"nice to stay but no food"
Everything was good but foodGenuine Hotels.com guest review
Room smelled musty and old.Genuine Hotels.com guest review
Excellent, from the staff to the room. Accommodating, comfortable, a very lovely boutique hotel. Will stay again on our next trip to Houston.Genuine Hotels.com guest review
"Great Little Hotel"
Staff were fantastic and went out of their way to be accommodating. The hotel itself is clean, beds are super comfortable, rooms are a decent size and pleasantly arranged. Bathrooms are a nice sizee also and we weren't crowded with us both getting ready at the same time. There were some very minor issues such as over crowded elevators and a light being […] out in the bathroom, but nothing so severe it was a bother. The ac/heat worked better than any hotel I've ever stayed in and the water pressure in the shower was fabulous. The complimentary shuttle was also very convenient as it was in the 30s and raining on our night out. Minor drawbacks: Parking is a stiff $28. If you elect to park in the lot across the street, the machine you pay doesn't work consistently for printing out the ticket you are supposed to leave on your dash. We took a photo of our confirmed payment and the error on the screen just to be safe. The are no ice or vending machines, and room service courses at 10pm. No in room fridge either. If you get thirsty or need a bite after that, it's either off to the in hotel bar or head out of the hotel itself. Oh, or drink/eat the outrageously overpriced bottle of water & snacks the hotel leaves in room. Overallwenjoyed our 1 night getaway and would probably stay again. Read moreGenuine Hotels.com guest review
"Completely shocked with low and poor service"
when I arrived the guest agent was not even at the front desk; once he returned it was as if I was interacting causally with a pal. Not personal or professional touch of service. When I got up to the room, it was already occupied by a previous tenant. Food plate with eaten food on it, trash on floor and within trash can. Management has been slow to […] resolve Read moreGenuine Hotels.com guest review
"Will come back"
this was my second time at The Sam and I love how it is right in Downtown Houston just walking distance from the city night life. I will definitely be coming back.Genuine Hotels.com guest review
We live in Montgomery County and were meeting family at the Autorama car show which was at the George Brown convention center, so we wanted to save some driving time and stay in a historic hotel. It was absolutely lovely!Genuine Hotels.com guest review
"Amazing hidden gem"
Amazing hidden boutique gem. Front desk was super helpful with recommending some amazing mixology bars. They even had a free shuttle to get us around. Great staff and super clean, modern rooms.Genuine Hotels.com guest review
"Fantastic hotel, neighborhood could be better"
The room was fantastic, the service was pretty good, and the shuttle service was very useful. The neighborhood was a little dodgy, and there's not a place to park without spending an extra $25-30 bucks. Elsewise, a great hotel.Genuine Hotels.com guest review
This hotel is in central downtown houston. It is easy to get to the surrounding bars.Genuine Hotels.com guest review
There were a group of homeless men on the corner of the street every night, and there was a bandaid that covered my peep hole on the door. Other than that, the staff was friendly and valet was fast.Genuine Hotels.com guest review
Great hotel! We got the Executive Suite for a great price! It was very spacious and I loved the bathroom. Everyone was very pleasant and professional. I ordered a few ice buckets that were promptly delivered to my room. I wish there were better parking options. I'm not a fan of doing valet. There are a few lots in the area but they're a little sketchy. […] But overall, my stay was wonderful and I'm definitely coming back! Read moreGenuine Hotels.com guest review
I was a bit shocked regarding location. It was across the street from a homeless shelter and I felt unsafe. However, with that being said, the service was great and very helpful, the room was nice. The restaurant had a very limited menu. However, what they served was tasty.Genuine Hotels.com guest review
The stay was great, room was perfect, however, the area is a bit extreme. There were eight police cars outside due to homeless people fighting. Hotel is nice though. Great skyline view!Genuine Hotels.com guest review
"area bad. room decent"
From our room we watched a homeless man get knocked out and kicked repeatedly in the head. Ems and police were called. Was informed that the building they were in front of was a soup kitchen.Genuine Hotels.com guest review
Booked room as a quick getaway for me and my boyfriend. Staff was very friendly. The room was nice and clean. Love the decor! Got a great rate on the room as well.Genuine Hotels.com guest review
I stayed here to get away for the weekend and it was pretty good for the price I paid on hotels.com. the good things are the ambiance and decor, the fact that it's a historical building, the staff was decent, the upgraded bathroom, and the car service amenity. The downfall is $30 per night for valet, the bar closes before 11, our sink and shower drains […] seemed clogged, when I requested a refrigerator it seemed like the just brought one in from an old closet that they had a bunch sitting in. There wasn't enough room to put 2 to go boxes in it because it was so small. Then again there was no microwave to warm our food anyway. There aren't any ice machines but you have to call to have someone deliver it to your room. Lastly there was no brochures to order any room service. Seems like the bad outweighed the good here. I would only stay here again if I got the hotels.com price of $75 a night its not worth the usual $150+ per night. Read moreGenuine Hotels.com guest review
Beautiful room at an excellent rate. Pleasant surprise. Was in easy walking distance from everything we wanted to doGenuine Hotels.com guest review
"Family Remodel Getaway"
We stayed for a week while our home was being remodeled. Hotel management was great and the Valet services was exceptional!! We had a baby and a dog with us and enjoyed our stay. Only issues was their restaurant/room service was going through changes and the maid service did not come to our room a few times. However, if we called they were there to […] remedy immediately. Overall, I would stay there again. Read moreGenuine Hotels.com guest review
"FABULOUS DOWNTOWN HOTEL"
Found my favorite hotel for downtown Houston! Free coffee and baked goods in the morning. There is always fresh fruit at the desk to grab. European inspired modern decor in an old establishment. Minor inconvenience of not enough counter space in the restroom, but they have the Aron task chair and high end thread count linens which makes up for it. Ice […] is delivered upon request. Free WIFI. This hotel reminds me of the Tiger Hotel in Columbia Missouri. Valet is $28 day, reasonable for downtown area (Chicago is $50/LA is $40). As with any metropolitan area, homelessness is abound. Definitely stay on next business trip. Read moreGenuine Hotels.com guest review
My husband and I had an awesome time. The staff and hotel room was wonderful. There is homeless people living in the area but they posed no threat to us. The blueberry muffins for breakfast were the best. We are excited to stay at" The Sam" for our future trips to Houston, TXGenuine Hotels.com guest review
"Great place down town."
Great service. King size bed is getting old... or just unusually firm. Breakfast buffet was $15, didn't eat it. Complementary muffin, banana and coffee was great!!Genuine Hotels.com guest review
Neat hotel. I like the modernized rooms. Will definitely try to stay there again the next time I'm in H-town!Genuine Hotels.com guest review
"Great staff, Horrible room"
The hotel staff was amazing and provided excellent customer service. Unfortunately the hotel room itself was very bad, with old coffe in the machine, a crusty toilet and dirty shower in my room. To me this was completely unacceptable, even more so was that I was in a special access room for handicapped guests. I will not be coming back to this hotel […] and will advise others against it as well. Read moreGenuine Hotels.com guest review
Disappointing. Expected a bit larger room. View was of an alley. Garbage truck backup alarm in that alley sounded at 5:30am. Bathroom decor nice but tight quarters. Lobby was stark. The hotel's bar itself was OK but the bartender seemed like he'd rather be somewhere else, and was very loud--banging empty liquor bottles like he was in a raucous night […] club, not conducive to a quiet drink with my wife. Were hungry but no hostess and no patrons in the Hotel Restaurant so we left to go eat elsewhere. Took the courtesy car as we wouldn't have walked anywhere at night in the hotel's location (lots of vagrants). Driver of the car was very friendly and helpful with information about the area. Read moreGenuine Hotels.com guest review
"President of an Entreprenurial Company gives feedb"
Great boutique Hotel. Clean and very attractive. The Staff, particular Ismael, the door guy was SUPERB. The only minus I would give the Sam Houston is upon our arrival at 4:00am at 35degrees weather, there were no blankets. To resolve this issue, I turned on the heat to 78degrees, placed my long wool coat over the sheets and all was fine. The next day, […] the problem was resolved. Read moreGenuine Hotels.com guest review
"Disappointing stay -- Poor response from Hotel"
I was extremely disappointed. I checked in on a Sunday evening, and told the front desk Monday morning that the TV in my room didn't get ABC, NBC, CBS, or Fox (the networks). I didn't get a response or effort to resolve it until Thursday, and it was Friday when they finally moved me into another room. In the (tiny, inadequate)fitness room, none of the […] 3 TV's were working. Also, they didn't have fitted sheets on the bed, so they kept coming out which was uncomfortable. Convenient location, and nice inside, but disappointing otherwise. Read moreGenuine Hotels.com guest review
Fantatsic staff and beautiful room. Loved that our suite had two different bathrooms, also. Highly recommend if you need a great getaway.Genuine Hotels.com guest review
"Great place to stay downtown"
First time staying here. The staff were amazingly friendly and helpful. The valets were prompt and courteous, the front desk staff were fantastic! I would have liked the staff in the restaurant to be a little more attentive during breakfast. That would be my only complaint. Overall, my room was comfy, clean, and quiet, The staff were amazing, and it […] was close to everything I needed. They also have a complementary shuttle to take you around and pick you up. Could not have been better! Read moreGenuine Hotels.com guest review
"Quick business trip to Houston"
Very convenient location, with many buildings and restaurants within walking distance. This hotel is a refurb of an older building and so the rooms are smaller but modern. Travelling alone on business it was fine, might be cramped for more than that. The exercise room was very small and while the limited amount of equipment was newer and in good shape, […] there was no television monitor. Did not try the restaurant, as there were so many good options nearby. There was a bar in the hotel, average but good service. Read moreGenuine Hotels.com guest review
"Great place to stay"
Great hotel with super service.Genuine Hotels.com guest review
I was pleased with the hotel all the way around. I will definitely go back!!Genuine Hotels.com guest review
"Modern Cowboy lux hotel. Love it."
Love this hotel! It is cowboy chic and a fun Texas style experience. Love.Genuine Hotels.com guest review
"Very good htel, needs attention to the details."
The hotel was very comfortable and clean with comfortable beds, good working space, and bathroom. We had several small problems. Faucet handle broken, shower door stuck, room service trays left all day in the hall. But overall, it was a good place to stay.Genuine Hotels.com guest review
"Helpful staff and a comfy bed"
The staff was extremely friendly and helpful! Their shuttle service was a life saver! I will be staying there again!Genuine Hotels.com guest review
Hotel staff was very welcoming and helpful. I believe the booking issue I had for our first night, being placed in a double room that wasn't the best, was more Hotel.com issue than the hotel. The next morning we were moved into correct and much nicer room.Genuine Hotels.com guest review
Staff was great, shuttle service invaluable. Housekeeping was a bit spotty.Genuine Hotels.com guest review
Stayed for the weekend - great service when we checked in. Stayed there before for a wedding and was very comfortable. Only issue is the shower, water leaks out every where and not enough towels. But I still recommend this hotel.Genuine Hotels.com guest review
"A comfortable stay"
The room was clean and the staff pleasant. The only suggestion i would have would be to add an ice machine on the floors so that one did niot have to ask the staff for ice, other thsn that it was sn enjoyable stay.Genuine Hotels.com guest review
"Great hotel, comfortable room"
Had a great romantic stay here in October 2014. We had not seen the hotel prior to its remodel, but the final product looked and felt great and had a modern feel. The staff couldn't have been nicer; they were attentive and accommodating. The hotel is across the street from a half-way house, so some guests may feel a bit uneasy about that. All things […] considered, however, we'd stay there again! Read moreGenuine Hotels.com guest review
Bathroom was awesome. Room was clean. Bed was very comfortable. Hotel staff was really friendly. We would definitely stay here again.Genuine Hotels.com guest review
"The best hotel staff!"
My wife and I wanted to get out of the house to celebrate our anniversary. We choose this hotel based on quality reviews and were not disappointed. They asked us why we were staying with them and we told them it was our anniversary. We then went out to dinner. When we got back to the room, they had provided a champagne bottle and chocolate covered strawberries […] and a nice little note. The staff was really sweet. My only issue would be the neighborhood. It's really on the verge of transformation into a very nice area, but there are still many questionable folks out after dark. Just watch yourself and be aware of your surroundings and you'll be fine. Lovely hotel! Read moreGenuine Hotels.com guest review
"Very comfortable and much cheaper than other diwnt"
Great room. Comfortable bedding. Sleek design. Quiet. Lousy breakfast.Genuine Expedia guest review
The room was quite comfortable -- clean and stylish. The public areas of the hotel sometimes show the building's age, but it's a great atmosphere overall. I paid for the breakfast buffet and was not thrilled; the food was on par with most continental breakfasts (so only the price and presentation were different), and the service was baffling and disappointing. […] I really do feel like I got a good deal here though, and would happily consider staying again. Read moreGenuine Hotels.com guest review
Loved the hotel: modern, clean, super comfy beds, updated restrooms, good location, has a bar downstairs. They have almost everything, but not pool or hot tub. There are a lot of homeless people lurking around, but it's DOWNTOWN, so what else do you expect? I will say though, the hotel is caddy corner to a soup kitchen. That being said, we didn't have […] any issues with the homeless people, they kept to themselves. Read moreGenuine Expedia guest review
"Great Historic Hotel Downtown"
From the check in experience to the departure - the staff was first rate. The bed was luxurious - best sleep I've had in a while. Hotel location near all sorts of dining & night-life options.Genuine Expedia guest review
"Nice decor, comfortable rooms"
Well decorated, updated historic hotel in downtown Houston, close to the ballpark and other points of interest. Guest services was bare bones, but the rooms were clean and comfortable. Parking behind the hotel is just $5/12 hrs, much cheaper than valet. The fitness facility is small but adequate. There are some restaurants within walking distance, but […] like most of downtown Houston, things shut down early. Read moreGenuine Hotels.com guest review
i used this hotel because, is part if the VIP Expedia, so i need to use my coupon, my option in Houston was this one, the elevator has a terrible smell, the noise is bad if your room its facing the street, and they have already set up the alarm clock, that was really mes up, the alarm went off at 8h00 not just in our room we could hear from others too. The […] room was very clean very nice amenities, very nice art deco design. Read moreGenuine Expedia guest review
"Stayed for a wedding."
We had a great time. Room was great. Room ice delivery took excessive amt of time. Staff was super nice. Dinner was awesome. Dj great also great. Coffee and pastry at the door welcomed treat. Did not pay for parking of an added $28.00. Our stay was a pleasurable experience. Cost was steep considering, lack of extra amenities. Street vagrant number, […] a little scary. Read moreGenuine Hotels.com guest review
"Unsuitable for the Business Traveler"
The Hotel looks like its in disrepair from the outside, but is OK from the inside. The hotel lacks any Gift Shop, but has items for purchase in the room. It is not in the good part of town and had valet parking, but you had to find your own lot parking. The business computer offered no privacy whatsoever. The gym was mediocre and all the treadmills […] had issues. Read moreGenuine Hotels.com guest review
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