"Right off freeway - convenient"
Always stay hereGenuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We thank you for your continued patronage, and we look forward to your next visit!
"comfortable, convenient destination"
Enjoyed the convenience of breakfast included with our stay - lots of variety.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We have been in the process of upgrading our breakfast, so we're glad that you had a chance to enjoy the improvements. The process is ongoing, so hopefully it will be even better on your next visit to the area!
We stayed at the Holiday Inn Express the night before a visit to Lewis and Clark College. It was in a great location between places to eat dinner and the college. Easy access. The rooms/ beds were very comfortable. The included breakfast was great! Lots of options. The only critic--breakfast foods needed a little more space. There was no where to get […] out of the way while fixing your food. Caused a traffic jam of people when it got busy. Definitely a good value! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very glad you enjoyed your stay, and we hope that your tour of Lewis & Clark went well. We also appreciate the feedback on our breakfast area. It can get a bit crowded, especially when everybody goes for the cinnamon rolls at the same time. We thank you for choosing to stay with us, and we hope to see you on your next trip through the Lake Oswego area!
"Nice hotel. Easy access to local attractions."
Enjoyable stay with the family. Pool area could use more seating. Nice breakfast. Friendly staff.Genuine Expedia guest review
Response by Holiday Inn Express Portland South-Lake Oswego Thank you so much for your comments and recommendations, I look forward to sharing them with our ownership in order to improve our guest experience. However, we are pleased you and your family had a nice stay and we look forward to seeing you on your next visit.
Excellent value, clean, comfortable, room nicer than I expected. The only issue was noise: we could hear our upstars neighbors clumping around, but it wasn't terrible. Recommended.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are so glad that you had a nice time while staying with us. It’s important to take in pride in the work you do, and I’m glad our staff was able to show you how proud we are of where we work and what we do. However, I am sorry to hear that you had an issue with noise above you. Should you be in the area again, we hope to see you again.
"Good hotel, comfortable but breakfast is awful."
We got stuck in a hotel for a few days before moving into our new home. It was comfortable and the staff was nice. However the heater/ac unit didn't work well. It was either super hot or cold. We resorted to just opening the window to get cooled off. The breakfast was awful too. The hot breakfast wasn't even edible. The pastries and cold cereal were […] about the only thing we found to eat. Unless there were no bowls! Since the hot food was not edible there were no options for dairy or gluten free people either. Our last day there we even had to stand outside for a place to try to eat breakfast. The hotel itself wasn't bad so I don't feel I can totally rate it badly. Especially if you can live on bagels or cinnamon rolls (unlike me) you'll love it. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Portland South-Lake Oswego Thank you for taking time to offer your feedback. We are pleased to hear that a majority of your stay was to your satisfaction. If the issue with the Air conditioner was reported, hopefully our maintenance staff was able to resolve it for you in a timely manner. In regards to our breakfast, we are exited to announce that we have added healthier options, so we hope you stay with us again so you can check out the improvements for yourself. Again, thank you for your feedback, and we hope you have a wonderful day!
"Excellent hotel, except pool out of service"
Excellent room, quiet, clean, convenient. Friendly staff, gret breakfast. Guests should be notifed when pool is shut down when they book!Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego Thank you for taking the time to provide your feedback, as well as your patience and understanding. There is never a good time for renovations, and unfortunately we were not supplied with advance notice by the contractor to have such information posted to our site. However, in the process of reviewing all of our guests’ comments we have formulated a plan should such an occurrence happen in the future, all thanks to you and the rest of our customers in during its closure. Should there be any guests making their reservations from a third party site, a request will be made with the booking site to contact all those impacted as personal guest information is not given to the hotel. Thank you again for staying with us and we are truly sorry that one of the most vital amenities of a vacation was not available.
excelantGenuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego Thank you for taking the time provide your feedback, and we are pleased that everything was to your liking.
Great experience...except the in-room refrigerator was very noisy all night long.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are pleased to hear that the majority of your stay was excellent. Our maintenance staff routinely do preventative maintenance on all of our rooms, so I will make sure they and our housekeeping department are vigilantly looking. However if you have an opportunity to contact the hotel with your last name I will have our maintenance department correct the issue of the refrigerator immediately. Thank you again for staying with us!
"Great Value and comfort"
the Hotel was clean, close, and professional. The exercise room was well maintained and the breakfast was tasty and fresh. Staff was courteous, helpful, and pleasant.Will definitely stay there again!Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very happy you had a great stay, and that we lived up to your expectations. We are actually in the process of making our breakfast even better, so hopefully you'll get to enjoy that on your next visit!
"Close to Corporate Area"
The hotel met my expectations: clean, friendly staff, and adequate sized breakfast area. I did use the exercise room which is small and some of the equipment is too close together in which you nearly have to step over to get to other equipment. Overall, I will probably return for future business trips.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are so glad you had a nice stay with us, and I appreciate your feedback about the fitness center. I'll look at getting the equipment moved today, thus allowing our guests more walking space. Thank you again for staying with us and your comments and we look forward to seeing you on your next trip.
Room was great. Larger than expected. Small bath though. We didn't know the pool was under renovation. That was not noted under hotel description when I booked it, which was only a couple days before the stay. Convenient location otherwise.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very glad you enjoyed your room, and that we were conveniently located for you! Unfortunately, due to changes to the contractor's schedule, we didn't have enough advance notice to be able to update our hotel description with the pool renovations. We apologize for any inconvenience this may have caused, but hopefully we'll see you on your next visit to Lake Oswego so you can check out our newly renovated pool!
"wasn't worth it"
The bed was very uncomfortable and the room was not sound proof.Genuine Hotels.com guest review
"Stuck in a storm"
I got stuck in a snow storm and had to walk to the hotel. The staff was very friendly and the room was very quiet and comfy and a nice size. The bed was great! There are restaurants within a few steps of the hotel and it is close to the freeway for easy access (when there is not a storm).Genuine Expedia guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are so pleased that you had a nice stay, weather aside. It does sound as you had quite the adventure, I’m just glad you made it safely as it was treacherous out. Thank you for taking the time to provide feedback from your stay, and should you ever find yourself stranded again I hope you come visit us!
"Hampton Inn Night"
Little hard to get to because it is set back quite a bit. Rooms are very clean. The heater fan did run all night long but it WAS pretty cold out. Nice place.Genuine Expedia guest review
"Beds are Great!"
The comfort of the beds and linens were wonderful. Location was perfect for our stay before a surgery at Legacy Meridian Hospital. The staff was very helpful and professional. For noise, ask for a room off the freeway.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego Absolutely excellent! We are thrilled that you had such a nice time with us and we were able to get you a nice quite room. And now we are adding extra-large king sized pillows in all of our King Bedrooms in both firm and soft, that way there is something for everyone. Thank you again for staying with us and we hope to see you on your next trip to Lake Oswego.
Everything was great. The hotel staff was really friendly. This hotel is highly recommended.Genuine Hotels.com guest review
"Nice place to stay"
This hotel was a nice place to stay. It was close to the wedding we needed to go to and we had no problems checking in late. Staff was very nice and accommodating. The breakfast was good and had a nice seating area.Genuine Expedia guest review
"Would stay here again"
We stayed for one night; they had a friendly staff and comfy bed. Would stay here againGenuine Hotels.com guest review
Check-in was fast and friendly. Breakfast was good but not much variety day-to-day. Room was very clean and nicely appointed with unadvertised microwave and fridge plus computers and printers for guest usage. Had to wait about 15 minutes for staff to check me out but otherwise great place to stay.Genuine Expedia guest review
"Great hotel, close to many fine restaurants."
The location of this hotel is great. Its very close to I-5. Has many restaurants nearby. A chevron gas station is adjacent to it. The breakfast was good. The rooms were clean and well maintained. Overall a great experience.Genuine Expedia guest review
I was not actually able to even check in at my last visit (11/18)! There was only one person on staff and a lobby full of people. The hotel staff person was right in the middle of a "melt down" when I walked in; a display I have never seen before, quite shocking. I don't think anyone in the lobby new what to do because the desk person was throwing such […] a fit (crying, blaming the general manager for staffing issues, etc.). I will not be back! Read moreGenuine Hotels.com guest review
"Not a Good Experience"
I was in the process of checking in at the front desk when the front desk clerk walked out of the hotel. She stated that she was the only person working in the hotel and she could not handle it anymore. She walked out of the hotel and never returned. I attempted to change hotels through Expedia and during this time, the hotel sent in a replacement and […] I was eventually checked in 45 minutes later. This was not a good experience and it appears that this hotel has some serious issues. Read moreGenuine Expedia guest review
The staff were very good. Friendly, gave out good information on the Shopping in the area.Genuine Expedia guest review
"Quiet and Comfortable"
Needed a hotel close to my daughter's house. Was next to Interstate, so made our commute back and forth a breeze. Had a very quiet room and enjoyed a great complimentary breakfast each morning. Will stay here again on our next visit. Staff was very friendly and courteous.Genuine Hotels.com guest review
Great stay & we really enjoyed the biscuits and gravy for breakfast!Genuine Hotels.com guest review
"Great pool experience"
Loved it! The only thing that could have been better is that when I called the front desk to ask the young man there to please bring me a luggage cart to my room (because I had two small children with me and it would be difficult to get it myself while wrangling two children) he acted as if I were putting him out. So I went and got it myself (children […] with me). Otherwise, it was perfect! Thank you so much. Read moreGenuine Hotels.com guest review
"Convenient to Lake Oswego with nice amenities"
There were several pleasant surprises here. Refrigerator in the room. DirecTV satellite gave lots of TV viewing choices. Free wi-fi Internet. Even though my room was on the freeway side of the building, sound insulation was very good. The bed was quite comfortable. My room was slightly on the small side, but plenty big for my short stay. The only disappointment […] I had was getting to the breakfast room "too late" -- they told me the breakfast was open until 9:30, but when I arrived at 9:10, I was told no more food was forthcoming. The next morning I got there earlier and was impressed with the choices in the breakfast buffet - much more than other similar inns. I would definitely stay there again. It was clean, comfortable, and offered good value for the money. Read moreGenuine Expedia guest review
"Not your grandpa's Holiday Inn"
Of all the Holiday Inn I have stayed in, this one is the worst. It is definitely not of the Holiday Inn standard and definitely not worth the price you pay. As soon as we open the room door, we noticed the odor/smell. Then when we use the shower, we were standing in at least 6 inches of water 5 minutes into the shower. The hallway smells as well, just […] not as heavy. Our decision of paying a little more for the Holiday Inn quality was wrong this time. Read moreGenuine Hotels.com guest review
"Nice Hotel, updated, good facilities!"
Good location, clean, and friendly staff. Room had everything we needed.Genuine Expedia guest review
The beds were very comfortable. Best bed we slept during our whole trip (we stayed at 3 different hotels). The complimentary breakfast was worth the stay, the staff was friendly and the rooms were clean.Genuine Hotels.com guest review
This was the worst hotel experience I have ever had. The room had not been cleaned from the previous guests. There was food in the refrigerator, used drink containers and newspapers, the bed had been slept in and left unchanged - disgusting! They had no other rooms and I had no form of transportation to leave, so I had to spend the night there anyway. […] They said they would send a gift certificate for another night but I never received any form of compensation. I will never stay in this hotel again and it is very unlikely I would stay in another Holiday Inn Express. Read moreGenuine Hotels.com guest review
The exit wasn't clearly marked coming from WA Square but the room and breakfast were great.Genuine Hotels.com guest review
This hotel is right off I-5, which makes travelling much easier. The room was clean and comfortable Chocolate chip cookies in the afternoon was a nice touch too.Genuine Hotels.com guest review
"The "just right" hotel"
This was our 2nd stay at this particular hotel, and just like the first time, we were very satisfied with our accommodations. The location is great, just off the I-5 freeway, one exit away from a large shopping mall, and right next door to a Burgerville (yum). The complimentary breakfast is very good too. Although it really would be nice if the sink […] were enclosed in the same room as the toilet & tub/shower, that alone would not deter us from staying here again. You can also get a little lost within the halls of the hotel, with the awkward twists and turns, but again, it's not so bad that we'd look elsewhere for lodging. Read moreGenuine Hotels.com guest review
"good overnight stay"
comfortable. Flat screen t.v., free WI-fi, close to restaurants and shoppingGenuine Hotels.com guest review
"Great value, beautiful hotel"
The building was immaculate inside and out. The rooms were exactly as shown in pics. The free breakfast included the usual toast, cereal and coffee plus biscuits and gravy, pancakes, eggs, sausage, and Holiday Inn cinnamon rolls, which we love. The staff was professional and pleasant. We loved our short stay.Genuine Expedia guest review
Hotel was very clean, the staff was very friendly and helpfull. Great breakfast and easy location from I-5. I would reccommend this hotel to anyone. Rooms were quiet and VERY comfortable. The price was a bit on the high side but worth it.Genuine Hotels.com guest review
I stayed one night at the Holiday Inn Express in order to tour Portland the next day. I booked the hotel four months in advance, so I was able to get a competitive rate. The front desk manager was very professional and helpful. From what I could see, everything was well organized and clean. Because my stay was a week before the Labor Day weekend, the […] clientele was mostly families on vacation. Although the hotel was sold out, it was quiet and relaxing. There are two restaurants and a gas station in close proximity, so that can really help if one is squeezed for time. I would stay there again. Read moreGenuine Expedia guest review
The hotel was a great place to stay and was very comfortable.Genuine Expedia guest review
"Be careful of what they tell you"
We called and ask if we could park our travel trailer there (we told them the size) but when we got there they had no place for us to park. We spent 2 hours looking for a place. The Safeway there let us park in there lot THANK YOU SAFEWAY. The only thing the hotel said was WE DONT GUARNTEE ANYTHING!!!!!!! NO Im sorry or anything. I think his name was […] Gerald, front desk. SOOOOOOOOOOOOOOO we wont be back and no more Holiday Inns for us. Read moreGenuine Expedia guest review
"nice place to stay"
The rooms are very clean and up-to-date. The bed was very comfortable. The in-room air conditioner was a bit loud, and it woke me a few times when it cycled on/off. The staff was friendly and helpful, and the breakfast was pretty good.Genuine Hotels.com guest review
The staff is very friendly and the location was great!Genuine Hotels.com guest review
"Great place to stay"
Very clean newer hotel. The continental breakfast was good. Had a good selection to choose from. Their swimming pool was not heated. Kids were disappointed about that.Genuine Hotels.com guest review
"Much less than what we expected"
Should have been told we were in a room designed for handicapped. the bathroom was designed for handicapped but definitely not the bedroom. The literature in the room states to ask staff if you want a smoking room when this is a non-smoking hotel. they need to change the information.Genuine Expedia guest review
"Make sure you turn by Burgerville"
Good placeGenuine Hotels.com guest review
"If you don't mind snippy front desk help...."
The room was fine, but when it came to customer service, this hotel was seriously lacking. I walked in on the front desk clerk furiously chewing out the guy coming on shift next; got zero help with a wifi issue I was having ("Lady, I've got a whole line of people here at the desk waiting for me. I can't help you with this!"); and when clearly juggling […] a hyper 4-year old along with wondering if I could get some help with returning the luggage cart, was told by housekeeping that it would need to be brought back to the lobby myself (she was cleaning a mirror in the room across from me - I suppose that she isn't expected to offer customer service). The pool was lukewarm. My kids stayed in for about 15 minutes before they had to get out to warm up. Also, housekeeping staff repeatedly hollered down the hallway to each other. No nap-time for my son - it was just too loud. Read moreGenuine Expedia guest review
"Very quiet and comfortable"
My only issue was that supplies weren't promptly replaced. The breakfast buffet was out of sweetener, creamer, ice water. The business center out of paper. Otherwise it was great.Genuine Hotels.com guest review
"One night stay"
The hotel stay was good overall. Clean rooms, easy check in, check out. The breakfast left something to be desired; there were no hot foods.Genuine Hotels.com guest review
"Good location off freeway and gas in the parking l"
It was fine, they had lots of sports team so the breakfast was full the whole time I went down 3 times. Once for coffee,2nd time to see how busy and finally to get food which I took back to the room. Biscuit were put out customer thought they were stale they weren't they were frozen. Couldn't get to the pancake because of the kids. Ran out of hot water […] in the thermos. Food was okay. The room was very far away and it was like a maze that couldn't be helped to get there. Richard at the front desk was nice and helpful. Even went to find a luggage cart for me. Read moreGenuine Hotels.com guest review
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