We stayed in the Royal Service. It was unbelievable. It was beautiful. The adult atmosphere is what we as a mature couple were looking for.Genuine Expedia guest review
"Great family experience"
Nice staff, clean rooms , wasn't happy about having to make reservations for some restaurants bc always booked !! And spa is over priced !!Genuine Expedia guest review
"Paradisus Cancun - Stayed July 28th to August 4th."
Beautiful hotel on the beach. We vacationed at this hotel after reading many reviews on the internet. It was the best vacation we have ever experienced. Our room was an ocean view suite with a king size bed. The room was beautiful, comfortable, and very clean. The mini bar was stocked full with soda, beer, juice, and water everyday. We received turn […] down service every night with lovely surprises including a bubble bath filled with rose petals. The staff knew we were celebrating our 30th wedding anniversary. The beach and water were beautiful. The food was very good except for the restaurant Vento. We enjoyed Naos Buffet, Blue Agave, and Market Grill. We cannot say enough about the hotel staff. They all work very hard to give us the best possible service. They were all sincerely friendly. Thank you to Aidee(at check in), Natalia(from Royal Service)Valeria, David, Pablo, and Omar(at the pool and beach), Carlos, Fransisco, Octavio, Edier, Eduardo, Roger, Roseanno(at the outside bar and restaurant for Royal Service), and all the other employees who worked so hard to give us a great vacation. Thank you Ceasar(our butler for Royal Service) for the surprises in our room and for your constant attention to us. We enjoyed all the shows every night. We will definitely stay at Paradisus the next time we vacation in Cancun. Read moreGenuine Expedia guest review
"Gorgeous Beach; close to town/shopping."
Restaurants were excellent; staff overall was superior and very helpful. This was our second time to this hotel. This time we traveled with 4 other families and their kids (13 kids total aged 8-12) and we felt very safe with them in and around the hotel for short, unsupervised trips (e.g. to the bathroom, to friends room's, family concierge, and from […] pool to beach etc). Read moreGenuine Expedia guest review
"Great and Beautifull Hotel"
Our first time at Paradisus resort. Worth every penny. Really close to the beach. The staff was great. We got settled down on the first floor and we requested a higher floor and it was not a problem for them. Made the change the next day. We loved it. Would go there again.Genuine Expedia guest review
We stayed at Paradisus in July 2014. The resort and staff are great. The staff at the cabanas near the ocean provide outstanding service. The food is good and there were several healthier food options. The beach is fabulous, but the water was too dangerous to swim during most of our stay. The lifeguards are there, but were often found looking away from […] the ocean or talking to others. We would definitely come back to the resort should we visit Cancun again. Read moreGenuine Expedia guest review
"Ocean front room worth it"
We stayed for three nights. When we arrived, a personal concierge tried to get us to go to some meeting the next day, and was quite persuasive, but we did not want to go. This I could do without. We were in Building 3, which was convenient b/c all the restaurants were in this building, but the loud music there made it hard to fall asleep, and the music […] on the beach drowned out the sound of the sea waves, which was a shame. So we just moved farther down on the beach. Other than those two aspects, we enjoyed our stay. Having an ocean view room was worth it, to be able to stand on the balcony and see the incomparable turquoise waters of the Caribbean Sea. Having the waiters/waitresses on the beach to bring drinks was very nice; we tipped them a dollar or two each time they brought us a drink. They work hard in the summer heat, and were all very polite. We ate all of our meals in the Naos Restaurant buffet. Breakfasts had a station where special juices could be made. We sat in the same area for each meal, and were well taken care of by the waiters Oscar, Alejandro, and Jaime. Even though tips are supposed to be included in the all-inclusive aspect, we always tipped anyway because of the excellent service. We had brought a bunch of dollar bills with us, and used these for tipping, bus fare, etc. We preferred to use pesos at the Market 28 though. It was a relaxing trip! Read moreGenuine Expedia guest review
"Nice hotel but not a good staff"
The hotel is very pretty and in a good location with a great beach. Some of the restaurants are pretty good. The room service takes 45-60 mins and we had to call and request the mini bar be restocked on a daily basis...which is frustrating. The worst part about the hotel was the high pressure timeshare attempts. We actually had one confront us on our […] way into Cancun and accuse us of going to another hotel timeshare presentation...and he called us liars when we told him we were going to Walmart. Pretty hotel and great hotel chain, but we wouldn't stay here again. Read moreGenuine Expedia guest review
My husband and I have been to atleast 4 other all inclusives and Paradisus Cancun has by far been our favorite. The food and service were great all week. Very impressed with the nightly restaurants. Had a great time and WILL return!Genuine Expedia guest review
Great food, clean, comfortable, good location! Definitely upgrade room if you want quiet and all adult access.Genuine Expedia guest review
This hotel is beautiful. My family and I enjoyed our time there. The staff, in general, is very kind and attentive, but unfortunately we didn't have the best experience with our welcoming concierge. After we checked in, we met with a woman who was supposed to explain how the hotel worked and instead spent around 20 minutes adamantly trying to convince […] us of go to a timeshare presentation we did not want to attend. She also made us feel uncomfortable about our decision to book trips outside the hotel (which turned out to be cheaper and safe). Otherwise everything was wonderful. Rooms are very clean, the beach is awesome, the big pool get crowded but is nice. Read moreGenuine Expedia guest review
Amazing hotel except for the food which was terrible. My boyfriend and I had to eat outside of the resortGenuine Expedia guest review
"Very nice and most importantly clean hotel."
The staff is very accommodating and attentive. The beach is beautiful. The suite rooms with a balcony view of the ocean is worth the extra $.Genuine Expedia guest review
"Sent to the dungeon"
We reserved rooms with lagoon view. Nice hotel but apparently if you get a room through expedia you will be put in the dungeon. It seemed like a basement even though they consider it street level. It was very dark down there. our room had no view and there was leak above in bathroom ceiling that's when I requested to be moved. I kepted getting the run […] around when I would go ask if our new room was ready.I was told there was a limited section of hotel for bookings through expedia. The room we were moved to was much better and our stay was more comfortable after that. I think they shouldn't call it all inclusive if there are limitations with items on restaurant menu items and drinks. you have to be careful some stuff is included and some they charge extra for. Hotel lobby was very hot. The staff was very friendly. They spend too much time at check in trying to convince you to book excursions, which was annoying when your tired and want to go settle in your room. Read moreGenuine Expedia guest review
It was great! Planning on going next summer with a bigger group.Genuine Expedia guest review
"nice hotel&friendly staff."
nice hotel& friendly staff. fast room service. first time all inclusive and its all worth it the $$$$.. will come back nxt yr. safe to ride the bus just 5 mins away to the shopping centerGenuine Expedia guest review
"Unbelievable service and close to the beach"
The service at this hotel was absolutely amazing! Everyone was so nice and treated us like king and queen on our honeymoon. The food was outstanding, only thing that of you didn't eat at the buffet you had to make reservations in advance like 36 hours in advance. The water was beautiful and pool swim up bars were awesome. Off resort excursions were […] so much fun as well. Just make sure you shut your hotel balcony door otherwise the act turns off and we thought it was broken! Lol we would def recommend this resort for both fun and relaxation Read moreGenuine Expedia guest review
"The Best of the Best"
At 68 years old I have been in most vacation spots in the world, and this hotel tops them all. From the buildings to the staff to the food and the beach and surrounding area this place has it all.Genuine Expedia guest review
Very friendly staff. Fast service when you need something. Location was good and convenient to public transportation.Genuine Expedia guest review
My family and myself spend a wonderfull vacation at this hotel.I highly recommend to everyone.Genuine Expedia guest review
"Perfect family getaway"
My family and I went to Paradisus Cancun in July 2014 for the first time, and had an amazing experience. We did the Family Concierge package, and Grace was wonderful. She really spoiled us and our two kids, (son 5 and daugther 8). The restaurants were really good, and had a nice variety of food choices for the adults and children. The pools were fantastic. […] We especially loved renting a cabana bed at the family concierge pool. My kids loved swimming over to the swim up pool bar to get refreshing fruit drinks. The beach was beautiful and child friendly. Lots of hours spent collecting seashells and jumping in the waves. We did two excursions. Both were a lot of fun. Explor was amazing and my children loved it. This was our favorite day. We also went to Chitzenitza (sp?). It was a long trip, but we got to swim in a swim hole and also stop for lunch. The hotel was beautiful, and the family concierge service really helped cater to our needs. The gym was nicely equipped, and the spa was wonderful. I would highly recommend this hotel. Read moreGenuine Expedia guest review
"Not coming back"
This hotel is just ok...I've been here twice and both times I've left promising never to come back. There's a nice beach, and the pool is alright. However inside the hotel it is impossible to get cooled down. The ac may work if you're lucky and the main areas are so hot it's unbearable. I'm sure there's plenty of other spots that are more ideal for […] the money down there. Read moreGenuine Expedia guest review
"Worst service in Cancun."
From the moment we tried to check in we had problems with the staff. We didn't get our rooms until 3:30, despite the fact that we had requested rarely check-in. They could not find the Expedia room info on their computer and argued over my reservation. I was forced to print my room info in order to secure my reservation. The staff (speciallly management) […] were the rudest we have ever seen, I have traveled to Cancun 6 times and this was the worst. The hotel was beautiful.....I wish we were treated better. Read moreGenuine Expedia guest review
My wife and I stayed there for 10 days and we enjoyed the food and good service.It was lovely experience thanks to paradisus hotel and the staffs.Genuine Expedia guest review
"beautiful resort - I shall return"
had a great time and the staff (minus check in) was AWESOME - Alfonzo is one cool dude (fixer) the beach was great / WIFI was spotty / AC needs to be colder / booking restaurants must be done one day in advance and you must call @ 7am sharp to guarantee a spot, if not you will be eating the Buffet or Tacos. The Buffet was great if you were a fan of […] German or Finland cuisine due to the raw meat and smelly cheese selection. Southern boy not so much... the market grill was my favorite restaurant the meat selection (cooked) was great - lamb / chicken / pork / filet mignon / bacon wrapped turkey - all grilled to perfection Read moreGenuine Expedia guest review
"Good place but service is outstanding"
From moment you walk in, you are being catered to. After my 9 & 7 yr old daughters discovered the kids club, they never wanted to leave. Staff really made sure the kids had so much fun. Overall both adults and kids alike had a wonderful, relaxing vacation! Plan to return!Genuine Expedia guest review
"It was a horrible hotel and stay!!!!"
Don't stay here!!! Terrible food and hotel smelled on incense which was nauseating. Spa was a joke. She did my pedicure where u wash hair and u could never get a reservation for any of the restaurants which means u were stuck eating buffet. Room service slow and food gross. We stayed June 30th 2014-July 5th and will never ever go to this hotel again!!!!! […] Please please choose another place Read moreGenuine Expedia guest review
"Great family resort"
Great family experience. I would recommend paradisus cancun to a friend. One of the restaurants called nois has a great variationGenuine Expedia guest review
"Paradisus general review."
First surprise is that they don't have a pirate ship as appears on the hotel web page. Important part of my desition to book on that hotel was that kids will love it. Second think don't like is the bar TV signal is really bad and live shows at night are ok but there is not enough space for everybody to stay confortable and watch the show, they need […] an auditorium. Read moreGenuine Expedia guest review
"Nice hotel but old building."
Overall nice, close to the beach. Did is great. However, it isold building and lacks air conditioning in many of common area which makes you sweaty like crazy.Genuine Expedia guest review
service was lacking. we were unable to obtain restaurant reservations. For a 4Star resort, the service was not pleasing.Genuine Expedia guest review
"It really is paradise!"
The service is excellent and the hotel is beautiful. We went with our two boys 6 and 11 years old. They absolutely loved it. The kids club is great and has many different activities every day. My husband and I also loved it. Many things to do and the food is great. Alot better than wr expected and wr had premium drinks. The spa was awesome. (Moises […] was excellent) don't have any doubt on booking at the wonderful resort. My family and i are looking forward to our return. Read moreGenuine Expedia guest review
This was the best vacation experience my husband and I have EVER had!!!!! Where can I begin!!!!? The room was gorgeous fully equipped and the fridge was stocked also!!! The royal service was perfect. Natalie and Hector took care of our every need from late nite cookie cravings to decorating the room for my B-day. The food was very good just make sure […] you pick the restaurant that will prepare food your accustomed to eating. If you don't there is always 24hour room service which is good also.The waiters were awesome and the bartenders made all top-shelf drinks. The pool was a nice temperature and not crowded. The beach was beautiful however, the water was a lil rough and chilly. The hotel has 9 restaurants, nightly shoes, excursion center, rental car sales office, golf, tennis court and a spa. Basically anything you could possibly need is there. Oh yea and the beds at the pool were also fab! Also there are waiters at the pool who bring you drinks or food. This trip was so perfect!!!! We will be back next year for sure! Read moreGenuine Expedia guest review
"Pretty nice with room for improvement"
Great service from all the hotel staff. My only qualm was with the quality of the food and the room. The food was not great and resulted in unhappy bowels despite eating an abundance of fruit and salad. The reservation required system for the restaurants is a complete fail and requires you to book early in the morning as by noon they are all full and […] unable to take your reservation. Good news is the only restaurant that doesn't take reservations, the taco bar, is probably the best restaurant there. Beside this the food was pretty gross in most of the restaurants and at the buffet. Ingredients tasted low quality and not prepared well at all. As for the rooms, they were nice looking but the beds were uncomfortable and small (we were in a room with two beds that were Full size). The light switches were rigged all weird and one light switch by the door was the "master" and if turned off switched all the power in the entire room off. Neighther of the lamps worked at all so we used the ceiling lights the entire time and the safe in the room didn't work so we couldn't store our belongings in it. Also, the fuse in the bathroom blew easily so you could never use the dryer that was provided in the room because it would cause the fuse to blow. Read moreGenuine Expedia guest review
Had a great time. Staff made us feel welcome and were very responsive to our needs/requests.Genuine Expedia guest review
"Excellent Honeymoon spot!!"
We had an amazing time here. We were on our honeymoon and felt like VIP's! From the minute we arrived, we were greeted by friendly staff and a wonderful concierge, Bianca. She made us feel at home and gave us a tour and told us how reservations and meals worked. Then we met Bernice who was also a gem! Those two are wonderful assets! We didn't have any […] problems making reservations the day before. We got to experience most of the restaurants, shows, and the dance club. The alcoholic drinks were awesome! No matter what bar we went to...they were awesome! The swim-up bar was fun! The hotel is very clean and you always see someone cleaning all the time. It is awesome that the mini-bar is included in the room price. The beds were very comfortable as well. We loved our oceanview that also overlooked the pool (bldg 3) We loved this hotel! It felt like paradise! Read moreGenuine Expedia guest review
"Paradise at Paradisus"
We arrived at this resort with our two kids (7 and 10) after a short 20 minute ride from the airport and greeted swiftly and promptly. Check in was a quick with no issues. After you are given your bracelet (if you are a frequent traveler to all-inclusive resorts you are familiar with the plastic band...not here this one is nice) and a welcome drink […] we had a brief meeting with a concierge to have an overview of the resort. This also included an invitation to see the vacation club. After our meeting with our concierge, we went to our room where our luggage arrived within minutes. We booked a Deluxe Ocean View room, this was fantastic! The room was a king bed with a pull out sofa bed. We slept comfortably, but it was tight with all of our stuff. They did offer an upgrade for $150 / night, which we politely declined. It was the most beautiful view! The resort is set on the most beautiful beach we have seen. You can walk for miles either direction on the white, soft sand. The resort is very clean and the service is spectacular. I would like to commend Richer at the buffet in the morning. It addition, Marisol our waiter at the pool never missed a beat! I would highly recommend the Market Grill and Bana. These are reservation only restaurants and family friendly. I will come back here...it cant be soon enough! Read moreGenuine Expedia guest review
"Rlk. Nice resort"
Stayed in ocean front royal service.staff was excellent and friendly,only bad part was our butler ,messed up our dinner reservations and never reached out to us,we had to find him.pedro and pool and beach staff outstanding.restaurants very good,overall good experience,Genuine Expedia guest review
Overall, great experience. Just a bit loud at night because the room was above Red Lounge. Staff was wonderful and very accommodating.Genuine Expedia guest review
"Family concierge staff is horrible"
Family concierge staff is bad. The butlers and pool staff jose and juan are good good. And pool staff r good family xoncierge does not know how to deal with families. Making aimple bali bed reservations is hard for th to do. Mgt needs to underatand the staff at the family xoncierge are horribleGenuine Expedia guest review
"OK for the money"
Paradisus Cancun is a pretty hotel that is overdue for refurbishment. Beautiful atrium but it is not air conditioned. Nice, clean rooms but in need of upgrading. Big pool but the pool deck is old and ready for replacement. Overall the staff was attentive and courteous. Our stay was all inclusive. The food was good but felt like they were trying to steer […] us towards the buffet instead of the full service restaurants which required reservations. Reservations were difficult to get, supposedly because they were full. Later would walk by the restaurant and see half the tables empty. Overall Paradisus is alright for the price but, if you can afford it, go for something nicer. Read moreGenuine Expedia guest review
"Nice resort w Staff & Location their best assets"
The resort is on some gorgeous property.. Beautiful white sand beach and clear water on the Cancun Hotel strip. The public bus runs right outside and is only $1 USD or about $10 pesos. The rooms they gave us were dirty and old with bad bedding and when we arrived, the floor wasn't even sweeped or mopped. We had to ask the cleaning ladies the next day […] to do it. Had to call for towels 3 times the whole week because they remove the old towels and not leave ANY clean towels at all. Resort smelled funny and resembled a mall. Food was good; not amazing, but pleasant. Their best assets are definitely their staff. Really nice servers at the restaurants and the pool/beach areas. Also - be warned. As soon as you step foot in there, they assign a timeshare person to try to make you come for a presentation. And they attack before even checking in. We just wanted to go get lunch since our room wasn't ready but had to be polite and sit and listen to their pitch to try to get us to come. That's a huge turnoff since the resort is not cheap and it's not like we paid at a discount. Read moreGenuine Expedia guest review
"Beautiful hotel, but not worth it"
We just came back from Cancun after a week, June 21, 2014. The first impression of the hotel was amazing! The facility itself is beautiful, different. We had booked the Family Concierge experience. First, and this has nothing to do with the hotel, if you go to Cancun for the beach then do not go. White, fine sand, turquoise color water, but all just […] to watch, not to swim. The sea is too rough all the time. Back to the hotel, only one buffet, a small one, for such a big hotel and no variety of food, poor selection is best description. Other 6 restaurants, all gourmet, some ridiculously gourmet, that leave you having to go to the buffet after your meal. Reservation is required, some are adult only, and one is completely not included in the "all-inclusive" package. All-inclusive is no longer that. House wine? White or Merlot, everything else not included. Going to Mexico, but Corona and Modelo beers not included, and the list goes on and on and extends to the food, the services. The staff tries too hard to be polite and ends up being annoying. Inside the hotel the hunt is on for your money, they try to sell you the Club Melia at all cost. Outside the hotel, it is even worse!! It was in all a very disappointing trip for us. Definitely not going back. Read moreGenuine Expedia guest review
We took our 5 and 7 yr old boys for 6 nights. They were really nice to the kids. Gave them robes and slippers upon arrival. They always left them a surprise during turn down service and would get them anything they would ask for. We did not use the kids club but saw several kids there and they appeared to be having fun. The pool. Is really big and connect […] via lazy river to the kids poll. They even had a baby pool off to the side. The food was great even the Buffett was really good. We did not play the towel game or every have issues finding places to sit. The beach is clean big and nice. This was a very nice all inclusive. We have stayed at several in Jamaica and in Cancun. I would have no problem going back. Read moreGenuine Expedia guest review
"Enjoyable stay at Paradisus Cancun."
My first time in Cancun and I would go back again.Genuine Expedia guest review
The hotel has great restaraunts and the the buffet is even good. The staff does everything to make sure you are taken care of. Make sure that you get a ocean view room not lagoon view you will be very disappointed. If you have the extra money take the royal service. Very quite, they take care of you on a different level seperate areas that others cant […] go to and no kids allowed in these areas. Your private butler will make your dinner reservations and you do not have to worry about that all week. Royal treatment gets first pick of dinner times and reservations. The Blue Agave taco Bar is amazing ask for the family platter. Not on menu but will give you a little of everything to try for each person. we were at this hotel during a several day rain storm, construction could not take all the rain so there were alot of leaks all over the buildings and thru the doors to your balcony. We were glad that we were not in a sprwling resort that is outside everywhere that you have to walk from Building to building we would have spet a week soaked, so that is nice that it is all inside. Security is very present and felt safe on resort. For water sports go across the street and get a combo of trips with the water sports company. the bundle is cheaper. You can also have the fish pedicure where the fish eat the dead skin of your feet. Weird but a once in a life time event. Take a bunch of 1 dollar bills for tips (even though it is a no tipping hotel) Service increases for yours Read moreGenuine Expedia guest review
"There are nicer places to stay at"
Stayed for 6 days. Had a one bedroom FC ocean front room. Had a living room and a separate bedroom. Nice room but had to call the staff all the time to get the coffee and drinks refilled. The is too deep to really enjoy. Food at the buffet is good but they never change it up. After a few days it gets boring. Restaurants are hit and miss. Some items […] taste good others you take one bite and don't bother eating the rest because it taste so bad. Service at the pool is okay at best. Pool side food is alright but again always the same each day. Place is very clean, staff are very nice beach is wonderful but there are nicer places in Cancun in the same price range. We have stayed at Melia resorts before and thought the Melia Paradisus would have the same level of service. The zen music, and insents, try to set the stage for pampering but you don't receive it. Won't be coming back. Read moreGenuine Expedia guest review
"Wonderful Family Vacation!"
Our family had a wonderful vacation at the Paradisus. The children had so much fun at the pools and of the beach. We were able to relax so much. The fact that is was all inclusive was just an extra added bonus. All of the restaurants were fantastic. The buffet was also perfect for breakfast. We will definitely be back to enjoy this beautiful resort […] . Read moreGenuine Expedia guest review
I enjoyed my 6 day family vacation at Paradisis. The beach was fantastic. The food could be better though.Genuine Expedia guest review
Lot's of issues: rain flooded my room, not once, but twice. And when I say flooded: I had water from the glass doors to the bathroom on the other side of the room. I had to change rooms once, and then fend for myself the second time. I requested maintenance, but got housekeeping with bathroom towels instead. The food was less than stellar. The system […] in place for restaurant reservations is weak at best. Reservations are only allowed one day in advance. If you leave the hotel on a tour before 7:00 AM, by the time you return, the restaurants are booked for the following night. The grounds are okay. Nothing great. Housekeeping was terrible: no facecloths, no sweeping of the room, no refilling the mini-bar, never got around to cleaning the room until after 5:00 PM (except on check-out day when they were knocking on the door at 7:30 AM). If you have a room close to the restaurants, you will hear the music and noise from the bar. Pools are nice, but be warned, there seems to be no cut-off system for the drunken folks. The restaurants are, again, okay. They always seem to be pushing you out the door; specifically the Mixed Grille. They practically throw the meat at you. If you go to the buffet, be prepared for a long wait for a drink. There is only one lounge chair per deck. No chairs to sit! Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )