Great location, clean, friendly staff. Would love to see the t.v.s updated! Would stay again.....Genuine Hotels.com guest review
"Great place to stay!"
The service is always efficient, friendly and helpful. Rooms are clean, though are in need of some updating. The price is right and the location is convenient. I go here first when in the Plano area!Genuine Hotels.com guest review
"Great location, decent accommodations"
Location is great, staff was wonderful. The room had a musty/strange odor, and the beds did not have fitted sheets on them, so the mattress became exposed quite easily while moving around in bed. The bed was comfortable, and the room was very clean. The elevator broke while I was there, but it was repaired quickly. Not opposed to staying here again, […] but I will most likely try other options. Read moreGenuine Hotels.com guest review
This hotel is close to family, yet allows us privacy. The rooms are spacious, clean and comfortably furnished. I would prefer more breakfast choices and at least a couple of softer pillows. Five pillows, and they were all hard foam!Genuine Hotels.com guest review
Our hotel room was ok, not great. Our bed was very uncomfortable, it was hard. The breakfast was so so. And there was a couple of bugs in the bathroom. Staff was pleasant, room was clean. Older hotel, needs some updating. Expected a little better for the price.Genuine Expedia guest review
The room was clean and convenient. The only problem I had was how HARD the bed was. My back still hasn't recovered. Other than that it was what it was- a place for me to sleep and shower.Genuine Hotels.com guest review
"Perfect location , close to food, family & airport"
The cont. breakfast was exceptional, more than expected .Genuine Expedia guest review
"Great for the price"
Nice clean rooms, nothing spectacular. The breakfast waffle was good, unfortunately no eggs on buffet but plenty of other choices. Good coffee. The desk was helpful providing a map of the area and an alternative route to the dew airport.Genuine Expedia guest review
"Very comfortable- just like home!"
Stayed for three days, very quiet, wicked fast wifi internet. Firm comfy bed, hot showers. Everything was excellent and a professional friendly staff. Will definitely stay at again.Genuine Hotels.com guest review
Although the lobby area is nice and open and has lots of room for breakfast eaters, the rest of the hotel really needs updating. The furnishings, bedding, TV look like they haven't been replaced since the hotel was originally built. The only elevator in the facility was broken during the first day of our stay but there were no signs about other ways […] to get downstairs or that the elevator was broken. The staff was always nice and the location was great. Read moreGenuine Hotels.com guest review
Hotel was easily accessible right off 75 North. Our room was roomy, comfortable and breakfast was better than what most hotel chains offer. It is very close to the Plano Convention Center which is where we were going for a train show. We will choose this hotel again if in the area again.Genuine Expedia guest review
"Short stay at Bes Western Park Suites, Plano TX"
The facility is old but fairly well maintained for a comfortable stay for a not too demanding traveller.Genuine Expedia guest review
Pleasure trip. Desk staff very friendly. Was quiet at night.Genuine Expedia guest review
"A perfect stay"
The staff were all very friendly. However, there was no happy hour as advertised on hotels.com. This was a big let down as I had planned to use this amenity to catch up with friends and family. The hotel was exceptionally cleanand well mmaintained. The breakfast buffet was more than expected with a make your own waffles set up. The room was above expectations […] in size and comfort. Read moreGenuine Hotels.com guest review
"Christmas in Plano"
We stayed at the Best Western to spend the holidays with family, the hotel was convenient to restaurants, shopping, highways, etc. Our room was as we expected, with plenty of room for our grandson to play, romp, watch videos, play wii. The mini kitchen area was very accommodating.Genuine Expedia guest review
"A good pick in Plano"
I was very pleased with this hotel. The room (suite) I had was a good size with a sitting area separate from the sleeping area. Compared to the other hotels/motels in the area, the price was slightly above average, the breakfast provided was superior to all but one. The entire staff was both friendly and helpful. There are only two minor negative comments […] that I can make. First, the TV is stored in a wooden cabinet. Even though the set swivels, it couldn't be viewed while sitting at the desk. Second, I have sensitivity to fragrances. The entire hotel smells from potpourri. Read moreGenuine Hotels.com guest review
"Very good location and compact rooms."
I thoroughly enjoyed my stay and service was excellent.Genuine Expedia guest review
"Perfectly suitable for the price range"
The hotel was what I expected. The lobby is nice. Breakfast served every morning. We did not get to enjoy the complimentary happy hour, as it had been cancelled for the holiday (xmas). Other than that it was a perfectly pleasant stay. The hotel is within walking distance of the train station and several restaurants.Genuine Hotels.com guest review
"Only one problem"
The only one problem I had with this hotel was the beds were as hard as a rock. Both my husband and I tossed all night and were very stiff the next morning because the bed was so uncomfortable. Don't think it will be on my list for comfort. The service and the hotel itself were okay just didn't like the beds personally.Genuine Hotels.com guest review
Turned out to be not good. Suite itself was okay. Had the room several nights and the only time they replenished sufficient towels/wash cloths, coffee, was when we asked them to. Tried to tell us we must have had the do not disturb sign out; if so, why did they come in and dump the trash and give us 2 towels instead of 4? Won't be staying at this Best […] Western again. Elevator wasn't working last day we were there--sounded like an ongoing problem. Pay a few extra dollars and go somewhere else. Read moreGenuine Hotels.com guest review
"Trying to stay warm!"
In the Dallas area there were about 270,000 homes without electricity because of an ice storm.. We tried to stay home but we were freezing to death. We looked for a hotel that had breakfast and good reviews. We were very pleased with our stay. The breakfast was very good and we loved the bed. Turned out to be a pretty good weekend.Genuine Expedia guest review
"Good value for the price"
My family and I stayed at the hotel for 5 nights while waiting to move into a house. The room is spacious. The staff are friendly and helpful, and the breakfast is good.Genuine Expedia guest review
"Excellent overnight stay"
We made this reservation the day before, but got a really good rate, anyway. A little suspicious given the 2-1/2 star rating, but found it totally unjustified. Very nice room. Excellent breakfast.Genuine Expedia guest review
This is the second review ive filled out in this particular hotel. If you looking for a great place to stay while your in town, this is the place. I was quite impressed with their high level of customer service they give. I was so impressed I had lunch catered for them this pass Wednesday to show my apprication. GREAT JOB & THANK YOU SO MUCH FOR MAKING […] MY STAY A PLEASENT ONE. Read moreGenuine Hotels.com guest review
Ive been staying here while looking for an apartment. From day one the staff here has been awesome! Thank you so much!Genuine Hotels.com guest review
Nice clean room, helpful staff, nice breakfast. 2 computers available in lobby. Wifi was soso, may have been my tablets, it was sometimes a pain to log on. I would stay there again.Genuine Expedia guest review
"Two thumbs up!"
Really enjoyed me stay here!Genuine Hotels.com guest review
"Good stay for business"
FineGenuine Hotels.com guest review
Breakfast area was totally inadequate. All the tables were being used on 2 of the 3 mornings we were there. Many of the food items were running out and the staff was unable to keep up with it all.Genuine Hotels.com guest review
"Decent Place to stay"
I stayed there for 3 days although I was out for most part during the day. Staff was courteous, room was clean and breakfast was decent. Plenty of parking. Reasonable WiFi speed. I didn't use the pool. I didn't find too many places to goto to eat or any convenience store. But I was not too bothered about it. Two things that I did feel bad about the […] hotel were: 1- AC in the room was very noisy and was not really cooling down the room. AC was running on high AC for 3 days and it will was little bit warmer in the room. Noise was the real issue for me as I found it hard to sleep with that noise level. 2- There was a strange smell in the corridors - something like mold or water damage may be (I am not really sure). I was not there in the hallways for long or even in the hotel for long during the day to notice it. But it was not bad in the room. Read moreGenuine Expedia guest review
The room smelled musty and instead of a love seat (twin) sofa sleeper. There needs to be a double size bed. The Windows were very dirty.Genuine Hotels.com guest review
"Two night stay"
We arrived late and walked to one of the nearby restaurants. The breakfast was a nice mix of hot and cold food. The front desk was helpful with questions. We stayed on a weekend while the hotel also had two girls softball teams. We did not hear any noise or have any issues.Genuine Expedia guest review
Room was heavily sprayed with scent to cover musty mildewy ordor that was pervasive even in hallways. Rooms dark and beds lumpy. Get what u pay for... Good rate but this place is tired.Genuine Expedia guest review
"Stuffy, allergen-filled rooms with dingy carpets."
The hallway to our room had an unpleasant, mildew-like odor. After being in our room for an hour, someone started to smoke in the room next to us. In the evening when I went to get a cup of decaf, the decaf was luke-warm and stale, so I asked for fresh decaf and the front desk receptionist refused to make fresh coffee, stating guests had to drink what […] was remaining in the pot first. Read moreGenuine Expedia guest review
"Nice hotel, and we'll be back."
Nice hotel, comfy bed, lots of hot water, ease of entrance/exit from two different streets/sides of the building. Close to DART transportation. Overall, nice hotel. We will stay there again when we are in Dallas.Genuine Expedia guest review
Its was nice and clean, but the breakfast was nasty, some of the guest was meanGenuine Hotels.com guest review
We had lots of issue, the refrigerator was not working or cleaned. We called down to desk to say the refrigerator smelled like it was burning. The shower was missing its knob that was never fixed. We let the employee know several times about our problems never got any response from manager- we soon found out why because all three employees we talked […] to even when they said they would pass it on- the manager never got any of our complaints. The breakfast was good and the manager did give us one day free. Overall a little disappointed Read moreGenuine Hotels.com guest review
"Nice clean hotel reasonably priced"
Elevator service is slow and noisy. Stairs are inconvenient.Genuine Expedia guest review
We were in town for the funeral of a family member and our stay at this hotel was very relaxing and will stay here again when we are in town. The room was very clean and spacious, the bed was very comfortable.Genuine Hotels.com guest review
"My hotel stay."
My hotel stay was wondeful. The breakfast was so clean and so good. All the rooms were smelling good.Genuine Expedia guest review
"Glad I got a good rate!"
True, hotel personnel were pleasant and helpful; however, if I had paid anything close to their normal rate, I would have been extremely disappointed. Everything in the room appeard worn and a little beaten up. The room was large and the air worked great, but was due for an update.Genuine Hotels.com guest review
"Convenient location but ..."
The room 202 that was given to us was a disappointment. Arrived late after driving 12 hours i was happy to see the nice hotel lobby. But when i opened the room 202 the smell coming out of the room was terrible. When you walk towards the end of the room it wasn't bad. I closed the door and waited for my husband and daughter to come to the room When they […] opened the door they both said the same thing. I tried to call the front desk but the phone was busy for a long time. By this time my husband hhas gone to bed. They also did not give us the pass word for the Wi Fi. I finally yused my cell phone and called the front desk and got the pass word. They told me that the telephone will be fixed the next day. We hardly stayed in the room. Just shower and went in the night to sleep. The hangers were all dusty giving the impression that the room was not used for a while. We are paying so much money and it is the management responsibility to make sure that the room is clean and fresh for the guests. When i checked out i told .the lady at the front desk about the bad smell she just said sorry and didn;t ask any questions about it giving me the impression that they knew about it. I WILL NEVER STAY HERE AGAIN. When we book it through you please make sure that they give us a clean room. Read moreGenuine Hotels.com guest review
"Best Western Plano"
Looks like it used to be first class....a little worn with time.Genuine Expedia guest review
"Bed is hard as a rock"
The hotel was great, great breakfast and very friendly staff and the room was very spacious. However the bed was terrible. I had a lot of trouble sleeping through the night because of it. I woke up with a lot of back aches. The bed was very hard and springy. I don't recommend this hotel if you are somebody who has a bad back or are elderly. Unless of […] course you prefer your mattresses on the firm side (much firmer side) then it's perfect for you! : ) Read moreGenuine Expedia guest review
I enjoyed my stay! Great Customer Service, I reserved two queen size bed but when I got there they told me they sold out. So they put me in a horrible king size w/sleeper sofa room. Sofa was torn so my husband slept on floor :( BUT they immediately put us in a better room the next morning and everything was great after that. I do think they need new […] furniture, the beds made my back hurt (I'm not that picky either). Read moreGenuine Hotels.com guest review
"Pretty good. Would go back."
Everything was fine except that housekeeping didn't come by until very late in the afternoon, when it was inconvenient at that time for us to let them in. Not enough toilet paper was left in the room.Genuine Hotels.com guest review
"Nice hotel close to the freeway"
This hotel met my expectations and more. It is clean, offers great ameneties and its secure. I slept better knowing that there is a security guard at night.Genuine Expedia guest review
The a/c in the room was noisy. The rooms were outdated. The food for breakfast was of poor quality.Genuine Hotels.com guest review
The hotel was old and I didn't like the smell when I first stepped in. The breakfast was ok. The pull out sofa bed was old and dirty. We didn't even use it. The location was good and convenience to the outlet mall and other restaurants.Genuine Hotels.com guest review
We checked in and stayed about 10 minutes.Long enough to view the room and get the heck out.It smelled.teenagers running up and down the halls..the wallpaper was peeling and it was filthy.Genuine Hotels.com guest review
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