"Nice hotel downtown"
Stayed at the millennium Hotel because of its reputation. VFW weekend hundreds of people in for a convention. Staff was overworked. Parking was four blocks away. They charge $18 for self parking. But the parking lot itself would only charge $16 per day. Nice enough hotel. But way way overpriced on this given weekend.Genuine Expedia guest review
Response by Renaissance St. Louis Grand Hotel Dear Guest: Thank you for taking the opportunity to share your thoughts regarding your recent stay in St. Louis. I am sorry that you were inconvenienced with our parking location and pricing, but happy that you enjoyed our hotel. Please know that we will definitely take your experience into consideration for the next city wide convention. Sincerely, Director of Hotel Operations
Rooms not the best around, but staff excellent. Overall a decent hotel I guess.Genuine Expedia guest review
Response by Renaissance St. Louis Grand Hotel Thank you for your recent visit to our hotel in St. Louis, your feedback is greatly appreciated. We take great pride in our Customer Service skills and attention to detail and are happy to hear that you experienced this first hand. Great news to share, planning is underway for a room renovation that we will be unveiling soon. We hope you will have a chance to come visit again to see our exciting changes too. On your next visit we hope to provide an excellent experience for you . Best regards, Executive Office
Great hotel room was very clean. Bed was comfortable hotel staff friendly and knew the st.louis for places to eat drinkGenuine Expedia guest review
"Very nice hotel"
Good experience, except for the nut who was knocking on one of the doors in our hallway early, before the sun rose. Apparently , he forgot about telephones. Other than that , a very nice place to stay.Genuine Expedia guest review
"Close to the convention I attended."
Best location , across from the Edwards Jones Dome and the convention center. Able to walk we're I needed to go.Genuine Hotels.com guest review
Everyone we came into contact with was very friendly and helpful. We didn't even check in until about 11:30 at night after my son's wedding. The valet personnel were there and took care of our cars. The rooms were ready and nice and clean. Very nice experience.Genuine Expedia guest review
Our say at the renaissance st Louis grand was wonderful it was more than I imagine. I would stay at a renaissance st Louis grand for sure.Genuine Hotels.com guest review
"Overall stay was nice"
Room was clean except there was a dirty glass outside our door during our entire 2 day stay. Few large stains on carpet.Genuine Hotels.com guest review
The room was small and outdated. No free wifi was also a negative!Genuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel John, Thank you for your feedback about your recent stay in St. Louis. We are happy that we were able to be your home wihile visiting our City. We do offer free wireless access in our lobby and all public space areas of the hotel, so we are sorry you were not able to utilize it while here. Being an hisoric property does afford us a story to share with travellers, which is something we take great pride in. We are looking forward to having a room renovation late this year and the unveiling in early 2015. , we hope you will come back to see it. Regards, Executive Office
Most of the staff was great. Had a couple that were rude. The location was right next to the convention center so that was great. Clean and nice but not nice enough for the price. The valet parking staff was awesome.Genuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Thank you for your recent stay at our hotel in Downtown St. Louis! Being located in the heart of the City but also directly across from Amerca's Center is a benefit for our Hotel and our Convention guests. We do have some of the best Valet parking staff in the City and I was glad they were able to add to your overall experience with us. I was also pleased that you found the rooms to be "nice and clean" as our team takes great pride in this . We hope the next time you are here, you will take time to visit our Capri restaurant serving up some of the best fresh and locale fare, including the best bar-be-que in town. I am confident you will find the service there most spectacular as well. Wishing you safe future travels - Executive Office
"Two night stay"
We stayed for two nights. When our room was not cleaned on the first night we called the desk and told them that we needed towels. They came in and threw the towels on the bed. No dirty towels were taken and we left them where the card told us to if we wanted new ones. The rooms that face the middle are awful and dark... We should have been told that […] it was an inside facing room. Luckily they let us move Read moreGenuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Lori, Thank you for the feedback on your recent stay with us, it is appreciated. We were thrilled to hear that we were able to provide a room with a better view when requested. It was unfortunate that the service to your room was not up to your expectations or ours and your message has been shared with the appropriate people. We hope the next time you are here you able to experience our Capri restaurant on the lower level of the hotel, their St. Louis style bar-be-que is truly a must try! We hope you will visit us again soon so that we might provide an amazing experience. Best regards, Aubrey - Executive Office
"Hotel not worth the $300 I paid for it!!"
I didn't see anything special about this hotel that it should cost an outrages amount for one night. Yes it's close to the stadium but I've stayed in other hotels that were cheaper and alot nicer. Then charge us to park. Was really disappointed in the rooms. For the price that was paid for this room breakfast should be provided free. I've stayed at […] the others hotels close to the ball park and it didn't cost anything like this did. I won't be staying here anymore!! Read moreGenuine Expedia guest review
Response by Renaissance St. Louis Grand Hotel Dear Danny: Thank you for sharing your feedback on your stay at our hotel. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Sincerely, Director of Hotel Operations
"Nice center location"
Beds are nice and comfortable. Staff is very nice, but overcharged our credit card, so we had to wait for refund. Also for the money you pay, you'd think Internet would be included, or maybe even a small complimentary breakfast.Genuine Expedia guest review
Response by Renaissance St. Louis Grand Hotel Dear Guest: I am happy that you enjoyed the comfort of our guestroom beds and that our staff provided you with the service you deserve. I do apologize that there was an overcharge on your credit card and there was a wait for your refund. Also, you mentioned that you were disappointed in the cost of internet. We do offer complimentary internet service in all our public space areas of the hotel. We appreciate your time in sharing with us your experience. Sincerely, Director of Hotel Operations
It was a lovely hotel, and I would say the staff I interacted with at the front desk and the valets were fantastic! However, room smaller than I had anticipated for the price. DO NOT PAY THE EXTRA FOR BREAKFAST. It was bland and cold, and the coffee was undrinkable. Overall a good experience, but I will probably try another hotel next time I'm in St. […] Louis. Read moreGenuine Expedia guest review
We spent a long Fourth of July weekend in St. Louis and stayed at the Renaissance. Very friendly and helpful staff. Clean and quiet room with a comfortable bed. Breakfast buffet was delicious (it was not included in our room charge, but well worth the price). The indoor pool, whirlpool, and exercise room was very nice. We would definitely book a room […] for another visit. Read moreGenuine Expedia guest review
Response by Renaissance St. Louis Grand Hotel Dear Annette: Thanks for sharing your experience with us! I am pleased that our staff was friendly and you enjoyed all of our hotel amenities. I hope you were able to enjoy the St. Louis attractions during the July 4th weekend! It was a beautiful weekend of great weather. We hope to see you back at the Renaissance Grand for all your future St. Louis travel. Sincerely, Director of Operations
"Nice hotel not so nice staff"
The hotel was really nice. I did not know check in was at 4. So I got to the hotel at 215 for a 3 o'clock baseball game and they did not have my room ready. The lady working was not nice about it and never told me that check in was at four and that could be way. Y room was not ready. Instead she just your room will not be ready till around four and […] told me where the bathroom was to get ready in for the game. She was not very nice about things and never once told me I was early. Read moreGenuine Expedia guest review
"Excellent breakfast buffet"
The rooms where very comfortable and clean. The free breakfast buffet included with your room rate was excellent.Genuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Janet: I am pleased that you were happy with the guestroom that was provided and our breakfast buffett. If your travels bring you back to the St. Louis area, we hope you provide us another opportunity to serve you again! Thank you for taking the time to share your comments. Sincerely, Director of Hotel Operations
"Trip To St Louis"
ODverall it was very nice. The people were very helpful with directions and recommendations. The only problem was that our shower was not working when we got there, they fixed the next day.Genuine Hotels.com guest review
"Disappointing for the price"
Room was small, considering the price of the room. Satellite TV went out twice. They have a parking garage behind the hotel that you can park for $18 a night. On our second night, I was not allowed to park in the garage I had paid for. The garage was "full". But if you paid for the Valet service, they parked your car there. I had to park in the "overflow" […] garage a block and a half away. When I asked the clerk at the front desk why I wasn't allowed to park in the garage behind the hotel, she said it was out of their contral because it wasn't their garage (even though their name is on it) and the good news was the overflow garage was the same price. (yeah) Read moreGenuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Brian: Thank you for staying with us and taking the time to share your experience with us! I am sorry that you encountered service failures with our television service and were not able to park in our garage. Our parking garage is managed by an outside company and there are times when we have to refer guests to an overflow parking site. Brian, thank you again for sharing your comments. Sincerely, Director of Hotel Operations
hotel was great, all downtown St Louis is within easy reachGenuine Hotels.com guest review
The hotel was nice. One complaint. When checking in the lady said we had a great city view from our room. This city view turned out to be a view of the building next door and nothing else. Not much of a "city view".Genuine Hotels.com guest review
"Not great, but not bad."
Our room was clean and comfy, which met our requirements, but still not a place I would recommend over anywhere else. 10 years ago, a friend stayed at this hotel and we stayed across the street and it hasn't been updated since. It's 2014 and the hotel charges extra for WiFi and even more for "Premium WiFi", something that should be free at this point. […] When we arrived their parking lot was full so we were sent to an overflow lot a block and a half further. No apology, no discount rate. Walking in the rain two blocks at a 4 star hotel makes you wish you stayed at a motel and just walked into the room from your parking spot. If your only requirements are clean and comfortable, that's what you get here. Read moreGenuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Traveller, Thank you for your recent review of our Hotel in downtown St. Louis, we appreciate your feedback. We were gald to hear that you found the room both comfy and clean, as our cleanliness standrds are something we take great pride in each day. Being in a downtown environment can put parking at a premium at times and we are working with the garage team to find alternative solutions for our guests. I also reach back with great news, our room renovation is coming and we hope to showcase our new look soon . Thank you again for the feedback and be sure to visit us agian. Best regards and Safe Travels, Aubrey - Executive Office
"Nice City View"
I had City View room. Nice, large room with windows on two sides and good view of Downtown St. Louis.Genuine Expedia guest review
"A little outdated?"
The hotel was nice, great staff, but I feel the price is jacked up. SD televisions? $10/day for wireless internet in the year 2014? These days I will chalk that down as an unnecessary inconvenience.Genuine Expedia guest review
Response by Renaissance St. Louis Grand Hotel Dear Guest: Thank you for taking the opportunity to sharing your experience at our hotel! I am pleased that our staff provided you great service. Please accept my apologies if you were inconvenienced by our television service and internet fees. We do offer complimentary internet in our public space areas and will be upgrading our televisions in all guest rooms in the Fall. If your travels bring you back to the St. Louis area, I hope that you provide us an opportunity to serve you again! Sincerely, Director of Hotel Operations
"Great downtown location, close to good restaurants"
Friendly staff, updated rooms, clean!!! Nice updated bathrooms, very quiet at night, high ceilings, classic older hotelGenuine Expedia guest review
"A very enjoyable experience."
I had never stayed here before, but this may be the only hotel I book in the future. From the porter who unloaded our luggage to the registration clerk, to the housekeeping staff, to the restaurant staff, to the parking attendants, I have never stayed at a hotel with such a pleasant and helpful staff. I know management coaches staff to be friendly to […] guests, but there was no evidence of false fronts. When hotel staff treats guests this way it's nearly impossible to not enjoy your stay. We came down for a baseball game and my son had a flight out the next day. We only had breakfast at the hotel, but the meal was excellent. A very enjoyable experience. Read moreGenuine Expedia guest review
My husband and I went here for our anniversary. The staff had a bottle of Champagne and chocolate strawberries in the room when we checked in. Room was clean and nice, breakfast was delicious. No problems. Would definitely stay again!Genuine Hotels.com guest review
"great location for st. louis cardinals game"
hotel was wonderful .. busy place on the weekend with wedding receptions going on, but staff was excellent and accommodations great. highly recommend.Genuine Hotels.com guest review
"Chicagoan meets St. Louis"
This was truly a great hotel in a perfect & central location within downtown. My husband & I traveled with our two children (ages 4 & 6) and stayed overnight wishing to visit the Gateway Arch which was walking distance. We walked to the Cathedral, City Garden, dined at Pi Pizzeria. We only hoped to have more time for City Museum which was also down […] the street, but no time left. Anyway, breakfast was outstanding!!! Crepe & omelette station among fresh eggs, sausages, bacon, biscuits & gravy. The buffet also had milk options, full carafe of coffee at your table, and assortments of oatmeal toppings. The breakfast was a great bargain and we keep talking about it. The room was rather small, but we just needed a place to sleep and wash up. The concierge was very helpful and called specific restaurants which we had inquired about. We highly recommend this hotel and will be back here when we visit St. Louis again. Read moreGenuine Hotels.com guest review
"Great hotel right downtown in St. Louis"
Very friendly staff and our room was very clean. The lady at the front desk gave us a paper filled with stuff to do and even circled some of her favorites. When we come back to st Louis we will defiantly be staying at this hotelGenuine Expedia guest review
Staff was great. Great location, centrally located to most downtown activities.Genuine Expedia guest review
We really enjoyed the Renaissance hotel minus a few small things. The first thing is the television set from the early 90s. They should really upgrade to larger, nicer tvs. The room was quite large and you could hardly see the tv from the bed. We also probably would have purchased an in room movie if we could have watched in on a nice HDTV. The second […] issue was that there is no free Wifi in the rooms. The hotel website says free Wifi available, but that is only in the lobby, which I think is misleading. Other than that we loved it. Great location, friendly staff, unbelievable breakfast buffet, and great views of the city. Hopefully they can catch their technology up with the rest of the world soon! Read moreGenuine Hotels.com guest review
"Across the street from the Convention Center"
I had a wonderful experience. The staff was very helpful. There is a UPS store and Starbucks located inside the hotel which made it very convenient.Genuine Hotels.com guest review
"Should Have Read Reviews Closer."
Hotel much too expensive for what you get. We asked at the front desk if we could get cart for our bags in the vehicle across the street but it seemed to be a very difficult problem so we walked across and carried bags in ourselves. An alarm went off at 2:30 on Saturday morning with an announcement that we would be told as soon as they found the problem. […] We were told later that the alarm was triggered in a vacant building across the street. (?) Much preferred the Cheshire where we stayed last year. Read moreGenuine Expedia guest review
Response by Renaissance St. Louis Grand Hotel Dear Guest: Thank you for sharing your comments regarding your recent stay at our hotel. Please accept my sincere apologies for the disturbance you encountered with our fire alarm on Saturday morning. The alarm occurred at our former suites property (located across the street) which is connected to our hotel's fire system. While fire alarms can be quite disturbing, our number one priority is to ensure that all guests are kept safe and every fire alarm is thoroughly investigated. I am pleased that you found our housekeeping staff to be friendly and our hotels location convenient to some of the St. Louis sights. We are making plans to renovate our hotel and provide new hotel amenities beginning this fall. I do hope that you will provide us an opportunity to serve you again in the future. Thank you again for providing us your feedback. Sincerely, Director of Hotel Operations
I stayed there to see my fiancé who is a Marine stationed in Fort Leonard Wood for Memorial Day Weekend. We had a fantastic weekend and everyone in the hotel was friendly and helpful. The Starbucks is awesome and the food in the restaurant in the hotel is amazing. definitely recommend this hotelGenuine Hotels.com guest review
"LOVE This Place!"
We love everything about The Renaissance! The valet staff was always helpful. Check in was quick & easy. Concierge was great! Mrs Ruth was amazing and went above & beyond for us. Room was comfy and clean. Gym was very well equipped. We will recommend this hotel to all of our friends and we will definitely stay here again when we are in St Louis.Genuine Hotels.com guest review
"Very good location, 1 block from metro station"
Pleasant 2 night stay. very nice setting, fridge in the room, but not microwave,breakfast not included.We parked on the street during weekend and avoided the parking fee ($18/day).Genuine Expedia guest review
This hotel was amazing. It was within walking distance of many things to do. We were greeted by friendly and helpful staff.Genuine Hotels.com guest review
"Overall Great Hotel"
The room that we had was on the inside of the hotel so we didn't have any view. The room was smaller than what I pictured. Overall, I was pleased with the service and hotel in general. When you walk in, it looks like a rich ornate palace. Location was perfect. Lots to do in St. Louis.Genuine Hotels.com guest review
"Great place to stay"
I booked this hotel based on location for one quick night/stop over while traveling cross country. Everything about it was great, from the ease of parking, the staff, checking in, cleanliness, comfort and the buffet breakfast was EXCELLENT and so was the service. We even got room service (dessert) which was excellent. We used the pool, which could have […] been warmer, and the hot tub was perfect, except for the little kids using it as a pool after 9pm. After a long day of travel and trying to relax I didn't want to splashed by little kids in the hot tub. Even their mother was annoying and loud, but it was manageable. The location is five minute walk to the Gateway Arch and the Mississippi River, love love love this city. Read moreGenuine Hotels.com guest review
"Tiny rooms, no views whatsoever"
The staff is nice, however the accommodations definitely aren't worth the money. Our room was tiny and the view was of the delightful brick building next door, nothing else. There was a tray of old room service sitting in the hallway when we arrived on Friday and was still there when we left on Sunday. The sheets were stained and had a 25" inch tv from […] the 90's. We definitely won't be returning. Read moreGenuine Expedia guest review
Good overall experienceGenuine Hotels.com guest review
"Location, location, location!"
This hotel is right downtown, within walking distance of EVERYTHING. I like that I did not have to find a cab or a metro stop to get to any of the places I wanted to visit. The staff were lovely people from the parking attendant to the desk staff, even the bartender. I plan to stay here again and again.Genuine Hotels.com guest review
Best hotel I've stayed in in the last 5 years.Genuine Hotels.com guest review
The staff were excellent, however the hotel furnishings were very outdated. I mean old school TV's and older furnishings. Other than that everything was awesome. They had the friendliest staff that I've encountered, even in comparison to some 5 star hotels.Genuine Hotels.com guest review
"Nice hotel! Grear staff"
Bed was so comfortable! Downtown near everything. Cozy room loved my stay.Genuine Expedia guest review
"Good location, expensive parking"
Staff were very friendly and helpful. Hotel was well-located in downtown St. Louis, there's just not a whole lot going on in the surrounding neighborhood. Lack of free wi-fi at the hotel was not ideal.Genuine Hotels.com guest review
"Excellent hotel for 4 men to stay & play in STL"
We were treated like royalty from the moment we arrived until we departed. everyone we met was friendly and knowledgable. Wait staff, concierges,valets, bell persons. EVERYONE. We will return next year.Genuine Expedia guest review
"Out of town people in for a game."
I had stayed here before and was happy to stay again when we came into town for a hockey game.Genuine Expedia guest review
The Renaissance Grand was everything I expected and more. I will definitely be staying there again when I come back to St. Louis.Genuine Hotels.com guest review
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