"A French twist on Aloft or Nylo - would stay again"
We stayed over Christmas. Neat place - the open atrium design where every floor looks down on the large lobby was near. Our "junior executive" suite was wonderful for the price and very roomy. Beds were mediocre. Our room and bathroom was very clean. Minor issues: the shower head was weak, the fridge didn't really get cold regardless of the setting, […] and neither of our beds had flat sheets (nothing between the fitted matress cover and the comforter). Also, there were no drink machines in the vending room on our floor (didn't check other floors) - just ice and snacks. We went with our rather large dog. They have a nice pet policy. There was some grass around the back of the hotel to walk the dog. Paying $20 a night for self-park was annoying, but the low price of the room made up for it for us. Service at check in was very quick and professional, and our bill at check out was correct. We ordered room service for breakfast and it was very tasty and worth the cost. However, on a busy evening we could not get through to room service, so we tried the restaurant/bar in the lobby - it had a very limited menu, but everything was good. Service in the lobby restaurant/bar was slow and disorganized, but friendly. Overall, the hotel was nice and I would stay again if the price was in line with other similar hotels such as Aloft and Nylo. Read moreGenuine Hotels.com guest review
Couldn't be betterGenuine Hotels.com guest review
They was very niceGenuine Hotels.com guest review
"Great location to Galleria.. right across the st"
Perfect place to stay for shopping at the Galleria.. Very friendly staff!! Very reasonable prices. Beds are a little hard and a few minors repairs needed, but for the price.. You can't beat it!Genuine Hotels.com guest review
"Best service ever."
It started with the doormen and front desk service being very nice and friendly. It was one of the best hotels I have ever stayed at.Genuine Hotels.com guest review
"Great Location, Very Swanky!"
Right next to the Galleria and a lot of food and shopping. Right on two major highways. That's not the half of it though, it's a beautiful, modern hotel. Lots of art, and pleasing music playing all the time. It feels like you're in a movie! Highly recommended.Genuine Expedia guest review
"Would totally stay here again & will recommend!!!"
Our stay was fantastic, the staff was Very friendly and attentive to our needs and went way beyond to make our stay pleasurable and nice. The Guest Services Manager, Daphine McCann is awesome and so sweet and inviting... she is perfect for this job.Genuine Hotels.com guest review
"Fun Hotel - Great Location"
Fun hotel with a nice restaurant/bar. Have stayed here before and I always enjoy it. It is a great location that allows for quick access to most locations in north Dallas.Genuine Hotels.com guest review
Everything was great from The room , the food, to the shuttle services .Genuine Expedia guest review
Loved It . Will do it again ASAP.Genuine Hotels.com guest review
"13yr old Slumber Party!"
The customer service was awesome. The staff was friendly. The reason for my stay was my daughter turned 13 had a slumber part for her there and having as many girls as I did the staff didn't mind and the room walls appear to be pretty thick. We enjoyed the indoor pool. Definitely would stay again!Genuine Hotels.com guest review
"Holiday Inn experience at a Westin price"
Very underimpresssed.Genuine Hotels.com guest review
Response by Le Meridien Dallas by the Galleria Thank you for leaving a review. I regret you were unimpressed. I wish you would have let us know while you were here so we could make it up to you.
"Super nice and clean. Very lovely"
arrived to the friendliest staff. Very accomodation. Beautiful food and drinks at the bar! Highly recommend staying here!Genuine Expedia guest review
The staff was very welcoming. The hotel was beautiful. The rooms were nice and comfy. The fitness center could have been better, but it got the job done. I would definitely stay here again.Genuine Expedia guest review
This place was so fabulous. Lobby is beautiful. Rooms are gorgeous. They are very helpful. Parking is expensive though.Genuine Hotels.com guest review
Thoroughly enjoyed my stay! Employees were VERY NICE, HELPFUL and PLEASANT. Showered good and slept well! Heaven on earth!Genuine Hotels.com guest review
FantasticGenuine Hotels.com guest review
Terrific from the first step into hotel.. Free shuttle was very helpful. Thanks for the free coffee too!Genuine Expedia guest review
"Nice, comfortable room. Will stay at again."
We stayed here after a few days of traveling. We were really impressed with the room. It was large and felt more like a small apartment rather than a normal hotel room. The bed was so comfortable! Definitely a great hotel experience. If our travels ever bring us back to Dallas, this will be one of our stays! It's also right next to the Galleria.Genuine Hotels.com guest review
"Nice hotel, I am sorry for the rooms"
Everything was fine, sort of, until one night we arrived to the room to gind out it was not made, we had to call housekeeping and we did not recieve one apology. Terrible service.Genuine Expedia guest review
Response by Le Meridien Dallas by the Galleria I wanted to thank you for the feedback you left from your recent experience. It looks like we were unable to exceed your expectations and we definitely apologize about that. I have reviewed your reservation and have requested my Director of Housekeeping look into the reservation for me to see why you would not have received service that one day. Have a wonderful day.
Upon my arrival I was greeted by two exceptional Staff Member (Sir, and someone else)Genuine Expedia guest review
Our stay was fantastic when we went there just for a weekend. Would def come and stay here again. Other than that they charge $18 for parking for people who stay at the hotel, the stay was wonderful.Genuine Hotels.com guest review
Have stayed there several times. Only complaint I have is the bed has a tendency to make my body go numb. Not sure what is wrong with it.Genuine Hotels.com guest review
"Girls Weekend Gettaway !!!!!"
My stay at the Le Meridien by the Dallas Galleria was impeccable! Starting with Customer Service which was at a high level from the both of the Restaurant Managers Eddie and Gilbert who made my trip the most memorable. I called them with an idea of a girls getaway which they came up with ideas that I've would've never considered. Starting with having […] they're concierge meet us in front of the hotel with martini's called a Passionate Night !!! Then from there they immediately checked us into our rooms which avoided the hassle of waiting in line to check in. When we entered our room we had a beautiful spread of appetizers and shots to take. Our room was clean and tidy and very modern chic. Yes I would definitely stay there again. OH how can I forget that they're Restaurant Manager Eddie sent us free complimentary shots. They're service is five star all the way starting with they're amazing staff !!!! Read moreGenuine Hotels.com guest review
It is an ideal place for shopping and eating. What a perfect getaway weekend! It is located for easy access to get on and off freeway's and tollroads for travel throughout the city.Genuine Expedia guest review
"Swanky hotel in the city"
We loved our stay. It was nice, affordable, and had a great local. The staff was so with great!Genuine Expedia guest review
The only issue was that the gate key didn't work properly. Other than that, everything was awesome.Genuine Expedia guest review
"Nice Hotel located close to my clients"
Everything OK except the self-park entry/exit card reader. Often this reader did not work. Note this was not my first visit to this hotel.Genuine Expedia guest review
"Family friendly to a fault?"
I booked this hotel as a surprise for my boyfriend. I checked in at 4 but immediately had to leave for last minute prep. Once I got back to the hotel I noticed the large amount of kids running around literally screaming in the halls. I tried not to pay much attention to it because it was still early, about 7PM. I left the hotel again to get dinner around […] 10 and returned to the same noise again to me that was early considering it was a saturday night and I'm sure the kids have been trapped inside all day from the cold and rain. Finally around 1130 the screaming thru the halls stopped but little did I know that the people in the room next door would be just as loud and I couldn't tell exactly where all the loud talking was coming from so I couldnt say anything to the front desk or anything. The next morning housekeeping came knocking at 9:45 AM even though I specifically advised them the day before that I wouldn't be checking out until noon and did not want to be bothered before then. Long story short this is a really good hotel if you have kids or don't mind the noise from kids. This is NOT a good hotel for a relaxing weekend for adults. I will most likely return to the hotel because I like the modernness and price but I will be sure to bring my son. Read moreGenuine Expedia guest review
Response by Le Meridien Dallas by the Galleria I wanted to reach out to you in regards to recent experience with us. With our close proximity to the Galleria Mall we do have the opportunity to have a lot of families staying with us at any given time. While we would like for all of our guests to have a good time while here with us we do wish to make it an enjoyable experience for all. If your future travels bring you back to our area please inform a member of our staff if the levels on your floor are less than bearable. If you were feeling the way you were other guests on your must have been as well. We want to ensure your experience isn’t hindered. I also noticed your comment regarding being disturbed prior to noon when you specifically asked not to be. I have forwarded your comment to our housekeeping manager so they can follow up with their staff. Please accept our sincerest apologies and we hope to see you again.
It was Ok, I was expecting more from the Le Meridien.Genuine Expedia guest review
Response by Le Meridien Dallas by the Galleria I wanted to thank you for your feedback regarding your recent experience with us. It looks like you were pleased with some aspects of your stay and less than pleased with others. I have forwarded your comments regarding the less than helpful doorman and also being disturbed at your room despite having a do not disturb sign to the appropriate managers so they can address with their teams. As I agree these isolated incidents are not acceptable and we certainly will work to ensure that it does not happen again. Have a great day.
Very nice hotel central to all of Dallas' attractions.Genuine Expedia guest review
Warm and friendly front desk greeting. The room seemed fine at first but there was a dank, moldy odor coming up the bathroom vent. Upon my return the second night, I found the room had not been cleaned and the foul odor was even worse. As it was late, I requested clean towels and they were brought immediately, The hotel comped my breakfast to make up […] for the inconvenience. I would rather have had a clean room. I will not return. Read moreGenuine Expedia guest review
VERY GOODGenuine Hotels.com guest review
"Great for shopping!!!"
Very good Hotel! Amazing Breakfast!!! Just three steps to enjoy shopping!!! Shuttle service was really good.Genuine Expedia guest review
We stayed over the weekend for a family getaway. The hotel was in a great location for shopping! The staff was very friendly! Our room was very nice and clean however, the beds were very uncomfortable! Despite the uncomfortable beds we would more than likely return because of the cleanliness and excellent service!Genuine Hotels.com guest review
"Le Meridian - Equisite Getaway"
Awesome.. Great time and awesome room .. Best 50th Birthday getaway..Genuine Hotels.com guest review
"Everything was to my expectations and more."
Everything about the hotel exceeded my expectations.Genuine Expedia guest review
"Great hotel, even better staff"
The staff was awesome! Daphne made sure we were fully taken care of.Genuine Hotels.com guest review
"Good and bad"
To keep it short and sweet. The hotel is cool looking. We stayed on the top floor. Awesome room. We were in town for the stars game. We checked in before the game, we left, when we got back it was about 2 am. Our room smelled like feces. I went and talked to the guest services and they gave me a bottle of febreeze that had about 2 sprays left. Cool […] hotel. Bad service. Terrible smell Read moreGenuine Hotels.com guest review
"Surprisingly mediocre with baffling oversights"
The Hotel has an above-average lobby design and decor for a corporate client base. But, there is a notable inferior quality (and quantity) of attentiveness, service and personnel compared to its competitors. It feels like management has "mailed it in". Some examples: (1) Valet personnel are scarce, with long wait times. (2) Unstaffed front desk or […] valet area. No clear valet booth, so you wander around to find someone. (3) No clear luggage assistance. (4) Plumbing problems. Hot water takes about 15 minutes to start, and then it starts at scalding heat no matter the setting. (5) Kitchen staff that cook a la carte items were inattentive, absent, slow, hard to understand, and unwelcoming. 6) Indoor pool was far too cold. This was a Fall trip and the pool is supposed to be warm. Instead it was barely lukewarm. 7) Quality of maid service was poor. Missed areas all around. 8) There is a serious lack of brochures and information in the room. Nothing sets forth the hotel's amenities. The basement pool is mentioned nowhere except the website. The Front Desk takes too long to answer the phone. The room phone is antiquated with no guidance. 9) The Internet kept going down. Read moreGenuine Hotels.com guest review
Response by Le Meridien Dallas by the Galleria Hello There, We want to thank you for the feedback you provided regarding your recent visit with us. In reading your review it seems we missed the mark on several areas of your stay. Here at the Le Meridien we set forth to be one of the leaders in the area as far as the product and services we provide to our guests and unfortunately it looks like your visit was not up to our normal standards. I have forwarded your comments to the appropriate managers in each department to follow up with their teams as to not inconvenience anymore guests the way you were. Please know that we welcome feedback such as yours to help us know where to pinpoint our efforts in making sure our guest are provided with great service. This may mean we need to take another look at our staffing levels and I appreciate but regret that you have brought this to our attention. Have a wonderful day and thank you for sharing.
Great stayGenuine Hotels.com guest review
"Very comfortable stay"
I had a very comfortable stay at this Hotel. The rooms were spacious and private. The Apple computers are nice amenities as well. The toiletries could use an upgrade, but the overall stay was one to remember.Genuine Expedia guest review
"Enjoyed my anniversary"
Very convenient to the mall and downtown. Enjoyed the staff and the room. However, I wished that there was elevators on both sides of the hotel. As well, the bathrooms should have separate tub and shower for such a luxury hotel.Genuine Hotels.com guest review
Great customer service. Location is near everything.Genuine Expedia guest review
Pleasant stay. Not thrilled about having to pay $18/day to self park in a parking lot but that seems to be standard at most hotels.Genuine Hotels.com guest review
The staff was great, room was amazing. Slept like a baby. Will go back.Genuine Expedia guest review
Very close to Galleria and convenient to where I was working.Genuine Hotels.com guest review
"nice hotel-easy walk to the galleria"
we booked a double for the ou texas weekend-when we checked they didnt say anything about giving us a king-my 16 yr old son was with us-tried to change to a double but they just ended up giving us a rollaway-no apology or anything like a voucher etc the staff seemed overwhelmed-we only hd towels for 2 and had to ask three separate times to get one […] more towel pretty ridiculous for an expensive hotel Read moreGenuine Expedia guest review
"Comfortable, well located, clean and updated."
I think its a hotel that is within an upgraded and renovated older hotel. The layout is naturally in an older style. Kind of like an old Embassy Suites with the open center space. Staff is Starwood trained, very well. The amenities are good. Restaurant has a basic menu, but a good one at that. Good service.Genuine Expedia guest review
"Not a happy camper!!!"
Unfortunately hotels.com allowed me to book a room at this lovely hotel, but due to "overbooking!" I was turned around basically & directed to check-in to a sister hotel minutes away. This other hotel was nowhere near as nice as le meridien and I was highly disappointed in the customer service overall from hotels.com to le meridien staff.Genuine Hotels.com guest review
Response by Le Meridien Dallas by the Galleria Thank you for the review you provided us regarding your recent experience with the hotel. We had some unforeseen circumstances that caused the hotel to have to move our guests over to our sister property. Being here that day I can say that we regret that there was certain miss information given to you regarding the situation. Since this incident we have been working on new action plans on how better to communicate with our guests to ensure it is a smoother process if it were to occur again. I hope that information helps I know it won’t change the bad experience you had but wanted to offer some clarification for you. Have a wonderful day
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