Expedia guest review
"Very nice hotel"
Good experience, except for the nut who was knocking on one of the doors in our hallway early, before the sun rose. Apparently , he forgot about telephones. Other than that , a very nice place to stay.Genuine Expedia guest review
"Close to the convention I attended."
Best location , across from the Edwards Jones Dome and the convention center. Able to walk we're I needed to go.Genuine Hotels.com guest review
Everyone we came into contact with was very friendly and helpful. We didn't even check in until about 11:30 at night after my son's wedding. The valet personnel were there and took care of our cars. The rooms were ready and nice and clean. Very nice experience.Genuine Expedia guest review
Our say at the renaissance st Louis grand was wonderful it was more than I imagine. I would stay at a renaissance st Louis grand for sure.Genuine Hotels.com guest review
"Overall stay was nice"
Room was clean except there was a dirty glass outside our door during our entire 2 day stay. Few large stains on carpet.Genuine Hotels.com guest review
The room was small and outdated. No free wifi was also a negative!Genuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel John, Thank you for your feedback about your recent stay in St. Louis. We are happy that we were able to be your home wihile visiting our City. We do offer free wireless access in our lobby and all public space areas of the hotel, so we are sorry you were not able to utilize it while here. Being an hisoric property does afford us a story to share with travellers, which is something we take great pride in. We are looking forward to having a room renovation late this year and the unveiling in early 2015. , we hope you will come back to see it. Regards, Executive Office
Most of the staff was great. Had a couple that were rude. The location was right next to the convention center so that was great. Clean and nice but not nice enough for the price. The valet parking staff was awesome.Genuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Thank you for your recent stay at our hotel in Downtown St. Louis! Being located in the heart of the City but also directly across from Amerca's Center is a benefit for our Hotel and our Convention guests. We do have some of the best Valet parking staff in the City and I was glad they were able to add to your overall experience with us. I was also pleased that you found the rooms to be "nice and clean" as our team takes great pride in this . We hope the next time you are here, you will take time to visit our Capri restaurant serving up some of the best fresh and locale fare, including the best bar-be-que in town. I am confident you will find the service there most spectacular as well. Wishing you safe future travels - Executive Office
"Two night stay"
We stayed for two nights. When our room was not cleaned on the first night we called the desk and told them that we needed towels. They came in and threw the towels on the bed. No dirty towels were taken and we left them where the card told us to if we wanted new ones. The rooms that face the middle are awful and dark... We should have been told that […] it was an inside facing room. Luckily they let us move Read moreGenuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Lori, Thank you for the feedback on your recent stay with us, it is appreciated. We were thrilled to hear that we were able to provide a room with a better view when requested. It was unfortunate that the service to your room was not up to your expectations or ours and your message has been shared with the appropriate people. We hope the next time you are here you able to experience our Capri restaurant on the lower level of the hotel, their St. Louis style bar-be-que is truly a must try! We hope you will visit us again soon so that we might provide an amazing experience. Best regards, Aubrey - Executive Office
"Hotel not worth the $300 I paid for it!!"
I didn't see anything special about this hotel that it should cost an outrages amount for one night. Yes it's close to the stadium but I've stayed in other hotels that were cheaper and alot nicer. Then charge us to park. Was really disappointed in the rooms. For the price that was paid for this room breakfast should be provided free. I've stayed at […] the others hotels close to the ball park and it didn't cost anything like this did. I won't be staying here anymore!! Read moreGenuine Expedia guest review
"Nice center location"
Beds are nice and comfortable. Staff is very nice, but overcharged our credit card, so we had to wait for refund. Also for the money you pay, you'd think Internet would be included, or maybe even a small complimentary breakfast.Genuine Expedia guest review
It was a lovely hotel, and I would say the staff I interacted with at the front desk and the valets were fantastic! However, room smaller than I had anticipated for the price. DO NOT PAY THE EXTRA FOR BREAKFAST. It was bland and cold, and the coffee was undrinkable. Overall a good experience, but I will probably try another hotel next time I'm in St. […] Louis. Read moreGenuine Expedia guest review
We spent a long Fourth of July weekend in St. Louis and stayed at the Renaissance. Very friendly and helpful staff. Clean and quiet room with a comfortable bed. Breakfast buffet was delicious (it was not included in our room charge, but well worth the price). The indoor pool, whirlpool, and exercise room was very nice. We would definitely book a room […] for another visit. Read moreGenuine Expedia guest review
"Nice hotel not so nice staff"
The hotel was really nice. I did not know check in was at 4. So I got to the hotel at 215 for a 3 o'clock baseball game and they did not have my room ready. The lady working was not nice about it and never told me that check in was at four and that could be way. Y room was not ready. Instead she just your room will not be ready till around four and […] told me where the bathroom was to get ready in for the game. She was not very nice about things and never once told me I was early. Read moreGenuine Expedia guest review
"Excellent breakfast buffet"
The rooms where very comfortable and clean. The free breakfast buffet included with your room rate was excellent.Genuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Janet: I am pleased that you were happy with the guestroom that was provided and our breakfast buffett. If your travels bring you back to the St. Louis area, we hope you provide us another opportunity to serve you again! Thank you for taking the time to share your comments. Sincerely, Director of Hotel Operations
"Trip To St Louis"
ODverall it was very nice. The people were very helpful with directions and recommendations. The only problem was that our shower was not working when we got there, they fixed the next day.Genuine Hotels.com guest review
"Disappointing for the price"
Room was small, considering the price of the room. Satellite TV went out twice. They have a parking garage behind the hotel that you can park for $18 a night. On our second night, I was not allowed to park in the garage I had paid for. The garage was "full". But if you paid for the Valet service, they parked your car there. I had to park in the "overflow" […] garage a block and a half away. When I asked the clerk at the front desk why I wasn't allowed to park in the garage behind the hotel, she said it was out of their contral because it wasn't their garage (even though their name is on it) and the good news was the overflow garage was the same price. (yeah) Read moreGenuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Brian: Thank you for staying with us and taking the time to share your experience with us! I am sorry that you encountered service failures with our television service and were not able to park in our garage. Our parking garage is managed by an outside company and there are times when we have to refer guests to an overflow parking site. Brian, thank you again for sharing your comments. Sincerely, Director of Hotel Operations
hotel was great, all downtown St Louis is within easy reachGenuine Hotels.com guest review
The hotel was nice. One complaint. When checking in the lady said we had a great city view from our room. This city view turned out to be a view of the building next door and nothing else. Not much of a "city view".Genuine Hotels.com guest review
"Not great, but not bad."
Our room was clean and comfy, which met our requirements, but still not a place I would recommend over anywhere else. 10 years ago, a friend stayed at this hotel and we stayed across the street and it hasn't been updated since. It's 2014 and the hotel charges extra for WiFi and even more for "Premium WiFi", something that should be free at this point. […] When we arrived their parking lot was full so we were sent to an overflow lot a block and a half further. No apology, no discount rate. Walking in the rain two blocks at a 4 star hotel makes you wish you stayed at a motel and just walked into the room from your parking spot. If your only requirements are clean and comfortable, that's what you get here. Read moreGenuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Traveller, Thank you for your recent review of our Hotel in downtown St. Louis, we appreciate your feedback. We were gald to hear that you found the room both comfy and clean, as our cleanliness standrds are something we take great pride in each day. Being in a downtown environment can put parking at a premium at times and we are working with the garage team to find alternative solutions for our guests. I also reach back with great news, our room renovation is coming and we hope to showcase our new look soon . Thank you again for the feedback and be sure to visit us agian. Best regards and Safe Travels, Aubrey - Executive Office
"Nice City View"
I had City View room. Nice, large room with windows on two sides and good view of Downtown St. Louis.Genuine Expedia guest review
"A little outdated?"
The hotel was nice, great staff, but I feel the price is jacked up. SD televisions? $10/day for wireless internet in the year 2014? These days I will chalk that down as an unnecessary inconvenience.Genuine Expedia guest review
"Great downtown location, close to good restaurants"
Friendly staff, updated rooms, clean!!! Nice updated bathrooms, very quiet at night, high ceilings, classic older hotelGenuine Expedia guest review
"A very enjoyable experience."
I had never stayed here before, but this may be the only hotel I book in the future. From the porter who unloaded our luggage to the registration clerk, to the housekeeping staff, to the restaurant staff, to the parking attendants, I have never stayed at a hotel with such a pleasant and helpful staff. I know management coaches staff to be friendly to […] guests, but there was no evidence of false fronts. When hotel staff treats guests this way it's nearly impossible to not enjoy your stay. We came down for a baseball game and my son had a flight out the next day. We only had breakfast at the hotel, but the meal was excellent. A very enjoyable experience. Read moreGenuine Expedia guest review
My husband and I went here for our anniversary. The staff had a bottle of Champagne and chocolate strawberries in the room when we checked in. Room was clean and nice, breakfast was delicious. No problems. Would definitely stay again!Genuine Hotels.com guest review
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