"Great place for business"
Same as always, great place to stay!Genuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr Thank you so much for taking the time to share your thoughts on us. We love hearing comments like that and will always aim to keep that opinion the popular one. Hope to see you again Joe!!
Front desk registration not very friendly or experienced.Genuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr Dear Jim, Thank you so much for taking the time to review our property, I'm truly sorry you did not have the pleasant experience with the Front Desk that we always aim to provide. I will personally look into that day and certainly have a discussion with all employees. I hope if you find yourself in the area again you will give us a second chance to prove just how great we truly are. Thanks again.
We booked a double bed room, but only received a one bed with a pull-out couch. The room also smelled like chlorine, because it was adjacent to the pool. The room was clean and the bed was comfortable, but not the pull-out couch.Genuine Hotels.com guest review
"Great for NW suburbs"
No complaints, will likely stay there on next trip to NW Chicago. Not the easiest to find, but it's great when you arrive.Genuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr Thank you for your kind words. For some odd reason most of the people who use a GPS for our location have a hard time finding the hotel because the GPS does not recognize the location. For future reference try using the address of 3909 three oaks road. Its not our address buts its right down the street from us and is more GPS friendly. I'm glad you enjoyed your time here and I hope to see you again soon.
"A little out there"
Great hotel if you have to be in the Far Northwest suburbs of Chicago. I had to stay here because there was a convention in the closer suburbs so i stayed here. A bit of a drive into the West suburbs especially with all the construction BUT a great hotel!!Genuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr We are glad you enjoyed your stay and appreciate you choosing us. Hopefully we will see you again soon.
"See you next year!"
Great place to stay! Friendly service...great price!Genuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr Thanks for staying with us please come see us soon.
"Lovely property, we will return!"
Brand new looking hotel on beautiful grounds with a nice restaurant and swimming pool.Genuine Expedia guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr Thank you for taking the time to post a review, we are glad you enjoyed your stay and look forward to having you with us again soon.
"Nice hotel with restaurant and pool"
This is the 2nd time I've stayed in this hotel. Everything about it was fine except that our room wasn't ready when we arrived at 4:30. We had an event to get ready for and ended up having to get ready in the public restroom on the 1st floor. The staff at the front desk was unable to give us an idea of when our room would be ready. Besides this, it […] was a nice hotel. Read moreGenuine Expedia guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr I truly appreciate you reviewing our property and I assure you that the issues you experienced at check in are not a common occurence, and I hope to see you again soon. We love hearing from our guests on the good and even the bad (hopefully not too much of that). We will always strive to improve and grow. Thanks!
"The Management Missed the Boat"
I would not return to this hotel. Upon arrival there was pure chaos. No rooms were ready and dozens of ous were left in the lobby. No manager bothered to come talk to any of us. And the manager on duty left his two desk staff to brave the anger alone. Not good. In addition the hallway on my floor was full of dirty sheets, blankets, towels and litter […] with dirty silverware. I have pictures to support this all. I will spread the word to not stay at this hotel. Read moreGenuine Expedia guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr I'm truly sorry you had such a negative experience of our hotel. We take great pride in pleasing our guests and the weekend you arrived we clearly were under dire staffing issues. This is not a reflection of how we truly operate and I hope that if you find yourself in need of a place to stay you would consider us, if just to prove that what you saw was merely an isolated incident. Thank you for taking time out of your day to share your concerns.
Check in time is 3 pm. They were so understaffed, no rooms were cleaned until after 7pm. At 10pm, people were still sitting in the lobby waiting to check in. There were dirty linens and dishes were piled up on the hallway floors. There were 3 of us staying at the hotel. As compensation for our trouble, they said they could give us only 2 vouchers for […] breakfast. Read moreGenuine Expedia guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr I'm truly sorry for the troubles you faced while staying here. This by no means is how we strive to serve our guests, and I personally want to extend my sincerest apologies. Yes we were short staffed as a result of unforeseen circumstances, but that by no means excuses the events that unfolded. I truly hope you can give us a second chance to prove just how great we can really be. Thank you for taking your time to share your concerns.
The service here was excellent. The staff was excellent. The hotel is very outdated. The beds and linens are probably original. Rooms smell like carpet cleaning solution.Genuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr I'm sorry to hear you did not enjoy your room, but it's always refreshing to hear how wonderful our staff is. I hope you give us a second chance to prove that just because we are not the newest building around doesn't stop us from trying to be the best.
"Not the best stay"
When I initially started looking for a room I have a bad back so I was looking for something with a hot tub I had called the hotel and was told they had a hot tub when I checked in and I was told no they only have a pool so the little disappointed with that the room was fantastic other than the fact that the television did not work except for about […] 20 minutes after I checked in and it did not work all the way up until I left so I was very displeased with that I felt like I paid more than what the value of the room was I could've went to super eight down the street and gotten more for my money that I did at the hotel Holiday Inn is always been a good hotel and that's the reason why I chose to go there however this trip I was very displeased with and I felt that I overpaid for what I had gotten so I was not very pleased. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr I'm sorry for the miscommunication in regards to the Jacuzzi. We do in fact have Jacuzzi rooms which are plenty spacious and our guests rave about. We are currently speaking with our service provider for our television as to prevent another issue like you had. The storms were far worse than anticipated causing an outage for the evening across the hotel. I hope you would be willing to try us again and give us a chance to show you just how great we actually are. Thanks!
"nice and friendly"
My stay was great. Shuttle service took me to a nearby mall, where they had a variety of restaurants. The only problem was that the restaurant was short-handed in the morning. I purchased breakfast inclusive stay, but the wait was too long to get something to eat in the last morning. otherwise, staff was friendly and i was happy with my stay.Genuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr I am so glad you enjoyed your stay and apologize that you were not able to have breakfast with us. I have shared your comments with the F&B team so that we can be better. We hope to see you again aoon.
First, we booked the hotel off Expedia... 2 queen beds - at check-in we were notified they don't offer such a room. Only a king with a pull out, even though we searched for a room that would fit 5! The room requested was to be non smoking, it was very ripe of cigarette smell. The couch had two burn holes in the cushions and was not pleasing to sit on. […] The blanket for the pull out had crusty food on it, there was only 3 towels in the room... We requested a roll away, which was brought up promptly, the sheets/pillows were tied to the bed with a garbage bag. Sleeping was good, good location but needs to be updated and aired out! Read moreGenuine Expedia guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr I am so sorry that your stay did not meet your expectations. I will be addressing all of your concerns and I hope that you will come back again and give us an opportunity to be better. Thank you for your feedback.
"One of the quietest hotels I've stayed at"
Easy to find, great location. Beautiful views outside from the restaurant, lobby, and elevators. Really nice room with comfortable linens. Slept very well, which does not always happen. I arrived much earlier than expected and 4 hr before check-in and was able to get into my room without any issues. I especially appreciated the quiet room doors, which […] were calibrated in such a way that they didn't slam whenever someone was going into or out of their room. Made a huge difference. Read moreGenuine Expedia guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr Thank you for staying with us, I am so glad you enjoyed your stay. I will definately take your comments back to the team so that we can be better. Hope to see you again soon
"Weekend stay for my grandson's Baptismal."
This hotel was perfect for our visit to my son and his family for an upcoming Baptismal. We needed two double bedded rooms for family. Turns out my one daughter couldn't make it so we traded one room for a king. They were very accommodating and also gave us adjoining rooms at the last minute. We availed ourselves of a nightcap at the bar downstairs. […] It was just so nice to be able to sit together and recap the weekend events. (must say, the girl at the bar made a delicious Cosmo) We are were disappointed not be able to use the pool while there. We were so busy with family. This I'm sure, will be the first of many reservations for our family when we come to visit our son, especially at holiday time when he can only accommodate so many at his home. To sum it up, a great gathering place, nice rooms, nice pool, bar, and the staff is wonderful. No complaints here.....Dee Kildare, Virginia Read moreGenuine Expedia guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr What a wonderful reason to visit, congratulations on your grandsons baptismal. I'm so glad you enjoyed your visit and we look forward to having you with us again.
Stayed here during a business trip and will definitely come back. The beds were good and the bedding was the softest I have ever had in any hotel. Good parking and reasonable rates.Genuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr Thank you for staying with us, we just replaced every pillow in the hotel so I am glad you enjoyed the bedding. We look forward to having you back with us again.
"Old but still nice"
The facility is dated, but still nice. The room was clean, and the staff very friendly.Genuine Expedia guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr Thank you for staying with us we appreciate your business and look forward to having you back with us.
"Overall great experience!"
Stayed for a volleyball tournament at Sky High. Hotel was very clean and the staff was very helpful and accommodating! All besides the unexpected 5am wake up call, I'd gladly stay again!Genuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr We love having Sky High players with us , I apologize for the wakeup call at 5am. That is definately not something we will let happen again on your next visit.
THE HOTEL ROOM WAS CLEAN AND CONFORTABLE. THE RESTAURANT WORKERS WERE POLITE AND FRIENDLY.THE FOOD WAS GOOD TOO. I HAVE NO COMPLAINTS.Genuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr Thank you for your comments, we really appreciate our customers feedback. We continually strive to improve and with feedback we will only get better, hope to see you again soon.
"Not too shabby!"
I stayed overnight with some friends just to get away. Overall, not a bad holiday inn. The rooms were clean and neat but definitely a little on the older side. It's not too classy so it's kid friendly too. They have a bar, pool, work out room. The whole point was to hit up the dance club/bar next door but when we got there it had been closed for a couple […] months....total bummer. On the bright side there are a lot of surrounding bars/restaurants. Overall. It was a nice hotel and we had a lot of fun. I'd definitely go back. FYI their smoking rooms have windows that don't open but the rooms were big enough that there wasn't a problem. Hope this helps!! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr Thanks for staying with us. Im glad your girls weekend was fun. Next time be sure to check with the front desk for the drivers schedule. They would love to do the driving for you if you want to hit the areas bars or restaurants.
"A nice winter getaway"
Couldn't risk traveling with an oncoming storm so we stayed the night and had a great timeGenuine Expedia guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr We are so glad you stayed with us and enjoyed your stay. It is a great area with lots of things to see and do. Come back again.
"Rt 31 construction was the only location problem"
It was very relaxing to arrive early for the PADS "Dancing with the Stars" fund raiser in regular clothing, then change for the event. My wife and I were able to dance, have cocktails, and enjoy ourselves knowing that we were an elevator ride to "home for the night."Genuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr We are so glad you stayed overnight with us, the weather was not the best that day and it was really nice that the fundraiser was a success.
"Non smoking room not really non smoking"
This would have been one of the best hotel stays I ever had, except that my room smelled horribly of cigarettes even though I had requested a non smoking room. Upon asking for another room, they were unable to accommodate me at the rate I had paid, therefore leaving me in a really smelly room. My wife who is pregnant spent the whole weekend sick. It […] was unfortunate since it really was a very nice hotel Read moreGenuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr I am so sorry that your room smelled like smoke. I have spoken with the team and asked them to implment some aditional training so that we can identify potential problems before a guest has to experience it. I hope that you will come back again in the future and give us another opportunity.
The quality of the breakfast buffet was poor, and the dinner the night before took forever as they were grossly understaffed as our poor waitress had to service 6 families and 10 kids.Genuine Hotels.com guest review
Response by Holiday Inn Chicago Nw Crystal Lk Conv Ctr I am terribly sorry that our service in the restaurant was unacceptable. We are definately changing up our menu and adding additional team members so that we can offer better food and better service to all of our patrons. Thank you for sharing your coments with us.
Had a great time and very friendly staff..Genuine Hotels.com guest review
"Pretty good place"
The hotel is quite large and the lobby is spacious. The staff are very friendly as well. The room is average sized, bed is pretty comfortable. There was also a big couch and desk.The tv could use some work though, a channel was unviewable and the display was really dim. They do have room service up until 10pm which is good too. Overall it was a good […] stay for one night. Read moreGenuine Hotels.com guest review
"Everything was great!"
Everything was as expected. I would stay here again for sure.Genuine Expedia guest review
Water pressure in shower and room kept cutting out. Not low pressure. No pressure. Stood in shower at one point for 3 min with no water. This happened twice and when I asked front desk, response was "maybe because so many people were taking a shower". UnacceptableGenuine Expedia guest review
Check in errors, keys not working, understaffed bar & restaurant the next morning, but other than that, pretty good. Staffing issues could have been foreseen. The room was clean and laid out well.Genuine Expedia guest review
"Exactly what I expected"
The place was perfect for what we needed. It was relatively inexpensive and still high quality.Genuine Hotels.com guest review
My family and I really enjoyed our stay, it was the 730 in the morning knock on the door from the housekeeper asking when we were going to leave so she could clean the room. I was not pleased when my kids woke up from the early morning knock.Genuine Hotels.com guest review
Clean. Great service. Friendly people. Restaurant has good reasonably priced food.Genuine Expedia guest review
"Menu needs expansion."
The hotel is very nice. Nice layout, amenities, etc. The restaurant could use a few more entrees on the menu. Pretty limited selection.Genuine Expedia guest review
"A pleasant business trip to the city..."
I had a quick business trip up to Chicago and found this amazing hotel to conduct all my meetings and business without needing to even leave the property for 3 days!!! I'll defifinetly stay again on my return visits!!!Genuine Expedia guest review
"Extremely uncomfortable and dirty room."
I was very disappointed in the condition of my room. The sofa upholstery was stained and there were crumbs all over the seat cushions. The lamp shades were stained and filthy and the bed skirt was stained as well. I asked to be moved and was told that there were no other smoking rooms available and then offered a complimentary breakfast. I was staying […] for two nights to visit my gravely ill father and was hoping for a comfortable place to rest after very emotionally draining visit. The filthy condition of the room made it impossible for me too sleep. Stayed two nights and then moved to the Best Western where breakfast is complimentary every day. Read moreGenuine Expedia guest review
not worth the price we paid. much better choices in the area for the money.Genuine Hotels.com guest review
Its hard to say. I left Crystal Lake 45 years ago so I guess my feelings were clouded by how much it has grown and changed. I miss the old town. The hotel was rather far from everything I was attending but I don't know what you could do about that. The hotel was what I expected.Genuine Hotels.com guest review
"Ok for one night"
Overall our stay was fine for a one night stay. The staff was courteous but you could tell that they were flustered by the influx of guests during a busy Saturday wedding afternoon. The room itself was ok. It was clean but smelled as if it had previously been a smoking room. The walls were thinner and you could hear the maid running the vaccum in the […] room above us. The TV was unplugged for no certain reason, but that's pretty minor. For a room that we were only in to sleep before traveling home it was fine. Would I stay long term? I would probably shop around a bit more. Read moreGenuine Hotels.com guest review
"Needs a lot of work!"
There were many issues with this hotel stay. First, we stayed there because of flooding at my home and I needed a place for 5 people. We were given a room with a beautiful view, a King size bed and a sofa pull out. The pull out bed was broken at the head. It seems it should of tipped up but was broken and slanted down. My son had to sleep with many […] pillows to accommodate. We asked for blankets for the pull out and they gave us a down comforter with a yellow stain on it. The inside door handle came right off, the toliet ran. We tried to fix it ourselves but it the chain just kept coming off after the next use. The room was surprisingly not very sound proof. We could hear the cars from the highway and we did get a complaint about noise - my 2 year old was not happy being in the hotel so was crying for a while. We only stayed one night and paid $160+ for this stay. I have been to their breakfast buffet in the past which was wonderful. Things have changed. I paid an extra $10 fee for breakfast thinking it was worth it but the food was not any better quality than what I would receive at another hotel that included a hot breakfast. So overall, I am dissapointed. They did try to compensate me by giving me 1000 points but unfortunately I do not use hotels that often so it may mean nothing to me. But the people were friendly and the server was very nice. Read moreGenuine Hotels.com guest review
Great hotel very peaceful setting.Genuine Hotels.com guest review
"Bad customer service"
Nice facility, but bad everything else. Rose, the manager, is not interested in making customers happy and cannot staff a hotel well. The restaurant is entirely understaffed but the employees try really hard to do their best. We thought breakfast was free after calling ahead and speaking with someone at the front desk. The person who filled in didn't […] tell us there is only a $20 credit each day and only kids 12 and under eat free. Didn't work out well since we had 2 teenagers. I would've rather stayed somewhere else that was properly staffed and that the staff was happy than having to deal with the manager who treated me like I was a liar, and wouldn't do anything to accomodate. Sofa bed was very uncomfortable, very difficult to get enough linens to make the bed properly. i heard the manager tell an employee to only give a room half the washcloths they had asked for because she thought it was an excessive request...the list goes on. Maybe a better place when new management takes over. Read moreGenuine Hotels.com guest review
Great night sleep, big comfortable beds. Kids loved the pool.Genuine Hotels.com guest review
The double bed room is to small. I had to switch the room to a family suite for our second day. I don't like that they do not have refrigerator or microwave in the rooms.Genuine Expedia guest review
Staff is friendly and courteous. Hotel is dated but clean.Genuine Hotels.com guest review
"Met our needs superbly!!"
Couldn't have been better!Genuine Hotels.com guest review
"Very good for a limited stay"
This hotel was very good if one needed to be in the area for a business purpose, or for a limited stay as a getaway. The surrounding neighborhood is basically isolated, with Route 14 ahead lined with strip malls and restaurants. My room, however, was exceptionally clean and very functional. In addition, the main restaurant for dinner was a nice experience, […] with exceptional and friendly service by a server named Barbara. She really seemed to care about my dinner experience and I apprciated it. Read moreGenuine Hotels.com guest review
The hotel is showing its age. Rooms smelled like they were old and NOT fresh. Shower head would not work properly and spilled half the water down the drain not into the spray. The towel bar was in poor repair. All things that the daily maid service should have found. Mattresses were lumpy. The positive: The prepaid breakfast was very good with a buffet […] on weekend. Overall, just alright. But it is still the best hotel in Crystal Lake...not a high bar to achieve. Read moreGenuine Hotels.com guest review
"To Expensive for what you get"
It was OK but to expensive for the room I receivedGenuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
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