Staff helped me find something to eat after a late arrival. He even called the restaurant to make sure they were open and stay open until we got there.Genuine Expedia guest review
I would not recommend anyone to stay here! The service was horrible, worst of all just because I was trying to check in the manager yelled at me and was very disrespectful everytime I asked a question because there was a little conflict with my room that I had booked. I was so mad we didn't even stay there, we traveled to Ames just so we didn't have […] to stay in this place. Read moreGenuine Hotels.com guest review
Not bad not great good for the moneuGenuine Hotels.com guest review
Went to the ISU/Iowa game and this was the only place that had vacancy. When I booked the hotel I skipped over the part that asks how many will be staying, so default was 1. There were 4 of us. The guy running the place came up to me while I was getting ice and asked how many were in our room. I told him 4 and he flipped. He told me I needed to pay […] an additional $60 per night. I told him it was a mistake and would be fine with paying. We got on the website and it stated that it would be an additional $10 per person, not $20. I showed him and he said that the rules change. I said the rules change because there is a football game? He said yes. When I challenged it he freaked out and threatened to call the cops and throw is out. We had no choice but to stay because every hotel in the area was booked. A good story I guess, but will avoid this place at all cost next time. Maybe sleep in our car, it would have been more pleasant. Read moreGenuine Expedia guest review
"This is a budget hotel. Don't expect much."
We had two rooms, one upstairs and one down. The one upstairs was clean but worn. The downstairs, including the room had an offensive smell. We ended Febreezing it. The ceiling tiles in the bathroom were cracked and although the room was clean it was a lot more worn than upstairs. The staff was efficient and not rude. He handled any problem we had very […] efficiently but he's not overly friendly, which is ok. This is a budget hotel and we were in a pinch so we didn't have high expectations but it was a little less than even we expected (regarding the rooms on the first floor-conditions.) Probably wouldn't stay there again unless we could guarantee rooms only on the 2nd floor. Read moreGenuine Expedia guest review
The room was small, but it was comfortable and clean. The cable didn't work at first, but the guy came quickly and fixed it.Genuine Hotels.com guest review
"Very poor customer service"
Would never stay there again!Genuine Hotels.com guest review
08/04/14 rcomont Aurora, Colorado
This motel was the closest to Maxwell, IA We were in town for a funeral/Old Settler's. Good price for what you get. We did not do the continental breakfast, McDonald's was right down the road. Also, the new Story County hospital was up the block. We had a 2nd floor room. You can hear everybody slamming their doors, but it didn't bother us. Bathroom was clean, bed was ok aka worn in, pillows nice and comfy. AC worked great, no elevator. The front desk clerk was very nice well. Free wi-fi which was nice since I didn't get great service in Nevada.
"BLACK MOLD IN BATHROOM"
07/01/14 Penni H Aurora, Colorado
I traveled to Iowa this past weekend and without a doubt the manager Manning,of this property customer service leaves alot to be desired. My niece was ill and needed to lay down, as we are from out of state, I suggested that she go to my motel room and lay down. I gave her my key, when she got there the key did not work. She went to the front desk and he refused to give her another key to my room. Understandable, however when I drove the 16 miles to get her a key to my room so she could rest. He tried to tell me that I could not have anyone in my room. I indicated to him that I had paid $78.60 to rent the room for the night and that if I wanted her to rest in my room that I could do that. He was very rude and arguementive and tried to tell me that I could not. After 10 minutes of argueing with him, he finally gave me a new key. Thats just the short of it. When I went to the bathroom to shower I noticed black mold in my bathroom, as I did not want any more confrontation with this unreasonable man. I took pictures and then notified the manager when I returned to Colorado. He called me a liar and refused to refund my money. I have since contacted the city of Nevada, the Department of Health of Iowa and the BBB. I would rather lay down in a corn field than to sleep with black mold present and stay at this place again. It is potentially dangerous to anyones health. Advise DO NOT STAY HERE
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