The hotel was cheap and adequate for the group of guys that I took. The suite size was extremely nice, the kitchen with full size refrigerator was a definite plus. The is only a stand up shower stall, which is fine with me.Genuine Expedia guest review
Very old and not remodeled. Needed a cheap place to stay for one night until our timeshare was ready. And that's what we got, a cheap place. The bed was the most uncomfortable thing I've slept on and all the pillows were as flat as a pancake. Glad we didn't have to stay there longer. Only nice thing was the view. Our floor was on the 16th floor and […] we had a nice view. Read moreGenuine Expedia guest review
Response by Ambassador Hotel Waikiki Aloha, First of all, thank you for staying with us and also taking the time to share your experience. As a hotel we strive to exceed customer expectations. It is our mission to ensure that we offer a quality product and extraordinary service. Therefore, we are currently in the process of refreshing our lobby, guest rooms and public areas. Your comments have been shared and are being addressed to ensure continued enhancement of the Ambassador Hotel Waikiki. It is my sincere hope that given the opportunity you will give us a chance to show the continued evolution of the Ambassador Hotel Waikiki. Sincere regards, Roy Yamamoto – General Manager
"Better than other options for $"
It was good especially with the kitchen! Housekeeping rocked.Genuine Hotels.com guest review
We booked through Expedia and arrived at 5 a.m. So we were under the assumption that our room would be available to us upon arrival but it wasn't.at first we were told we couldn't get in until 3 p.m. but they got us in at 11 a.m. Also they really need wifi in their rooms!!!! Everything else was perfect. And it's close to everythingGenuine Expedia guest review
My only real issue where the flat pillows, and when we checked in we were required to have an hundred dollars for security deposit. That was not discussed when I called the hotel. It was a decent place for the amount we paid. The location was nice as well. We walked everywhere.Genuine Hotels.com guest review
"At the Ambassador"
I checked out of one of your competitors across the street on Sunday 4/13, and into the Ambassador that afternoon. for twenty something less dollars I got two queen beds, nicely mounted flat screen tv. Kitchen with stove, sink,Refrigerator/freezer, microwave, dishes, silverware, cups and glasses. the restroom was large. only drawback was the internet […] connection. though I had connected the ethernet cable to my computer I was unable to ever get reliable internet service, which was advertised as free complimentary. people at front desk kept telling me to go to a web page and sign in, but I never could get it done. Anyway, didn't spend much time in the room as it was, and when I was there, going online was not on my mind. Read moreGenuine Expedia guest review
Response by Ambassador Hotel Waikiki Hi P dog P, Thank you for a great review. First of all I would like to address the internet issue. We now have WIFI access in all rooms and common areas. Since your last stay, we have added many new amenities, from a new fitness center to a fun club game room. Looking forward to your next stay with us where you can enjoy our “Aloha” spirit and our upgraded facilities. Sincere regards, Roy Yamamoto – General Manager
"Easy access to everything"
Totally enjoyed the hotel. Good location to everythingGenuine Expedia guest review
it was a very good experience the taff was very helpfulwith questions and any problems they replaced the air conditoner that was not working maintenance wanted housekeeping to come to the room right awayto cleanupallthe dust from the oldair conditioner that fell on the floor so that we would not have to breathe it.Genuine Expedia guest review
"Last minute layover."
I booked this hotel due to a layover. They have no shuttles to pick you up at the airport. Had to take a cab and they were not polite, was not accommodating. Had no toothbrushes or anything for those whose luggage is lost or already left. When you ask for any assistance their response is brief and cold no.Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Aloha, I appreciate all guest feedback and sincerely regret that we did not meet your expectations. Our number one priority is to ensure 100 percent satisfaction for our guests. If this is not accomplished it is taken very seriously. I would like to offer my deepest apology for the initial experience you received. I assure you that it was immediately addressed with team. Regarding the toothbrush, I apologize for the miscommunication; they are available to our guest. We are thankful that you have taken the time to comment about your stay on Expedia.com. Sincere regards, Roy Yamamoto – General Manager
"Great room, size was amazing"
The room itself was great, but the staff was not great. they were mean and had very bad attitude. not wanting to help the customers at all.Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Aloha, Thank you for the valuable information provided to us regarding your recent stay. I apologize that your interaction with my team was not pleasant. Your comments have been taken to heart and forwarded to the Director of Front Office for follow-up and retraining. It is our goal to consistently provide the highest quality in guest services and customer experience. It is vital for our continued success to know when we have fallen short of our high standards. Let me reassure you that the goal of the Ambassador Hotel Waikiki team is to provide extraordinary experiences for all of our guests. Sincere regards, Roy Yamamoto – General Manager
"Great but could use some improvement!"
I like the hotel. No wireless in the rooms were a downer - should replace cable connections. Parking was steep ($20 per day in the open). Parking across the street (covered) is $7 a day. I would stay there again because of the kitchen available but would consider parking across the street.Genuine Expedia guest review
Response by Ambassador Hotel Waikiki Hi Roy, Thank you your review. I would like to personally let you know that your voice and that of many others have been heard. The Ambassador hotel now has WIFI available in all of our room and common areas. As a “local” myself I understand how the parking fee could be a bit much. But it is competitive with other hotels who allow multiple in and out privileges for that fee. Again, thank you for your time and review. Mahalo, Roy Yamamoto – General Manager
"Nice and a close walk to everything"
Nothing fancy just a a simple quiet stay. One block from the beach and a couple of blocks form the shopping areas. Hotel staff was was friendly and the rooms were clean but the noise from the trash haulers in the morning can wake up people all the way to the mainland. This was just a little last minute package get away for me and the wife. We had stayed […] here before and it fit our needs and budget..... Read moreGenuine Expedia guest review
An older hotel without comfortable chairs in the room but with easy self-parking lot. Like much of Waikiki there is a fair amount of street noise in the evening and morning.Genuine Hotels.com guest review
"Location, location, location"
With a bus stop right outside the front door, getting around is easy, and walking to many sights is also close. Room was very roomy. Mentioned a clogged shower drain to front desk and it was fixed by the time we returned. Maintenance seemed very visible and busy. Room cleanliness wasn't great, just ok. Noticed 3 cleaners together coming out of our room, […] and yet the room was just so-so. As an example, the faucet in bathroom sink was never wiped off. Front desk was helpful and welcoming. Pool area was spotless and pleasant. A microwave to augment the refrig. would have been helpful. The security of having to use your key to go up in elevator was reassuring. As with most places in this area, there is a lot of city noise until late at night, but that is just the way it is...not a reflection on the hotel. We would stay again. Read moreGenuine Expedia guest review
Response by Ambassador Hotel Waikiki Aloha. First of all I would like to thank you for taking the time to post a review. I am happy that you enjoyed your stay with us. We do take pride in keeping the hotel clean and apologize for your inconvenience. I will speak with the housekeeping management to address the issue of room cleanliness. Sincere Regards, Roy Yamamoto – General Manager
"It was the cheapest hotel on expedia . The only r"
Stayed three days and the hotels raised the hotel price by 50.00. Got a hotel gateway cheaper cleaner and a less rude manager. Thanks to expedia desk everything turned great !Genuine Expedia guest review
Outdated and worn outGenuine Hotels.com guest review
Super fine location - short stroll to fabulous shoppping & restaurants. Staff is extremely helpful & polite.Genuine Hotels.com guest review
"Close to shopping"
Customer service was great!! All were very helpful, and even gave us a complimentary room upgrade (I think because the original room we booked was still being cleaned) thank you again Sean, for doing that!!! The room is a little outdated, beds didn't have nice sheets you can visually see the mattresses were dirty from previous guests, AC box kept the […] room cool but the air was blowing on our heads while we slept at night because of its location against the wall. Other than that, the room was clean. Came with a fridge and microwave which was very useful! Located about a mile away from Waikiki beach so we just drove. Walking distance to all the shopping and some Japanese restaurants. I wouldn't mind staying here again because of its reasonable price. I just wish the room looked more updated. Read moreGenuine Hotels.com guest review
"Hotel in need of modernizing."
This hotel is in a good location but it is in need of modernizing. Had a room with a kitchenette but the appliances and cabinets were in need of updating. The décor could be a bit more colorful. On the positive side, the staff is excellent. They are very pleasant and helpful.Genuine Expedia guest review
"Good parking for Waikiki"
It's a typical get what you pay for two star hotel. Looks like converted apartment rooms. AC very loud. Parking experience one of the better ones in Waikiki.Genuine Expedia guest review
"Friendly staff and good location"
It's an OK place to stay. Close to public transport and good runningtrack. Walking distance to the beach, conference centre, shops. Friendly staff. Good coffeeshop right in front of the entrance. Internet!! Laundromat. Too cold aircon.Genuine Hotels.com guest review
"Pleasant and clean hotel near convenient shopping"
The room was not fancy but was adequate. Not noisy. Had convenient fridge and sink and available parking (for a daily fee). It was clean though there was rust around the tub. Just needed some fresh rust stop and paint. Hotel staff were efficient and pleasant. Good stay for the price, especially since it is right in downtown Honolulu so it's easy to […] get to where you need to go. Read moreGenuine Expedia guest review
"Nice hotel fare price close to beach"
Bad thing is never explained you need card access wifi only at lobby but very comfy even is like 900m from beach is good, clean and Nice staffGenuine Expedia guest review
"Great staff, old hotel"
We stayed for 5 days and really enjoyed our stay. Though It was over priced for the condition of the hotel. Needs updating. Also at $100++ a night, we expected some sort of breakfast in the morning but we're disappointed that there was nothing offered. Also had to ask for a coffee pot, no stove in room. We had a great view on both sides of our room. […] Staff was very friendly. Loved the security, had to use a key card to even get in the elevator. Great location, just a short walk to the beach. Also has Whalers store just outside the hotel-they also had a very friendly staff and excellent sushi!!! Coffee shop next to hotel as well, good coffee but way over priced Read moreGenuine Expedia guest review
"Hotel was ok for the price paid"
We stayed at this hotel twice. The first time was great but the second time we were in the older section and it needs to be updated or remodeled.Genuine Expedia guest review
Not good, front desk not helpfull. Weird layout. I ask for queen bed in the bedroom and when I got there had two full and they said all rooms are like that.Genuine Expedia guest review
"An excellent value"
All of the staff members were very helpful and were able to assist us with our questions pertaining to dinning, transportation and shopping. We were within walking distances of the beach, shopping, excellent restaurants and major bus stops. Room was basic, and a sofa would have been nice, but it more than met our needs, was clean, had free Internet […] service and a comfortable bed. Read moreGenuine Hotels.com guest review
"Close to everything."
Wonderful experience, 2nd time I've been the hotel and be will be again.Genuine Expedia guest review
"My final dream"
My wife and I decided to make one more trip to Hawaii. I'm 90 and she is 84. For years we would come here but since we have gotten older it has become to long a trip. The hotel was very nice to us and very accommodating. As a WWII vet, I am still moved by the Arizona Memorial and met fellow Vets all the same age as me. Very moving. If I was younger […] I would return and feel the pride of such a great state. Read moreGenuine Hotels.com guest review
"The best customer service and great location"
Such great staff at front desk. I'd name them but I won't for their privacy. They were amazing at accommodating any of our requests in the hotel and questions about the area. The loveliest lady at the concierge... She was beyond exceptional with her customer service and insight of Hawaii and booking us into tours last minute. It isn't a flash hotel […] but it's absolutely worth what you pay with the location, the service and FULL kitchen with fridge.... It made our stay in Hawaii so comfortable. Read moreGenuine Hotels.com guest review
We would have liked a better view but we weren't in the room much.Genuine Expedia guest review
Good overall. I would come back and stay there again.Genuine Expedia guest review
Never again with your hotels. Your room was facing a concrete wall of the building next. So price is secondary. Room u provide is horrible. All if our clothes had to be washed due to mildew from the room. Your selection and your name leaves a lot to be desired. Your mission is to provide and protect consumers from such conditions.Genuine Hotels.com guest review
"clean hotel with a small park across the street"
I have been to Hawaii 6 times over the last 7 yrs and this hotel stay was a lot better than 2 of the others I stayed in. Very accommodating and overall apprearance of the Hotel was fineGenuine Expedia guest review
"Older hotel, but with a Kitchen"
We really wanted a 2 bedroom condo on the bus line, so this was the best substitute we found near Waikiki. The location, on the bus line and near a park was great. The unit only so, so.Genuine Expedia guest review
very rude when i checked without a credit card they threaten not to allow me to stayGenuine Expedia guest review
"Location great, room disappointing"
Pros: Location close to beach. Cleaning folks were very nice :). Laundromat on site which was nice. Cons: Very plain. No coffee pot in rooms - but they provide dishes and a sink, ha. They have balconies, but no tables or chairs to enjoy them. No hotel shuttle. The lobby furniture flooring looks like it hasn't been cleaned in a very long time. $20/day […] parking. Read moreGenuine Expedia guest review
"Not a Major resort but comfortable."
This place is convenient for us. I like the amount of space we had. It is an older place. I am used to nicer places but after a day I was really happy I was there. The staff was very nice and helpful.Genuine Hotels.com guest review
We used the hotel for sleeping, showering & a safe place to leave our luggage items, so we were satisfied for what we received for the price we paid. We also used the car parking lot. The decor of the hotel is dated & the lobby area needs a carpet update & replace the material on the upholstered furniture. It is a turn off when entering the hotel, could […] be much more appealing. Some rooms have kitchenettes ( ours did) we did not need one for this trip but would be great for preparing breakfast & lunch. Stores in the area for buying food. Can walk to shopping easily. Read moreGenuine Expedia guest review
The hotel is ok, comfortable but not like a W hotel or 4-5 star hotel, However the location of this hotel is amazing, you can walk to the beach, shopping areas,bars and restaurants plus NO RESORTS FEE, they have parking it cost $20/day well every hotel cost the same anyways! I will recommend this hotel for thos people whos outdoor people who loves adventure […] and just need the hotel to sleep and relax! Read moreGenuine Hotels.com guest review
I left a charger there by mistake. They found it, and returned it to me.Genuine Hotels.com guest review
"Decent hotel.. A little further from the beach"
I had a pretty great experience with hotel staff yet I really thought the facility could be updated. .Genuine Expedia guest review
The door needed to be slammed to ensure that it was closed. Imagine how annoying if every hotel guest has to do this each time? There were no wifi available in the rooms. Guests needed to go to the lobby and change a pass code every day. That was also annoying. Most annoying fact is I had to pay extra - $60 each day to upgrade my studio hotel room […] into a full functioning kitchen. What Expedia offered was a "basic" kitchen studio. No stove, small fridge, no microwave, no nothing but a dorm room fridge! Read moreGenuine Expedia guest review
"In need of a remodel"
One of the cheaper options in the area, but you get what you pay for. Though the room was clean, this hotel is very old and the rooms are in desperate need of an upgrade. The comforters on the bed were discolored from age. I only stayed here because there were few available options during my time in Waikiki, but I would avoid it if you can.Genuine Expedia guest review
"Get what you pay for i guess"
I travel 100 daya/year dor work, globally. Room definitely needs remodeled, especially kitchen and bathroom. No space to put personal items in bathroom. Tile in shower was scary, i wore flip flops to shower. Carpets are way past due replacement. Window air conditioner made noise all night. TV way too small for distance from bed. Furniture all old, […] I felt like I was visiting a grandparent's house. All handles on doors and cabinets felt greasy/dirty. Service personnel very friendly and helpful tho, seemed to be trying to make up for hotel's shortcomings. Felt watched by residents/neighbors on balcony across street. Kept curtains closed as a result. Bed was 60% comfortable. While looking for signs of bedbugs (found nome) I noticed an old looking mattress, and not bagged. For the area the price is right on, but I felt a bit misled by the suite photos upon check in. Probably not worthy of the "Waikiki" name in it's name, folks expect more for a hotel labeled Waikiki. Consider changing name to Ambassador East Honolulu. Read moreGenuine Hotels.com guest review
Go to Ambasador Hotel, you eil like it. Enjoy your stay.Genuine Hotels.com guest review
"Served it's Purpose"
Staff was friendly and I was only there for a 1night layover. Hotel could use an updating.Genuine Expedia guest review
"Good value for money"
Clean, tidy, great staff, very good locationGenuine Hotels.com guest review
Ambassador Hotel Waikiki is located 4 blocks from the quieter side of the beach. The rooms are large, clean and the beds are comfortable. We really enjoyed our stay.Genuine Expedia guest review
We were on the seventh floor...it was a beautiful view of the city lit up for Christmas. The staff was amazingly helpful. The set up of the room was great with the wrap around room/bathroom. The wrap around deck was nice....I loved how there was a pull out couch in the living room and the room could be closed of so it was like having out own bedroom […] while the kids had their space :) only thing I could recommend is a coffee pot in the room side I'm a coffee lover...but they did have a coffee shop right at the entrance so can't complain about that :) Read moreGenuine Expedia guest review
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