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  • Holiday Inn Chicago Nw Crystal Lk Conv Ctr
  • All hotels in Crystal Lake, Illinois, United States
All hotels in Crystal Lake, Illinois, United States
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1 room,  2 adults 
Adults Children
Room 1:

Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake

42.218985, -88.284796
3 stars
800 South Route 31, Crystal Lake, IL, 60014 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $110
available on 06/19/13
Price Match Guarantee
4.1 43 5

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    Holiday Inn Chicago Nw Crystal Lk Conv Ctr
    View Holiday Inn Chicago Nw Crystal Lk Conv Ctr on a map
    View all hotels in Crystal Lake
    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Holiday Inn Chicago Nw Crystal Lk Conv Ctr

    • Three Oaks Recreation Area Hotels - Crystal Lake 1.1 miles
    • Crystal Lake Pingree Road Station Hotels - Crystal Lake 1.2 miles
    • Crystal Court Shopping Center Hotels - Crystal Lake 1.3 miles
    • Cary Station Hotels - Cary 2.3 miles
    • Crystal Lake Station Hotels - Crystal Lake 2.4 miles
    • All landmarks in Crystal Lake

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      Reviewed by a Hotels.com guest on Feb 27, 2013

      This guest did not leave a comment.

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      We stayed for a dance convention and it was great. Good restaurants and plenty of space.

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    Overview of Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake

    Location.
    Situated in Crystal Lake, Holiday Inn Chicago Nw Crystal Lk Conv Ctr is close to Three Oaks Recreation Area, Crystal Court Shopping Center, and Crystal Lake City Hall. Also nearby is Veterans Acres Park.

    Hotel Features.
    Holiday Inn Chicago Nw Crystal Lk Conv Ctr has an indoor pool and a fitness facility. Dining options at this Crystal Lake hotel include a restaurant and a bar/lounge. Additional amenities include multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby.

    Guestrooms.
    The 197 air-conditioned guestrooms at Holiday Inn Chicago Nw Crystal Lk Conv Ctr include hair dryers and irons/ironing boards. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with cable channels and pay movies. All accommodations provide desks and speakerphones with voice mail.

    Image of Holiday Inn Chicago Nw Crystal Lk Conv Ctr, Crystal Lake
    4.1 out of 5 Excellent (43 reviews)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Great night sleep, big comfortable beds. Kids loved the pool. by a Hotels.com guest on 06/01/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $110
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Executive Suite One King Bed Non-Smoking

    Presidential, One King Bed, Non-Smoking

    One King Bed Non-Smoking with Jetted Tub

    One King and One Sofa Bed Smoking

    Two Double Beds Smoking

    Standard

    Executive Suite One King Bed Smoking

    One King and One Sofa Bed Non-Smoking

    One Single Bed Non-Smoking Accessible

    Two Double Beds Non-Smoking

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • Check-out time is: noon
    • Check-in time starts at: 3 PM
    • Pet maximum weight in lb is: 25
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa

    Amenities

    • General
    • Air-conditioned public areas
    • Bar/lounge
    • Gift shops or newsstand
    • Meeting facilities size (feet) - 19500
    • Meeting facilities size (meters) - 1755
    • Number of floors - 6
    • Restaurant
    • Swimming pool - indoor
    • Total number of rooms - 197
    • Rooms (all rooms include)
    • Air conditioning
    • Complimentary toiletries
    • Cribs/infant beds available
    • Desk
    • Hair dryer
    • Iron/ironing board
    • Rollaway/extra beds available
    • Speakerphone
    • Voice mail
    • Wake-up calls
    • See more room details
      • Cable TV service
      • Free Wi-Fi
      • Pay movies
    • Services
    • ATM/banking
    • Complimentary newspapers in lobby
    • Fitness facilities
    • Multilingual staff
    • Porter/bellhop
    • Room service
    • Safe-deposit box at front desk
    • Self parking
    • Business & Event
    • 24-hour front desk
    • Business services
    • Multiple large conference rooms
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Oaks Lodge Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
    Room service is available.

    Recreation

    Recreational amenities at the hotel include an indoor pool and a fitness facility.

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Pet fee: USD 25 per night
    • Rollaway bed fee: USD 10.00 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Crystal Lake, Illinois, United States
    Map
      of
    42.218985, -88.284796
    Hotel coordinates:

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    Nearby Activities & Points of Interest

    1.0 - 3.0 mi

    • Three Oaks Recreation Area - 1.1 miles
    • Crystal Lake Pingree Road Station - 1.2 miles
    • Crystal Court Shopping Center - 1.3 miles
    • Cary Station - 2.3 miles
    • Crystal Lake Station - 2.4 miles
    • Crystal Lake City Hall - 2.6 miles
    • Veterans Acres Park - 2.9 miles

    3.0+ mi

    • Crystal Lake Park (Crystal Lake) - 3.2 miles
    • Algonquin Historic Village Hall - 3.6 miles
    • Fox River Grove Station - 3.7 miles
    • Chicago Executive Airport (PWK) - 21 miles
    • Chicago DuPage Airport (DPA) - 22 miles
    • Waukegan Regional Airport (UGN) - 25 miles
    • Chicago O'Hare Airport - 26 miles
    • Kenosha Regional Airport (ENW) - 32 miles
    • Aurora Municipal Airport (AUZ) - 33 miles
    • Chicago Midway Airport - 41 miles
    • Greater Rockford Airport (RFD) - 42 miles
    • Romeoville Lewis University Airport (LOT) - 44 miles
    • Racine, WI, United States (RAC-John H. Batten) - 45 miles
    • Janesville Southern Wisconsin Regional Airport (JVL) - 47 miles
    • Joliet Park District Airport (JOT) - 49 miles
    All hotels in Crystal Lake, Illinois, United States
    Reviews
    • All (43)
    • Business (8)
    • Romance (1)
    • Family (5)
    • Friends (0)
    • Other (29)
    4.1 / 5
    Excellent

    Score breakdown (from 43 reviews)

    • 5.0
      (20)
    • 4.0
      (12)
    • 3.0
      (6)
    • 2.0
      (4)
    • 1.0
      (1)

    Average rating for:

    • Cleanliness
      4.1
    • Service
      4.3
    • Comfort
      4.0
    • Condition
      3.9

    Reviews: Overall

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "Nice Stay."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Great hotel very peaceful setting.
    Genuine Hotels.com guest review
    1 night trip in Jun 2013
    Art
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    3.0 / 5
    Good
    "Bad customer service"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      4.0
    Nice facility, but bad everything else. Rose, the manager, is not interested in making customers happy and cannot staff a hotel well. The restaurant is entirely understaffed but the employees try really hard to do their best. We thought breakfast was free after calling ahead and speaking with someone at the front desk. The person who filled in didn't […] tell us there is only a $20 credit each day and only kids 12 and under eat free. Didn't work out well since we had 2 teenagers. I would've rather stayed somewhere else that was properly staffed and that the staff was happy than having to deal with the manager who treated me like I was a liar, and wouldn't do anything to accomodate. Sofa bed was very uncomfortable, very difficult to get enough linens to make the bed properly. i heard the manager tell an employee to only give a room half the washcloths they had asked for because she thought it was an excessive request...the list goes on. Maybe a better place when new management takes over. Read more
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great night sleep, big comfortable beds. Kids loved the pool.
    Genuine Hotels.com guest review
    1 night family trip in May 2013
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Business trip
    May 31, 2013
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Business trip
    May 12, 2013
    Darius
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Staff is friendly and courteous. Hotel is dated but clean.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "Met our needs superbly!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Couldn't have been better!
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Mar 2013
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    4.0 / 5
    Excellent
    "Very good for a limited stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This hotel was very good if one needed to be in the area for a business purpose, or for a limited stay as a getaway. The surrounding neighborhood is basically isolated, with Route 14 ahead lined with strip malls and restaurants. My room, however, was exceptionally clean and very functional. In addition, the main restaurant for dinner was a nice experience, […] with exceptional and friendly service by a server named Barbara. She really seemed to care about my dinner experience and I apprciated it. Read more
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Michael
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    3.0 / 5
    Good
    "Just Alright"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    The hotel is showing its age. Rooms smelled like they were old and NOT fresh. Shower head would not work properly and spilled half the water down the drain not into the spray. The towel bar was in poor repair. All things that the daily maid service should have found. Mattresses were lumpy. The positive: The prepaid breakfast was very good with a buffet […] on weekend. Overall, just alright. But it is still the best hotel in Crystal Lake...not a high bar to achieve. Read more
    Genuine Hotels.com guest review
    5 night trip in Jan 2013
    Brian
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    3.0 / 5
    Good
    "To Expensive for what you get"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    It was OK but to expensive for the room I received
    Genuine Hotels.com guest review
    4 night business trip in Jan 2013
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "Very convenient"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    bdrew
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The stay was great and the staff were very accommondating.
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Oct 2012
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Oct 8, 2012
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Aug 2012
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "They let us check in 5 hours early because we had"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Driven all night from CO. VERY nice staff - beautiful pool and grounds
    Genuine Hotels.com guest review
    2 night trip in Jun 2012
    carol
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    2.0 / 5
    Fair
    "holiday inn crystal lake illinois"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    the air conditioning unit was extremely, extremely loud!!! the room was just okay. nothing fancy we have stayed at much nicer hotels for less money.
    Genuine Expedia guest review
    Other trip
    Jun 3, 2012
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night family trip in May 2012
    j sonneman
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "West side CHI nice setting!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Really enjoyed our stay. Full service + lovely setting. Request a lake view.
    Genuine Hotels.com guest review
    1 night trip in May 2012
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "would stay again for sure"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    very nice rooms, and the staff went out of their way to assist or suggest any assistance. I would stay here again.
    Genuine Hotels.com guest review
    1 night trip in May 2012
    debbie
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    3.0 / 5
    Good
    "Holiday Inn Crystal Lake, IL"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    The staff was most friendly and very accommodating. The hotel is just getting a little old. Some of the rooms had a musty smell, but they were clean.
    Genuine Expedia guest review
    Other trip
    May 6, 2012
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "Nice place to stay in Crystal Lake"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Has a shuttle to the Raue center for events.
    Genuine Hotels.com guest review
    1 night trip in Mar 2012
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2012
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "Crystal lake IL Holiday Inn"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Conmvenient and comfortable, pleasant staff.
    Genuine Hotels.com guest review
    1 night trip in Dec 2011
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "Crystal Lake, IL"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The staff at Crystal Lake is always so kind and accommodating, and they were just as kind during this last stay. We will probably always stay with them when we come up to see our grandchildren!
    Genuine Hotels.com guest review
    2 night trip in Oct 2011
    Cheryl S
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      1.0
    pool was closed, there were ants in our room and the temp was uncontrollable. would not reccomend this hotel.
    Genuine Hotels.com guest review
    1 night family trip in Oct 2011
    sheila m
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "A Great Getaway"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We wanted to get away from the mayhem of fireworks at the Chicago lakefront parks on the 4th of July. The Crystal Lake Holiday Inn was the perfect sanctuary.
    Genuine Hotels.com guest review
    1 night family trip in Jul 2011
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night family trip in Jun 2011
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    2.0 / 5
    Fair
    "Holiday inn-Crystal Lake"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      1.0
    • Condition
      2.0
    Service and staff was helpful and friendly. Room was small and expensive (executive suite). The mattress on the bed was very worn and had zero support, and dipped in the middle. The couch was the exact same way. The mini fridge had also not been cleaned or emptied. When I told the staff at checkout I was unable to sleep and the condition of the room, […] I was told "aww sorry", and offered no discount or compensation. I've been staying in Holiday Inns exclusively for 30 years and after this, I think I will look elsewhere. Read more
    Genuine Hotels.com guest review
    1 night trip in Jun 2011
    Dale H
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "Quick Visit"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Holiday Inn Crystal Lake - very attentive and friendly staff, good location, clean (bar and dining closed earlier than we expected) - overall super and we will definitely be back.
    Genuine Hotels.com guest review
    2 night trip in May 2011
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2011
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    1.0 / 5
    Poor
    "bad hotel"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    out dated hotel that makes you sign a noise disclaimer and then does nothing about loud noice in the hotel what a joke.
    Genuine Hotels.com guest review
    1 night trip in Apr 2011
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "Holiday Inn in Crystal Lake"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The room was very clean and the King bed was comfortable. The breakfast service and food was excellent. The only suggestion would to sanitize sheets without having the lingering smell of bleach.
    Genuine Hotels.com guest review
    1 night romance trip in Jan 2011
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "We will be coming back to stay!!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The only things I would suggest is to put in a hot tub along with the pool, and some of the rooms that we have stayed in look like they could use some updating. A couple of the rooms have a litttle bit of peeling wallpaper, and in some places the carpet is puckered up in more common areas, but overall we really like this hotel!! These couple of things […] are not that bad!! The beds are a lot more comfortable than most other hotels that I have stayed at. I have chronic back problems and have a hard time finding a hotel with beds that don't cause me alot of pain! I will be staying at this hotel every time we come to town!!! Read more
    Genuine Expedia guest review
    Other trip
    Jan 5, 2011
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Dec 2010
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding
    "Wonderful Stay!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Very nice Holiday Inn. One of the nicest I've stayed at in recent memory. The room was clean and spacious. I loved the fact that they "strap labled" their pillows with SOFT and FIRM on the bed. Touches like these make your stay more pleasnt. I didn't get to the pool to swim but it looked grand. I had a great stay for the wedding I was attending.
    Genuine Expedia guest review
    Other trip
    Oct 13, 2010
    Wayne G
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    4.0 / 5
    Excellent
    "Good Bargain in Crystal Lake"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Good location and neighborhood, a notch or two above traditional Holiday Inns, great staff, and a decent restaurant and bar.
    Genuine Expedia guest review
    Business trip
    Sep 1, 2010
    Towle T
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    I went in not expecting much but this was a nice hotel. Breakfast was not included. It was clean and spacious. We reserved a King bed and it happened to have a couch and table also. Whenever I visit Crystal Lake, I will likely stay here.
    Genuine Hotels.com guest review
    2 night trip in Aug 2010
    A Traveller
    US

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    THe hotel is nice enough, my biggest complaint is that smokers smoke at the entrance to the hotel. It gets quite smokey even though it is outside. It ruins the first impression of the hotel for non smokers.
    Genuine Hotels.com guest review
    2 night trip in Aug 2010
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Holiday Inn Chicago Nw Crystal Lk Conv Ctr - Crystal Lake
    2.0 / 5
    Fair
    "Nice hotel but needs improvements in services"

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    We like our room, but never received cleaning, towel or other daily services. We did not know when we booked our 4 day/3 night stay that the gift shop would never be open, the restaurant would be closed most of the time and there were very few people working to give any sort of service, like pool towels or cleaning our room. We not once had any one […] come to our door to clean the room, change towels, empty the garbage or make the bed. We will not be staying here again. The pool was nice, however and the skeleton staff that was working was excellent. Yes, I understand that the occupance was low, but there are still guests at the hotel that deserve the same experience at other times of the year.... we paid the same rate! Read more
    Genuine Hotels.com guest review
    3 night trip in Dec 2012
    AmyJo
    CA

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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