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1 room, 2 adults
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Setor Hoteleiro Norte Quadra 5, Bloco G, Brasilia, DF, 70705-000, Brazil, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 154 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    4.4
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3.0 / 5Good
"It is a fine and simple hotel."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I had a good stay in the hotel. the staff is friendly and the hotel is clean and nice. the elevator capacity is low.
Genuine Expedia guest review
Other trip Dec 19, 2014
K.
US
4.0 / 5Excellent
"Renovated rooms are great"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I have stayed several times at this hotel. I was pleasantly surprised to see the renovations. I had one of the new renovated rooms. New layout and very modern and efficient. I enhjoyed it.
Genuine Hotels.com guest review
6 night business trip Dec 7, 2014
Philippe
US
5.0 / 5Outstanding
"Great hotel, ideal location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We were here for the World Cup and only stayed for one night, but it was a great experience. The hotel staff were kind, attentive, and spoke very good English. The location was ideal as it is down the street from the stadium. Rooftop pool was amazing!
Genuine Hotels.com guest review
1 night business trip Jul 12, 2014
Branden
US
4.0 / 5Excellent
"Good Hotel near to the Stadium"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Very Good! The staff is very friendly and good location
Genuine Expedia guest review
Other trip Jun 29, 2014
Kako49ers
US
1.0 / 5Poor
"Room is old and needs a LOT OF Upgrading."
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Would not stay here again. Well below my expectations and for the price I could have stayed at a bus station.
Genuine Expedia guest review
Other trip Jun 28, 2014
John
US
1.0 / 5Poor
"Hotel needs work"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Booked onto 15th floor. Lights were flickering and dark, hallway had drywall issues on ceiling, kind of creepy walking down to our room. Once in room, stains on the carpet. Curtains falling off, ripped, and did not close. Seemed someone had smoked in our non-smoking room. For a room with 2 people, only 2 towels and a hand towel. Did not feel that room was very clean. Called to front desk to request a move and was told no, we are full. End of call. Lobby was a little worn and even the employees had torn uniforms. I work in the hotel business and this was unacceptable, will not recommend this hotel, nor stay there again.
Genuine Expedia guest review
Other trip Sep 3, 2013
Lori
US
1.0 / 5Poor
"Hotel needs work"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Booked onto 15th floor. Lights were flickering and dark, hallway had drywall issues on ceiling, kind of creepy walking down to our room. Once in room, stains on the carpet. Curtains falling off, ripped, and did not close. Seemed someone had smoked in our non-smoking room. For a room with 2 people, only 2 towels and a hand towel. Did not feel that room was very clean. Called to front desk to request a move and was told no, we are full. End of call. Lobby was a little worn and even the employees had torn uniforms. I work in the hotel business and this was unacceptable, will not recommend this hotel, nor stay there again.
Genuine Expedia guest review
Other trip Sep 3, 2013
Lori
US
5.0 / 5Outstanding
"Best in Brasilia DF"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very pleasant. Good location. Excellent service.
Genuine Hotels.com guest review
4 night trip Aug 8, 2013
Jwmoreira
US
3.0 / 5Good
"ok - close to sights"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
ac unit didn't work properly. reported it the first night, it was never fixed. great gym.
Genuine Hotels.com guest review
5 night business trip Jul 14, 2013
A Traveler
US
5.0 / 5Outstanding
"Good, clean hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
A fine hotel with some of the only free WiFi around. Good restaurant too.
Genuine Hotels.com guest review
1 night business trip Jan 15, 2013
Samuel
US
4.0 / 5Excellent
"Very good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good location. Once again, had an excellent stay, and will come back again.
Genuine Expedia guest review
Other trip Jul 11, 2012
Henry
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room has all conveniences you need, free wifi, able to hook up hdmi to tv from the desk behind the bed, close to National Futebol Stadium and malls. Very clean and still going through a renovation. We recommend anytime.
Genuine Hotels.com guest review
1 night family trip Dec 13, 2014
Martin
IE
5.0 / 5Outstanding
"Good location, comfortable hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very large room, comfortable space. I loved the rooftop pool, which was big enough for swimming laps. Friendly and helpful staff.
Genuine Expedia guest review
Other trip Oct 5, 2014
A Traveler
CA
3.0 / 5Good
"Good "Meat and vegs" accomodation"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
This hotel is in a group of hotels, in Brasilia everything is grouped into Sectors so all the hotels are basically in the same "hotel" precinct ............... however, not all are on the side that faces directly across flat grass blocks towards the Olympic stadium which was used for the recent world cup soccer and, MUCH TO MY DELITE during my stay was being used for the performance of various Heavy Metal bands, no guessing which side of the hotel my room was on. I was visiting Brasilia for a friends wedding and unfortunately on 2 of those nights there was a fair bit of loud "rocking on" coming from this stadium, unfortunately for this specific hotel they are in the worst location of the hotel precinct whereas other hotels are either further back or can shelter behind this one as a noise break. The hotel is getting old and in need of refurbishment, if/when this occurs then the rates would be expected to rise relative to the improvements. There is a nice mall directly across the road with a good range of modern shops and a laundry downstairs if you do not wish to use the hotel facilities. The hotels condition and location were of note, the condition and it's current state will have to be updated at some stage, the location they can't do too much about which is regrettable. The Staff however, like all at the other hotels I stayed at in Chile/Argentina/Brazil were excellent, they were friendly, helpful, professional and there was always someone who spoke English to assist
Genuine Expedia guest review
Other trip Sep 15, 2014
Mark
AU
5.0 / 5Outstanding
"Amazing breakfast!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Comfy, good service. Helpful staff and reasonable cost.
Genuine Hotels.com guest review
5 night business trip Mar 23, 2014
Debby
GB
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
The hotel would have been good except for a water leak outside my room. therefore there was noisy construction going on and they turned off the boiler in the night to fix things and then could not get it started again , so in the morning there was no water to flush the toilet or have a shower.They did bring me a bucket of water to flush the toilet. Then they called me to switch rooms but the bed in the new room was so hard that I couldn't sleep.Otherwise it would have been fine.
Genuine Hotels.com guest review
3 night trip Jan 24, 2014
A Traveler
CA
5.0 / 5Outstanding
"spacious, comfortable hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
this hotel is good value - lovely rooms and great breakfast. My only quip is that I'd prefer to have access to an iron myself - it doesn't always suit to have to wait for an ironing service, and it is very expensive if you are in a hurry.
Genuine Hotels.com guest review
1 night trip Mar 21, 2013
Lisa
IE
4.0 / 5Excellent
"no business centre big disappointment"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Lovely hotel, nice rooftop pool area etc. Room good and clean. But hotel did not want to include breakfast (same with Mercur in Brasilia) and their business centre was "not working" which isn't good for what is clearly a business hotel.
Genuine Hotels.com guest review
1 night trip Mar 1, 2013
lesleyonbeach
CA

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Excelente relação custo x beneficio"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Percebe-se que os quartos são mais antigos, mas estão em excelente estado de conservação. Metragem excelente. O café da manhã, embora a R$ 42,00 é muito bem servido. No contexto geral, achei uma otima relação custo x beneficio.
Genuine Hotels.com guest review
1 night business trip Jun 23, 2015
A Traveler
BR
2.0 / 5Fair
"Paguei por um quarto e me colocaram em outro."
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    5.0
Paguei por um quarto com sofá cama mas ao chegar no quarto 123 me avisaram que não tinha. Interfonei e a recepção me disse que ligaria em seguida. Aguardei aguardei e nada. Liguei novamente mas o atendente não sabia do que se tratava. No dia seguinte pedi novamente, desta vez disseram que iriam providenciar. Aguardei aguardei interfonei aguardei e nada. Não resolveram. Não devolveram o dinheiro. Não pediram desculpas. Nota zero para todos os recepcionistas. Obs. O hotel estava vazio.
Genuine Hotels.com guest review
2 night family trip Jun 12, 2015
MARISTELA
BR
5.0 / 5Outstanding
"Excelente!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente estadia.
Genuine Hotels.com guest review
1 night romance trip Jun 10, 2015
MIGUEL NEWTON
BR
4.0 / 5Excellent
"Bem localizado"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Muito bem localizado, ideal para quem vai ter reuniões no Congresso Nacional.
Genuine Hotels.com guest review
3 night business trip May 26, 2015
André
BR
4.0 / 5Excellent
"Media"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Solicitei no quarto lanche e o serviço foi péssimo além do pedido ter chegado errado , chegou frio.
Genuine Hotels.com guest review
1 night trip with friends May 9, 2015
Tatiane
BR
4.0 / 5Excellent
"AGILIZAR O CHECK-IN E CHECK-OUT"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
ÚNICO PROBLEMA, SEMPRE FOI A LENTIDÃO E BUROCRACIA NO CHECK-IN E CHECK-OUT, NAO É POSSIVEL QUE NAO ENCONTREM UMA MELHOR MANEIRA!!!!!!!!!!!!!
Genuine Hotels.com guest review
3 night trip with friends Apr 30, 2015
JOÃO
BR
4.0 / 5Excellent
"Recomendado...muito boa localização!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Foi apenas durante o final de semana, mas recomendo. Bem localizado e silencioso.
Genuine Hotels.com guest review
2 night family trip May 1, 2015
Fabianna
BR
5.0 / 5Outstanding
"Indicado!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente atendimento, excelente jantar.
Genuine Hotels.com guest review
1 night romance trip May 1, 2015
A Traveler
BR
5.0 / 5Outstanding
"Dos qualidades de quartos"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Tem diferentes tipos de quartos, um mais novos e remodelados, fiquei em um quarto dos antigos, uma pena porque o lobby e instalações estão muito bons e não concidem com o que achei encontraria no quarto.
Genuine Hotels.com guest review
2 night trip Mar 28, 2015
Andres A
BR
5.0 / 5Outstanding
"Dia perfeito"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Desde o momento do check-in ao check-out tudo foi perfeito. No momento da chegada informei que tinha o status Platinum do programa de fidelidade e ganhei um upgrade do quarto e um welcome drink. No restaurante o jantar está delicioso e o atendimento foi nota 10. E o café da manhã tem várias opções de pães, frutas, sucos e atende perfeitamente a todos os gostos.
Genuine Hotels.com guest review
1 night romance trip Mar 20, 2015
Rafael
BR
4.0 / 5Excellent
"TRABALHO E LAZER"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
FOI UMA BOA EXPERIÊNCIA PARA UMA VIAGEM À CAPITAL DO PAÍS UNINDO TRABALHO E LAZER NO FINAL DE SEMANA COM FAMILIARES
Genuine Expedia guest review
Other trip Mar 9, 2015
SORIANO
BR
4.0 / 5Excellent
"Hotel muito bom"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel bem localizado, prox. ao shopping. Os funcionário são atenciosos e cordiais. Café da manhã muito bom, com café nespresso.
Genuine Hotels.com guest review
1 night business trip Mar 3, 2015
Priscila
BR
4.0 / 5Excellent
"Quarto ótimo mas Internet deixou a desejar"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
A estadia foi muito boa, em geral foi tudo muito bom, mas a internet deixou muito a desejar. Apesar de ser gratuita, o serviço de conexão estava instável e lento. Foi muito ruim pois tinha de trabalhar a noite e por várias vezes tive de utilizar meu 4g.
Genuine Hotels.com guest review
2 night business trip Feb 25, 2015
Nilson
BR
3.0 / 5Good
"Não vale o que cobra"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
O Hotel não vale o que cobra, o café da amanhã é muito pobre para custar R$ 32,00 e as condições do hotel estão ruim para o preço da hospedagem (R$ 346,00).
Genuine Hotels.com guest review
2 night business trip Feb 4, 2015
Francisco A
BR
5.0 / 5Outstanding
"Recomendo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Recomendo. Ótimo atendimento. Quarto limpo e em perfeitas condições.
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
BR
2.0 / 5Fair
"PESSIMO"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
ompletamente sem noção esse hotel: p piscina em manutenção,quarto com roupas de cama encardidas, varanda imunda até com tocos de cigarros.baldes de gelo acabaram e mandaram caçarolas e ainda nos cobraram pelo café da manha das duas diária RS 24.00 CADA .isso é capital desse PAÌS. UMA VERGONHA
Genuine Hotels.com guest review
2 night romance trip Dec 31, 2014
Telkia
BR
5.0 / 5Outstanding
"Tranquila e agradável!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Foi ótima! toda equipe muito atenciosa e simpática. O quarto era bem confortável e limpo. Só tive problemas para acessar a internet.
Genuine Hotels.com guest review
1 night trip with friends Dec 6, 2014
Walderson
BR
5.0 / 5Outstanding
"Quarto espetacular e aconchegante!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A estadia foi excelente! Ficamos num dos poucos quartos do hotel sem varanda, com vista para o Estádio Nacional. O quarto era ótimo, novo, limpo, reformado, espaçoso, com iluminação aconchegante, móveis novos, cama espetacular, travesseiros, muitos travesseiros!! TV com vários canais a cabo, room service rápido e com preços justos! Café da manhã variado e caprichado! A piscina do hotel, na cobertura, estava em reforma, mas a academia e sauna estavam funcionando normalmente.
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Leonardo
BR
4.0 / 5Excellent
"Final de semana foi Show!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Final de semana para rever amigos e assistir show de Paul Mccartney no Mané Garrincha.
Genuine Hotels.com guest review
3 night romance trip Nov 21, 2014
PAULO
BR
3.0 / 5Good
"Ótima localização, mas precisa se modernizar"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Ótima localização. Relação custo-benefício apenas razoável, pois o hotel claramente precisa reformar e modernizar suas instalações. O atendimento é bom e eficiente.
Genuine Hotels.com guest review
1 night business trip Oct 23, 2014
A Traveler
BR
4.0 / 5Excellent
"PEDINDO UM UPGRADE"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
HOTEL ANTIGO, PEDINDO UMA REFORMA. O QUE DE FATO ESTA ACONTECENDO. CORREDORES DOS ANDARES ACARPETADOS E COM FORTE CHEIRO DE CIGARRO. O QUARTO É CONFORTÁVEL E O PONTO ALTO É A DUCHA.
Genuine Hotels.com guest review
1 night romance trip Nov 8, 2014
FRANCISCO
BR
5.0 / 5Outstanding
"EXCELETE OPÇÃO. PRINCIPALMENTE NO FDS"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
LOCAL EXCELENTE E HOTEL, EXCELENTE. CAFÉ DA MANHÃ, FARTO E VARIADO. QUARTO BEM DISTRIBUIDO E ÓTIMA VISTA. O UNICO PROBLEMA, FOI A CAMAREIRA NÃO TER LIMPADO O LIXO.
Genuine Hotels.com guest review
1 night business trip Oct 24, 2014
EMILIANO
BR
4.0 / 5Excellent
"Falta de energia elétrica."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Faltou energia elétrica no hotel por mais de dez horas.
Genuine Hotels.com guest review
1 night family trip Oct 25, 2014
Paulo
BR
4.0 / 5Excellent
"Ótima localização"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Sempre que vou a BSB, hospedo-me nesse hotel. Ótimas localização e instalações.
Genuine Hotels.com guest review
1 night business trip Oct 21, 2014
Eduardo
BR
3.0 / 5Good
"clima seco"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    5.0
Dos 3 elevadores so 1 estava funcionando. estourou o esgoto e ficou um tremendo cheiro ruim no hotel e consegui dar no show estando hospedado no hotel.
Genuine Hotels.com guest review
3 night trip with friends Oct 11, 2014
Jomar Vieira
BR
5.0 / 5Outstanding
"Estadia perfeita!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel maravilhoso! Sem reclamações!
Genuine Hotels.com guest review
1 night romance trip Oct 11, 2014
Inácia
BR
4.0 / 5Excellent
""Quarto confortável"."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Fiquei muito satisfeito com as acomodações e a localização do Hotel. Indicaria para outras pessoas.
Genuine Hotels.com guest review
1 night trip Sep 27, 2014
Luiz Cláudio Fidalgo
BR
5.0 / 5Outstanding
"Excelente"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Voltaria a me hospedar com certeza! Ótimo!!!
Genuine Hotels.com guest review
1 night trip Sep 6, 2014
A Traveler
BR
5.0 / 5Outstanding
"Ótima Localização - Conforto"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Ótimo
Genuine Hotels.com guest review
1 night business trip Sep 1, 2014
Edemar
BR
4.0 / 5Excellent
"Quartos Confortáveis"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Muito bom.
Genuine Hotels.com guest review
1 night trip Aug 29, 2014
A Traveler
BR
4.0 / 5Excellent
"otima localização"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Muito boa , apenas o ar condicionado do quarto não estava funcionando direito
Genuine Hotels.com guest review
2 night trip with friends Aug 22, 2014
marcia
BR
3.0 / 5Good
"Bad service and wrong room"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The room was actually OK but it was totally wrong from the description on Hotels.com and Mercures own website. According to the personnel the rooms have been renovated so they removed the balcony, and there is no pentry in the room I booked. But the description haven't been changed. Booked a Executive room at a "Executive" floor but there were no such floor. Floor 14 was Privilege apartment according to the sign in the elevator but they told me that sign was old and wrong so I was put on floor 13. Then when I asked about the balcony the showed me an old room with just a french balcony just to not let me change room because they of course know that I would not go to a old and not renovated room. They told me there were no other rooms with balcony's but looking at the building from the outside there were many rooms with large balcony's and the hotel was not fully booked. To add to it all the personnel lied to me and first told me that the room I was in is the same as floor 14 and then they changed and said it was even better than the room on floor 14..
Genuine Hotels.com guest review
3 night business trip Aug 18, 2014
Marcus
SE
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