The Ambassador is a good place to stay... when you need a place to stay and not much more. The room is sparsely decorated. Walls could use a new coat of paint. Plus the "resort fee" appears to simply increase the price since there is not much of a resort. It is, however, a sufficient place to stay in a location with LOTS of expensive places that provide […] services that are necessary or appreciated when you simply need a place to stay. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! We hope you will again consider staying with us, when your visits calls you back to the Waikiki area. Much Mahalo Roy Yamamoto General Manager
"convenient & clean"
Hidden costs were a surprise. Knew of the resort fee but all the benefits were lost on me. I only needed WI-FI the rest was superfluous fluff. I was shocked to pay an additional $25 for 1 night parking. The staff and hotel was clean and suitable. The room was likewise but I was "upgraded" (?) to a room with a partial ocean view & kitchen. The room had […] odor of shoyu - very distracting and the ocean view was leaning out and craning ones neck from a corner of the lanai. Overall, for 1 night it was OK if you plan on spending more than expected for what you thought you would get. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments about our property. I apologize for your room to have the shoyu odor. Our housekeeping staff would have been glad to remedy the problem as soon as you bring it to their attention. As for the parking, our parking charges are considerably lower than other properties in the Waikiki area which charges higher rates for valet services. Our parking is self parking, which allows you free access of in and out services from the parking lot. Again, much mahalo for your comments! Roy Yamamoto General Manager
""Used Cars" of hotels - Are you kidding me?"
We stayed at three different hotels for our week long vacation, and checked into the Ambassador for our last day in Waikiki. We had booked this stay for 3, two adults and our 13 year old boy through Expedia. First off, no parking while trying to check in, so I stayed with the car to keep it out of the way. My wife waited in line and when finally got […] to one of the clerks, the clerk wouldn't check her in without me there. The clerk also tried to tell my wife that our already paid for stay didn't include a $30 fee which she wanted to charge for our son, plus a $20 "resort fee". The resort fee we knew about, but this place was anything but a resort...total ripoff! The charge for our kid...common again a total ripoff. The staffer was rude and only when I came in from the car did she agree to waive the $30 child fee. The hotel was dark and dingy. We were supposed to get water bottles(water not safe?), but didn't receive them most likely due to our disputing the extra charges for a pre-paid booking. We asked about options for parking and was told the only option was paying them $25 a night at their facility. We found streets which were free a short distance away, but with no help from the hotel. As I stated, we stayed at 3 different hotels, and while only one was spectacular, the Waikiki Sand Villa was such a better experience with super friendly staff and eager to help attitudes. Night and day difference and I would not stay at the Ambassador again if if it were free. Read moreGenuine Expedia guest review
"noisy air conditioning, poor conditions"
Bad ! Expensive and unecceptable conditions of the common areas.... And the closet in the toilette ?!? No no noGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments. I apologize for the negative impression our property left on your visit with us. Mahalo Roy Yamamoto General Manager
This is a good hotel. The room was clean. It offers nice amenities like WiFi. There is a balcony outside the door of the room over which you can see the street. If you're afraid of heights, don't go too many levels up.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! We hope we will again see you during your future visits to the Waikiki area! Much Mahalo Roy Yamamoto General Manager
"my weeklong stay"
Had a great stay at the ambassador & liked how they used beds as couches because it made sleeping situations easier. The staff was great we had an issue with the first room & got upgraded without a hitch. The only problem were bugs in the showers but it was kind of an old hotel so I understand thatGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! I am glad you had a satisfactory experience during your visit with us. We hope to see you again on your future visits to Waikiki. Roy Yamamoto General Manager
"Basic, but clean"
This hotel is very basic - all concrete, drab hallways and plain rooms - but it was very clean, the bed was comfortable, and the staff helpful. There is a filtered water station in the lobby, which is great since the tap water in Honolulu in general tastes a little weird. There is a coffee shop attached to the hotel that opens at 5 am, which was super […] convenient as I had many early morning meetings. The kitchenette was stocked with basic pots pans dishes, etc. ABC store also right next door. Yes, they do charge a resort fee, but even with the fee the rate was competitive with other hotels in the area. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you very much for your positive comments! We hope you will again consider staying with us on your future visits to the Waikiki area! Again, Mahalo and Aloha! Roy Yamamoto General Manager
"Good service by most except one (Roddel)"
Hard work and great effort of all employees has been marred by only one guy front desk guy Rodel was really poor. His statement was one minute past 12:00 noon (check out) will cost $30.00 and higher based on length of time it can be be full day rate. He refused courtesy late checkout even by a minutes. Being a business traveler spending over 200 days […] a year in hotel room, the guy Roddel was rude, needs re-training. Most of the folks were cordial. Cathy, Sean, Carla were outstanding. These are the folks that makes Ambassador look good. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your overall great comments! We apologize for the inconvenience created by our employee who was not able to offer a late check out. Due to high demands during the recent months, we were not able to offer many of our guests a late check out due to room servicing for our incoming guests. Our housekeeping staff tries to service all rooms to accomodate and guarantee our incoming guests a 3:00 p.m. check in time. We hope you will consider staying with us on your future visits to Waikiki. Much Mahalo! Roy Yamamoto General Manager
Due to wall mount AC, it is to noise while it it running. It is a few blocks away from beach but it is OK.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments. We appreciate your staying with us and hope you will consider us again on your return visits to the Waikiki area. Roy Yamamoto General Manager
"Horrible place not like ratings or photos"
Do not go to this hotel. Dirty bad area and overall scary. Left after one night. Will not use Hotel . Com againGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We apologize for the negative impression our property left during your visit. This area of Waikiki is the quieter side of Waikiki that is surrounded by many residential apartment complexes. Due to less tourists walking in the area, it may seem scary, but the area is one of the safest and quietest areas of Waikiki. Roy Yamamoto General Manager
"Do not stay here"
Within 15 minutes of checking in we checked out and because there was no refunds on our booking we lost our money but were totally ok with that. Under no circumstances were we staying in that room. Check in was a nightmare and slow and was our first impression of what was to come. As soon as we walked into our room we were disgusted. This is not a hotel. […] It is low income housing. The fact that they charge you an "amenities fee" is a disgrace. There are absolutely ZERO amenities. We walked out and booked a room at an amazing hotel at a walkin rate for LESS than we paid for this dump. Read moreGenuine Expedia guest review
Great view, small clean rooms and tiny pool tho... Elevator take for ever sometimesGenuine Expedia guest review
Response by Ambassador Hotel Waikiki Dear Jackie: Thank you very much for your comments! We appreciate you taking the time to evaluate our property. We do understand about the elevator taking a while during the peak times of the day. Unfortunately we do not have service elevators and all hotel staff and guests use the three main elevators. We hope you will consider staying with us again. Much Mahalo! Roy Yamamoto General Manager
"Spend the extra $$$ and stay at a better place"
cons. room had unpainted drywall, noise window ac, and slight smellGenuine Expedia guest review
"lied to by booking agent at hotel.com"
Booked one night at this hotel only because the Hotel.com agent said they have free airport shuttle. I asked to be transfer directly to the front desk to confirm how often the shuttle runs and how to catch it. I was told by Hotel.com booking agent that I did not need to be put through because the information he had said that the shuttle comes every […] 30 minutes. Arrived at airport and found out that there is no free shuttle and had to pay for a taxi. Arrived at hotel and found it dirty and it smelled. Very disappointed and would like to be reimbursed for taxi cost. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! I apologize for the mis-information provided to you about the free transportation from the airport. Unfortunately transportation from the airport is strictly enforced by licensees of the State of Hawaii Airports Division. Free shuttle bus service is provided only to hotels within the airport area and there are currently only three hotel properties. Since Waikiki is approximately 20-30 minute drive from the airport (depending of traffic), limousine and taxi services are the only means of transportation at this time. Mahalo Roy Yamamoto General Manager
"One night stay"
Price right, clean...Staff gets 10 plus..Hotel accessible from HNL airport on city bus...so close to beach..eating places..Really enjoyed area...Would stay again..Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Much Mahalo for your kind comments! We appreciate your rating of our staff, which we are very proud of. Yes, our hotel is very convenient and accessible with the city bus line directly within a few yards of walking. Beach access is also convenient, especially to the non-crowded Ft. De Russy beach area. The restaurant selection close to our property will provide for many budget ranges. We look forward to your next visit and again, Mahalo! Roy Yamamoto General Manager
This hotel will charge you fees on top of more fees! I was charged for 'Tax recovery charges and services fees', and 'Additional fees charged by the hotel' when I booked this Hotel. When I got to the hotel, I was charged additional $25/day for parking, and I was also charged $20/day for wifi, pool and other services. My hotel price almost doubled! And […] for what?! The hotel was very dated, no frills, mattress were cot like. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We appreciate your business and taking the time to evaluate our service. We decided to add services and amenities that were hightly requested by our guests who have stayed with us in the past, including the use of Wi-Fi in the room or anywhere on the property. Many hotels charge a per-person, per day rate for the use of Wi-Fi service which is limited to only their lobby area. We apologize about the parking fees that we have to charge. Our daily parking rate is on the low end of the Waikiki area, which allows in and out privileges. Other hotel properties have a valet service system and charge much higher rates up to $50.00 a day, or a pay for each time you go in and out of their parking facility. Again, Mahalo for taking the time to evaluate us. Roy Yamamoto General Manager
"Poor relaxation facilities"
Although the location of the hotel is convenient and pleasant, I found the room accomodations--No morning coffee facilities, only 2 straight back chairs not appropriate for casual lounging and/or TV watching, no furniture on the lanai to encourage use not at all accomadating! Quite frankly I will probably not return nor will I recommend it to friends. […] Sorry Read moreGenuine Expedia guest review
Hotel has a nice and helpful staff. What happened to the partial ocean view? Room was furnished with the very minimum and had no comfortable place to sit for a week stay. Bathroom VERY dark, needs to be lighted.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Dear Mary! We appreciate your comments, especially about our staff being helpful and nice during your visit. In the future, please ask the front desk staff about the partial ocean view rooms, which are available at the time of booking or even at check in. We will take into consideration the lighting issue in the bathroom. Again, much Mahalo! Roy Yamamoto General Manager
"Ambassador Hotel Worst Hotel Ever!!!!!!!"
This was by far the worst experience We've ever had. The room smelled of mildew. The lanai had a bucket for the water coming off the A/C unit that was full the entire time. The Lanai was wet with overflow . The housekeeping staff and maintenance were very nice but did not clean the rooms very well. And on top of all this they had the nerve to charge […] us a 20 dollar a day resort fee. Even though this place was far from being a resort.. No coffee in the rooms, the beds were horrific. I will never stay there again! By the way ,your hotel staff (front desk) were very rude and condescending!!!! Read moreGenuine Expedia guest review
"Suprise! Suprise! Suprise!"
It's now my understanding the Ambassador Hotel is under new management and with that came with increased room rates, increased parking fee rates and the introduction to an Amenity Fee. The night manager Karla Millan who explained the fee's was rude, discourteous when I turned in my parking pass and inquired about the parking fees. I was then inform […] of the Amenity Fee which we weren't aware of it , didn't need it, didn't want it and didn't use any of the so called services. So why were we charged an extra $167.52 ? It was prudent of me to supress my thoughts while Ms Millan made a fool of herself and the hotel she represents. As frequent visitors to Hawaii and this Hotel, we have over looked their deficiencies and there are numerious ones and placed this Hotel in a brighter light. Our past complimentry letters may have been an insentive for management to blindside the visiting public. We more than likely will revisit Hawaii in the near future but I seriously doubt of any loyal patronage to the Ambassador Hotel. I hope and trust anyone reading this review really considers this Hotel as a place to stay. Read moreGenuine Expedia guest review
"Worst hotel I ever stayed"
Hotel picture is not what we expected... Will not stay here again!!Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We are currently in the process of renovating all of our rooms to bring them in line with uniformity. Again, Mahalo for staying with us. Roy Yamamoto General Manager
"5 days of Oahu!"
Very pleasant and close to what we needed. No problems on check in or check out. Very helpful and friendly with any questions or answers. Would stay again or recommend.Genuine Hotels.com guest review
"Great hotel for the price - easy walking distance"
It was a great stay! The kitchenette was a wonderful convenience to have for a family and the hotel staff was courteous and very friendly. The mattresses could have been a bit more comfortable, but the room was spotless and the housekeeping staff kept it very neat despite all the beach gear everywhere. The drinking water refill station was a great amenity! […] Very helpful! Read moreGenuine Hotels.com guest review
"Not fancy, but fine for a night"
We only stayed one night, the duration of our layover on Oahu. The ambassador staff was friendly, the rooms were somewhat outdated, but clean, and definitely satisfactory for just one night's rest. We actually were lucky enough to find street parking outside, so we were able to avoid the additional parking fee.Genuine Hotels.com guest review
"no way should they charge an amenities fee"
the room was cheapest and I needed it for an overnte stay after and event , i live half hour drive away, so was in the hotel for about 7 hours total. the rate was good but they charge an additional charge for amenities (twenty bucks) and then another charge to park (twenty five bucks) so the room is very basic cinder block walls, teh bedding are those […] brown nappy blankets that hide dirt and cheap think sheets, flat pillows , furniture from the 70s, but on the plus side, room had kitchenette and walk in closet and was big enough. the amenities package: 1. a plastic bag thing that is a water bottle, you can fill it up out of a machine in the lobby and you have as much as an individual water bottle, I suppose at least it uses less plastic than bottles so is ecologically sound. also the charge covers internet but i didnt try it, and a business center and fitness center I didnt see either and there is a pool but add the extras up when you decide Read moreGenuine Hotels.com guest review
Our stay was great. We were upgraded which was nice and unexpected. Room was bigger with kitchenette. Air conditioning system was loud which is about par. Towels could be upgraded. Whoever did the tile work should have been fired the first day. Door has wide gaps which allowed for air flow but made me question security. Beds were very firm but we slept […] well with the air off. The biggest deal was the unexpected ammenity fee. I was charged $20+ for wi fi and water bottles so decline that . You can use the wi fi downstairs. Parking was also an issue. We had to park across the street at Maile Skycourt which was full. I almost wasn't allowed to park there but the attendant had mercy on me so it worked out. Otherwise there's minimal parking available. Location is great, staff was great. Cost ok, but hotels are charging for every little add on they can get so ASK first. Didn't really use other amenities like work out room etc. Read moreGenuine Hotels.com guest review
Close enough to beach and bus stop right across the street.Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We hope you will consider staying with us again on future visits to the Waikiki area. Mahalo Roy Yamamoto General Manager
"Conveneient location but needs updated"
convenient location of the hotel and great little gym facility with what seemed like new equipment ,however the property needs heavy updates. wouldn't stay there again.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We are very happy about our location being out of the centralized heavy traffic area of Waikiki, where our area is relatively quieter. Our fitness center was added in July 2014, due to the requests of our guests who have previously stayed with us. Our renovations and updating of our property continues and guests who have stayed with us a year ago have commented positvely about the new amenities and improvements. Mahalo for staying with us and hope you would consider us again in the future. Roy Yamamoto General Manager
"decent kitchen, large bathroom"
the shower drain was clogged and the carpet was very old and not fun to walk on barefoot. otherwise, it was comfortable, had a good balcony view, and a nice pool. there was an obnoxious cigar smoker who made the poolside smell terrible, so they should not allow smoking there right by the pool.Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We are striving for improvments and currently undertaking renovations to all rooms and around the property. Much Mahalo Roy Yamamoto General Manager
Nice place for the money. Clean, convenient. Can be noisy with sirens, no matter what floor you're on.Genuine Hotels.com guest review
Not like pictures. Very misleading. Ceiling on 17th floor leaking above toilet. Didn't clean the bathroom when we were out. Not enough towels. No coffee pot and coffee in room. No parking. Had to park in other hotel got charged for 24 hrs and wasn't allowed to stay the 24 hrs. Not enough pillows. Couldn't chk out until room was inspected so we had to […] wait at chk out Read moreGenuine Expedia guest review
Good for the price & location. They charge a daily "amenity" fee that I wish I knew before booking & parking is $25 a day. The rooms were clean but everything is extremely dated & needs to be updated. The beds are old & super uncomfortable. I don't regret staying here but next time I'll spend a little more & get a more comfortable hotel closer to the […] water. Read moreGenuine Expedia guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! We are sorry about the parking charges for our guests, which is considerablly less than other hotel properties which do not have self park. Many hotels only have a valet service with waiting times for their cars to be brought to the receiving area. Roy Yamamoto General Manager
Bathroom was to smallGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We apologize for the negative experience about the size of our bathroom. The bathrooms are a standard size and many other properties have bathrooms that are smaller in size. Mahalo Roy Yamamoto General Manager
"Very bad hotel"
Do not stay here. Rooms were dirty, beds terrible, service terrible, over priced.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments I would like to apologize for the negative experience you encountered during your stay with us. Roy Yamamoto General Manager
This place is only good to lay your head but definitely not worth the price. Hotel was very plain, fitness center, pool and amenities were a joke. If the hotel is going to charge a resort fee than I would expect to feel like I am in a resort hotel and not a motel.Genuine Expedia guest review
"Nice, clean hotel, not far from beach"
This is a nice, clean hotel. Walk to a beach is appx 10-15 min.Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Thank you very much for taking the time to comment about our property. We appreciate your business and hope you will consider staying with us again on your future visits to Waikiki. Much Mahalo Roy Yamamoto General Manager
Needs to be retrofitted,old and in need of a desperate makeover ....Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We are doing exactly what you are requesting and upgrading all of our guest rooms and facilities. Many of our return guests are impressed with the transformation we have undertaken with the improvements and we are continuing with the improvements for the future. Mahalo again Roy Yamamoto General Manager
"close to the beach & bus stop."
Not bad at all, I did not expect to much... Just needed a last minute hotel that fits our budget, anyway we're out of the hotel in the day time to explore the beach and other places in the city. Hotel maintenance dept. was fast to fix our room problem. Housekeeping people are friendly , Ms. Julia always greeted us with a genuine smile.Genuine Hotels.com guest review
The hotel provided good quality gor the cost. Not located on the strip, bit easy walking distance to the strip snf beach.Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! We appriciate your stay with us and hope you will again visiting us while in the Waikiki area. Much Mahalo! Roy Yamamoto General Manager
"Slow to prepare room for new check-ins."
We got there at 1 PM to check-in and was informed that the room was not ready. So we left and came back at 4 PM. We were surprised that the room was still not ready. Eventually the front desk clerk was able to find another room for us.Genuine Expedia guest review
"Watch out for hidden fees!"
$20 a night for the amenities fee $25 a night for parking pass $35 a night for any guest over the two staying there With the barely working elevators, water main breaking, and loud neighbors partying through the night, the only redeaming factor was the location. 2/5Genuine Expedia guest review
Hotel was clean and well kept. Employees were very professional and helpful I would stay there again. Sela FonuaGenuine Hotels.com guest review
"Watch out for hidden amenities charge"
The hotel itself is fine but I chose this hotel for the lower price compared to other comparable hotels in the area but there is an "amenities charge" for things like wifi internet, gym and other stuff that you expect to be a part of the price that they have on the hotels.com site. We rented 2 rooms for 2 nights and it added up to almost a hundred bucks […] just for the fee so make sure you tack on that extra "amenities charge" on the price when considering staying here. Read moreGenuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! The resort amenity fees are added to allow our guests to use the many amenities we offer at our property. The per day charge is per room and not per person and provides wi-fi access to as many occupants in the room who are registered. Many other properties offer wi-fi only in the lobby and charge a per-person daily fee. We have incorporated all of the most requested features our guests have asked for in the past and provide them at one flat daily rate. Mahalo again for the comments. Roy Yamamoto General Manager
"Great Location, very nice staff"
We stayed in one of the Penthouse units. I have a big family of 7 and it worked out perfectly. Large living area with small dining area and kitchen. Three bedrooms with 2 double beds in each room. Had a problem one night where the couple from the unit next door barged into our apartment and scared my teenage daughter. Apparently housekeeping forgot […] to lock up correctly after they cleaned. The front desk manager (Sean) made it up to us by sending my whole family to a wonderful seafood buffet...quite a treat. The views, even in the middle unit, are phenomenal. The staff are awesome. The kitchen has most of the basic needs for cooking plus a full fridge. Small annoying things that don't matter that much are: Laundry was tough because one of the three machines was broken and there was a huge line waiting. Wifi is very slow but doable. Only 3 elevators and they are hot and slow. All in all we loved the hotel. My kids are pretty picky and they had a great time. Would definitely stay there again. Read moreGenuine Expedia guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! I am very happy to hear that you had an enjoyable stay with us with your family. We certainly are looking forward to your future visits while you're in the Waikiki area. Much Mahalo Roy Yamamoto General Manager
room was horrible no water.Genuine Hotels.com guest review
Response by Ambassador Hotel Waikiki Thank you for your comments! We did encounter a water shutdown due to a plumbing issue. Our apologies for the negative experience you encountered. Mahalo Roy Yamamoto General Manager
"Nice and clean."
First thing is this place is dated and it was not a facturw to me. All i care about that it was clean, comfortable, secure! The staff here is so nice and accommodating, like they held our bags until check in at 3pm. Yes this was a 3star hotel back in the day, but the staff makes up for it in hospitality, like Keri.Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! We appreciate you highligting the service from our staff during your stay. We hope to see you again on your future visits to the Waikiki area. Roy Yamamoto General Manager
"You get what you pay for."
Older style room. A bit of a walk from the main strip. Outdated rooms that need a renovation. Decent price though & good room sizes. Airconditioning worked well. You get what you pay for.Genuine Expedia guest review
The only bad thing is their parking. They are tough on some guests about it but lenient to others. Not fair.Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! I agree that parking is a problem in the Waikiki area. We charge a minimal charge of $25.00 a night for the use of our parking. Since parking stalls are limited in our parking facility, we monitor the amount of cars that are admitted to the lot to prevent overflow. Many other hotel properties charge much higher rates for parking, using a valet service. Unfortunately, parking at our property is a first come-first-serve basis based on the time of request of parking. Much Mahalo Roy Yamamoto General Manager
I had a nice visit. The room was nice and clean. The kitchen was a surprise.Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Thank you very much for your comments! We look forward to your return visit to our property when your visit calls you back to the Waikiki area. Much Mahalo Roy Yamamoto General Manager
"Ok stay - not more."
Ok hotel, 2-3 stars, nothing more.Genuine Hotels.com guest review
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