"Solid hotel-would stay here again"
Stayed here for 2 nights. Would recommend it. It's not a luxury hotel, but my room was more than adequate and the employees were great. They were friendly and very helpful. The location was good, too, about a 20 min walk to the top sites. Public transport was very accessible, though I didn't use it. Two thumbs up for the hotel breakfast. There was a lot of variety in the buffet and the waitstaff were friendly and efficient. I ate in the hotel restaurant my first night. I had a bad experience with the chicken (undercooked), but my waiter apologized profusely and I wasn't charged anything...not even for my beer. Thought that was great service. Would stay in the hotel again. One caveat...not sure if there is air conditioning I would check on that if I were to stay in the summer months.
"Excellent hotel in a brilliant location...."
09/12/14 simpsob Perth, United Kingdom
We stayed in this lovely central hotel for 7 nights recently and had a wonderful time there. The hotel is very close to the city centre and is close to a main U-bahn, tram and bus route so is an ideal place to stay. The staff were excellent and nothing was too much trouble for them and they were full of information about travel, sights to see in the city and bookings for trips and tours. Our room was on the 4th floor and was very comfortable and spacious with a spotlessly clean bathroom. Breakfast was varied and always fresh with choices of hot and cold foods and the staff in the dining room were very attentive. There was no air conditioning in the room we had but the staff provided an electric fan on request which helped as the temperatures were high during our visit. You can also request tea/coffee making facilities for the room too.
"Close to the City Center, Nice Service"
09/10/14 Karen W New York City, New York
We enjoyed our stay at Hotel Erzherzog Rainer in May and actually got engaged in the lobby bar so it will always have a special place in our hearts. The room was very pleasant and the staff attentive. When we arrived from New York, our flight got in very early and the front desk did the best they could to get us checked into a room as soon as they could. The location is very convenient for seeing all of Vienna, an easy walk to the center of the city or to a tram or subway stop. I'd recommend it.
"Very nice :)))"
09/04/14 hopecircus Alwar, Rajasthan
I was very pleased with the Erzherzog reception staff and in particular to the older gentleman (sorry don't remember name). He overcame an awkward situation of early checkin by offering single rooms to our group of four (one double n two singles). We were able to rest after a long haul flight - a great start to our holiday. The rooms are very comfortable and the hotel very well located. Do make use of tram right opposite hotel to connect to the nearest metro. There is a Billa closeby for any provisions. The only thing they can improve is the in room dining options, we had to eat out because their restaurant is under renovation. Very satisfied on the whole. Thanks to that gentleman :)). Their reception staff never got tired of our tourist enquiries and always gave very helpful suggestions. Thanks!!
"A pleased guest"
09/02/14 FezaIstanbul Istanbul
My stay in the hotel was generally very pleasant. Its location is very good with access to a U Bahn station and a tram station. It is also possible to walk to many attractions such as Karlsplatz, Opera, even to Stefansplatz. The staff is friendly and helpful. The breakfast is also very good. My (single) room was comfortable and clean. I think that the performance price ratio is ok. Just a few negative points: The free WiFi signal in my room was weak. To have a stable Internet connection I had to stay near the door, otherwise I could not connect. To have disposable slippers in the room would be useful.
"Nice Hotel, good price"
09/01/14 L B Florence, Italy
Considering that this hotel is a 4 star hotel I'm really happy with the price. The rooms are comfortable and clean, very kind employees and the breakfast is good with lot of choice for the food. It's also close to the city center. I really recommend it! And the free wifi is really a must these days, and they give it to you.
"Not really a 4 star hotel, more a 4 star B&B"
08/24/14 David H Derby, United Kingdom
We arrived on the 25th of July as part of a two week holiday in Europe, with my 'elderly parents and stayed there for five nights'. We had previously stopped at a modern chain hotel in Berlin, and had planned to go onto Prague, again stopping at a modern chain hotel. We decided to stay at a more traditional Vienna Hotel to add to the Vienna Experience. We arrived at the hotel early and it seemed a very nice hotel, the staff were friendly and very helpful at the front desk. I had read reviews about the lack of air-conditioning in some of the rooms and yes this was a problem as the room was very warm and the fan didn't really help much, it just circulated the hot air. This isn't the reason for the poor review tho. The first night we went into Vienna and returned to the hotel and had a nice relaxing drink in the hotel bar. The following day we noticed that the hotel bar and restaurant was closed when we left to go into Vienna, when we returned we noticed that the bar and restaurant was still closed. We asked at reception if the bar and restaurant would be open later that day, to which she replied 'no its is closed for the next four weeks, as the staff were on holiday'. As I said previously I was on holiday with my elderly parents, my mother has difficultly walking for long periods of the day, at this time due to sciatica and therefore when we booked all the hotels we made sure all had a restaurant and bar (sometimes if we've walked for a long time during the day she is too tired to go out, so a nice meal and drink in the hotel is very important part of the holiday). There was no mention on the hotel website, or the booking website that this was going to be the case. Also to make things worse the staff that had served us in the bar the first night were still working at the hotel serving breakfast. Now I agree everyone deserves time off and a holiday, however surely the restaurant could have remained open by either employing temporary staff, or by staggering holidays. The least the hotel could have done was to put a note on their website informing people of the restaurant situation. So as the title says, we stopped in a 4 star B&B and not a hotel, we'll not be back and will continue to book modern 'chain' hotels, as their bars and restaurants won't close
"Not really 4 stars"
08/19/14 TakeMeAway44 New Jersey
We arrived late in the evening after a long train trip and found the room very hot with no air conditioning. I called the front desk and was informed that none of the rooms have air conditioning but that we could use the fan and open the window. The fan was on a short cord so could not blow where you wanted it. The noise outside when the window was opened proved unbearable with the tram right outside and morning trash pick up. We had to decide if we would not sleep due to lack of cool air or noise. Free wifi was provided but only on one device at a time and you had to enter the user name and password each time you left the hotel and came back. Very annoying. The breakfast was nice, including sparkling wine and lots of choices. Staff was friendly and the metro was only two blocks away, but we would choose to stay somewhere else next time.
08/12/14 Rita745 Dubai, United Arab Emirates
The first stop in our Europe itinerary turned out to be disappointing. After a fairly long flight, we reached the hotel by cab at night to find out that the four star hotel had no air conditioning. The two rooms were small but clean. To us, they looked cramped. On our request, they provided us with table fans as the rooms were quite warm. The fans could not be kept on the table as the wire was not long enough and had to be kept on the floor. That hardly helped us with the situation! We had to request for a kettle for tea and coffee. It was not provided in the room. There was no exhaust fan in the toilet which seemed very unhygienic. The location was central and the breakfast was ample. Definitely not going back there.
"What a disappointment"
08/11/14 Passepartout56 Edinburgh, Scotland
Oh what a disappointment this hotel turned out to be. It has one major drawback.....there is not air conditioning in every room. Indeed, I don't know if any room has air conditioning. True it's not needed in a Viennese winter but it certainly is in summer.This little gem is not mentioned on their web site. There was a fan in the room which was broken (probably through over-use) so it was replaced by an even smaller fan. The windows couldn't be left open at night because of the noise coming from outside. What made it even worse, as soon as you entered the lobby or the restaurant for breakfast, the cool air made you aware of the sweltering room you had just come from. This is also the first hotel I have ever have been in, in which I had to get an electrical extension lead due to the lack of power sockets. Staff at reception were very professional and pleasant. The breakfast on offer was superb.
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