Great for families that are going to spend a lot of time in the hotel area.Genuine Expedia guest review
"Awesome resort had so much to offer"
Nothing bad to say loved the lagoon. Rented a kayak to explore the lagoon and saw lots of sea turtles.Genuine Expedia guest review
"Perfect for families"
Excellent place for a family vacation. The area is quite windy though, so plan for plenty of it.Genuine Expedia guest review
Very family friendly resort. Hot dog for the kid was $15.00. Other food in the hotel restaurants was average and similarly overpriced. The onsite Luau at the Hilton was a disappointment. We paid the extra dollars for priority seating. Once we got in, we discovered that half the seating was priority and realized this was simply a margin enhancer for […] the hotel. The show itself was entertaining. But with everything on the stage, it was more like watching a play than an interactive experience. There is also no sunset view from the Luau and the food was very average. We booked the dolphin experience for our daughter, and this made her year. It is something she will remember fondly for the rest of her life. Read moreGenuine Expedia guest review
"No beach access"
They didn't honor the 7th night free. Very rid. Food was horrible and over pricedGenuine Expedia guest review
"Nice hotel close to beaches"
We had a great time swimming in the pools and snorkeling in the lagoon. We honeymooned here 17 years ago and wanted to bring our children to experience this hotel. There is a black-sand beach close by and some white-sand beaches too.Genuine Expedia guest review
Resort was very nice. Only stayed one night. Got in late so didn't have much time to enjoy the amenities. A bit over priced and parking was extra. Plus $25 'hotel fee' per day was a a lot to pay for 'free' wi-fi. Ended up having room service because everything else was closed. Food was ok, but over priced as well.Genuine Hotels.com guest review
"Amazing Resort - Room for improvement"
The resort is amazing. However, as soon as we stepped into the hallway heading toward our room, it was evident that things were not being maintained well. Definitely, the tower we stayed in is in need for updating - the hallway had an odd odor, wallpaper is tearing off the wall, many dings and chipped paint on the walls and doors. The elevator was dusty, […] cobwebby, and nothing looked like it was being cleaned on a regular basis. The room itself was okay, but the furnishings seemed more like something you'd expect to see in a motel or low budget hotel. A tray of dirty dishes/with food still on it (breakfast), was on the floor when we checked in around 5:30 pm and was still on the floor the following morning - totally unacceptable. Our room overlooked the service road, so sleeping with the door open was not peaceful. Not mentioned in the room description. Also don't recall hearing about the mandatory daily fee to have access to internet and Play Station. Read moreGenuine Expedia guest review
"Large hotel on the ocean."
On the plus side: nice stay, nice facilities, great pools would recommended it. Staff was very friendly. Downers: had mix up several times because staff not knowledgeable. Parking is $17/day on top of $25/day Resort Fee then that is taxed again..... Found surfaces in room not cleaned. Basic items in room were not restocked daily. Hallways need ren […] ovating. Read moreGenuine Expedia guest review
Was with my wife and our two infants. Great experience!Genuine Expedia guest review
Nice hotel, but not stroller / ADA friendly. They have a tram and boat that runs down along the resort that divides the resort from swimming pool and beach. For stroller/ Ada access, you have to walk around.Genuine Expedia guest review
"Basic Cable. Nothing Else"
TV issues. Place runs on a cheap cable network like it's still 1980.Genuine Hotels.com guest review
"No pay per view"
I always like to catch the latest movies each when I travel. Although they advertise it, this Hotel doesn't provide any pay per view.Genuine Hotels.com guest review
"Would take two weeks to explore the place."
Pros....tram, drinks near pools are decent price, food (loved the pizza place between palace and ocean towers). Go to the brunch and ask for David. Cons...Needs a laundry in each tower...only one is in Ocean Tower..plus is that it is near a pool and small bar with a view. Towels in rooms are very rough. More pros...staff is incredible and honest, my […] brother left a large sum of cash in his safe and he left it open and came back to find it untouched. Bar in the main lobby is fun..but only stays open until about 11. Read moreGenuine Expedia guest review
"Great hotel but is too big and time it takes to go"
Terribly annoyed that no service to carry your luggage.we have to take the train and then drag the luggage. Car are parked on one end of the hotels and $17per day is excessive specially when you have to take a train and than walk a distance to the car.Genuine Expedia guest review
"Lovely hilton resort"
This place was awesome! Really huge. It has everything. Would stay here again.Genuine Expedia guest review
"Terrible experience checking in."
I booked this hotel through expedia and had a confirmation number. When I went to check in Hilton said they did not receive the information necessary to book the room from expedia. The Hilton offered no help despite receiving a confirmation fax and seeing the confirmation email from expedia. I had to wait one hour to check in while Hilton argued with […] expedia. I wasn't offered anything to make up for it by either party. Horrible service for a $300 room. The maids were also horribly rude, pounding on doors for room service and yelling at 7 am. Read moreGenuine Expedia guest review
"staff needs to serve the customer"
valet staff was rude , had to park my car down the hill to unload my luggage and my wife had to stay with car , so 2 trips for me to the bell station!!!!!!! I did not receive the room I reserved, twin instead of king, was told that is all they had ,,,, safe in room not working , had to wait in room 2 hrs , while safe was repaired , then the safe door […] had to be changed out ,,,, by the time I could leave the room it was getting dark so no fun in the sun for our first day , I am writing a letter to the corporate office Read moreGenuine Hotels.com guest review
"Best hotel I've ever stayed at!"
Best hotel I've ever stayed at! Beautiful views, you can watch the dolphins, swim with the sea turtles and fishes in their snorkel lagoon, slide down a water slide, relax in a private hot tub and swim in a very large pool. Wonderful experience I've ever had at a hotel. Will stay here again. I loved how the train and boat got you around the hotel. It's […] the nicest hotel on the big island and very romantic. Read moreGenuine Hotels.com guest review
"Overall a good experience"
There is plenty to do for both young and mature. However the eating and drinking on the property is expensive we found the Market Place a short walk off the complex did not drain our wallet.Genuine Expedia guest review
We stayed on the 4th floor overlooking the dolphins. WONDERFUL. I swam with them on my birthday and it was a treat that I cannot put in words As for the hotel. It's very nice hotel staff wonderful. Two things that were not our favorite no beach (yes there is a lagoon but that is not what we wanted) and the lack of happy hours. Oh yes they say they have […] happy hr. But I really think the hotel could make a lot more money and keep people there if they re- thought this area oh yes and the pools were cold! It iwas January and not that warm. So we never really went in any water except when I was with the dolphins again highlight of my trip! Read moreGenuine Expedia guest review
"My great stay"
The 25 $ a day was a surprise, but had the time of are life's.Genuine Expedia guest review
"Be careful about the "incidental" hotel charges"
The hotel itself is enormous with lots of views, antiques and family fun stuffs, and conveniently located 30 minutes away from the Kona airport. The only thing that spoiled our experience is the "incidental" charges: 1) we are provided with a non-functioning visit parking entry key, and when we realized that on the way out, we have to pay hourly fees […] in order to get out , in addition to the overnight parking fee already included in our package; 2) we are charged with a penalty (20 something $) after our departure, which I guess for the pool towel cards we forgot to return back to the front desk upon check out (although we left all the pool towels in the room) . I did not bother to argue with the hotel as the 2 "incidental" charges are small, and I live aboard. However, this is unpleasant and totally ruin my perception to this hotel. Read moreGenuine Hotels.com guest review
they were very accommodating. I will say that all the food and amenities were a lot more expensive then any other place we stayed in Kona. We had been there for 8 days already and our flight got cancelled so we stayed the extra night there. The water slides were amazing but a bottle of water was $6.00. However, you are close enough to markets to walk […] and get meals off the Hilton Campus. Read moreGenuine Hotels.com guest review
"We only stayed overnight - did not get to see much"
we would like to come back as a time share exchange - room needed more tissue, patio needed faster cleanup on spills, more attention to public restrooms- adult pool time extended later than 5 p.m.-Genuine Expedia guest review
One of my friends recommended this hotel. It's huge. I enjoyed the stay.Genuine Expedia guest review
"Fun in the Sun"
It was such a fun place to stay with so much to do. Staff so helpful in making our vacation exciting and action packed. Many things for the kids to do too!Genuine Expedia guest review
grounds are great, too bad no ocean beech. pool water was cold , lagoon water ok. Went to Provisons for diner twice first was great except did not get table ( though understandable based on crowd) food and service great, second time service was terrible waiter seemed to be spaced out waited about 20 min for drink request then he forgot our meal order, […] he never showed up to check on meal or bill. When got bill it was wrong. Coffee was awful Location is great. Learnt that if want prime table at sunset need to $25/person extra Read moreGenuine Expedia guest review
Impressive.Genuine Hotels.com guest review
I booked garden view room. When I got there, they upgraded us to ocean view which is awesome. The only complain is long waiting time for the train.Genuine Expedia guest review
because i am a diamond member they actually put me in a nicer room.Genuine Hotels.com guest review
"Great hotel for family."
My wife and I took our daughter, her husband and two grand children, 4 & 6 years old for the 3rd time to this resort. We all had a wonderful time ! Grandma and the grand kits parents took ou beautiful grand kids almost daily to the lagoon and the dolphin pool area to play on the beach and swim. I played golf in the morning then join them for lunch. […] In the afternoon, we either took a drive to go shopping, sightseeing or swimming at the pool and water slide area. It is truly a great place for a family vacation. Read moreGenuine Expedia guest review
The room was everything we wanted, nice view from the balcony, comfortable bed, and a good shower. The big pool was being repaired most of the time while we were there but we knew that before we went, what we didn't know was that they were closing the sea side putting also. When we complained about the putting being closed we were given a $50 food comp, […] which was awesome considering the food at the resort is a little pricey. The staff itself was helpful, polite, and informative. We researched a lot of different places and we really enjoyed the privacy we felt on the bigger resort. The art walk was beautiful, the lagoon was packed with wildlife, and all the views were amazing! I would definitely recommend renting a car to take full advantage of the island. Read moreGenuine Expedia guest review
"exotic paradise area"
My husband and I first time in Hilton Waikoloa we enjoy long cost walk and laguna is amazing enough space for everybody Food is overprice, but nice walk to Food court and a lot of choices there Room is big neat,quiet and we can see the oceanGenuine Expedia guest review
This resort is the ultimate family get away. Lots of kids activities from the artificial lagoon with sea water to 2 large pool areas and even a dolphin experience. It is a great place to relax with kids and enjoy the tropics. As nice as the hotel surroundings are the rooms are not up to par however. Our ocean view room was really dated and does not […] really reflect the value for the money (other than the ocean view). Here Hilton should really invest into the upgrade to make us come back again. Read moreGenuine Expedia guest review
"Perfect Kona Hotel"
This hotel is beautiful and has many activities. You find yourself not wanting to leave and explore the rest of the island.Genuine Expedia guest review
"Great for families of young children!"
Our three year old loved it but it was expensive at the resort itself. Would recommend for a 1-2 night stay with young children. Hotel was clean and staff were great.Genuine Hotels.com guest review
This hotel has nice pools and a great lagoon, but the rooms and customer service are quite poor. I will stay closer to town next time since the hilton village rooms were lacking to say the least.Genuine Hotels.com guest review
"Great family hotel."
I vacationed at the Hilton with my 5 grandchildren. There was something for everyone right on the grounds of the facility.Genuine Expedia guest review
"Eh, nice place except for the actual rooms"
Grounds are grand and a bit too big (there are trains and boats to take you from end to end). The lagoon area is a very safe ocean experience (lots of fish to see if you snorkel) complete with turtles. Rooms, however, are no different or better than any standard hotel including Kona and Keauhou hotels for less than half this price. The nearby KIngs […] and Queens Malls were convenient and useful with a particularly good Thai restaurant. So, overall, grounds are a nice experience, service was very good but the rooms . . . eh. Read moreGenuine Hotels.com guest review
"Plenty to do at the Hotel."
This is a huge facility. There are three towers. Lagoon tower has the best view. We don't know how the hotel assigns the room. We were put into the Palace Tower. Though, the building is older the room was very spacious. Kids enjoyed the pools and private lagoon. Beach access is not there as there are lava rocks all around it!!! Luau experience was great. […] Within hotel you may use the tram or boat to commute from one tower to the other. The breakfast buffet was okay. Read moreGenuine Expedia guest review
"Nice resort, but overpriced, service low!"
We wanted to have a nice Christmas time and thought to pay more money in a nice resort and have a good time. The resort itself was nice, but you had to pay everything extra. The room was okay, but actually nothing special, so the price for me is not justified. When we checked in, there was only 1 receptionist and we had to wait for some time to be able […] to check in. We were 3 people in the room, but only had 2 sets of towels, room service did not replace all towels and bathroom utilities that was taken away. The pool bar closes already at 5 pm, so we went to another bar and had to wait for about 30 min to get our drink. The bar tender was wearing dirty clothes, I would not expect that this the standard in a Hilton hotel, they should train their staff proper hygiene standards and give them clean work clothes. We used the room service to order some milk for my son to go to sleep. It took more than 45 min until we it got delivered, by that time our son had fallen asleep already without having his milk. During lunch time, especially at Christmas day, there were not a lot of options available. We hate to eat out of plastic plates and especially for Christmas you don't want this. Everything that you want to use, costs extra and is very expensive. For the room rate that they charge, I would expect that at least 1-2 activities would be included, e.g. using kayaks or surf boards. This was the last time I stayed in such kind of a resort. It is not worth the money. Read moreGenuine Expedia guest review
My wife and 9 year old son and I had a great time. Plenty to do. Luau was very entertaining. Food was expensive and not that good. Found a great restaurant at Spencer's Beach.Genuine Expedia guest review
"Beautiful landscape resort"
The lush and beautiful landscape was awesome. The man made beach with tropical fish and dolphins was pretty cool too. Overall the 62 acres of tropical paradise was the only thing I was impress with. Restaurants was way too expensive for bad food. We started our trip with breakfast at the buffet because flew in late the night before and we were very […] hungry. It was the worst breakfast I ever had on vacation! And it cost us $75 dollars for two of us. Fruits were not fresh. Food was either too salty or flavorless. It tasted like it was leftover for days. You can get better breakfast at the Shiloh in and it's complimentry. The Chinese restaurant called Kirin which I think is a Japanese beer was gross. Not sure how you can charge an arm and leg for greasy flavorless Chinese food. Panda Express is gourmet compared to Kirin. Read moreGenuine Expedia guest review
"Top notch resort!"
Beautiful grounds, great food, unique features, friendly and helpful staff.Genuine Expedia guest review
We stayed in the palace tower and it was truly beautiful. worth every penny. will definitely go back again. also, all the perks were definitely worth it, make sure to get your moneys worth, the Hilton absolutely provides.Genuine Hotels.com guest review
"Best Hilton hotel"
This is one of the (if not the) Grand Jewels of the Hilton chain and it has all the amenities of a grand hotel. It's rooms are spacious and luxurious. The service is excellent. The hotel grounds are huge: its landscape is gorgeous and meticulously maintained, with beachs, lagoons and even a dolphin nursery. Another unique feature there is a train on […] monorail that transport customers thru out the grounds. If you visit the big island, you owe yourself a stay in this hotel. Read moreGenuine Hotels.com guest review
"One of the best hotels ever!"
Our family had a wonderful time at this slice of paradise! The tram and boat canal transportation were added fun surprises for the kids on top of swimming with dolphins and turtles. The art work is amazing and the staff were very friendly. The only complaint we had was the size of the beds in the double room (twin size or maybe full). Be prepared to […] pay the extra resort and parking fees, but well worth the extra costs. Read moreGenuine Hotels.com guest review
The hotel was a nice place to stay and there was plenty to do and to relax. There was really know reason to leave the resort complex.. The only complaint that I have is that the food prices where a bit high.Genuine Expedia guest review
"Great property. Waaay too expensive."
The hotel is like disneyland with a ton of fun activities to do. Great pools. Amazing views. However, none of the quality lives up to the price. They charge extra for parking, resort fee, equipment rentals and more. Just about every which way you turn there is another fee, so the price you book is far from what you will pay, even if you don't do anything […] at the resort. Then there is the food, which is overall below average, but still has prices like you are at 5 star world class establishments. I have been too many nice hotels on this scale and none have charged so much for such poor quality. Seriously some of the worst food quality of any hotel I have ever stayed at. Sweet resort, way overpriced. Read moreGenuine Expedia guest review
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