"convention center access and more"
Stayed here for the first time. Access to the connected OP Convention Center was awesome. Friendly staff and amazing buffalo wings in the bar. Complementary water bottles in the room were a surprise. Within 5 minutes of numerous restaurants and stores. Would definitely stay here again.Genuine Hotels.com guest review
I was at a conference and stayed on site for three days.I enjoyed it very much.Genuine Hotels.com guest review
"close to what we wanted to see"
Enjoyed the hotel. The service here is awesome!!Genuine Hotels.com guest review
"Nice place to stay"
I stayed at this hotel for the weekend. The stay was very good. The staff was very helpful. The food was good. We hung at the bar most of the time, the bartenders were very friendly. The Hotel manager even gave us a bottle for spending so much money at the bar!! The Only thing that I did not like was the pillows. (very flat) But a great place to st […] ay!! Read moreGenuine Expedia guest review
"Potential to be better"
Hotel is nice but service needs improvement. Didn't answer phones, staff was a little too casual, room didn't get cleaned as of 4:30 on Saturday but waking you up on Sunday. It's expensive and there is no water pressureGenuine Hotels.com guest review
hotel was great, rooms were very clean and comfortable. breakfast was good. my only bad thing with it was there was a tournament going on the same weekend we was there. they allowed them to have a party. needless to say when we got done with our running around, there was no parking anywhere. we had to park 3 blocks away and walk to the hotel, i was […] not pleased with this or the hundreds of kids running around. the pool and hot tub was completely full from open to close. next time, make sure there is no tournaments going on at all..but the hotel and staff were awesome Read moreGenuine Expedia guest review
Staff a little rude. Kids running all over. invaded bar area, pool, and exercise area. Could not use many of the areasGenuine Expedia guest review
"Beds are horrible. Noisy. Poor value for the $$."
The mattresses were so hard we had to spend half the night sitting in a chair. Noisy with doors slamming every 5 minutes, people running up and down the halls yelling. The walls were so thin you could hear people's conversations in the next room. No fans in the bathroom so it got so steamed up after a shower you couldn't use the mirror. Overpriced. […] Internet service not included. No in-room refrig (extra) for a diabetic to store insulin.It was the most expensive hotel room I've ever stayed in and the worst value for the $. Would never stay there again. Read moreGenuine Expedia guest review
"Don't Stay Here!!"
The front desk couldn't check a single one of my 9 guests in without issues. I received a call for everyone one of them. I had a cc on file to pay all charges for the 5 rooms, yet they charged 6 other cards for the stays in addition to mine. How embarrassing in front of my staff. NEVER AGAIN.Genuine Hotels.com guest review
Older but solid clean accommodationsGenuine Hotels.com guest review
"nice place in overland park"
the location would be better for business, but the accommodations were very good for anyoneGenuine Hotels.com guest review
"Great escape from the snow!"
It was a very nice hotel. We paid extra for the private floors and club lounge. It was worth the money! Our room could have been a bit more comfy but was nice. The room service was timely and very good and reasonable. We live local and was getting away from the snow! The staff was VERY nice and helpful!Genuine Hotels.com guest review
"a wonderful getaway !!!"
This hotel is always buzzing...!!! the open atmosphere lends itself to a great experience which i enjoyed. Even though the snow was piled 10Ft high outside !!! once you enter the place, you feel as though you've been taken to some far away resort. I like the idea of Starbucks kiosk being part of the hotel...Great concept.... every staff member greets […] you with a smile and greeting !!!! Read moreGenuine Expedia guest review
We were booked into the wrong room. We were charged for a club level stay with breakfast buffet. however, we were booked in the wrong room. Were told that their accounting office would contact me on Monday. No contact yet.Genuine Hotels.com guest review
The staff was super friendly. The room we stayed in was a double queen on 10th floor. The room was clean although small, carpet could be cleaner. Hotel seemed full but we never had to wait very long for the elevator. The staff accommodated our every need and helped with picking out many restaurants. I will be back.Genuine Expedia guest review
"Live Well Expo"
We were attending the convention center and even though we live in town we stayed at the Sheraton,. We come here on occasion as our little Staycation and are never disappointed. The only place to stay in Overland ParkGenuine Hotels.com guest review
"Great view! Really?"
We have stayed at the Overland Park Sheraton a dozen times or so over the last few years. After a Thanksgiving dinner and football game at a family party we checked in (for three nights) sometime after 10:00 PM. We asked if our view was to the north or south, but did not get much of a response from the desk staff. Bags were delivered to the room and […] I met my son at the hotel bar for a nightcap (great service from the bartender!). Didn't open the blinds unti the next morning, but when I did we had an excellent view of a concrete wall and some maintenance equipment. * So much for the nice view requested. My wife spoke the front desk and they moved us to the ninth floor with an apology. Maybe the night staff at the front desk was having a bad day? Read moreGenuine Expedia guest review
This hotel was very well kept with friendly service.Genuine Hotels.com guest review
They upgraded us to the Club Suite for free.Genuine Hotels.com guest review
This hotel was by far one if the best places we stayed for the money. Clean, comfortable and very friendly. We spent alittle more and got the breakfast buffet and free wifi and parking. It's worth the upgrade. Breakfast was great. We look forward to staying there again.Genuine Hotels.com guest review
"close to my daughter's home"
Very pleased with our hotel experience. Would stay there again in a heartbeat.Genuine Hotels.com guest review
"Very clean and pet friendly"
Easy check in and out. Very clean. Beds smelled like bleach, sheets stiff and uncomfortable. Had 2 queens, and suppose to be a king. Beds just very hard . Very pet friendly.Genuine Hotels.com guest review
"best value in kansas city"
Was on a road trip from Nashville to Denver and needed a place to crash halfway - this was the perfect place - clean, comfortable, great facilities, and a great value.Genuine Hotels.com guest review
Lovely lobby area and dining. Convenient parking. Very nice amenities.Genuine Hotels.com guest review
Perfection!Genuine Hotels.com guest review
"Good for an Overland Park stay"
Hotel was very nice, updated. Convenient to shopping at Town Center shopping, Interstate access and fairly close to OakPark mall. The bed was comfortable with the exception of some extremely long pillows on our king mattress - kind of odd, but fine. Our "Club" level room included breakfast and evening appetizers which was a nice side benefit. Wi-Fi […] was kind of clunky to set up and was supposed to be free since we were on the "Club" level. We ended up getting charged for it and had to go through quite a process to get the charge refunded. Oh - definitely know that the walls are SUPER THIN. We could hear... well, a lot from our neighbors! Read moreGenuine Expedia guest review
"Best in Overland Park"
We enjoyed our evening escape at the Sheraton Overland Park. I've stayed at this hotel several times before and each time the accomadations were perfect. The hotel is large enough to have many more services and activities the smaller hotels don't.Genuine Hotels.com guest review
Beautiful Hotel, Great Breakfast Buffet!Genuine Hotels.com guest review
the only reason we selected this hotel was for the patio & the firepits. We were so looking forward to doing nothing but sitting & relaxing by the firepits... to our disliking they only have the firepits open in the summe... which makes no sense... who wants a fire when it's 100+ degrees outside??? the website doesn't disclose that these features are […] only avail in the summer... so very disapointed in that fact... but overall hotels.com took care of me so I can't complain... Read moreGenuine Hotels.com guest review
"In town/local guest"
From check in .... to our room .... to room service, it was a very pleasant experience. Front desk was friendly, room (club level) was clean, comfortable and spacious, and the room service was timely and delicious.Genuine Hotels.com guest review
The woman who checked me in and got me settled was a bit odd and at times intrusive about my personal reasons for staying there. Although the service was great for the rest of the night, had a very nice gentlemen bring my wine glasses right away.Genuine Hotels.com guest review
Response by Sheraton Overland Park Hotel at the Convention Center Thank you for your feedback, I was pleased to read that you connected with a few of our team members. However, I would to apologize for being intrusive when inquiring about the reason for your stay. As we truly care about guests, we are always looking for ways to personalize our guest’s stays. By inquiring about the reason for your stay with us, we are looking for opportunities to provide you with information that may need to make your stay with us even better. I am confident that my team, was only looking to exceed your expectations. We are looking forward to you next stay with us, and I hope that we will be able to personalize this one too. Thank you again for choosing the Sheraton Overland Park Hotel.
"Great location, very clean, and friendly staff!"
Would definitely stay there again.Genuine Hotels.com guest review
Response by Sheraton Overland Park Hotel at the Convention Center Thank you for your great comments. Everyone on our team takes pride in delivering the best guest experience, from the arrival experience to the cleanliness of our hotel. I will be sure that your feedback is passed onto the team, and they are thanked for making your stay memorable. We are excited for your next stay, and another opportunity to deliver on our promise to exceed your expectations.
Great hotel, great stay. Anybody who complains about this place can't be pleased, seriously.Genuine Hotels.com guest review
Response by Sheraton Overland Park Hotel at the Convention Center Thank you for you wonderful comments. I was pleased to see that you enjoyed our beautiful hotel and the experience you had too. Our team takes pride in exceeding our guest’s expectations. I do hope that you come stay with us again soon, and have another wonderful experience with us.
Upon check in, we were expecting a room with a king bed which is what I thought I had selected when booking on line. However the hotel showed it was a double queen. They said no king bed rooms were available. Overall the room was clean and the beds very comfortable. However there was a used washcloth left hanging at the top of the shower curtain in […] the bathroom, the clock radio had no time on it, and the TV would not come on. Engineering did come to fix the TV while we were out of the room the next morning. However that next night the cable reception for watching the baseball game was so bad, we gave up and turned it off. Since this is a convention hotel, an inroom charge for wireless internet seems out of order. We never ended up using it but it was on the bill. Read moreGenuine Hotels.com guest review
Response by Sheraton Overland Park Hotel at the Convention Center Thank you for taking the time to provide us with feedback from your recent stay with us. We review our guest’s comments daily with our Operations Team, so please be assured that your feedback has been shared. Also as a convention hotel, we offer a more robust solution with bandwidth management to ensure a stable "satisfactory internet service". This “business grade” level of High Speed Internet, is a high quality network that is both managed and monitored 24/7 for both quality and bandwidth. Without this high quality network our guests are not guaranteed the best internet experience. However we do offer a complimentary network in our Sheraton Link, located in our lobby. I do hope that you will be able to enjoy this wonderful amenity on your next visit.
"Business Owners and Conference attendees welcome."
Employees except for Valet and Night audit require a customer service course.Genuine Expedia guest review
Easy check in and everything else.Genuine Hotels.com guest review
"Beautiful Hotel, TERRIBLE beds"
My husband and I stayed here for 2 nights to celebrate our anniversary. We splurged for the "club level" room to make sure our stay was as good as possible. To our dismay, the bed was hard as a rock! My husband joked that he felt like he'd slept on the floor. I feel like this is a deal-breaker when paying a premium for hotel accommodations.Genuine Hotels.com guest review
"NOT SO MUCH"
Well i requested a king bed, got 2 queens, carpet going into the bathroom is frayed and missing, strings laying in doorway, shower curtain had 3 hooks NOT hooked, i had to bend them and put curtain back up, Room is VERY NOISEY, could hear tennant next doors conversation at midnight :( NOT good, door slamming in hall was HORRIBLY LOUD , like NO BUMMERs […] and EXTREMELY LOUD, when guests next door came in my bed wall would actually wiggle my pillow, UNREAL its the most i have ever spent on a room and was HORRIBLE sleeping arrangements. will probably NEVER stay at a Sheraton again. Read moreGenuine Expedia guest review
"clean and convenient"
The hotel was clean and convenient. with only one elevator from the parking level, there were some longer waits to get to the lobby, where you then had to take a separate elevator to get to your room. Biggest disappointment was YOUR website that asked me room preferences and confirmed a king smoking when the entire property was non-smoking. Felt misled […] as soon as we checked in. Read moreGenuine Hotels.com guest review
"Overall Great Stay"
Overall great stay. Only con was that I could hear the people in the next room singing in the shower and using the bathroom.Genuine Hotels.com guest review
The rooms had very thin walls and it was difficult to get my children asleep even after 10pm due to excessive hallway noise. Bedding was also very noisy. The pool was not very clean and it was OVERLY chlorinated!!Genuine Expedia guest review
"overall great experience"
everything was great except the parking. there was an event that took up all the hotel parking, and we were forced to valet....Genuine Hotels.com guest review
"Love this Hotel and Location"
The hotel was really nice. Service was great. The location was close to a lot of places we patronize, but not to the point of being too busy nor crowded.Genuine Hotels.com guest review
Pool was not available and Hotel was charging for wireless.Genuine Hotels.com guest review
This hotel was amazing! It was beautiful, comfortable, classy, super clean, and accommodating. The club level was great and my family was truly impressed. The staff was fabulous, the food was awesome and the drinks were reasonably priced. We stayed 3 nights and I did not want to leave. I now have a new hotel that I will search for when I am traveling […] with my family. We had a family reunion and every one of them greeted us at that hotel and partied with us there as well. Everyone fell in love with the Sheraton. Fatima J. Read moreGenuine Expedia guest review
Awsome hotel, very clean, and great amenities for a good price.Genuine Hotels.com guest review
Response by Sheraton Overland Park Hotel at the Convention Center Thank you for your great comments!! I was happy to read that during your stay you will able to take full advantage of the all of the wonderful amenities the Sheraton Overland Park Hotel has to offer. We are continue upgrading our property, with our Sheraton Fitness Center and Sheraton Club Level to exceed our guest’s expectations. I am sure that you next stay will be as special as your last.
Suburban hotel in good condition. Very close to extensive shopping - everything nearby requires a car to access. Bed was comfortable but a bit on the firm side.Genuine Hotels.com guest review
Response by Sheraton Overland Park Hotel at the Convention Center Thank you for your feedback, I was pleased to read that you enjoyed your experience with us and a great night sleep on our Signature Sheraton Sweet Sleeper Bed. I was also happy that you had some free time, and were able to get some shopping done. As you mentioned there are many great stores located just up the road from us. Furthermore as we know that not every guest will have access to a vehicle, we do offer a complimentary shuttle (with in 5 mile radius, Monday – Friday) for our guest to use. I hope that on your next stay you will be able to take advantage of this great amenity.
"Great Hotel located on the highway"
Fantastic Hotel with free parking. Easy to find right off highway. Very Clean. Seemed like the Hotel was pretty new.Genuine Hotels.com guest review
Response by Sheraton Overland Park Hotel at the Convention Center Thank you for your feedback. It's always nice to hear comments about our location, cleanliness, and free parking. Safe Travels
Overall quite good. There was a problem with the hot water which was fixed. I was in a hurry to get ready and this delayed me by about a half hour.Genuine Hotels.com guest review
Response by Sheraton Overland Park Hotel at the Convention Center Thank you for your feedback. We review our customers comments daily and was sorry to hear about the hot water in the guest room. Glad it was taken care of and again sorry for the inconvenience caused. Safe Travels
The mattress, was a little hard, but breakfast buffet was great! Hotel staff, very friendly!Genuine Hotels.com guest review
Response by Sheraton Overland Park Hotel at the Convention Center Thanks for your feedback as this is the only way we really know what our customers are thinking. Glad you enjoyed our breakfast buffett. I was disappointed to hear about the Sheraton Sweet Sleeper bed being a little hard. Hope to see you again at a Sheraton. Safe Travels
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