Great location and excellent service. Quiet older hotel with some character. Outdoor cafe on riverfront was wonderful. Valets at front of hotel were very helpful with directions and information. Definitely a good find.Genuine Hotels.com guest review
Nice not on the busy part of the river walk so it's a good walk to the movies and to eatGenuine Hotels.com guest review
First class.Genuine Hotels.com guest review
"Weekend Visit to a very nice looking hotel"
We were at the hotel over Valentines weekend. Based on reviews I read prior to booking the hotel, I decided to park at a parking garage within a block from the hotel. No delays picking up my car when I needed it. The room was in very good condition. Internet access was available but limited to only one device for free. Anything beyond the one device […] at a time involved a charge. Seems like there should be no limit to free wifi when you pay the room rates charged. We had breakfast in the Citrus restaurant (part of the hotel). We didn't feel that the breakfast was worth the money charged. Pancakes were over cooked but this may have been an isolated incident. Great location of the hotel with immediate access to the Riverwalk. Head one direction on the Riverwalk and you get to the restaurants and activities. Head the other direction from the hotel and you have a very peaceful walk with much less traffic and very picturesque surroundings. Overall a very nice stay. Read moreGenuine Hotels.com guest review
Food was awful! Terrible service. Nice clean rooms. We will not stay here again. Not a good experience.Genuine Hotels.com guest review
"Beautiful but pricy"
Beautiful hotel, a little on the expensive side for the neighborhoodGenuine Hotels.com guest review
Lovely hotel - Can't say enough about the Wonderful staff! Parking $34/day - ouch! We enjoyed our Valentine weekend getaway very much - one suggestion: the room was over $300 a night, and there were disposable coffee cups. Would have appreciated a"real" cup.Genuine Hotels.com guest review
"Closed to the Majestic"
Hotel is in very good place on river walk. Pricey, but expected. Safe was locked so we didn't get to use it. Staff was good.Genuine Hotels.com guest review
very nice hotel as the hotel has such a cozy atmosphere!Genuine Hotels.com guest review
"Weekend Getaway Gone Wrong"
Weekend getaway. Room was nice, but stuffy with some cologne or air freshener. I had requested a room with a tub and I was given a handicap room with shower. I called guest services and they could not give me a room with a tub because they were "completely booked". Room didn't have any drawers for clothes, so we had to leave everything in our luggage. […] First and last time I will stay there. Read moreGenuine Hotels.com guest review
"The Best !"
The Valencia is our new favorite hotel, the staff was A+, the rooms are quiet and clean and elegant.Genuine Hotels.com guest review
"The Hotel Valencia deserves your consideration!"
We had a great weekend at the Hotel Valencia. The hotel and staff, together with the setting made our stay very enjoyable. The only disappointment we had was a noisy late night party next door. One call to guest services and within minutes, the point was made that the party was over! We were impressed with how our request was handled; to say the le […] ast. Read moreGenuine Hotels.com guest review
"Business is a pleasure"
Great hotel just off the hustle and bustle of the Riverwalk, but with easy river access. The only negative is the nearest parking garage is a couple of blocks away, so valet parking is almost the only option.Genuine Hotels.com guest review
"Very nice hotel"
Hotel Valencia is a very nice hotel, a lot of famous people have stayed there. The valet parking is expensive, but there are a couple of parking garages close by. The hotel has a really nice, fun bar with a DJ. I would definitely stay there again.Genuine Hotels.com guest review
We came to San Antonio for a work conference, but wanted to stay on the river walk so we could have fun on Saturday night and Sunday afternoon. The hotel is super posh. Love the dark decor and beautiful entrance! The bar area is awesome with great drinks and appetizers. Totally suggest it for all people looking to have a comfortable, beautiful hotel […] room with chic common areas and perfect location! Read moreGenuine Hotels.com guest review
"FOUR STAR RATING MISLEADING!!!!!!!"
Extremely Disappointed.Hotel Valencia Riverwalk is advertising a four (4)star plus rating,this rating is far from the truth.Upon initial arrival i informed the front desk clerk that due to past problems in riding elevators (being stuck),that i would like to take the stairs to my room located on a upper floor.I was told due to past security issues in […] the stairwell area,that i would have to be escorted everytime i wanted access to the upper floor, by a on duty manger due to the entry door being locked.Upon arrival to room it was discovered that the Hotel cleaning service had left soda cans full of Cigarette Buds on the patio table.Upon further inspection several pieces of hair were found in the shower area.The bed frames in the room have sharp corners pro-truding out in the walk way area,i stuck my leg on the corners twice.The in room Hotel guide book stated that they would provide leg pillows if needed,upon placing a call to room service i was told that they had no leg pillows.Upon checking out the front receptionist had over charged me for valet parking, when i confronted her about the overcharge the recepionist got mad and had a real nasty attitude. Read moreGenuine Hotels.com guest review
DELICIOUS food from Citrus. Fantastic service all around. Room was a little warm, but overall had a great stay.Genuine Hotels.com guest review
"elegant older hotel"
The room was large, but the river was hardly visible as we were too high to see much of it. For this price, I would have expected a little more comfort and a better view. Location was very good and the service outstanding. We did not try the restaurant and San Antonio has so many good ones.Genuine Hotels.com guest review
Everything was excellent.Genuine Hotels.com guest review
The room was ready right when we checked in. Very nice, the bed was so comfortable! My husband and I slept so good! The bathroom was a little small but overall the room was well worth it. Everyone I had any kind of interaction with was super nice and helpful. Definitely will come back here!Genuine Hotels.com guest review
"The perfect hotel for a couple's getawayw"
Highly professional staff, affordable rates for one of the best hotels in SA. Sure you can get ritzier at the hyatt, but it doesn't have this charm and elegance. Fancy meets comfort here.Genuine Hotels.com guest review
"Overlook the Riverwalk"
Nice location right on the Riverwalk. Starbucks only a block away for morning coffee fix. Terrace looked lovely but too cold to sit outside. Huge windows in bar made up for that.Genuine Hotels.com guest review
"3yr Anniversary was perfect"
The hotel was close to everything we wanted to do including dinner and drinks. It was on the riverwalk and the overall feel of the hotel was very inviting. We spent our 3yr anniversary there and it was absolutely perfect. I couldnt have picked a better spot.Genuine Hotels.com guest review
"I'd stay again!"
Had to change rooms due to TV not working but the service was great.... Friendly staff and quick to respond to issue.Genuine Hotels.com guest review
"Awesome customer service"
Truly, this hotel provided the best customer service we have ever experienced at a hotel. Fantastic employees. Great location. Loved it.Genuine Hotels.com guest review
My husband and I were very impressed with our stay. We can't wait to return!Genuine Hotels.com guest review
"Classy and convenient"
Stayed for our anniversary. Had never stayed here before. Beautiful hotel in a very convenient location. The only downside to the entire stay was the valet took 30 minutes to retrieve my car when they weren't busy. In house restaurant, Acenar, and cantina is also excellent with rare good food on the Riverwalk.Genuine Hotels.com guest review
The weekend stay was awesome.Genuine Hotels.com guest review
"Positives and negatives"
We stayed at the Valencia years ago right after it opened and found positives and negatives then as we do now. The food has improved 100%. We had appetizers in the bar area which were very good, and we had breakfast on check-out day which was excellent. Service in the restaurant and curbside (valet and bellmen) was great. The front desk service was […] slow and the employees seemed to be confused and flustered. The furniture in the rooms need updating badly but the bed was very comfortable. Unfortunately we didn't sleep well due to a disco operating right below our room until 2am. Do not take a room on the third floor! Read moreGenuine Hotels.com guest review
"Nice stay - NO unloading / parking"
We visited SA for one day and had a very nice stay at Velencia... We love the fact that it is not int he middle of the river walk... just to the side and a 5-10 min walk... Being away from the cheese restaurants, shops and tourist traps was fabulous. Our only issue was the lack of loading / unloading zone. It is all street side and good luck finding […] a space in front of the hotel to take your bags or unload passengers... We found a parking lot two blocks away for 24hr parking. Read moreGenuine Hotels.com guest review
"Nice but dark."
Stayed one night - the room is dark so if you need to get work done, it isn't bright or well lite.Genuine Hotels.com guest review
Overpriced for the services provided. 6 dollars for a bottle of water is quite excessive. No complimentary coffee. Other similar hotels give more value.Genuine Hotels.com guest review
"TERRIBLE VALET SERVICE"
The hotel is nice and rooms are clean. The woman that cleaned our room even left us a nice note. Hotel bar is great. Five stars for the bar and room attendant staff. The valet service is a joke. They've got a horrible attitude and will take over 30 minutes to retrieve your car no matter what time of day or how many people are waiting. It takes a lot […] for me to complain so when I had waited an unreasonable amount of time and the woman next to me made a comment suggesting the cost per night one of the valet workers scoffed at her and very rudely told her the price was even higher than she thought. I complained to the manager who removed the valet charges from our tab. While this was appreciated, I still paid to park my own car down the street to not be unnecessarily delayed any further. The hotel blamed the traffic lights for the long delays but I've stayed in downtown San Antonio several times and never had this experience. We were so irritated by the time we left that we will never consider this hotel again. Read moreGenuine Hotels.com guest review
That bed was a six!Genuine Hotels.com guest review
"Standing on the curb"
Our only problem was getting our car when we checked out...took an hour and a half...that's ridiculous !!! Made us late for a lunch appt.Genuine Hotels.com guest review
"The Perfect Holiday Getaway"
It was a perfect last minute getaway for us to take our 2 year old twins on between Christmas and NYE. The location of the hotel was perfect. We had a gorgeous view of the holiday lights on the Riverwalk. The only complaint would be situation at the vallet desk. It tended to get backed up and we had to wait quite a while to get our car after check out. […] However, the vallet guy were extremely nice. Read moreGenuine Hotels.com guest review
"Fun hotel, but poor housekeeping"
Hotel location and overall was very good. Only drawback was housekeeping. Room service treys were removed by housekeeping while we were gone but beds were not made, onions were spilled on the floor by staff and not cleaned, and staff left a fork in the bathroom (?). Additionally, mini bar was not restocked not coffee cups replaced. I would go back, […] but was disappointed by housekeeping. Read moreGenuine Hotels.com guest review
"OK but not great"
Stay was comfortable. We reached the hotel at 4:30pm to check-in but were told to wait an hr as the rooms were not ready. they gave us food concessions when I asked. I was told that they will call me when the rooms were ready but did not. I had to go back to the hotel after an hr to check and then I was told that I will be getting a different room which […] is right next to the original with 1 king bed as opposed to what I booked which is a 2 double bed guest room as the room promised was not ready. I was told they will provide a roll-in bed. I check-in to the room and quickly found that with the roll-in bed, the room will be quite tight to even move around. I called the reception to change my room and give me a room with double beds as per my original request. This time when I raised my concerns, they put me back in the room I was originally assigned almost immediately. That room was ready but for some reason they did not give it to me and I felt they lied saying it was not ready. Also watch out for the bed frames as you can easily bump into them and hurt your knees. we had to use towels to protect us from the corners. Citrus is the on property restaurant. Very good food but the girl who seats guests appears very busy all the time. I noticed this for 2 days in a row. she is literally in a rush all the time. Food service is very slow. Make sure you have enough time before you walk into the restaurant. Read moreGenuine Hotels.com guest review
"Needs attention to small details. Nice though."
Small details. Some things needed dusting in the room. We were seated at a shared table for breakfast while there were plenty of open tables in the hotel restaurant, only one table had a reserved sign. Other than that, we had a great time and would love to stay here again.Genuine Hotels.com guest review
"great hotel / no parking!"
beautiful hotel, great location. the only thing was parking—there should be a lot available for guests. for the price of the rooms, there should be complementary parking.Genuine Hotels.com guest review
"Very elegant hotel! The Houston Rockets stay here."
Very nice!Genuine Hotels.com guest review
"Very good hotel and restaurant"
The stay was very good, comfortable, clean room and a very well located hotel. Hotel and restaurant just shy of excellent.Genuine Hotels.com guest review
"The place to stay in SA"
Love this hotel. Ambiance is excellent.Genuine Hotels.com guest review
"Great "edge" location; excitement w/o the crowd."
Worth every penny when staying in downtown S.A. On the Western edge of Riverwalk and theatre district. Excellent "quiet" location but right there on the edge of everything. Hotel is gorgeous. Go for one of the courtyard facing rooms (floors 3-5?) and skip the "riverwalk" view (you will walk this view enough to make an permanent impression in your b […] rain). Ana Read moreGenuine Hotels.com guest review
"Elegant and Great Location"
This was the 2nd time we've stayed here. It's a beautiful hotel and our room was spacious and comfortable. It's close to the Majestic Theatre and there's a lovely local coffee shop around the corner called "Sip". We look forward to another stay!Genuine Hotels.com guest review
Absolutely Amazing !!!Genuine Hotels.com guest review
"Hotel Valencia was very nice!!!"
This was first stay at the Hotel Valencia for me and my husband. Several other family members stayed there, as well. We had a wonderful time!!! Had one elevator that was out of order, and the A/C in our room was "spotty". One side of room was cold and the other was hot.Genuine Hotels.com guest review
"Perfect Christmas Vacation on the Riverwalk"
This is one of our favorite hotels. It is absolutely gorgeous, the hotel staff is very accommodating and it is in a perfect location. It was especially beautiful this time of year with all the Christmas lights.Genuine Hotels.com guest review
Excellent staff, service, and accommodations.Genuine Hotels.com guest review
"Great stay and perfect location."
The hotel is fantastic. Very chic yet not to pompous. Rooms were very nice and comfortable. The only negative was $36 overnight valet your forced to use. We had awful traffic on Houston street due to the Majestic theater next door. Literally 45 min to drive two blocks to hotel door. Not hotels fault just bad traffic. I would stay here again for sure […] but would take long way around Houston street to come in :) Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )