Excellent and clean, nice roomsGenuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very glad you had an excellent stay, and we thank you for your time in offering your feedback!
The hotel was great. I would go back again!Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are thrilled that you enjoyed the hotel, and we look forward to seeing you again on your next trip through the Lake Oswego area!
"Stay couldn't have been better"
Very nice room! Clean and bed was so comfortable. Everything about this stay was excellent.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very happy that we were able to provide you with such a wonderful stay! Thank you very much for taking the time to review our hotel, and we hope we have the opportunity to see you again on your next trip through Oregon.
"Friendly decent play to stay"
For the price ($85/night) was more than adequate for what we needed. The morning breakfast that we had was nice. Had warm food which is more than other similar hotels provide. Although my sons told me that the pancake maker was not too friendly and the taste not that great. The first lobby person was very nice. gave us late checkout for the next day. […] however when we tried to get in our room after the 12n timeframe we couldn't and the lobby person tried 3x's to key a new card and failed. Ended up getting a housekeeping person to let us in. Frustrating on that part. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very glad that you enjoyed your stay with us! We do apologize for the inconvenience with your late check out. After hearing your issues, we have instituted a new system to make it easier for guests who request late checkout, so they don't have to come all the way back to the desk for new keys. Thank you very much for your feedback, and hopefully we'll see you on your next trip to Oregon!
"Exactly What Was Needed"
Everything in the hotel was clean and quiet. The location was easy to get to as it was right off the freeway.Coffee could have been better, but I just picked up coffee on the way out - no big deal.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very pleased that you enjoyed your stay. Thank you for taking the time to offer your feedback, and hopefully, on your next trip through Oregon, we'll get to see you again!
Very happy with room and the bed was very comfortable!! Breakfast was great the next morning... Thanks for a relaxing time !!Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very glad we were able to provide you with a relaxing stay! We recently made some improvements to our breakfast, so it's great that you were able to enjoy the changes we made. Thank you for choosing to stay with us, and we hope to see you on your next trip through the Lake Oswego area!
"Nice and Clean"
My stay was just for one night and I thought it was an excellent place to stay. I would recommend this hotel to anyone. All those reviews about it being dirty is way off, they use all white sheets so it is very obvious if something is dirty or not. Breakfast in the morning was sensational, literally the best continental I have ever had.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are delighted that we were able to provide you with such an exemplary stay! We recently made some improvements to our breakfast, so it's great to hear that those improvements are appreciated. Hopefully, on your next trip through the Lake Oswego are, we'll have the opportunity to see you again!
"Unexpected luxury at economic prices"
HUGE room for very little and well kept, comfy. Beds were very comfortable, room was well decorated and clean. Pool was very well kept and perfect for the little ones to burn off energy. The automatic pancake maker was fun and the breakfast is a good bargain. Next visit to Portland, stay at this little hotel and save money but still enjoy the NW ex […] perience. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very glad you had such a wonderful stay with us! We've recently made improvements to both the pool area and to our breakfast, so we're happy that you were able to enjoy both. Thank you very much for choosing to stay with us, and we hope to see you on your next visit to the Lake Oswego area!
"You can trust Holiday Inn"
The hotel is conveniently located near the highway leading north to Portland. Holiday Inn standards can always be trusted. Hotel has nice pool. Package comes with breakfast and wifi. Only downside: it is located on a corner immediately turning off the highway, sometimes easy to miss and having to make sharp U turn.Genuine Expedia guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very glad that you enjoyed your stay, and that we were of convenience to you. We are actually looking into clearer signage to help guide our guests to our hotel, so hopefully the next time you are in the area, you'll find it a bit easier to get to us!
Good breakfastGenuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are glad that you enjoyed the breakfast! We just recently made some changes to the breakfast, so it's good to hear that our guests are enjoying it. Thank you very much for your feedback!
The room was quiet and clean, the continental breakfast was great, the hotel was conveniently located.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are happy that we were able to provide you with a clean and quiet stay! Also, we're glad you enjoyed the breakfast, as we have recently revamped our breakfast choices, so it's nice to know that it was appreciated. Hopefully we'll get to see you on your next trip to the Lake Oswego area.
"Great value for the price"
Second time we've stayed here, so we knew how to find the pool (gotta take the elevator down to the 1st floor). Until you orientate yourself, it can be confusing. But it's worth it: it's a good-sized pool and I could actually do some laps. Room was clean, bathroom was big, bed was comfy. Both times our room faced I-5, but the berm and trees between […] the hotel and the highway meant very little highway noise. My daughter loved the new pancake maker machine in the breakfast room. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are pleased that you enjoyed your stay! We've recently made some improvements to both the pool and our breakfast, so we're glad you got to enjoy both. Regarding signage for getting to the hotel, we are looking into some options to better help our guests find us without difficulty. We appreciate the time you took to offer your feedback, and we hope to see you for a third visit!
"Great Location to SW Portland"
Super impressed with the room layout, loved the couch section and the beds where more comfortable than expected! Thank you!Genuine Expedia guest review
Response by Holiday Inn Express Portland South-Lake Oswego Well thank you for choosing to stay with us! We are very glad you appreciated everything your room had to offer, and hopefully we'll get to see you on your next trip through our area.
"On the road again"
Stayed one night. Room in back on ground floor. Noisy!Genuine Expedia guest review
"Okay for price"
This hotel is in the back lot from a gas station...difficult to find from road. Breakfast was a plus. Our room was tiny and doors and walls very flimsy. You can hear everything in the hall and other side of wall. The staff is exceptional. They will do everything possible to make your stay comfortable. It was a nice clean hotel for the price.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are happy to hear that our staff was able to provide you the service that you deserve, and that the room and amenities were also to your liking. Peace and quiet is a valuable thing during a trip away from home, and we are truly sorry that yours was disturbed. Hopefully, the next time you are in the area you will think of us, for we would surely love to see you again.
"Very clean and comfortable"
A very clean and comfortable place to stay. Very simple but nice.Genuine Expedia guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are pleased that you enjoyed your stay. Hopefully we will see you on your next trip through the Lake Oswego area!
"Right off freeway - convenient"
Always stay hereGenuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We thank you for your continued patronage, and we look forward to your next visit!
"comfortable, convenient destination"
Enjoyed the convenience of breakfast included with our stay - lots of variety.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We have been in the process of upgrading our breakfast, so we're glad that you had a chance to enjoy the improvements. The process is ongoing, so hopefully it will be even better on your next visit to the area!
We stayed at the Holiday Inn Express the night before a visit to Lewis and Clark College. It was in a great location between places to eat dinner and the college. Easy access. The rooms/ beds were very comfortable. The included breakfast was great! Lots of options. The only critic--breakfast foods needed a little more space. There was no where to get […] out of the way while fixing your food. Caused a traffic jam of people when it got busy. Definitely a good value! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very glad you enjoyed your stay, and we hope that your tour of Lewis & Clark went well. We also appreciate the feedback on our breakfast area. It can get a bit crowded, especially when everybody goes for the cinnamon rolls at the same time. We thank you for choosing to stay with us, and we hope to see you on your next trip through the Lake Oswego area!
"Nice hotel. Easy access to local attractions."
Enjoyable stay with the family. Pool area could use more seating. Nice breakfast. Friendly staff.Genuine Expedia guest review
Response by Holiday Inn Express Portland South-Lake Oswego Thank you so much for your comments and recommendations, I look forward to sharing them with our ownership in order to improve our guest experience. However, we are pleased you and your family had a nice stay and we look forward to seeing you on your next visit.
Excellent value, clean, comfortable, room nicer than I expected. The only issue was noise: we could hear our upstars neighbors clumping around, but it wasn't terrible. Recommended.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are so glad that you had a nice time while staying with us. It’s important to take in pride in the work you do, and I’m glad our staff was able to show you how proud we are of where we work and what we do. However, I am sorry to hear that you had an issue with noise above you. Should you be in the area again, we hope to see you again.
"Good hotel, comfortable but breakfast is awful."
We got stuck in a hotel for a few days before moving into our new home. It was comfortable and the staff was nice. However the heater/ac unit didn't work well. It was either super hot or cold. We resorted to just opening the window to get cooled off. The breakfast was awful too. The hot breakfast wasn't even edible. The pastries and cold cereal were […] about the only thing we found to eat. Unless there were no bowls! Since the hot food was not edible there were no options for dairy or gluten free people either. Our last day there we even had to stand outside for a place to try to eat breakfast. The hotel itself wasn't bad so I don't feel I can totally rate it badly. Especially if you can live on bagels or cinnamon rolls (unlike me) you'll love it. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Portland South-Lake Oswego Thank you for taking time to offer your feedback. We are pleased to hear that a majority of your stay was to your satisfaction. If the issue with the Air conditioner was reported, hopefully our maintenance staff was able to resolve it for you in a timely manner. In regards to our breakfast, we are exited to announce that we have added healthier options, so we hope you stay with us again so you can check out the improvements for yourself. Again, thank you for your feedback, and we hope you have a wonderful day!
"Excellent hotel, except pool out of service"
Excellent room, quiet, clean, convenient. Friendly staff, gret breakfast. Guests should be notifed when pool is shut down when they book!Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego Thank you for taking the time to provide your feedback, as well as your patience and understanding. There is never a good time for renovations, and unfortunately we were not supplied with advance notice by the contractor to have such information posted to our site. However, in the process of reviewing all of our guests’ comments we have formulated a plan should such an occurrence happen in the future, all thanks to you and the rest of our customers in during its closure. Should there be any guests making their reservations from a third party site, a request will be made with the booking site to contact all those impacted as personal guest information is not given to the hotel. Thank you again for staying with us and we are truly sorry that one of the most vital amenities of a vacation was not available.
excelantGenuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego Thank you for taking the time provide your feedback, and we are pleased that everything was to your liking.
Great experience...except the in-room refrigerator was very noisy all night long.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are pleased to hear that the majority of your stay was excellent. Our maintenance staff routinely do preventative maintenance on all of our rooms, so I will make sure they and our housekeeping department are vigilantly looking. However if you have an opportunity to contact the hotel with your last name I will have our maintenance department correct the issue of the refrigerator immediately. Thank you again for staying with us!
"Great Value and comfort"
the Hotel was clean, close, and professional. The exercise room was well maintained and the breakfast was tasty and fresh. Staff was courteous, helpful, and pleasant.Will definitely stay there again!Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very happy you had a great stay, and that we lived up to your expectations. We are actually in the process of making our breakfast even better, so hopefully you'll get to enjoy that on your next visit!
"Close to Corporate Area"
The hotel met my expectations: clean, friendly staff, and adequate sized breakfast area. I did use the exercise room which is small and some of the equipment is too close together in which you nearly have to step over to get to other equipment. Overall, I will probably return for future business trips.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are so glad you had a nice stay with us, and I appreciate your feedback about the fitness center. I'll look at getting the equipment moved today, thus allowing our guests more walking space. Thank you again for staying with us and your comments and we look forward to seeing you on your next trip.
Room was great. Larger than expected. Small bath though. We didn't know the pool was under renovation. That was not noted under hotel description when I booked it, which was only a couple days before the stay. Convenient location otherwise.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are very glad you enjoyed your room, and that we were conveniently located for you! Unfortunately, due to changes to the contractor's schedule, we didn't have enough advance notice to be able to update our hotel description with the pool renovations. We apologize for any inconvenience this may have caused, but hopefully we'll see you on your next visit to Lake Oswego so you can check out our newly renovated pool!
"wasn't worth it"
The bed was very uncomfortable and the room was not sound proof.Genuine Hotels.com guest review
"Stuck in a storm"
I got stuck in a snow storm and had to walk to the hotel. The staff was very friendly and the room was very quiet and comfy and a nice size. The bed was great! There are restaurants within a few steps of the hotel and it is close to the freeway for easy access (when there is not a storm).Genuine Expedia guest review
Response by Holiday Inn Express Portland South-Lake Oswego We are so pleased that you had a nice stay, weather aside. It does sound as you had quite the adventure, I’m just glad you made it safely as it was treacherous out. Thank you for taking the time to provide feedback from your stay, and should you ever find yourself stranded again I hope you come visit us!
"Hampton Inn Night"
Little hard to get to because it is set back quite a bit. Rooms are very clean. The heater fan did run all night long but it WAS pretty cold out. Nice place.Genuine Expedia guest review
"Beds are Great!"
The comfort of the beds and linens were wonderful. Location was perfect for our stay before a surgery at Legacy Meridian Hospital. The staff was very helpful and professional. For noise, ask for a room off the freeway.Genuine Hotels.com guest review
Response by Holiday Inn Express Portland South-Lake Oswego Absolutely excellent! We are thrilled that you had such a nice time with us and we were able to get you a nice quite room. And now we are adding extra-large king sized pillows in all of our King Bedrooms in both firm and soft, that way there is something for everyone. Thank you again for staying with us and we hope to see you on your next trip to Lake Oswego.
Everything was great. The hotel staff was really friendly. This hotel is highly recommended.Genuine Hotels.com guest review
"Nice place to stay"
This hotel was a nice place to stay. It was close to the wedding we needed to go to and we had no problems checking in late. Staff was very nice and accommodating. The breakfast was good and had a nice seating area.Genuine Expedia guest review
"Would stay here again"
We stayed for one night; they had a friendly staff and comfy bed. Would stay here againGenuine Hotels.com guest review
Check-in was fast and friendly. Breakfast was good but not much variety day-to-day. Room was very clean and nicely appointed with unadvertised microwave and fridge plus computers and printers for guest usage. Had to wait about 15 minutes for staff to check me out but otherwise great place to stay.Genuine Expedia guest review
"Great hotel, close to many fine restaurants."
The location of this hotel is great. Its very close to I-5. Has many restaurants nearby. A chevron gas station is adjacent to it. The breakfast was good. The rooms were clean and well maintained. Overall a great experience.Genuine Expedia guest review
I was not actually able to even check in at my last visit (11/18)! There was only one person on staff and a lobby full of people. The hotel staff person was right in the middle of a "melt down" when I walked in; a display I have never seen before, quite shocking. I don't think anyone in the lobby new what to do because the desk person was throwing such […] a fit (crying, blaming the general manager for staffing issues, etc.). I will not be back! Read moreGenuine Hotels.com guest review
"Not a Good Experience"
I was in the process of checking in at the front desk when the front desk clerk walked out of the hotel. She stated that she was the only person working in the hotel and she could not handle it anymore. She walked out of the hotel and never returned. I attempted to change hotels through Expedia and during this time, the hotel sent in a replacement and […] I was eventually checked in 45 minutes later. This was not a good experience and it appears that this hotel has some serious issues. Read moreGenuine Expedia guest review
The staff were very good. Friendly, gave out good information on the Shopping in the area.Genuine Expedia guest review
"Quiet and Comfortable"
Needed a hotel close to my daughter's house. Was next to Interstate, so made our commute back and forth a breeze. Had a very quiet room and enjoyed a great complimentary breakfast each morning. Will stay here again on our next visit. Staff was very friendly and courteous.Genuine Hotels.com guest review
Great stay & we really enjoyed the biscuits and gravy for breakfast!Genuine Hotels.com guest review
"Great pool experience"
Loved it! The only thing that could have been better is that when I called the front desk to ask the young man there to please bring me a luggage cart to my room (because I had two small children with me and it would be difficult to get it myself while wrangling two children) he acted as if I were putting him out. So I went and got it myself (children […] with me). Otherwise, it was perfect! Thank you so much. Read moreGenuine Hotels.com guest review
"Convenient to Lake Oswego with nice amenities"
There were several pleasant surprises here. Refrigerator in the room. DirecTV satellite gave lots of TV viewing choices. Free wi-fi Internet. Even though my room was on the freeway side of the building, sound insulation was very good. The bed was quite comfortable. My room was slightly on the small side, but plenty big for my short stay. The only disappointment […] I had was getting to the breakfast room "too late" -- they told me the breakfast was open until 9:30, but when I arrived at 9:10, I was told no more food was forthcoming. The next morning I got there earlier and was impressed with the choices in the breakfast buffet - much more than other similar inns. I would definitely stay there again. It was clean, comfortable, and offered good value for the money. Read moreGenuine Expedia guest review
"Not your grandpa's Holiday Inn"
Of all the Holiday Inn I have stayed in, this one is the worst. It is definitely not of the Holiday Inn standard and definitely not worth the price you pay. As soon as we open the room door, we noticed the odor/smell. Then when we use the shower, we were standing in at least 6 inches of water 5 minutes into the shower. The hallway smells as well, just […] not as heavy. Our decision of paying a little more for the Holiday Inn quality was wrong this time. Read moreGenuine Hotels.com guest review
"Nice Hotel, updated, good facilities!"
Good location, clean, and friendly staff. Room had everything we needed.Genuine Expedia guest review
The beds were very comfortable. Best bed we slept during our whole trip (we stayed at 3 different hotels). The complimentary breakfast was worth the stay, the staff was friendly and the rooms were clean.Genuine Hotels.com guest review
This was the worst hotel experience I have ever had. The room had not been cleaned from the previous guests. There was food in the refrigerator, used drink containers and newspapers, the bed had been slept in and left unchanged - disgusting! They had no other rooms and I had no form of transportation to leave, so I had to spend the night there anyway. […] They said they would send a gift certificate for another night but I never received any form of compensation. I will never stay in this hotel again and it is very unlikely I would stay in another Holiday Inn Express. Read moreGenuine Hotels.com guest review
The exit wasn't clearly marked coming from WA Square but the room and breakfast were great.Genuine Hotels.com guest review
This hotel is right off I-5, which makes travelling much easier. The room was clean and comfortable Chocolate chip cookies in the afternoon was a nice touch too.Genuine Hotels.com guest review
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