"Very impressive hotel. Upscale!"
Very friendly and helpful staff. Restaurant was good, but wished they had a more casual and less expensive fair for snacks and quick dining. Nice pool, but... NO HOT TUB! That was a little disappointing. Easy to get to bus transportation for downtown Dallas and very pretty and impressive looking. Very comfortable roomsGenuine Expedia guest review
"Tired and sad"
The hotel looks good at first glance, but at closer inspection its pretty worn and tired. Restaurant in need of better mangement.Genuine Hotels.com guest review
Response by Le Meridien Dallas by the Galleria I want to thank you for the feedback you provided regarding your recent experience with us. We wanted to let you know that we will doing a refresh of the hotel staring in the corridors and public space and then moving on to the rooms, We appreciate your feedback and we are excited to be able to provide you with an updated product soon. I have passed on your comments regarding the restaurant to my Food and Beverage manager as well.
"Across the street from the Galleria."
Beautiful modern design, comfortable beds, wonderfull food and driinks. coming back soon.Genuine Hotels.com guest review
The hotel itself was beautiful but what made it fabulous was the staff. They were prompt with a greeting and a smile. I was at the bar a couple of times and the bartender was polite and generous with the portions. I had the opportunity to eat downstairs at the restaurant, and the food was delicious. Again, the waiter was very warm and courteous. I opted […] to use the valet service, which all I do at any hotel that provides the service. This was by far best experience I have ever had anywhere. They went above and beyond to help me get my things in and out of the car. I won't stay anywhere else when I travel to Dallas next. Read moreGenuine Expedia guest review
"Incompetence and arrogance"
I reserved this double bed room for 3 guest visiting me from out of town. When we checked in a very arrogant manager said that our room was given away and that we would just have to settle for a single bed and she would have a cot brought into the room. My guest were appalled. When one one of my guest offered to pay for her own room in a different hotel […] the manager said she would see what she could do and miraculously pulled a room out of her hat. Read moreGenuine Hotels.com guest review
Response by Le Meridien Dallas by the Galleria I do apologize for the less than enjoyable arrival experience it looked like your family received while visiting us. I want you to know that the greeting they received is not the norm for our property and apologize that their stay got off to a bad start. I will follow up with the talent member involved to ensure we are providing all of our guests with a warm welcome experience. Whilst I am not sure of the details of what the reservation conditions were, I agree it sounds like the check in experience was unacceptable. I apologize again and hopefully we were able to turn the rest of their stay around into a more positive experience.
"Too much for parking"
The hotel was very pleasant but to charge $19 for parking is ridiculous.Genuine Expedia guest review
Response by Le Meridien Dallas by the Galleria I’m glad to see in your review that you had a pleasant overall stay. I regret however you were unhappy with the parking charges. We have set our rates very competitively with the hotels in the area who also charge similar prices for their parking. We do have rates and packages available that include parking and breakfast. When making your next reservation I hope you can take advantage of one of those which may better suit your needs. I apologize for the inconvenience and hope that you enjoyed the rest of your trip.
"Awesome place to stay!"
We were celebrating our 10 year wedding anniversary. It was a very nice place to stay! Had room service and all! I just wish they had a hot tub!!Genuine Hotels.com guest review
"Convenient to Galleria for great shopping."
Arrived and staff was friendly and helpful. Will return to hotel for future visits with our families.Genuine Expedia guest review
"Light bulbs didn't work, had Jr Suite NEXT TO ELEV"
Parking nightmare! Rude parking attendant. Room coffee horrid! Light over coffee maker DIDNT WORK! Had to listen to elevator all night long SLEEPLESS NIGHT! AC fan set to "on" but would not stay on to drown out elevator noise. Hotel was ok but carpets made it difficult to roll suitcases. FORGET THEIR INTERNET ITS A JOKE! Bring your own HOTSPOT. you […] cant do anything on their wifi service! Read moreGenuine Hotels.com guest review
Response by Le Meridien Dallas by the Galleria I wanted to apologize for your less than enjoyable experience while with us. In reading your review it looks like you experienced multiple issues during your stay that left you with a negative impression of our property. I want to let you know that your stay is not the norm here and I agree it sounds like it was unacceptable. I also noticed your comment regarding our internet - We are in the process of a major upgrade to our internet which came about due to guest feedback regarding the poor service. Again my apologies for your bad experience but if your travels ever bring you back our way we will have some new high speed internet service for you to enjoy!
"Okay hotel close to shopping and great Restaurant."
Check-in was quick. Staff was friendly. This is supposed to be a four star hotel. Perhaps in its prime. While the decor is trendy, when unkept even that can looked dated. Housekeeping needs to go back to how-to make a bed school. The sheets were tucked in so tightly I had to wrestle with the bed to loosen them up. Overall, just an average hotel. Oh, […] and parking is extra. Read moreGenuine Expedia guest review
Response by Le Meridien Dallas by the Galleria I wanted to thank you for your feedback you provided regarding our recent visit with us. It looks like even though you enjoyed the arrival experience and found our staff to be friendly, which I am glad to hear, you were less than pleased with the condition of your room. I will forward the information regarding your bed to our housekeeping manager to see If this is something that is a pattern with our housekeepers. Again thank you for your feedback and I hope you will return for a more enjoyable experience.
"Beyond our expectations for the price."
Everything was worthy of a ten. Ambience and courtesy of the staff was exceptional. We travel extensively in Europe and the USA and found nothing to complain about. The complimentary cup of espresso in the café was well received after shopping at the Galleria, walking distance right across the street.Genuine Expedia guest review
"Great location, great room"
Here on business. Very nice hotel. Great location.Genuine Hotels.com guest review
Right across the street from the Galleria mall. Nearby all the great restaurants.Genuine Hotels.com guest review
"Nice Hotel across from the Mall"
Nice hotel, great experience in the hotel, but there were issues with the self parking gate not accepting cash and not spitting out your credit/debit cards. So, visitors had a problem getting out.Genuine Expedia guest review
great for a night out on the town. Parking is not included...$18 to self or $24 to valet.Genuine Hotels.com guest review
"Brennen & Kirstin"
Friendly helpful staff, they have delicious food and well made drinks the pool area isn't as upscale as I thought it would be after seeing the room and the bath tub wasn't big either I wish it was larger but overall it was a great hotel that was convenient for what we were doing and we would book it againGenuine Hotels.com guest review
"Very nice hotel for the prices"
Clean comfortable very good value. Would stay here when I am in north dallas area.Genuine Expedia guest review
"Very nice, large rooms"
Hotel was great! Resturaurant was ok. Stayed in a junior suite and it was huge! Very nice, super cleanGenuine Hotels.com guest review
"Walking distance to Galleria"
The location is awesome., we literally walked across the street to the Galleria. Parking is not included, we had to pay $18 per day to self park. Decor was just like the pictures, modern and very tasteful. The bed was decent and shower was hot. Gym was very up to date and well maintained. Wish there was done kind of continental breakfast.Genuine Hotels.com guest review
Very nice hotel to stay. Convenient location. Only problem was that you could hear everything from the lobby. But the rest out weighs the one problem. Definitely will be back!Genuine Expedia guest review
We love this hotel; my husband and I have I stayed here several times! Love the location: plenty of shopping, restaurants, lounges/bars, and activities only minutes away! We will be back!Genuine Hotels.com guest review
"Paying for parking..."
It was okay. Service was not what I expected from such costly hotel. Having to pay for parking when I am staying at your hotel was not a pleasant experience.Genuine Hotels.com guest review
"Great customer service"
the employee (Rachel) at the front desk upgraded my room to the suite and waived the parking fee because I was military. She was very nice and I am very greatful for the great experience at the hotel. I will continue to come to this hotel whenever I am in Dallas!Genuine Expedia guest review
"Adjoins Galleria Mall"
Great place to stay. Covers over runs for Westin Hotel in the Galleria. Qantas Airlines uses this facility, great folks!Genuine Hotels.com guest review
Too hot in room never cooled off despite AC AT LOWEST SETTING FOR HOURS. Room key and parking keys didn't work multiple times. For the price and my expectations this blew.Genuine Hotels.com guest review
I booked a double room online. When I arrived at the hotel it was late. When I got up to my room it wasn't a double. Turns out they had overbooked and my friends had to sleep on a roll away and couch. That's the only complaint. They didn't make it right. They just gave me a free night of parking. HahaGenuine Hotels.com guest review
After reading the reviews for this hotel, I decided to take a chance and stay here. Glad I did! I enjoyed staying at the le meriedien ... It was very clean and the suite was roomie. They installed new mattresses while I was there and I slept great. I loved the chic colors and layout of the hotel. Also the new menu was very good.Genuine Expedia guest review
The hotel is beautiful, enjoyed it, very reasonable rates. I was impressed with my room and liked that I could walk to the Galleria to shop.Genuine Hotels.com guest review
"Great Place To Stay"
The hotel location was excellent...right next to the mall and just minutes away from other main attractions. The staff were very friendly and we're always happy to help. The hotel restaurant is a bit awkward because it sits right in the lobby. The room's were really big and very clean. I will definitely make this my go to place for any future Dallas […] trips. Read moreGenuine Hotels.com guest review
"Exceeded Expectations, for Certain!"
I was not expecting such a nice hotel. The pictures made it look chic, modern, and fun--and it was all those things. But they did it no real justice. We were both completely surprised by the fact that it's actually a luxury hotel with every amenity we could think to need, and some we hadn't expected or considered. The complimentary shuttle that takes […] you anywhere within 3 miles was great--we used it twice. There's really nothing you could need and can't get to via the shuttle. I drive a huge truck and was able to leave it parked and still get to restaurants, Target, even Whole Foods--and without a long wait! The shuttle was pretty much ready to go when we were! Games set up in the beautiful lobby (chess, jenga, etc)...just awesome all around! Read moreGenuine Hotels.com guest review
The staff was very friendly and even the other guests were really nice. I enjoyed my stay and would recommend this hotel to my friends and family.Genuine Hotels.com guest review
"Best Hotel I've ever stayed at!"
I have no complainants about this hotel whatsoever. You can't beat the price, really it's a steal for the amount of amenities they have on hand!Genuine Hotels.com guest review
"Great Hotel, across the street from the Galleria!"
Very impressed with the hotel and price. The room was clean and spacious with a bar, couch, large bathroom and a nice size television. The price was exceptional for the accommodations. The lobby and common area was very nice. Loved the location since it was within walking distance to the Galleria.Genuine Expedia guest review
This hotel is very nice. The staff was very helpful. The beds were extremely hard. I also think having to pay $18 a night to park is so stupid!Genuine Expedia guest review
"Advice to HEI"
the staff is a very sincere and genuine group. The personal interaction w staff from the clerks at the front desk to the chef and doormen have always been conscientious and considerate. Le Merdien should make note that change in Mngmt to HEI is not the catalyst to the property maintaining success - its the employees. Perhaps promotion from within the […] employees of the property would contribute to the long term success of this property. Quantas flt crews understand the validity of my point. Read moreGenuine Hotels.com guest review
"Nice across the street from mall"
Nice hotel, only complaint.... we asked 3 times to get extra linens before they were finally brought to us.Genuine Expedia guest review
Very clean and modern. Small parking area and need to pay for parking over night is bit turn off.Genuine Expedia guest review
"Overnight stop in Dallas"
The lobby was huge and had computers for use. The room was large, quiet and comfortable. The bathroom was clean. We would stay again.Genuine Expedia guest review
The staff was ok... You had to pay for parking, that was expensive. The beds were no comfortable, they were hard as a rock. I just never felt comfortable in the hotel.Genuine Expedia guest review
Everything was very nice and the staff was very helpful. Will DEFINITELY stay here again.Genuine Hotels.com guest review
"Great for Everyone"
Caters more towards business folks, however, I saw families as well. Had no idea the place allowed pets, but will keep that in mind. Workout room was decent, indoor pool not so great. Beautiful rooms and facility. Walking distance to the galleria. Great location.Genuine Expedia guest review
Overall I was very happy with the hotel. The staff was very accomadating, and the shuttle service was awesome. The only downside would be that the bar is kind of stiff and felt more business like, and also the food was pretty awful. Especially the breakfast.Genuine Expedia guest review
"bad air conditioning"
outstanding hotel but the air in our room was terriable. had it set on 65 but couldnt sleep at night because it was more like 80Genuine Expedia guest review
"Adequate at best"
Was definitely expecting more. Booked double double guaranteed but none available when we checked in--they gave us sheets for the sofa, not even rollaway. And we had to ask for sheets. TV didn't work. Bartender in bar was extremely surly, acted as if he was doing us a big favor to wait on us. All in all it was barely passable.Genuine Hotels.com guest review
"Modern look over classic convenience."
The hotel had a modern, cool look. Great that you can walk across the street to the mall. It's too far from all the nicer restaurants in Dallas. Something was just off about this place. Not sure I can put my finger on it. Not bad for the money when you get the deal on Expedia. : )Genuine Expedia guest review
The room was nice and spacious. I just wish the pool was bigger and maintained better. I would stay there again. The staff was nice.Genuine Hotels.com guest review
Did not get the room we booked. We checked in around 4 pm and said our room is not ready until 9 pm( makes it difficult with two small kids). The room they gave us was a one bed room and that makes even more difficult for four people. Had to checkout early. The front desk was really not very helpful with the issue. Would not recommend this hotelGenuine Hotels.com guest review
"Great modern hotel"
Very nice. Friendly staff, fantastic service!!Genuine Hotels.com guest review
Response by Le Meridien Dallas by the Galleria Dear Guest, Thank you for taking the time to share you feedback. I am so pleased to hear that you found our staff friendly and you received great service. Sincerely, Emma S Guest Relations Manager
"Convenient & Nice"
Contemporary hotel close to the Galleria.Genuine Hotels.com guest review
Response by Le Meridien Dallas by the Galleria Dear Guest, Thank you for sharing your kind words about our property. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma S Guest Relations Manager
"I'd stay again"
Nice location and nice place. Room was nice and clean. However I could have done without the pink wallpaper in the room, blah! Parking is a bit pricy at $18 a day. Besides Being woke up by some pizza delivery person trying to deliver a pizza at 12:30 in the morning to my room that I didn't order, It was a pretty good stay.Genuine Hotels.com guest review
Response by Le Meridien Dallas by the Galleria Dear Guest, Thank you for taking the time to share your feedback. I am glad you liked your room and I understand and apologize that the pink wallpaper was not to your taste. I apologize you found our parking on the expensive side. Our pricing is in line with similar properties in this area but I understand your concerns. Again I can only apologize that you were awoken by a pizza delivery man. I hope you got a restful nights sleep regardless. We hope to welcome you back to our hotel very soon! Sincerely, Emma S Guest Relations Manager
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