The staff and room were great, club level amenities were well worth it. I just hope we have another convention or conference in town again so we can come back.Genuine Hotels.com guest review
They serve Starbucks. Need i say more?Genuine Hotels.com guest review
Excellent staff, breakfast buffet, exercise room, etc. Rooms are not large but very comfortable & clean.Genuine Expedia guest review
"Beautiful hotel, snobby/strange staff"
Beatifull hotel. Great location. But..Extremely rude lady who was working as a greater. Treated us as if we were a bother and rolled her eyes at us when we tried to get her to hold the elevator for us. Saw her being rude to others as well.Genuine Expedia guest review
"Loved the hotel wish internet was free"
My children love staying at the Sheraton in Overland Park when I come to visit. The pool is always a great spot for them, and the breakfast is absolutely delicious and has such variety. I love the location, running trails nearby and shopping centers. Will certainly stay here again. Just wish the internet was part of the room fee, seems wrong nower days […] to have to pay for internet. Read moreGenuine Hotels.com guest review
Comfortable bed, great view, water in lobby, green program is a nice touchGenuine Expedia guest review
"Very pleased with stay"
The club level breakfast was pretty good and every member of the staff was very accommodating. Check in and out was a breeze. Sheraton should be proud of this hotel.Genuine Hotels.com guest review
"Close to everything, bit pricey"
My husband and I stayed one night at this hotel. The hotel is gorgeous and the rooms are very comfortable and spacious. We ate dinner in their restaurant the night we got there. While the food was good, we did think it was a bit overpriced. We looked into room service, but it was more than what it would have been in the restaurant. 21% gratuity is automatically […] added plus a 3$ delivery charge. Overall, we'd stay here again but definitely eat somewhere else. Read moreGenuine Expedia guest review
"Great location, great service"
We were greeted by a very friendly person at the desk. I asked for a refrigerator to be sent to our room and it came within minutes of the request. The room was clean and the bed was comfortable. The pool and fitness area was also great. Really great price for the value of this hotel!Genuine Hotels.com guest review
Was very pleased about the club level amenities and would highly reccomend to anyone thinking about this hotel, to definitely pay the extra for the club level rooms. Increased security, wonderful rooms, access to an additional room on the floor above for breakfast and refreshments whenever you like, and very comfortable beds. The pool area was beyond […] our expectations. So much so, that next time we will arrive sooner to enjoy it longer. The major downfall was the lack of a refrigerator in our room. This came as a surprise to us, but in their defense we didn't ask...we just assumed that there would be one with a hotel this size. Overall, a very enjoyable experience. We WILL be back. Read moreGenuine Expedia guest review
"very very peaceful and relaxing"
the room was very clean and the bed was soft. had their breakfast buffet very good but kind of pricey I thought but after eating the food it was definitely worth it very reasonably priced Hotel price. the interstate is easy access so that was very convenient overall very satisfiedGenuine Hotels.com guest review
From the time we pulled under the canopy the staff was on their game. It only took a few minutes to get checked in which I find to be a big plus. The bar tenders went above and beyond accommodating me with my wine allergies. Everything was great, we will stay again.Genuine Hotels.com guest review
"Change of policy"
Overall our stay was great. However, we had searched for hotels that were pet friendly as we were traveling with our two small dogs (Chihuahua mixes). We booked our reservation based on the hotel's acceptance of dogs. When we booked our reservation, there was no mention of a pet deposit. When we arrived, we were asked to pay a non-refundable deposit […] of $40 per pet (total $80). This was almost as much as the price of the room! I wish I had known this before arriving. Very disappointed in not having all the correct info up front. Would have been happy to pay a REFUNDABLE deposit, but this seemed punitive. Will not stay at a Starwood Group Hotel again :( Read moreGenuine Hotels.com guest review
Great hotel. Friendly staff. Nice facilities.Genuine Hotels.com guest review
"Great Location in Overland Park"
The Sheraton in Overland Park is one the best hotels I have recently stayed at. The room was very clean and the beds were super comfortable. The pool was very nice but the water was very cold. The outdoor patio was a very nice space to relax in. The area around this hotel was very nice and had multiple eateries to choose from.Genuine Expedia guest review
"We got what we paid for."
We made this reservation using Expedia's "best value" option, so we got a great deal on a 3.5 star hotel. That being said, part of the facility was under construction (perhaps why it was offered as a "best value"?) which limited options for guest foot traffic. Everything was very nice (lovely decor but with some expected wear and tear) but we were disappointed […] in the pool. We were enjoying a "staycation" with swimming being one of the highlights for our kids, and the pool was very basic and relatively small. Overall, we had a great experience but probably paid for the hotel name more so than the facility or experience. Read moreGenuine Expedia guest review
"Glad we did not pay full price."
The hotel was ok. Parking is bad if you do not use Valet and very confusing if you have never been to the hotel before. There are 2 sets of elevators and even a pizza delivery man got confused and asked us how you get to the rooms. The room was ok but, the restroom floor was not clean and the bed skirt had dirty black marks all around it on a white […] bed skirt. The one positive part about the hotel was the service. Room service along with food was great and the front desk very helpful and nice. Read moreGenuine Hotels.com guest review
"All you expect"
Great hotel, clean, well maintained. Only draw back was that they kinda nicked and dimed on the small stuff. Kids wanted to watch some PBS kids but it was $3.99 for "public broadcast station" dinosaur train. Great if you're on a buisness trip.Genuine Hotels.com guest review
This is a Full service hotel with All the Bells and Whisles, I can not think of anything I would of asked for that this hotel did not offer.Genuine Hotels.com guest review
"The hotel was great."
We ate in the bar area and the food was fabulous. Bryce, the young man at the front desk, is an asset to your front desk, he is very outgoing and was very nice to chat with. Bryce was very helpful and a pleasure to do with business with.Genuine Expedia guest review
"Clean and Comfortable"
Comfortable bed, lots of pillows, very clean. Their was a lot of kids in town for a soccer tournament, it was loud. By10:00 thry were quiet though. Hotel rules.Genuine Expedia guest review
"nice for one night"
This hotel is in a perfect location for sure, lots of shopping, choices for food, and right off the highway. The beds were so so. The sheets were so loud and crisp if that makes sense. We sank in the middle of the bed, not comfortable. This hotel was fine for one night away from the kiddos, but not comfortable enough to stay longer. Will try a different […] hotel next time. Read moreGenuine Hotels.com guest review
"Good for a simple overnight stay"
Needs a complimentary breakfast, was.not worth paying for, needs a bigger poolGenuine Expedia guest review
Great lobby barGenuine Hotels.com guest review
"Hotel attached to Convention Center"
Nice hotel in Overland Park near shopping. Staff was attentive and seemed committed to making sure our stay was ideal.Genuine Expedia guest review
"Close to everything"
We had a girl friends weekend. I wanted to book a hotel that was modern, updated, fun and easily accesible from the interstate. This hotel fit the bill. Great outside patio and fitness area. Pool was nice but pretty cold. Enjoyed the rapid check out on our last day also. With all good there is a little bad. The wallpaper was peeling in the bathroom. […] The carpet was pulling away at the seem where it met the tile in the bathroom. Each time we took a shower we also were able to soak our feet since the tub drained HORRIBLY slow. The toilet would randomly "run" also. We did hear quite a bit of noise from the hallway and from one other room. A plus we did appreciate being two females was that security was present and did patrol the parking lots even though we've never had any issues with the Overland Park area. The hotel itself had a great atmosphere. Even with a couple of these downsides we would stay here again. Could have just been the specific room we stayed in. Read moreGenuine Hotels.com guest review
Stayed here 15 months ago. We found it to be comfortable again. Parking is tight but we managed to find a space each time we returned to the hotel. It was busy with two weddings taking place there on Saturday. Despite a call to the front desk, the second luggage rack never arrived at our room for a two-day stay. We saw a soiled plate on the floor in […] the hall upon checking in. It was still there late the next morning. Wifi is extra. Still a reasonable deal for the area.Mrs. Read moreGenuine Hotels.com guest review
"convention center access and more"
Stayed here for the first time. Access to the connected OP Convention Center was awesome. Friendly staff and amazing buffalo wings in the bar. Complementary water bottles in the room were a surprise. Within 5 minutes of numerous restaurants and stores. Would definitely stay here again.Genuine Hotels.com guest review
I was at a conference and stayed on site for three days.I enjoyed it very much.Genuine Hotels.com guest review
"close to what we wanted to see"
Enjoyed the hotel. The service here is awesome!!Genuine Hotels.com guest review
"Nice place to stay"
I stayed at this hotel for the weekend. The stay was very good. The staff was very helpful. The food was good. We hung at the bar most of the time, the bartenders were very friendly. The Hotel manager even gave us a bottle for spending so much money at the bar!! The Only thing that I did not like was the pillows. (very flat) But a great place to st […] ay!! Read moreGenuine Expedia guest review
"Potential to be better"
Hotel is nice but service needs improvement. Didn't answer phones, staff was a little too casual, room didn't get cleaned as of 4:30 on Saturday but waking you up on Sunday. It's expensive and there is no water pressureGenuine Hotels.com guest review
hotel was great, rooms were very clean and comfortable. breakfast was good. my only bad thing with it was there was a tournament going on the same weekend we was there. they allowed them to have a party. needless to say when we got done with our running around, there was no parking anywhere. we had to park 3 blocks away and walk to the hotel, i was […] not pleased with this or the hundreds of kids running around. the pool and hot tub was completely full from open to close. next time, make sure there is no tournaments going on at all..but the hotel and staff were awesome Read moreGenuine Expedia guest review
Staff a little rude. Kids running all over. invaded bar area, pool, and exercise area. Could not use many of the areasGenuine Expedia guest review
"Beds are horrible. Noisy. Poor value for the $$."
The mattresses were so hard we had to spend half the night sitting in a chair. Noisy with doors slamming every 5 minutes, people running up and down the halls yelling. The walls were so thin you could hear people's conversations in the next room. No fans in the bathroom so it got so steamed up after a shower you couldn't use the mirror. Overpriced. […] Internet service not included. No in-room refrig (extra) for a diabetic to store insulin.It was the most expensive hotel room I've ever stayed in and the worst value for the $. Would never stay there again. Read moreGenuine Expedia guest review
"Don't Stay Here!!"
The front desk couldn't check a single one of my 9 guests in without issues. I received a call for everyone one of them. I had a cc on file to pay all charges for the 5 rooms, yet they charged 6 other cards for the stays in addition to mine. How embarrassing in front of my staff. NEVER AGAIN.Genuine Hotels.com guest review
Older but solid clean accommodationsGenuine Hotels.com guest review
"nice place in overland park"
the location would be better for business, but the accommodations were very good for anyoneGenuine Hotels.com guest review
"Great escape from the snow!"
It was a very nice hotel. We paid extra for the private floors and club lounge. It was worth the money! Our room could have been a bit more comfy but was nice. The room service was timely and very good and reasonable. We live local and was getting away from the snow! The staff was VERY nice and helpful!Genuine Hotels.com guest review
"a wonderful getaway !!!"
This hotel is always buzzing...!!! the open atmosphere lends itself to a great experience which i enjoyed. Even though the snow was piled 10Ft high outside !!! once you enter the place, you feel as though you've been taken to some far away resort. I like the idea of Starbucks kiosk being part of the hotel...Great concept.... every staff member greets […] you with a smile and greeting !!!! Read moreGenuine Expedia guest review
We were booked into the wrong room. We were charged for a club level stay with breakfast buffet. however, we were booked in the wrong room. Were told that their accounting office would contact me on Monday. No contact yet.Genuine Hotels.com guest review
The staff was super friendly. The room we stayed in was a double queen on 10th floor. The room was clean although small, carpet could be cleaner. Hotel seemed full but we never had to wait very long for the elevator. The staff accommodated our every need and helped with picking out many restaurants. I will be back.Genuine Expedia guest review
"Live Well Expo"
We were attending the convention center and even though we live in town we stayed at the Sheraton,. We come here on occasion as our little Staycation and are never disappointed. The only place to stay in Overland ParkGenuine Hotels.com guest review
"Great view! Really?"
We have stayed at the Overland Park Sheraton a dozen times or so over the last few years. After a Thanksgiving dinner and football game at a family party we checked in (for three nights) sometime after 10:00 PM. We asked if our view was to the north or south, but did not get much of a response from the desk staff. Bags were delivered to the room and […] I met my son at the hotel bar for a nightcap (great service from the bartender!). Didn't open the blinds unti the next morning, but when I did we had an excellent view of a concrete wall and some maintenance equipment. * So much for the nice view requested. My wife spoke the front desk and they moved us to the ninth floor with an apology. Maybe the night staff at the front desk was having a bad day? Read moreGenuine Expedia guest review
This hotel was very well kept with friendly service.Genuine Hotels.com guest review
They upgraded us to the Club Suite for free.Genuine Hotels.com guest review
This hotel was by far one if the best places we stayed for the money. Clean, comfortable and very friendly. We spent alittle more and got the breakfast buffet and free wifi and parking. It's worth the upgrade. Breakfast was great. We look forward to staying there again.Genuine Hotels.com guest review
"close to my daughter's home"
Very pleased with our hotel experience. Would stay there again in a heartbeat.Genuine Hotels.com guest review
"Very clean and pet friendly"
Easy check in and out. Very clean. Beds smelled like bleach, sheets stiff and uncomfortable. Had 2 queens, and suppose to be a king. Beds just very hard . Very pet friendly.Genuine Hotels.com guest review
"best value in kansas city"
Was on a road trip from Nashville to Denver and needed a place to crash halfway - this was the perfect place - clean, comfortable, great facilities, and a great value.Genuine Hotels.com guest review
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