The staff were excellent, however the hotel furnishings were very outdated. I mean old school TV's and older furnishings. Other than that everything was awesome. They had the friendliest staff that I've encountered, even in comparison to some 5 star hotels.Genuine Hotels.com guest review
"Nice hotel! Grear staff"
Bed was so comfortable! Downtown near everything. Cozy room loved my stay.Genuine Expedia guest review
"Good location, expensive parking"
Staff were very friendly and helpful. Hotel was well-located in downtown St. Louis, there's just not a whole lot going on in the surrounding neighborhood. Lack of free wi-fi at the hotel was not ideal.Genuine Hotels.com guest review
"Excellent hotel for 4 men to stay & play in STL"
We were treated like royalty from the moment we arrived until we departed. everyone we met was friendly and knowledgable. Wait staff, concierges,valets, bell persons. EVERYONE. We will return next year.Genuine Expedia guest review
"Out of town people in for a game."
I had stayed here before and was happy to stay again when we came into town for a hockey game.Genuine Expedia guest review
The Renaissance Grand was everything I expected and more. I will definitely be staying there again when I come back to St. Louis.Genuine Hotels.com guest review
"Good place from which to stage a race"
A friend and I stayed here the night before running the Go! St. Louis Half Marathon. Because we had to get up very early, it was nice to be within blocks of the starting line and not to have to worry about parking. Unfortunately, the hotel was very loud that night and therefore we did not sleep well. Our room was close to the elevators, and there was […] almost constant noise of drunk/rowdy guests outside the door into the wee hours. Also, the hotel did not provide any soap, shampoo, conditioner, or lotion. Given that this is an expensive, luxury hotel, that was a surprise. I happened to have my own toiletries, but my friend did not. It isn't hygienic not to provide at least a bar of hand soap in the bathroom. Read moreGenuine Hotels.com guest review
"Stayed for St. Louis Comic Con"
Hotel was clean, staff, ready to please. We had several meals during our stay and, while a little overpriced, was great! Location was excellent for the Con. Would stay again.Genuine Expedia guest review
Great staff - friendly and helpful Good food tooGenuine Hotels.com guest review
"Nice hotel, nice location for conferences."
I liked everything about the hotel except there was no available microwave. With conferences often filling the restaurants, it can be nice to have a microwave meal to eat and save money.Genuine Expedia guest review
"Very nice hotel close to convention center"
Stay was great and we would definitely stay there again.Genuine Hotels.com guest review
"Great place to stay downtown!"
My husband and I went to a Blues game for our anniversary weekend and chose this Hotel. It was a great location for downtown and the hotel was very nice. Clean room, clean lobby. We would stay again!Genuine Hotels.com guest review
"Parking is not free as it was stated in the overvi"
Parking is $18 a night. I was traveling with my two daughters (one infant) and my friend and her daughter. No one offered to help us with our luggage to our room. The rooms are small, but more than accommodating. It was an old box tv, but I wasn't there to watch the tube so I didn't care. Bathrooms are fantastic. Location, location, location!!! 3 blocks […] from Rosalitas Cantina, best Mexican restaurant downtown. Read moreGenuine Hotels.com guest review
The hotel is across the street from the America Center/Edward Jones Stadium. It was nice to hand off the vehicle to valet and not worry about it again until the 3 day event was over. A jaunt down the block takes you to great places to eat, or dine in the hotel restaurant and a Starbucks located in the lobby for on the go coffee. Hotel staff was very […] nice and accommodating to my needs (Wheelchair). Room was very clean, spacious and comfortable. Read moreGenuine Hotels.com guest review
"Great for attending convention center events"
We have stayed at this hotel before. It's nice and close to our event venue. The only real issue we had was with the bathroom. The toilet overflowed and put water all over the bathroom floor. Maintenance fixed it quickly but didn't adequately convey the situation to housekeeping, who was not prepared for the cleanup and had to take extra time to get […] the right equipment. The showerhead is also a problem for me, although it worked fine the adjuster was broken so only one very slow and not very pressurized water came from it. I did report it to the front desk though and they said they would replace it for the next person. The staff is all very nice and helpful. We will most likely stay at this hotel again when we need to be downtown for an event at the convention center. Read moreGenuine Expedia guest review
Great stay - everyone was very nice And helpful !Genuine Hotels.com guest review
We just had a short stay at this hotel, rooms were very small. Disappointed with bathroom, TV was old. Breakfast was top notch, staff was excellent. Would be ok if you just need a bed and shower for the nightGenuine Hotels.com guest review
"Close to everything we needed"
Though I thought our room was over priced for the type of room it was, it was a last minute booking and the only room left in the city that was not in the ghetto area of town. They do not offer comp breakfast but do have a bar that is open late and a restaurant that seemed a bit pricey.The shower head in our tub was well worn and would not stay up so […] you had to be against the wall to shower. All in all it was a place to lay our heads. The beds were super comfy and the staff was great. Read moreGenuine Expedia guest review
"Great Hotel Close to Edward Jones Dome"
Really cute clean rooms! Close to Edward Jones Dome.Genuine Expedia guest review
The perfect location to stay if you are headed to the Dome. All Staff members "Awesome"...will be booking there again.Genuine Hotels.com guest review
"Convenient to Edward Jones Dome"
Nice hotel, room was very quiet. No access to microwave anywhere in the hotel. full size beds were cramped, but the room was nice otherwise next time we'll get a king size bed.Genuine Hotels.com guest review
"A night before the races"
Every year for the last 7 years we have went to supercross in St. Louis. Unfortuantly this year was the worst stay ever. I have 3 children ages 10 to 15. Too young to stay in their own room. So when I made my reservation I specifically asked for a roll away. When we got there no rollaway. So I payed for a hotel room for 2 nights and their response was […] that my child could sleep on the floor. With all other hotels sold out because of te race and state wrestling we had no other choice. Check in was awful the guy didnt explain anything. Then I had to ask someone why they charged my account 50 dollars more than te rooms were for because it was not explained that they charge ahead for amenity that you MAY use. Still haven't got my refund. The pool area was dirty and filthy. Hit tub felt like there was slime all over it. And very small area. And no towels available we even called twice. We will continue to go to the races just will never stay here again. Worst stay ever. Would not recommend it to anyone. Oh and then the night of the races didnt get to sleep a wink. There were fist fights in the hallway and beer cans and bottles were being thrown. Scared me with my kids being there and all. And the hotel staff did nothing!!!! Read moreGenuine Hotels.com guest review
"Close to stadium"
I will definitely stay there again. Very friendly staff, clean room great location for my needs. Rate was great too.Genuine Hotels.com guest review
This hotel was top notch. Would recommend it to anyone highly.Genuine Hotels.com guest review
"A Really Solid Experience"
The hotel was located next to the convention center and Edward Jones Dome. I was in town for a supercross race and could walk across the street to access all I needed. I took the train from the airport to the 8th and Pine station, walked about 4 blocks and was at the hotel. There is a Starbucks in the lobby - full service. Room service was adequate […] and prompt. People in St Louis are friendly and this hotel staff was more than eager to assist - very nice people here. The gym and pool were very nice - certainly adequate for a quick lift before heading out. I like downtown St Louis. I like to get up and run in the mornings and it's flat, safe and uncrowded - invariably. This hotel is a bit North of the ballpark and arch but still very close. In all, this was a great experience. Oh and there was a movie theatre and sports bar adjascent to the hotel. St Louis does lack in eateries that are open after business hours but there are a few close by the hotel. Great job . Read moreGenuine Hotels.com guest review
The check in was very easy. The staff was friendly and helpful. We had a wonderful stay.Genuine Hotels.com guest review
Great place to stay in St. Louis, very clean and very nice!Genuine Expedia guest review
"Nice hotel close to the arena for Supercross event"
The bed was AMAZINGLY comfortable!! Clean rooms and LOVED that they were able to get our large group all RIGHT next to each other, we appreciated it greatly!Genuine Expedia guest review
"Hotel Very Nice / Parking Not So Much"
Very happy with everything except parking. Traffic bottleneck to register at hotel. Hotel Parking was full. They sent us to another parking area that was also full. Then sent us to another self-park that was approx. 5 blocks away from hotel. Went back to hotel to do valet parking, which was $28.00. Had to wait in traffic bottleneck again Valet was backed […] up in the morning when trying to check out of the hotel Everything was very nice except parking Read moreGenuine Expedia guest review
Crowded weekend (supercross) so parking was a nightmare. $28 per day valet was pricey but worth it after we made our own attempt at self parking. Staff was great!!! Room very nice!! Parking issues is what you get being downtown!Genuine Expedia guest review
This hotel was absolutely stunning! We got a great rate (almost 50% off a regular priced night) on hotels.com and we were floored at how beautiful and elegant it was. Breakfast was included with our booking and the buffet included a crepe and omelette station, eggs, sausage, bacon, and gravy, in addition to the typical continental breakfast selection. […] Overall, we were pleased and impressed with our stay here! Read moreGenuine Hotels.com guest review
"A good hotel overal"
I loved the restaurant located within the hotel and they had a nice bar as well. We didn't get the room type requested, but they did make it right with us. The manager was very nice, and did his best to make our stay wonderful. I would definitely stay there again.Genuine Hotels.com guest review
"Convenient location and great amenities."
The room was well appointed and comfortable. The robes and fridge were supplied as requested. I used the fitness center and pool and liked them both. Appreciated the Starbucks in the lobby.Genuine Expedia guest review
It was a fun time and was close to everything that was needed.Genuine Expedia guest review
"March Madness at the Renaissance!"
This hotel and staff were wonderful. Its downtown location was very handy, and we found a couple of breakfast places really close-one, a bakery with a buttercake that got the top award from Foodnetwork. The Starbucks at the hotel was handy too.Genuine Expedia guest review
My stay was pretty standard. Nice room, workers were pleasant and the service was great. Check-in was precise and to the point. This was my second time staying, and most likely, I will be back.Genuine Hotels.com guest review
We only stayed a night but it was great. The staff was very friendly and helpful. The room was well worth the price. Great beds and spacious bathrooms. We had a problem with the heat and they sent help right away and he was also very nice!Genuine Hotels.com guest review
This place was great from beginning to end! Checking in was a breeze and they upgraded us to a suite because of our anniversary! Room was amazing! Staff was amazing! Hotel overall was great!! Will be staying here again and definitely recommend this hotel to anyone!!Genuine Expedia guest review
In town for basketball tournament. Wanted a place easy to get to. Taxi service could be better.Genuine Expedia guest review
"Awesome, outstanding, and wonderful."
I enjoyed the stay and there was a lot of southern hospitality. Rooms were great and breakfast was awesome.Genuine Expedia guest review
"Not what I expected from a "Nice" hotel"
A friend and I decided to pay a premium for a "nice" hotel in STL while visiting... however we were disappointed in the small rooms here. We were told half of them didn't even have a flat screen. Location was excellent.. walking distance from bars/restaurants. I have stayed at nicer hotels in STL downtown area that I would rather stay at.Genuine Hotels.com guest review
Response by Renaissance St. Louis Grand Hotel Dear Mike B: Thank you for providing feedback on your recent stay at our hotel! I apologize if you were disappointed in the size of our guest rooms. Many of our guestrooms are of a standard size. However, we do have other types which offer more room . I am pleased that the hotel's location was convenient for you and within walking distance to many of the local restaurants. We look forward to a future rooms renovation that will provide brand new guestrooms and upgraded room amenities. I do hope you provide us an opportunity to serve you again! Sincerely, Director of Hotel Operations
"Not What I Expected, In a Bad Way"
This hotel is supposed to be luxury, and it's not. The hotel staff were nice, but everything else was sub-par. The amenities were low quality, and the room was small. The television was old and out of date. The view from the window was of other people's rooms. I just overall expected more.Genuine Expedia guest review
"I've had better at a Holiday Inn Express."
The towel in the bathroom had a makeup stain when we first walked in and there was hair in the tub. The TV was from the 1950s. We asked the front desk to bring up a wine bottle opener and they never did.Genuine Hotels.com guest review
"Nightmare for a bride to be"
Wedding days are planned around a schedule, and to insure mine would go accordingly, I called the day before to double check my room would be ready for an early check in as was requires. I was assured it would be and I stressed the importance of the time I needed it, so you can imagine my surprise when I arrived to find that it wasn't ready and neither […] of the two individuals I spoke to made a note of it on my reservation. Not something you want to hear on your wedding day. It took 40 minutes for them to locate a suite as I sat helplessly wondering if I would even be ready to go on time. Someone needs to work out communication with the staff. The room was clean and afterwards the staff was polite, but definitely not a good start to the experience. Read moreGenuine Expedia guest review
"Quick Trip for Mardi Gras"
We stayed here last year for Mardi Gras weekend and couldn't imagine booking a hotel anywhere else when planning for 2014. Great location, just a few blocks from Busch Stadium & Soulard with the wonderful Washington Street within walking distance. The hotel staff was fantastic, especially considering the weekend's festivities. We had a fairly large […] group - they put all of our rooms next to one another and made the logistics of our trip as effortless as possible. We'll be booking here for many years to come (or at least as long as we can all make it to Mardi Gras) Read moreGenuine Hotels.com guest review
Would have been nice if my luggage would have been taken to my room instead of me pushing the cart to my room. No robe in the room as well which was a point they kept saying they would have. Other than those 2 things great hotel experience. The breakfast in the morning is great as well.Genuine Hotels.com guest review
"Mardi Gras weekend"
We chose this hotel for the spa and pool area. It was closed due to an issue and they would not refund us any money. This is why we chose this hotel and for its beauty. Very disappointed. Service and staff were wonderful and helpful. We would probably not stay there again because of the high prices and no spa that was functional.Genuine Hotels.com guest review
"Not too shabby!"
I would have enjoyed having a sofa or pull-out bed due to there being 5 of us in 1 room...I had to sleep on the floor. And a mini-fridge would have been nice, but overall, great stay.Genuine Expedia guest review
We had to walk two blocks to park in a parking structure. Also, valet was $28...Genuine Hotels.com guest review
I had a wonderful time i wish to returnGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )