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Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (243) | 8.6 |
| Business | (87) | 8.2 |
| Romance | (21) | 8.8 |
| Family | (9) | 9.2 |
| With Friends | (30) | 9.2 |
| All Others | (96) | 8.4 |
| Check-in time is | 4 PM |
| Check-out time is | Noon |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The hotel will be renovating from 3 January 2010 to 3 May 2010. The following areas are affected:
2 double beds. Desk or dining table. Complimentary wireless Internet access. Pay movies. iPod docking station. Refrigerator. Marble bathroom with shower/tub combination or stall shower and Gilchrist & Soames English toiletries. In-room safe.
All rooms include All rooms includeThree double beds. Two separate bedrooms, each with a TV and desk or table.
All rooms include1 double bed. Desk or dining table. Complimentary wireless Internet access. Pay movies. iPod docking station. Refrigerator. Marble bathroom with shower/tub combination or stall shower and Gilchrist & Soames English toiletries. In-room safe.
All rooms includeOne double bed. Desk or dining table. Complimentary wireless Internet access. Pay movies. Alarm clock with iPod connection. Minibar. Marble bathroom with shower/tub combination or stall shower without tub; Gilchrist & Soames English toiletries. Laptop-compatible safe.
All rooms includeSome of NYC’s best-known landmarks are north of 14th and south of 59th—or Midtown Manhattan. Here, couples kiss atop the Empire State Building. Grand Central Station’s opal-faced clock is a famed meeting spot. While fortunes are made on Wall Street, fortunes are spent at Fifth Avenue’s shops. Other highlights include Madison Square Garden, the United Nations, and the Garment and Diamond districts.
see all hotels in Midtown"Brilliant Location right next to Empire State Macys"
Reviewed by C of London on Aug 13, 2008
You could not get a better location for the money. The breakfast which you rarely get at other hotels was a real bonus - plenty of muffins, bread, bagels etc. and complimentary tea and coffee all day. An excellent hotel and I would most definitely stay there again and would recommend others too.
Overall Rating
out of value="10""Excellent position"
Reviewed by R of London on Jul 27, 2008
Wonderful position very near to shops, sights, trains, buses. Also included breakfast which we found to be very useful saved wasting time going out for breakfast. Elevators could be quicker.
Overall Rating
out of value="10""Will go back for sure"
Reviewed by A of London, UK on Jul 15, 2008
We have been to NYC quite a few times and always stayed in different hotels all around Midtown and before booking at the Metro Hotel we read a lot of reviews and I have to say that once booked I had a very positive feeling and once we checked in I was really pleased with our choice! Our room was small (very common in NYC) but very clean, the air conditionning was working well unlike in a lot of hotels in NYC), there was a safe box in the room and the linen and towels were changed every day. The hotel also offered a complimentary breakfast which was really nice and fresh and the location was perfect seconds away from the subway station, Macys and Time Square! I would definitely stay there again and would recommend it to any of our friend.
Overall Rating
out of value="10""Just what we were after!"
Reviewed by J of Newcastle on Jun 15, 2008
the room was excellent, very clean and cool (although the air conditioning was very noisy!) and the standard of cleanliness in the bathroom, sheets and towels was excellent.....only gripe was that the bar was not always open at the times we believed it would be (although wwe may haave got these wrong) and seemed a shame we couldn't have a drink there on a Sunday evening as one evening is very like another on holiday!!!. but breakfast was good and ideal in that it was all you needed to start the day. The location was fab.........
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out of value="10""cant wait to go back"
Reviewed by g of derby on Jun 4, 2008
we had read loads of reviews the hotel metro which were all good, and am pleased to say it definately lived up to them. the hotel was in a great location , empire state and macys were a stones throw away.all of the staff were helpful and happy to answer questions, the room we stayed in was a standard double room which wasnt huge but who needs a large room when your hardly in it, it had a fantastic power shower, and a plus point was breakfast included with your stay which is a rarety in new york. all i can say is we would go back tomorrow if money permitted we loved it that much. its a fantastic place. visiting central park is a must, just for a little relaxation after all that shopping!
Overall Rating
out of value="10""Good hotel - great location"
Reviewed by N of Manchester on Dec 19, 2007
Me and my boyfriend stayed in this hotel at the beginning of December for 4 nights and thought that the location was great, next to the Empire State and Macy's and a 10 minute walk from Times Square. The hotel was nice and clean and although the rooms were a little dated overall the hotel was very good, would definitely stay there again.
Overall Rating
out of value="10""Great Little Hotel"
Reviewed by M of Essex on Oct 18, 2007
This hotel was perfect for me & my husband on our first trip to New York. Our room was spotlessly clean with crisp white sheets on the beds and soft white towels in the bathrooms. The beds were made every day and clean towels were provided every day along with complimentary toiletries in the bathroom. The room wasn't huge but it was adequate, and to top it off we could see the Empire State Building from our window (just two blocks away). The complimentary breakfast and free tea and coffee all day were also a nice touch. We didn't eat in the attached restaurant but we did sit at the bar and have a couple of drinks after a long day. We checked out of the hotel in the morning but our flight wasn't until 7.00pm and it was no trouble for them to store our suitcases for us and order a car to take us to the airport. So all round, a really pleasant stay at the Metro!
Overall Rating
out of value="10""EXCEEDED MY EXPECTATIONS"
Reviewed by a Hotels.com guest on Jan 25, 2010
I read a few of the not so good reviews and was a bit hesitant to book this hotel. I did anyway and am glad I did. I got a great rate from hotels.com and knew I would get a small room (old hotels in NYC = small rooms) but I was upgraded to a lovely queen room. The staff was great and the continental breakfast was more than I had expected. I will definitely stay here again!
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Nov 13, 2009
This guest did not leave a comment.
Overall Rating
out of value="10""great hotegreat doormen"
Reviewed by alexandra of solon on Nov 7, 2009
only negative thing I have to say is that their coffee was too cold and they did not have a micro wave to warm it up.
Overall Rating
out of value="10""Pleasantly surprised"
Reviewed by Karen of Lakewood on Nov 1, 2009
This was one of the cheaper hotels so I was expecting a lower quality. But everything was clean, well maintained, good breakfast, free internet, and a small but nice workout room. I would definitely go back!
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Oct 31, 2009
This guest did not leave a comment.
Overall Rating
out of value="10""PAINFUL beds & pillows"
Reviewed by a Hotels.com guest on Oct 26, 2009
This hotel would have been fine if it were not for the extremely hard, cement like mattresses and the huge, hard pillows. We asked if they had rooms with different mattresses and for different pillows, but they had none. I have traveled all over the United States, Europe and Asia; this was the worst bed I have ever slept in. I was traveling with my Mother and best friend, who both agree, if we would not have pre-paid for this hotel, we would have moved to a different one. It was impossible to get comfortable enough to sleep and when you did, waking up was painful. The only other minor problem was when we were enjoying our breakfast in the nice dining area, the dining room manager and her employee stayed in the room and spoke to each other so loudly (I believe in Russian) that it took away from the ambience and it was difficult to have your own conversation. But that could be overlooked or rectified; sadly the other two problems take away from the excellent free breakfast, large room and convenient location. If you need your sleep for business or being a tourist, do not stay here.
Overall Rating
out of value="10""clean and adequate"
Reviewed by a Hotels.com guest on Oct 26, 2009
Suited my needs - clean, well-located, free wireless. Plastic bowls and utensils for breakfast were disappointing (and not eco-friendly) though.
Overall Rating
out of value="10""Nice Hotel in a Central Location"
Reviewed by a Hotels.com guest on Oct 15, 2009
This hotel is convenient to the Empire State Building and lower midtown in general. It was clean and nicely updated and the staff were helpful and friendly. The room was tiny, the bathroom door would not open all the way because it bumped the bed. A decent, but not exceptional, value for the money
Overall Rating
out of value="10""clean hotel nice staff cramped room"
Reviewed by Charles of Vancouver on Oct 9, 2009
The room was typical size for a budget NYC hotel room. My stay was very pleasant, the staff were nice, the room clean but nothing special and although there wasn't any thing really grand about the hotel there wasn't anything negative either. It's a good place to rest while staying in a great city.
Overall Rating
out of value="10""Great Hotel"
Reviewed by a Hotels.com guest on Oct 4, 2009
For the price I paid, this was a great value and will stay there again. Some of the best coffee I've ever had!
Overall Rating
out of value="10""Great location, neet hotel"
Reviewed by a Hotels.com guest on Sep 29, 2009
Good deal for the location and is very clean.
Overall Rating
out of value="10""Surprisingly Good"
Reviewed by a Hotels.com guest on Sep 29, 2009
I found out about Hotel Metro through a review about another hotel, in which the reviewer described Hotel Metro as superior to his/her choice. I found Hotel Metro to be well kept, clean and nicely appointed. The room is very, very small, but I didn't need any more size than provided. My only minor complaint is that housekeeping evidently undresses the beds of all rooms, and then returns one-at-a-time to make them up, which means I have to stay away for hours, or wait in the unmade room until they return. Otherwise, I had a nice stay.
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Sep 28, 2009
This guest did not leave a comment.
Overall Rating
out of value="10""Fantastic Choice"
Reviewed by a Hotels.com guest on Sep 26, 2009
The hotel is very convenient to Penn Station, etc. and I was surprised by the room's large size and cleanliness. I shared a room with my mother and we had two large beds, a table and chairs, and plenty of room for luggage. It was great. I will definitely return!
Overall Rating
out of value="10""Nice hotel Friendly staff Good value"
Reviewed by Richard of Atlanta on Sep 24, 2009
The staff was very courteous and helpful. Hotel has everything wifi, fitness, penthouse complimentary breakfast and they do not nickel and dime you. I had business near Herald Square so the location was great. If I had a problem the room was small and they did not provide the king size bed they promised. No biggie I would stay there again
Overall Rating
out of value="10""Bad smell: this hotel room stinks"
Reviewed by a Hotels.com guest on Sep 21, 2009
I could not sleep because the hotel room smelt so badly that it was impossible to sleep. Terrible night.
Overall Rating
out of value="10""This is a good place to stay"
Reviewed by D of UK on Sep 19, 2009
You cant beat the location . 1 block from the Empire state Building, Subway 40 m away . Maceys just round the corner and Times Sq only a short walk away
Overall Rating
out of value="10""Well Placed"
Reviewed by A of Glasgow on Sep 17, 2009
Hotel Metro is a well placed hotel for a base in New York. The nearest subway station is 50 yards away at the bottom of the street, and the hotel just a few blocks from Time Square/Broadway, and, of course, one block away from the Empire State Building. No problems with the room, it was clean and a reasonable size, also had a room safe. The restaurant attached to the hotel did a very good steak! The rooftop bar (which is open during the summer) gives great views of the Empire State Buidling. This was my second stay at Hotel Metro and I intend to return there next time I am in New York.
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Sep 14, 2009
This guest did not leave a comment.
Overall Rating
out of value="10""Great location."
Reviewed by a Hotels.com guest on Sep 14, 2009
Hotel Metro is in a great location...within walking distance from Penn Station if you're traveling from Newark. The subway, Times Square, Macy's, Empire State Building are all within walking distance as well. The hotel room was small but that was to be expected in NYC. The only complaint was that the TV sounded a little fuzzy, but not enough to formally complain to the hotel. The staff was great. The ladies at the continental breakfast were working very hard to make sure that the food was replenished as needed. Overall, a great stay.
Overall Rating
out of value="10""Good for money and location"
Reviewed by Stephanie of Fairfax on Sep 1, 2009
I have stayed here twice. It is clean and located two blocks from where the bus I take drops me off and picks up. It is located around the corner from Times Square and Penn Station. The issues I had were simple I purchased a family suite and was expecting a living room and two bedrooms with one bathroom. what I got was one bedroom and two double beds located in what I thought should be the living room. No matter. The other draw back is that one of the beds (mine) was really really hard. Other then that, don't drink the water that is placed next to the beds it is not free. A good pizza place three doors down on the left when you exit/leave the hotel. It is also easy to get cabs as you are located right off of busy streets. The last thing is that on your check out day if you decide to go get breakfast before you checkout make sure you have them recharge you key as it deactivates exactly at the checkout time (11 am or 12 pm?) and you will have to take the elevator down to get to activated.
Overall Rating
out of value="10""Hip little place, w/ terrace on top, across from the Empire State Bldg"
Reviewed by Andrea of San Francisco on Aug 29, 2009
Nice, clean hotel, really well maintained. The terrace on top is wonderful and breakfast was great. Highly recommended (though not super quiet... hey, it's NY!:)
Overall Rating
out of value="10""Tiny bathroom"
Reviewed by a Hotels.com guest on Aug 28, 2009
The room is tiny; especially the bathroom is the smallest I've ever had. Amenity was excellent. Some staff helpful while others are not.
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out of value="10"Reviewed by a Hotels.com guest on Aug 26, 2009
This guest did not leave a comment.
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out of value="10""FYI"
Reviewed by a Hotels.com guest on Aug 17, 2009
The "Standard Room" Does not = 1 double bed as listed on this website... it means that you will be in either a 1 double bed OR 2 twin beds... whatever they have available when you check in. My husband and i were on a Romantic weekend getaway and we were stuck with the 2 twin beds. The hotel staff wasn't rude but they could have been a lot more helpful. If it hadn't been for that i would have given this place a 5... but of course you can't get a good nights sleep on a twin bed with your husband... my back still aches...
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out of value="10"Reviewed by a Hotels.com guest on Aug 16, 2009
This guest did not leave a comment.
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out of value="10"Reviewed by a Hotels.com guest on Aug 14, 2009
This guest did not leave a comment.
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out of value="10""Will stay there again!"
Reviewed by Lisa of Miami on Aug 14, 2009
We booked this hotel at the last minute and it far exceeded our expectation. First off it's immaculate, extremely friendly professional staff. They have a rooftop bar that was amazing and they had a great breakfast that was included. Anyone with a car should know it's only $20 to park it overnight whichis a steal in the city. Located right near macys and subway on the corner.
Overall Rating
out of value="10""Pleasantly surprised!"
Reviewed by monica of New York on Aug 11, 2009
Never heard of this hotel before and happened to come across it last minute. I chose it due to price and proximity to where we needed to be the next morning. The hotel was super clean. The gym was also super clean. The main thing that surprised me was the rooftop bar! Hotels.com doesn't advertise the rooftop, they only show a picture. But the rooftop is open to the public for drinks and is awesome during a nice summer night! Oh and btw, we booked a deluxe double on hotels.com and received a family suite when we arrived!!
Overall Rating
out of value="10""Good room for the money in NY"
Reviewed by a Hotels.com guest on Aug 3, 2009
Very small room but it had all the necessities and was nicely appointed. The breakfast was better than I expected -- much more than pastry.
Overall Rating
out of value="10""What a petite gem!"
Reviewed by a Hotels.com guest on Jul 22, 2009
Location is perfect and convenient to subway access. Hotel staff is sweet, courteous and very helpful. Would definately stay again during my next NYC adventure.
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out of value="10"Reviewed by a Hotels.com guest on Jul 22, 2009
This guest did not leave a comment.
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out of value="10""Pleasant Hotel"
Reviewed by a Hotels.com guest on Jul 20, 2009
Great location and nice hotel. The room was small of course, but what can you expect from a hotel in New York with that price. I would stay there again.
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out of value="10"Reviewed by a Hotels.com guest on Jul 18, 2009
This guest did not leave a comment.
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out of value="10""Very good"
Reviewed by R of Belfast on Jul 4, 2009
Arrived late after transatlantic flight. Some confusion at the front desk over room as they had a booking for July and not June as confirmed by Hotel.com. Lucky I had copy of email booking with me and I had paid in advance so they had to find a room for us. Not sure who was to blame? Otherwise great location, wonderful breakfast and would recommend.
Overall Rating
out of value="10""Good hotel at great location"
Reviewed by a Hotels.com guest on Jun 28, 2009
Clean, great location!
Overall Rating
out of value="10""Small but convenient"
Reviewed by a Hotels.com guest on Jun 15, 2009
I have stayed here many times. The rooms are small but clean. The hotel service is good. You can't beat the location.
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out of value="10""Great location and clean hotel"
Reviewed by a Hotels.com guest on May 25, 2009
Great and recently remodeled hotel in the mid of MidTown Manhaten
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out of value="10"Reviewed by a Hotels.com guest on May 19, 2009
This guest did not leave a comment.
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out of value="10""very impressed"
Reviewed by c of Dublin. on May 17, 2009
The hotel was central to all the places we wanted to visit and the staff were friendly and very helpful.
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out of value="10""Great small hotel close to Penn Station"
Reviewed by Steve of Boston on Mar 2, 2009
Great close location to Penn Station. Room was small, but clean and well maintained. Staff was very courteous and attentive, I never had to wait long for anyone to speak to me to take care of my business. I would definitely stay again.
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out of value="10"Reviewed by a Hotels.com guest on Mar 2, 2009
This guest did not leave a comment.
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out of value="10"Reviewed by a Hotels.com guest on Feb 23, 2009
This guest did not leave a comment.
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out of value="10"Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews