"Acceptable but no star."
Hotel was acceptable but a wedding party kept us awake from 130-330am.Genuine Hotels.com guest review
"Misleading web site pictures"
I'd rate this better, but the pictures on the website are VERY misleading. We thought we were staying in a "high end place". The rooms are older, smaller and more austere than we were lead to believe on the website. And they had NO AIR CONDITIONING. The fact that they had a ceiling fan and a floor fan shows that they KNOW it needs AC, but they don't […] have it. We were there in July and it was very difficult to get the room cool enough to sleep. I would NOT stay here again. Read moreGenuine Hotels.com guest review
"Very welcoming stay."
We enjoyed our stay. Liked having the restaurant open. Small and quaint. Will definitely stay again.Genuine Hotels.com guest review
The door (room 246) could not be dead bolted and the coffee maker did not work.Genuine Hotels.com guest review
"Not worth the price... Or the attitude."
This hotel had a great location in Canmore and was beautifully decorated. The room was clean enough, but very small and rather hot even with fans running. Although they're probably not often necessary in Canmore, there was no air conditioning unit, and during our late June stay one would have been nice. If that were the only issue, I would have been […] happy to rate this hotel much higher, but our customer service experience was terrible. We experienced a bait-and-switch situation when we checked in. The front desk clerks (I spoke to more than one) rudely refused to honor or even read the pet policy printed on my hotels.com confirmation, and acted as though our traveling with pets was an unbelievable inconvenience for them. As we arrived late and had already pre-paid for the room, I was bullied into paying a higher fee than their policy stated for our two well-behaved dogs to share our tiny room. Our service at breakfast the next morning was similarly cold. My husband and I travel through western Canada twice a year as we migrate to and from Alaska for work, and we have never been treated so discourteously. As I informed the front desk employees, next time we stop in Canmore, we will be staying elsewhere. Read moreGenuine Hotels.com guest review
Very positive, we paid for the cheapest room possible and ended up with a suite.Very fiendly service and excellent breakfast included.Would stay here again.Genuine Hotels.com guest review
Room was small, but had all the amenities that you need. Included in the price was a hot breakfast , which was very good.Genuine Expedia guest review
Its good for one night... the only part I did not like that I had to pay for the parking..rest everything was good.Genuine Hotels.com guest review
People were great. Nice place. "Standard" room was the smallest we have ever stayed in.Genuine Hotels.com guest review
Hotel was nice. Front desk people very friendly and helpful. Was a bit difficult to find the first time. Rooms were clean but ours was small.Genuine Hotels.com guest review
"Nice hotel in a good location"
The breakfast was excellent. The equipment of the room was in top standard. We enjoyed our stay a lot!Genuine Expedia guest review
"Nice place to saty near Banff"
Upgraded to a suite with nice space and room layout. Great value and option to stay near Banff. Hot breakfast better than expected.Genuine Hotels.com guest review
"Big Bucks Paid for NO Air Conditioning!!"
Another Hotel this time in Canmore with No Air conditioning!! At least this time temps dropped to about 45 degrees overnight. Problem was I was on the 2nd floor and had to keep my window open from evening until Dawn!! I was close to the street so people could see me half naked (hot in the room), waltzing around the room!! The room was VERY small and […] did not even have a small refrigerator!! Overall, though the Hotel looked like it was recently refurbished and looked pretty good. First 2 floors are hotel, third and fourth stories were condos. It appeared some of adjoining hotels in the area were hybrids too. Staff was exceptionally friendly and knowledgeable!! Front desk girl was very sharp and also very attractive!! Anyway, I was told most hotels in the are do not have air conditioning due to a colder climate (but it still gets HOT in the summer guys!!). There was insufficient parking with this hotel (they suggested parallel parking next to the hotel on the street). For only 5 bucks you could park downstairs in their underground parking (5 bucks wasn't bad but come on with what you pay for the place the parking should be FREE). Read moreGenuine Expedia guest review
"Decent for the value"
They offer a great rate so you can't go wrong. The staff was very friendly and helpful. The room was a little awkwardly arranged and cramped, a night stand on both sides of the bed would've been nice, but there was only one. The patio was almost as large as the room itself which was nice, but would've been better to have more room space. The restaurant […] was nice with a great view and the complimentary breakfast buffet was good... can't argue with free bacon, lol. All in all, average room, but a little cramped. I couldn't find a better price anywhere for a clean safe place to sleep though so I'm happy. Read moreGenuine Hotels.com guest review
"Nice place to stay"
The room was small but very comfortable and clean. The service was good and the breakfast was better than we had expected.Genuine Hotels.com guest review
"Worth the money"
Comfort stay for a night. Room is clean. Breakfast is basic but good enough if you are not too picky. Hotel location is a bit out of the way but with GPS you shouldn't have any problem to find it. Overall it's a good experience.Genuine Hotels.com guest review
This place is more like an apt than a hotel room. The one bdrm has a full kitchen (flatware, cork screw, dishwasher...), washer n dryer, balcony etc.... The staff is very nice, and helpful. Breakfast was good. Changed out food when I told them it was cold, right away! Eggs were odd, but my husband liked them. I think small cheese omelets would work […] better, like we had at another resort. Location is easy to find. Views from balcony of Canadian Rockies, good enough! rather be out in them than looking off a balcony or out a window anyway! We decided we would definitely like to stay here again if we ever go to Banff National Park again. Read moreGenuine Expedia guest review
"One night stay"
This hotel room was unbelievably small. You could hardly get around the bed. Very claustrophobic Glad we only had one night here.Genuine Hotels.com guest review
This hotel was fine to stay at. The front desk and service help was very accommodating. We did find the room to be a little noisy due to the highway and hearing people entering at a side door. We couldn't find an air conditioning dial so we opened our window a bit (with the screen in place) to get some cooler air in the room. The opened window was nice […] since we like the fresh mountain air, but that is when you hear the highway traffic a little (not terribly bad though). It came with a free breakfast which for the most part was good. There was a decent selection of food, but the eggs didn't taste like real eggs. Everything else seems just fine though. Parking is $10 a day, if you want to park in their underground parking. Otherwise, you must park along the street. Parking on the street isn't bad, if you can get a little close to the hotel. We chose to pay for parking since we got such a good price for the hotel through hotels.com web-site. Read moreGenuine Hotels.com guest review
"Nice and Clean but Need Transportation"
The hotel is a bit hidden off one of the main roads, but worth finding. We stayed in a suite with a kitchenette and the room was clean and comfortable. There's no A/C but the staff brought in a portable unit that did an ok job of keeping the room cool. There's also no tub in the bathroom if you're hoping to soak your muscles after long days of activity. […] The grounds are neat and well manicured, but be aware that the facility shares space with condos and time-shares...which can be an issue if you have a noisy neighbor because the hotel staff cannot contact owners or visitors not affiliated with the hotel...even if they share a common wall. This became a problem for us at night, but I'm sure that was just "luck of the draw" on room location. Also don't plan on arriving early. When we arrived at the lodge at 3:30 we were told that we couldn't check in until 4 p.m. Yikes. The staff is friendly though...and try to accommodate requests. Note: Underground parking is an additional cost, otherwise you take your chances finding a top-side spot. There are 3 elevators which are most helpful in getting your stuff in and out. No pool. If you stay here, transportation is a "must." Downtown shopping, fuel and grocery/convenience stores are within a 10 minute drive. You can walk it...but I'd recommend driving and then walking once you're there. Banff is about 20 minutes away...Lake Louise around an hour. There's also a visitor center in Canmore which is worth a stop. Read moreGenuine Hotels.com guest review
The hotel was clean but a little outdated. Since there is no a/c in Canada and they were way warmer than normal, it was hot to sleep at night. We did crack the window but we were on the 1st floor and not in a good location to open all doors, etc. There was no view from our room but the bed and other amenities were fine.Genuine Expedia guest review
"Nice but hot"
No air conditioning and room wouldn't cool down even though outside was cool.Genuine Hotels.com guest review
The people at the hotel were just great. They were just great when ever we needed something. We were not disappointed at any of their services.Genuine Hotels.com guest review
"Wouldn't stay here again"
It's a bed for the night but not much more. Downsides were: no AC in rooms, rooms very small, no pool, breakfast not ready till 8:00 am so if you need to leave earlier you are out of luck, staff not very helpful.Genuine Expedia guest review
"Convenient to shops, restaurants and hiking"
Very nice accommodations but breakfast hours were too late--8:00 a.m. is too late to get a good start on the dayGenuine Hotels.com guest review
"A super nice visit"
This hotel is relatively new, extremely clean with super helpful staff. The rooms are small and do not have air conditioning, but for an overnight or a base camp from which to see the area it certainly does the trick. Free parking could be an issue as the hotel is in a semi-residential area, but we had no problem. For a $10 fee there is underground […] parking, but don't know how many spaces are available. We considered it a minor issue. There is a restaurant on site and the food was excellent. Read moreGenuine Expedia guest review
"Stay at canmore"
Not enough free parking space. You can pay extra amount for underground parking. Not so good free continental style breakfast options. Keurig style coffee machine in the busy morning was not so good but they changed to coffee pot later. Now pic problem was they actually charged extra $100 for incidentals. It is supposed to have it pending status and […] cancel at the check out time. But found it charged after come home. Called the hotel. Instead of immediate cancellation of this charge, they said I must call their account manager which is just voice mail. I am concerned of this kind of practice. I must call again. I do not recommend this hotel. Read moreGenuine Hotels.com guest review
These guys do all they can to make the hotel more attractive to the patrons. I really enjoyed staying in this hotelGenuine Hotels.com guest review
The Canadian Rockies were wonderful, so the location was fine. However, the complimentary services were sub-par and the housekeeping services were minimal. Plus, the room available for this rate were VERY small compared to other places we've stayed. Their response to the flood situation experienced the week before, and the lack of clean water as a result, […] was quite good, however. It was a difficult situation. Read moreGenuine Hotels.com guest review
Our stay was great except for the power going out in the morning. Other than that I would recommend staying here.Genuine Hotels.com guest review
"Good hotel if it is not a hot day"
I stay there one night in July 2013. Fortunately, it was not a very warm day. This hotel have no air conditioning in room. They do have air conditioning in lobby and hall way. We have to open window and door to cool down room's temperature. Except this, this is overall a good hotel. Staff in front desk is very friendly and helpful. Guest get free WI-FI […] access. I am surprised they provide free breakfast. It is not simple continental breakfast, it includes hot bacon, sausages, egg, etc. I will recommend this hotel to my friend. Read moreGenuine Expedia guest review
"Nice hotel especially at the Expedia price"
Stayed two nights to visit the parks. It unusually warm in the mid 90's. No air in the room. The staff was great and the bed nice but soft.Genuine Expedia guest review
"close to Banff nice town"
I was just at the Windtower last week during the flooding. The hotel was very nice to us gave us at least updates daily. When we were able to leave late Saturday they did not charge us to stay the day. We had breakfast every day. I can not say enough about how good it was to stay here under the state of emergency. The condo we staying in was very nice […] and comfortable and we were happy to be here than a hotel room. We stayed here to have the nice condo and view. The town of Canmore is very nice and under normal conditions there are things to do in town. If we had to be stranded somewhere this was a good place to do that. I would definitely return to the Windtower if ever in the area in the future. Read moreGenuine Expedia guest review
"Nice older hotel"
The staff was great. My wife hurt her arm and they responded immediately with a first aid kit. The free breakfasts were excellent, on a par with the best Marriott's. The queen rooms, however, are very small. I would recommend getting a suite for $50 more. The suite we were in was very large with a full kitchen. Be aware - the rooms are not air conditioned, […] but do have overhead fans. This was not a problem for us in May, but could be a problem in the summer if it's hot. Read moreGenuine Expedia guest review
"3 night getaway"
My fiancé and I came out to canmore for a getaway. Staff at the hotel were very helpful and let us stay in the hot tub for half an hour longer than the closing time. Rooms were comfortable (had the suite), however did not like facing the hot tub. Breakfast was ok, there wasn't much variety. Overall it was a good stay.Genuine Hotels.com guest review
"View of the Three Sisters mountains"
We enjoyed our stay, location was convient. We will definitely return to this hotel.Genuine Hotels.com guest review
"Better Room than JPL"
Fireplace, full kitchen, laundry, work out room, balcony, hot breakfast... Definitely staying again.Genuine Hotels.com guest review
"An "above and beyond" experience."
We had a fantastic stay on our anniversary. First of all upon check in we were informed that we had been upgraded to a suite which was perfect. Then when the staff member who checked us in (we think his name was Phillip) found out it was our anniversary he brought us up a complimentary bottle of chilled wine and a voucher for a free appetizer at the […] restaurant. If this wasn't enough he also let us borrow his personal phone charger to use while we were at dinner. His service went above and beyond and made our occasion extra special. For this reason and the excellent location we would highly recommend this hotel. Read moreGenuine Hotels.com guest review
Overall a good hotel. We didn't use any facilities however, and only interacted with acouple of understandably busy staff in the restaurant during the free hot breakfast buffet. Everybody was polite and helpful. Surrounding area is gorgeous and the hotel is in an ideal location for quick jumps to the highway in order to visit other locations such as […] Banff. Read moreGenuine Hotels.com guest review
We stayed for the weekend as we were attending an event that started early every morning. They Breakfast is really good and saves so much time not having to pick something up. We are at the restaurant one night and it was great value and speedy service. Not a super fancy place but just great for us as when we are in Canmore we are always outside and […] spend little time in our room. Read moreGenuine Hotels.com guest review
Extremely small rooms. No air conditioning in hot weather. Not quite as described.Genuine Hotels.com guest review
Bed was comfy, room was small but very clean. Breakfast was good.Genuine Hotels.com guest review
Very good ! Come back again if I have chance.Genuine Hotels.com guest review
"You get what you pay for."
We got an excellent deal on our room through hotels.com so I guess shouldn't have been so surprised when we got there to discover it was so small. It was very comfortable and very clean but more like the size of a bedroom than it was a hotel room. The $100 deposit credit card hold and $250 no-smoking credit card hold was a bit much and there was also […] a $5 parking fee. The complimentary breakfast was a nice hot breakfast buffet as opposed to the usual muffin, banana and coffee. The staff there are extremely friendly, polite and helpful. I would definitely stay again but maybe ask for a bigger room next time. Read moreGenuine Hotels.com guest review
Looking online it seemed promising. Inside the room was tiny and the room felt outdated and no AC so it was a warm sleep. But the free hot breakfast was at least very niceGenuine Hotels.com guest review
Room was very small and didn't have a fridge. Room was very hot even with the window open, fan and extra portable fan going non-stop. Left the room door open as the Hallway outside was lovely and air conditioned. Good value for money and breakfast included.Genuine Hotels.com guest review
You can park on the street for free. However, there are limited parking places. Nice breakfast. Spectacular scenery.Genuine Hotels.com guest review
"Nice, Clean but Tiny"
Enjoyed the stay, comfort bed, but room is tinyGenuine Hotels.com guest review
Only there one night. Clean and spacious room, and pleasan staff.Genuine Hotels.com guest review
"Decent for one night"
Room was pretty warm when we arrived. We were only in there for the night after a wedding so we didn't spend too much time in the room. It was clean and comfortable all though a bit small. I see some other rooms had balconies, would have been nice but again, we were only there for one night. Wish the room had air conditioning as it faced the sun but […] at least there was a fan to help. Read moreGenuine Hotels.com guest review
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