Not good, front desk not helpfull. Weird layout. I ask for queen bed in the bedroom and when I got there had two full and they said all rooms are like that.Genuine Expedia guest review
"An excellent value"
All of the staff members were very helpful and were able to assist us with our questions pertaining to dinning, transportation and shopping. We were within walking distances of the beach, shopping, excellent restaurants and major bus stops. Room was basic, and a sofa would have been nice, but it more than met our needs, was clean, had free Internet […] service and a comfortable bed. Read moreGenuine Hotels.com guest review
"Close to everything."
Wonderful experience, 2nd time I've been the hotel and be will be again.Genuine Expedia guest review
"My final dream"
My wife and I decided to make one more trip to Hawaii. I'm 90 and she is 84. For years we would come here but since we have gotten older it has become to long a trip. The hotel was very nice to us and very accommodating. As a WWII vet, I am still moved by the Arizona Memorial and met fellow Vets all the same age as me. Very moving. If I was younger […] I would return and feel the pride of such a great state. Read moreGenuine Hotels.com guest review
"The best customer service and great location"
Such great staff at front desk. I'd name them but I won't for their privacy. They were amazing at accommodating any of our requests in the hotel and questions about the area. The loveliest lady at the concierge... She was beyond exceptional with her customer service and insight of Hawaii and booking us into tours last minute. It isn't a flash hotel […] but it's absolutely worth what you pay with the location, the service and FULL kitchen with fridge.... It made our stay in Hawaii so comfortable. Read moreGenuine Hotels.com guest review
We would have liked a better view but we weren't in the room much.Genuine Expedia guest review
Good overall. I would come back and stay there again.Genuine Expedia guest review
Never again with your hotels. Your room was facing a concrete wall of the building next. So price is secondary. Room u provide is horrible. All if our clothes had to be washed due to mildew from the room. Your selection and your name leaves a lot to be desired. Your mission is to provide and protect consumers from such conditions.Genuine Hotels.com guest review
"clean hotel with a small park across the street"
I have been to Hawaii 6 times over the last 7 yrs and this hotel stay was a lot better than 2 of the others I stayed in. Very accommodating and overall apprearance of the Hotel was fineGenuine Expedia guest review
"Older hotel, but with a Kitchen"
We really wanted a 2 bedroom condo on the bus line, so this was the best substitute we found near Waikiki. The location, on the bus line and near a park was great. The unit only so, so.Genuine Expedia guest review
very rude when i checked without a credit card they threaten not to allow me to stayGenuine Expedia guest review
"Location great, room disappointing"
Pros: Location close to beach. Cleaning folks were very nice :). Laundromat on site which was nice. Cons: Very plain. No coffee pot in rooms - but they provide dishes and a sink, ha. They have balconies, but no tables or chairs to enjoy them. No hotel shuttle. The lobby furniture flooring looks like it hasn't been cleaned in a very long time. $20/day […] parking. Read moreGenuine Expedia guest review
"Not a Major resort but comfortable."
This place is convenient for us. I like the amount of space we had. It is an older place. I am used to nicer places but after a day I was really happy I was there. The staff was very nice and helpful.Genuine Hotels.com guest review
We used the hotel for sleeping, showering & a safe place to leave our luggage items, so we were satisfied for what we received for the price we paid. We also used the car parking lot. The decor of the hotel is dated & the lobby area needs a carpet update & replace the material on the upholstered furniture. It is a turn off when entering the hotel, could […] be much more appealing. Some rooms have kitchenettes ( ours did) we did not need one for this trip but would be great for preparing breakfast & lunch. Stores in the area for buying food. Can walk to shopping easily. Read moreGenuine Expedia guest review
The hotel is ok, comfortable but not like a W hotel or 4-5 star hotel, However the location of this hotel is amazing, you can walk to the beach, shopping areas,bars and restaurants plus NO RESORTS FEE, they have parking it cost $20/day well every hotel cost the same anyways! I will recommend this hotel for thos people whos outdoor people who loves adventure […] and just need the hotel to sleep and relax! Read moreGenuine Hotels.com guest review
I left a charger there by mistake. They found it, and returned it to me.Genuine Hotels.com guest review
"Decent hotel.. A little further from the beach"
I had a pretty great experience with hotel staff yet I really thought the facility could be updated. .Genuine Expedia guest review
The door needed to be slammed to ensure that it was closed. Imagine how annoying if every hotel guest has to do this each time? There were no wifi available in the rooms. Guests needed to go to the lobby and change a pass code every day. That was also annoying. Most annoying fact is I had to pay extra - $60 each day to upgrade my studio hotel room […] into a full functioning kitchen. What Expedia offered was a "basic" kitchen studio. No stove, small fridge, no microwave, no nothing but a dorm room fridge! Read moreGenuine Expedia guest review
"In need of a remodel"
One of the cheaper options in the area, but you get what you pay for. Though the room was clean, this hotel is very old and the rooms are in desperate need of an upgrade. The comforters on the bed were discolored from age. I only stayed here because there were few available options during my time in Waikiki, but I would avoid it if you can.Genuine Expedia guest review
"Get what you pay for i guess"
I travel 100 daya/year dor work, globally. Room definitely needs remodeled, especially kitchen and bathroom. No space to put personal items in bathroom. Tile in shower was scary, i wore flip flops to shower. Carpets are way past due replacement. Window air conditioner made noise all night. TV way too small for distance from bed. Furniture all old, […] I felt like I was visiting a grandparent's house. All handles on doors and cabinets felt greasy/dirty. Service personnel very friendly and helpful tho, seemed to be trying to make up for hotel's shortcomings. Felt watched by residents/neighbors on balcony across street. Kept curtains closed as a result. Bed was 60% comfortable. While looking for signs of bedbugs (found nome) I noticed an old looking mattress, and not bagged. For the area the price is right on, but I felt a bit misled by the suite photos upon check in. Probably not worthy of the "Waikiki" name in it's name, folks expect more for a hotel labeled Waikiki. Consider changing name to Ambassador East Honolulu. Read moreGenuine Hotels.com guest review
Go to Ambasador Hotel, you eil like it. Enjoy your stay.Genuine Hotels.com guest review
"Served it's Purpose"
Staff was friendly and I was only there for a 1night layover. Hotel could use an updating.Genuine Expedia guest review
"Good value for money"
Clean, tidy, great staff, very good locationGenuine Hotels.com guest review
Ambassador Hotel Waikiki is located 4 blocks from the quieter side of the beach. The rooms are large, clean and the beds are comfortable. We really enjoyed our stay.Genuine Expedia guest review
We were on the seventh floor...it was a beautiful view of the city lit up for Christmas. The staff was amazingly helpful. The set up of the room was great with the wrap around room/bathroom. The wrap around deck was nice....I loved how there was a pull out couch in the living room and the room could be closed of so it was like having out own bedroom […] while the kids had their space :) only thing I could recommend is a coffee pot in the room side I'm a coffee lover...but they did have a coffee shop right at the entrance so can't complain about that :) Read moreGenuine Expedia guest review
"I stayed in every hotel but this one...why...glad"
total comfort and cleanliness...awesome view ....big room ...all the tv channels...see u in june...friendly staff.............Genuine Expedia guest review
"not so bad"
not so badGenuine Hotels.com guest review
I chose this hotel because it was less expensive compared to some of the others and it seemed nice from the pictures. This is pretty much a Motel with a couple of tall buildings that are old and the age shows. The swimming pool is nice, but there are no guest towels and so I guess you're expected to bring your own from your room (if you haven't already […] them and put them on the hotel floor). There is no Wifi in the hotel (other than the lobby) and so when you walk in the lobby, it is full of people on their wireless devices. They do have wired Ethernet into the rooms, but I only brought a smart phone and a tablet, so this wasn't very helpful. If I'm in Waikiki again, I will pay an extra $30 per night and stay in something much nicer (like I have in the past). Many times, people will say that you get what you pay for, but I paid a lot for this hotel and I expected a lot more for the price (even staying in Waikiki). While the location is technically in Waikiki, it is a long walk to the beach. Read moreGenuine Hotels.com guest review
"Old but good. GREAT LOCATION"
We slept in the original building, dated, but clean and close to everything. Wonderful service. Receptionist remembered me by name, which was impressive by itself. It was like having a competitively priced home next to Rodeo Drive in Beverly hills, Fifth Avenue in New York, Miracle Mile in Coral Gables, or Miracle Mile in Chicago. Get a GPS, though […] . Read moreGenuine Hotels.com guest review
Staff very friendly and helpful. Room was clean. Only thing lacking was wifi in your room. Have to go to lobby to get wifiGenuine Hotels.com guest review
"Convenient and offers self-parking in Waikiki"
Most hotels in Waikiki only offer valet parking. I value the ability to easily retrieve my car and not be at the mercy of the valets.Genuine Hotels.com guest review
Fix pluming. $20 a day for parking!!! $10 maybeGenuine Hotels.com guest review
"Basic but very satisfying"
Our stay at the Ambassador was very pleasant. It was not a four star hotel, but it was clean and quiet. The housekeeping staff was excellent. Whenever we called for help such as the settings for the air conditioner, the service was instant and excellent. Parking our car was not a problem, even at times when we returned late at night. The parking rate […] is higher than we expected at $20 per night. Even though we did not have kitchen facilities, we had a sink and some basic utensils. We would not hesitate to return again. A former islander Read moreGenuine Expedia guest review
Everything about the hotel was so drab. There was nothing pretty about it. Jeffrey, at the front desk, was very nice and upgraded our room to a "suite".That meant we had a kitchen, which was very convenient. The view was very nice from our high floor, but the room was so dull and the outside walkway as well. The shower floor should be replaced.Genuine Hotels.com guest review
I think for the price the hotel is a very nice place to stay and am willing to do so again. The staff is especially friendly and helpful, even the cleaning room attendees. The room was nice, clean and comfortable. All facilities worked well.Genuine Expedia guest review
"Overall good service"
I enjoyed my stay for 5-nights visiting from San Diego. Staff & Housekeeping treated my friend & I very friendly. The location very goodGenuine Hotels.com guest review
"Excellent for those on a budget"
Yea, its not on the beach, nor is its pool very nice, but for the price - it's fine. It's got a small kitchen with microwave, oven, range and dishes allowing you to cook meals. I left my slacks and a shirt there and they shipped them back to me. Staff is nice.Genuine Hotels.com guest review
"it is an ok hotel.. there is room for improvement"
Ok stay for one night so we can have a good time without worrying about driving back home.Genuine Hotels.com guest review
"Convenient and comfortable"
We have stayed at this hotel many times and have always been satisfied with it. It is convenient for what we want to do. The rooms are large and comfortable, with an area to prepare food if we want to The staff has always been pleasant and helpful to me. I have observed that they are extremely patient with tour groups that don't understand English. […] . Read moreGenuine Expedia guest review
The hotel is in a convenient location in Waikiki, close to public transport and not that far from the beach. Our room was fine, with fridge, microwave, some crockery, but the bathroom needs some attention, there was rust showing at the edges and the fan (which could not be turned off) was extremely noisy plus it had a penetrating whistle (which could […] only be overcome by having the balcony door ajar) and it was blowing a gale in the bathroom! The hotel seems to be a favourite of Japanese travellers. The business centre has a bank of computers with Internet access, if you have left yours at home Read moreGenuine Expedia guest review
My wife and I liked the hotel. The staff was courteous and helpful on every interaction. The room was fine. We had a kitchen that helped us manage our expenses with eating. There were several nearby small stores to purchase cereal, oat meal, carrot cake, milk, orange juice, and sandwiches. The beds were okay but not quit as firm as I would like. The […] TV, water, air conditioning, and shower work fine. The air conditioning was a window unit in the outer wall. I worked fine but was slightly loud. However, we did not need the air conditioning all the time. We were on the 18 floor and the balcony and the outside walkway had 3.5 foot high walls that I preferred to railings. The hotel was conveniently located about 3 to 4 block off the beach. The pricing was better that the beach hotels. There was WiFi in the lobby and a separate computer room with 6 to 8 computer in the room tied to a printer. The room was cleaned well. Read moreGenuine Hotels.com guest review
"Nice place to stay"
Great location. Great staff!! Older hotel, but it was a convenient location for walking to the beach and shops.Genuine Hotels.com guest review
"Cheap as a deal .but it looked old...."
For king size bed. Matress was a pain to sleep on. You could feel the coils on your back. All stuff in the room was very old. Tv was newer bit did not use it. I would say its a hostel not hotel. Noise from trash collecting vans wake you up at 5 am. Shower small ...and shower hear overused, need replacement. Kitchenet had range missing. In case some […] breakfast wated to be prepared. DefinitelyI would no go back. Most of turist at this place from Asia. And probably that is why they do not care about comfort too much. Just ok to sleep. But I think would be better to sleep on floor than on that olddddddd matress... Read moreGenuine Expedia guest review
"Nice enough, excellent location"
This is no W hotel or anything high end, but the room is clean, staff is awesome and there's a bus station right outside that can take you around the island at $2.50 a ride (get a xfer tix so the next 2hr bus rides are free). Plenty of shopping and eats walking distance down kuhio rd, and that's a lot of extra fun for all the money you saved on hotel, […] rental car & parking. Read moreGenuine Expedia guest review
"VERY VERY DIS-SATISFIED AND DISAPPOINTED!"
At the time of payment for this hotel, several months in advanced, I paid for (3) people in the room. When we arrived at the hotel they said I hadn't stated that their were 3 people and I had to pay an extra $500.00 for the third person !!! I was very angry. Then when we got to our room it looked like the door had previously been pried open or broken […] into, as it had a VERY sharp metal piece portruding from the door, like it had been pried away? All 3 of us at one time or another cut ourselves on that door. When we opened the door it looked like we were staying in a hotel at a 3rd world country. No microwave, and it states all rooms have microwaves, no dish soap or sponge. the floor and shower were atrocious ! the beds were lumpy and VERY uncomfortable. there was no furnishings on the balcony, and when we hung our towels on the railing to dry we received a rude phone call from the desk telling us to remove our towels at once ! Needless to say the Ambassdor Hotel was worthless and very rude, except for our maid Jezebel, she was awesome. Also the internet states free wyifi in the rooms, this is not free or even available !! They totally lie on the internet about their hotel, and should get in trouble for misleading people ! Read moreGenuine Expedia guest review
affordabal...Genuine Expedia guest review
"Room good...parking unreasonable"
The room was clean and reasonably priced. The $20 parking fee/day was unreasonable and probably the reason I'll stay somewhere else.Genuine Expedia guest review
You get what you paid for. The customer service is extremely niceGenuine Hotels.com guest review
"Walking distance yet still away from the hoopla!"
When we first pulled up I almost wanted to keep driving! Mostly because it didn't look like an inviting hotel, more like a business inn/dorm for Japanese exchange students/tourists! But the location was great as it was still walking distance from most of Waikiki, although after awhile I didn't think sandals was a good idea. Everyone else had sneakers […] on so I guess I wasn't in the know! Anyway, the lady at the front desk was nice and upgraded us to a room with a kitchenette. It had a full sized fridge, microwave, glasses, mugs, pots, pans, utensils. No dish soap or sponge so the maids do all of that for you! Full sized closet with iron and board but the shower was a tiled stand up single shower. I was so afraid of slimy tile but in actuality it was very clean! My only itch was this strange guy at the front desk that likes to give you the creeper eyes and he switches up his voice when he answers the phone. He was straight up a weirdo! The building looked dated and old.. but then again most of Waikiki is that way. The important thing though was that it was very clean, no bugs, very straight forward, and the staff and elevators were prompt. They do the best with what they've got and I recommend this hotel for unpretentious travelers on a budget... or just those that would rather spend their money on more important things like food, SUP boarding with sea turtles, or other fun interesting things to do while on the island! You're never really in the room anyway right? Read moreGenuine Hotels.com guest review
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