No vending machines and very dark thru out the hotel. Beautiful place but not the home environment we were looking for. Lots of problems with the elevator.Genuine Hotels.com guest review
"Great hotel.. so happy that I stayed here!"
The room was much nicer than I anticipated. It was large and clean, and the bed was super comfortable. Check in and out was easy and it's located right on the Riverwalk, close to many great restaurants. I will definitely stay here again.Genuine Hotels.com guest review
"San Antonio Trip"
Enjoyed the stay. You have a very nice hotel.Genuine Hotels.com guest review
"Nice but you can find better"
House keeping poor. Staff at lobby not friendly. Bartender very rude. $35 a day to park. Valet parking, guys where very nice but of course must tip every time you want your car. Room, was clean, hotel condition was very good. At $200 a night ( with all taxes etc. PLUS the parking cost) would not stay here again.Genuine Hotels.com guest review
This is a beautiful hotel with a European, film noir look. There's a lot of heavy, dark wood. I had booked another hotel for Christmas but switched my reservation to the Valencia after my experience there. My only complaint is the extravagant fee for parking - $34 a day.Genuine Hotels.com guest review
"Thanksgiving weekend getaway"
Perfect! Staff was wonderful, hotel was beautiful and clean.Genuine Hotels.com guest review
"A bit overrrated"
Although a few hiccups, TV not operable has to get it swapped while we had already settled in and sent out clothes to get dry cleaned early in the AM and was told I would have before 5pm, did not receive clothes back till after 6:30 and only after I called and asked where my clothes was. Was told laundry service was very busy so will try to get to me […] asap. I will say Gilbert the young man who was doing valet parking went above and beyond to retrieve my phone after leaving it in my vehicle. Read moreGenuine Hotels.com guest review
Everything was great. we parked our car overnight at a nearby public parking space and the hotel is within minutes walk. Pillows were firm and very thick/high profile... I do not mind firm pillows, but not at that high profile.... it hurts the neck. so had to sleep without the pillows.Genuine Hotels.com guest review
Was a nice stay, initially was given a two queen bedroom but when i asked the front desk if i can get one king bedroom since its our first anniversary, she could not find anything available so she upgraded us to one king room with courtyard access. That was a nice gesture. Appreciate it.Genuine Hotels.com guest review
Great time!Genuine Hotels.com guest review
The stay was fine, the front desk could not seem to get it together that we had 2 reservations equaling 4 total nights....confusing during each conversation with the front desk. AC on FULL in Bar and Restaurant areas while outside temps were in the 30's requiring jackets in doors was not very comfortable.........As I understand, this area of Texas has […] been in a severe drought for the last several years, lake Travis with very low water levels not even allowing boat launch as ramps no longer reach the water while this hotel and others we stayed in DO NOT HAVE TOWEL RACKS... promoting use of NEW towels each day.......really? Read moreGenuine Hotels.com guest review
"A lovely boutique hotel."
I was very pleased that the hotel's ambiance matched and exceeded the pictures on the website. The staff was very helpful and friendly. I enjoyed working in the ounge area, eating in the restaurant and enjoying an in-room massage to balance out conference work. Kendra is a wonderful masseuse. I also enjoyed walking along the river walk and the convenience […] of the hotel. I thought the price and the level of accommodation matched perfectly. Read moreGenuine Hotels.com guest review
"Not worth the money or the headache"
This hotel in my opinion is over priced for its size and amenities it offers. The charge for Valet is 34.00 a day and they park your car 3 blocks away in a parking garage. The valet must run to get your car then drive 7 more blocks due to the one way streets downtown and then bring it to you. There was always a backed up line of cars in front of the […] hotel on the street because Valet couldn't keep up with the demand. Doesn't matter if you call ahead or not for your car to be ready because minimum wait was 25 minutes. The rooms are very small and the bathroom is also small. When you enter the hotel you must climb stairs to the second floor lobby to check in. There are not any vending machines in the entire hotel. My air wasn't working in the room nor was the mini bar fridge. Just the over all inconvience of everything wouldn't allow me to recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
Liked the hotel very much. Lots of beggars on roads nearby, though not on riverwalk. Some bad advice re extending booking was recompensed by Omar. Recommended it, successfully already! Room service breakfast was top notch.Genuine Hotels.com guest review
"Hotel Valencia, River Walk , San Antonio"
Excellent service and locationGenuine Hotels.com guest review
"fun few days"
Loved this place. Go for a higher floor room floor more light and space.Genuine Hotels.com guest review
"Really ON the riverwalk."
Very convenient...literally ON the riverwalk. Walk out the door and down a few steps and you are there. Didn't get to try the restaurant but looked like it had nice atmosphere overlooking the riverwalk.Genuine Hotels.com guest review
"Class on the river"
Fantastic hotel right on river walk. A classy place.Genuine Hotels.com guest review
"Beware, overpriced convenience store in each room!"
Horrible! Would never stay here again. I have found better lodging at a Motel 6 than this one. One of the most uncomfortable beds if have ever had in a motel No vending machines in hotel. Instead, only high-priced items to sell in each room. -- By the way, not mentioned on their website. Could go on and on, but my bottom-line is that I will never […] stay in this hotel again Read moreGenuine Hotels.com guest review
"Poor Quality, Uncaring Staff, & Unclean Room"
Our linens were dirty. Both the top sheet and down comforter were stained (the white comforter had a large, dried yellow stain and the top sheet had a brown crusted stain). The room quality was very poor in comparison to the price. The massage services were unprofessional and poor in quality. Our concerns were not addressed appropriately. When notified […] about the massage issues, the manager explained that this was a "contract service" so all he could do was "notify the company" of our concerns but there was nothing he could "really do" ($230 service). When management was notified about the dirty linens, we were sent a bottle of wine and a cheese tray. The room service was also slow and the menu did not reflect changes that were made several months ago resulting in several calls to make one order (because the items were no longer on the menu). The staff was not welcoming, and appeared uncaring when providing services. Staff knocked loudly and repeatedly looking for room service trays that were returned earlier during the day (this was during the massage service). After we told the manager how displeased we were with addressing our concerns, he offered to remove our valet charge and walked away to talk with other guests. Read moreGenuine Hotels.com guest review
Very convenient location on the river. Street noise was a little loud early in the morning despite being on the 12th floor.Genuine Hotels.com guest review
Great, attentive service from valet to bar. Perfect for a romantic weekend with partner.Genuine Hotels.com guest review
"Overall good, needed a little more service"
Parking Fee was a little expensive. Need free bottles of water.Genuine Hotels.com guest review
Great location, right on the river, central to everything. Yes, its dark and somewhat masculine in decor, but we really liked it. It doesn't have the service of a 5 star, but it is solid. I'm picky and didn't really have any major complaints. The bar and restaurant staff were great and the food and drinks were excellent. The room keys had to be replaced […] several times over our four night stay because they would inexplicably stop working (hassle). Kinda noisy from the hall, but I expect this is just life on the riverwalk. Lines at the front desk a couple times was annoying. Valets were on their game. I'd prefer the Valencia to any of the mega chain alternatives. Read moreGenuine Hotels.com guest review
"Hotel Valencia Riverwalk Experience"
Check in time is 3pm, we got there at 4pm and the room was not ready. Next day after noon, our key cards no longer worked and we had to go back to lobby to have them re-activated. Also on that day the maid service didn't arrive until after 5pm and all they did was make the bed. This was a highly rated and expensive hotel and I was expecting better. […] I won't go back. Read moreGenuine Hotels.com guest review
"Enjoyed our stay"
We enjoyed our stay at Hotel Valencia. The room was a lot larger than most standard hotels rooms. It smelled great, and was very clean. The beds were extremely comfortable. I do wish the double rooms came with queen sized beds and not full. We brought our youngest son, and he slept in one of the beds. I have a very tall husband and we had to share one […] of the full sized beds... it was a very tight fit. However, the beds were extremely comfortable. Would probably come back without kids and get a king:) The hotel had a beautiful courtyard with a waterfall and fireplace. Very nice place to sit and relax after a long day on the river walk. The staff was very friendly and helpful. The hotel is on the river, however it's a little far from the main part of the river. Overall, it has a nice classy warm feel perfect for a romantic getaway. Not right in the heart of all of the action, but you can enjoy a nice peaceful walk back to your hotel on the beautiful river walk, and walk off all of those calories! Read moreGenuine Hotels.com guest review
I really enjoy the hotel and the staff's ability to meet our needs by providing the additional bed we need it!Genuine Hotels.com guest review
Loved it! Valet & Bellmen were especially awesome!Genuine Hotels.com guest review
"good little overnight trip"
Was a great overall stayGenuine Hotels.com guest review
"San antonio gem!"
Wonderful hotel with great location! Rooms comfortable after touring city all day. I would definitely stay here again!Genuine Hotels.com guest review
"obtained great price in hotels.com"
Obtained great price on hotel.com for this highly rated downtown SSN Antonio propertyGenuine Hotels.com guest review
"Best hotel in San Antonio"
Clearly the best hotel in San Antonio - stayed at almost all of them. Blows the others away by miles. On the river walk, has every amenity, perfectly maintained, rooms are big and very modern and unique - not standard Holiday Inn/Hilton cookie cutter garbage. Staff is uber-friendly, awesome lounge area with lots of talent running around.Genuine Hotels.com guest review
"Perfect location, modern hotel"
Modern hotel, relaxed atmosphere, perfect location next to the river. Friendly staff, good fitnessroom, but not "state of the art" - as they claim. We did not try out the breakfast, or the restaurants at the hotel itself. Nice hotel rooms. Clearly recommend the hotel.Genuine Hotels.com guest review
Good clean hotel, as with most hotels dwtn SA parking is via valet only. Unlimited in and out during the day although it does take 10-15 min for you car to be pulled around . Overall a nice clean and quiet hotel.Genuine Hotels.com guest review
"Awesome All Around"
Great Location, Great People, Great Hotel!!! Will Be Back!Genuine Hotels.com guest review
"Hotel it is, Valencia it's not..."
Hotel Valencia is impressive. It's also dark. Very dark. So dark that one cannot see clearly in the reception lobby, reception hallway, or elevators. Honest, I had to use my iPhone flashlight to find stuff. It was ridiculous. Same for the room. Lamps had burnt out bulbs, or weren't plugged in. The lighting in the bath made it impossible for my wife […] to put her makeup on. The room was plush, but was missing ANY writing implement. Beds were beautiful, but your choice of covering was a down comforter or a sheet -- nothing between! The receptionist spoke so fast that I - a native New Englander - had to ask THREE TIMES for her to repeat herself S - L - O - W - L - Y. The guys at the valet stand were great, but I felt like I was constantly being hustled for tips. If I heard one more time "We're here to serve you," I'd have barfed on someone's shoe! Still, the hotel is beautiful -- especially in the areas light enough to see in, and the location is spectacular. Was it worth the price? Frankly, I'm not so sure. And that's the Hotels.com price, not the normal house price! Read moreGenuine Hotels.com guest review
The location of Valencia is a bit out of the way, so if you aren't into long walks, look for something a bit more centrally located. Check-in was at 3, we arrived at 4:30 and after waiting an hour and a half were finally given a room after seriously questioning the wait. They gave us a free drink for the long wait. I had made reservations at their restaurant […] named Citrus for a birthday dinner for my husband and had requested outdoor seating riverview. Didn't happen. We ended up sitting inside with only 2 other people. Food was mediocre at best. Valet parking is $31 a night. A bit over the top considering the cost of the room. Read moreGenuine Hotels.com guest review
Loved everything about this place! Nicely decorated, clean, friendly staff , and the location was great!!! Most of all the room was Super quiet and the beds soooo comfy!!!Genuine Hotels.com guest review
A very pleasant experience. The room was fine except it would have been more practical if it had a small love seat instead of a large chair and ottoman. The valets, bell hops and desk personnel were all first rate. The hostess and wait staff in the restaurant when we ate breakfast were awesome. The food was perfect. I highly recommend the Hotel Val […] encia. Read moreGenuine Hotels.com guest review
"Very plush hotel with amazingly friendly service!"
From the moment the valet service helps you with your car and luggage, to the moment you check back out, every person is friendly and ready to help you! The smell as you walk in the front door is amazing, as well as the water feature that greats you. You know you are staying in luxury. Right on the riverwalk and close to everything!Genuine Hotels.com guest review
Overall the stay was good.Was furious when checking out to find we were charged on our credit card for a bogus bill.Staff member decided to rip me off. Nothing but lip service from the manager. Not the hotel for us.Genuine Hotels.com guest review
"More than expected"
We had a wonderful stay in San Antonio at the Hotel Valencia. The hotel staff were extremely friendly, the hotel impeccably clean, very comfortable beds and had the look and feel of a much more expensive hotel. We were greeted by the valet service and bell boy who immediately parked our car and delivered our bags to our room. The hotel is located directly […] on the river-walk and within walking distance of several great restaurants. If you are looking for a romantic weekend get-away, the ambiance of the Hotel and surrounding should be sure to please, and at such a great price. Mark and Pameli Read moreGenuine Hotels.com guest review
This hotel is awesome!!! from the min you walk in you feel the relaxed ambiance. Service was excellent, from the guys taking care of valet to room service. We will definitely make this our only stay-at hotel at the riverwalk.Genuine Hotels.com guest review
"Great Place To Stay"
We thoroughly enjoyed our one night stay and plan to come back next year when the "So You Think You Can Dance" tour comes to the Majestic Theatre. Thanks for your hospitality!Genuine Hotels.com guest review
It was very wonderfull and right next to the river. Lovely place and great people. Room was big and amazing loved it!!! Would stay againGenuine Hotels.com guest review
"Great place to stay right on the riverwalk."
The hotel was in a convenient location right in downtown SA on the river walk. Walking distance to amenities, restaurants, shopping etc. Staff was friendly and the room was very comfortable and well kept. Will stay there again next time I visit.Genuine Hotels.com guest review
"Great hotel in a great location."
We loved this hotel. The staff were top notch and couldn't be more helpful. The bellman got us a refrigerator in the room in no time flat. Could not believe how great the service was. Loved the ambiance of the place and their restaurant was the best. Food was great.Genuine Hotels.com guest review
We were pleasantly surprised at how nice this hotel was.Genuine Hotels.com guest review
"Double Beds =full size beds"
Beautiful hotel! When we booked we were offer two double beds, which seemed great since we had 4 to our party (2 adults, 2 kids) however these are full size beds and do not fit comfortably two adults or in our case one adult and one child to a bed comfortably. This made our night stay very uncomfortable. We also had a room facing the river and the beautiful […] wood blinds had an issue where it would not close properly, which in return allowed a lot of light to come in all night long. The AC was not powerful enough for the room so it was kind of cool but kind of humid at the same time. It's a beautiful hotel but staying the night was another experience that wasn't as pleasant. Read moreGenuine Hotels.com guest review
The hotel is nice but over-rated. I didnt know the riverwalk was downtown and that is exactly where this hotel was located...downtown. So the valet parking at the hotel was $30 a day! As if that wasnt expensive enough you had to pay for ALL of the snacks in the room! KitKat was $4!!!! Of course we didnt touch any of those snacks but still...$4 for a […] kitkat when tbe walgreens down the street had them for $0.50! Valet personal were very nice and professional but the ladies at the front desk were not so welcoming. Overall it wasnt worth the price. Read moreGenuine Hotels.com guest review
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