Remodeling seems to be almost done / Enjoyed the room & breakfast was wonderful / only 'ding' was that HVAC unit seemed to allow a wide variation in temp during the nightGenuine Hotels.com guest review
"Just to get away"
We had a really nice time and will definitely be back. The hotel staff was really nice and was very helpful.Genuine Hotels.com guest review
"I had a good night sleep, thank you!"
OK...its not a 5-star hotel. But if you are looking for a clean, safe place to lay your head at night, its all that you need. Pleasant staff, nice free continental breakfast. Located in a lovely town.Genuine Hotels.com guest review
We have stayed at this hotel several times and it is always clean and the staff is always friendly and helpful. The breakfast is pretty good. We will stay here again when passing through. The only drawback is there is a weird smell in the hallways. We think it might be due to the new carpet.Genuine Hotels.com guest review
"Comfortable and great staff"
This was a great place to stay for a few nights while we were visiting relatives. The motel decor was up-to-date, the room was quiet and clean, and the bed was very comfortable. The staff was especially helpful with our questions and requests . The breakfast selections were ok but not outstanding. We were very convenient to a grocery and number of stores […] and restaurants. Read moreGenuine Hotels.com guest review
Excellent value- clean, comfortable and staff very accomodatingGenuine Hotels.com guest review
Nice hotel, friendly staffGenuine Hotels.com guest review
"Very nice hotels"
We had a great experience staying in the Comfort Inn in Franklin, NC. Everything was very clean, the beds and pillows were comfortable and the continental breakfast was excellent with so much to choose from. The staff was very friendly and check-in and check-out was a breeze. We were there to with our son to tour Western Carolina University and if he […] decides to attend there we would definitely stay here again. Read moreGenuine Expedia guest review
Great experience. Clean rooms, quiet, comfortable beds and good hot breakfast.Genuine Expedia guest review
In process of renovations-strong smells. However, front desk made up for with friendly, amazing service.Genuine Hotels.com guest review
"Don't let your guests see your trash."
I understand the need for renovations, especially in a business that relies on updated rooms and luxury comforts, however, when your renovations become a hazard to the safety and security of your guests, you might want to rethink the logistics. My daughter and I visited Franklin, NC to attend a close family friend's wedding. We reserved a room at the […] Comfort Inn based on past experiences in other Comfort Inns around the country. Upon arrival, my daughter pointed out the rather large pile (I use the term pile to avoid offending with the use of more descriptive language) of discarded furniture. While definitely unsightly, it was not a deal breaker in and of itself. Upon finding a parking space, difficult due to the large "pile", a railway storage car, miscellaneous boxes, trash, and discarded renovation materials, we headed in to chrck-in. Knowing that I had arrived prior to the posted check-in times, I was not upset when told that they did not have any rooms available due to cleaning. The young lady at the counter recommended that we get a bite to eat and return in an hour or so. When we returned, again, dodging the parking lot obstacle course, we were accommodated with our room. This is where the good service ended. Our room, 323, was equipped with a scotch taped note on the door instructing us to lift the handle while simultaneously unlocking to open (I wish to clarify the actual procedure: lift handle while unlocking, jiggling, lifting the door off its hinges, and dancing a jig in the hallway to open). The room was in very good condition, clean, and well presented. Our view out the window included a view of the surrounding mountains and the afore mentioned parking lot "additions". I would be remiss if I failed to mention the view of the overflowing dumpster from the hallway window, located immediately to the right of my combination opening door. The morning of checkout, I decided to skip breakfast and, instead took my daughter to enjoy the indoor pool. Please unde Read moreGenuine Hotels.com guest review
"Great Location for mountain day trips"
Centrally located for day trips to surrounding mountain excursions. Great historical downtown. Will go again.Genuine Expedia guest review
"Nice hotel with view of the mountains"
We had a great time. The rooms were clean with WiFi, TV and free breakfast. All of the staff were very friendly and helpful.Genuine Expedia guest review
"Updating in progress"
The Comfort Inn in Franklin, NC is a bit dated, but updating is underway - notably the bathroom vanity and sink. However, it seemed a bit odd that there is nowhere to hang wet towels - just drop them over the edge of the tub, I guess, as we did. There was no HDTV either. The carpet near the entry door was heavily worn too. It was a comfortable room […] and adequate for a two-night stay at a reasonable price. I'd book there again. Read moreGenuine Hotels.com guest review
Under construction which was not reported when room was booked. Receptionist was to get a map as I voiced concerns about the route the gps used to get us there, she said she would but didn't and the route going to our next destination was horrible as it took us through the mountains. The stay itself was okGenuine Hotels.com guest review
Lobby was cluttered due to an ongoing renovation, and one employee rode the elevator with us without any acknowledgement that we were even there, but everything else was as good as expected.Genuine Hotels.com guest review
The hotel was nice, but there were renovations going on which made it a bit noisy and dusty.Genuine Expedia guest review
Overall it was a good experience. Convenient location with indoor swimming pool and very fast wi-fi. Good service for the price.Genuine Hotels.com guest review
We were just stopping through in the midst of a few days of long driving, but we were very pleased! The room was clean, comfortable, and attractively decorated. Front desk was most hospitable. Wifi connection was one of the best we had on the trip--far better than the connection we got at more expensive hotels. Good breakfast, too! Great job, guys! […] For a small hotel in a small town, you did an amazing job! Read moreGenuine Hotels.com guest review
was satisfied, was clean, staff was friendly and accomadatingGenuine Hotels.com guest review
"Nice staff and very clean hotel"
They are renovating the hotel, but even though our room hadn't been renovated yet it was very nice, clean and comfortable. It is nice to see a hotel being proactive in updating their facility before it even looks like it needs it. The staff was very nice and the breakfast was good. I'd stay there again in the future.Genuine Hotels.com guest review
Nice hotel to stay at with my 2dogs.Genuine Hotels.com guest review
The beds where very comfortable, the room was clean. In the bathroom there was some pealing paint and it looked a little bit worn.Genuine Hotels.com guest review
"Hotel in Franklin, NC"
This is a nice hotel BUT the hotel smells of cigarette smoke; hallways, lobby and our room. I were told our room was a " non smoking" room!Genuine Expedia guest review
"Heated pool was a blessing!!!"
After an 11 hour car ride, the pool was a GODsend. The breakfasts were great and they often extended the 10 am cutoff time to accommodate late risers. We are avid non-smokers and although the hotel offers their third floor to smokers, we were not aware of any smells during our 4 day stay. Thank you for making our visit as pleasant as possible.Genuine Hotels.com guest review
"Tired and worn"
The general cleanliness of the room was good, however, cleaning was limited to to the reach of the maid. I noticed something brown stuck to the walls of the bathroom that looked disgusting. It was never cleaned during my stay. The chair at the desk was lopsided and broken on one side. It could not be sat in safely. The one exterior window had lost its […] seal so dirt and moisture had accumulated between the thermal panes. Read moreGenuine Hotels.com guest review
"Just having fun"
It was a great stay, love the place it was very clean and the room was very big. I will be back!Genuine Hotels.com guest review
Clean and comfy, with excellent service from the front desk when there was a minor clerical glitch with my reservation. The breakfast was unimpressive but the breakfast room was clean. Used the guest laundry while I was there, and that was convenient as well.Genuine Expedia guest review
"Very friendly motel."
Staff very friendly and helpful. Breakfast was good.Great parking.Genuine Expedia guest review
Nice and clean hotel, good breakfast options. Not accommodating for early check in.Genuine Hotels.com guest review
"Ok - Aug 2013"
3rd floor hallway smells like cigarettes, but my room didn't. The bed was too soft for me, but everything else was fine.Genuine Expedia guest review
"Better than expected!"
This hotel is rated with 2 stars on Expedia, and some 2 star hotels I have experienced in the past have been less than desirable. But, this 2 star hotel was VERY nice for a budget-priced hotel chain. The breakfast was typical, but the room's cleanliness and staff's helpfulness was very much above a 2-star rating. I'd say this hotel deserves at least […] a 2 1/2 rating, maybe a 3 star. I'll definitely stay here the next time I'm in Franklin, NC area. Read moreGenuine Expedia guest review
very comfortableGenuine Hotels.com guest review
"Probably the best that Franklin has to offer"
OK, not bad but not great. Some maintenance issues - the toiletries shelf in the bathroom was broken off and not replaced, leaving us with no place to set our toiletries.Genuine Hotels.com guest review
"Very comfortable and cozy."
We were pleasantly suprised to walk into our king non-smoking room to find we had been given a king suite with lots and lots of extra room. The mini kitchen was great and the extra tables, sofa and chairs were an added bonus. Very comfortable stay,.Genuine Expedia guest review
"Generally clean but showing wear."
Staff were pleasant and helpful. The room and bathroom were clean except for mud on the carpet. The floor needed a more thorough vacuuming. Temperature in the room was hot (even February) although the heat was not running. I had to turn on the AC. This hotel was generally clean and well-kept but there are some emerging issues with wear & tear (e.g., […] peeling paint & wallpaper, damaged outlets and towel rods) that need to be addressed before becoming bigger problems Read moreGenuine Expedia guest review
We stayed in this hotel when we went up to Highlands for the weekend. It was only like 13 miles away and it was MUCH cheaper than anything in Highlands. We got a king room. The bed was really comfortable, the room was really clean, and the staff was nice. Another perk was it was the off travelling season so there was hardly anybody there.Genuine Hotels.com guest review
Check in was at 4 PM, we arrived at 5:15 PM and the room was not ready. No towels were in the room and we had requested the top floor due to noise from above. We finally got moved but it seemed like it took forever to get settled. The entire check-in procdure was miserable. We would have to think long and hard the next time we stay in Franklin and probably […] would stay elsewhere. Read moreGenuine Hotels.com guest review
Not many hotels to choose from in Franklin. This one was fine, a little cramped for 4 people, but we didn't spend much time in it anyway.Genuine Expedia guest review
"A good place to stay in Franklin."
Staff was kind and courteous and room was large, clean and smelled fresh. Window view was disappointing, but that side of building is next to a berm.Genuine Expedia guest review
Adequate accommodations for 1 nite only in a pinch. The rooms were clean, staff fine. Hotel in general was older. Definitely in need of new mattresses neither my husband or I could get comfortable on the beds. Had a loud person/persons above us. There was a young pregnant girl at the front desk when we checked in. I put up with the noise for 3 hr. hoping […] a male would replace her at 11pm. Turned out that is exactly what happened and he did a great job of taking care of the situation. Checked in with us to make sure we were satisfied. Read moreGenuine Hotels.com guest review
Staff seemed unprofessional and there was a leak from the drink machine in the main hallway the whole time we were there.Genuine Expedia guest review
"Loved the location"
Overall we were very comfortable in this hotel and would definitely stay there again. The breakfast was probably one of the best we have had for continental breakfasts. The only complaint we would have is there was a smell of bleach on the 2nd floor. We noticed a funky smell in the hallways and rooms. It wasn't too bad and maybe it was due to what looked […] like new carpeting. Read moreGenuine Hotels.com guest review
"Excellent hotel close to tourist area"
Best hotel in this budget range we have stayed in.Clean comfortable rooms and very friendly and efficient staffGenuine Hotels.com guest review
"Good affordable hotel short stays"
Very clean and comfortable. Breakfast was not the best but passable. The staff courteous and professional. Good experience.Genuine Expedia guest review
"Super clean, superb service, we'll be back....."
We have stayed here several times and have had nothing but a wonderful experience all the way around. Rooms are always clean- staff goes above and beyond. Complimentary b'fast is a great plus and it is a good one-lots of choices: we love the make your own waffles. We will stay again anytime we are visiting out family in NW NC.Genuine Expedia guest review
"Great place to enjoy!"
The hotel is easily accessible, staff is friendly, and the free excellent breakfast makes the stay at the Comfort Inn in Franklin, NC very memorable.Genuine Expedia guest review
Great stay..was there for search & rescue seminar and they were very accommodating with our dogs. Put us next to exit door on first floor, very helpfulGenuine Hotels.com guest review
Room not ready, had to ask for towels, very uncomfortable chair, breakfast buffet disappointing, no bagels or muffins, microwaved egg patties. Front desk staff Ok and helpful.Genuine Expedia guest review
"Decent average hotel."
If you stay during the summer it can get rather expensive considering the level of hotel. The hotel staff was helpful and friendly (made a good recommendation for a local pizza (Vittos) restaurant. Good location just outside of town near a Wal-Mart. The hotel was clean. The indoor pool was small but not crowded.Genuine Hotels.com guest review
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