"Reasonable room for a reasonable price"
Hotel is a bit worn at the edges. Some renovation work is being done to the lobby. The deck at the closed restaurant was yellow taped off. The room was nice enough but the ceiling fan needed a new switch. The staff is helpful and pleasant.Genuine Hotels.com guest review
The room was clean and nice. The only downside is no air conditioning. They need to have air conditioning. It gets hot.Genuine Expedia guest review
It's a old motel but they're are doing a lot revamping looks like it will be a nice place to stay when it is finished.Genuine Expedia guest review
"Not what we expected."
The room seemed clean and pleasant. It was an older facility with older fixtures, but seemed okay. Our biggest problem was that there was only a heater (not needed at all) with no air conditioning or air circulation. The windows were sealed and it became humid and warm. There was a ceiling fan which did not have an on/off switch and we had to open the […] outside door and fan it open and closed to get a little fresh air in the room. From the web site we knew the restaurant was being redone so that was no surprise. The continental breakfast was a good selection, well presented, plentiful and fresh with good service. Our first morning we came back from breakfast to find we had no electricity. The office was aware of the problem and said it was being fixed. We delayed leaving for the day hoping to use a hair dryer, curling iron & electric shaver. After quite a wait we left without feeling presentable for our activities. We were thankful that Santa Cruz is a beach town and that we did not have any meetings or appointments that we would be ill prepared to attend. Not really funny for those who may have been there for business rather than pleasure. We never did ask how long the electricity was out since it was back on when we returned at the end of the day.The web-site prepared us for lovely gardens and view. It was beyond run down and a great dissapointment. The location was perfect. The overall impression was unfavorable & overpriced considering the results. Read moreGenuine Expedia guest review
"At discounted rate, place is worth the stay."
Wouldn't have been happy at full price, but discounted rate of $150 was doable. No restaurant at the time. Place is beginning to show its age. But, as far as just needing a place to stay, room was nice, comfortable and a very quick shot into Santa Cruz. Enjoyed my evening in town and good sleep for the night.Genuine Hotels.com guest review
Great! Newly updated bathrooms, clean, comfortable beds, nice lobby and dining area in the main building, very convenient location (if you have a car, plus plenty of free parking at the inn!) just north if downtown. Would love to stay here again if I am back in Santa Cruz!Genuine Hotels.com guest review
The room was spacious, clean and very pretty. Extremely quiet!Genuine Hotels.com guest review
Stayed here one night for a wedding in the area. I called to see if I could get an early check-in, and for some reason, my stay was booked on the incorrect night. It was probably my mistake, booking it in a hurry, but they were SO nice and were able to switch my stay to the correct night, give me an early check-in, and were really nice in general. The […] front office looked really messy -- that's the only negative I would have to give, and that's only because I manage an office, so I'm particular about it. I would definitely stay again! Read moreGenuine Hotels.com guest review
very niceGenuine Hotels.com guest review
"Better than sleeping in a garbage dumpster? Maybe."
ROOM: hot, poor circulation, no AC. Desk clerk said we could use a fan, then said they were out of fans. Décor is shabby, in need of repair/paint. Armchair w/a broken arm, walls patched/stained, lamp had a burn-hole on the shade. Pocket-style bathroom door (slides into the wall) DID NOT CLOSE!! (Yuck!!!) Do you like sleeping in a bed w/sand in your […] sheets, when you haven't even been to the beach? Like sand in your carpet, on the bathroom floor, in your tub? That’s what you get here. POOL: closed for "security reasons." (There didn't seem to be anything obvious to prevent us from using it.) STAFF: Desk clerk very rude/unsympathetic. We asked for a manager & he said they had no way to reach one. My husband asked, "If the hotel were on fire, you're telling me there is no way you could reach your manager?" The young man said that is correct. We called hotels.com for help. They found us a room at another facility in the area for significantly more money, but by this time it was past 9pm & our kids desperately needed sleep, so we toughed it out. The kids slept, but my husband & I did not do as well because our bed sagged toward the middle & it was difficult to stay propped up on our respective sides. In the morning, we planned to skip breakfast but decided to check it out and see if perhaps that might be the ONE redeeming quality of this hotel. No such luck. The dingy, shabby dining room matched the quality of food items offered. I’d say more but we’re limited to 1500 characters. Read moreGenuine Hotels.com guest review
"Old-time Elegance Gone, but not Forgotten"
The grounds of this once beautiful location are in need of TLC (Tender Loving Care). Lots of repairs need to be done. The bed was extremely uncomfortable as we rolled toward the center all night long. There must be a vinyl liner in-between the mattress pad cover since it didn't breath. It crackled when you turned over. Windows were hard to open for […] fresh air. Smokers smoked right outside the windows since there weren't any signs posted to deter them. The restaurant where I have had lovely romantic dining and the patio where I loved the beautiful flowers were closed. The noise from Highway 17 was heard even on the back "garden side" of the facility. We won't be going back! Read moreGenuine Expedia guest review
"What a dump Pasatiempo has become!"
We got married here 15 years ago, thought we would come back and show our kids. The place is a dump now! Weeds and dead plants fill the once gorgeous garden, the "grass" is a patchwork of dead sod panels, the wooden gazebo has been replaced by rusty metal and plastic, the room was dirty with stained upholstery and carpets- both were still there from […] 15 years prior, the widow was put on backwards so that it could be opened from the outside, the air smelled of garbage and sewer, Peachwoods was closed, no flower baskets or flowers in the boxes. It was a truly awful experience! Read moreGenuine Hotels.com guest review
To bad the photos shown did not reflect the condition of this hotel much of it is on need of repair and fixing up...rooms were stuffy and stunkGenuine Hotels.com guest review
Nice hotel , nice rooms would have been better with a/c in our room. Like 85 degrees in room when we got there. Had to sleep with window open and the noise from freeway woke us up early to leave.Genuine Hotels.com guest review
"Peaceful yet close to the local sights."
The room had character, the pool was great and very easy access to freeway. It's 5 or so minutes from the boardwalk and wharf, yet in a quiet setting. Be sure to ask for a garden view room.Genuine Hotels.com guest review
Place is very quiet & perfectly located only min's from the beach & boardwalk & also to Skypark which is where a great fire works show is held every 4th of July. Great BIG beautiful pool & nice setting around it. Great place if any1 is looking for a wedding to b held at. :)))) we would chose the Inn next time we visit Santa Cruz for sure.Genuine Hotels.com guest review
"Stuffy rooms, no AC in the summer!"
There was no AC, and the room was super stuffy and hot. There was an in room fan as well as a ceiling fan but all it seemed to do was circulate the hot air instead of make the air cooler. Being in the room with the door closed was almost as bad as being in a sauna room. Also the guy who checked us in was weird, not welcoming whatsoever. Less than 20 […] minutes after checking in, he chased me to the room and in front of other hotel guests told me my card was declined. First of all they don't even need my card as the room was fully paid for. I understand that its for incidentals, but its no reason to chase a guest down. If anything he should have called my room. That was very unprofessional. The continental breakfast was OK there were pastries, bagels, hard boiled eggs, and yogurt. Read moreGenuine Expedia guest review
"Quiet and charming"
Although the site is immediately off the highway it was very quiet. The other side of the property is a golf course, so you are nestled in between the Santa Cruz mountains and a golf course. Very quiet and private. The pool was great! And the room was spacious. All rooms are ground level so you don't have to worry about noise from above. Complementary […] breakfast was good, hard boiled eggs, yogurt, cold cereal, oatmeal, pastries and coffee. Very easy to find and the perfect overnight before we hit the boardwalk! Would definitely stay here again. The only negative was the WiFi.... To be expected thought because of the location in the mountains. I could not get my IPad connected at all and my phone was not great either. Read moreGenuine Hotels.com guest review
"Older, but in fine shape"
The room was in fine shape. Clean, and comfortable. Good for the price. No A/C, however, and it was a hot day, so was over 90 degrees in the room (with no airflow, so cooled slowly). The parking lot is ripped to shreds - needs to be repaired. Easy on and off the freeway.Genuine Hotels.com guest review
Hotel could use some upgradingGenuine Hotels.com guest review
"Clean and comfortable!"
I will definitely return and recommend this location for business and leisure travel. Charming, clean, quiet, nice pool, and affordable.Genuine Hotels.com guest review
"Comfortable and Clean for a Good Night's Sleep"
I had looked on Expedia and read all the reviews so I knew what to expect. The room was very small, but very clean. It was warm like others had noted, but there was a box fan in our room ready for use. We opened the door and put the fan in the doorway and opened the window and it cooled right down. We kept the fan on all night while we slept and we […] all slept well. Very quiet, did not hear our neighbors at all. Decent Continental breakfast. When we vacation we spend very little time in our room, so it was perfect for what we needed. And we got a great rate, so no complaints here! Would stay here again! Read moreGenuine Expedia guest review
"Loved the seclusion"
This cute old place is tucked away by itself surrounded by nature. I had a great experience here. It's modest rooms are comphy and clean.Genuine Hotels.com guest review
"An old old style motel without A/C"
This is an old exterior door motel that's been given some paint and touch up on the inside. But it's still just a stale old motel. One problem is that there is no air conditioning in any of the rooms, and they don't tell you this before you check in to your room. When we called to ask about the lack of A/C in the room we were told "sorry" but they would […] bring us a fan within the hour. When it didn't arrive we called to check the status, as the room was unbearably hot and stuffy. We were then told "sorry we are out of fans but you could open the window." Problem there is everyone walks past your window as its a one story motel with an exterior door, near the freeway exit and this would be an obvious safety issue while asleep at night. Tiny room, thin walls where you can hear the neighbors conversations. I'd hit the Super 8 or Motel 6 in Santa Cruz which are nicer, safer and less money. Plus service couldn't be any worse or less caring. Read moreGenuine Hotels.com guest review
"Good spot. Exactly what we expected!"
Staff was wonderful!! Rooms were clean & remodeled. Lovely little convenient spot in Santa Cruz. For the price, it was amazing & exactly what we expected. Yes . Without air conditioning it was a bit warm in the evening but it was nice & cool at night & we needed to turn off fan& shut the windows.Genuine Hotels.com guest review
"Not worth the price."
Room ready late. No apology. Poor location. Grounds are supposed to be beautiful and manicured gardens. NOT! They are all dried and dead! Restaurant closed forever. Don't waste your time or money on this dump!Genuine Expedia guest review
Upon arrival we were informed the restaurant was not open we had to make other plans to eat. It was very noisy hotel. Other guests were outside all night long making noise and waking us up. We did not get a good night sleep. On a positive the room was very clean.Genuine Expedia guest review
Our family stayed for one night and it was great. Everything wad super clean and very convenient. Definitely a great value on a last minute booking compared to HI EXPRESS. And worth the extra $8 to be gardenside. ThxGenuine Hotels.com guest review
"Enjoyed Our Stay"
We spent an enjoyable night at the Inn. Although the property was being remodeled, it didn t bother the enjoyment of the property.My only concern is that I usually judge a property by the quality of the linens, bed sheets ,towels etc. I think that a better quality of linens would go a long way to make this a quality stay.The staff and management were […] very pleasant and I would totally recommend the Inn to our friends. Read moreGenuine Hotels.com guest review
"Very convenient for highway access"
Hotel is a bit dated and no A/C, but the location is great because easy to access highway and get to beach/boardwalk.Genuine Hotels.com guest review
On Father's Day, my dad and I went to Santa Cruz for a graduation at UCSC. We needed a convenient place to stay for just a night. Despite the apathetic service from the hotel staff, the hotel seemed satisfactory at first due to the location, price, and room's size and cleanliness. Then, I had a quite unpleasant experience with my father regarding the […] extremely thin walls and the activity of a couple in the neighboring room. Let's just say, I had a very uncomfortable father's day weekend. Read moreGenuine Hotels.com guest review
Tthe room we got was big enough for all four adults.. The breakfast was pretty standard. the check in and out was easy and fast. the access to the freeway was right there making it easy to get to and from ucsc to get our daughter..We would stay there again.Genuine Expedia guest review
"Very nice stay."
The room was kinda small but it was clean & nice. Beds were super comfortable. Pillows were great. I wanted to buy them. HD TV with HD cable. Bathroom was very clean. Big shower. Water pressure was a little weak. Only knock was that the garden was not as well kept as the picture shows. The pool is big and heated. The area is quiet. Away from the noise […] of the boardwalk. Overall a nice place to stay at a very good price. Read moreGenuine Expedia guest review
Charming room, quiet, in good location. I'd stay there again if I'm in the area.Genuine Expedia guest review
""breakfast" is continental"
Great hotel but if you think you will be getting breakfast, it is really a continental offeringGenuine Hotels.com guest review
"Love this place!"
This hotel was so nice. My room overlooked the pool and golf course in the distance. It was close to town but away from the hustle and bustle. Very comfortable and relaxing. Will definitely stay there when I go back to Santa Cruz.Genuine Hotels.com guest review
"Hasn't changed in 25 years"
Rooms are large. Was married at Hollins House 26 years ago, this is the only motel close to Pasatiempo Golf course. Rooms I'm sure have not been re done. Old, lamps, same furniture, tired bathrooms. Price and location you can't beat, but if they'd redo the rooms and update they could double their rates.Genuine Hotels.com guest review
"tricky to get to and from but great value"
Our stay was quick but nice. Had no problem with the WiFi, daughter was able to watch an online movie for school, write a final paper and submit it. The kitchen for the dinning room was not open, check if you are planning on eating at the hotel. A continental breakfast was included. There is also a fridge in the room but no microwave, anywhere, in the […] room or in a common areas. Little tricky to get to and although it was only 2 miles from the university, it took a lot longer to get to the hotel because you have to go past it on the 17, turn around and come back on the seventeen again to get to the correct exit. Nice quiet and pretty surroundings. Read moreGenuine Hotels.com guest review
"Good Value For The Money"
Overall it was a great stay. The room was clean and everything worked. The only real complaint I have is that the lighting was poor and one of the outlets did not work.Genuine Hotels.com guest review
Staff was friendly, clean, quiet rooms...nice value.Genuine Hotels.com guest review
"Great hotel near the boardwalk."
It had a very homey feel to it. I felt so relaxed there. Everything was in great condition. It was very clean. The bed and pillows were very comfortable. The surrounding area was nice as well. I will definitely be staying at this hotel again.Genuine Expedia guest review
"The epitome of bland"
The overall experience was one that can be summed up as blah, meh, so-so...well, you get the picture. The grounds were weedy, and since it's built near a freeway, the constant noise of cars and trucks was annoying. The air conditioning didn't work, the bed was lumpy, and the breakfast was mediocre.Genuine Expedia guest review
Convenient to Santa Cruz and more reasonable than most other hotels.Genuine Expedia guest review
"Very friendly staff and super clean"
My family and I loved this place. It has great rates and the staff is super friendly and helpful. It's also very clean and really close to everything in a safe place. Don't trust Google maps getting there because it's crazy confusing, just get off on pasatiempo of the freeway it's right there!Genuine Hotels.com guest review
Convenient location. The staff was friendly and helpful. The food available at the morning breakfast was good.Genuine Hotels.com guest review
The Inn was warm and inviting. Staff was courteous and friendly. My room was spacious, simple and window had a beautiful garden view. It's a great place any time of year. The continental breakfast was sufficient - the in room coffee was great.Genuine Expedia guest review
"Love this place!"
My friends & I love to stay here! Great location that is set in the mountains but close enough to town.Genuine Expedia guest review
"Beautiful, peaceful area hotel."
The hotel was very quiet and the surroundings were gorgeous! It is to Santa Cruz, easy to find, and I would stay there again.Genuine Hotels.com guest review
"Lack of concern"
The hotel and facilities were pleasant. However, I beleive I lost a ring in my room as it had gotten knocked off the night stand. I emailed when I knew it was missing and never received a reply. I called and was told that the staff did not find anything. The person I spoke with finally offered to go and check the room herself. I'm still waiting to see […] if she did or did not find anything.It wasn't a very expensive ring, but it did have a diamond in it. My main issue was that it was my wedding ring. Read moreGenuine Expedia guest review
The room was very nice and clean. The bed was very comfortable. The only problem was no ac; they did provide a fan.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )