"Very good value"
Plenty of sun and choices to get it...i.e. Beach or two pools. Good was ok. Hotel was clean.....and staff was friendly.Genuine Expedia guest review
The hotel itself is not bad, but if you are looking for an all-inclusive hotel with lots of varieties of food and fun activities, this is not the place. There are 2 buffets with average food but not much variety. The bread is good, though! ;) The breakfast omelets can be good. The line for the person that makes specialty pasta was not worth my 15 minutes […] because I don't particularly like vegetables only in my pasta and there was no meet. There were few activities to do. No dancing that we found, except for maybe an hour or so on our last night. No place to go to do indoor activities, and since it rained half the time we were there it would have been nice to play pool, have a card room, etc. One of the bars does have games, but it was full and I'm not sure what kind of games they had. You get a "towel card" when you check in. If you can get a beach towel, I'd say don't turn it back in until you check out! You may never get one again! They are a high-demand item and they are gone quickly. It doesn't appear that the ones that get checked in are sent to the laundry and restocked in the same day. Ice is also non-existent. I love ice-water and they give you 2 bottles of water a day in your room, but no ice is available. Only from the bar or restaurants and that is limited. Read moreGenuine Expedia guest review
"This hotel is for locals, not Westerners."
I stayed only one night and requested to be moved to a different hotel. Many other USA couples and European couples did as well, as well as one Brazilian couple. This at best is a 2 Star Hotel; however they claim it as a 4 Star Hotel. Talk about false advertising.Genuine Expedia guest review
"Ok resort....food yuk!!!!"
The resort was nice in appearance The rooms were small and we were never given enough towels. My biggest complaint would be that the food choices were limited. Only one restaurant to eat at other than two buffets. To eat at this restaurant you needed to be on line at 6:30 am to make reservations., of which, because it was so small, booked up quickly […] so you were turned away after standing in line. Eating buffet food, with the same choices, three meals a day was tough. The staff was delightful from the check in desk to the waiters to the bartenders. They all could not have been more pleasant. Read moreGenuine Expedia guest review
"This Oasis is drying up..."
Check-in took one hour due to long wait despite short queue. I had to chase hotel staff twice to obtain my room key! Room is outdated and old.Genuine Expedia guest review
"Oasis Palm is ok, acceptable with the price."
We checked in around 3PM, but we can't get the key until 5PM. When we checked out and asked for one hour late since we have late flight. They didn't allow from beginning and we had to talk to their manager for 10 minutes and they gave us 45min late checkout. Hotel facilities are ok, but the restaurant food was not changing. We stayed there for 7 nights […] all inclusive and we couldn't eat the food there anymore for the last 2-3 days. Mainly there are only 3 restaurants we can go. Room is clean, but AC is very noisy if you keep it running for the whole night. Read moreGenuine Expedia guest review
The hotel is older, we never had towels in our room and the food was okayGenuine Expedia guest review
"Good for the price"
Staff was nice but rooms were hot and batjeooms often out of paper. Most resturants are not included in all inclusive and the food variety was rather poor. Overall, OK for the price.Genuine Expedia guest review
"The beach was very kid friendly."
We had a great time at the Oasis Palms. Everything was very clean and the staff was very friendly and helpful when you need there help. We got an upgrade on the room which was very nice but the choices of restaurants was just ok. The hotel is very kid friendly with clean pools, the beach was just the right height for kids. Many activities to do throughout […] the day and lots of great shows at night. Read moreGenuine Expedia guest review
"TERRIBLE HOTEL AND DISAPPOINTING!"
This hotel looks nice from the outside but the rooms and all the facilities are terrrrrrrible. DONOT stay at this hotel even they offer you the cheapest price. FOOD is disgusting. Their buffet is so little and their restaurant food is also bad..mayyyybe better than the buffet but still is really bad.. Facilities are so bad and the hotel hallways smell […] like old molds…We had the worst experience staying at this hotel..Never ever again! STAY AWAY !!! Read moreGenuine Expedia guest review
"Beach is just ok, but its way nicer next door."
Was good trip, very confusing where you can and can not eat. A lot of resturants were for upgraded package and you have to pay extra each time you ate there. Need better introduction of events that happen on the resorts and available options, was not informed on multiple events.Genuine Expedia guest review
"Great for Families not that good for single people"
If you are single, choose Oasis Cancun but if you want to relax and if you have kids this is the perfect place for you. I loved this hotel. Clean, close to everything. The food --- DELICIOUS. Staff very nice. Drinks - not that great.Genuine Expedia guest review
"Nice Hotel clean, beautfull view and excellent peo"
This is the thirth time that I stay in the Oasis Palm Beach I love this Hotel.Genuine Expedia guest review
"Very child friendly"
It was very relaxing and the children enjoyed it very much.Genuine Hotels.com guest review
Extremely friendly staffs, great location. The food was great, my favorite was the breakfast buffet and La Bamba which serves seafood. All the servers and bartender were extremely nice and they do make great drinks, so good that writing this is making me very sad.Genuine Expedia guest review
we stayed 4 nights at the grand oasis palm as our reservation for the oasis palm was canceled due to slow season. we were very satisfied with the upgrade, but due to the change a different band was used. when at the pool we were very humiliated when a hotel young man came and told us to get out of the pool as we were not permitted to be there, and that […] it was only for the use of the grand oasis palm, yet we were staying in the grand oasis hotel and were not advised of such restrictions. the variety of the food was great but I did not care for the seasoning used, did not have the real Mexican taste. overall it is a vey nice hotel with a beautiful pool and its sorroundings Read moreGenuine Expedia guest review
"Nice hotel with a beautiful setting"
Nice hotel. The pool should have been bigger and cleaner. Too many people for that little pool, considering that the beach area was small too. However a good place to relax. The food was really goodGenuine Expedia guest review
"Too close to the lagoon"
Took our family if 5 to visit Cancun. For the price, it was ok. We enjoyed our time because we are appreciative of all of Gods blessings. The beach was not as clear as we would have liked it to be. It was right next to the lagoon and a bit rocky. The children enjoyed the pool and all the cheese fries and nachos they ate:) we had a wonderful vacation, […] and though the hotel was not the best, it was part of what made our vacation special. Read moreGenuine Expedia guest review
"For Children Only"
This area should be only for children because it contains a beach that has no waves. Therefore it is safer for the young ones.Genuine Expedia guest review
"very nice family hotel close to the beach"
Oasis Palm was amazing, from the beginning of our trip to the end of our vacation. food was delicious, good entertainment during the day and at night for the whole family. real close to the beach that my daughters enjoyed it, with barely any waives. this was a very good experience being the first time we go to Cancun.Genuine Expedia guest review
"Good, reasonable all inclusive."
Disagree with those who emphasized too much of the negative side of this lovely complex. Reserved 2 nights in a 2 double-bed room for a 2-kid family, extended one additional night because of good food service and entertaining capacity. Given a free upgrade option, the room assigned was in a Grand side. It was spacious and clean, with full ocean view. […] The Palm side (complained by many) was seemingly underway of renovation. There are 2 big pools, one just outside the Grand complex and another in front of the Palm side. Both are safe for kids but the depth goes to pretty deep. Observed a bunch of tipsy young folks at a pool bar in the Palm side. But nothing disturbed us. Beach in front is not like the one washed by waves but gives a glimpse of the beauty of the famous hotel zone. The atmosphere becomes romantic at night. Kids club was extremely nice for the families like us. A team lead by Alejandro entertained kids in the hotel’s Captain Hook ship and took us a bike-ride. All of us enjoyed the stay, will definitely come back. Read moreGenuine Hotels.com guest review
"Best Vacation Ever!"
Everything in that hotel was amazing. I will be visiting this hotel very soon.Genuine Expedia guest review
"Aging Hotel Needs Makeover"
Hotel is very old. Main pool needs a makeover. The tiles are falling from the walls. Food was not great. Very confusing bracelet color sistem because the all inclusive priviledges Will depend on the color of your bracelet.Genuine Expedia guest review
"Rooms are too old"
If you were at Oasis Palm, you could not be at Grand Oasis PalmGenuine Expedia guest review
The outside of the hotel is nice, the pool and other areas were great and there was entertainment in the evenings. The inside of the hotel was also nice but was always very hot. The all inclusive food was good but it was the same type of food every day. Overall, I would rate the hotel about a "3".Genuine Expedia guest review
"good hotel to spend vacation"
the food here is to full ur stomach not to comfort it, but for this price, I have nothing to complainGenuine Expedia guest review
"Nice hotel overall,the staff are friendly."
We had a good experience for the most part,but if u do not tip well sometimes u are not served well but I do understand!Genuine Expedia guest review
"Horrible Hotel, Bad Services"
This hotel is a horrible... No air condition except in the room... The room are too small, No balcony, the sheet smell bad...We reserve 7 nights and we only stayed 2 nights and we have to leave and go to another resort....Do not waste your money on such a terrible place... Cancun has a lot of other places you can stay and enjoy in it...Stay away from […] any Oasis hotels.. Read moreGenuine Expedia guest review
Things were pretty good, all inclusive should have more dining optionsGenuine Expedia guest review
"My 5 day vacation"
not a friendly staff at all, it took almost an 1 hour to get me a room they could not find my reservation. ac on the rooms were leaking into the room which gave the room a not pleasant smell.Genuine Expedia guest review
"terrible customer service"
we stayed at the hotel with family. we had 3 rooms. the next door bathroom was leaking and water flowed into the lobby. We had to call the reception they were not responsive. The cleaning crew took too long to come and take care of it. We had to go to the front desk multiple times before anything was done.Genuine Expedia guest review
"It was great My husband and I really enjoyed it !"
I love that the Hotel has activities for the guest to do the Staff they were helpful and friendly !Genuine Expedia guest review
"Nice pool but bad beach"
We got there the room was not ready until 2 hrs later. The AC was brocken. The beach is very small because is next to a boat terminal. There is no waves at all, At ALL! Because is behind isla Mujeres. The kids were sad but the really enjoyed the big pool. You have two buffet restaurants, don't expect much, but they also have hamburgers, hotdogs, nachos […] and tacos at the pool. Read moreGenuine Expedia guest review
"My husband and I and our 3 children love it"
We got there after 10pm. The manager was able to get us 2 rooms next to each other.Genuine Expedia guest review
"Needs air conditioning improvement ."
Fair. AC can be improved troughout the hotel especially in the restaurants.AC in the room only is excellent.The restaurant provides small glasses only and not well washed.The cold foods are not cold enoug. The elevators are small in size and number ,many customers like myself would walj upstairs instead of waiting in long lines.Genuine Expedia guest review
If you're not a customer of the grand , there are only 2 restaurant choices, plus a sushi bar and a restaurant that requires a reservation that can only be made the morning of at 7am, and not guaranteed. We did get in, and the food was good.Genuine Expedia guest review
"The hotel needs to have AC at the Resataurant"
I had a good time but my husband no realy he had diarrhea for 4 days .Genuine Expedia guest review
"next to the beach"
Had never been to Cancun, and had a great experience especially the guest service, was amazing!!Genuine Expedia guest review
"need air condition on close public space"
Very hot. No air condition on lobbys or restaurants. Cant stand more than 10 min on restaurants because it was very hot inside, almost imposible to eat. This guys dont believe in air condition. Rooms clean and neet but again the air condition was'nt enough. Almost same food in the different restaurants. The bars only carry one kind of beer XX. Beach […] is the best clean and white sand, beautifull.end up eating and drinking outside the hotel Read moreGenuine Hotels.com guest review
Hotel property is big and ideally located. Hotel/Room service is poor.Genuine Hotels.com guest review
"Fair for the price"
I went during a high season, too many people and long wait time for no reason during registration. Customer service was friendly and helpful. All inclusive for the price food was ok. Drinks were not tasteful. Rooms clean but old. You have the choice to upgrade. Many people smog and I did not like it. Beach was ok but is in an area where there are no […] waves. I prefer Grand Oasis for the beach, space and entertainment. I only stayed two days and move to a resort after. Read moreGenuine Expedia guest review
"I would not recommend the Oasis Palm Beach."
The hotel staff is rude and argumentative with guests. The all-inclusive deal had way too many exclusions. When we arrived they did what they called a room, free upgrade and put us in their Grand Oasis Palm. Then they proceeded to disallow my family and I from being able to go to the pool or the restaturants in the Grand Oasis Palm! They then told us […] it would cost an additional $700.00 if we wanted the full upgrade for us to enjoy the use of the pool and restaurants at the Grand Oasis Palm. The "free" room upgrade was nothing more than a ploy to extract more money from us. In one instance one of the guys handling the towels used for the beach and pool got into an argument with me because he was too busy talking to his friend and didn't realize I gave him (6) towels, and he only wanted to give (5) towel cards back! I thought the guy was gone come out and hit me he was so visibly angry. It was by far the worst hotel experience I've evr had in Cancun. This was the third time I've vacationed in Cancun and prior to this I've stayed at The RIU Palace which was great. I will never go back to nor will I recommend the Oasis Palm to anyone!! Read moreGenuine Expedia guest review
I wouldn't stay here again or recommend it to anyoneGenuine Expedia guest review
"Hotel outdate, ok for price. food sux."
I rather pay little bit more to get better hotel. Too dark, too old.Genuine Expedia guest review
"Service was very good,"
Service was v. good but rooms or some rooms need to have at least a small cooler, in my case, was a inconvenience to keep my insulin at the right temperature, because it need to be refrigerated but if you need one they will charge you about $ ?? dlls. per day, that it is an abuse from the Hotel, the rooms were ok but small.Genuine Hotels.com guest review
"I really enjoyed my hotel especially the mariachi"
I got a room upgrade and the rooms at Grand Oasis Palm was very nice. I did not like that they did not upgrade my other services so I was unable to used the pool at Grand Oasis which was difficult for my 8 year old daughter to understand. I did not like that part and I think in the future I will not accept an upgrade unless I understand what is and […] is not upgraded. Read moreGenuine Expedia guest review
"Nice calm beach."
I had an upgrade because I booked through Expedia so I am actually rating the rooms for the grand Palm. They were clean, spacious, and the staff was great. I wish we would have been able to use all the amenities at that hotel too but we had to walk to the Oasis Palm (right next to each other) to use the pool and restaurants. The staff was always great, […] they had variety in their food and when the buffet was close, the choices to eat were always good and prepared as you asked for them. Read moreGenuine Expedia guest review
"very nice place"
we have a good time food was good the server was goodGenuine Expedia guest review
All the staff they are unrespect people was the first time that i visiti this hotel and will be the last one , was a really bad experience !!Genuine Expedia guest review
I travelled with my wife and my 3 yr. old. This hotel caters to the families with children. We enjoyed having the feeling of comfort and knowing that we could eat and snack at anytime of the day with our all inclusive wristbands. The best staff ive encountered so far. I recommend it to families who arent bothered by large groups of kids . This is not […] for couples or party-minded groups or romantic honeymooners. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )