"Old and outdated"
This hotel is very outdated. My room specifically was clean but other's in our party complained that their rooms were not. The fridge in our room froze our food that was in it despite adjusting the thermostat. We noticed that the elevator continually made some horrible groaning noises and on the day we were checking out the only elevator in the building […] quit working. Luckily there was a nice gentelman who was also staying in the hotel that helped my daughter and I with all of our luggage down the stairs. Read moreGenuine Hotels.com guest review
"Location was good, hotel could be cleaner."
Musty smelling. Shower curtain was moldy mildewy and smelled bad. Bed was hard and had dog hair in the sheets. Wouldn't stay again. Elevator was rickety and scary.Genuine Expedia guest review
"Not for long stays."
We were in town to see a dr and were in the room most of the time. The hotel has an old tv and only a few channels. The room was ok. Nothing great. Would not stay here again. The only positive thing for our stay was the breakfast was decent.Genuine Expedia guest review
"Great Stay at a Great Price!"
We chose this hotel because of special rates that were offered. We were very impressed with the decor, the comfort, and the courtesy from everyone there. Also the hot breakfast is a plus. We would certainly stay there again!Genuine Hotels.com guest review
We spent 2 nights here and it was absolutely terrible. For starters, as soon as we walked in, the first thing you could smell was dog. We had our puppy with us so I'm sure they gave us one of their designated dog rooms but the smell was so strong. It smelled like wet dog and urine. Next, the curtains in the room were torn up and dirty. The front desk […] people were so rude throughout our stay. Every time we would ask for something, like at one point we asked for forks, they acted like we were bothering them. I would never stay here again! Read moreGenuine Expedia guest review
We read the reviews on this hotel; therefore, we did not have high expectations for the price we were paying. If you are looking for a modern, up-to-date hotel, this one is not for you. If you plan to spend little time in your room, the rate is great, and you will be comfortable enough. It was very quiet during our stay, and the accommodations were […] adequate. We felt we got what we paid for. Read moreGenuine Expedia guest review
It was a nice clean hotel. Breakfast was good and they didn't try to charge us extra for the kids like other hotels. The only issue was that the pool was tiny. I was looking forward to relaxing while the kids swam.Genuine Hotels.com guest review
We were taken care of so well with every need that came up.Genuine Hotels.com guest review
"it was ok"
the hotel was clean,the breakfast was kept stocked.on all the hotel stunk I had to hold my nose when I would walk through itGenuine Hotels.com guest review
We really enjoyed the hotel , and the exceptional customer service from the front desk employees and the Manager.Genuine Hotels.com guest review
"Worth the price"
Room was comfortable, not the fanciest but certainly worth the price. Hotel staff was always friendly and accomodating. Breakfast was quite good actually with a good variety of things to eat and a 3 hour window. Many restaurants deliver to the hotel which is convenient, though it is a bit difficult to turn in to the parking lot coming off the freew […] ay. Read moreGenuine Hotels.com guest review
"Everything we were looking for."
The decorations looked fancy. Staff was friendly. They went the extra mile when we lost something. They found the item before our early departure in the a.m. We found it centrally located to our activities. The entire hotel was clean. Couldn't have asked for a better stay.Genuine Hotels.com guest review
Very goodGenuine Hotels.com guest review
"Staff and room"
Staff is great, but room leaked during rain and sofa bed was broken.Genuine Expedia guest review
Very nice hotel. Staff was so nice and helpful. Very clean hotel and smelled good.Genuine Expedia guest review
We were in town for a bowling tournament,and stayed at this location because of its proximity to the bowling center.I have to say we were impressed with the friendliness of the staff and the overall general appeal of this facility. Would definitely stay again.Genuine Hotels.com guest review
"Sofa from dumpster maybe cleaner"
The moment I saw that sofa, I am afraid to sit on it because it is so obviously dirty and old! Huge dark stains makes you think that the hotel just does not care...or they would have changed it... I think the breakfast do Tate's very good to be fair. But the hotel is outdated, room outdated and have that moldy smell plus that dirty sofa. I would choose […] a cleaner place if possible. Read moreGenuine Expedia guest review
Very helpful staff and front desk lady. Had a great breakfast!Genuine Expedia guest review
It has a superb rate, but you can tell it is an older hotel. There were some cracks in the tile and the elevator button could not be pushed to go down so we had to go up every time before going down...but it did get fixed before we left. There is also no access to the pool from within the pool, only from the outside....so really anyone could go in if […] they wanted and probably not be questioned. Overall, it was a good stay!! Excellent breakfast!!!!! Read moreGenuine Expedia guest review
"Nice hotel easy to get to"
The breakfast was excellent. Rooms nice staff very helpfulGenuine Expedia guest review
"worst best western I've stayed in"
The lobby looks great but the rooms are cheap. Still use projection tv. The desk was rotting. The bathroom door handle was rusted and stuck. Toilet plugged up before we even used it. No plunger in the room. Everything thing in the room is old. You practically sit on the floor when using the pull out couch. I wish I had read reviews before going to this […] place. I made a mistake of assuming all best westerns were good quality. This place needs to cleaned and updates. Great lobby but that's it. Read moreGenuine Hotels.com guest review
"Price was fine and hotel was just ok"
The location and hotel itself were fine. The rooms were ok but had a funky smell. They were clean but it sure seemed like it maybe they missed something in their updates.Genuine Expedia guest review
"Stingy with the toilet paper."
I don't know why but housekeeping didn't like to fill the toilet paper. We had to go down to the desk to ask for rolls. They also didn't empty the garbage in our room every day. The hotel apparently doesn't keep maintenance people on all day. So when our toilet broke at 7:00 at night they had to call someone in to fix it. Breakfast was good. We loved […] the Texas shaped waffles! Lobby is clean. There is a strange smell throughout the hotel. Not gross exactly...more like unpleasant smelling cleaning products. Front desk staff is friendly and very helpful. Read moreGenuine Expedia guest review
"Paid a lot more money for a room of lesser quality"
Very pleasant, bright room. Very clean. Came with mini-fridge and microwave. Even wife was pleased.Genuine Expedia guest review
"Nice hotel for the price"
The hotel was a good place to stay for the price. Most of the time when you get a hotel room, you only are there at night. It has adequate beds, etc. although the furniture was quite dated and well worn. The television was outdated as well. The staff was very nice and the breakfast was good.As I said, for the price, it is a nice place to stay.Genuine Expedia guest review
"Very nice hotel for medium price"
Its a little hard to get off & on the expressway in going to this hotel. Going 75 south exit service road past Parker Rd., go under Park Blvd then turn right to circle back to Park Blvd. Rooms were well insulated from noise, breakfast had good selection of food (healthy & filling).Genuine Hotels.com guest review
Nice enough area. Older hotel and a little outdated. Nice to have fridge and microwave in room. Breakfast was adequate. Did not like the fact I was put in a room with a connecting door and could easily hear everything the person in the next room said. I was lucky enough he kept the noise down. I will stay here again.Genuine Hotels.com guest review
"Great Location but needs updating"
Nice hotel but the decor and rooms need updating. Our room was large, had a separate seating area with sofa-bed and chair; however it had a musty smell but was clean. Nice breakfast buffet; but too many carb choices for me. I did note there were several business people and just travelers staying at the hotel.Genuine Expedia guest review
"My stay in Dallas."
We checked in and had to go from a single king bed to two queens. It was handled with no problem with no change of room rate. Everything in the room was clean and orderly. Information of hotel regs and the local area was very good. Beds were comfortable but a better climate control is needed. The climate control did not seem to change the room temperature […] when we adjusted it. Read moreGenuine Expedia guest review
"It's Exactly What You Pay For"
My family and I stayed here for 3 days while visiting family in Texas. The location was great, because my family actually lives in Allen, where the same hotel costs double what we paid. The exterior of the hotel isn't exactly aesthetically pleasing, but the interior was very nice. The hotel staff was friendly, however, there was one day that our room […] was not cleaned up, as promised. In the end, the hotel was adequate, and exactly what you pay for at $74 a night. Read moreGenuine Hotels.com guest review
"perfect location for our events !"
The suite was spacious, beds comfortable, and all my Dallas/Plano family said I couldn't have picked place closer to everywhere and everyone we wanted to see !Genuine Expedia guest review
"Good location for business and shopping."
Plano was a central location for business, medical and shopping. This hotel is just on frontage road of I-75. The hotel itself is generally nice, breakfast on time and good amount of choice. The business facility is somewhat limited. Although the room I had was adequate for my purposes, I like a less shabby look in furnishings. Very clean, and Im a […] freak on that point. Front desk staff helpful and positive. Read moreGenuine Expedia guest review
"Plano stay a week"
Hotel was older, rooms needed updating and repair, sheets and towels were not clean, guests smoked in their roomsGenuine Hotels.com guest review
This hotel is close to 75 and close to good dining options. The rooms are really dated, and the wireless was terrible. We tried on several devices and all of their available access points - connection dropped very frequently. We gave up and tethered to our phones. The breakfast was good, but very little seating - I had to eat standing up one mornin […] g. Read moreGenuine Expedia guest review
"Failed to clean room after first night's stay..."
Overall, the experience was not bad...but, was very disappointed when our room was not made up after first night's stay. After having arrived back at our room in the middle of the afternoon and realizing it had not been made up, we immediately reported same to the front desk...but was told the maid had already left for the day. So the front desk gave […] us 2 sets of clean towels and some TP and we lived with the situation... Read moreGenuine Expedia guest review
spent five nights and the stay was a good wonderful. staff very friendly and helpful. the rates were reasonable and liked the fact the location is close to main traffic artery.Genuine Expedia guest review
"Very quiet. Clean."
For the price it was a good place to stay. Very clean considering the furniture was dated. Breakfast was good but they ran out of food on the second day of our stay. Easy in and out access to 75. Updating would be good.Genuine Expedia guest review
We wouldn't go back there again. It needs to be updated.Genuine Hotels.com guest review
All good just didn't like the pillowsGenuine Hotels.com guest review
The stay was easy and comfortable. I have zero complaints about service or the hotel in general. I would easily stay again!Genuine Expedia guest review
clean, friendly service and quietGenuine Hotels.com guest review
"Good, not great."
We were happy with our room. It was clean, comfortable. It had an old style tv but that didn't hurt us in the least. The room was clean and the staff was nice. I'd stay again.Genuine Expedia guest review
Thought we were getting away from Hwy 75 traffic. Didn't realize Park was such a busy street. Not a problem in the room, but very noisy when using hot tub (which wasn't kept warm in the evening although pool hours were listed till 10pm). And you have to literally walk outside facing said traffic on your return from the pool area. The breakfast each […] day was wonderful and the room pricing more than fair. Read moreGenuine Hotels.com guest review
"Nice hotel,easy in and out. close to highway."
room was great. It was quiet, staff was friendly. I would stay there again.Genuine Expedia guest review
Convenient location and friendly staff especially front desk clerk (Miriam).Genuine Expedia guest review
The only issue we had was the evening clerk who did not seem to care about customer service. But, overall everyone else was efficient and the rooms were clean and well maintained.Genuine Expedia guest review
ENJOYED ARE STAY AT THE BEST WESTERN. WILL USE IT AGAIN IF IN THIS AREA AGAIN.Genuine Hotels.com guest review
"Next to freeway"
Easy to get to. Good stay for the money. Will stay there again.Genuine Hotels.com guest review
The staff at the hotel were so super friendly and ever so helpful! I would definitely recommend this hotel to anybody visiting the Plano area!Genuine Hotels.com guest review
Staff was very friendly and accommodated our late arrival and late checkout with no problems. Room was quite and roomyGenuine Hotels.com guest review
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