All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
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2040 Kuhio Ave, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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3.4 / 5Good

Score breakdown (from 1,607 reviews)

Average rating for:

  • Cleanliness
    3.5
  • Service
    3.7
  • Comfort
    3.3
  • Condition
    3.1
  • Neighborhood
    3.8
3.0 / 5Good
"Good price for a night"
For the price our hotel room was a good deal for one night. Everything was clean it's just outdated. The shower floor was a little questionable, could use some TLC. Other than that we had an awesome view and the room had a full kitchen and refrigerator.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Aloha and thank you for taking the time to rate your visit and adding your comments. Your rating and comments will assist us with improving our guest services and experience. We appreciate your patronage of the Ambassador Hotel Waikiki. Much Mahalo! Roy Yamamoto General Manager
1 night romance trip Feb 22, 2015
A Traveler
US
2.0 / 5Fair
""Upgrade" was not an upgrade to us!!"
When we arrived the clerk said that instead of a King room with an Ocean View we had been "upgraded" to a suite with a city view. Well, we weren't interested in a suite, and we got a double bed instead of a King. The double bed was not comfortable, so we ended up sleeping the second night on the couches in the "suite" room which were two single mattresses. (Not very romantic) I didn't like being "upgraded" So we paid extra to get the King Ocean view, and we didn't get what we paid for. I shouldn't have upgraded. Bad deal.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Aloha Catherine! I wanted to send you a quick note of apology about the negative experience you encountered during your visit with us. We thought that by giving you an upgrade to a suite with a full kitchen would have made your visit much more enjoyable. I am saddened to hear that it was the oppposite. I appreciate you taking the time to rate us and to add your comments. We thank you for staying at the Ambassador Hotel Waikiki. Mahalo Roy Yamamoto General Manager
2 night romance trip Feb 15, 2015
Catherine
US
2.0 / 5Fair
"Had to kill a cockroach"
Had to kill a cockroach on the wall by the refridgerator. Lost appetite on that evening dinner.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Aloha! Thank your for your rating and comments. I apologize for the cockroach you encountered on your wall in your kitchen. Unfortunately since we have kitchen facilities in the room and food is left unattended at times, it does attract unwanted guests. We appreciate your patronage of the Ambassador Hotel Waikiki. Mahalo Roy Yamamoto General Manager
1 night family trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Good for the price"
Only 3 blocks From the beach. Good locacion. Restaurants.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha and thank you for visiting the Ambassador Hotel Waikiki from San Francisco. I am very happy to hear that we met most of your expectations during your visit with us and the location was convenient. We thank you for your patronage and hope to see you on your return visits to the Waikiki area. Mahalo Roy Yamamoto General Manager
Other trip Feb 23, 2015
Lupe
US
2.0 / 5Fair
Hotel was old and needed updating to all interiors and furniture. I was disappointed upon arrival, but due to the busy time of the year, there were no good options available to move to another hotel. Almost every hotel was sold out.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha and thank you for taking the time to rate our services and adding your comments regarding your visit with us. We thank you for your feedback and your assistance in the areas that we met your expectations and the areas that we need improvements. Mahalo for your patronage of the Ambassador Hotel Waikiki. Roy Yamamoto General Manager
Other trip Feb 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome stay for the price"
Fantastic location, close to waikiki beach and shops. The room was much nicer than expected. Very roomy with a kitchenette, living room with pull out bed, and bedroom. Filtered water was nice to have. We had a great view of the city. Staff was friendly. This is a very good quality hotel! Not five stars but a great deal.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Aloha Joanna! I wanted to send you a quick note of thanks for staying at the Ambassador Hotel Waikiki! Having you fly all the way from Florida to stay with us in the middle of the Pacific made it a great pleasure to service you with the Aloha of the islands. I am happy to hear that our accomodations met your expectations and you were able to use the kitchenette facility during you visit. We look forward to your return visits in the future when you are called back to the Waikiki area. Once again, Mahalo for staying with us. Roy Yamamoto General Manager
2 night trip with friends Feb 5, 2015
Joanna
US
3.0 / 5Good
"classic hotel accomodations with excellent staff"
certainly old-fashioned style but clean and well kept - plus the excellent hospitality from every member of the staff! they even have cruiser bikes to use, free fro 2hours, small fee beyond that - although beach is within walking distance - The Coffee Bean stand right outside lobby with a Whaler's General Store next to them - good with having a full-size kitchenette in the room - my family and I would certainly stay here again
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha Sandra! I would like to thank you for taking the time to give us your feedback on the online rating and adding your comments! I am very happy to hear that we were able to meet most of your expectations during your stay with us. I have passed along your kind words about our staff and their Aloha spirit of the islands. I am also happy to hear that the kitchen facilities in your room came into good use during your stay! We look forward to your return visit to the Ambassador Hotel Waikiki. Much Mahalo from all of us! Roy Yamamoto General Manager
Other trip Feb 20, 2015
Sandra
US
3.0 / 5Good
overall it was ok for the price, the staff were very friendlyand it was pretty close to everything including the beach
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha! Thank you for taking the time to give us your feedback on the online survey. I am happy to hear with your comments about the friendliness of our staff and that our location was convenient for you. We look forward to your return visit. Mahalo from all of us at the Ambassador Hotel Waikiki. Roy Yamamoto General Manager
Other trip Feb 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Affordable place to stay"
We thoroughly enjoyed our stay in the Ambassador Hotel. The staff were friendly and helpful.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Aloha Daniel! Thank you for your very positive comments and ratings about your stay recent stay with us. I am very happy to hear that our staff were friendly and helpful with their Aloha Spirit! We hope to see your return visit from New Jersey in the very near future! Mahalo! Roy Yamamoto General Manager
8 night family trip Feb 8, 2015
Daniel
US
3.0 / 5Good
"Affordable. easy to go to Waikiki Beach."
everything is ok except no ice machine on each floor. Had to go to ice machine on the 2nd floor of the other building.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha! Thank you for taking the time to rate our services and adding your comments about your visit with us. We are continuously striving to improve our service standards and your ratings will assist us. My apology about the 2nd floor Ice Machine. Due to limited space on each floor, we are unable to provide an ice machines on every floor. I apologize for the inconvenience. We look forward to your return visits in the future and thank you for staying at the Ambassador Hotel Waikiki. Mahalo! Roy Yamamoto General Manager
Other trip Feb 16, 2015
A Traveler
US
3.0 / 5Good
"The staff is the only saving grace."
Prepare to get slammed with $45/night parking and amenity fees after booking with Expedia. The staff is the only redeeming quality in this hotel - extremely helpful and courteous. Its an older place but suits your needs if you just need a bed to sleep.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha Samoan Brahda! Mahalo for your feedback and taking the time to rate us on the survey. I am sad to hear that we were not able to meet your full expectations during your stay with the parking and amenity charges. Your comments about our staff will be passed along to them, which will make them very happy about the Aloha Spirit they provided to you. We hope to see you on your future return visit to the Ambassador Hotel Waikiki. Mahalo Roy Yamamoto General Manager
Other trip Feb 14, 2015
Samoan Brahda
US
5.0 / 5Outstanding
"Hotel Staff was Excellent."
Hotel Staff was Excellent. Neat Bike Borrow for beach ride.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Dear James! I wanted to send you a quick note of thanks for taking the time to complete the online survey and to add your comments! I thrilled to hear that we were able to meet your expcetations during your visit with us and you were able to utilize our bike rentals. I will pass along your comments to our hotel staff about their excellent Aloha Spirit provided to you! We hope to see you on your return visits to the Ambassador Hotel Waikiki! Mahalo! Roy Yamamoto General Manager
Other trip Feb 13, 2015
James
US
2.0 / 5Fair
"Ok for one night"
Overnight stay. That's about how long I would stay there. Seemed old and room was a bit aged. Area seemed a bit seedy. Front desk was very nice.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Aloha! I appreciate your feedback and I want to thank you for taking the time to rate us on the survey and adding your comments. I am happy to hear that our front office staff was able to welcome you with the Aloha Spirit of the Islands. I would like to thank you for choosing to stay at the Ambassador Hotel Waikiki. Mahalo!
1 night romance trip Jan 29, 2015
A Traveler
US
2.0 / 5Fair
"be aware of extra charge fee ( 20 dollars)"
hotel service is okay , they charged extra resort fee (20 dollars each night ) which is not good. I had mess up schedule with third party( hotel.com). I originally booked up on feb 2 but my flight was cancelled due to snowstorm, so I postponed to stay on jan 4 to 6. when i got there, my whole reservation was gone. ( because ambassador hotel and hotel.com did not communicate each other ), so I had to pay again to stay a night. it was an awful experiences. ambassador location is good but not good to stay. i recommend other hotels which is near by waikiki beach . staying other hotel is more convenience, not extra charge fee, better location, and better services.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Mahalo for taking the time from your busy schedule to comment and conduct the survey. I am very saddened to hear about your reservations problems due to the winter snow storms on the mainland. Our resort-amenity fee is a standard charge that all guests are subject to payment at the time of check in. This includes the use of multiple devices of Internet Wi-Fi and all services of our hotel facilities. We appreciate your patronage and will use your comments to assist us for the future. Much Mahalo Roy Yamamoto General Manager
4 night trip with friends Feb 2, 2015
A Traveler
US
1.0 / 5Poor
"SMELLY MOLDY"
At Check in the hotel lobby looked nice and yo to date . Upon opening the Door the room had a musky smell . Opened all windows (sliding doors) and left them open for thee Rest of my stay . Towels were yellow and old .. Shower was grimy and tiles were moldy shower is small walk in shower really really small .. Room looks old microwave looks like something out of the twilight zone . Fridge non op did not cool . Over all stay was not geat
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Dear Eric: I am very saddened to hear that our property did not meet your full expectations. I will definitely send your comments to our housekeeping staff for further evaluation and correction, regarding the odor in your room. I am happy that you have brought this to our attention, since this would be a sure fire way to make the necessary corrections for our guest experience. We deeply regret for the inconveniences and thank you for your patronage and time to conduct the survey. Mahalo! Roy Yamamoto General Manager
4 night family trip Feb 6, 2015
Eric
US
5.0 / 5Outstanding
"Very nice"
A stop before going to the Pride Of America cruise ship..
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha Linda! Much Mahalo for taking the time to rate us on the survey. I am very happy to hear that we were able to meet your expectations during your visit before boarding the inter-island cruise Pride of America! With the many hotels in the Waikiki area, I would like to thank you for staying with us and hope we will have the opporturnity to welcome your return in the near future. Mahalo! Roy Yamamoto General Manager
Other trip Feb 12, 2015
Linda
US
2.0 / 5Fair
"Motel 6"
The pictures looked very nice. The furnishing was lacking and uncomfortable. Noise from the street and early morning trucks making deliveries and picking up garbage with loud back up beepers. Air condition was also loud. Compares to a motel six. The staff was very nice and accommodating. They took off the parking fee of 25.00 and checked out a day early and refunded the second day that was already paid up front.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Aloha Marlys! Thank for for selecting the Ambassador Hotel Waikiki for your accomodation needs during your recent visit. Your comments are vital for future improvements to our property and guest experienced. I apologize for the noise of the trucks and lack of furniture. We appreciate your patronage. Mahalo Roy Yamamoto General Manager
2 night romance trip Feb 4, 2015
Marlys
US
3.0 / 5Good
"Undisclosed cost"
We were a bit put off with the $25.00/day parking fee.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Thank you for taking the time to take the online survey and adding your comments on the parking fee. The parking fee is disclosed on the web sites when finalizing your bookings. Parking here at our hotel is on the lower end of price ranges in the Waikiki area. Many hotel properties provide valet parking at higher rates. We appreciate your patronage of the Ambassador Hotel Waikiki. Mahalo! Roy Yamamoto General Manager
Other trip Feb 8, 2015
A Traveler
US
2.0 / 5Fair
"Fresher Rooms Needed"
The location of this hotel is ideal and the staff were pretty friendly, however the overall freshness and cleanliness of the hotel could be greatly improved upon. There was a moldy smell in my room and ants in the bathroom.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha Miss B! Thank you for taking the time to take the online survey and to add your comments. I apologize that we were not able to meet your full expectations during your visit. I am very happy to hear that our staff were friendly and greeted you with the Aloha spirit of the islands. We are currently in the process of renovations of our rooms and hope on your return visit you will be able to experience our fresh new look. We appreciate you patronage of the Ambassador Hotel Waikiki. Mahalo Roy Yamamoto General Manager
Other trip Feb 7, 2015
Miss B
US
2.0 / 5Fair
"Rooms need updating; friendly, professional staff"
The hotel staff is excellent; friendly and professional even when dealing with a grumpy business traveler. It is relatively conveniently located, with a short walk to shops on Kalakaua Ave and Waikiki beach. However if you're staying in the hotel, ask for a room that has been recently renovated. The older rooms are clean, but worn. My room had peeling paint and poorly repaired damage to the walls. The AC barely kept the room at temp (I can't imagine what it would be like in summer) and I had problems with cigarette smoke leaking into the room. Since the hotel was full, they couldn't move me to another room when I asked.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Thank you very much for taking the time to respond to the survey and rate our services and comments. I apologize that your visit with us did not meet your full expectations. Your comments have been forwarded to the departments you have mentioned for review and corrections. I am happy to hear that our hotel staff was friendly and professional and treated you with the Aloha Spirit. We trully appreciate your patronage and thank you for staying at the Ambassador Hotel Waikiki. Mahalo! Roy Yamamoto General Manager
7 night business trip Jan 24, 2015
A Traveler
US
2.0 / 5Fair
"The cabinet is so so ugly."
The kitchen could be better.
Genuine Expedia guest review
Other trip Feb 4, 2015
Gus
US
4.0 / 5Excellent
"Delightfully Surprise"
I wasn't expecting much for the deal we got on Expedia, the price was really cheap and I've learned not to put faith in the pictures of the rooms provided by hotels, I also knew that the hotel is kind of old and I did not expect it to be very modern. I was delightfully surprised by how great the room actually was, I really felt we were getting a deal! The room was decent, it wasn't the prettiest room, but it filled all of our needs. Lots of space, kitchenette was an added bonus, the staff was super friendly and helpful, the coin laundry in the hotel, saved me and my clothes mishap.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha Lehua! I am delighted to hear that you were able to have an enjoyable visit with us. Your comments have been shared with the staff and management and they are happy to hear another satisfied guest. We trully are happy that you, as a Kamaaina Hawaii resident was able to stay with us. We look forward to your return visits in the near future. Mahalo from all of us at the Ambassador Hotel Waikiki. Roy Yamamoto General Manager
Other trip Feb 2, 2015
Juli
US
2.0 / 5Fair
We didn't like it when the charged us an extra $20.:00 a day after we paid for our trip
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Dear Louise I am sorry to hear that you were dissapointed with the amenity charge at check in. The full amount for room and taxes were collected at the time of your booking. The amenity fee of $20.00 is collected at the time of check in, in the event if you are delayed or cancel your reservations it would not be added to the fees collected in advance. We appreciate your patonage of the Ambassador Hotel Waikiki and Mahalo for taking the time to comment and rating our services to you. Roy Yamamoto General Manager
Other trip Feb 2, 2015
louise
US
1.0 / 5Poor
"Crap hotel maybe 1.5 rate NOT 3.5!"
Homless sleeping near entrance, minimal lemons, room needed painting, no decorated, just drab and dull.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Dear Alice: I apologize that our property did not meet your expectations. We appreciate you patronage and thank you for your comments and ratings. Mahalo Roy Yamamoto General Manager
Other trip Feb 1, 2015
alice
US
5.0 / 5Outstanding
"Stay awhile"
Appreciated the shuttle service from the airport. Rooms were adequate basic rooms. Ten minute walk to the ocean/beach.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Aloha ! Thank you very much for your comments and your great ratings for our property. I am happy to hear that your visit with us was enjoyable. We look forward to your future visits to the Ambassador Hotel Waikiki. Mahalo! Roy Yamamoto General Manager
2 night romance trip Jan 25, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
The room, the bath, the bed, the kitchen were clean. It was a very nice stay and for that money I would go there anytime again!! U need a few minutes to the ocean, it's no problem. The hotel is directly next to a car rental.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha Philipp! Thank you very much for your ratings and delightful comments about your visit with us. I am happy to hear that we were able to meet your expectations and you found that the pricing for your accomodations met your budget. All of us at the Ambassador Hotel Waikiki look forward to your return visit in the near future. Much Mahalo Roy Yamamoto General Manager
Other trip Jan 31, 2015
Philipp
US
1.0 / 5Poor
"Avoid. Rooms actually cost $103.00 per night."
I was "upgraded" to a better room when I got there. They added extra fees which cost me a total of $83.00! (20 dollars per day!) False advertising on the price of the room. That alone should make you go elsewhere for a place to stay. The room they switched me to was by the smoking area, so everytime I opened my door I would sometimes get a wiff of smoke. Also, the gym and laundry room are above the smoking area, and they both smell of smoke. This is minor but the hotel doesn't have stairs, so you have to wait for the elevators. There was construction by the hotel that would wake me up in the early hours of the day, and would be noisy all day.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Thank you very much for taking the time to comment and rate your stay with us. I trully apologize that your visit did not meet your expectations and the inconvenience by the cigarette smoke and construction added to your bad experience. From all of us at the Ambassador Hotel Waikiki, I would like to thank you for your patronage. Much Mahalo Roy Yamamoto General Manager
4 night trip Jan 12, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Hotel walking distant to beach"
Over all stay was good. Everything in the room was in good condition, air conditioner (in wall) TV (cable) in room wifi . The floor in the shower needed repaired (tile) but didn't hinder use. kitchen was good.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha Scott! Thank you very much for your patronage of the Ambassador Hotel Waikiki! I am happy to hear that we were able to meet your satisfaction during your visit. Thank you for bringing up the shower stall condition. I will be forwarding your comments to the maintenance department for further corrective measures. We look forward to your return visits in the near future! Much Mahalo from all of us at the Ambassador Waikiki! Roy Yamamoto General Manager
Other trip Jan 30, 2015
Scott
US
4.0 / 5Excellent
"Great place to stay on a budget"
Wanted a fun trip to Hawaii without spending alot of $$. Did so by finding a good deal on this hotel. only 130/night including the "resort fees". great deal and only a few minute walk to the beaches! $35 cab from airport.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Dear Briton: I would like to thank you for your wonderful comments and ratings of your visit with us. Your comments are especially important to us about your pricing level. I will pass along your comments to our respective management and staff. We look forward to your return visits to the Amabassador Hotel Waikiki. Mahalo! Roy Yamamato General Manager
2 night trip with friends Jan 24, 2015
Briton
US
2.0 / 5Fair
"great location rooms need updating"
great location rooms are large but need renovating
Genuine Expedia guest review
Other trip Jan 27, 2015
i live here
US
4.0 / 5Excellent
"nice location"
nice location, walking distance to Waikiki beach, shopping mall and restaurant. Pleasant/approachable staff and hotel is clean
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Aloha Maria Theresa! Thank you veyr much for taking the time from your busy schedule to rate and comment your visit with us. I am happy to hear that our location added to your Waikiki experience of shopping and dining and of course our beautiful beaches. I am also happy to hear that our staff was pleasant and provided you with the aloha experience. We appreciate your patronage and look forward to your future return visits to the Ambassador Hotel Waikiki. Much Mahalo Roy Yamamoto General Manager
4 night family trip Jan 4, 2015
Maria Theresa
US
4.0 / 5Excellent
"Very friendly and helpful staff"
This was my second stay at the Ambassador. It's an older hotel but the rooms are clean and the staff is very friendly and helpful. It's a good value for the price and location.
Genuine Expedia guest review
Other trip Jan 25, 2015
Kim
US
3.0 / 5Good
The hotel was ok, the beds could be a little more comfortable. I enjoyed the fact that our room had a small kitchen and refrigerator.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Thank you very much for your comments and ratings. I am happy to hear that we met most of your expectations during you visit with us. We hope to see you again in the near future. Mahalo Roy Yamamoto General Manager
Other trip Jan 23, 2015
A Traveler
US
4.0 / 5Excellent
"BEST inexpensive hotel in Waikiki"
I enjoy 10 glorious January days each year in Waikiki. When I visit, I stay at the Ambassador. Why? 1. it's CLEAN 2. a friendly and professional staff 3. it's SAFE and QUIET 4. it offers a full kitchen, unobstructed view of the ocean, private balcony, basic comforts one would expect in a hotel room 5. the rack rate is a fraction of what you will pay for a Waikiki area room offering these same features
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha Jay! First of all, thank you very much for your kind comments and your ratings of our services. I am happy to have you as a continuous return guest to our property! We cherist our guests like you for your continued support and patronage. We look forward to again seeing you in the very near future! Much Mahalo! Roy Yamamoto General Manager
Other trip Jan 23, 2015
Jay
US
2.0 / 5Fair
"Disappointing Hidden Fees"
The check in staff were polite but not friendly. There was no explanation regarding the unavailability or selective parking availability. I was told there was no parking available while the person directly in front of me was provided a parking spot. I was told I had to park across the street and another hotel. It was $20 per night to park & a bit inconvenient. There was also a resort fee of $20 per night although there was nothing that would qualify this hotel as a resort. The walls were so thin I could hear someone in the next room snoring. The air conditioner was very loud, so loud it interfered with normal conversation. I would definitely not recommend this hotel to anyone.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Dear Pamela: Thank you for taking the time to rate our property and commenting on your visit. I apologize that we were not able to meet your expectations. We appreciate your patronage. Much Mahalo Roy Yamamoto General Manager
Other trip Jan 20, 2015
Pamela
US
3.0 / 5Good
"Good room service."
Our room was on the Diamond Head side and every morning at 500 to 600 the garbage was collected from the hotel across Namahana Street, very noisy with back up warning beeps and crashing metal trash bins. Got a surprise at checkout when the last two days' rates went up $10/day; hotel clerk said the rates fluctuate and not guaranteed at time of booking. Be aware in advance that parking is $25/day with in and out privileges. Good room service.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Dear Jimmy: Thank you for taking the time to rate our services and property. I apologize for any inconvenience you may have encountered during your visit. We appreciate your patronage and commenting on our services. Much Mahalo Roy Yamamoto General Manager
7 night romance trip Jan 11, 2015
Jimmy
US
4.0 / 5Excellent
"Nice!"
It was a few blocks from the beach, but an easy walk. The room was very clean and the staff was very helpful. It was a little older but everything worked well and it was the BEST air conditioner!
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Aloha Carol: Thank you for taking the time to rate our property and adding your comments. I am happy to hear that we were able to meet most of your expectations during your visit with us. We hope to see you on your return visits? Much Mahalo Roy Yamamoto General Manager
1 night family trip Jan 13, 2015
Carol
US
5.0 / 5Outstanding
The hotel need renovation In the rooms and hallways The reception stuff was very friendly and helpful. I will use this hotel again
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha Boyd! I am happy to hear from a Kamaaina from the Hawaiian Islands and we appreciate you taking the time to rate our property and services. We look forward to your many return visits. Much Mahalo again! Roy Yamamoto General Manager
Other trip Jan 15, 2015
Boyd
US
2.0 / 5Fair
"Cheap and crummy."
The hotel was clean and the staff were pleasant but it is a pretty crummy and depressing dump with peeling veneer on the counters and worn carpets, and NO soundproofing. No coffee making equipment, very limited kitchen in general. A hotel to sleep in and otherwise spend no time at all. It was pretty cheap for Honolulu and it was clean and safe, with parking on site. That is all I can say for it.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Dear Nancy: Thank you for taking time to rate our property and adding your comments. We appreciate your patronage. Mahalo Roy Yamamoto General Manager
3 night business trip Jan 10, 2015
Nancy
US
3.0 / 5Good
Hotel is a bit outdated, but clean. Hotel staff was very friendly, even gave us board games for our younger ones after their official hours. Our suite had new carpet, a new TV and comfortable beds. If you can overlook plain white Sheetrock walls with some chips, some snags in the comforters, older in-wall A/C and heating units and a 60s-style kitchen, this was well worth the money. They really went out of their way to make us feel welcome.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Dear Chris: Thank you for taking the time to rate our property and adding your comments. I am happy to hear that we were able to meet your expectations and hope to see you in the future on your return visits. Mahalo! Roy Yamamoto General Mananger
Other trip Jan 14, 2015
chris
US
2.0 / 5Fair
"The location is good, but the facilities are old."
The total price including parking is more than 150 each night. The room where I stayed is near the street and close to the elevator, very noisy. The hotel facilities are old.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Dear Andy Thank you very much for rating and commenting about your visit with us. I apologize that your experience did not fully meet your satisfaction. We appreciate your patronage. Much Mahalo Roy Yamamoto General Manager
Other trip Jan 14, 2015
andy
US
4.0 / 5Excellent
"Best value in waikiki on a budget"
Great friendly staff, easy check in, clean comfortable room. Reserved 3 singles, worked out perfectly. Although a bit dated, it was worth the $150 for 3 people
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Thank you very much for your rating and comments! I am very happy to hear that your stay with us met your expectations. We look forward to your return visits in the near future. Much Mahalo! Roy Yamamoto General Manager
Other trip Jan 13, 2015
A Traveler
US
4.0 / 5Excellent
"Really convenient hotel!"
I thought this hotel provided a very nice stay. It's super convenient to everything, bus stops (if you decide to travel by bus everywhere instead of renting a car), walking distance to kalakaua ave, which was a very nice shopping street, food, restaurants, everything! I also liked that they had a pool and laundromat for guests! The room we also stayed in had a kitchen, which was great! Even though we didn't cook, it was very nice to have the option to if needed. You can tell the hotel is a little older, so don't expect a super modern hotel, but it has the basics of everything you really need. Besides, who really stays in their hotel all day everyday when in hawaii, right?! I'd definitely recommend to others and would come back again!
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Aloha Sarah from Boston! Thank you very much for staying at the Ambassador Hotel Waikiki! I am very happy to hear that you had an enjoyable visit with us and able to use our amenities. Many of our guests do agree about our location being convenient with the bus stop directly in front of our hotel. We look forward to your return visits in the future and thank you for your recommendations to your friends and family. Much Mahalo Roy Yamamoto General Manager
Other trip Jan 10, 2015
Sarah
US
4.0 / 5Excellent
"Nice hotel"
We ended up paying a $20 "amenity fee" per room which we were not aware of. Not sure if it's $20 per night or per stay as we only stayed one night. If I had known that, I'd pick another place.
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Dear Tim: Thank you for taking the time to rate and comment on your recent visit with us. The amenity fee which is paid on arrival to our hotel is fully explained on the Expedia web site prior to confirming your booking. We appreciate your patronage and hope to see you on your future return visits. Much Mahalo Roy Yamamoto General Manager
1 night family trip Jan 6, 2015
Tim
US
5.0 / 5Outstanding
"Very nice staff close to all big and small stores."
For the first time we got to the hotel my nephew had a medical emergency, the staff help us a lot they call the doctor made a appointment got us a taxi and with no problem.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Thank you Karla for your kind comments and ratings! We are very happy that you had an enjoyable stay with us. We look forward to your future return visits when you are called back to the Waikiki area. Much Mahalo Roy Yamamoto General Manager
Other trip Jan 8, 2015
Karla
US
4.0 / 5Excellent
"Old but clean"
Great staff, 15 min walk to the beach, close to restaurants and shopping. The hotel is dated , but clean. Great coffee shop stand right next door.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Dear Michele: Thank you very much for your comments and ratings. We appreciate your patronage and hope you will consider to stay with us during your future visits. Much Mahalo Roy Yamamoto General Manager
Other trip Jan 7, 2015
Michele
US
5.0 / 5Outstanding
"Great Experience!"
We got in very late on the first day. The manager on duty, Bob N. was so pleasant and helpful. He got us checked in and in our rooms promptly. The rooms were very clean and comfortable. Great,great location!! Full kitchenette in rooms. Perfect for our needs. Would recommend to anyone and everyone!
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Aloha Daniel! It's such a pleasure to hear that you had a wonderful visit with us! I will certainly pass along your commendation on the service you received from our Front Office Manager Bob N. We look forward to your future visits when you return to the Waikiki area. Much Mahalo! Roy Yamamoto General Manager
15 night family trip Dec 20, 2014
Daniel A.
US
5.0 / 5Outstanding
"Clean hotel"
I like the staff who were willing to help and housekeeping very friendly. I was happy it had a small kitchenette for me not to eat out a lot. Walking distance to some areas but sometimes a little far to the beach. Otherwise, I enjoyed my stay.
Genuine Expedia guest review
Response by Ambassador Hotel Waikiki
Dear Anna! Thank you very much for your comments and ratings. I am happy to hear that our staff treated you with the Aloha spirit Hawaii is known for. I am also glad to hear that your kitchenette in your room came in handy during your visit! We look forward to your future return when you are called back to the Waikiki area. Much Mahalo Roy Yamamoto General Manager
Other trip Jan 5, 2015
anna
US
2.0 / 5Fair
"Ok hotel, probably about right for the price.Basic"
Rooms are small and basic, probably what you'd expect for the money. very nice people at the desk though
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Thank you Brian for your comments and rating. I am glad to hear that our Front Desk employees treated you with the Aloha Spirit and service. We appreciate your patronage. Much Mahalo Roy Yamamoto General Manager
2 night romance trip Dec 27, 2014
Brian
US
5.0 / 5Outstanding
"Great Place to Stay"
Hotel staff was top notch!
Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki
Aloha Danial! I am very happy to hear that our staff serviced you with the Aloha Spirit of Hawaii during your stay. We appreciate your ratings and comments and look forward to your return visits in the future! Much Mahalo Roy Yamamoto General Manager
1 night trip Dec 30, 2014
Danial
US
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