"its average- not what i expected for a spa/resort"
The employees were very nice. The breakfast buffet very good. The entryway and lobby also nice. The pool area though has a hallway leading from the locker room to the pool. It smelled like mildew. The doors were water damaged and falling apart. the floors were not mopped and cleaned. Which was surprising for a SPA. I also expected the bathroom in the […] rooms to be upgraded but they were basic. Read moreGenuine Hotels.com guest review
"It's a must hey away vacation."
It was great I stay there 8 times with in two tears. Plus e I tell everyone that's local and out of town about your resort.Genuine Hotels.com guest review
I think for the money, there should have been some major upgrading in the rooms and an inside walkway to the pool area. Our bed felt like the spring were going to come right through and the bathroom looked like something out of a nursing home with wallpaper from the 70's and a really basic tub. Water pressure was lack luster and we had to walk outside […] in 10 degrees to get to the pool. We were really looking forward to a relaxing jacuzzi, sauna experience and that was great.....until we had to cross that huge parking lot again to get back to our room. The lobby was really nice. Read moreGenuine Hotels.com guest review
It was a nice hotel. Nice service. My only critique is you have to go outside to get to the pool and workout room. I would rather have it connected.Genuine Hotels.com guest review
very niceGenuine Hotels.com guest review
staff was excellent and the food was top notch.Genuine Hotels.com guest review
"Secluded : Feels far away: Yet conviently close"
The resort is tuck away in what seems to be a secluded area. It is very elegant and perfect for business or pleasure. The buffet breakfast was delicious and reasonably priced. The staff was very personable and friendly. The spa and recreational area seemed to be inconvient, but was only a very short walk from the resort. (my only complaint : I would […] suggest updating the linen) Read moreGenuine Hotels.com guest review
Beautiful hotel and resort. Very good experience and I would recommend it.Genuine Expedia guest review
Response by Eaglewood Resort and Spa Thank you greatly for taking the time to share your kind remarks on your recent experience with us. We certainly appreciate your recommendations to your friends and welcome you back the next time you will be in the Chicagoland area
"Fine hotel if you must stay in Itasca."
I suppose this is the best hotel in Itasca, IL. But that begs the question -- WHY WOULD YOU WANT TO STAY IN ITASCA, IL?Genuine Expedia guest review
Response by Eaglewood Resort and Spa Thank you for sharing your thoughts about Eaglewood Resort & Spa. Our location in Itasca, IL is 25 miles from Downtown Chicago and 10 miles from O'Hare. Eaglewood offers several attractions on property including a First-class spa and an 18-hole golf course. Our purpose built conference center is ideal for meetings and conventions. The view of the golf course from the Red Oak Ballroom is one of many reasons potential brides book their weddings with us.
"Quiet and Comfortable"
I was in the area for a brief business conference. I stayed at this facility, and enjoyed their indoor pool and fitness area. The area overall is off the beaten path, and a surprising deal for the combination of amenities available. This facility is good for people who are active and will take advantage of what Eaglewood has to offer.Genuine Hotels.com guest review
"Pleasant stay in the 'burbs"
My husband and I decided to spend a few nights here to get away from the July 4 craziness in our downtown neighborhood. Also, we wanted to escape the heat wave and enjoy some A/C (our apartment is unairconditioned). We found just what we were looking for at Eaglewood: it was clean, quiet, and very well air-conditioned! We enjoyed dividing our time between […] the pool, the sun deck and the game room. It was too hot for us to enjoy the other amenities (golf, tennis, etc). The main bar/restaurant left something to be desired - it kind of felt like Bennigans - but the hotel is near restaurants in both Addison and Schaumburg, so there were many other options for dining in the area. Read moreGenuine Hotels.com guest review
"First time using Expedia for Hotel"
Had to wait for elevator for a minute at a time and the stairs to the different levels was neither clean nor spacious at all (dreadful). For the cost of my room, I didn’t even have a refrigerator? Also, the A/C was hard to manage, one minute cold, next minute warm! Next time, I will pick a place for that price that gives me at least a continental breakfast! […] Which was not offered by this “Resort”… Read moreGenuine Expedia guest review
Response by Eaglewood Resort and Spa We always appreciate feedback from our guests and use it as an opportunity to understand & learn more about our guests needs. Please allow me to address some of the concerns you have about your stay. Refrigerators are available upon request at the front desk. We will certainly inspect the air conditioning in the room you stayed in. For all of our guests, we offer a full breakfast buffet complete with both hot and cold breakfast favorites.
"Be aware of hidden "resort fee""
Good but be aware of hidden fees! They charge an extra $14,95 per day and they call it "resort fee". The so called "resort fee" alows you 2 bottles of water per day, internet, parking and the use of pool.Genuine Expedia guest review
Response by Eaglewood Resort and Spa Thank you for the feedback regarding your recent stay at Eaglewood. Our resort fee includes in room amenities (bottled water, wired and wireless high speed internet), in addition to a newspaper, coffee in the lobby area, parking and the use of our recreation and fitness center. We welcome you back again for another enjoyable visit.
"I want to do it again!!!!!!!!!!!!!!!!!!!!!!"
I fell in love with this hotel. Everything was great. I can't wait to go back again.Genuine Hotels.com guest review
"Not what we expected"
We had gone to spend the weekend with various family members, swimming, talking, eating, etc. The pool, fitness club, bowling alley, and spa were not in the hotel itself, but in a separate building where you had to walk outside. Thank goodness it wasn't terribly cold. The pool had no tables or lounge chairs. The pool was UNHEATED. The children's lips […] were blue when we took them out of the pool. The bowling alley was nice, but noisy. Needless to say, we did not have much visiting done and will not return to this facility. Read moreGenuine Hotels.com guest review
"Wonderful time at the Eaglewood."
We were really impressed with the hotel service personnel, from the desk clerks to the servers and cleaning personnel. The food was also excellent. We really enjoyed our stay.Genuine Expedia guest review
Response by Eaglewood Resort and Spa Thank you for your kind remarks on Eaglewood Resort & Spa. We highly value our guest's feedback and appreciate you taking time to share your experience. I have shared your comments with our staff to commend them on their continued efforts to ensure superior guest experiences. We look forward to welcoming you back for another visit to Eaglewood soon.
"Very Good, Except one thing"
The only negative to this resort is that you have to go outdoors for the spa and pool. In the winter, this is very, very incovenient!Genuine Hotels.com guest review
"Excellent Hotel and Great Food"
This hotel is excellent. It's a really nice retreat and the buffet breakfast is fantastic with lots of choice. The hotel employees are very friendly and very accommodating. The tuck shop is open 24 hours so if you forget or need something it's easy to get. I would absolutely stay here again. The only thing that I didn't like is that they don't offer […] a shuttle to the airport. I would like to see the hotel up take a shuttle service or a service that arranges for airport pickup and return for a cost as this part of the trip was a hassle as the hotel is located in the suburbs. Read moreGenuine Hotels.com guest review
"Fantastisk service og bra beliggenhet."
Hotellet er ikke av de nyeste, men det er rent og pent der og servicen på hotellet er veldig god. Rommene er store og alt er rent og pent. Betjeningen er vennlig og hjelpsom, spesielt takk til Rabia og Jimmy. Hotellet ligger i rolig og landlige omgivelser ca 50 minutter fra Chicago sentrum, -et vakkert område. Hotellet har shuttelbusser som kjører deg […] til og fra togstasjonen i Itasca sentrum. Read moreGenuine Hotels.com guest review
We stayed at this hotel in the beginning of May 2013,for 11 days (2 adults & 2 kids). This is a really nice resort, nice spacy rooms with big balconies and with superb golf view. Special thanks to the general manager, he knows exactly how to manage thinks and to make the guests to feel welcomed. Very friendly, real gentleman. Also, special thanks to […] the manager (pro) of the golf department, he had arranged for me a special golf cart, in order to be able to play golf (I am a disable golfer). It will be a good idea if Eaglewood resort could buy one of those golf carts. It worth the money. For those that want to stay and play, I have to say that the golf course is very nice and well maintained. If you need to improve something, in my opinion, this would be the breakfast quality (it is ok for one day, but not for every day) and maybe the room cleaning. Also the resorts location is super, away from everything and nearby everything (of course you need to have a car). I used to be an airline pilot for 18 years and I have stayed in so many hotels all over the world. Eaglewood resort will be one of my favors (and believe me, I am a demanding customer). Thank you and best regards from Greece. Mike Read moreGenuine Hotels.com guest review
"Krystal McIntosh /Organizer"
12/15/14 Krystal M
December 12th through the 14th, my sister girls, hosted our annual event at Eagle wood Resort and Spa, and we had an Awesome time. The Spa staff Kelsey, and Christinia, made our spa services run smoothly. Christinia and Kelsy, always smiled, their tone was very inviting. We all appreciate the spa staff at Eagle wood Resort and Spa, and wish them all good health, and a blessed holiday.
"Very friendly staff, convenient location, beautiful Christmas tree in the lobby!!"
When you first walk into the lobby the first thing you see is a stunning Christmas tree! It provided a great photo opportunity to many groups during our stay. The rooms are spacious and clean. The staff is very friendly and always willing to accommodate. We'll be back!!
"BEST CUSTOMER SERVICE EVER!!"
12/03/14 Jen W Fairfax, Virginia
I booked a last minute stay at this hotel November 17th and 18th. I wish I could give this place 10 stars, especially on their customer service. This trip was booked last minute because my mother (who was terminal with Stage 4 colon cancer) was flying to Korea the morning of the 18th, and this would be the last time that I would get to see her (I live in DC and had flown in early the morning of the 17th). I arrived at the hotel around 9:30 am the morning of the 17th, and asked if I could check in any earlier than the normal check-in time (3:00 pm, 5 1/2 hours later) Tiann, the front desk manager was extremely helpful and courteous, even before I explained why I was at the hotel so early. After telling him the situation and explaining that I wanted a room as close to the entry as possible, he not only allowed me and my 6 year old daughter to check in to our room right then, but asked if there was anything that he could do to assist when my mother arrived around noon. When my mother did arrive, he went and got the hotel wheelchair himself (since the front door staff was busy with checking out guests and bellhops were getting their luggage). He even allowed us to keep the wheelchair in the room so that she would have it at 3am the next morning (when she had to leave for the hotel). My mom could not walk, and was extremely weak - so the walk would have been too strenuous for her to endure to the room (even though we were very close to the elevators) The rest of the staff was so accomodating, it brings tears to my eyes to even remember. Any one who has taken care of someone in late stage cancer, who is terminal and not expected to live very long, can understand how burdensome it can be just to keep them comfortable. There were no microwaves in the room (which wasn't bad considering there were at least two restaurants on site and room service as well if you were hungry) so he would go down to the kitchen about every three hours to get my mom's heating pads heated back up. They did not complain or make him feel as if he was bothering them one time. The staff even allowed him to use the microwave closest to us without having to find one of them after the fourth time he was heating it up. This lifted a considerable burden on even my mom, as we were afraid that we were going to be bothering them. When my mom and brother had to depart for the airport at 3am, Chris was at the front desk, and he was just as helpful and accomodating as Tiann had been that morning. He helped to load the luggage in the truck for my mom and brother, and offered her a hot drink (Chicago in November, it was cold!) and brought it to her. When they left and I headed back to the room with my 6 year old, he asked me if I wanted to do a late check-out and that he would put it in. He told me I could stay until 2pm.!!! Without even having to ask him for it, he took care of the arrangements. The next morning, as my daughter and I were packing up, I received a call stating that there was a breakfast buffet waiting for me and my daugther, even though it was past the breakfast dining time. After eating and going to the front desk to ask about a taxi to Ohare (this hotel is about 10 miles away), Tiann suggested that they could call a town car for me whenever I was ready to go to the airport. It was only around 11:45, and our flight did not leave for DC until 6:30pm, so my daughter and I headed to the pool, bowling, and spa area. We spent several hours in the indoor pool, hot tub, steam room, and sauna area - enjoying that we could use it even though we had checked out of the hotel already. The locker room had showers equipped with soap, shampoo, and conditioner, as well as towels and hair dryers, so getting ready for the airport again was very easy. When I walked back over to request my car, there was a delay since it was near rush hour, but the bell-hop called other places and negotiated so that someone would pick us up for a reasonable fee. There isn't enough great things that I can say about this resort and spa. Yes, the rooms are a little far from the front desk area, and yes the pool, spa, bowling alley is in another building - but the customer service at this place is impeccable. The staff - and particularly Tiann, Chris, and Marilyn (our room service waiter that night) went far above and beyond what was required of them to make sure that our stay was a smooth and worry-free as possible. It brings tears to my eyes still to write this because the level of compassion they displayed was unparalleled and for that they have earned a lifelong fan and I will most definitely be using them anytime I travel to Chicago. The price was less than half of the cost of hotels near the airport, and I know they gave 200% towards their jobs.
12/02/14 GJS_1105 Riverside, Illinois
The room was just okay, for the money in the suburbs you might expect a bit of an upgrade. Toilet was loose, shower did not drain. Bedding was not great. The bar was slow to address or serve. The only thing I can say is that the valet/shuttle service was excellent. Thanks guys you were the highlight of the resort.
11/17/14 kalabster Pittsburgh, Pennsylvania
The staff at this resort and spa were the best part of this experience. Everyone was incredibly kind, helpful and attentive. The rooms were clean, large, well-heated, beds comfy! The dining room food on the lower level was exceptional.
"Great service at restaurant"
11/04/14 Gilles G Houston, Texas
I was in business at this resort and had a late dinner with a colleague at the restaurant on the lower floor. At this time of the day, you usually expect everything but great service however I have to say that this young lady, Emily W. impressed me and my colleague by her kindness, patience, great attitude and outstanding service at an hour in the day where any other ordinary employee would do everything to just get the job done and go home. Emily also had a great smile and a good sense of humor,. Just for that reason I may go back to this place again as I find impeccable service is so rare these days. Emily great job and thank you again!
"Very nice resort but lots of walking"
11/03/14 Cindy C Virginia Beach, Virginia
Check in was handled efficiently and with a smile . The room was very clean and the bed was comfy. I was attending a conference. Meeting rooms were nice ... Very comfortable chairs, too! The breakfast buffet was above average and snacks were provided and available all day. I did not have time to take advantage of the spa. My only complaint is that the guest rooms were on the opposite side of the resort from the conference area. Actually, the rooms were far from the lobby, too. Make sure you bring walking shoes if you stay here.
"rooms need work"
10/29/14 Rebecca J
This is a great meeting facility if you want to wrangle in your people and trap them in the suburbs under the illusion of Chicago. The food is really amazing for a conference hotel. Where I have the problem is paying for a room in a resort that should be priced out more like a budget friendly hotel. However I will say, the shuttle service to a nearby mall is a saving grace. Safwat was a great driver and very friendly. He even offered to drive us to a nearby Starbucks as the resort is missing an espresso machine for its guests. So, the question is, is it really a resort?
"Unwinding at Eaglewood"
10/28/14 Gerald S Dearborn, Michigan
What a lovely place to visit! The prairie style architecture was welcoming, the staff went out of their way to meet our requests, and the facilities were superb. From a comfortable room to a lovely pool to a superb restaurant, Eaglewood has a bit of something for everyone. We would definitely stay here again.
10/27/14 feras k San Francisco, California
it was very nice stay, the guys in the front disk were very helpful especially Safwat, he gave me a lot of rides and he was vey friendly.They accommodated my requests. The on site staff was outstanding! Food was delicious
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