"Not really a 4 star hotel, more a 4 star B&B"
08/24/14 David H Derby, United Kingdom
We arrived on the 25th of July as part of a two week holiday in Europe, with my 'elderly parents and stayed there for five nights'. We had previously stopped at a modern chain hotel in Berlin, and had planned to go onto Prague, again stopping at a modern chain hotel. We decided to stay at a more traditional Vienna Hotel to add to the Vienna Experience. We arrived at the hotel early and it seemed a very nice hotel, the staff were friendly and very helpful at the front desk. I had read reviews about the lack of air-conditioning in some of the rooms and yes this was a problem as the room was very warm and the fan didn't really help much, it just circulated the hot air. This isn't the reason for the poor review tho. The first night we went into Vienna and returned to the hotel and had a nice relaxing drink in the hotel bar. The following day we noticed that the hotel bar and restaurant was closed when we left to go into Vienna, when we returned we noticed that the bar and restaurant was still closed. We asked at reception if the bar and restaurant would be open later that day, to which she replied 'no its is closed for the next four weeks, as the staff were on holiday'. As I said previously I was on holiday with my elderly parents, my mother has difficultly walking for long periods of the day, at this time due to sciatica and therefore when we booked all the hotels we made sure all had a restaurant and bar (sometimes if we've walked for a long time during the day she is too tired to go out, so a nice meal and drink in the hotel is very important part of the holiday). There was no mention on the hotel website, or the booking website that this was going to be the case. Also to make things worse the staff that had served us in the bar the first night were still working at the hotel serving breakfast. Now I agree everyone deserves time off and a holiday, however surely the restaurant could have remained open by either employing temporary staff, or by staggering holidays. The least the hotel could have done was to put a note on their website informing people of the restaurant situation. So as the title says, we stopped in a 4 star B&B and not a hotel, we'll not be back and will continue to book modern 'chain' hotels, as their bars and restaurants won't close
"Not really 4 stars"
08/19/14 TakeMeAway44 New Jersey
We arrived late in the evening after a long train trip and found the room very hot with no air conditioning. I called the front desk and was informed that none of the rooms have air conditioning but that we could use the fan and open the window. The fan was on a short cord so could not blow where you wanted it. The noise outside when the window was opened proved unbearable with the tram right outside and morning trash pick up. We had to decide if we would not sleep due to lack of cool air or noise. Free wifi was provided but only on one device at a time and you had to enter the user name and password each time you left the hotel and came back. Very annoying. The breakfast was nice, including sparkling wine and lots of choices. Staff was friendly and the metro was only two blocks away, but we would choose to stay somewhere else next time.
08/12/14 Rita745 Dubai, United Arab Emirates
The first stop in our Europe itinerary turned out to be disappointing. After a fairly long flight, we reached the hotel by cab at night to find out that the four star hotel had no air conditioning. The two rooms were small but clean. To us, they looked cramped. On our request, they provided us with table fans as the rooms were quite warm. The fans could not be kept on the table as the wire was not long enough and had to be kept on the floor. That hardly helped us with the situation! We had to request for a kettle for tea and coffee. It was not provided in the room. There was no exhaust fan in the toilet which seemed very unhygienic. The location was central and the breakfast was ample. Definitely not going back there.
"What a disappointment"
08/11/14 Passepartout56 Edinburgh, Scotland
Oh what a disappointment this hotel turned out to be. It has one major drawback.....there is not air conditioning in every room. Indeed, I don't know if any room has air conditioning. True it's not needed in a Viennese winter but it certainly is in summer.This little gem is not mentioned on their web site. There was a fan in the room which was broken (probably through over-use) so it was replaced by an even smaller fan. The windows couldn't be left open at night because of the noise coming from outside. What made it even worse, as soon as you entered the lobby or the restaurant for breakfast, the cool air made you aware of the sweltering room you had just come from. This is also the first hotel I have ever have been in, in which I had to get an electrical extension lead due to the lack of power sockets. Staff at reception were very professional and pleasant. The breakfast on offer was superb.
"old world charm"
08/09/14 Louise T New York City, New York
I stayed in Vienna by myself, from July 28- August 3, 2014. This hotel was quaint, the room was smaller than anticipated, (but I've heard that most European rooms are small), perfect just for me! The hotel was very close to the transport system and close to the city center via walking (for a first time visitor I recommend walking, it gives you times to take in the sights and acclimate yourself. Free WiFi that is fast and works in your room is always wonderful. The staff is always nice; especially Ms Eisenbach (I hope I got it right!!) at the reception desk. Always willing to help with a smile and answered every question I had. My package came with the breakfast option and it was the same food everyday, but it was delicious and there are many different varieties of food, from cold cuts, to yogurt, to eggs (scrambled/ hard boiled/ soft boiled). The only 2 things I found weird was the fact that #1 I had to surrender my room key every time i left (to be honest its HUGE and heavy but very beautiful) and I only had a fan in my room, which made for one icky night as it was humid during the night. Otherwise I thoroughly enjoyed myself and hope to return soon!
08/04/14 Deborah F Ripon, United Kingdom
My daughter and I stayed here for 2 nights, we both loved it, the staff were helpful, our room on the second floor was nice and comfortable and spotlessly clean. It was in a good location with the transport system. Breakfast was wonderful. The visit to Vienna was to see where things were as my daughter is returning in September to study at the university for a year, so when we come to visit her we will definitely be staying again. Beautiful building with original features, but at the same time all mod cons. Can not recommend highly enough!!
08/03/14 Ranjan_K_Singh Ghaziabad, Uttar Pradesh, India
I found the location of this hotel so very convenient and my stay here so much comfortable that I decided to book it again; and good that I did! On my return from Budapest, when I rechecked in at the hotel, I was given a room on the fifth floor instead of the second floor, where I had lodged in earlier. As I had nothing against my room on the previous occasion, I felt disheartened. But when I did go into my room, I had a pleasant surprise. I had been upgraded to an extravagant room, which was not only bigger in size, but had separate bath and toilet and was much more well appointed. It even had a bath tub. Certainly, my loyalty had been paid for. The staff were real courteous and the breakfast was nice and healthy. What else would someone want to have away from home?
"Hotel Erzherzog Rainer"
07/29/14 rebeccafriendly Colorado Springs, Colorado
This is a four star hotel in a very good location in terms of seeing the sights of Vienna. The staff at the check-in desk were extremely helpful and courteous. The breakfasts were the best that we experienced at any hotel in Europe and the dinners were also very good.
"Viennese charm in a classical hotel."
07/24/14 T K Winnipeg, Manitoba
I spent 11 nights here. This is an older building, maybe a century or more, but does not show its age, only its elegance. The smaller rooms lack air conditioning, a definite disadvantage in the heat of July, but I only was really uncomfortable on two nights. The staff is friendly, helpful, and professional. The large and varied breakfast buffet nearly justifies the visit on its own. Be careful! You may not be able to handle lunch. My room was clean, elegant, well laid out, and just big enough for one person. The public areas include a charming sitting room, a really nice breakfast room, and a fish pond! The hotel is located a short walk outside Vienna's central core, with excellent access to both the underground (U-Bahn) and the streetcar service, so everything of interest is no more than 15 to 30 minutes away. The immediate area is not of much interest, but this is of no consequence. Overall, the value for money is very high: charming building, exceptional staff, good location, all for a good price. I will certainly put this hotel at the top of my list for a subsequent visit.
07/23/14 ashmm1 Arlington, Virginia
Very clean, safe area. walking distance to every thing. Although my visit to Vienna was brief, I was traveling and needed a clean, safe, nice hotel within walking distance from the major sites. I got everything with this hotel and would stay again.
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