"Close to the beach"
The hotel was located near the beach, about a 10 min walk. The staff was great, available 24 hrs. The only downfall was the carpet was a dark green color so it gives the room/place a dirty look. I had a room at the corner and the next room was legitally next to my door and so I can hear when the neighbors came in and out.Genuine Expedia guest review
"Cheap in Honolulu"
We needed a 2 bd-room suite for a family of 5. Private bedrooms and balcony. Great location. Air conditioners were a bit noisy. Tile in shower could have had all the mildew removed or cleaned better but for $150 for a night that we were only showering and sleeping it was ok. Better than paying twice the rate for a newer facility or two rooms elsewhere. […] Convenience of IHOP, McDs and shopping on the corner and the mall a block down the road. Read moreGenuine Expedia guest review
"Would never stay again"
The hotel is very old, the linens and towels very dirty and holed. We had a connecting door in our 2 bdrm so called suite; the neighbors were very loud, we complained to the administration; they didn't want to do anything. We went to knock on the neighbors door ourselves. Awful experience.Genuine Expedia guest review
The futon that wasprovided was very uncomfortable it took longer to fall asleep since the middle bar kept digging into our backsGenuine Expedia guest review
"Reasonable without loosing comfort and convenience"
Had to book a couple nights stay at the last minute due to illness of a family member who had to have surgery on a different island. Having to do this on a very limited budget was scary. But I was over whelmed at the excellent price n convenience moderate furnishings, not the ritz but staff was sweet but limited as well as the parking. I believe I counted […] maybe 15 stalls. But for the situation? I couldn't have asked for better. Thank you. I already have referred two of my friends to stay there n would stay again if I could. Read moreGenuine Expedia guest review
"Good Place To Stay"
If you want to just sleep and enjoy the city, This is the perfect place to stay.Genuine Hotels.com guest review
I could write about problems, but why go there. This hotel is what we wanted and expected, close to the beach, had a full kitchen in the room, very nice helpful staff plus the price was very good. However if you got something about only wanting luxury to dump all that extra money you don't know what to do with, then it is not for you. However, it is […] a good family hotel the children felt comfortable played with other visiting children in the pool and some games in the family courtyard and it was close to everything, clean and maintained. Read moreGenuine Expedia guest review
I have been staying at this hotel every year since 2005 ,value, its worth every penny ,some rooms have been fixed while others our in process. I will stay here again. the staff folks are friendly and very helpful with needs. down fall "only one free coffee for week stay" but $1.05 per pot u can buy at counter .alohaGenuine Hotels.com guest review
We were not happy at all with this hotel. When we walked into the room we were overwhelmed by a pungent odor. The bed was very hard, some of the drawers in the dresser were broken,the shower had black mold, the carpet had large stains in areas throughout, and my wife got a rash on her legs and arms from sitting on the couch! Aside from the hotel, the […] staff were friendly but that was the only positive. We would not stay here again. Read moreGenuine Hotels.com guest review
for not being at the hotel most of the time we spent in Oahu, the hotel was OK. the good thing was having a full kitchen is good to cook quick meals after a long day. staff overall was friendly. You have to pay for coffee everyday if you want more, you have to pay for internet, little things that just want to make a person go ah, but like i said we […] tried to spend as much time exploring the land than at the hotel. also, I was told about a bug in our room that my cousin found. I will not be staying there again but for the time i did it was fine. Read moreGenuine Expedia guest review
"Typical Waikiki low budget hotel"
Sometimes you look for a place that's not too expensive and fits your budget, and that place you rent with lower expectations. This is one of those places it was great for what we needed it for, one night in Honolulu, but I wouldn't book it for an extended stay. The sliding back doors could easily be broken into so I never felt that my stuff was secure […] there. I had to carry all my valuables with me. Would've been better if there was a stick in the sliding door. Furthermore the back doors appeared to be broken into many many times. One good thing though, they had safes in every room. That being said I would still stay there and at the same circumstances. Read moreGenuine Hotels.com guest review
"THIS PLACE MADE A HAWAII VACATION HORRIBLE"
I understand that Waikiki and Honolulu are not necessarily the "Hawaii" experience but my goodness, this hotel was a joke. The room was tiny, the shower went hot-to-cold, cold-to-hot every 5 seconds while taking a shower. The couch in the living room was broken to the point where you couldn't sit on it. The front of the building seemed like a homeless […] crackhead hangout. I felt like I was staying in a cheap hotel in Hollywood or some run down neighborhood. The restaurant that is attached to the hotel was maybe the most disgusting restaurant I've seen (and that's saying a lot). The parking was a joke, they have like 8 slots on-site and those are swallowed up by employees so you have to park 2-3 blocks away AND pay $20/day. I wouldn't recommend this hotel to my worst enemy. Literally the worst place I've ever stayed at and I've done U.S. tours with punk bands and stayed in some pretty crappy places but this one takes the cake. Read moreGenuine Expedia guest review
"Good for the price."
Room was nice size. I did not have a TV in the bedroom. 1 packet of coffee for entire stay . No internet service without paying. Convenient location. Restaurant was very fair priced and the food was good.Genuine Hotels.com guest review
"OK if you get a discounted rate"
We stayed in a two-bedroom suite & a standard room with 2 double beds.Genuine Expedia guest review
"The Hotel and the services"
The first day when I checked in, the front desk lady asked $100.00 deposit, I gave her cash, but did not get any receipt. After when I checked out she said that she credited back to my account, also did not get any receipt for the proof. I have't got any credit back to my account 6 days after I checked my credit card. I would not recommend to my friends […] about this type of trust and the services. The room cleanness were not good, toilet was not cleaned, the towels were only partially changed. The shower room smelled. The faucet leaked in the kitchen and the bathroom. Read moreGenuine Expedia guest review
"A bit run down, but convenient"
This hotel is OK for an overnight stay, but I would not recommend for a long term stay. It is very convenient in that it is close to the International Market and many other shopping area's. There is an ABC store right on the corner and an IHOP across the street. The reception staff were very friendly and accommodating. There is construction nearby which […] makes for a noisy morning. Overall, if you are looking for a cheap place to spend the night, then this hotel will suit you well. Read moreGenuine Hotels.com guest review
"Really good people, but run down hotel/resort."
This place was probably amazing in the 80's. But now its decaying and the management isnt investing in it. The A/C smells moldy. The backs of the cooling fins were corroded away to white powder. The wicker headboards smell like urine. I bet its because when they wash it, the water causes dry rot between the slats. So if they replace with solid wood […] they will have happier guests. I am sensitive to smells, and the first thing i did was run to Times Supermarket and pick up air fresheners and febreeze. If you do go here do the same, and when you leave give the stuff you cant take on the plane to someone else staying there. Pay it forward. Also i was disappointed that there was no free wifi. I'm sorry but i'm from oregon, and even coffee shops and book stores have free wifi. Its a simple service, it costs little to implement and its easy to setup and secure. in this world where we live and die by our GPS smartphones, free wifi is a must. The best part of the place is the people. They are really good people and they want you to be happy. Irea busts her butt helping people out. She recommended some really good eats and has a genuine smile. Read moreGenuine Expedia guest review
"nice hotel and really enjoyed our stay"
everyone was so nice, it was clean and had a good timeGenuine Expedia guest review
"Great stay for the price."
This property is a little old and some of the rooms need paint but our stay was comfortable and the staff was extremely helpful. The hotel is doing some painting and repairs but had not gotten to our room yet. For the price that we paid, I can overlook some marks on the walls. We were about four blocks from the water but we didn't pay $300.00 a night […] and still had a place with a small kitchen, close to shopping and restaurants. If you want a bargain and don't mind the probably needed exercise after the luau's to walk to the beach, this property would probably work well for you. Read moreGenuine Expedia guest review
"Hotel showing it's age"
not very well maintained. No inhouse internet, incomplete kitchen supplies like serving bowls, salt or pepper and the such. If you don't mind bare existence, just a place to sleep and eat a quick meal, like we did, then this place is right up your alley, literally. Not too far from the beach and always a genuine and pleasant smile from their VASTLY […] UNDERPAID desk clerks. They were the nicest part of our hotel stay. Read moreGenuine Expedia guest review
When I checked in they didn't have the room available that I booked online. I was to have a one bedroom suite and they were over sold so I had to take a studio. I was never offered a price reduction. The room was ok but not as nice as the 2 other hotels I stayed at and it was very noisy. It sounded like slaming doors in the hallway and you could hear […] all the street noise. Also don't like the $100.00 hold they put on your credit card which takes days to be refunded after check out. I don't think I would stay here again and would not recommend. Read moreGenuine Hotels.com guest review
"Great location; hotel a bit old"
Hotel is not the cleanest and it's a bit old but it has a GREAT location and the staff is friendlyGenuine Hotels.com guest review
"Good price for the location"
I chose this hotel because of the kitchen amenities offered and at a great price. The building is old, and plumbing is somewhat out of date. However, for the price paid, I really didn't mind the overall decor of the room. The only downside of staying so close to the main part of downtown Honolulu is the noise. But it's mostly in the morning, and if […] you're going to be out doing other things most of the day, then this should not be an issue. Overall, the staff was friendly, and I enjoyed the stay. If the opportunity is right, I will come back again. Read moreGenuine Hotels.com guest review
"you get what you pay for"
The Castle Hokele Suites Waikiki is run down to say the least. The furniture was old and broken in some cases. The tiles in the bathroom looked like they hadn't been properly cleaned. There is zero counter space in the bathrooms. The staff was unfriendly and not helpful. There were no towels in our room and we had to keep requesting them. I could never […] connect to the wifi and no one answered the front desk phone when I called. I won't be staying there again and I recommend you look elsewhere as well. This is a hotel and I felt I was staying in a hostel, honestly. Read moreGenuine Hotels.com guest review
"close to the beach with kitchen"
The hallway and room smell. Bedroom is separated from kitchen/living room which make a nice 5 days staying.Genuine Expedia guest review
We knew it was an older hotel but was quite disappointed. We reserved two rooms with two double beds in each room (there was 5 of us traveling). My son (23 years old) was going to go between the two rooms so that's why we needed two beds in each room. When we arrived, we were given one room with two double beds and "one upgraded" room that had a separate […] bedroom with 1 double bed and a sofa sleeper. Not sure why this was considered an upgrade when my son had to sleep on the sofa sleeper. The air conditioner was leaking in one room and they had a bucket below it to collect the water, kind of ghetto! The pictures online were very deceiving. The offsite parking was much better than the onsite parking (one way in and too small). No matter how many days you stay, you are still given only one day of complimentary coffee. The front desk and housekeeping service was excellent. Very friendly and efficient. Read moreGenuine Expedia guest review
"Nice but needs work"
This hotel is in a great location close to shopping and the beach. the nightlife is amazing if you're looking for that. the staff was always very nice and helpful although the only complaints i have come from people staying in the room next to me (they were very loud and rude), and through cleanliness of my room when i first arrived was very displeasing. […] but my stay was generally enjoyable at this hotel. Read moreGenuine Expedia guest review
The first thing we noticed when arriving was that the place looked older in person than online. The staff seemed pretty good as we checked in. Then we opened our room and it smelled bad. The room and corridor were kind of grungy. While it seemed the staff was doing the daily room stuff, it seemed that the heavier cleaning, like scrubbing walls and shampooing […] carpet, hadn't been done for a long while. We also felt compelled to wash up all the dishes before using them. My teens didn't find the pull-out bed at all comfortable and 1 preferred the floor. The hotel is in a pretty good location for an economy unit. The staff was pleasant and helpful where they could be. The pool area showed some age, but was still enjoyable. Read moreGenuine Expedia guest review
"Nice location, comfortable room, terrible shower"
This hotel has a nice location, helpful staff, and comfortable room layouts. The shower in our bathroom was dark (no light), the tiles were cracked, the water pressure variable to low, and the hot water stopped and started without warning. Other than that, this was a nice place to stay for a couple of days.Genuine Expedia guest review
"Castle Disgusting Waikiki"
We arrived after 8:00p.m. & dark. It was an older, smaller establishment, but that did not bother us. The receptionist was very pleasant, the open lobby was next to the pool. So far, so good. That was our first impression. The pleasantry stopped there. As we walked to the elevator, things went downhill from there. The "laundry-room" was open air, looked […] like to hadn't been attended to for several weeks. As we entered the elevator, chipped - dirty walls, (keep going family it's only a couple of nights). It will be ok. As we arrived at our floor & the elevator doors opened.....the walls in the hallway greeting us were disgustingly filthy (We are not a tidy people). Splatters & just general grease & grime from everyday use & months of NO CLEANING or painting nor vacuuming. Upon entering the room, the grease & grime continued on all walls & doors, floors seemed to be vacuumed in the pathways. We had a "kitchen" unit but there was no way we would have eaten from there without washing all dishes first. The bathroom appeared somewhat clean as long as you didn't look in the corners or under the sink. The towels smelled of bleach & looked clean? Sheets on the beds smelled of bleach & also appeared cleaned? We were totally disgusted with this hotel. It was filthy, filthy, filthy. We did a first for our family, while out for dinner we found a different hotel & moved. So sad, with the correct management this could be a nice place to stay but not at the present. Read moreGenuine Hotels.com guest review
Response by Hokele Suites Aloha Valued Guest, We are truly sorry for the frustrations occurring during your recent stay here at the Hokele Suites Waikiki. Our efforts are to satisfy all guest to the best of our ability, by way of pricing, Service with Aloha and cleanliness. Someway in your case we failed to measure up to you expectations. Yes, we are an older hotel, which immediately give some guest a perception of being dirty. But our daily efforts are to clean our public areas (lobby, hallways etc) to the best of our ability. We also clean each occupied room daily and with a qualified staff of employees. I will share your comments with our staff with the intention of improving for the benefit of all guests. Again we are very sorry but do hope your vacation to Hawaii was both enjoyable and memorable. Sincerely, General Manager
This hotel is outdated and not very clean. The bathroom had sticky floor, molding in the shower and the floor had long strands of hair and also pubic hair!!!! the kitchenette had kitchen towels that smelled terrible, the kitchen utensils were outdated and not very usable, the small coffee pot leaked water from the tank and the water would run all over […] the small countertop. The carpets are not only old, but extremely dirty. I will never go back to this place. Read moreGenuine Expedia guest review
"Good enough hotel in good location"
Staff is very pleasant. Rooms are clean, if very plain. Housekeeping staff doesn't know how to make beds. Had to redo mine every night in order to have a smooth bottom sheet.Genuine Expedia guest review
"Staff who are enthusiastic, location is good, but"
No free wifi, don't feel clean room bedding。 Staff who are enthusiastic, location is good, but feel it isn't clean. The street around the hotel, to eat more convenient. We are online booking every room is two beds, but when we checked in we found only one bed room, because we are three people, I feel pretty crowded.Genuine Expedia guest review
Very dated hotel. Smelled rather musty and could use new beds but then who hangs in a hotel when you're in Waikiki? Definitely budget type for the locale.Genuine Expedia guest review
"Very nice place for a tight budget"
Hotel staff was amazing; they were so incredibly nice and real, unlike other larger corp hotel staff with overly sweet smiles.Genuine Expedia guest review
"Good value through expedia"
Decent hotel room for the price. Close to the beach, two blocks away.Genuine Expedia guest review
"If you need a suite; OK. Otherwise; not so good."
The hotel exterior and interior appear decrepit and is in a not-so-nice part of Waikiki. Don't try to sleep in as the outside noise, both at night and in the morning, is loud. The suite itself is depressing. The TV channels are quite limited. The bed is rock-hard! It was helpful to have a Whalers 1/2 a block away, as the suite had a mini-kitchen. Small […] bathrooms, limited space for toiletries. Read moreGenuine Hotels.com guest review
Central location. Not near the beach. Outside the resort are homeless and drunks on the ground. Walls are very thin and you can hear the people in the rooms next to you. Showers are hot and cold. Beds are like sleeping on boards. Front desk staff not very knowledgable and not very friendly. It got me to Hawaii cheap but wish I would have paid a little […] extra to be in a better place. Wouldn't recommend it. Read moreGenuine Expedia guest review
Parking was a complete joke, location of hotel is convenient.Genuine Expedia guest review
"What a dump!"
There is not enough space to write all of the negatives of this experience. First and foremost, Expedia stated that there was a "full kitchen." There were small appliances. The fridge had a tiny freezer for ice cube trays only. No dishwasher, no dish rack, no garbage disposal, a two burner stove with a tiny oven. Microwave barely large enough to heat […] leftovers. The counter space was almost nonexistent. 2 cup coffee pot. No way could I have prepared a decent meal there. We had to request bowls for cereal. The drinking glasses held 3 or 4 ounces. Of the 3 bedrooms, 2 baths, and 1 living room, 1 of the bedrooms had a clear sliding glass door. All other glass was frosted. There was NO view...in Hawai'i!! Horrible lighting - after dark we didn't have enough light to read. Next, the bedrooms were small. The floor plan was pathetic. Inside doors were about 28" wide (I had to turn my suitcase sideways to get it into the "master" bedroom. The bed was more narrow than a hotel queen with no support. My husband and I had little sleep due to the way the mattress sagged in the middle, causing us to cling to the sides to avoid rolling into each other constantly. The shower was tiny and dark with an opening more narrow than the doorways. The bathroom had no ventilation at all...no window, no fan...creating a stuffy, humid, hot, uncomfortable atmosphere when the door was closed. A few of the staff were friendly and helpful. Several were indifferent w/o the aloha spirit usually found there. Read moreGenuine Expedia guest review
Just so soGenuine Hotels.com guest review
"Run down tenement"
This hotel needs some work desperately. Not nearly worth the $170 we paid for one night. Sliding door to balcony didn't work. Mattress sunk down, woke up with a sore back. Had to park more than a block away for a $20 fee.Genuine Expedia guest review
"Convenient Location; OK for price"
You have to pay for internet. Room and bathroom old, could use upgrading. Great location, though nearby streets seem iffy late at night.Genuine Hotels.com guest review
The staff was helpful. The room was shabby. If you don't get parking on site, it is very confusing and not convenient. I would not stay here again.Genuine Expedia guest review
A.C. did not work, matresses were old and worn. People were passed out in the hallway and in the parking lot.Genuine Expedia guest review
"Hotel location is good & easy access to the beach."
Room was OK. The drainer in the shower was very bad, the water was very slow to drain.Genuine Expedia guest review
"Okay for a place to lay your head for a night"
The surprise charge for parking was upsetting and the beds were very uncomfortable. Will not stay there again. Every night and day the police were there for one reason or anotherGenuine Hotels.com guest review
"OK for location but accomodations iffy"
The location to Waikiki beach and other places of interest was good. The hotel pool was nice. The rooms we had were not well maintained. The bathrooms were in a pretty run down condition and we didn't feel the kitchenette was sanitary enough to use. If the rooms had much better maintenance and cleanliness it could be a nice place. The staff was generally […] kind and helpful but the management parking policies are terrible. Read moreGenuine Hotels.com guest review
"Nice!!! Close to a bunch of stores!!! A coup0le of"
We where not at the hotel that much! But the little time there was excellent. Parking Sucks.Genuine Expedia guest review
Old style 70's place with genuine aloha spirit... friendly and helpful staffGenuine Expedia guest review
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