"Everything you need in right inside the hotel!"
We really enjoyed our stay at the Paradisus Resort and Miroslava took great care of us. She is super nice and very helpful. We def recommend this hotel and if ever back in Cancun, will plan another visit there again.Genuine Expedia guest review
Response by Paradisus Cancun All Inclusive Resort Dear Mrs. Cristina We are pleased to hear that our staff making your stay memorable and enjoyable. We have shared your comments with Miroslava from our Meliá Club team. Thank you for your comments and we look forward to welcoming you back soon. Regards,
"Birthday Week Celebration Vacation"
I searched all over for the right deal and the right hotel...and I hit a winner with the Paradisus Cancun. Everything was beyond what we expected. They assigned you a personal concierge which helped with your overall stay, dinner reservations, and helped give great advice on where the best most safe places to go off-site. Biannca was amazing and we […] were so pleased. Also, we had the best waiter at the pool and beach...Enrique...when he noticed how much we were enjoying the cervezas...he would bring us a bucket of 4 on ice instead of the little draft cups. The over all food was really great we enjoyed the Blue Agave and the Market Grill the best. I highly recommend this resort!! Read moreGenuine Expedia guest review
Response by Paradisus Cancun All Inclusive Resort Dear Guest, we are glad that we were able to provide you with what it sounds like a perfect getaway. I have shared your comments with Bianca from our Club Meliá Team Thanks again for your kind feedback; and we look forward to welcome you back on your next trip to Cancún. Regards
"Beautiful but never stay at Paradisus/Melia again"
Paradisus is located on a stunning beach in Cancun. That was the selling point of this hotel. I will say that I did have a good time but it is because I am someone that generally likes to focus on the positive. I spent 6 days, 5 nights at the resort. On day one, I was coerced to sign up for the "non-time share" time share presentation/breakfast for […] the next day. Please note that the breakfast is at NAOS buffet, it's the same place you eat breakfast everyday. The person I met with was Fransciso, he was nice and gave us a lot of information but I could tell he didn't like that we were asking good questions. He gave us a tour of the club member suites at the paradisus. They weren't that nice to be honest. We got back to to the club melia office to sit down and talk numbers and then the sales tactics started (My sister works in sales). Fransciso deliberately gave us too many numbers, made it confusing and expensive. Then in came the closer Konni who made us some excuse for Francisco having to leave. Konni spoke very fast and was extremely rude to us when we said we were not interested. No handshake, he basically told us to leave. On day 3 my money was STOLEN from the in room safe and management told us that the hotel was not responsible. They "investigated" it but I have yet to hear anything. No nighttime entertainment. The red lounge smells terrible. Best restaurants: Bano, Mole Stay away from Fuego (poor service, terrible food). Overall, drinks are great, food was ok Read moreGenuine Expedia guest review
"Not that great"
Food is horrible. Staff was nice but management not interested in really accommodating guests. Would not recommendGenuine Expedia guest review
"Best hotel ever"
Best hotel experience ever. If you go pay a little more for royal service option. Well worth it. They make your reservations for you, reserve Bali beds, get you anything you need. I never heard "no" said once. Just helps you get to relax even more. Not just royal service but the entire staff was so hard working and friendly. Hotel so clean and pretty, […] lots to do. Awesome pools and great food options. I would definitely go back. Read moreGenuine Expedia guest review
"NOT RELAXING TRY SOMEWHERE ELSE"
Be aware. Your "all inclusive" means your on the back burner for everything. Hotel staff did a horrible job explaining how this confusing resort works because they were to Eager to sale us their time share. Actually they were very pushy about scheduling a apointment to listen to the ceremony. They made us feel like we had to do it. Very unnerving after […] a long travel when you just want to relax. Now as for the food. Being that I am on vacation I do not what to think about getting up early to make appointments just so I can have a nice meal. The hotel failed to explains that if you want to din at on of the service restaurants you would need to get up by 7 am to call in reservations for the NEXT night for dinner. And even then they didn't have anything available. We were promted to take a way earlier reservation. We wanted an 8 o'clock reservation but had to take a 6 o'clock time. We arrived at six. Dinner took about 2 hours. Meaning we were in the restaurant at 8 (when we wanted our reservation) and the restaurant was empty. ?????? Why could we not reserve at this time?? Our house keeping was horrible. We never recieved coffee each morning. I had to call for it and wait. They picked up our old wash cloths and wouldn't bring us new ones. We were constantly out of toilet paper. And our tub did not work at all. ( no romantic time for us in the bath) just a shower that sprayed outside if the tub no matter what you did. The floor would be soaked after each shower. Read moreGenuine Expedia guest review
"Excellent hotel for price"
It was a really good experience in this hotel, staff , location, food, pools, beach , everything was perfect.Genuine Expedia guest review
That was my first stay in Cancun's Zona Hotelera. Maybe such quality is pretty common for this Zona, but I personally was impressed. The price/quality match pretty good. The restaurants are awesome, capirinhas are marvelous. I'm not exactly the beach lover, so my experience mostly related to what's outside the hotel. Chichen Itza, Coba, Tulum are […] the must. The rental car is the only way to avoid tour buses in those places, and that is REALLY worth the driving. Moving out of hotel around 5:30am brings you to ruinas at the opening time, and 1h of tranquility is guaranteed. If possible - avoid toll road to Chichen Itza, at least it's last segment from Valladolid to Piste (which is pretty meaningless in any case). This road is immodestly expensive, and has nothing to offer except of the time saving. The free road runs through a number of small villages which are pretty picturesque. Valladolid is a nice and pleasant place to spend couple of hours. Please beware of local gas stations !!! Closely monitor the amount of gas which is pouring into the tank as these folks tend to cheat foreigners in a very blatant way. Also, avoid paying by cash as they might substitute bills claiming you gave 20 instead of 200 etc .. The gas station just across the hotel is the best option. All these X* (Xcaret, Xplore etc) are definitely must to go with kids, though I personally didn't have enough time for that. Read moreGenuine Expedia guest review
"Beautiful beach friendly staff"
On arrival and while walking around the hotel property my wife and i were pleased at how lovely the grounds, beach and pool looked. But after being shown to our room we quickly noticed that the rooms were not a cleaning priority! The beds were made horrible and you could tell no one dusted. The mini bar was not stocked and the coffee pot had a dirty […] filter and old coffee in the pot. We were not supplied towels, knobs were missing on the bathroom door as well as balcony door. We also booked a king bed but were downgraded to two twins when we complained about this they said they were fully booked but would handle the situation (which turned into an hour and a half spiel from them trying to sell us a time share) but bed situation never resolved nor did we complain again. The staff did attentively handle every other complaint of things that we felt should have been Read moreGenuine Expedia guest review
"Paradisus Hotel was FABULOUS!"
Our entire experience at the Paradisus Hotel was absolutely perfect. The rooms were very clean and comfortable. The pool and beach area was kept up and relaxing. The amenities were great. The food/restaurants were FABULOUS. The Naos restaurant was very yummy!. The best part about the trip was the staff. Everyone was very polite, friendly, and accommodating. […] We will definitely stay here when we return, and tell everyone about our stay. Read moreGenuine Expedia guest review
We stay there for 7 days. It's a huge facility. It has five big building but all the restaurant and show are in building #3, which is in the middle. If you are in building #5 or #1 you have to walk a lot to go to the buffet or any of the restaurant. it's very clean hotel and very large pool right of the beach which is great. All restaurant staff and […] the food was excellent. We had one big issue which is, there is no central air condition system in the many lobby or main atrium. i really didn't get the understanding behind it. All the room has A/C. In the evening if your all dressed up and trying to enjoy the shows or eat at Bana restaurant, your get sweaty as soon you get out off room. It very hard to enjoy the lovely atrium in the evening. Please put some large floor fan all around the floor 0 and floor 1 level that will make the air circulating. Beside that we had a wonderful time in Cancun. Read moreGenuine Expedia guest review
We traveled to Paradisus Cancun for my daughter's destination wedding. We had some issues at check in (All there for the wedding were in one building except the maid of honor, best man and parent's of the bride and groom) Our first room was not acceptable as the air conditioning unit banged incessantly and our phone was broken. We were immediately moved […] to another room that was very nice. Every member of the staff that we were in contact with, wait staff, housekeeping, bell boys, concierge etc where more than accommodating. If I could have rated the hotel staff higher than 5 I would have. The rehearsal dinner, wedding and reception were all outstanding. Other than the initial room difficulties which were rectified immediately we found the resort to be a great place to stay. Read moreGenuine Expedia guest review
"Stay somewhere else"
We chose this hotel because it was supposed to be all-inclusive, and it's not. It's also got a terrible atmosphere, don't expect to relax here. The minute you walk in, it feels like you've walked into a sauna. The A/C is insufficient to cool the building, also you are hit with the stench of heavy incense and deodorizers.The hotel is huge, and it was […] very busy when we went, the pool was very crowded, and there was no place to sit in a lounger. The beach was also very busy, and we discovered that the only loungers available which offered shade cost $100US a day extra. It was 102 degrees so we had no choice but to pay the extra money for shade. The hotel doesn't provide enough shaded places for guests. There is a separate section for adults only, for which you have to pay extra, and this section had more shaded sitting areas than the regular section. There is thumping club music everywhere you go, even at the beach there is a DJ playing bad techno music at top volume. We asked him to turn it down several times and he said he was not allowed to. Read moreGenuine Expedia guest review
"Average All inclusive Hotel/Resort"
During check in king bed reserved 6 mo's prior was unavailable. Wi-Fi for both rooms inadequate needed IT tech to install additional router in both rooms. Rooms and baths are due for upgrades and remodel. Bathtubs too high off ground and need addition step installed as they are dangerous Beware!!!!! Shower head installed on ceiling too far forward […] and felt awkward . Water easily dripped onto floor making it dangerous. Room Views were great, balcony slider locks not in good shape. Pool beach areas had limited seating making it nearly impossible to reserve seat after the crack of dawn. Entertainment was fair. Restaurants seating too small making reservations difficult for families. Food was excellent . Entertainment was fair. Staff always friendly and available. Pumped in Fragrances Overpowering and should be reduced. It does not cover up the floor polish smell, the lagoon, or spray paints. Overall an adequate family resort but needs work to make it a premier resort. Read moreGenuine Expedia guest review
"Go somewhere else!"
I stayed here for 4 days on vacation for my Birthday with my family. The food sucked as they serve the same food every single day. They do not have any seafood and if you did not eat meat well you were out of luck. I had sent out 2 bathing suits and one shirt for laundry and they charged me $77 dollars, when i complained to the manager he said he understands […] it was a rip off but their was nothing he could do. BTW: Their WIFI sucks!! stay at another resort else where and get your moneys worth. Read moreGenuine Expedia guest review
"Good service hotel in an excellent location"
We enjoyed our vacation in this excellent hotel with good location and services. Proximity to the beach and nearby shopping centers were a great plus. Would definitely recommend to friends and return to visit this destination.Genuine Expedia guest review
Great staff, food, service! Everything was perfect! My only concern is that in the buffet restaurant it was too hot, but food was too good too!Genuine Expedia guest review
"Good location, beautiful beach"
We had a great time in Cancun. We did not like the food at the hotel at all. The buffet did not have lot of variety. Too much restriction on the restaurant reservation. We couldn't make reservation for couple days due the person taking the reservation was not there on time (it was support to be open at 7 am) and we had to catch the bus at 7:10 for the […] excursion. As far as service. I say it was good overall but there was couple incidents that I thought it should be corrected - I asked to switch for fresh towel at the beach, the guys threw the towel at me. It was rude. In the buffet, I asked the cook to make more mussel pasta and he snap at me saying he was busy cooking other items and come back later. The pool is too deep for me. We will come back to cancun again but not to this hotel Read moreGenuine Expedia guest review
"Bad smell coming into our room from the grill"
Bad smell from the grill coming in and lounge chairs needed to be reserved at 6am.after 7am there is no chance to find a chairGenuine Expedia guest review
We stayed in the Royal Service. It was unbelievable. It was beautiful. The adult atmosphere is what we as a mature couple were looking for.Genuine Expedia guest review
"Great family experience"
Nice staff, clean rooms , wasn't happy about having to make reservations for some restaurants bc always booked !! And spa is over priced !!Genuine Expedia guest review
"Paradisus Cancun - Stayed July 28th to August 4th."
Beautiful hotel on the beach. We vacationed at this hotel after reading many reviews on the internet. It was the best vacation we have ever experienced. Our room was an ocean view suite with a king size bed. The room was beautiful, comfortable, and very clean. The mini bar was stocked full with soda, beer, juice, and water everyday. We received turn […] down service every night with lovely surprises including a bubble bath filled with rose petals. The staff knew we were celebrating our 30th wedding anniversary. The beach and water were beautiful. The food was very good except for the restaurant Vento. We enjoyed Naos Buffet, Blue Agave, and Market Grill. We cannot say enough about the hotel staff. They all work very hard to give us the best possible service. They were all sincerely friendly. Thank you to Aidee(at check in), Natalia(from Royal Service)Valeria, David, Pablo, and Omar(at the pool and beach), Carlos, Fransisco, Octavio, Edier, Eduardo, Roger, Roseanno(at the outside bar and restaurant for Royal Service), and all the other employees who worked so hard to give us a great vacation. Thank you Ceasar(our butler for Royal Service) for the surprises in our room and for your constant attention to us. We enjoyed all the shows every night. We will definitely stay at Paradisus the next time we vacation in Cancun. Read moreGenuine Expedia guest review
"Gorgeous Beach; close to town/shopping."
Restaurants were excellent; staff overall was superior and very helpful. This was our second time to this hotel. This time we traveled with 4 other families and their kids (13 kids total aged 8-12) and we felt very safe with them in and around the hotel for short, unsupervised trips (e.g. to the bathroom, to friends room's, family concierge, and from […] pool to beach etc). Read moreGenuine Expedia guest review
"Great and Beautifull Hotel"
Our first time at Paradisus resort. Worth every penny. Really close to the beach. The staff was great. We got settled down on the first floor and we requested a higher floor and it was not a problem for them. Made the change the next day. We loved it. Would go there again.Genuine Expedia guest review
We stayed at Paradisus in July 2014. The resort and staff are great. The staff at the cabanas near the ocean provide outstanding service. The food is good and there were several healthier food options. The beach is fabulous, but the water was too dangerous to swim during most of our stay. The lifeguards are there, but were often found looking away from […] the ocean or talking to others. We would definitely come back to the resort should we visit Cancun again. Read moreGenuine Expedia guest review
"Ocean front room worth it"
We stayed for three nights. When we arrived, a personal concierge tried to get us to go to some meeting the next day, and was quite persuasive, but we did not want to go. This I could do without. We were in Building 3, which was convenient b/c all the restaurants were in this building, but the loud music there made it hard to fall asleep, and the music […] on the beach drowned out the sound of the sea waves, which was a shame. So we just moved farther down on the beach. Other than those two aspects, we enjoyed our stay. Having an ocean view room was worth it, to be able to stand on the balcony and see the incomparable turquoise waters of the Caribbean Sea. Having the waiters/waitresses on the beach to bring drinks was very nice; we tipped them a dollar or two each time they brought us a drink. They work hard in the summer heat, and were all very polite. We ate all of our meals in the Naos Restaurant buffet. Breakfasts had a station where special juices could be made. We sat in the same area for each meal, and were well taken care of by the waiters Oscar, Alejandro, and Jaime. Even though tips are supposed to be included in the all-inclusive aspect, we always tipped anyway because of the excellent service. We had brought a bunch of dollar bills with us, and used these for tipping, bus fare, etc. We preferred to use pesos at the Market 28 though. It was a relaxing trip! Read moreGenuine Expedia guest review
"Nice hotel but not a good staff"
The hotel is very pretty and in a good location with a great beach. Some of the restaurants are pretty good. The room service takes 45-60 mins and we had to call and request the mini bar be restocked on a daily basis...which is frustrating. The worst part about the hotel was the high pressure timeshare attempts. We actually had one confront us on our […] way into Cancun and accuse us of going to another hotel timeshare presentation...and he called us liars when we told him we were going to Walmart. Pretty hotel and great hotel chain, but we wouldn't stay here again. Read moreGenuine Expedia guest review
My husband and I have been to atleast 4 other all inclusives and Paradisus Cancun has by far been our favorite. The food and service were great all week. Very impressed with the nightly restaurants. Had a great time and WILL return!Genuine Expedia guest review
Great food, clean, comfortable, good location! Definitely upgrade room if you want quiet and all adult access.Genuine Expedia guest review
This hotel is beautiful. My family and I enjoyed our time there. The staff, in general, is very kind and attentive, but unfortunately we didn't have the best experience with our welcoming concierge. After we checked in, we met with a woman who was supposed to explain how the hotel worked and instead spent around 20 minutes adamantly trying to convince […] us of go to a timeshare presentation we did not want to attend. She also made us feel uncomfortable about our decision to book trips outside the hotel (which turned out to be cheaper and safe). Otherwise everything was wonderful. Rooms are very clean, the beach is awesome, the big pool get crowded but is nice. Read moreGenuine Expedia guest review
Amazing hotel except for the food which was terrible. My boyfriend and I had to eat outside of the resortGenuine Expedia guest review
"Very nice and most importantly clean hotel."
The staff is very accommodating and attentive. The beach is beautiful. The suite rooms with a balcony view of the ocean is worth the extra $.Genuine Expedia guest review
"Sent to the dungeon"
We reserved rooms with lagoon view. Nice hotel but apparently if you get a room through expedia you will be put in the dungeon. It seemed like a basement even though they consider it street level. It was very dark down there. our room had no view and there was leak above in bathroom ceiling that's when I requested to be moved. I kepted getting the run […] around when I would go ask if our new room was ready.I was told there was a limited section of hotel for bookings through expedia. The room we were moved to was much better and our stay was more comfortable after that. I think they shouldn't call it all inclusive if there are limitations with items on restaurant menu items and drinks. you have to be careful some stuff is included and some they charge extra for. Hotel lobby was very hot. The staff was very friendly. They spend too much time at check in trying to convince you to book excursions, which was annoying when your tired and want to go settle in your room. Read moreGenuine Expedia guest review
It was great! Planning on going next summer with a bigger group.Genuine Expedia guest review
"nice hotel&friendly staff."
nice hotel& friendly staff. fast room service. first time all inclusive and its all worth it the $$$$.. will come back nxt yr. safe to ride the bus just 5 mins away to the shopping centerGenuine Expedia guest review
"Unbelievable service and close to the beach"
The service at this hotel was absolutely amazing! Everyone was so nice and treated us like king and queen on our honeymoon. The food was outstanding, only thing that of you didn't eat at the buffet you had to make reservations in advance like 36 hours in advance. The water was beautiful and pool swim up bars were awesome. Off resort excursions were […] so much fun as well. Just make sure you shut your hotel balcony door otherwise the act turns off and we thought it was broken! Lol we would def recommend this resort for both fun and relaxation Read moreGenuine Expedia guest review
"The Best of the Best"
At 68 years old I have been in most vacation spots in the world, and this hotel tops them all. From the buildings to the staff to the food and the beach and surrounding area this place has it all.Genuine Expedia guest review
Very friendly staff. Fast service when you need something. Location was good and convenient to public transportation.Genuine Expedia guest review
My family and myself spend a wonderfull vacation at this hotel.I highly recommend to everyone.Genuine Expedia guest review
"Perfect family getaway"
My family and I went to Paradisus Cancun in July 2014 for the first time, and had an amazing experience. We did the Family Concierge package, and Grace was wonderful. She really spoiled us and our two kids, (son 5 and daugther 8). The restaurants were really good, and had a nice variety of food choices for the adults and children. The pools were fantastic. […] We especially loved renting a cabana bed at the family concierge pool. My kids loved swimming over to the swim up pool bar to get refreshing fruit drinks. The beach was beautiful and child friendly. Lots of hours spent collecting seashells and jumping in the waves. We did two excursions. Both were a lot of fun. Explor was amazing and my children loved it. This was our favorite day. We also went to Chitzenitza (sp?). It was a long trip, but we got to swim in a swim hole and also stop for lunch. The hotel was beautiful, and the family concierge service really helped cater to our needs. The gym was nicely equipped, and the spa was wonderful. I would highly recommend this hotel. Read moreGenuine Expedia guest review
"Not coming back"
This hotel is just ok...I've been here twice and both times I've left promising never to come back. There's a nice beach, and the pool is alright. However inside the hotel it is impossible to get cooled down. The ac may work if you're lucky and the main areas are so hot it's unbearable. I'm sure there's plenty of other spots that are more ideal for […] the money down there. Read moreGenuine Expedia guest review
"Worst service in Cancun."
From the moment we tried to check in we had problems with the staff. We didn't get our rooms until 3:30, despite the fact that we had requested rarely check-in. They could not find the Expedia room info on their computer and argued over my reservation. I was forced to print my room info in order to secure my reservation. The staff (speciallly management) […] were the rudest we have ever seen, I have traveled to Cancun 6 times and this was the worst. The hotel was beautiful.....I wish we were treated better. Read moreGenuine Expedia guest review
My wife and I stayed there for 10 days and we enjoyed the food and good service.It was lovely experience thanks to paradisus hotel and the staffs.Genuine Expedia guest review
"beautiful resort - I shall return"
had a great time and the staff (minus check in) was AWESOME - Alfonzo is one cool dude (fixer) the beach was great / WIFI was spotty / AC needs to be colder / booking restaurants must be done one day in advance and you must call @ 7am sharp to guarantee a spot, if not you will be eating the Buffet or Tacos. The Buffet was great if you were a fan of […] German or Finland cuisine due to the raw meat and smelly cheese selection. Southern boy not so much... the market grill was my favorite restaurant the meat selection (cooked) was great - lamb / chicken / pork / filet mignon / bacon wrapped turkey - all grilled to perfection Read moreGenuine Expedia guest review
"Good place but service is outstanding"
From moment you walk in, you are being catered to. After my 9 & 7 yr old daughters discovered the kids club, they never wanted to leave. Staff really made sure the kids had so much fun. Overall both adults and kids alike had a wonderful, relaxing vacation! Plan to return!Genuine Expedia guest review
"It was a horrible hotel and stay!!!!"
Don't stay here!!! Terrible food and hotel smelled on incense which was nauseating. Spa was a joke. She did my pedicure where u wash hair and u could never get a reservation for any of the restaurants which means u were stuck eating buffet. Room service slow and food gross. We stayed June 30th 2014-July 5th and will never ever go to this hotel again!!!!! […] Please please choose another place Read moreGenuine Expedia guest review
"Great family resort"
Great family experience. I would recommend paradisus cancun to a friend. One of the restaurants called nois has a great variationGenuine Expedia guest review
"Paradisus general review."
First surprise is that they don't have a pirate ship as appears on the hotel web page. Important part of my desition to book on that hotel was that kids will love it. Second think don't like is the bar TV signal is really bad and live shows at night are ok but there is not enough space for everybody to stay confortable and watch the show, they need […] an auditorium. Read moreGenuine Expedia guest review
"Nice hotel but old building."
Overall nice, close to the beach. Did is great. However, it isold building and lacks air conditioning in many of common area which makes you sweaty like crazy.Genuine Expedia guest review
service was lacking. we were unable to obtain restaurant reservations. For a 4Star resort, the service was not pleasing.Genuine Expedia guest review
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