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"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
"2012 Cacun Trip"Reviewed by a Hotels.com guest on May 5, 2012
This was great place to stay, no screaming sring breakers. This is an adult oriented all inclusive hotel. The food was excenllent, you have to try the rotisserie chicken on the beach!
Reviewed by a Hotels.com guest on May 4, 2012
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"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
"HIGHLY RECOMMENDED!!"Reviewed by a Hotels.com guest on May 2, 2012
Wow! What an amazing time we had staying at the Royal Solaris!! We spent our 19th anniversary at this all inclusive resort for 4 days and never even had the slightest urge to go into town or leave the hotel. Friendly staff checked us in. They were knowledgeable, efficient, and there was no waiting. The Time Share lady who offered us a "quick tour" of the hotel but did not get pushy or upset when we told we just wanted to get to our room and then hit the beach. She asked that we come see her, but we never did and we never got bothered with Time Share talk the rest of the time. The multiple pools looked like lots of fun, but hey...we have a pool at home so we spent every waking minute at the beautiful beaches. The "vendors" walking up and down the beach were not pushy at all and after each one made their 1st pass/effort, they didn't bother us the rest of the day. Benjamin and Kike (pronounced kee-kay), were our beach waiters over the weekend and both of them were absolutely tremendous!! We could not have asked for a better experience. The room was clean, it had a comfortable bed, and plenty of water pressure for our showers. Oh...and pay the little extra to get the beach view room...spectacular views of the sunrise and gorgeous blue waters!!
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This resort is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities such as tennis. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Paradise - Glass-walled dining room and ocean-view terrace. Food-court-style restaurant serving breakfast, lunch buffets daily. Dress code: casual.
Shangri-La - Ocean-view rotunda under high, fabric-draped ceiling. Formal wicker chairs, table linens, soft-yellow decor. À la carte dinner service. Starters include beef-and-lobster carpaccio. Soup and salad choices. Main courses such as beef tenderloin in herb-marrow crust, fish and lobster in champagne cream sauce, game hen with shrimp, morels, and asparagus in Riesling sauce. Vegetarian dishes served. Dress code: long pants, collared shirts, and closed-toe shoes for men.
Old Barn - Steakhouse with antler chandeliers. À la carte dinner service. Choices include sandwiches, burgers, steaks, prime rib, salmon, chicken, three styles of pork ribs, and vegetarian dishes. Dress code: casual.
Sumo - Japanese restaurant offering à la carte dinner service and a sushi bar. Dress code: casual.
Pier 12 - Casual oceanfront restaurant specializing in à la carte seafood for lunch, dinner. Choices such as oyster stew, seafood soup with Pernod, crab cakes, grilled tuna, steamed mussels. Also, chicken, steak, vegetarian dishes.
Sixtie's - Casual bar featuring DJ music, dance floor, game tables, overstuffed lounge seating. Open early evening to after midnight.
The Breeze - Open-air poolside spot open for snacks and tropical drinks. Early morning express coffee service.
Tiki - Beach bar open late morning to after midnight.
Dolphin Bar - Beach bar open mid-morning to early evening.
Beer Garden - Lobby bar open mid-morning to late evening for cocktails.
Room service is available 24 hours a day as part of the All Inclusive Plan.
The resort features a 38-meter-long (125-f) hourglass-shaped swimming pool terraced above a long, 18.25-meter-deep (60-ft) flat beach furnished with lounge chairs and 45 thatch-roof palapas.
The All Inclusive Plan includes tennis on a lighted court, aerobics, yoga, and beach volleyball. Also included are use of kayaks, small sailboats, paddleboats, and windsurfers at AquaWorld marina 2 km (1.25 mi) away on Nichupté Lagoon. Complimentary shuttles transport guests to the marina. Independent operators on the beach charge fees for personal watercraft and parasailing.
The recreational activities listed below are available either on site or near the resort; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
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"Great!"
Excellent stay - We had so much fun at this hotel before we ever even checked in! Great food. Definetely something always going on - A great place to relax but yet have a good time!
"Hotel close to a lot of Activities"
Generally good all around Hotel. There were (4) resturants but The Steak House was closed every other day. This was not mentioned in the flyer? The Japenese Resturant did not have really good foods.There was only one resturant open for breakfast. The bacon was always too well done. The Steak House had really good Steaks. The Staff was wonderfull. They […] put me above the Night Club the first day and could not go to sleep until 2:00AM. They did move me and it was great. Read more
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"Lively Atmosphere and Comfy Beds"
We had a wonderful time at the Golden Parnassus! The service was great, beds and pillows were very comfortable. We had an ocean view, jacuzzi room ....very nice! Food was okay, but great cocktails and beautiful beach! Good value.
"Golden Parnassus"
I stayed at the Golden Parnassus at the end of Oct 2011. Unfortunately my arrival was delayed a couple of days as flights had been cancelled due to a typhoon in that area and flights were hard to get when operating. Luckily there was minimal damage in Cancun and the hotel. The Bad: I was travelling with friends, and we had similar experiences with […] the registration personnel at the hotel being quite uncooperative and nonchalant about resolving any issues that were raised. Upon checking in, we discovered both rooms had larges puddles of water on the tiled floors of about one third of the bedroom area, which in addition to being inconvenient in limiting space to place things, was quite dangerous as very slippery. The reception was notified at bout 2 p.m., and nothing done until the next day room service (and it wasn't raining that afternoon). Also the rooms has a very mouldy smell, which you decreased by opening all the doors and propping them open, and eventually just got used to. The shower screens leaked so that after a shower, the bathroom floor also ended up puddled. Additional water problems were in the hotel main sections and restaurants where puddles were formed from leaking ceilings, however usually these were marked by "danger" signs, or a worker with a towel on the end of a broom was walking around wiping up the water. Reception staff virtually called us liars when they were informed 2 bottles of purified water that was supposed to provided to your room each day hadn't been provided. This was almost every day, and some days rectified, other days wasn't. Good Food was ok, provision of drinks quite good, and other staff (except for reception) were quite helpful and friendly. Conclusion Mainly due to reception staff, water issues and the smell, I would consider other places. Friends stated "they would never return". Read more
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