"Oasis DOES NOT love you should be the slogan."
We were told at check in that they didn't have our reservation, after waiting 10 mins at Oasis Palm, they said to go to Oasis Grand-we recieved an upgrade. Their idea of upgrade was 2 twin beds and keys that didn't work. I said no to upgrade, and they said our original room wasn't available now. After 30 mins of arguing with front desk, they put us […] in a suite on the 10th floor with a/c that barely worked.The food was ok, but if u wanted to make reservations at the 2 nicer restaurants, u had to do it at front desk at 7 am! Unless you had a black armband, you were only allowed to eat @ 3 restaurants.We requested soap and wash cloths every day and never recieved them. Some days, we ony got 1 fresh towel. The only positive I have about this hotel are the bartenders at the La Cantina Bar- Juan,Victor and Misael all went above and beyond to make us feel wanted and they were so warm and welcoming.We spent alot of time @ this bar and they are awesome bartenders - very friendly and just the best! Read moreGenuine Expedia guest review
be inform I goggle and review this hotel a lot before I made my final decision to booked, and it was a amazing choice, the staff is super friendly, hard working, always greet you with a smile, and go beyond just to please their client. the music the activities, overall, it was a amazing, is a family hotel (for kids not only adults) and even that was […] perfect, i will stay again in this hotel. Read moreGenuine Expedia guest review
"Be prepared to beg for service"
Awful staff with exception of Ms. Idalia, our room maker. Schedules of restaurants and bars are inconvenient to say the least, food average to low quality. Elevators are undersized. Annoying sales people harassing us all the time for tour packages. Far from meeting the all inclusive claim, even a couple of soda and beer in the room's minibar was not […] included. Overall staff acted like doing us a favor. Read moreGenuine Expedia guest review
"Too much echo"
The rooms are nice the only problem is that the corridors generate too much echo from any noise, specially in the middle of the night people coming and talking, laughing, you can hear everything and loud. Other than that the customer service is the best, food is great, facilities awesome.Genuine Expedia guest review
"Large hotel very pleasing"
decided that a small hotel would be more to my style. But this was nice. Take some time and find where things are and then enjoy.Genuine Expedia guest review
"Great hotel close to the beach"
My husband and I encountered a lot of great people starting from check in to check out. Very friendly staff. There was a little language barrier, but the staff still made us feel at home.Genuine Expedia guest review
"do not recommend, make sure u bring dress clothing"
hotel is very oldGenuine Hotels.com guest review
"everything is ok except the wifi."
food and staff are excellect, but the internet there are terrible. I can accept the charge for wifi, but the signal is so weak. I have to go to the lobby because the signal in my room is always "obtaining IP address"Genuine Expedia guest review
"Tips and hidden charges"
Do not advertise this as all gratuities included. There are tip jars everywhere and service level is very much dependent on whether you use them. Also the staff that dealt with booking excursions were less than honest about how much they would cost. We booked two trips and we were told that they both include everything. It turned out however that necessary […] parts of the trip (wet suit on a diving trip and locker on a swimming trip) cost extra when we got there. We would not have minded these extra charges as the trips were very good but we would have appreciated some more honesty. Read moreGenuine Expedia guest review
"Hotel close to nice beach"
The room disappointed us- low class, buffet menu never changes, we got sick and tired of their food. Staff harasses clients to take a savings presentation, which is very similar to a time share.Genuine Expedia guest review
"Great place for the price"
We had a excellent time at Oasis Palm. Always some sort of entertainment going on. Definitely will go back.Genuine Expedia guest review
"You get what u pay for"
When we arrived at the hotel we had to wait until the 3 pm check in and our room still wasn't ready. I kept going to the front desk and asking and finally got the let to our room around 3:30 but still had wait wait cuz the maid was still in our room when we went in. The food was not all that great, I was with two other people and we were all sick the […] entire stay. Other than the food and the wait to check in, things were ok. Read moreGenuine Expedia guest review
"Perfect for what we needed"
The staff, facilities, location, etc. were all good. We enjoyed our stay. Even if there was a small problem (toilet plugged), it was fixed immediately. Some reviews had lots of complaining, but I can't really complain about anything. Lines (if any) were short and quick. Service was typically friendly and fun. It was easy to find space on the beach, […] away from the loud noise. If someone wanted to be near the action, it was easy to do that as well. Since we weren't there at the height of college spring break, it probably wasn't as busy as other reviewers complained about. Read moreGenuine Expedia guest review
"Everything needs to be updated."
Shower and sink were cloged. Bad was so old I know it is not expensive but I wouldn't go there again even if is more chiper. Never againGenuine Expedia guest review
"Good location but expensive given the room size"
Good location but expensive given the room size. The private beach is awesome. Closer to downtown and many good places. Visit La Isla mall and coco bongo, take the bus :) Food can be improved, variety and taste.Genuine Expedia guest review
"4/5 stars? not!!! Horrible!"
Cancun is a beautiful place, Oasis Palm, is a dirty, dingy, old, dark. Musty, hotel. had no bedsheets or towels, the room was not cleaned, they upgraded us to a deluxe suite, it was old musty, in d airplane coning back, we smelled musty. The bars close early, nothing to do, i had to wake up at 6:30 and stand in line to make dinner reservation two days […] in a row, never got one until i complained and threatened to post it on d internet. I would not recommend this hotel. Management is not helpful, staff is afraidxto lose their jobs. When u complained they say i just work here. I said ok i understand but im going to post this.... Read moreGenuine Expedia guest review
Pool, beach, food... was great.Genuine Hotels.com guest review
aweful, rooms are old and furniture is old, small bathrooms, super laoud hate itGenuine Expedia guest review
"Nice set up for kids"
Great experience for value and good location, enough to do for kids and familyGenuine Expedia guest review
"not to happy with this place"
i will not go back to this place. and i dont understand why they dont understand that we are there for vacation and not to be chase around. with this time share sellers. please no is noGenuine Expedia guest review
This hotel was awful. The room smelled,the food was not edible and the staff not friendly. Worst vacation ever.Genuine Expedia guest review
"Very close to the beach, end of hotel zone!"
Good time, alot of spring breakers! Food was decent typical mexican all inclusive deal! Beach was nice and clean!Genuine Expedia guest review
"Good place. Nice and Chill."
For a bunch of college kids on spring break this hotel was great. free drinks, decent food, and a few activities. But if you want some excitement or adventure you have to go off the resort.Genuine Expedia guest review
Room was small. There where only 2 restaurants to chose from. 2 other restaurant were available for reservation.1 of 2 allowed kids but only 10 spots available. Food was not great. The pool was small. We will not stay there again!Genuine Expedia guest review
Hotel, restaurant, and bar staff were some of the hardest working, helpful people I've met. They really had their hands full with it being spring break but never stopped working hard to take care of their guests. I was disappointed with a few things though. 1) Our room smelled very musty the first 2 days, probably because there isn't any way to get […] fresh air into the room. 2) We used the Expedia link to get shuttle service to and from the airport. This was faster, cleaner and cheaper than taking a cab. However, upon checkin at the hotel, we were instructed to meet with what turned out to be a sales group to confirm our return trip. They wasted my time trying to sell me excursions and never did give me a confirmation number on that first day so I had to go back the day we checked out. 3) The restaurants never seemed to be open when we were ready to eat so we ended up eating at the buffets every meal. However, the buffets were very good - lots of variety and we also got to eat at the Sushi Bar which was excellent. 4) Didn't have a remote for our TV or a clock radio. Asked Front Desk for both 2x but never got them. This was a ladies only trip. Since it was Spring Break, the majority of the guests were college students. Would not recommend this time of year for families or couples. Overall, a good experience for what we paid. Read moreGenuine Expedia guest review
"Great Place to Flex on The Beach"
Lots of mirrors in which to flex; I'm extremely happy that I could really show off all the hard work that I put in at the gym. I definitely was the broest of the bros, but I can't say I hate it. Definitely was a real treat for all of us. Gabriel is the best bartender of all time. Go to La Tina for a great time and lots of Mexican water. Had a great […] time meeting other hotel guests. We ate, butt, we spent more time drinking. I had a great connection with people of many diverse backgrounds. Would recommend to anyone. Read moreGenuine Expedia guest review
"You get what you pay for..."
Beautiful hotel!!! CONS: However, it has a distinct foul smell, food isn't the best, ALL beverages are diluted with water, toilets were consistantly clogging up, 10-15 mins bus ride from nightlife activities, front desk does little or nothing to make your stay better, & tipping is a must!! PROS: Alott of fun, most employees are friendly, hotel environment […] is safe, discounted access to other Oasis hotels (must visit other Oasis locations), people from all over to world, multiple bars and restaurants, all inclusive, a lot of assistance with planning activities OVERALL: I went to Oasis Palm on 3/13/2014 with a friend for Spring Break and had the best time of my life. These cons shouldn't significantly affect your trip, however they are things to be aware of. YOU GET WHAT YOU PAY FOR!! Read moreGenuine Expedia guest review
"Good hotel for a spring break vacation."
We recently stayed at the Oasis Palm. The rooms were clean, but they were nothing fancy. The pool and beach was nice and the staff at the bars were really friendly. Sushi bar and taco stand was really good! The rest of the food wasn't that good. This is definitely a place for college age spring breakers. I wouldn't recommend coming here on a family […] trip with kids. Read moreGenuine Expedia guest review
"Close to the beach, pretty beach"
The beach is not very wide, so we had to walk far down to get a spot. There are usually only one to two bartenders at each bar, so it takes a while to get a drink. I would have tipped more, but they aren't very customer first/worthy of tips, so we didn't. Our room only got cleaned 3 times out of 7 days we were there. Check-in is at 3, but we couldn't […] check in until 330, they aren't very punctual. You have to pay for a safe, which isn't cool. Read moreGenuine Expedia guest review
"Right on the beach with little to no waves!"
We had a great time but the buffets got tiring after awhile.Genuine Expedia guest review
"Great pool and beach"
The pool and beach were great places to hang out and relax, Alan was a riot and kept things fun!Genuine Expedia guest review
"The workers where trying the management very bad"
The food and restaurants was grate. For the service and staff I am very disappointedGenuine Expedia guest review
"Nice hotel by the beach"
This was our first time in cancun. This is an affordable AI .. staff was constantly working to keep the place it top shape/cleanliness. Staff was very attentive to our needs and provided any needed information. The food was good it buffet style and there are good snack bars. Great beach and pools would definitely go back!Genuine Expedia guest review
"Disappointing hotel with small beach"
Overall, this hotel is just ok. The beach is quite small and very crowded. The hotel advertises having all these restaurants, but what they don't tell you is that you can't go to most of them unless you upgrade! The food where we could eat was very average. The bartenders bordered on rude. The waitstaff at the buffets however, were very helpful. Also […] on the upside, the rooms were very clean and comfortable, and the views were beautiful. It was also disappointing that we didn't have a balcony....that would have also been an upgrade. Read moreGenuine Expedia guest review
"Scenic hotel on the beach!"
The hotel was ok for the value and money spent. The staff was super nice and friendly. The food was less than appetizing and left a lot to be desired.Genuine Expedia guest review
Not worth itfot the money lot betting choices internet acces nee to pay they limited the testaurants choices very small hotelGenuine Expedia guest review
"Quiet, family oriented"
Very nice, small all inclusive hotel. Clean and comfortable beach. Big pool with life guard safe for children. Clean rooms. Lot of good food almost any time. Quiet ocean with no waves at all. What else lo you need for week on the beach? I noticed only one negative thing - no evening entertainment. Only one Mexican orchestra was playing every night for […] about 40 minutes. Read moreGenuine Expedia guest review
"close to the beach"
the staff are very nice. hotel is very out dated need more variety of food choicesGenuine Expedia guest review
"Would not return to this Oasis Resort"
We have stayed at several resorts over the last 10 years and at other Oasis resorts and were please with the resorts, not the case at the Oasis Palm. We came to the Oasis Palm for out 10th anniversary, we were given an "upgraded" room at the Grand Oasis Palm, the room had an overpowering odor of ammonia and instead of a balcony the exhaust from the […] kitchen below blew directly at our window. It was from a restaurant we were not allowed to eat at. The buffet we were allowed to eat at was boring, lacked flavor and selection. Only nice restaurant was booked up with reservations by 7:30am. I went to secure a reservation at 10:00am and my request brought laughter to two people at the concierge. After 2 days of buffet I began trying to make some meals for us out of the bland food laid out in the buffet. Beach was nice but too narrow for the resort. All chairs had towels on them by 8:00am. We ended up eating dinner in town for the remaining time. I would NOT recommend the Oasis Palm. Read moreGenuine Expedia guest review
"very nice place"
This was my second stay at the oasis palm.We had great time as hoped.I realy cant understand why peaple would not be happy there yes they charge for some small items like a room safe and wifi but they keep there rates very cheap for all you do get.We had a group of 6 and the only thing we would like to had difrent would be to have bacon on the buffet. […] Realy thats it everything else was great. Read moreGenuine Expedia guest review
Had to wait over an hour for the bell boy tp bring bags up after calling front desk twice. Room was not cleaned after a long day at the and no fresh towels had to ask five time.to have have the room cleaned and new towels no management staff around after 8pm to speak with and voice my issuesGenuine Expedia guest review
"great place to be w family"
we had a great time.my kids,speccially my son loved.The beach was clean and pool was the best.I loved the bars next to the water.The food was good and they even had a taco place where we could get a fresh and dellicius taco at any time.My wife loved the fresh coconut water.Everythig was wanderfullGenuine Expedia guest review
"The worst vacations in the caribe"
I bougth 10 days All Inclusive program: 1. We had many restrictions. You can´t use both pools. You can't go to some restaurants. 2. My room hasn´t a table and chairs to stay. You always sitting in the bed. The windows in the room can´t be open therefore your swimsuit always wet. The room always smell moist. 3. The beach is so small. You have to run […] in the morning to get beach chairs (after 08:30 maybe you can´t get it) 4. There are only one snack bar and the people doing a line could be last 20 o moe minutes until you can get a hotdog. Only one person attendin the snack bar. 5. The food is ok but the variety is not good. Always the same. 10 days eating the same. 6. The hotel didn´t have water sports (no motor) I mean kayaks, little sail boats, snorkel. Read moreGenuine Expedia guest review
"Nice hotel with pool close.good restaurants"
Had a great time at the oasis very clean with a great ocean view pool was nice.close to the burger bar and all the restaurants very nice beach with awesome views.will definitely go there again!!!Genuine Expedia guest review
"Had a good time with friends"
This was our first time to this resort, there were 9 people traveling in our group. I have to admit I was extremely nervous about the reviews and wasnt sure what to expect when we got there, but my concerns were gone once we arrived. The resort was clean and the people were friendly and helpful. Our room was dated, but it was clean and comfortable. […] I also do not go to Cancun to be in my room, I plan to send my time outside enjoying the weathe and the people I came with. We spent one day at the Oasis Cancun and had a good time there too, this was a rainy day but still spent the day at the beach and the pool. This resort is also nice and the people were friendly. I want the people reading this to know, the reviews that I saw prior to this trip were way off and you make your trip fun if you go in with the right attitude. This is not a high end resort, however we had a good time on the beach, at the pool, the food was good and was clean. Read moreGenuine Expedia guest review
We were told that we could upgrade to a different hotel and we were promised an ocean front room with a king bed that we had paid for. We went to the different hotel and were not able to get the ocean front room. Tried to go back to the original hotel and our "ocean front" room had already been given away. We bounced from three different hotels on the […] day of check in. It took us 8 hours. We felt that we were mislead and wished that we had stayed with our original plan. Read moreGenuine Expedia guest review
"Review of Hotel"
The rooms were very cool as the air conditioning worked very well, but the thermostat could not control the temperature. So we turned it off when we got to cold. For some reason the US Expedia site is not accurate on the restaurants that you are able to eat at. There is 5 including the sushi and snack bar, the other is a seafood that you have to make […] reservations in the morning for evening meal with was terrible; and the other two were buffet style that were the worst I have had since I have been going down there. This place had lots of kids which I didn't realize when I booked the place. Too many people for the size of the beach. Service people were great. Refused to change US currency for smaller US denominations. Do not have king size beds unless you upgrade. Read moreGenuine Expedia guest review
"Poor Customer Service"
The check-in process is slow and the staff can be rude. You are made to wait in long lines to pre-register and than again to get you room keys. Rooms are never ready and you can't get your key until after 3:00 pm even if your room is ready.Genuine Expedia guest review
"Good hotel for the price ,location is excellent"
Really nice. good food . Need more chairs on the beach area.Genuine Expedia guest review
"Good hotel for the price ,location is excellent"
Really nice. good food . Need more chairs on the beach area.Genuine Expedia guest review
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