The exit wasn't clearly marked coming from WA Square but the room and breakfast were great.Genuine Hotels.com guest review
This hotel is right off I-5, which makes travelling much easier. The room was clean and comfortable Chocolate chip cookies in the afternoon was a nice touch too.Genuine Hotels.com guest review
"The "just right" hotel"
This was our 2nd stay at this particular hotel, and just like the first time, we were very satisfied with our accommodations. The location is great, just off the I-5 freeway, one exit away from a large shopping mall, and right next door to a Burgerville (yum). The complimentary breakfast is very good too. Although it really would be nice if the sink […] were enclosed in the same room as the toilet & tub/shower, that alone would not deter us from staying here again. You can also get a little lost within the halls of the hotel, with the awkward twists and turns, but again, it's not so bad that we'd look elsewhere for lodging. Read moreGenuine Hotels.com guest review
"good overnight stay"
comfortable. Flat screen t.v., free WI-fi, close to restaurants and shoppingGenuine Hotels.com guest review
"Great value, beautiful hotel"
The building was immaculate inside and out. The rooms were exactly as shown in pics. The free breakfast included the usual toast, cereal and coffee plus biscuits and gravy, pancakes, eggs, sausage, and Holiday Inn cinnamon rolls, which we love. The staff was professional and pleasant. We loved our short stay.Genuine Expedia guest review
Hotel was very clean, the staff was very friendly and helpfull. Great breakfast and easy location from I-5. I would reccommend this hotel to anyone. Rooms were quiet and VERY comfortable. The price was a bit on the high side but worth it.Genuine Hotels.com guest review
I stayed one night at the Holiday Inn Express in order to tour Portland the next day. I booked the hotel four months in advance, so I was able to get a competitive rate. The front desk manager was very professional and helpful. From what I could see, everything was well organized and clean. Because my stay was a week before the Labor Day weekend, the […] clientele was mostly families on vacation. Although the hotel was sold out, it was quiet and relaxing. There are two restaurants and a gas station in close proximity, so that can really help if one is squeezed for time. I would stay there again. Read moreGenuine Expedia guest review
The hotel was a great place to stay and was very comfortable.Genuine Expedia guest review
"Be careful of what they tell you"
We called and ask if we could park our travel trailer there (we told them the size) but when we got there they had no place for us to park. We spent 2 hours looking for a place. The Safeway there let us park in there lot THANK YOU SAFEWAY. The only thing the hotel said was WE DONT GUARNTEE ANYTHING!!!!!!! NO Im sorry or anything. I think his name was […] Gerald, front desk. SOOOOOOOOOOOOOOO we wont be back and no more Holiday Inns for us. Read moreGenuine Expedia guest review
"nice place to stay"
The rooms are very clean and up-to-date. The bed was very comfortable. The in-room air conditioner was a bit loud, and it woke me a few times when it cycled on/off. The staff was friendly and helpful, and the breakfast was pretty good.Genuine Hotels.com guest review
The staff is very friendly and the location was great!Genuine Hotels.com guest review
"Great place to stay"
Very clean newer hotel. The continental breakfast was good. Had a good selection to choose from. Their swimming pool was not heated. Kids were disappointed about that.Genuine Hotels.com guest review
"Much less than what we expected"
Should have been told we were in a room designed for handicapped. the bathroom was designed for handicapped but definitely not the bedroom. The literature in the room states to ask staff if you want a smoking room when this is a non-smoking hotel. they need to change the information.Genuine Expedia guest review
"Make sure you turn by Burgerville"
Good placeGenuine Hotels.com guest review
"If you don't mind snippy front desk help...."
The room was fine, but when it came to customer service, this hotel was seriously lacking. I walked in on the front desk clerk furiously chewing out the guy coming on shift next; got zero help with a wifi issue I was having ("Lady, I've got a whole line of people here at the desk waiting for me. I can't help you with this!"); and when clearly juggling […] a hyper 4-year old along with wondering if I could get some help with returning the luggage cart, was told by housekeeping that it would need to be brought back to the lobby myself (she was cleaning a mirror in the room across from me - I suppose that she isn't expected to offer customer service). The pool was lukewarm. My kids stayed in for about 15 minutes before they had to get out to warm up. Also, housekeeping staff repeatedly hollered down the hallway to each other. No nap-time for my son - it was just too loud. Read moreGenuine Expedia guest review
"Very quiet and comfortable"
My only issue was that supplies weren't promptly replaced. The breakfast buffet was out of sweetener, creamer, ice water. The business center out of paper. Otherwise it was great.Genuine Hotels.com guest review
"One night stay"
The hotel stay was good overall. Clean rooms, easy check in, check out. The breakfast left something to be desired; there were no hot foods.Genuine Hotels.com guest review
"Good location off freeway and gas in the parking l"
It was fine, they had lots of sports team so the breakfast was full the whole time I went down 3 times. Once for coffee,2nd time to see how busy and finally to get food which I took back to the room. Biscuit were put out customer thought they were stale they weren't they were frozen. Couldn't get to the pancake because of the kids. Ran out of hot water […] in the thermos. Food was okay. The room was very far away and it was like a maze that couldn't be helped to get there. Richard at the front desk was nice and helpful. Even went to find a luggage cart for me. Read moreGenuine Hotels.com guest review
The front desk staff were great and aware of problems within the the motel and on top of efforts to fix them. The elevator quit ( example) The house cleaning staff were professional and helpful. Lots of things to do in area. Lots of brochures available. Information and directions given were excellent.a good time for my friend, who had not been to Oregon, […] and I in exploring and a day drive to the beach. Lincoln city beach. Read moreGenuine Expedia guest review
"Nice but a little pricey"
We had the family suite, which had two queen beds a flat screen TV and fridge, and a separate room had a king bed with flat screen and the bathroom. The rooms were decent, but cost was over $150per night. The indoor pool was nice- water was 95 degrees, but if you're looking for a hot tub, there's not one at this hotel. 15 minute drive to Portland, overall […] I would recommend this hotel. Read moreGenuine Hotels.com guest review
Large rooms, perfect for business or leisure travelers!Genuine Expedia guest review
"Nice location by I-5"
If you have a vehicle this hotel is in a great location. There is an I-5 exit (north and south) a block away. This is nice because you can get to Portland easy. If you do not have a car there is food and other services within a 1 mile radius. The hotel was nice and a good price. Free WiFi and great TV for those rainy Oregon days.Genuine Hotels.com guest review
Very good experience overallGenuine Hotels.com guest review
I really like this hotel. The only negative would be when I get stuck in the rooms that directly face the loud bar. If my window is open 2nd hand smoke pours in, which is less than comfortable.Genuine Hotels.com guest review
Very comfortable rooms. Good location, close to lots of stores, etc., even a park so we were able to run. The only suggestion would be to extend the breakfast on the weekends - stopping at 9-9:30 was a little early.Genuine Expedia guest review
"just what I needed"
I needed a suite with two separate bedrooms. This hotel gave just what I needed. It wasn't plush, but it was clean. Breakfast was adequate, but not exceptional. I would stay there again.Genuine Hotels.com guest review
The Hotel is right off the freeway and still quiet. Nice place to stay. Easy in and out.Genuine Hotels.com guest review
I love Holiday Inn hotels, this property is just another reason why I love to stay at Holiday Inn. Great location, great service and always clean.Genuine Hotels.com guest review
Loved every bit of my stay, except the excersice and pool area was a bit small.Genuine Hotels.com guest review
difficult to find the hotel entranceGenuine Hotels.com guest review
"Nice hotel - tiny room"
The good: staff, cleanliness, location. Breakfast was okay (not much fruit, plenty of bread/carbs). The bad: my single queen bed room was TINY, there was a round table instead of a desk and the chair was very uncomfortable for working on a computer.Genuine Hotels.com guest review
We used to live in Portland so we were familiar with the area, however, we originally intended to stay closer to the city. When we located this hotel and made our reservation we were pleased to see that the location would be convenient to I-5. We were very happy with the comfort of the room and the breakfast selections. We would highly recommend this […] hotel for any traveler, business or pleasure. Read moreGenuine Hotels.com guest review
The mattresses in our room are quite worn out, thus, not very comfortable to sleep in. The room also looked dated. The complimentary WIFI was not working. We were given a number to call, however, the line is always busy. The front desk staff was useless and not helpful on the matter at all. So, we did not get WIFI at all during our 3 nights stay. Also, […] during the nights, we were constantly woke up by loud noises (kind of sounded like train crossing or made by air brakes of big trucks). Didn't get good sleep at all!!! Very disappointing!!!! We booked the hotel after reading some of the good reviews. Definitely not what we have in mind. We will not go back again and will not recommend anyone to stay. Read moreGenuine Hotels.com guest review
location is very convienient ; close to places to eatGenuine Expedia guest review
This was a great stop for our family on our way to Seattle. My kids really enjoyed the tv channels and the breakfast. The room was clean and the staff attentive. We will stay there again for sure!Genuine Hotels.com guest review
"Worth way more than the price!"
I showed up super late to a really nice, friendly receptionist. My room was lovely and quiet. This hotel was GREAT for me and my travels. The morning breakfast was minimal, don't expect much and you won't be disappointed! Staff extremely helpful.Genuine Expedia guest review
"Staff + facilities + location - Perfect!"
Just exceptional staff and facilities. We travel for business a lot and this hotel is truly a 4 star hotel with 3 star price. The location is right off the hwy 5, so you can get anywhere in Greater Portland fast.Genuine Expedia guest review
"Good value. Nice place."
Better than average breakfast, nice staff, A little tucked in and hard to find at night.Genuine Hotels.com guest review
"Great Hotel and Staff"
I highly recommend this hotel. The amenitites were great and all included. No hidden fees for business center etc. Great continental breakfast (included). Staff went out of their way to be helpful. Location was perfect.Genuine Expedia guest review
"very good hotel"
Hotel room was very clean and comfortable beds, had a frig and microwave. breakfast was extrimly good. negative as location about 9miles away from downtown.....Genuine Hotels.com guest review
"Very comfy and quiet"
The hotel is very clean, comfortable and the staff is very accommodating. Breakfast is more than you usually get at hotels advertising breakfast.Genuine Hotels.com guest review
"Just like home!"
The best hotel stay experience to date. My wife and I highly recommend this property if you are looking for a spotlessly clean and comfortable room. I have nothing negative to say about this hotel, and the overall experience was 5 star. Hotel staff is very friendly, and we saw many smiles - so that is a reflection of management too. Thank you for making […] our trip to Portland to visit family such a pleasant experience, and we will be back! Read moreGenuine Hotels.com guest review
When we got to the hotel and checked in the people at the front desk were very nice. Whe we first got to our room and went in we were amazed at the room. The room was very spacious and clean. The tv was large, the beds were really soft and had lots of pillows which was wondefful for us. It even had a little couch. The mini fridge was a nice size, great […] table for using our lap top and the bathroom was nice too. The continetal breakfast was wonderful and have many options to chose from, the staff was really nice, the hotel and pool were very clean. It would have been nice if they had a hot tub though. The hotel is close to resturants and other places, although we didn't go to far from the hotel. It was the best hotel we ever stayed at and we would definatly stay there again Read moreGenuine Hotels.com guest review
"Nice hotel...breakfast was a challenge"
This hotel is a a great hotel, the rooms were nice and clean, the pool was great. Parking was an issue the first night we were there and we were told to park at the bar next door...that was a little unnerving. The other nights we were "in" early enough we were able to park at the hotel. The breakfast room was way too small! Every time we tried to go […] to breakfast there was a line out the door to get food and no hopes of finding a place to sit, so it is either haul food back to your room Mr don't eat. If you aren't counting on breakfast it's a great hotel. Read moreGenuine Hotels.com guest review
We were not happy to find out that the only staff member on duty for the hotel was a trainee. Every time we needed something for our room, he would have to leave the front desk unattended to bring us what we requested. This made us wonder how safe it was to stay there when anyone could have come in the front door while it was unattended and follow someone […] up to their room. Also we found the back doorway held open by a rock, maybe if there were more then one person on duty they could keep a better eye on the grounds and the security cameras. Read moreGenuine Expedia guest review
"Great place to stay"
The room was clean, the staff was friendly. Easy location to get around. Will stay there next visit to Portland.Genuine Hotels.com guest review
I usually stay at the Crowne Plaza, just off of Kruse Way, in Lake Oswego. I chose HIE for the accessibility. I was very impressed by the friendliness of the staff and cleanliness of everything. When I opened my door I was amazed at how nice my room was. ( king ) the room was very clean and I really liked the look of the room and furniture. Bathroom […] vanity was impressive. The bed was extremely comfortable. I used the indoor pool as well as the fitness center. My over all visit was very pleasing. I found this hotel to be more to my liking then the Crowne Plaza and I will use this hotel every time going forward. Read moreGenuine Hotels.com guest review
First I requested a queen or king room, but what surprised me was that I got a "Special Need Room". Never requested and I could not take a bath, shower was like for special needs people. When taking the shower water all over, needed to use all the towels for water runoff. Ask the front desk about it and said we dont have a regular room , but what surprised […] me is that I was not offer on the next night the room that I requested. Excelent breakfast. Emanuel Read moreGenuine Hotels.com guest review
"Not a good value for the price"
I was disappointed with the Holiday Inn Express. Each morning, the eggs at breakfast were extremely salty. They tasted as though the cook had dumped an entire box of salt in each batch. The TV selection did not include PBS. The Wi-Fi connection was not consistently available. The front desk was short-staffed at check-in, resulting in long waits. The […] room was very noisy, due to loud door-closure mechanisms and heavy footsteps in room above and in stairwell. The room was very expensive and was not a good value for the price. Read moreGenuine Hotels.com guest review
Usually I really like Holiday Inn Express, but my stay at this hotel was terrible. We checked in at exactly 3pm. Even though we had reserved a non-smoking room, our room smelled heavily like smoke. Since my wife is pregnant and we were traveling with young child, this was not acceptable to us. We asked the front desk staff if there was anything they […] could do, and they said "sorry" and that we were stuck staying in that room. The night was miserable because our room smelled so bad. There was a lounge area outside our room that was very noisy at night so we couldn't even open our window for ventilation. The next morning we explained our issues to the front desk staff, and they were much more friendly than the afternoon crew. They said that the manager would call us, which she never did. And she did not respond to a call from me the next day. I realize that our stay was probably worse than most. If we had a different room I'm sure our stay would have been much better. I was very disappointed in the room we had, the unfriendly attitude of the afternoon front desk staff, and the lack of response from the manager. On the up side, the breakfast was good and the pool was okay. However, I would not stay here again. Read moreGenuine Expedia guest review
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