Good place to stay depends on the time of month but overall I enjoyed my stay and staff is very friendly and helpfulGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments. Based on your ratings, we were not able to meet all of your expectations during your visit with us. I am happy to hear that our staff made your visit a part of being enjoyable. We appreciate your patronage and much mahalo for staying with us. Roy Yamamoto General Manager
"A Clean Place"
It was an average place to stay. As a previous review I read before going to stay at Ambassador Hotel. Front Desk tells you that you got an upgrade but it is what you paid for originally. Average room with old appliances that need replacement, clean room, shower clogged up 5 times in 5 days - unsat. Maintenance person displayed negative attitude in […] doing his job on clogged shower and stove appliance when needed to be repaired. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments and ratings. I am very sorry that we were not able to meet your full satisfaction during your visit. Your comments about our maintainance personel will assist us to investigate the person who might have serviced your room and provide better service in the future. We appreciate your patronage and much mahalo. Roy Yamamoto General Manager
"first stay at Ambassador"
Rooms were ok, staff was friendly and helpful for the most part. They did change our room to one with a kitchen because ours didn't have one. It was close to many restaurants and shops but didnt seem that close to the beach. The bus stop was a few steps away from the hotel. If you decide to rent a car, they will charge you 25 dollars for parking.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Dear Marie Thank you for your comments and rating. I am glad that we met some of your expectations during your stay. We appreciate your patronage. Much Mahalo Roy Yamamoto General Manager
"Its an okay place, but don't wanna go again"
The location was good and the view wasnt bad, but the bad tub was rusty and dirty, and the hallways were a bit creepy and ugly. It was an okau stay. The bef was really comfy, but i wpuld rather go to another place, for thw same price. They also trick you with the price by making the stay seem cheap, but the charge you $20 for "ammenities" that you didnt […] even use. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! I am very sorry to hear that we did not meet your full expectations during your stay with us. Mahalo for your patronage. Roy Yamamoto General Manager
This is literally my first review on any hotel. This hotel was horrible and VERY different from what is on the website. We stayed in this hotel through on of the websites that offer a special. (Expedia etc.) The rate online is one pay but when you get to the actual hotel you WILL have to pay EXTRA. This is an extra for amenities that in any other hotel […] that we have been to, it actually comes with the hotel. For instance the extra that you are paying for is for the hotel pool,game room, laundry room, a bike service that you can use between certain hours IF there are any there, and the list goes on. All of this on top of paying more money separetly for parking which was $25 A NIGHT! The extra cost was NOT put anywhere on the actual hotels website. To make sure i checked before I left and whipe inside infront of then staff.Needless to say the only time we where in the hotel was to shower and sleep because we didnt want to be in or around the hotel. The hotel room that we stayed in didnt have a microwave or coffee pot. When asked they said we had to pay extra a night because it only comes in the Deluxe and Penthouse only! Never had i been to a hotel that doesnt have a microwave at least in the room. This hotel is only good if u dont care what hotel and just need it for sleeping. Even if you do make sure you bring deeeeeep pockets (alot of money) because it is gonna cost ALOT for literlly a little. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments. I apologize for the negative experience you encountered while staying at our property. Roy Yamamoto General Manager
Spacious, great view & right at the beginning of Waikiki. Love that the room had a kitchen. Staff was friendly & Naomi in reservations was very helpful. Enjoyed the time here with my family. Thank you very much!Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments and rating. I am happy to hear that you had an enjoyable stay with us and the room and staff met your needs. I hope you will again consider staying with us in the near future. Roy Yamamoto General Manager
The hotel needs to be modernized. The bed spreads are old and outdated. The room we were in was spacious and had a kitchen with refrigerator. Only stayed there for the night to sleep. We were out and about for the daylight and part of the night hours. They could have had a little bigger beds. Three single beds and one double. The two single beds in […] the front room were day beds. The air conditioners are wall mounted and make plenty of noise and aren't efficient enough for the area to cool. Good sliding glass doors for access to balcony. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! We are currently in the process of renovating and upgrading our property. I will take your comments as a reference for areas of improvements. Much Mahalo Roy Yamamoto General Manager
Love the hotel! Great location. Walking distance to the beach and stores. Air conditioning was not working. It can make for a miserable night.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! We hope you will again visit our property when your visit calls you to the Waikiki area! Much Mahalo Roy Yamamoto General Manager
The Ambassador is a good place to stay... when you need a place to stay and not much more. The room is sparsely decorated. Walls could use a new coat of paint. Plus the "resort fee" appears to simply increase the price since there is not much of a resort. It is, however, a sufficient place to stay in a location with LOTS of expensive places that provide […] services that are necessary or appreciated when you simply need a place to stay. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! We hope you will again consider staying with us, when your visits calls you back to the Waikiki area. Much Mahalo Roy Yamamoto General Manager
"convenient & clean"
Hidden costs were a surprise. Knew of the resort fee but all the benefits were lost on me. I only needed WI-FI the rest was superfluous fluff. I was shocked to pay an additional $25 for 1 night parking. The staff and hotel was clean and suitable. The room was likewise but I was "upgraded" (?) to a room with a partial ocean view & kitchen. The room had […] odor of shoyu - very distracting and the ocean view was leaning out and craning ones neck from a corner of the lanai. Overall, for 1 night it was OK if you plan on spending more than expected for what you thought you would get. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments about our property. I apologize for your room to have the shoyu odor. Our housekeeping staff would have been glad to remedy the problem as soon as you bring it to their attention. As for the parking, our parking charges are considerably lower than other properties in the Waikiki area which charges higher rates for valet services. Our parking is self parking, which allows you free access of in and out services from the parking lot. Again, much mahalo for your comments! Roy Yamamoto General Manager
"noisy air conditioning, poor conditions"
Bad ! Expensive and unecceptable conditions of the common areas.... And the closet in the toilette ?!? No no noGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments. I apologize for the negative impression our property left on your visit with us. Mahalo Roy Yamamoto General Manager
This is a good hotel. The room was clean. It offers nice amenities like WiFi. There is a balcony outside the door of the room over which you can see the street. If you're afraid of heights, don't go too many levels up.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! We hope we will again see you during your future visits to the Waikiki area! Much Mahalo Roy Yamamoto General Manager
"my weeklong stay"
Had a great stay at the ambassador & liked how they used beds as couches because it made sleeping situations easier. The staff was great we had an issue with the first room & got upgraded without a hitch. The only problem were bugs in the showers but it was kind of an old hotel so I understand thatGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! I am glad you had a satisfactory experience during your visit with us. We hope to see you again on your future visits to Waikiki. Roy Yamamoto General Manager
"Basic, but clean"
This hotel is very basic - all concrete, drab hallways and plain rooms - but it was very clean, the bed was comfortable, and the staff helpful. There is a filtered water station in the lobby, which is great since the tap water in Honolulu in general tastes a little weird. There is a coffee shop attached to the hotel that opens at 5 am, which was super […] convenient as I had many early morning meetings. The kitchenette was stocked with basic pots pans dishes, etc. ABC store also right next door. Yes, they do charge a resort fee, but even with the fee the rate was competitive with other hotels in the area. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your positive comments! We hope you will again consider staying with us on your future visits to the Waikiki area! Again, Mahalo and Aloha! Roy Yamamoto General Manager
"Good service by most except one (Roddel)"
Hard work and great effort of all employees has been marred by only one guy front desk guy Rodel was really poor. His statement was one minute past 12:00 noon (check out) will cost $30.00 and higher based on length of time it can be be full day rate. He refused courtesy late checkout even by a minutes. Being a business traveler spending over 200 days […] a year in hotel room, the guy Roddel was rude, needs re-training. Most of the folks were cordial. Cathy, Sean, Carla were outstanding. These are the folks that makes Ambassador look good. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your overall great comments! We apologize for the inconvenience created by our employee who was not able to offer a late check out. Due to high demands during the recent months, we were not able to offer many of our guests a late check out due to room servicing for our incoming guests. Our housekeeping staff tries to service all rooms to accomodate and guarantee our incoming guests a 3:00 p.m. check in time. We hope you will consider staying with us on your future visits to Waikiki. Much Mahalo! Roy Yamamoto General Manager
Due to wall mount AC, it is to noise while it it running. It is a few blocks away from beach but it is OK.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments. We appreciate your staying with us and hope you will consider us again on your return visits to the Waikiki area. Roy Yamamoto General Manager
"Horrible place not like ratings or photos"
Do not go to this hotel. Dirty bad area and overall scary. Left after one night. Will not use Hotel . Com againGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We apologize for the negative impression our property left during your visit. This area of Waikiki is the quieter side of Waikiki that is surrounded by many residential apartment complexes. Due to less tourists walking in the area, it may seem scary, but the area is one of the safest and quietest areas of Waikiki. Roy Yamamoto General Manager
"lied to by booking agent at hotel.com"
Booked one night at this hotel only because the Hotel.com agent said they have free airport shuttle. I asked to be transfer directly to the front desk to confirm how often the shuttle runs and how to catch it. I was told by Hotel.com booking agent that I did not need to be put through because the information he had said that the shuttle comes every […] 30 minutes. Arrived at airport and found out that there is no free shuttle and had to pay for a taxi. Arrived at hotel and found it dirty and it smelled. Very disappointed and would like to be reimbursed for taxi cost. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! I apologize for the mis-information provided to you about the free transportation from the airport. Unfortunately transportation from the airport is strictly enforced by licensees of the State of Hawaii Airports Division. Free shuttle bus service is provided only to hotels within the airport area and there are currently only three hotel properties. Since Waikiki is approximately 20-30 minute drive from the airport (depending of traffic), limousine and taxi services are the only means of transportation at this time. Mahalo Roy Yamamoto General Manager
This hotel will charge you fees on top of more fees! I was charged for 'Tax recovery charges and services fees', and 'Additional fees charged by the hotel' when I booked this Hotel. When I got to the hotel, I was charged additional $25/day for parking, and I was also charged $20/day for wifi, pool and other services. My hotel price almost doubled! And […] for what?! The hotel was very dated, no frills, mattress were cot like. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We appreciate your business and taking the time to evaluate our service. We decided to add services and amenities that were hightly requested by our guests who have stayed with us in the past, including the use of Wi-Fi in the room or anywhere on the property. Many hotels charge a per-person, per day rate for the use of Wi-Fi service which is limited to only their lobby area. We apologize about the parking fees that we have to charge. Our daily parking rate is on the low end of the Waikiki area, which allows in and out privileges. Other hotel properties have a valet service system and charge much higher rates up to $50.00 a day, or a pay for each time you go in and out of their parking facility. Again, Mahalo for taking the time to evaluate us. Roy Yamamoto General Manager
Hotel has a nice and helpful staff. What happened to the partial ocean view? Room was furnished with the very minimum and had no comfortable place to sit for a week stay. Bathroom VERY dark, needs to be lighted.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Dear Mary! We appreciate your comments, especially about our staff being helpful and nice during your visit. In the future, please ask the front desk staff about the partial ocean view rooms, which are available at the time of booking or even at check in. We will take into consideration the lighting issue in the bathroom. Again, much Mahalo! Roy Yamamoto General Manager
"Worst hotel I ever stayed"
Hotel picture is not what we expected... Will not stay here again!!Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We are currently in the process of renovating all of our rooms to bring them in line with uniformity. Again, Mahalo for staying with us. Roy Yamamoto General Manager
"5 days of Oahu!"
Very pleasant and close to what we needed. No problems on check in or check out. Very helpful and friendly with any questions or answers. Would stay again or recommend.Genuine Hotels.com guest review
"Great hotel for the price - easy walking distance"
It was a great stay! The kitchenette was a wonderful convenience to have for a family and the hotel staff was courteous and very friendly. The mattresses could have been a bit more comfortable, but the room was spotless and the housekeeping staff kept it very neat despite all the beach gear everywhere. The drinking water refill station was a great amenity! […] Very helpful! Read moreGenuine Hotels.com guest review
"Not fancy, but fine for a night"
We only stayed one night, the duration of our layover on Oahu. The ambassador staff was friendly, the rooms were somewhat outdated, but clean, and definitely satisfactory for just one night's rest. We actually were lucky enough to find street parking outside, so we were able to avoid the additional parking fee.Genuine Hotels.com guest review
"no way should they charge an amenities fee"
the room was cheapest and I needed it for an overnte stay after and event , i live half hour drive away, so was in the hotel for about 7 hours total. the rate was good but they charge an additional charge for amenities (twenty bucks) and then another charge to park (twenty five bucks) so the room is very basic cinder block walls, teh bedding are those […] brown nappy blankets that hide dirt and cheap think sheets, flat pillows , furniture from the 70s, but on the plus side, room had kitchenette and walk in closet and was big enough. the amenities package: 1. a plastic bag thing that is a water bottle, you can fill it up out of a machine in the lobby and you have as much as an individual water bottle, I suppose at least it uses less plastic than bottles so is ecologically sound. also the charge covers internet but i didnt try it, and a business center and fitness center I didnt see either and there is a pool but add the extras up when you decide Read moreGenuine Hotels.com guest review
Our stay was great. We were upgraded which was nice and unexpected. Room was bigger with kitchenette. Air conditioning system was loud which is about par. Towels could be upgraded. Whoever did the tile work should have been fired the first day. Door has wide gaps which allowed for air flow but made me question security. Beds were very firm but we slept […] well with the air off. The biggest deal was the unexpected ammenity fee. I was charged $20+ for wi fi and water bottles so decline that . You can use the wi fi downstairs. Parking was also an issue. We had to park across the street at Maile Skycourt which was full. I almost wasn't allowed to park there but the attendant had mercy on me so it worked out. Otherwise there's minimal parking available. Location is great, staff was great. Cost ok, but hotels are charging for every little add on they can get so ASK first. Didn't really use other amenities like work out room etc. Read moreGenuine Hotels.com guest review
"Conveneient location but needs updated"
convenient location of the hotel and great little gym facility with what seemed like new equipment ,however the property needs heavy updates. wouldn't stay there again.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We are very happy about our location being out of the centralized heavy traffic area of Waikiki, where our area is relatively quieter. Our fitness center was added in July 2014, due to the requests of our guests who have previously stayed with us. Our renovations and updating of our property continues and guests who have stayed with us a year ago have commented positvely about the new amenities and improvements. Mahalo for staying with us and hope you would consider us again in the future. Roy Yamamoto General Manager
Nice place for the money. Clean, convenient. Can be noisy with sirens, no matter what floor you're on.Genuine Hotels.com guest review
Bathroom was to smallGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We apologize for the negative experience about the size of our bathroom. The bathrooms are a standard size and many other properties have bathrooms that are smaller in size. Mahalo Roy Yamamoto General Manager
"Very bad hotel"
Do not stay here. Rooms were dirty, beds terrible, service terrible, over priced.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments I would like to apologize for the negative experience you encountered during your stay with us. Roy Yamamoto General Manager
Needs to be retrofitted,old and in need of a desperate makeover ....Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We are doing exactly what you are requesting and upgrading all of our guest rooms and facilities. Many of our return guests are impressed with the transformation we have undertaken with the improvements and we are continuing with the improvements for the future. Mahalo again Roy Yamamoto General Manager
"close to the beach & bus stop."
Not bad at all, I did not expect to much... Just needed a last minute hotel that fits our budget, anyway we're out of the hotel in the day time to explore the beach and other places in the city. Hotel maintenance dept. was fast to fix our room problem. Housekeeping people are friendly , Ms. Julia always greeted us with a genuine smile.Genuine Hotels.com guest review
Hotel was clean and well kept. Employees were very professional and helpful I would stay there again. Sela FonuaGenuine Hotels.com guest review
"Watch out for hidden amenities charge"
The hotel itself is fine but I chose this hotel for the lower price compared to other comparable hotels in the area but there is an "amenities charge" for things like wifi internet, gym and other stuff that you expect to be a part of the price that they have on the hotels.com site. We rented 2 rooms for 2 nights and it added up to almost a hundred bucks […] just for the fee so make sure you tack on that extra "amenities charge" on the price when considering staying here. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! The resort amenity fees are added to allow our guests to use the many amenities we offer at our property. The per day charge is per room and not per person and provides wi-fi access to as many occupants in the room who are registered. Many other properties offer wi-fi only in the lobby and charge a per-person daily fee. We have incorporated all of the most requested features our guests have asked for in the past and provide them at one flat daily rate. Mahalo again for the comments. Roy Yamamoto General Manager
room was horrible no water.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We did encounter a water shutdown due to a plumbing issue. Our apologies for the negative experience you encountered. Mahalo Roy Yamamoto General Manager
"Ok stay - not more."
Ok hotel, 2-3 stars, nothing more.Genuine Hotels.com guest review
"One night stay"
Bed covers were neat but they had some threads popping up. The bathroom shower didnt look so pleasant. I like the quiet neighborhood and easy access to other place in the area. The hotel looked more like a condo and we noticed some redish stains on the wall....Genuine Hotels.com guest review
"Not that nice -- but reasonably affordable"
The hotel is in a great location which makes walking to all the restaurants, beach, etc very convenient. Otherwise, the hotel is a bit dated. The rooms need some upkeep and maintenance (especially the bouncy elevator). If you're looking for a budget hotel in a central location, it'll do. Just try to stay out more and not spend as much time at the h […] otel. Read moreGenuine Hotels.com guest review
I stayed here with my friend for a little vacation. The location was great. It's very close to Waikiki (5-10min to walk). It is very safe area. People who work there are very kind and helpful. They are always there for us. I really like there is a regular size fridge in our room. It was pretty convenient to keep our beverages. We didn't cook but have […] a sink and stove top too. We didn't stay long but I recommend this hotel especially for people who are planning to stay long period. Read moreGenuine Hotels.com guest review
Small rooms, kitchen was smaller than the pictures shown on the internetGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! Our rooms come with different budget levels for our guests rooms do have different sizes to meet different budget levels of our guests. Roy Yamamoto General Manager
A lot of extra charges-- for Internet, gym, pool, parking even if you don't need or want access to those things.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments. We determined from our guests who have stayed with us, what amenities should be added during their stay and found that having a gym, pool and wi-fi internet access would be beneficial. Our resort amenity fees covers all amenities per room per day, regardless of the number of guests in the room. Roy Yamamoto General Manager
The staff was awesome. It could have better equipped kitchen. But other than that is was a comfortable stay and we would come back.Genuine Hotels.com guest review
The staff is nice and helpful. Be careful they only have 65 parking spaces for guest, therefore, if you're not there early you can't park your car on site and options are very limited, especially on weekends.Genuine Hotels.com guest review
It was filthy dirty. Very old and run down.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We are currently in the process of renovating and upgrading our rooms and property to provide a fresh, new appearance for our guests. Roy Yamamoto General Manager
"Clean and convenient for a 1960s era hotel"
A friendly staff only slightly makes up for the 1960s era hotel's well aged interior. My wife joined me on a business trip to Waikiki. We live on Hawaii island and regularly come to Honolulu for meetings etc. I booked the Ambassador for its large rooms so that my wife could work remotely a few days. She said that it was spacious enough to feel comfortable. […] The hotel was clean and had relatively new linens and fresh looking white painted walls but there were several places where the age of the place peaked through. For example the bathroom floor tiles were very stained, the small shower's pipe fitting were loose, scuffed walls and a battered balcony door. The low brown carpet looked so bad that my wife wore her sandals every minute she was inside despite my assurances that it was clean. Add all of this to the noisy air-conditioner and the over all feel to the place was much closer to a 1 - 2 star hotel/motel experience rather than the 3 star hotel described on their website. Their hidden $20 per day resort fee also did not endear us to this hotel since it only provided two 50 cent water bottles and a series of amenities that are standard for most hotels. This extra fee has unfortunately become the standard of all Waikiki hotels and there is no way to opt out. I had heard from others that my experience is typical of the Ambassador and since I have had much better experiences in Waikiki I will be looking elsewhere during my next visit. Read moreGenuine Hotels.com guest review
I had a great time! Staff was really friendly and attentive. The rooms need an upgrade. My room was upgraded with a kitchen at check in which was really helpful because it was really expensive eating out three times per day. They also provided us with re-usable water bottles and free water at the hotel The parking fees was the a con. I paid $25/day. […] There is really no other option especially when you come with children and you're driving around the island. I also needed to extend my check out time due to a late flight which was a $50 charge. Read moreGenuine Expedia guest review
The hotel was old - the room smelled musty/old. Carpets need to be changed.Genuine Expedia guest review
"Nice hotel for the price"
The hotel was pretty good but really needs renevation. The walls had been painted without much prep and our door to out bathroom didnt even close completly . The staff however sold us on day one! They are extremely helpful and friendly day after day! The location is perfect for wanting to do just about anything ! Must try tony romas right by this ver […] hotel! Read moreGenuine Expedia guest review
"Don't Stay Here"
Not at all like it looks like in the pictures. Cinder block, all white, outdated appliances. Was definitely worried about my safety while staying at this hotel. Will not be staying again.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your response! We are currently upgrading each of our rooms to provide a fresh new, ambience. Our location is located away from the central area of Waikiki that provides safe and reliable accomodations without being centralized in the heavy traffic area of Waikiki. Roy Yamamoto General Manager
"WITHIN WALKING DISTANCE TO BEACH; SHOPPING;DINING."
A/C TOO LOUD!!!!!! BED IS VERY FIRM. WE WE'RE PLACED ON SECOND FLOOR; TOO CLOSE TO STREET AND THE NOISE FROM CARS; BUSES AND TRASH TRUCKS EVERY MORNING .Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Thank your for your comments! We provide beds in our room that provide comfort to the majority of our guests. Beddding is determined by the hotel industry standards on the norm of guest comfort. We do provide rooms on higher floors, detemined by guest budget levels. Roy Yamamoto General Manager
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