Excellent location , nice service rooms slightly old...Genuine Hotels.com guest review
"cant recommend it"
Staff are rude and services no good Location is Very good but rooms old , breakfast no good and air con Not effective Cant recomend this hotelGenuine Hotels.com guest review
I rely on a good internet connection (for biz) and of 8 European hotels (this trip), this is the only hotel to charge extra. The free service is available only in breakfast room (to stop costly night downloads??) and then my gmail didn't connect. Being told 'this is Italy' didn't help either. Another irate USA guest said.'his family could be dead and […] buried before he would ever know'. Another complaint was poor breakfast staff who were rude and unattentive... specializing in sliding chairs/table across the marble floor and collecting used cutlery with as much clatter as possible! (the likes of which reminded me of large Chinese restaurants although the latter can spill tea like no other!!). Tiny very decorated rooms + great location may not be enough to persuade me to make a forth visit to this hotel. Front desk staff professional and helpful. Read moreGenuine Hotels.com guest review
"Good location, disappointing facilities"
Clean enough, staff were ok to a point, but limited help available. Wifi was not available all day, and when it was it rarely connected. The breakfast room was frequently over subscribed and the staff although very industrious rarely kept up with demand on availability of crockery, cutlery and provisions. The bar closed very early, 8.30 in the evening […] and the fact that they advertised a "restaurant" on site there was not. The air conditioning is not turned on until June so the warm spell we experienced in April, although I'm sure unusual, was a little uncomfortable as the "air con" pumped out only warm air. Read moreGenuine Expedia guest review
"Nice hotel close to shops"
My room was warm when arrived and Air Con was not allowed till at least May so even with window open still stayed very warm so sleeping was not good most nights. Was told that it had wifi which was only allowed at breakfast time daily even then never got it had to go out and find other sauces. Bar shut at 8.30 dailyGenuine Expedia guest review
"Unbeatable location in beautiful Venice"
Fantastic location, tidy and attractive hotel. Wonderful breakfast and hospitable staff.Genuine Expedia guest review
Lovely stay at the Royal St Marco very close to St Marks Square spotless rooms and lovely staff I have recommended this hotel to friends alreadyGenuine Expedia guest review
"Great location but hotel is getting dated."
While the hotel has an exceptional location the rooms were not as advertised. Much smaller than we believed we would be receiving. We were to get two superior double rooms. They were so small you could hardly move. The cleaning staff were excellent and the check was smooth. They declined to show us any of the other rooms when we requested a comparison. […] Beware room size is not as advertised. Read moreGenuine Expedia guest review
"Couldn't swing a cat"
I stayed 3 nights, 2 in a single room while on a work visit and my wife joined me on the third night and I changed the room to a double superior room. The very small single was shabby and would not recommend it especially as it said on my booking form that it was a twin, however the double was pleasant, so it depends what you need.Genuine Expedia guest review
"In the Midst of Majority of Tourist Attractions"
Stayed here in Aug 2013. This is a typical European hotel from what we've been told - very small in size. With our 2 suitcases in the room there was barely any room to move around. The room we had was decorated with fabric on the walls and they were disgustingly dirty and appeared to have been there for years. The bathroom had a musty, old smell to […] it. The location is perfect if you want to be in the middle of the action as the majority of the popular tourist attractions are "right out the door". Read moreGenuine Expedia guest review
"Nice hotel, 30 seconds from St Mark's Square"
Located a literal stones throw from the heart of St Marks's Square this hotel is ideally located for those who want everything on their doorstep. If you like to take a break during your day then it is easy to so so whilst making the most of your time and without having to travel to and from your hotel. The staff are friendly and speak excellent English. […] The room was compact and functional, overlooking a canal and was kept clean without being sparkling. Very quiet given its location and if your are happy with functional for the benefit of location then this hotel is ideal. . Read moreGenuine Expedia guest review
I am very disappointed for the room I had given up on arrival (saturday which I paid more) I had to spent the night before getting another room that not fully cleaned and filled with all needs for the room. I had to beg for towel. I liked the location and parts of the services.Genuine Hotels.com guest review
We stayed for 3 nights, we found the desk staff very helpful and friendly. The location was great, however, the smell of the canal next to the hotel was terrible.Genuine Expedia guest review
"A hotel to avoid"
Bad experience and we tried very hard not to let it ruin our holiday.Genuine Hotels.com guest review
This quaint hotel is conveniently located in the heart of the city. Staff was very friendly and helpful. Good value for your money. Would stay here again.Genuine Hotels.com guest review
Excellent location, friendly staff. Wonderful stay, would definitely return.Genuine Expedia guest review
"Convenient to St marks square"
room was very dissapointing for a " 4* superior room" - clean but tiny. Great location but a bit noisy, as to be expected.Genuine Hotels.com guest review
"Terrible room, great location."
By far the worst hotel room I have ever stayed in, absoloutley awful. The hotel location and the lobby of the hotel were great but coming back to that room every night really ruined our trip. Our room was £175.00 per night,it was so bad I wouldnt pay £20.00 per night for that in the UK.Genuine Hotels.com guest review
"Good hotel with great location"
Stayed here with my two daughters for two nights. Hotel location is great! Staff kind and helpful. Room was fine, a bit run down but clean. Beds a bit hard and pillows hard... Have to leave the hotel and walk around the corner for breakfast, slight inconvenience. Breakfast was ok, not exciting. Water pressure was wonky, water completely stopped at times […] in the shower but came back again. Had difficulty getting paid wi-fi, kept disconnectiong anf losing signal. Wi-fi at breakfast worked well. The location of this hotel made up evrything, couldn't be in a better place! Read moreGenuine Expedia guest review
The Reception staff were superb and all spoke English really well. However the staff in the Breakfast Room were unhelpful and at times rude, especially when you asked them for a clean cup or more ham etc. I have to say we were slightly disappointed with this hotel. The walls were paper thin and on the last night of our stay(Friday) we were kept awake […] all night by a baby crying in the room above us. Also our next door neighbours talked very loudly in German. As I say, we were very disappointed with this hotel. Read moreGenuine Expedia guest review
"Trip to venice"
I really enjoyed my trip to venice which was planned as a surprise for my girlfriend. Hotel was in a great location seconds from st marks square. The breakfast provided was lovely and the staff friendly and helpful. The room was a little small but it was standard and ultimately you spend little time there as venice offers so much to do.Genuine Hotels.com guest review
The hotel is a bit disjointed, that you have separate entrances, however the service is good and the room was great!Genuine Expedia guest review
"Worst hotel I have ever stayed at."
Room was beyond small, to the point two suitcases will not fit. Bed is uncomfortable and room has quite a bit of dirt around the edges. Paint is peeling and very old. If you are more then 5`8 you will barely fit in the showers or washroom for that matter. For close to 500 euro a night this is unacceptable. No where near a 4 star hotel..Genuine Expedia guest review
"close to main things to see and do in Venice"
The room was comfortable and some what clean. The rooms were dated and the bathroom was clean but need some work. The ceiling showed mold and paint was peeling off the ceiling. We only stayed for one night so it was fine for that length of time.Genuine Hotels.com guest review
"Lost in San Marco Hotel"
An enjoyable experience. the main problem was in finding the lobby from the lift, i.e. without having to go outside, over a canal and in through the front door.Genuine Expedia guest review
"Perfect location, value for money"
This hotel is all about location, literally just off San Marco, so value for money is there. Breakfast as expected, all staff helpful, bathroom cramped, sports bar opposite handy.Genuine Expedia guest review
Great room and great locationGenuine Hotels.com guest review
"Very Good Location but max 3 stars!"
The hotel locations is the best, other than that it's max 3 stars and doesn't deserve the 4-stars at all!Genuine Hotels.com guest review
"Short stay with Family"
Conveniently located next to St Marco square. Neighbourhood is good and infect what I realise the whole of Venice is nice and safe area for roaming any time of day and night. Rooms are bit small and the air-conditioning was not working. On request to put the a/c on, I got the message the April is not the right time to start the a/c. Breakfast was usual […] continental breakfast, nothing special. I would prefer to rate 3* rather than 4* category!! Read moreGenuine Hotels.com guest review
"What a disappointment!"
We were so disappointed by our first stay in a hotel in Venice. We chose this "4*" hotel for the location, very close to San Marco. Unfortunately this side of the square gets flooded very quickly when the high tides come, and for some reason, the temporary "catwalks" are not extended to this side. The receptionist's attitude was "yes you can walk over, […] but maybe you'd better run!" No wellies were offered- why not? Our "superior double" room was very small, and the small bathroom was"1950's" in style, with an over the bath shower attached to the taps, a nylon curtain and a rubber safety bath mat, and an old plastic shelf over the taps, to put your shampoo on. Breakfast was served over the alleyway; entirely "self service"- the 2 staff there were only to clear plates. The food was dry and unappetising. Coffee was a serve-yourself coffee machine - in Italy! There was a charge for the hotel Wi-Fi, and there was no guarantee that it could be used in all rooms, only the public areas were guaranteed. Come on, San Marco Hotels, treat your guests more kindly please! Read moreGenuine Expedia guest review
"Great hotel for all"
We stayed here 3 nights. We originally booked 2 rooms but as they weren't on the same floor we were upgraded to a suite, which was superb. We had a roof terrace and two bedrooms, bathroom and sitting room. I cannot fault this hotel. The staff were attentive and friendly. It is a stones throw from St Marks Square, which was great. The bells appeared […] to start at 7am, but didn't go on for long and didn't bother us anyway. It was very quiet at night, so able to sleep OK. All in all an excellent place to stay, would definitely go back. Great restaurant not far from hotel (approx 5mins), michelin starred, Bistro Venise, just over a bridge. Read moreGenuine Expedia guest review
Its dirty small room bad linnen no coherent hot water for showerGenuine Expedia guest review
literally a 30 second walk to St Marks Square, and a 5 minute walk to The Rialto Bridge. Amazing location and realy friendly staff.Genuine Expedia guest review
"Worse than a 2-star hotel"
Room dirty, stains on carpet and walls. Water is not hot, horrible when taking a shower. Asked for double bed, but had 2 singles on each sides of the room. Poor attitude from the staff. No breakfast. Wifi-internet is crazily expensive. We were put on 6th floor, but the elevator only goes up to level 4, we have to carry our luggages up the stairs.Genuine Hotels.com guest review
Would stay they their agan fantastic lGenuine Hotels.com guest review
"In the heart of San Marco Square"
Nice Place,clean, functional.....Genuine Hotels.com guest review
The room is very small as expected in Venice. Don't plan to spend too much time in your room. Great location!!! You can walk almost everywhere.Genuine Hotels.com guest review
"Don't know how this has 4 stars!"
The only thing this hotel has going is its location- which for Venice isn't a big deal anyway. The hotel room was very very small with sub standard fittings. We were given a room on the top floor which have lift access. Lucky we only stayed 1 night. The hotel is overpricedGenuine Hotels.com guest review
"48hours in Venice"
Great hotel, central to all Venice attractions. Just off St Marks Square, and a few minutes to Rialto bridge. Lots of great restaurants and shopping at your door step.Genuine Expedia guest review
"Royal san marco hotel for valentine's celebration"
A hop literally away from Piazza San Marco. I stayed 3 days during carnaval week on tuesday,wednesday and thursday...their week-end rates I found were overpriced. Pleasant in all regards, adequate breakfast and if Piazza san Marco is where all-day activities abound during carnaval week...that is the place to be!Genuine Hotels.com guest review
"Royal San Marco Hotel in Venice - great location!"
This hotel has a great location for a lot of tourist attractions including Rialto, which is approximately 10mins walk away. It is very close to Piazza San Marco making it very easy to get to from the airport. Rooms are kind of small, but fine for a short stay. The bathroom shower was great - nice water pressure and hot. We didn't eat breakfast in the […] hotel as it didn't seem worthwhile given what was available. Nice hotel for a short stay. Read moreGenuine Hotels.com guest review
"Nice location, poor quality rooms"
This hotel was well located however the staff weren't very friendly and the room nothing like the pictures on the website with paper thin Walls. I have stayed in Venice a lot over a number of years and I have stayed in much better for less money. The lobby was very nice and the hotel right at San marco so the location is good for a short stay.Genuine Expedia guest review
This was our 3rd visit to this hotel and our return there is based on the location which is only yards away from St Mark's Square. Our room was small but adequate as you are out sightseeing most of the time and whilst not luxurious it was kept spotless and the decor was typically Venetian. Unfortunately there was only an internal view of various roofs […] from the window, but the bells of the Campanile could be heard if not seen as we have on previous stays at other hotels. We were not offered any option when booking for view, nor was there any option for breakfast, only room and when we enquired at reception on arrival, it was going to cost another €30 per day for the two of us, so we declined. This was a compromise I would not make again as it being Venice, we spent almost as much as the hotel quoted by going to nearby cafes for a croissant and coffee until on our last day we went into a nearby sandwich bar/delicatessen and had croissant and coffee for €7! We would go back to this hotel but would ensure that it was b&b and also enquire about a room with a view, but with everything being so expensive, the latter might not be an option. Read moreGenuine Expedia guest review
"Good hotel if you like to be in the City Centre"
Very close to San Marco the heart of Venice. Quiet enough to have a good night sleep.Genuine Hotels.com guest review
"San Marco Royal, on St Mark's Square"
Very conveniently located and clean and well presented. Decor was quite dramatic - some rooms resembling stately homes! the double bed was huge and the upkeep was very good, and the staff pleasant. got a last minute deal which represented good value for moneyGenuine Hotels.com guest review
"Location is the best part of it"
Its 1 block from San Marco Square so that's extremely convenient. Everything else was ok...Genuine Hotels.com guest review
To skritt over en smal kanal, så er du midt på Markus-plassen. Mer sentralt blir det ikke. Pris/kvalitet er deretter.Genuine Hotels.com guest review
Hieno sijainti, erinomainen aamupala. Moni huone erotettu toisesta ohuella ovella. Melu kuuluu naapurihuoneesta todella helposti. Huomioi! Wifi todella kallis, ei löytynyt 9 €:n wifiä respasta, vaan tuplahintainen!Genuine Hotels.com guest review
"Stor flott suite med sentral beliggenher"
Dette var et flott hotell, og vi fikk en stor suite med egen balkong. Rent og pent, god service og perfekt lokalisering.Genuine Hotels.com guest review
Excelente e no coração de Veneza!Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )