"Ok for the money"
Not all restraints were all inclusive..had to pay extra to eat there..shouldn't advertise all inclusive when not everything is included. That was very disappointing.Genuine Expedia guest review
"A great hotel"
It was a great experience for me and my son, the hotel was great, excellent view from our bedroom, great amenities at the hotel, the staff was very professional and helpfull and gave us the possibility to have an excellent stay at the hotel. the beach is very clean and i personally liked the sea which was very calm and shallow so that my son could swim […] and play without having to be watched all the time. it´s a perfect resort for families, well located and with a lot of things to do inside the area. on the whole we had a marvellous hollidays and we will definitelly stay again in the future! Read moreGenuine Hotels.com guest review
"Hotel sinking very fast"
Upper floor rooms they have mold every where. Beds, pillows sheets every thing smells like some one else's sweat. Some staff members not everyone they need a crash course in how to deal with guests. They make you feel like they dont want to be bother especially when they are playing with their cellular phones. I could go on and on, but i will leave […] it at this only. Will never stay again with the family even that i got to know some good friends. Read moreGenuine Expedia guest review
"stay away from this hotel!"
stay away from this hotel! no good drink, no good food. no room service. Bad food, bad service. snack bar open only for 3 hours - only serving ice cream..Genuine Expedia guest review
Nice place for Kids and Adults.... !!!! The Room was always clean and Mariachis show everynight was wonderful.Genuine Expedia guest review
"won't be returning."
while room was clean, with each day spent there, it became more apparent that an overhaul is overdue. there was once a lamp at bedside that was never replaced, chair cushions and bedspreads stained, no fridge in room. bed was very old and seeing stained mattress didn't provide much comfort. bathroom was clean as was the sheets/pillows. I thought brand […] quality of liquor was dirt cheap, as were the "juice" mixers. never had a worse margarita. buffet food was okay to good. the restaurant that we reserved was really terrible. the beach and the public areas were well maintained, each day maintenance sweeping, cleaning windows,etc. I think it is definitely a 3 star, but it has potential to be more. overall the staff was very attentive (tipping necessary) and friendly, but 5 days was the maximum time I could spend there. I tried many times to figure out what exactly is included but the website is very misleading. one complaint: concierge is in the wrong business. Not interested in helping at all, lucky for us we didn't need much. Read moreGenuine Expedia guest review
Worst resort ever!!! Would not go back ever. Not even for free!!Genuine Expedia guest review
"Decent for the price."
We got a good deal for this all inclusive, so I can't complain too much. The rooms were ok- old beds, old pillows. Room never really got cold with the air conditioner on. Food was ok. By day 4, you feel like you've been eating the same food every day. Pool was very clean. Beach could have used some cleaning. With the exception of a few, the Staff was […] not very friendly. Gift shop is highway robbery. We needed more sunscreen, so I way buying 2 bottles of Banana Boat and my total was $64. We took the bus to Walmart for $1. As long as you don't have really high expectations, you will like this place. Read moreGenuine Hotels.com guest review
It was the WORST food I have ever been served in my 60 years on this planet. Poorly cooked poorly presented, food was cold alcohol drinks were watered down and bar service was slow.Genuine Hotels.com guest review
"Believe the bad reviews!"
This resort is dreadful. Would recommend that you believe all the bad reviews. This Resort should be considered as a "last resort" only. Customer service is horrible. Food quality and selection was barely ok at best. Only 2 restaurants that are truly "all inclusive" -- both of which have the same food selection. Watered down drinks. Hard to get towels. […] On some days, you can't even get beach towels. Don't bother to ask for any special arrangements for any special occasions as they won't honor them. Can't even tip anyone that does provide decent service (2 individuals total) because they refuse to provide any type of currency exchange. Their definition of customer service is to tell you "NO"....with sarcasm and a smile on their face. We love Cancun and have stayed at other resorts with great customer service....it is unfortunate that they have the Oasis Palm representing their beautiful city. Read moreGenuine Expedia guest review
"Good location, ok rooms"
Very tiny bathroom! Floor always got completely wet and messy every time we showered. Very noisy rooms could barely sleep through the night.Genuine Expedia guest review
Our room was very basic but was clean and the rest of the hotel grounds were clean as well. The staff from maid service to the restaurants were all very nice and professional. This is our 1st experience with an all-inclusive hotel so can't compare to others but I feel the selection and quality of the food was good. I feel this was an excellent value […] for the money spent. Read moreGenuine Hotels.com guest review
The air conditioning was not the greatest. At night it seemed to not be as cool as during the day. This was an all inclusive vacation and the food was not good. The pool closes at 8 pm, which was okay with us but staff stops giving out towels at 5 pm. I really thought that was strange. The staff was very friendly and helpful.Genuine Expedia guest review
"Worst management ever."
My worst experience was the management of the hotel. My son is 9 years old and the manager Camilo denied him access to the restroom even when i told him he got diherea after what he eat. The personal at the lobby are not friendly at all it seems like they hate you got the all inclusive package. With interaction I had with management they ruin my vacations […] that i waited so long to pay and take. I for sure not ever ever going to cancun again in my life. not even if expedia or oasis palm chain of hotel will offer me everything paid for the flight and hotel... Read moreGenuine Expedia guest review
"Hope it Gets Better!!!"
Every day we had to call for wash cloth. The balcony sliding door handle was broking. I asked them about repairing it. They repaired it the first day about the next day it was broken again. We had to put a pole behind the sliding door so nobody would break in. The room smelled like mildew the whole time we was there. The package we had was All-inclusive […] but they started charging us for three days when we have been getting it free. then they went back to free drinks! Everytime we book at this hotel we gets a free day pass to other hotels. When we first arrived there they said we can get a free day pass whenever we wants to visit other hotels. Two days later when I went to get the day pass for all eight of us, they said we had to pay $25 per person. Now I've been staying at this hotel every year since 2008 and went twice in 2012 and now I invited 7 of my friends to come with us on this trip. It was very embarassing how things turned out because I was talking very highly about this hotel. Now I'm begining to have second thoughts!!! Read moreGenuine Expedia guest review
We read all the bad reviews and were a little worried but overall we thought that it was a nice hotel for what we paid. Drinks were good, food was good and fun times were had by all! We weren't in the room much anyway!Genuine Expedia guest review
"an okay place to stay"
we spent 6 days and five nights here, it was an okay place for the price, the staff was very friendly and helpful. It was close to the bus stop, so a trip to the open markets and sight seeing was just a matter of walking out of the resort and catching a bus.Genuine Expedia guest review
"Would not recommend"
We were very dissatisfied with this hotel. First night we did not have AC in our room and had to sleep with our balcony door open. There was not minibar in the room and no way to get ice unless we went to a bar or one of the restaraunts. This was supposed to be all inclusive and I did not think that was accomplished. The food in the few places we ate […] was not very good at all for any meal. The condition of the beach area was pretty nice and the bartenders the pool and bar were very nice. Otherwise the attitude of the staff when we complained was that of they just really didn't care. I would not reccomend for anyone to stay here. We stayed at the other Oasis before closer to the airport and it was very nice. Read moreGenuine Hotels.com guest review
"Great Hotel for family and great location too!"
The beach was mostly for children (not so deep water) the food was great and services were great too, however rooms were full of sand on the floor (not being cleaned) and had to call 10x times to request an IRON to IRON clothes and no one came after 3 hours of wait time, so had to go down to the lobby and get an IRON by myself, however overall the Hotel […] is great and located in a nice way and don't forget if you plan to stay here to get a day pass and visit the other part of the hotel :) Read moreGenuine Expedia guest review
"Vacation almost frustrated"
We made a reservation for 5 people (family), to get to the hotel we were surprised by the lack of extra bed. When we complain at the front desk informed us that the meeting due to the time would not provide extra bed and thus suggested that one of us slept on the floor with some blankets, moreover the room service did not provide enough towels for everyone. Only […] the next day after a scandal in the lobby asking for extra bed, is that we were treated with the necessary bedding and towels for everyone. Read moreGenuine Expedia guest review
Bad and real bad want be back dirty sheets service is badGenuine Expedia guest review
"Worse hotel experience ever"
I got to the hotel to find lots of drunk Russians and Brazillians around the lobby area, not a great site for my kids. Then the hotel would not honor the 300 dollar voucher that I was suppose to get to use in the hotel while there. The food was less then desireable, and the staff would ignor you if you had not left them a tip on your previous visit, […] even though it is supposed to be an all inclusive, including the tips. The elivators would jam, a few people got stuck on one for a few hours, toilets over flowing into the hall ways, I will never stay there again. Read moreGenuine Expedia guest review
"Poor for the price, good staff, poor food."
I should have followed the advice of the other guests who did a review. Not a horrible hotel, but the food was bad, the drinks were limited, all 3 places to eat served the same food. Beach area was very small. Rooms were old, no windows opened, no actives other then eat and drink, and once again food was poor at best. Staff was nice. I've been all over […] the world, I don't plan on going back to this place. Read moreGenuine Expedia guest review
"Nice Hotel, No really good food!"
I stayed in the Grand Oasis Palm Beach and the room was great, the beds are super comfortable and the bathroom is nice. The pools are nice (it was quite full) and beach is awesome. My only complain is the food... I would recommend to avoid the Buffet Dos Lunas because their food is really bad. the other one next to Dos Lunas is ok.Genuine Expedia guest review
"The hotel cannot be 5 and 3,5 stars at same time!"
I have been in 2011 in the same hotel and at same time, I could realziae that some services offered in the first time were excluded in 2012, such as icecream for children, use of the pool close to Grand Oasis, use of chair close to these pool, some restaurants turned exclusively to Grand Beach, although they were always empty!!!. I am disappointed with […] those changes, mainly concerning to children, how can I explain to kids that they cannot have icecream and some others can, since we could not even pay for them!!! How can explain to kids that they cannot play with friends in that pool??? If the Hotel intends to turn in Five Stars, please do not mix! It is horrible, since the Five Star Guests could make use of lazer area! Read moreGenuine Expedia guest review
"If you have more money go elsewhere"
Check in is at 3pm and we got there early. They gave us bands so we could go through the hotel. At 3 pm they gave us our keys and we go upstairs to find one of the rooms is still dirty with the old occupants items and trash. We we waited until 5pm to check in. Not offered compensation or anything. Bartenders were the best experience they remembered […] our names and took care of us daily. Tip them and they treat you well. Read moreGenuine Expedia guest review
"Greate hotel for kids between 4~8 y/o"
Great Kids Club with exclusive space and many monitors with really funny activities. Excelent food, including sushi bar and great drinks. I don't like their beach because has seaweed. Rooms are not so confortable, with 20"CRT TV, old furniture and loud A/C.Genuine Expedia guest review
"Good price, decent room, food not so great"
This hotel is ok. Good for family with smaller kids because its not so much of a party hotel. Make sure you pay the upgrade because if not you will be limited to where you can eat and which pools to go in.Genuine Expedia guest review
Only La Bamba restaurant and Victor the bartender at La Cantina were great. The rest if you don't tip you are on your own.Genuine Expedia guest review
"Great for the entire family"
The staff are great! we stayed here only cause Be Live hotel was closed while they remodel, we stayed here 10 nights and we had a good time.close to everything and food was good! best part is the staff and Laura in the resterant was greatGenuine Expedia guest review
"Wonderful time in a beautiful vacation location."
Having an issue with stair climbing, i would caution everyone it is extremely hard and in a few areas impossible to bypass the stairs completely.... As an aside the staff was always ready to help me up or down the numerous staircases. As a whole the hotel was wonderful...the pool terrific but the beach area was not as nice as I would have liked so […] we took buses (30 minutes( to reach the exceptional beaches. Read moreGenuine Expedia guest review
Have stayed there 10times,as we live in Cozumel.go to relax ans shop, Walmart,homedepot ect. . Nice to have new wifi all over,and cheaper. It should be free. The food went way down hill. Only one place open, not the 2 that it has always been.same ole thing for 3days. Beer was cold :), but a burger at the beach grill was two hundred years old ! Forget […] that. Would stay again, and hope the food gets up to par like it was. Read moreGenuine Hotels.com guest review
Everything was excellent loved the service and everything about the hotel.Genuine Expedia guest review
"Pay a little more and stay somewhere better."
The hotel was clean, most of the staff was nice and friendly but the beach was bad, the water was limited and the deepest it would get was below my chest line and i am 5"4. The food was ok, the view was beautiful but you couldnt open the windows and the barthrooms were very small. I wont stay there again.Genuine Expedia guest review
"Don't book this hotel."
The hotel was in bad conditions. The rooms need heavy renovation (the paint was coming off the walls and the doors). The first room they gave us was stinking. The pillows of the second room were stinking as well. The beach is small and the water is not as beautiful as in other beaches in Cancun. The hotel management was not careful and rude - they did […] not care at all for an accident happened to a family member on their premises. Only accpetable thing was the food. Read moreGenuine Expedia guest review
rooms were outdated rest rooms small water temperture changed while showering safe not working . other then the room hotel was okGenuine Expedia guest review
"Not what I expected."
The service was poor. One of the bartenders gave my family an angry look when we asked for a burger. The cleanliness of the pools is questionable. The inaccesability of the kids pool area.Genuine Expedia guest review
"Great hotel for family!"
Excellent service overall! Staff is nice & helpful!Genuine Expedia guest review
"Really a family Hotel"
My entire family went there and we loved it very much. Actually we went there a month ago. Now we went there again with more family. We are planning to go back.Genuine Expedia guest review
"Great hotel for everyone"
Hotel rooms weren't so great like in the pictures shown in expedia and oasis palm beach website but everything else was greatGenuine Expedia guest review
The pyramid tower I stayed in was not very nice. The room was on the low end of quality. The shower and bedding was disgusting. The staff were great!!! Everyone was very friendly & kind. La Cantina had my favorite bartenders and waitress. The bellboys & cleaning lady were sooooo helpful! The hotel grounds were very nice. Someone was always cleaning! […] The activity staff were hilarious & fun to be around. The food was awful. I expected good Mexican food and was very disappointed! Read moreGenuine Expedia guest review
"In Cancun but feel like you are some where else"
Beach at hotel is over glamorized, does not look anywhere near as good in person as in pictures. Room does not have a good bathroom, too cramped, but for a double with 3 people it was the only real negative about the room. Buffet food, typical but not bad quality. After a few days it is kind of tiring. Tried the seafood on the beach and the matrodee […] was incredibly rude. Food was only ok. Not bad for the price and about what we expected, really disappointed in the beach after we saw some of the other hotels Read moreGenuine Expedia guest review
"There are Better Hotels for the same Price"
Very bad customer service. Always in a bad mood and with an attitude.Genuine Expedia guest review
Their service was great. The food in their buffet was wonderful. My family and I had a great time in the pool but the beach area was very small. They also offered entertainment at night for everyone, that was great too.Genuine Expedia guest review
"Great hotel to spent time with the family"
Great place to enjoy with The family!!! Excelent service, great foodGenuine Expedia guest review
need more vegetarian food. get some asian FOOD. i notice that indian people coming to this location so if there indian food it will give more business.Genuine Expedia guest review
"Paying for an Upgrade a Must"
Initially I was extremely disappointed with Oasis Palm. I didn't get my ocean view or my king bed, and the rooms were old, tiny, and shabby. We were told the big pool, the day beds, and several of the dining options were not open to us. So we upgraded to "Grand Oasis Palm", for a fee of course, moved rooms, and had the whole facility at our disposal. […] Grand Oasis also included room service and a mini bar in the room. The food wasn't any better but you had several more options. The elevators in the Grand were tiny, non air conditioned, and took forever. If you're looking for waves and deep water this is not the beach for you, the hotel is next to an inlet, lots of boats coming through so the area to swim is roped off and the water only waist high. Waves only when the boats go by, but good for kids and wildlife buffs...saw puffer fish, a sting ray, crabs, and lots of other interesting fish, hardly any shells though. Even though I had to pay extra for an upgrade it's still the biggest bang I can get for my buck. Read moreGenuine Expedia guest review
"" Nice getaway for the price""
This is a 'three star " hotel, do not go there expecting "five star" treatment. The price was right and it was fun to getway for a few days.Genuine Expedia guest review
This is the worst hotel I have ever stayed at. Spend the extra money and stay elsewhere. During our stay, we were directed to the wrong room, our toilet clogged and filled our room and the hallway with water, bathroom light broke, and slipped on a puddle of water in the lobby with no wet floor sign. I called maintenance to fix the toilet, they hung […] up on me, called again and said they will send someone. The floor was over flooded with water that went into the hallway and someone did not help me until I went downstairs and made a scene. They were only concerned to help when they found out the water went into the hallway. Next night when the bathroom light broke I called, they hung up on me again. Called again and said someone will fix it. Waited 3 hours so I went downstairs and they said there is nothing they can do, and that I would have to speak to guest services. I did not feel like dealing with any of their crap anymore so my fiance and I showered in the dark the remainder of our stay. The light was still not fixed when I left. This is a cheap place that will just ruin your vacation as it did ours. Management was not always around, and when I was able to speak to someone once, they were not very accommodating. He gave me a lousy dinner pass. Would never stay here again. Read moreGenuine Expedia guest review
A couple of restaurants were closed, and a couple of the nightly shows have been canceled.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )