The a/c in the room very loud, other than that it was a pleasant stay. Very close to the casinos. No room internet but they said will have it this summer.Genuine Expedia guest review
"Great for a long stay with kids!"
This hotel has some good and some bad. The parking areas are small and you have to walk through the parking garage to get to the pool. The hallways have an unpleasant smell and need paint. The room was tiny, but clean. The rooms have full kitchens that are stocked with basic cooking utensils. What made this stay enjoyable were the things at the hotel. […] The game room was well stocked with family-type games and plenty of movies. Rooms had their own DVD player so family movie night was fun. The pool was warm and comfortable. The mini-golf course was a bit disappointing, but it was free. There was no breakfast that I was aware of unless you cooked your own in the room. I felt overall the hotel was a bit of a disappointment for the value, but was still enjoyable. Read moreGenuine Expedia guest review
"Not worth the price"
No hot water and the locks on the doors did not work. Could not get into the room. The only good thing was the convenience of having the extra room am bathroom for the amount of people we had staying. Parking was awful. Hope u r driving a very small car.Genuine Hotels.com guest review
"Great Reno spot!"
We loved our room- spacious, clean, and perfect with a full kitchen to utilize. The surrounding neighborhood was funky downtown, near the river and several unique restaurants and bars. The only issue here is the access to rooms- it was easiest for us to climb four sets of stairs close to our room rather than take the elevator on the other side of the […] building. But we liked the work-out. Staff was very helpful, especially Oscar the maintanence guy- he readied the outdoor grill for us and was a very pleasant addition to the experience. We would return! Read moreGenuine Hotels.com guest review
"home away from home"
I always stay at this resort i love the service and the full kitchen it's like home away from home.Genuine Hotels.com guest review
Great place we are happy.Genuine Hotels.com guest review
I book 2 rooms in this hotel on the last weekend of February, 2013. Each of our room is one bedroom suite with 2 bathrooms. The kichen area and family room are seperated from the bedroom. The sofa could converted to a bed for my mom in different room for her to read at night without disturbing other sleepers. Our family enjoy the spacious room and its […] facility. The indoor swimming pool is heated and clean with towles. The sauna is clean and not too hot like most sauna in the fitness centers. We cook and ate together in one room. There was just enough everything for everybody. One draw back from this hotel is they do not have maid clean your room everyday. They said they only offer cleaning room in the middle of your stay if you book with them four or more nights. We were so busy with other fun activities in the area so we didn't stay in the room long. The best brunch buffet we had was in Peppermill casino. With about $24.00/adult, and $13/kid like most buffet in the area price, they had king crab leg, crab, stead, prime rib, sausage, eggs, fish and lots of other items except sushi. They provided good service and offered champagn. Read moreGenuine Hotels.com guest review
Dirty hotel falling apart the employes are nice but service was slowGenuine Hotels.com guest review
"If nothing less available ...."
1. Stuff - 1 person for huge hotel. Hard to get any help - she is always busy. 2. No parking available - less parking that rooms. 3. Elevator is turn off for maintenance (or never worked?) , cart does not fit hallway. You have to carry you bags on 5th floor on stairs. 4. They did not have a reserved room available - instead of 1 BD I got two interconnected […] studios, I waited 1 hour to get her come in to open this door for us. Read moreGenuine Expedia guest review
"Not bad for price and location"
The room was a good size. Clean and comfortable. The pool was fairly warm and the sauna was great to dry off in afterwards, but we had to wait a long time for it to heat up. I recommend turning it on when you get there.Genuine Hotels.com guest review
This place was ok. It could be updated. The rooms were clean. We did have to ask for clean towels and there was no room service for the two days that we stayed.Genuine Hotels.com guest review
"great hotel for family"
very clean ,looks like everything was remodeled recently all furnishings were brand new. full kitchen brand new ,nice bathroom . hotel has indoor swimming pool .location is a couple blocks from casinos. friendly staffGenuine Expedia guest review
"Good deal for family stay."
Good deal for a family of 5. The need to upgrade their entertainment room And need new tv i.e. HD flat screen for the room.Genuine Expedia guest review
"A Nice Change!"
Legacy Vacation Club was definitely a nice change from the hustle of the casinos. We stayed in a one bedroom with kitchenette. We were very satisfied with the size and with 5 of us really appreciated the 2nd bathroom. The room was clean and the kitchenette was well equipped with pots, pans, glasses, silverware, cooking utensils, coffee maker, toaster […] even a blender. The location was good if the weather was decent it would be walking distance to downtown. The only 2 negatives I can think of would be there was no hot tub (as advertised) and the people in the room above us were extremely noisy. As for the noise, the hotel staff did what they could to get them to quiet down. All in all I would definitely stay here again. As a travel agent I would recommend this facility to my clients. Read moreGenuine Hotels.com guest review
Got a 6am wake up call I never ordered...no bath towels and after waiting a hr for some, I checked out w/o a shower...no shampoo...no regular coffee for their machine.Genuine Hotels.com guest review
"nice budget room with a kitchenette."
Nice budget priced hotel close to the strip. Nice park 3 blocks down to the river. Rooms were not vacumed when we arrived. Sharp thorns from a bush hurt our feet. Loved the kitchenette.Genuine Expedia guest review
"I was nice"
I really enjoyed my stay just the jacuzzi was out of order but they did have a indoor pool that was heated. Also not to far from the main area of all the other hotels ex: circus circusGenuine Hotels.com guest review
"it served its purpose"
nice clean studio kithcen that slept 4. felt safe. sofa bed mattress super not comfortable, child had a meet and woke up kinked. would stay again but not with sofa bed.Genuine Hotels.com guest review
"Nice not to be in a Casino!"
We were in Reno for a funeral and it was nice not to stay in a casino. The lady who checked us in was a great help in giving us a choice of two room ajoined or 1 room with 2 beds and a pull-out. We liked it there so much that we had the rest of our party get a rooms also! They were also happy and one was the partents of the person who passed. Thank […] you for all your help if you read this. The building is old put the rooms were up to date. Read moreGenuine Expedia guest review
Didn't like this hotel at all shower so small they had no shampoos or conditioner had to call no coffee had to call Internet down ice machine way out in parking lot vending machine broken room smelled real bad the hallway to rooms smelled so bad I was gagging elevator sounds like its ready to brake I will never stay here agianGenuine Hotels.com guest review
It was clean. It wasn't loud. It was in a good location as far as access to both downtown and midtown. The parking situation is a little claustrophobic.Genuine Hotels.com guest review
"Not a happy camper."
The restrooms had mold around the tubes and there was a white fluid on the shower door that looked terrible. The staff had no customer service experience. The front desk area had lemon aid the looked like it had been there for days, and when we checked out it was the same lemon aid there. very disappointing.Genuine Expedia guest review
"Close to water falls"
It was pleasant quite had a good view from roomGenuine Hotels.com guest review
2nd time even better than the already fabulous stay before. Location is perfect, downtown but not in a nasty smoke infested casino. Kind & helpful staff & comforts of home accomodations. Best little kept secret in Reno!Genuine Hotels.com guest review
""Excelent service would recomend to anyone""
We had an excelent stay at your reno location, staff is really nice, rooms cleaned and well maintained everything you need is in your room and its location is really convinient it has little parking space but it worked out perfect!Genuine Expedia guest review
Room was Ok. BUT no wifi in room and no maid serviceGenuine Hotels.com guest review
"Okay if you need somewhere just to sleep"
The service was great (Alex and after hours security guard), but the hotel was not the greatest. Parking is very limited and the surrounding neighborhood was dark and run down. It should definately be a last resort option.Genuine Hotels.com guest review
"close to shopping and lake tahoe."
My stay was pleasant for me and my family. We had the option to stay in and have the kids play in the playroom or in the pool. This hotel offers a lot of family activity and its also located close to shopping, restaurants and beautiful lake tahoe.Genuine Hotels.com guest review
"walking distance to everything"
a/c sucked ,couldn't checkin till 5pm room was not ready &checkout was 10am manager was unprofesional. never stay there againGenuine Hotels.com guest review
"Close to downtown-but will never stay there again!"
The hotel is obviously old with some remodeling done sometime in the last couple of years. The air conditioner was worthless. It was so noisy we could hardly sleep but if we turned it off then we roasted. The staff was very friendly and helpful. I will never stay there again.Genuine Hotels.com guest review
"No in-room Wifi - Everything else was good."
Stayed for one night. Room was clean, great location, staff were helpful. Rating it low because there was no in-room wifi. I did not even bother to check if that would be an issue because I hardly ever encounter any hotels without in-room wifi.Genuine Hotels.com guest review
"Room is adequate, but not a resort"
The price was good, and that was my major reason for selecting this place. The room smelled funny. There was no hot water the first morning, and the freezer in the mini-fridge didn't work. No way in the world would anybody consider this place to be a "resort." But when I checked out, the clerk told me she was waiving the $4.00 per day resort fee because […] of my water and freezer problems. This was the first time anybody had mentioned a resort fee to me. I will say the staff was very helpful and accommodating, both at the front desk and the building engineers. But the only reason to stay here is the location and the price. Read moreGenuine Expedia guest review
"We'll be back"
The hotel could have listed more info on it's site, turned out that we had a small kitchen in our room, which was great however we didn't get much use out of it for a lack of planning if we had known we could have located a market prior to arriving. Other than that it was a nice weekend away. Close to the river and city attractions. We were able to […] walk to every thing we wanted to get into. Tried some cool outdoor tours... the trip was a blast! Bringing our kidos for the next stay. Read moreGenuine Hotels.com guest review
"quiet and cozy."
we enjoyed the swimming,activity room and the kitchen area availibility.Genuine Hotels.com guest review
We had the best time at this place. The hotel staff was very nice and very helpful. The room was a great size and the showers had great water pressure. It was a perfect location from the strip. Walking distance and nice and quite at night. The only thing was the elevator made a lot of creaking sounds!! We will stay here again any time we are in Ren […] o!! Read moreGenuine Hotels.com guest review
"Excellent location & great people but drawbacks"
The location was great -- near downtown on the south side of the Truckee and very walkable into some fun restaurants, the river shops and even the casino area; and the front desk staff was incredibly helpful and lovely -- we got in after 11p, and they were so very nice. Please note that it is a time-share type property and we were asked to spend 90 […] minutes to go over the program (in fairness to them, we declined and they didn't kick us out). Drawbacks: the air conditioner stopped working halfway through our visit and it was down for 3 days...not so great during a Nevada summer, and one reason why the "comfort" rating was penalized. Also, because we had our balcony window open, we heard more noise from the neighbors and got second-hand smoke, too. Wi-fi is unreliable (again, in fairness, they do state they have a business center but do not claim to have room internet access) and the "business center" was 2 computers monopolized by children playing Farmville and Mafia Wars every time we tried to use the darn things. Because it's a timeshare kind of thing, cleaning service only happens once a week. They used the same sheets and just made the bed on our cleaning day, but they did provide us with clean towels. Upsides: We did get a balcony and fresh air (lots of hotels don't let you get that), a kitchenette (fridge, stove, sink and microwave) and there were coin-operated washers and dryers available to use. We were there for 9 days, so all of the upsides really kicked in. Read moreGenuine Hotels.com guest review
"A very happy customer"
I along with my two brothers and a friend chose to stay at Legacy Resorts in Reno initially because of the price. I usually prefer a more expensive hotel because I like to be comfortable. When we showed up I was very nervous about what to expect. Once I stepped into the room I have to say I was very excited! The beds were so comfortable and the room […] was more than I could have asked for. We were there for the Reno Whitewater Festival so we had our Kayaks with us and lots of expensive gear the staff let us put our gear in a storage room at no cost and made everything so convenient. I want to say thank you to Alex and the rest of the staff for making our stay in Reno so enjoyable. We will definitely be coming back for years to come! Read moreGenuine Expedia guest review
This is a very nice place if you look at things individually. In the big picture it has the most inconvenient layout of any hotel or resort I have ever stayed in. Still, it was a very nice place to stay and we enjoyed our stay very much. But probably won't return. Parking was a nightmare for a vehicle that doesn't clear 6 ft (nice parking garage for […] vehicles that could get in it). Read moreGenuine Hotels.com guest review
I am a Reno native so some of the things mentioned make me laugh. It is not a dangerous neighborhood just simply very old. In fact quite the contrary you are across the street from the courthouse with many police on patrol. I felt very safe & comfortable. If I were a time share owner I may be a little disappointed because it doesn't seem to meet those […] standards but as for a decent hotel for a trip to Reno I say perfect! The kitchen made it nice for entertaining family along with the pool & rec room. All is very small along with the bathroom but what do you expect for a studio. The staff was accommodating but yes they do go home @ 11pm & it helps if you check in & ask for anything before that, however there is a friendly security guard on duty to help after hours, be patient. The walls are thin but we survived with tons of basketball players running around on Memorial weekend. All in all I was greatful & will be staying again for street vibrations due to the nice experience and awesome location. Parking will be much easier with a motorcycle but it wasn't as bad as some say. There is 3 parking garage areas, the Hill St side is easier sometimes. Overall it was pretty darn great! Keep in mind it is a very old remodeled motel so it's not the Ritz, but clean & sufficient... Thanx Read moreGenuine Hotels.com guest review
The hotel is comfortable and clean overall. The hotel was able to accomodate a family of 6. The hotel lacks daily room cleaning, convenient ice makers (they only have one), pool is OK, exercise room is good. The hotel does not have the same look and feel as a Homewood Suites or Residence Inn, which rate higher with me.Genuine Expedia guest review
"Within walking distance..."
to all of downtown Reno attractions, casinos and restaurants, etc... 2 friends and I spent 2 nights here and enjoyed the experience, price and hotel staff. Originally, I had booked a large 1 bdrm suite, but after arriving was informed it wasnt available, but the staff offered 2 adjoining rooms, each with a bed, kitchen and dining area. A surprising […] compromise. We walked most everywhere or took a cab when it was cooler in the evening. The casinos are just 3 blocks away and the new ballpark for the Reno Aces is that close as well. Quiet neighborhood with many choices for dining either morning or evening. Read moreGenuine Hotels.com guest review
Clean room, kinda smelled like dog and the parking was odd but other than that- it was great.Genuine Hotels.com guest review
"Everything you need!"
I was there for a weekend of volleyball at the convention center, the rooms were great just the bathroom was small and not ideal for little children (standing shower for 1) and the parking garage is not ideal for a hotel full of volleyball families and their big cars. The pool is pretty basic and I love the kitchenettes in the rooms, saved us money […] and a trip to some overpriced restaurant. They don't clean every day so keep in mind of that. The game room is great and I would stay there again. Read moreGenuine Hotels.com guest review
The staff was helpful after we complained but the condition of the room was completely unacceptable.Genuine Hotels.com guest review
I could here the people in the others rooms talking, along with everything else.Genuine Hotels.com guest review
"Decent stay, good location."
Obviously if you are a picky person you won't like this hotel. If you are like me and understand you pay for what you get and take other things into consideration, this place is pretty decent. The location is great. It's right by the riverwalk area and just blocks from Harrah's and the strip. The room was ok, it was clean and had a small kitchen and […] they had a HD TV. So I was happy enough with that. The staff is not what you call service oriented or well trained. There was only one person at the front desk everytime we went there and they would either ignore the customer they were talking to, to ask you if you need help (right in the middle of their conversation), or they would run to the back to get coffee for someone else and just leave you standing there. Again, I don't really care, I got my room key and got a few names of sushi places and that's it, I don't need someone kissing my butt. The room had a very noisy AC unit which constantly woke me up when it kicked on, the kitchen and furniture was a little outdated, but again, who cares, I had a place to sleep that was clean and the location was good, if you just want to sit in your room and critique everything and get upset because something is "so 2005", then you should go somewhere else. If you are ok with some minor problems, but enjoy paying less and being a good location, I'd reccomend this place. Read moreGenuine Hotels.com guest review
"Legacy Vacation in Reno"
The staff was extremely friendly and helpful. Not always the most knowledgable, but tried very hard. They accommodated our large group and kept everyone's room near each other. Hotel was very clean and beds comfortable. Would stay there again when traveling to Reno with children/kids. Ask for room with access to the sunroof.Genuine Expedia guest review
"Won't go back"
They weren't sure if internet inroom service was available. On day 2, there was no hot water.Genuine Hotels.com guest review
"A Work in Progress"
In our first room the air conditioner did not work so the young man at the desk found us another room-it worked but was extremely noisy all night. The elevator is also very creaky and slow. Hopefully they will be able to correct some of the problems as they are updating.It would be nice if you were told when you check in that there is no maid service […] and you must ask at the desk for everything. The young man working in the afternoon was very accomadating and did his best to get us what we asked for. Read moreGenuine Expedia guest review
"clean but what's up with the room heater?"
No spa, heater in room is the loudest thing ever how do u plan on sleeping? Tiles in bathroom all chipped and trashed, otherwise clean and quietGenuine Expedia guest review
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