"Don't Stay Here"
Not at all like it looks like in the pictures. Cinder block, all white, outdated appliances. Was definitely worried about my safety while staying at this hotel. Will not be staying again.Genuine Hotels.com guest review
"great place to stay"
My family and I always stay here weather its for personal reasons or if and when my husband works. No matter what the reason for our stay the whole front desk team are very friendly that give excellent customer service. Jeff and the night crew always make us feel at home and always on top of everything especially when it came to extending our stay due […] to our year old daughter being sick. They all went out of there way to help. Bottom line this is a great place to stay , the rooms are big and the staff are helpful. The Fisher ohana Read moreGenuine Hotels.com guest review
"New Amenity Fee Added"
This was not our first visit to the Ambassador. We have stayed there twice before and chose it because of its location. The quality of service is also pretty good. However, this time I was disappointed when I checked in and found out that they had, in addition to a parking fee, added a per-night amenity fee. When I was shown the list of amenities, there […] was nothing on there that I would have used, not even the water in the hallway. (We bought bottled water.) We stayed there for 2 nights, and with everything (hotel room, tax, parking and amenity fees) paid what I think is not worth it. Had I known that there was an amenity fee (it started the day that we checked in), I wouldn't have stayed there. For the amount of money we spent, we could have stayed at a much nicer hotel, one where the paint on the walls were not peeling and we weren't being charged for things like usage of bicycles (first-come, first-serve basis) or pool toys. (We didn't use the pool.) Read moreGenuine Hotels.com guest review
"Excellent for the price!"
I was very satisfied with this hotel for the affordable price I paid for staying in Waikiki! The room was spacious, the bed super comfortable, and the kichen was convenient. I wish they had told me about the $25 dollar a day parking fee because that would have cost me more than my rental car for the week. (I parked for $20 a day, right across the street […] at Maile Sky Court Hotel for $18.) Read moreGenuine Hotels.com guest review
"Friendly staff with great location"
I checked in to a room which the door wasn't closing well and was ready to look for another hotel. Went down to the front desk and Emelyn (front desk staff) was very helpful to look for another room for us. The next day we got a better room with a better view. We stayed there for 4 nights and all staff was very very helpful. Emelyn is a great asset […] to Ambassador Waikiki with great customer service skills. Will definitely go back. Great location to all shopping and walking distance to the beach. Read moreGenuine Hotels.com guest review
I was actually preparing for more lower quality of the hotel, but it turned out not too bad. I first was assigned to lower level room, but when I asked them nicely, they rearranged me to higher level with ocean view which was really nice. The ABC store is every where, and coffee bean store is at first floor which was really awesome to have for morning […] coffee. They do not have any breakfast service, and they only have shower in the room, but no problem to be palace to sleep at night. Read moreGenuine Hotels.com guest review
Our overnight stay was comfortable and the staff was very friendly. The location was good; easy access to convenient store and restaurants. Nothing fancy but the room was clean and in good condition.Genuine Hotels.com guest review
"Good beds and sevice"
It is niceGenuine Hotels.com guest review
The shower was clogged, the beds had no blankets like house keeping forgot to leave blankets and the bathroom was dirtyGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Aloha Noelani, Thank you for taking time to give a review on your recent stay at the Ambassador Hotel Waikiki. Your comments regarding the incomplete bedding with no blankets and having to experience a bathroom that did not meet your expectations have been forwarded to our Director of Housekeeping. Please also accept my sincerest apologies regarding the clogged shower drain. We are in the process of refreshing our lobby, guest rooms and public areas. Regarding our room linen we have recently upgraded to a high quality coverlet. Upgraded pillow shams and bed skirts have also been ordered and will be implemented upon receipt. Hopefully in the near future you will give us a chance to share our newest enhancements implemented at the Ambassador Hotel Waikiki. Sincere regards, Roy Yamamoto – General Manager
o kGenuine Hotels.com guest review
"near to everything Waikiki"
Old, but clean. Location was great. Lots of restaurants and shopping. Beach a short walk. Maybe 10 minutes.Genuine Hotels.com guest review
NiceGenuine Hotels.com guest review
"Served its purpose"
Stayed overnight. Facility itself is old, but room was clean. Beds uncomfortable, TV needs to be updated. Location is good. I like that the check out time is at Noon and check in at 3pm where other hotels check out is at 10am and check in is at 4pm.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Aloha, Please accept my sincere apology for not meeting your expectations. Visiting Hawaii certainly can be a once in a lifetime opportunity, and I am very sorry to hear about your disappointment. Your feedback is very much appreciated as we are continuously looking for ways to improve. In fact, we are in the process of refreshing the hotel’s lobby, guest rooms, and public areas. We are also about to launch a state of the art Fitness Room, Fun Club Game Room with X-Box 360 games, ping pong table, and many exciting enhancements to create a memorable experience for the entire family! I want to thank you again, for taking the time to share your experience on Hotels.com. We also hope to welcome you back to the Ambassador Hotel Waikiki in the near future. Sincere regards, Roy Yamamoto – General Manager
Good location...but overall the accommodations were okay.Genuine Hotels.com guest review
"Allows self-parking in crowded Waikiki"
Absolutely fantastic view from large end rooms. One of few hotels in Waikiki to allow self-parking. An older hotel at the edge of Waikiki but the staff is great.Genuine Hotels.com guest review
Easy parking. $20/day. Wi-fi in room included. Kitchenette with full fridge made it feel like home. Spacious room.Genuine Hotels.com guest review
"clean hotel friendly staff"
Older hotel but very clean with friendly staff. Walk to the beach less then 10 minutes or the buss stop is right in front of lobby. Would stsy again for overnight stay or looking for good value budgeyt room in Waikiki.Genuine Hotels.com guest review
"Awesome Mother's Day"
Had everything available stores room pool etc. Kids loved it.Genuine Hotels.com guest review
"Home away from home"
Our stay here was pleasant enough to make us feel like we were at home. The front desk staff especially were hospitable to say the least. Every time we passed they would acknowledge us and call us by name. Especially our daughter Aaliyah . She thought they were all HER friends and we had to ask her permission to tell the staff Hello. But the 24 hr Laundromat […] was also convienient for us. With my work schedule fluctuating , no matter how late I got home ( the Ambassador ) I could always do our laundry. And no matter how tired and grouchy I would be everyone would always smile and say hello, from front desk to housekeeping and even those behind the scenes when coming out of their offices would always greet us before continuing in their conversation. Bottom line . It felt like family. IT FELT LIKE HOME !!! Mahalo to all staff. Read moreGenuine Hotels.com guest review
"Worst hotel experience ever."
Very unfriendly staff members at the hotel reception. They are very inefficient and the check-in takes forever. They are not at all tourism oriented even that they locates by the famous Waikiki. They don't provide maps, or wifi password until you request. No breakfast and the bed are awfully small... The facility is so old that our room need lots of […] fix when we checked in, like the bathroom drainage. So far, my worse hotel experience for the rate they charge. Taking all their bad servive and aspects into consideration, the hotel is way too expensive for what you can get there. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki I would like to thank you for taking time to post a review. Please accept my sincerest apology for our hotel not living up to our high standards. I assure you that our director of front office and maintenance team will be made aware of your review. We are currently in the process of refreshing our lobby and guest rooms. In fact, we also have many exciting projects going on at the moment, like the installation of a brand new state of the art fitness center and a game room where our guests can play ping pong, Video (We purchased X-Box) Games, and a lot of fun activities for the entire family. In the meantime, I want to thank you again for taking the time to share your experience on Hotels.com Looking forward to welcoming you back to the Ambassador Hotel Waikiki hopefully in the very near future and share the on-going enhancements to our property. Sincere regards, Roy Yamamoto - General Manager
"Great place to stay! Very roomy:)"
Great place to stay!! Everyone is very friendly and helpful!Genuine Hotels.com guest review
"well located waikiki hotel"
good value at hotels.com rate. no restaurant, basic pool, good parking.Genuine Hotels.com guest review
"close to all...shops, beach, mall"
Me and my sister spent 2 nights at this hotel, We were surprised about the room, we actually booked for city view 1 king size bed, but they gave us a kitchenette with 3 bed and a nice corner room where you can see the beautiful light at night, its convenient to everything, the bus stop is just around the corner, there's a general store that open till […] midnight, coffee shop in the front for breakfast, you can walk to the prestigious Waikiki shops for 5-10 minutes, or you can take the trolley if you want, its an old decent hotel and i think you don't need fancy hotel if you want to spend more on SHOPPING!!! and do more activities... staff is very helpful and friendly....mahalo nui loa Read moreGenuine Hotels.com guest review
"Better than other options for $"
It was good especially with the kitchen! Housekeeping rocked.Genuine Hotels.com guest review
My only real issue where the flat pillows, and when we checked in we were required to have an hundred dollars for security deposit. That was not discussed when I called the hotel. It was a decent place for the amount we paid. The location was nice as well. We walked everywhere.Genuine Hotels.com guest review
"At the Ambassador"
I checked out of one of your competitors across the street on Sunday 4/13, and into the Ambassador that afternoon. for twenty something less dollars I got two queen beds, nicely mounted flat screen tv. Kitchen with stove, sink,Refrigerator/freezer, microwave, dishes, silverware, cups and glasses. the restroom was large. only drawback was the internet […] connection. though I had connected the ethernet cable to my computer I was unable to ever get reliable internet service, which was advertised as free complimentary. people at front desk kept telling me to go to a web page and sign in, but I never could get it done. Anyway, didn't spend much time in the room as it was, and when I was there, going online was not on my mind. Read moreGenuine Expedia guest review
"Easy access to everything"
Totally enjoyed the hotel. Good location to everythingGenuine Expedia guest review
it was a very good experience the taff was very helpfulwith questions and any problems they replaced the air conditoner that was not working maintenance wanted housekeeping to come to the room right awayto cleanupallthe dust from the oldair conditioner that fell on the floor so that we would not have to breathe it.Genuine Expedia guest review
"Last minute layover."
I booked this hotel due to a layover. They have no shuttles to pick you up at the airport. Had to take a cab and they were not polite, was not accommodating. Had no toothbrushes or anything for those whose luggage is lost or already left. When you ask for any assistance their response is brief and cold no.Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Aloha, I appreciate all guest feedback and sincerely regret that we did not meet your expectations. Our number one priority is to ensure 100 percent satisfaction for our guests. If this is not accomplished it is taken very seriously. I would like to offer my deepest apology for the initial experience you received. I assure you that it was immediately addressed with team. Regarding the toothbrush, I apologize for the miscommunication; they are available to our guest. We are thankful that you have taken the time to comment about your stay on Expedia.com. Sincere regards, Roy Yamamoto – General Manager
"Great room, size was amazing"
The room itself was great, but the staff was not great. they were mean and had very bad attitude. not wanting to help the customers at all.Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Aloha, Thank you for the valuable information provided to us regarding your recent stay. I apologize that your interaction with my team was not pleasant. Your comments have been taken to heart and forwarded to the Director of Front Office for follow-up and retraining. It is our goal to consistently provide the highest quality in guest services and customer experience. It is vital for our continued success to know when we have fallen short of our high standards. Let me reassure you that the goal of the Ambassador Hotel Waikiki team is to provide extraordinary experiences for all of our guests. Sincere regards, Roy Yamamoto – General Manager
"Great but could use some improvement!"
I like the hotel. No wireless in the rooms were a downer - should replace cable connections. Parking was steep ($20 per day in the open). Parking across the street (covered) is $7 a day. I would stay there again because of the kitchen available but would consider parking across the street.Genuine Expedia guest review
"Nice and a close walk to everything"
Nothing fancy just a a simple quiet stay. One block from the beach and a couple of blocks form the shopping areas. Hotel staff was was friendly and the rooms were clean but the noise from the trash haulers in the morning can wake up people all the way to the mainland. This was just a little last minute package get away for me and the wife. We had stayed […] here before and it fit our needs and budget..... Read moreGenuine Expedia guest review
An older hotel without comfortable chairs in the room but with easy self-parking lot. Like much of Waikiki there is a fair amount of street noise in the evening and morning.Genuine Hotels.com guest review
"Location, location, location"
With a bus stop right outside the front door, getting around is easy, and walking to many sights is also close. Room was very roomy. Mentioned a clogged shower drain to front desk and it was fixed by the time we returned. Maintenance seemed very visible and busy. Room cleanliness wasn't great, just ok. Noticed 3 cleaners together coming out of our room, […] and yet the room was just so-so. As an example, the faucet in bathroom sink was never wiped off. Front desk was helpful and welcoming. Pool area was spotless and pleasant. A microwave to augment the refrig. would have been helpful. The security of having to use your key to go up in elevator was reassuring. As with most places in this area, there is a lot of city noise until late at night, but that is just the way it is...not a reflection on the hotel. We would stay again. Read moreGenuine Expedia guest review
"It was the cheapest hotel on expedia . The only r"
Stayed three days and the hotels raised the hotel price by 50.00. Got a hotel gateway cheaper cleaner and a less rude manager. Thanks to expedia desk everything turned great !Genuine Expedia guest review
Outdated and worn outGenuine Hotels.com guest review
Super fine location - short stroll to fabulous shoppping & restaurants. Staff is extremely helpful & polite.Genuine Hotels.com guest review
"Close to shopping"
Customer service was great!! All were very helpful, and even gave us a complimentary room upgrade (I think because the original room we booked was still being cleaned) thank you again Sean, for doing that!!! The room is a little outdated, beds didn't have nice sheets you can visually see the mattresses were dirty from previous guests, AC box kept the […] room cool but the air was blowing on our heads while we slept at night because of its location against the wall. Other than that, the room was clean. Came with a fridge and microwave which was very useful! Located about a mile away from Waikiki beach so we just drove. Walking distance to all the shopping and some Japanese restaurants. I wouldn't mind staying here again because of its reasonable price. I just wish the room looked more updated. Read moreGenuine Hotels.com guest review
"Hotel in need of modernizing."
This hotel is in a good location but it is in need of modernizing. Had a room with a kitchenette but the appliances and cabinets were in need of updating. The décor could be a bit more colorful. On the positive side, the staff is excellent. They are very pleasant and helpful.Genuine Expedia guest review
"Good parking for Waikiki"
It's a typical get what you pay for two star hotel. Looks like converted apartment rooms. AC very loud. Parking experience one of the better ones in Waikiki.Genuine Expedia guest review
"Friendly staff and good location"
It's an OK place to stay. Close to public transport and good runningtrack. Walking distance to the beach, conference centre, shops. Friendly staff. Good coffeeshop right in front of the entrance. Internet!! Laundromat. Too cold aircon.Genuine Hotels.com guest review
"Pleasant and clean hotel near convenient shopping"
The room was not fancy but was adequate. Not noisy. Had convenient fridge and sink and available parking (for a daily fee). It was clean though there was rust around the tub. Just needed some fresh rust stop and paint. Hotel staff were efficient and pleasant. Good stay for the price, especially since it is right in downtown Honolulu so it's easy to […] get to where you need to go. Read moreGenuine Expedia guest review
"Nice hotel fare price close to beach"
Bad thing is never explained you need card access wifi only at lobby but very comfy even is like 900m from beach is good, clean and Nice staffGenuine Expedia guest review
"Great staff, old hotel"
We stayed for 5 days and really enjoyed our stay. Though It was over priced for the condition of the hotel. Needs updating. Also at $100++ a night, we expected some sort of breakfast in the morning but we're disappointed that there was nothing offered. Also had to ask for a coffee pot, no stove in room. We had a great view on both sides of our room. […] Staff was very friendly. Loved the security, had to use a key card to even get in the elevator. Great location, just a short walk to the beach. Also has Whalers store just outside the hotel-they also had a very friendly staff and excellent sushi!!! Coffee shop next to hotel as well, good coffee but way over priced Read moreGenuine Expedia guest review
"Hotel was ok for the price paid"
We stayed at this hotel twice. The first time was great but the second time we were in the older section and it needs to be updated or remodeled.Genuine Expedia guest review
Not good, front desk not helpfull. Weird layout. I ask for queen bed in the bedroom and when I got there had two full and they said all rooms are like that.Genuine Expedia guest review
"An excellent value"
All of the staff members were very helpful and were able to assist us with our questions pertaining to dinning, transportation and shopping. We were within walking distances of the beach, shopping, excellent restaurants and major bus stops. Room was basic, and a sofa would have been nice, but it more than met our needs, was clean, had free Internet […] service and a comfortable bed. Read moreGenuine Hotels.com guest review
"Close to everything."
Wonderful experience, 2nd time I've been the hotel and be will be again.Genuine Expedia guest review
"My final dream"
My wife and I decided to make one more trip to Hawaii. I'm 90 and she is 84. For years we would come here but since we have gotten older it has become to long a trip. The hotel was very nice to us and very accommodating. As a WWII vet, I am still moved by the Arizona Memorial and met fellow Vets all the same age as me. Very moving. If I was younger […] I would return and feel the pride of such a great state. Read moreGenuine Hotels.com guest review
"The best customer service and great location"
Such great staff at front desk. I'd name them but I won't for their privacy. They were amazing at accommodating any of our requests in the hotel and questions about the area. The loveliest lady at the concierge... She was beyond exceptional with her customer service and insight of Hawaii and booking us into tours last minute. It isn't a flash hotel […] but it's absolutely worth what you pay with the location, the service and FULL kitchen with fridge.... It made our stay in Hawaii so comfortable. Read moreGenuine Hotels.com guest review
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