very clean room, very close to Firestone arenaGenuine Hotels.com guest review
Although the hotel was maxed out with guest, the staff was very prompt to taking care of my needsGenuine Expedia guest review
"My stay was for a 2days Family Reunion."
we were set up to use nearby Lake and David Buster , go to the mall and had prepared breakfast by the hotel for all 160 family members. The experience was good and the food was awesome.Genuine Expedia guest review
"Hotel has seen better days"
The hotel was just OK. I booked without knowing what specific hotel I would be staying at. The place looks like it was built back in the 1970's, and does not seem to have been updated much since then. The front entrance has a covered driveway, with a sprinkler system built into the ceiling. One of the sprinkler heads was leaking a constant stream of […] water right in the middle of the driveway. It looked like it had been this way for a long time. The first room we were given was not very clean, and the air conditioner kept shutting off and the room was hot. The second room was better, but the ice maker for that floor did not work. The valve for the shower did not work well, so most of the water came out of the tub faucet. The room was big but the bathroom was tiny. The beds were pretty worn. Read moreGenuine Expedia guest review
Response by Hotel Preston, a Provenance Hotel Dear Anonymous, Thank you for your comments regarding your stay with us at the Hotel Preston. We had the sprinkler fixed on Monday morning as a guest had knocked off the sprinkler late Satruday night.
"No hot water"
Took a cold shower. Told front desk no hot water. Next morning another cold shower. Told front desk again at checkout and got the standard "sorry about that". Smelled old and musty. Otherwise clean and serviceable.Genuine Hotels.com guest review
Response by Hotel Preston, a Provenance Hotel Dear Guest, I hope we got your room number and gave it to Maintenance to insure our next guest had hot water for their stay. Thanks for letting us know.
The Hotel needs remodeled.Genuine Hotels.com guest review
"I loved this hotel!!"
My mom and I came to Nashville for the New Kids in the Block/98 degrees/ Boyz II Men concert...we LOVED this hotel and I will definitely be coming back!! It was in a great location and had such a fun vibe to it!! It was retro but an updated retro!! I can't wait to go back!!Genuine Hotels.com guest review
Response by Hotel Preston, a Provenance Hotel Tasha, Thanks we are glad you enjoyed your stay with us at the Hotel Preston and we can't wait till you return,
"super service with a smile - lots of style"
Overall, an enjoyable stay. Friendly staff, clean room, recently renovated bathroom. Minor annoyances: the two line telephone rang occasionally (no one on the line, no one knew to call me at that room)... and hallways/elevators were not air conditioned -- quite hot & humid. Near the airport ~10 minutes to downtown.Genuine Hotels.com guest review
Response by Hotel Preston, a Provenance Hotel Jayster, Great to hear about our friendly staff, our staff is the best. Thanks
"Just This One Night"
We had a wonderful time. Near Opry Mill Mall, airport and great restaurants. The hotel bar was nice and they even have karaoke on the weekends.Genuine Hotels.com guest review
"Nashville Nurse Midwife Convention"
Overall it was an excellent choice and pet friendly etc! Only complaint we needed an exhaust fan - room was muggy A mirror over the dresser would have nice BUT I believe we were more pleased with our choice than other fellow Nashville Convention attendees :) we will return!Genuine Expedia guest review
"spring mattress, stained pillows, hard bedsheets"
it was okay. it is obvious that the hotel is declining and they receive a lot of complaints upon check in. the hotel service is good and well-intentioned because they are experienced working with dissatisfied customers.Genuine Hotels.com guest review
Two things occurred at this hotel that should never occur. First, BOTH elevators broke down at 11pm at night as I was returning to my room. So I had to walk up eight flights of stairs to my room. Not fun. And four airline attendants with luggage were checking in at the time. Who knows what they had to do. Second, when I got out of the shower the next […] morning, there was no hair dryer! Even a Motel 6 offers a hair dryer! Unbelievable. I will never stay there again. Read moreGenuine Hotels.com guest review
Response by Hotel Preston, a Provenance Hotel Hi KA, Sorry about the elevators stopping while you were with us, we called the elevator company and they were able to fix the elevators in a timely manner. Our hair dryers are located in the closet in a bag. Thanks
Good value with friendly staff. It's dated and worn, but certainly a decent place to spend the night.Genuine Hotels.com guest review
"Good location ... nice hotel ... great staff."
Just in for the "overnight" for flight home next morning. Hotel was relatively quiet. They have a number of "odd" extras (lava lamp) available, some free and some for a fee. We decided to try the "just like grandmas" hot cookies and cold milk. Was actually surprised at the 4 large chocolate chip cookies (big order for 2) and large milk for price ($5) […] ... and they were fresh baked - had to pick up 35 mins after ordering and still steaming! Overall, good place to stay for location (very close to Grand Ole Opry and the Opry Mall, great restaurants and only 'minutes" from the airport). Read moreGenuine Expedia guest review
The entire floor smelled of smoke, and the bathroom door needed to be replaced. Lastly, the bed was not comfortable.Genuine Hotels.com guest review
Clean hotel, great staff, was our first choice when we went back to Music City as we stayed there last time and once again they did not disappoint. We will without doubt stay at the Preston again!Genuine Expedia guest review
I was expecting more uniqueness from it's advertising. It was just an ordinary hotel room. Sink was plugged up and backed up a couple times. One of the phones didn't work. The write-up had said that they had nightly live entertainment. We were there on a Monday and they didn't have entertainment. Nothing earth-shattering wrong but nothing stood out […] either. Read moreGenuine Expedia guest review
"Good enough stay"
It's not that I thought it was a poor experience, I just expected more. Though it's not that important I didn't like the decor I felt closed in with the dark walls and it made it feel dirty, even if it wasn't dirty.It wasn't really far away from the area we needed to get to, but I would have liked staying closer to where we were going. Not really anything […] you can get to too quickly, and it seemed to be a little in need of some new bedding. Just normal wear and tear, but I didn't really expect it. The staff was nice and I believe the room was clean. Read moreGenuine Expedia guest review
"a lot for your money"
Extremely nice for this price range-nice "extra" touches such as bath robe-roll-a-way bed available for small extra charge-pleasantly surprised at the over all cleanliness of the hotel!Genuine Expedia guest review
"Convenient for downtown..."
Sink stopped up, electrical outlet broken, ice machine broken bit we really enjoyed our stay.Genuine Expedia guest review
"Always a good one"
We had a smoking room, and you could tell. You would think they would spray something so it smells fresh in the room, before the next guests arrive. The carpet needed a good shampooing. Service was good and the band in the bar area was fantastic, that was the best a big band with a lady that HAD the voice of no other, she was great. They need to book […] them there regularly! No smoking in the lounge, that's sort of a disappointment also. Read moreGenuine Expedia guest review
Close to Airport and major Arteries. The staff was very helpful, and other than an alarm malfunction at 1:30am one day, the stay went off without a hitch.Genuine Expedia guest review
"Great stay for entire family"
All aspects of my stay was excellent. The two young ladies at check in was great and had a grand spirit and extra nice.( Cant remember there names but I filled out a reply card and give it to the supervisor)Genuine Expedia guest review
"Fairly nice hotel."
My room was next to the elevator so I heard movement. The bathroom was not sound proof. I could hear the people in the next room when I was in the bathroom. It's a nice hotel but I like quietness when trying to rest.Genuine Expedia guest review
"Good for business traveler"
This hotel had a great bed and was in a convenient location to the airport. Perfect for business traveler.Genuine Hotels.com guest review
"MUCH better than expected!!!"
The hotel sign made me think that I was in for a horrible experience....an old hotel-needing to be retired! BUT! I had the most enjoyable stay! It was very...VERY clean and had some trimmings of being an upscale property! I would definitely book there again!!!Genuine Hotels.com guest review
It was a great hotel very clean and there is much to do In the area. Breakfest is not included...Genuine Expedia guest review
"OK location to downtown and Opryland"
Disappointed with hotel! Pool was not open, desk in the room was solo wobbly I'm not sure how it was still standing. Tissue box in the bathroom came off the wall when you pulled out a tissue. Curtain backing was peeling off, just not what I expected for that price point. Probably wouldn't stay again!!Genuine Expedia guest review
"Pick a different hotel"
Although it is in a decent location, about 12 minutes away from downtown, yhe whole hotel sends off weird vibes. The entrance and lobby doesnt look like a main entrance. It's very dark and cramped. The decor is too forced. The elevator has red dyed cowhide wallpaper and one wall has scratch marks down the hide, and there are many stains and scuffs throughout […] the entire hotel. The shower was also very filthy. The staff was nice, however, after calling the front desk about 10 times someone finally picked up, I asked about their "pillow menu." They said the were out of "neck pillows" so I asked for at least firmer pillow (because the pillows we were given to begin with we're very old and worn out) I was told he would call me back and let me know of any were available.... I never got a call back. The walls were also very thin. To sum it up, the hotel sent shives up my spine. Way overpriced too. Read moreGenuine Hotels.com guest review
I have stayed at the Preston many times over the past 4 years while my child was a University student. I like that the hotel is not too far from the airport but even closer to the University area. The hotel has a good size pool and a nice,small workout room. The rooms are stylish and comfortable. The Nashville music memorabilia that decorates the entire […] property makes me feel like I am on vacation in one of the greatest cities in the U.S. The price on Hotels.com is almost always the best deal for comparable hotels in the area. Read moreGenuine Hotels.com guest review
"It worked...but wouldn't stay there again."
Nothing terribly wrong with the hotel. I'm just not sure we would stay there again.Genuine Hotels.com guest review
"Nice hotel for the money"
very nice renovations of an old hotel. I really liked the vibe and the modern decor. I have no complaints.Genuine Expedia guest review
The Hotel Preston was very nice. Centrally located. A little out of the city but at more than half the price. Great staff and clean rooms. Pet friendly. I have never traveled with a pet before. This hotel did not smell like animals and was very accomodating. The guy in the room next door had a large dog and we had a small cat. I would stay here again […] in a heart beat. Read moreGenuine Hotels.com guest review
"Good Value, Great Staff & Convenient for Business"
The hotel is a decent value for the price. They've made an effort to add unique style to the common spaces, so it feels more like a boutique hotel than the usual airport area lodgings. The room was clean & fairly spacious; good desk with accessible outlets for computer/phone charging and I really appreciated the free wi-fi. There was minor noise from […] planes taking off/landing but generally the room was quiet. My only complaint was that the pillows were a bit worn & lumpy but they do offer a "pillow menu" which I did not order from (so perhaps that could have been an easily rectified situation). Hats off to the staff, who were helpful & friendly. Upon advising me that the restaurant was closed at lunchtime, one staffer generously brought me a plate from a banquet luncheon that had just wrapped up (and let me sit in the closed restaurant to eat it). A small but incredibly kind gesture. Read moreGenuine Expedia guest review
"convenient and comfortable"
I highly recommend the signature chocolate cake.Genuine Hotels.com guest review
"Tennesse state spring game"
Great location,shopping,dining,nice atmospher at the hotel..rooms were great and clean i wil make it my place to stay everytime I'm in Nashville.....Genuine Hotels.com guest review
"Nice stay, great rates"
All in all a nice experience. Bar service was not good but everything else was great. Would definitely stay again.Genuine Expedia guest review
"In the center of all of the attractions"
The hotel was beautiful and had unique décor. The Pink Slip Lounge was fun with live music and dancing. It was about 10 minutes away from downtown Nashville, Belle Meade Plantation, and Music Valley. The only negative thing I would say is that the room doors are very loud and must be slammed in order to shut.Genuine Hotels.com guest review
"Above Average "Airport" Hotel"
We stayed at the hotel for the convenience of it being so close to the airport (literally 3 minutes away). It is less expensive than the downtown Nashville hotels, yet it still quickly accessible to all the venues that downtown has to offer. Our room was on the 9th floor, and was high enough up to not hear the band that plays downstairs until the early […] morning hours. Room was quite spacious except for the bathroom, which was extremely cramped and tight quartered. Shower pressure was minimal at best. Plenty of parking (no charge for that). Overall, it is an above average hotel at a decent price. Read moreGenuine Hotels.com guest review
Disappointed... The hotel was nice on the main floor (reception) but you needed key card access to use the elevators which made it difficult at times. The room looked clean but upon further inspection didn't fair as well. The view was less than... To pay this much for a hotel room I'd prefer to not stay in a bad part of town.Genuine Expedia guest review
Response by Hotel Preston, a Provenance Hotel Dear Guest, Thank you for your comments regarding your stay, we have the elevators secured to insure safety for our guests. Thanks, Steve
Ice machine was out of ice. Stains on my bed. It was ok for price.Genuine Expedia guest review
"Great place for everyone!"
When i travel to Nashville, no matter where my function is being held, i stay at the Preston. It has a wonderful staff and the most comfortable beds i have ever had the pleasure to sleep in. If i do encounter on issue, like a blown fuse, it is fix promptly and with a smile. Will not stay anywhere else and so wish more places where as good as The Pr […] eston. Read moreGenuine Expedia guest review
Very friendly staff, Denny in particular. Old hotel so has some cleanliness issues like stains on carpet, but not dirty. Comfortable bed. Close to downtown nashville, about a 15 dollar cab ride. Good location, right off of expressway. Good hotel for cheap.Genuine Hotels.com guest review
I really like Hotel Preston! Good locations, cleanses, and good live! I stayed Friday and Saturday, Pristonvhad live both night. I really enjoyed. I will stay this hotel again.Genuine Hotels.com guest review
I have stayed at this hotel before and will continue doing so. This time we had a minor issue with the bathtub drainage. However, the staff quickly addressed the problem. I recommend this place.Genuine Hotels.com guest review
Nice. Right off the exit. If you're not from the area or state like we were, its hard to find things. You have to drive a few miles down the road before you find any food or any civilization. The hotel was cool. A few of the lights on the hotel building could use replacing to actually light up the entire sign. When we got there the first night the sign […] said, "Ho el Pres on". The staff was nice and the room was spacious and nice. The air conditioner was leaking water so about a foots length in diameter of carpet around the unit was damp which if not fixed could lead to mold. The bathroom was very nice with granite countertops and the shower head was awesome. Very nice and smooth water flow. The shower stayed hot and never got cold. The bed was probably the best thing. Very comfortable. The hotel is nicely kept, but def. has a 70's horror movie vibe to it like something from the shining. I loved it though and for the price, I'd stay again if in the area. Read moreGenuine Hotels.com guest review
"What A Gresat Experience!!!"
Great Hotel, Great Experience, Great Live Music, and a 1/3 off the regular price!!! Thanks to Hotels.comGenuine Hotels.com guest review
"memorable hotel in the music city"
My daughter loved the siamese fish, lava lamp and duckies. clean rooms, clean bath some of the pictures on the wall are a little racy but easily explained. some folks use the hotel as a party launching pad. i thought i would need some ear plugs to get a night sleep but ended up forgetting them and slept well regardless.Genuine Expedia guest review
"Great place at an affordable price!"
I don't really see why some people rate this hotel poorly. We loved it. I would say it's a 3 - 3.5 star hotel. Our room was very nice, mattresses were great, and I LOVED the pillow menu. They have a lounge downstairs with a bar and live band. We went down for a drink and the music was awesome. They have free shuttles to the airport, you can order your […] breakfast the night before with whatever time you want in the morning, and you can also choose what type of room cleaning you want. They brought extra blankets without a problem and had free Wi-Fi. It's not far from downtown and we got a great deal on the price of the rooms. It wasn't loud or crazy, it was just fine when we stayed and the restaurant downstairs was very convenient. I would stay here ago, no doubt! :) Read moreGenuine Expedia guest review
When checked in we were not asked if we needed help with our luggage. We needed a luggage cart to help with our bags and never received help or the cart. When asked about local places to eat at 9:00 we were told about fast food chains. We had reservations at Pucketts grocery and asked about the establishment and was told they didn't know but did not […] offer up any additional help. Very complacent. Wrong person to have as guest services. Read moreGenuine Hotels.com guest review
Response by Hotel Preston, a Provenance Hotel Dear Anonymous Guest, Thank you for your comment regarding your visit with us at the Hotel Preston. We will share your comments with our Front Office Manager to assist her in training of our front office employees. Thanks, Steven Hoida
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