Great location. Hotel is clean with good servcie and attentive staff, but rooms are extremely small.Genuine Hotels.com guest review
Great location but small roomsGenuine Hotels.com guest review
Excellent location , nice service rooms slightly old...Genuine Hotels.com guest review
"Great location, loud room"
We stayed in this hotel for four nights from July 7-11, 2014. Our room was an average size (compared to high traffic tourist towns) and had a nice little balcony overlooking one of the canals. The breakfast room was large, however the food was average (so much sugar!). The bed was low but surprisingly comfortable, and sadly the air conditioning is loud […] if you're on level 4 (not sure about other levels) which makes it hard to sleep. Our shower seemed to only have one level of heat ... very hot! The room was tidied every day and the location was perfect - just a 60 second walk from St Marks Square - the ideal base. I was charged 80 Euro for a 10-min international phone call and I thought that was very steep, which put a sour taste in my mouth upon check out. Read moreGenuine Expedia guest review
"Feels like a Venitian hotel!"
The hotel itself is packed away in what looks like a shop window and when you walk in, it has the classic old world charm. Its small as is everything in Venice so do not be thrown off. The rooms are small-ish, especially the bathrooms, but its Venice! The staff was very friendly and organized. The location is unbeatable. It is a half a block off from […] the center square so no matter if you get lost, anyone can direct you back to the square and you can easily take two steps back to the hotel. Some of the rooms do not have good views, but they do have a few balcony rooms. Read moreGenuine Expedia guest review
"cant recommend it"
Staff are rude and services no good Location is Very good but rooms old , breakfast no good and air con Not effective Cant recomend this hotelGenuine Hotels.com guest review
I rely on a good internet connection (for biz) and of 8 European hotels (this trip), this is the only hotel to charge extra. The free service is available only in breakfast room (to stop costly night downloads??) and then my gmail didn't connect. Being told 'this is Italy' didn't help either. Another irate USA guest said.'his family could be dead and […] buried before he would ever know'. Another complaint was poor breakfast staff who were rude and unattentive... specializing in sliding chairs/table across the marble floor and collecting used cutlery with as much clatter as possible! (the likes of which reminded me of large Chinese restaurants although the latter can spill tea like no other!!). Tiny very decorated rooms + great location may not be enough to persuade me to make a forth visit to this hotel. Front desk staff professional and helpful. Read moreGenuine Hotels.com guest review
"Good location, disappointing facilities"
Clean enough, staff were ok to a point, but limited help available. Wifi was not available all day, and when it was it rarely connected. The breakfast room was frequently over subscribed and the staff although very industrious rarely kept up with demand on availability of crockery, cutlery and provisions. The bar closed very early, 8.30 in the evening […] and the fact that they advertised a "restaurant" on site there was not. The air conditioning is not turned on until June so the warm spell we experienced in April, although I'm sure unusual, was a little uncomfortable as the "air con" pumped out only warm air. Read moreGenuine Expedia guest review
"Nice hotel close to shops"
My room was warm when arrived and Air Con was not allowed till at least May so even with window open still stayed very warm so sleeping was not good most nights. Was told that it had wifi which was only allowed at breakfast time daily even then never got it had to go out and find other sauces. Bar shut at 8.30 dailyGenuine Expedia guest review
"Unbeatable location in beautiful Venice"
Fantastic location, tidy and attractive hotel. Wonderful breakfast and hospitable staff.Genuine Expedia guest review
Lovely stay at the Royal St Marco very close to St Marks Square spotless rooms and lovely staff I have recommended this hotel to friends alreadyGenuine Expedia guest review
"Great location but hotel is getting dated."
While the hotel has an exceptional location the rooms were not as advertised. Much smaller than we believed we would be receiving. We were to get two superior double rooms. They were so small you could hardly move. The cleaning staff were excellent and the check was smooth. They declined to show us any of the other rooms when we requested a comparison. […] Beware room size is not as advertised. Read moreGenuine Expedia guest review
"Couldn't swing a cat"
I stayed 3 nights, 2 in a single room while on a work visit and my wife joined me on the third night and I changed the room to a double superior room. The very small single was shabby and would not recommend it especially as it said on my booking form that it was a twin, however the double was pleasant, so it depends what you need.Genuine Expedia guest review
"In the Midst of Majority of Tourist Attractions"
Stayed here in Aug 2013. This is a typical European hotel from what we've been told - very small in size. With our 2 suitcases in the room there was barely any room to move around. The room we had was decorated with fabric on the walls and they were disgustingly dirty and appeared to have been there for years. The bathroom had a musty, old smell to […] it. The location is perfect if you want to be in the middle of the action as the majority of the popular tourist attractions are "right out the door". Read moreGenuine Expedia guest review
"Nice hotel, 30 seconds from St Mark's Square"
Located a literal stones throw from the heart of St Marks's Square this hotel is ideally located for those who want everything on their doorstep. If you like to take a break during your day then it is easy to so so whilst making the most of your time and without having to travel to and from your hotel. The staff are friendly and speak excellent English. […] The room was compact and functional, overlooking a canal and was kept clean without being sparkling. Very quiet given its location and if your are happy with functional for the benefit of location then this hotel is ideal. . Read moreGenuine Expedia guest review
I am very disappointed for the room I had given up on arrival (saturday which I paid more) I had to spent the night before getting another room that not fully cleaned and filled with all needs for the room. I had to beg for towel. I liked the location and parts of the services.Genuine Hotels.com guest review
We stayed for 3 nights, we found the desk staff very helpful and friendly. The location was great, however, the smell of the canal next to the hotel was terrible.Genuine Expedia guest review
"A hotel to avoid"
Bad experience and we tried very hard not to let it ruin our holiday.Genuine Hotels.com guest review
This quaint hotel is conveniently located in the heart of the city. Staff was very friendly and helpful. Good value for your money. Would stay here again.Genuine Hotels.com guest review
Excellent location, friendly staff. Wonderful stay, would definitely return.Genuine Expedia guest review
"Convenient to St marks square"
room was very dissapointing for a " 4* superior room" - clean but tiny. Great location but a bit noisy, as to be expected.Genuine Hotels.com guest review
"Terrible room, great location."
By far the worst hotel room I have ever stayed in, absoloutley awful. The hotel location and the lobby of the hotel were great but coming back to that room every night really ruined our trip. Our room was £175.00 per night,it was so bad I wouldnt pay £20.00 per night for that in the UK.Genuine Hotels.com guest review
"Good hotel with great location"
Stayed here with my two daughters for two nights. Hotel location is great! Staff kind and helpful. Room was fine, a bit run down but clean. Beds a bit hard and pillows hard... Have to leave the hotel and walk around the corner for breakfast, slight inconvenience. Breakfast was ok, not exciting. Water pressure was wonky, water completely stopped at times […] in the shower but came back again. Had difficulty getting paid wi-fi, kept disconnectiong anf losing signal. Wi-fi at breakfast worked well. The location of this hotel made up evrything, couldn't be in a better place! Read moreGenuine Expedia guest review
The Reception staff were superb and all spoke English really well. However the staff in the Breakfast Room were unhelpful and at times rude, especially when you asked them for a clean cup or more ham etc. I have to say we were slightly disappointed with this hotel. The walls were paper thin and on the last night of our stay(Friday) we were kept awake […] all night by a baby crying in the room above us. Also our next door neighbours talked very loudly in German. As I say, we were very disappointed with this hotel. Read moreGenuine Expedia guest review
"Trip to venice"
I really enjoyed my trip to venice which was planned as a surprise for my girlfriend. Hotel was in a great location seconds from st marks square. The breakfast provided was lovely and the staff friendly and helpful. The room was a little small but it was standard and ultimately you spend little time there as venice offers so much to do.Genuine Hotels.com guest review
The hotel is a bit disjointed, that you have separate entrances, however the service is good and the room was great!Genuine Expedia guest review
"Worst hotel I have ever stayed at."
Room was beyond small, to the point two suitcases will not fit. Bed is uncomfortable and room has quite a bit of dirt around the edges. Paint is peeling and very old. If you are more then 5`8 you will barely fit in the showers or washroom for that matter. For close to 500 euro a night this is unacceptable. No where near a 4 star hotel..Genuine Expedia guest review
"close to main things to see and do in Venice"
The room was comfortable and some what clean. The rooms were dated and the bathroom was clean but need some work. The ceiling showed mold and paint was peeling off the ceiling. We only stayed for one night so it was fine for that length of time.Genuine Hotels.com guest review
"Lost in San Marco Hotel"
An enjoyable experience. the main problem was in finding the lobby from the lift, i.e. without having to go outside, over a canal and in through the front door.Genuine Expedia guest review
"Perfect location, value for money"
This hotel is all about location, literally just off San Marco, so value for money is there. Breakfast as expected, all staff helpful, bathroom cramped, sports bar opposite handy.Genuine Expedia guest review
Great room and great locationGenuine Hotels.com guest review
"Very Good Location but max 3 stars!"
The hotel locations is the best, other than that it's max 3 stars and doesn't deserve the 4-stars at all!Genuine Hotels.com guest review
"Short stay with Family"
Conveniently located next to St Marco square. Neighbourhood is good and infect what I realise the whole of Venice is nice and safe area for roaming any time of day and night. Rooms are bit small and the air-conditioning was not working. On request to put the a/c on, I got the message the April is not the right time to start the a/c. Breakfast was usual […] continental breakfast, nothing special. I would prefer to rate 3* rather than 4* category!! Read moreGenuine Hotels.com guest review
"What a disappointment!"
We were so disappointed by our first stay in a hotel in Venice. We chose this "4*" hotel for the location, very close to San Marco. Unfortunately this side of the square gets flooded very quickly when the high tides come, and for some reason, the temporary "catwalks" are not extended to this side. The receptionist's attitude was "yes you can walk over, […] but maybe you'd better run!" No wellies were offered- why not? Our "superior double" room was very small, and the small bathroom was"1950's" in style, with an over the bath shower attached to the taps, a nylon curtain and a rubber safety bath mat, and an old plastic shelf over the taps, to put your shampoo on. Breakfast was served over the alleyway; entirely "self service"- the 2 staff there were only to clear plates. The food was dry and unappetising. Coffee was a serve-yourself coffee machine - in Italy! There was a charge for the hotel Wi-Fi, and there was no guarantee that it could be used in all rooms, only the public areas were guaranteed. Come on, San Marco Hotels, treat your guests more kindly please! Read moreGenuine Expedia guest review
"Great hotel for all"
We stayed here 3 nights. We originally booked 2 rooms but as they weren't on the same floor we were upgraded to a suite, which was superb. We had a roof terrace and two bedrooms, bathroom and sitting room. I cannot fault this hotel. The staff were attentive and friendly. It is a stones throw from St Marks Square, which was great. The bells appeared […] to start at 7am, but didn't go on for long and didn't bother us anyway. It was very quiet at night, so able to sleep OK. All in all an excellent place to stay, would definitely go back. Great restaurant not far from hotel (approx 5mins), michelin starred, Bistro Venise, just over a bridge. Read moreGenuine Expedia guest review
Its dirty small room bad linnen no coherent hot water for showerGenuine Expedia guest review
literally a 30 second walk to St Marks Square, and a 5 minute walk to The Rialto Bridge. Amazing location and realy friendly staff.Genuine Expedia guest review
"Worse than a 2-star hotel"
Room dirty, stains on carpet and walls. Water is not hot, horrible when taking a shower. Asked for double bed, but had 2 singles on each sides of the room. Poor attitude from the staff. No breakfast. Wifi-internet is crazily expensive. We were put on 6th floor, but the elevator only goes up to level 4, we have to carry our luggages up the stairs.Genuine Hotels.com guest review
Would stay they their agan fantastic lGenuine Hotels.com guest review
"In the heart of San Marco Square"
Nice Place,clean, functional.....Genuine Hotels.com guest review
The room is very small as expected in Venice. Don't plan to spend too much time in your room. Great location!!! You can walk almost everywhere.Genuine Hotels.com guest review
"Don't know how this has 4 stars!"
The only thing this hotel has going is its location- which for Venice isn't a big deal anyway. The hotel room was very very small with sub standard fittings. We were given a room on the top floor which have lift access. Lucky we only stayed 1 night. The hotel is overpricedGenuine Hotels.com guest review
"48hours in Venice"
Great hotel, central to all Venice attractions. Just off St Marks Square, and a few minutes to Rialto bridge. Lots of great restaurants and shopping at your door step.Genuine Expedia guest review
"Royal san marco hotel for valentine's celebration"
A hop literally away from Piazza San Marco. I stayed 3 days during carnaval week on tuesday,wednesday and thursday...their week-end rates I found were overpriced. Pleasant in all regards, adequate breakfast and if Piazza san Marco is where all-day activities abound during carnaval week...that is the place to be!Genuine Hotels.com guest review
"Le meilleur choix à Venise"
Superbe Hotel, suer bien placé. Les chambres etaient finalement des Suites, au dela de toute attente.Genuine Hotels.com guest review
"Bra läge men översvämmat - blev ombokad"
Trevligt hotell med bra läge bara 1 minut från San Marco. Tyvärr var det översvämning i Venedig under min vistelse vilket gjorde att jag inte kunde bo på hotellet så rummen vet jag inget om. Däremot fantastisk service att boka om mig till ett lilvärdigt hotell (Rialto) med ännu bättre läge direkt ut till Grand Canal vid Rialtobron. Receptionisten följde […] mig till nya hotellet och bar mitt bagage dit - service!! Read moreGenuine Hotels.com guest review
Très bien situé, mais très bruyant, jusque tard dans la nuit ! déco des chambres très vieillotte.Genuine Hotels.com guest review
Veneza é uma cidade encantadora , dificil algo tirar o seu brilho , pouco tempo se passa no hotel ! O hotel me pareceu dentro dos padroes dos demais do local , antigo , porem conservado . Cafe da manha razoavel , acomodacao limpa , porem lençóis antigos e colchao razoavel ( sendo bem otimista) . Atendeu as necessidades , para a ocasiao !Genuine Hotels.com guest review
O hotel é muito bem localizado, os atendentes são bem atenciosos, o café da manhã incluso é bem legal e o quarto, embora pequeno, serve às expectativas. O único porém é que o prédio é velho e os arredores muito movimentado, com muito lixo nas ruas. A limpeza deve ser redobrada, pois enquanto eu dormia um bichinho subiu pelo meu corpo, acho que era um […] percevejo! Sugiro dedetizações mais vezes! Read moreGenuine Hotels.com guest review
"Super Hotel mit Super Lage"
Als Italienkenner habe ich in Italien schon viel erlebt in Bezug auf Zimmer ... aber dass ich positiv überrascht wurde ist mir bisher noch nicht passiert ;-) Das Zimmer ist direkt hinter dem Markusplatz, trotzdem sehr ruhig, Personal super nett und das Zimmer dass wir hatten (Sup.) war riesig! 2 Große Zimmer, 2 begehbare Schränke, Küchennische. 2 TV's […] ! Personal super freundlich, für mich eine klare Empfehlung !!! Read moreGenuine Hotels.com guest review
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