Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake

Great hotel very peaceful setting.

Genuine Hotels.com guest review

Nice facility, but bad everything else. Rose, the manager, is not interested in making customers happy and cannot staff a hotel well. The restaurant is entirely understaffed but the employees try really hard to do their best. We thought breakfast was free after calling ahead and speaking with someone at the front desk. The person who filled in didn't […] tell us there is only a $20 credit each day and only kids 12 and under eat free. Didn't work out well since we had 2 teenagers. I would've rather stayed somewhere else that was properly staffed and that the staff was happy than having to deal with the manager who treated me like I was a liar, and wouldn't do anything to accomodate. Sofa bed was very uncomfortable, very difficult to get enough linens to make the bed properly. i heard the manager tell an employee to only give a room half the washcloths they had asked for because she thought it was an excessive request...the list goes on. Maybe a better place when new management takes over. Read more

Genuine Hotels.com guest review

Great night sleep, big comfortable beds. Kids loved the pool.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff is friendly and courteous. Hotel is dated but clean.

Genuine Hotels.com guest review

Couldn't have been better!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel was very good if one needed to be in the area for a business purpose, or for a limited stay as a getaway. The surrounding neighborhood is basically isolated, with Route 14 ahead lined with strip malls and restaurants. My room, however, was exceptionally clean and very functional. In addition, the main restaurant for dinner was a nice experience, […] with exceptional and friendly service by a server named Barbara. She really seemed to care about my dinner experience and I apprciated it. Read more

Genuine Hotels.com guest review

The hotel is showing its age. Rooms smelled like they were old and NOT fresh. Shower head would not work properly and spilled half the water down the drain not into the spray. The towel bar was in poor repair. All things that the daily maid service should have found. Mattresses were lumpy. The positive: The prepaid breakfast was very good with a buffet […] on weekend. Overall, just alright. But it is still the best hotel in Crystal Lake...not a high bar to achieve. Read more

Genuine Hotels.com guest review

It was OK but to expensive for the room I received

Genuine Hotels.com guest review

Excellent

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The stay was great and the staff were very accommondating.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Driven all night from CO. VERY nice staff - beautiful pool and grounds

Genuine Hotels.com guest review

the air conditioning unit was extremely, extremely loud!!! the room was just okay. nothing fancy we have stayed at much nicer hotels for less money.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Really enjoyed our stay. Full service + lovely setting. Request a lake view.

Genuine Hotels.com guest review

very nice rooms, and the staff went out of their way to assist or suggest any assistance. I would stay here again.

Genuine Hotels.com guest review

The staff was most friendly and very accommodating. The hotel is just getting a little old. Some of the rooms had a musty smell, but they were clean.

Genuine Expedia guest review

Has a shuttle to the Raue center for events.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Conmvenient and comfortable, pleasant staff.

Genuine Hotels.com guest review

The staff at Crystal Lake is always so kind and accommodating, and they were just as kind during this last stay. We will probably always stay with them when we come up to see our grandchildren!

Genuine Hotels.com guest review

pool was closed, there were ants in our room and the temp was uncontrollable. would not reccomend this hotel.

Genuine Hotels.com guest review

We wanted to get away from the mayhem of fireworks at the Chicago lakefront parks on the 4th of July. The Crystal Lake Holiday Inn was the perfect sanctuary.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Service and staff was helpful and friendly. Room was small and expensive (executive suite). The mattress on the bed was very worn and had zero support, and dipped in the middle. The couch was the exact same way. The mini fridge had also not been cleaned or emptied. When I told the staff at checkout I was unable to sleep and the condition of the room, […] I was told "aww sorry", and offered no discount or compensation. I've been staying in Holiday Inns exclusively for 30 years and after this, I think I will look elsewhere. Read more

Genuine Hotels.com guest review

Holiday Inn Crystal Lake - very attentive and friendly staff, good location, clean (bar and dining closed earlier than we expected) - overall super and we will definitely be back.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

out dated hotel that makes you sign a noise disclaimer and then does nothing about loud noice in the hotel what a joke.

Genuine Hotels.com guest review

The room was very clean and the King bed was comfortable. The breakfast service and food was excellent. The only suggestion would to sanitize sheets without having the lingering smell of bleach.

Genuine Hotels.com guest review

The only things I would suggest is to put in a hot tub along with the pool, and some of the rooms that we have stayed in look like they could use some updating. A couple of the rooms have a litttle bit of peeling wallpaper, and in some places the carpet is puckered up in more common areas, but overall we really like this hotel!! These couple of things […] are not that bad!! The beds are a lot more comfortable than most other hotels that I have stayed at. I have chronic back problems and have a hard time finding a hotel with beds that don't cause me alot of pain! I will be staying at this hotel every time we come to town!!! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Very nice Holiday Inn. One of the nicest I've stayed at in recent memory. The room was clean and spacious. I loved the fact that they "strap labled" their pillows with SOFT and FIRM on the bed. Touches like these make your stay more pleasnt. I didn't get to the pool to swim but it looked grand. I had a great stay for the wedding I was attending.

Genuine Expedia guest review

Good location and neighborhood, a notch or two above traditional Holiday Inns, great staff, and a decent restaurant and bar.

Genuine Expedia guest review

I went in not expecting much but this was a nice hotel. Breakfast was not included. It was clean and spacious. We reserved a King bed and it happened to have a couch and table also. Whenever I visit Crystal Lake, I will likely stay here.

Genuine Hotels.com guest review

THe hotel is nice enough, my biggest complaint is that smokers smoke at the entrance to the hotel. It gets quite smokey even though it is outside. It ruins the first impression of the hotel for non smokers.

Genuine Hotels.com guest review

We like our room, but never received cleaning, towel or other daily services. We did not know when we booked our 4 day/3 night stay that the gift shop would never be open, the restaurant would be closed most of the time and there were very few people working to give any sort of service, like pool towels or cleaning our room. We not once had any one […] come to our door to clean the room, change towels, empty the garbage or make the bed. We will not be staying here again. The pool was nice, however and the skeleton staff that was working was excellent. Yes, I understand that the occupance was low, but there are still guests at the hotel that deserve the same experience at other times of the year.... we paid the same rate! Read more

Genuine Hotels.com guest review