"A great place to get engaged!"
I decided to stay at the Sonesta on the Fourth of July, as the year before I was in Coconut Grove to see the fireworks and thought of how convenient it would be to stay in the hotel. The hotel has many rooms with balconies looking out to the park and bay. Coconut Grove tends to get pretty full on the Fourth of July and some roads to access the hotel […] get blocked off. Yet, it was so nice to take a walk to find a restaurant for dinner, and relax on the balcony for fireworks. The best surprise is that my boyfriend proposed to me on the balcony as soon as the fireworks started. The hotel is BEAUTIFUL and extremely clean. I do not think I have ever felt more comfortable at a hotel. Read moreGenuine Hotels.com guest review
"Sailing in Coconut Grove"
Arrived late and they upgraded us to a corner suite! Perfect location to walk to Dinner Key Marina and Scotty's Landing - Great Mahi sandwich. It is is much quieter than South Beach will all the International class you can ask for.Genuine Hotels.com guest review
"Great location, nice hotel, poor room condition!"
The hotel lobby was very welcoming and I looked forward to my stay at the Sonesta. However, that changed once I got to my room, which was quite run down. I had a red stain on the carpet, brownish stain on the foot of the bed covering, the toilet bowl looked like it was quite scratched up, the drain in the bathtub had excessive residue and hair on towels. I […] travel often, and while the hotel itself would probably justify the four star rating, the room definitely doesn't. The staff was average, although I was surprised that at checkout I wasn't even asked if I enjoyed my stay?! The location is great - close to the water/park and Cocowalk. Read moreGenuine Expedia guest review
"Great hotel for a couple and family"
Very nice hotel, staff is very good . Room was very very clean.. For sure will come back ..Genuine Expedia guest review
The staff was friendly and the neighborhood was great. It was hard to get a taxi at times but the hotel staff did everything they could to get me one. The view from a balcony room was great and the pool and gym were also nice. I would definitely stay there again.Genuine Hotels.com guest review
"hotel review - OK but not 4 star in all regards"
Hotel is very convenient to the grove area. Carpet had some burns or dirt. Sofa and chair also had some spots. Bedding, towels, etc ok. Parking is not free - seems to be the standard in this area. did not use hotel wifi Pool area is nice, good view of the bay. Overall recommend, but think the hotel should address the carpets and furniture, as […] it does not meet 4 star standards. Read moreGenuine Expedia guest review
"Noisy, Other rooms might have been better"
We booked an ocean-view room over graduation weekend and got put in a shoebox sized room with a window. Looks like nearly every other ocean-view room had a balcony. Called but all rooms were full. Appointments seemed to vary - ours had a tile hallway and floor and thin wall to an adjoining room so we got a lot of noise from the hallway and next door. […] It worked for its purpose but we'd go elsewhere next time we need to be in the area. We paid a lot but figured it was enough to elevate over the truly overpriced properties in Miami but we were wrong. Read moreGenuine Hotels.com guest review
"Overrated, not worth more than three stars"
The hotel seemed nice on the web site, but once we arrived and got our room, we were very disappointed: our room was very small and very standard, not worth four stars. There propably were nicer rooms with better views in the hotel but this was our experience. The hotel staff was not rude but not friendly either. We will not stay here again since there […] are much better hotels in the same area. Read moreGenuine Expedia guest review
"Beautiful hotel in the heart of the grove"
Hotel is in a great location with beautiful views. The staff was very accommodating and the dining was very enjoyable. The only downside was that our particular one-bedroom suite was in need of some repairs. Some of the floor tiles were cracked, one of the showers made a very loud while noise while running and hot water seemed to be in short supply […] . Read moreGenuine Hotels.com guest review
"Convenient with good dining, polite staff"
My wife and I spent the weekend at the Sonesta. It is an easy walk away from Cocowalk and a nice assortment of restaurants at the center of Coconut Grove. A particularly pleasant surprise was the Panorama Restaurant & Sky Lounge, where we had a very good late evening dinner overlooking Biscayne Bay. Lovely view. Servers were polite and efficient. Our […] room was tidied up a bit late on Saturday but I suppose that's a minor complaint in context. The front desk staff was also quite nice and helpful. Read moreGenuine Expedia guest review
For the money you should have been entitled to a buffet breakfast. The service was ok at bestGenuine Hotels.com guest review
"You need to be kucky with the room...."
The hotel is nice but I guess you need to be lucky on the rooms...we had a tiny one in a corner, no worth at all the price. The nice thing is the pool and the terrace.Genuine Expedia guest review
Only stayed one night but it was very enjoyable. Right in the heart of Coconut Grove -- easy walking distance to shops and restuarants. View was beautiful and pool was very nice. Went on a great run right from hotel along a bike path. Park nearby.Genuine Hotels.com guest review
"Convenient spot for living it up in the city."
The hotel has gorgeous views from the pool, and is so convenient and close to all the great restaurants and shopping centers. I stayed there with my husband and two year old, and we had an amazing time. This was our first time not to stay in South Beach, but we loved the Coconut Grove experience, and we will be coming back.Genuine Expedia guest review
"Dont expect to get a cab"
this hotel is beautiful but if you are don't have a rental car - don't expect to get a cab - I waited an hour for one and was late to a dinner - and this was after I called it 30 minutes before I came down. You can also hear everything so my neighbors kept me up at night. It really easy beautiful though and the views and location is fabulous - you can't […] beat it.. as long as you walk! Read moreGenuine Hotels.com guest review
Nice room, good location - close to shops and restaurants in Coconut Grove. Room was nice. Parking wasn't as bad as I had read by others, but the front desk staff did not go out of their way to help us when we asked specific questions. I am not a fan of elevators to begin with and the elevator room key card did not always work as it should. One evening […] we had to get another key from the front desk after being stuck in limbo on the elevator. They stated that they were having issues with the cards. Read moreGenuine Expedia guest review
This by far has been one of the best hotels I have stayed at in the past. The location is great and very convenient if you'd like to travel to downtown or to South Beach, etc. Really enjoyed my stay here. Would recommend this to anyone looking for a nice place, in a nice relaxing environment. Lots of places to eat within walking distance. Coconut Grove […] is very beautiful. Read moreGenuine Expedia guest review
"coconut grove waterview"
We really liked the hotel location, view, and most of the service. We were REALLY dis-appointed to receive a "superior" room that did not have a balcony. According to their in room hotel description only STANDARD rooms do not have a balcony. As the hotel was sold out we could not even negotiate an upgrade to balcony. Upon check out the front desk sent […] the bell man but did not call for our car. We almost missed our flight even though we were only 15 minutes away from the airport. We had to wait almost 30 minutes as there were MANY TENNIS PLAYERS waiting ahead of us to get their car. The valet was very sorry and reported the incident to the front desk, but that was of no real value. We still had to wait as the only ONE poor car hop ran his butt off trying to get everyone's car. Read moreGenuine Hotels.com guest review
"Great view, poor rervice,"
Disappointing service. Petty charges for coffee in the room- beyond the first packet.Genuine Expedia guest review
Hotel was very clean and excellent location.The bedding was excellent. Not a very good variety of food in the restaurant.Genuine Expedia guest review
"Nice Hotel with View but Loud Band down the Street"
Loud noise from band down the street that kept us awake all night. Had to finally move rooms at 1:30AM. Manager said they are working with the City to shut down the outside band that is loud and never stops. room and view were superb but the loud noise defeats the nice hotel. If you stay get a room on the front of the hotel facing the bay away from […] the noise. Read moreGenuine Expedia guest review
I would not have a problem staying at this hotel again, particularly if the rate was much lower than other hotels like the Ritz. Nice lively location. Live music at Coconut Walk can be heard late at night (i.e. 1am) in the hotel room. This was not a major problem for me but it could be for others. Valet staff was friendly but I did not get a warm welcome […] from the front desk. I enjoyed dinner and wine at the restaurant on the 8th floor by the pool. Rudy was a great server and remembered my favorite wine. Pool did not look as attractive during the day. Dim lighting was able to hide dingy pool pillows. Room chairs were dated. Bed and pillows were comfortable. Convenient location to University of Miami. Read moreGenuine Expedia guest review
"Great hotel for business stays or a quick get away"
Pay the extra money for the bay view room - If you get a city view room, you can stay in another hotel for a lot less money. The parking ($23 per night) was ridiculous for a hotel in this location, but that was really my only complaint. The hotel itself was so quiet (I stayed on Thu/Fri nights) I had to download a sound machine app on my phone so […] I could sleep! Walking distance to tons of great restaurants. Read moreGenuine Expedia guest review
"Great location but overpriced!!"
Overpriced!! The curtains were torn and the "superb bay view" was a view of the park across the street. There was no balcony and the room was small.Genuine Expedia guest review
"Nice spot in South Miami"
Great location. Beautiful room with a great view of the city. Nice pool and bar. Helpful and professional staff. Easy access (walkable) to shopping, variety of dining options and night life activities. We had a blast and will return. Highly recommend you visit.Genuine Expedia guest review
"Great place, great neighborhood, great value."
We have fairly high expectations and were very pleased. This is a great value.Genuine Hotels.com guest review
The A/C was making a lot of noise, we ask them to check it. Suppously the had fix it but they did not. My wife got sick the second day and she couldn´t get out the room until late that day, when we ask someone at the front desk to clean the room the fisrt answer was NO!!!!Genuine Expedia guest review
"Comfortable and convenient"
We try to book suites so our daughter has a separate room from us, and we chose this hotel because it seemed "nice" and had real suites (i.e. more than a sitting area across from the bed) while being half the price of the Ritz-Carlton. Well, we were very impressed. Bonus points for the kitchen: loved having a real fridge/freezer with ice maker, real […] drinking glasses and real wine glasses, and somehow it just feels better getting a glass of water from a kitchen sink than a bathroom washbasin! I could quibble about the bathroom only being accessible from the bedroom, but it's not a big deal. We ended up in a corner suite, which they told us was an upgrade. The balcony had both chairs and loungers, was accessible from both rooms, and overlooked the bay. More bonus points. The hotel is in a great location, and the staff were very friendly and helpful. A gentleman named, I think, Gustav, was particularly helpful. If I have to find things to critique as well as praise: the beer selection at the pool could have been more exciting (but the caipirinha was good!), and of course it was loud on Friday night. It's Miami, and a hotel near the action will be noisy come party time. Download a free white noise app for your smartphone and get a pair of "Quiet Please" earplugs. I had the earplugs and slept like a baby; it was only my husband who was disturbed. Read moreGenuine Expedia guest review
"Charge too much for parking"
The hotel charges $23 per day for parking. This is an unexpected and unreasonable amount given the alternatives in the area.Genuine Expedia guest review
The minute you walk in you feel like you are in a boutique hotel - smelled amazing and the staff was courteous and friendly. The room had an amazing view and all the amenities were great. Being so close to restaurants and shopping was also perfect as well as lots of great walking areas.Genuine Hotels.com guest review
"Location saves this hotel"
I highly recommend the poolside restaurant and the neighborhood is wonderful. Our room's balcony was so tiny that a chair could not fit. There was grime on the minibar, and missing lightbulbs in the bedside lamp. All that said, the area may make me a repeat customer.Genuine Hotels.com guest review
"Walking distance to all the shops and restuarants"
We are very satisfied over all. I highly recommend Sonesta to my friends and absolutely will consider staying in this hotel again in the future. Thank you.Genuine Hotels.com guest review
Although the first impression of this hotel is gorgeous, the rest was less than desirable. The valet line was always backed up making for an aggravating time waiting to drop off your car, however the valet crew were pretty quick to retrieve the car which was nice. The check in was a bit awkward, we asked for an upgrade, was told there was one available […] and then another associate came over, said something in another language and then we were told the upgrade was no longer available. Well we had already paid for the room through Hotels.com and gave our debit card for "incidentals", and the next morning find out the entire amount was taken from our debit card, causing all of our weekend spending funds to be tied up in holding with the bank. Our room was pretty and the bed was exceptionally comfortable, however every time we needed to flush the toilet we had to lift the lid and jiggle the chain because the handle wasn't working, as well as the sink being clogged to the point where we couldn't even use it. At checkout, we discreetly told the clerk about our issues and were offered nothing more than I'm sorry and you owe $65 for the mini bar. Coming from someone that works in the service industry, I would have done a lot more to make sure the customer left happy, instead I left very disappointment and will not be back. Read moreGenuine Hotels.com guest review
Very nice hotel. Restaurants nearby, walking distance.Genuine Expedia guest review
"Great facilities, Overall Good Service"
All was great with the exception of the car valet...slow service even when calling ahead and forgot to get my car after calling.Genuine Hotels.com guest review
"Excelent all the way"
Great location, great service, awesome facilities.Genuine Hotels.com guest review
Beautiful hotel. It's right next to Coco Walk (a small outdoor shopping area with some resturants). Coconut Grove it nice but not really the heart of the city so if you are looking for the city nightlife, shopping, etc it's a taxi ride away. The hotel was very nice, staff very helpful. My room had a complete kitchen/ fridge. My only real complaint was […] there was no place to print a boarding pass. I was directed to a computer that charged $8 for 15 minutes of use. This is the first hotel I've been to recently that didn't have a computer for guests to print boarding passes. I would stay here again if I was in the area. Read moreGenuine Hotels.com guest review
Always a treat staying at this hotel. Originally were in a room without a balcony or much of a view. Hotel staff was kind enough to scrounge up a new room with a balcony overlooking the pool and bay which was fantastic. Staff has always been extremely attentive and accomodating. One would be hard-pressed to find a problem with the hotel.Genuine Hotels.com guest review
Our first room looked great ... but no hot water. A few calls later, that was repaired ... only to discover that there was no electricity for the hair dryer. The engineer was not able to repair. We were moved to another room without the bayview and ... no hot water. That was repaired but made us late for a dinner meeting. When we were finally able […] to leave for dinner, the garage sent up the wrong car ... which was better than the next day when the driver brought up the correct car ... and hit a railing. At least the front desk supervisor was on her game - we were comp'd for the next day's breakfast & dinner and did not have the pay the $23/day parking fee. Read moreGenuine Expedia guest review
I have stayed at this hotel on numerous occasions and I must say, that it is my home away from home! :-)Genuine Expedia guest review
"Beware: A confirmation is no guarantee here!"
After having a confirmed reservation for months, my husband and I arrive at the hotel ready to check-in and are told no rooms were available due to the hotel being oversold. Only after my husband had a meltdown in the lobby did the manager give us a room. The rooms were only average as they need updating and better decor. The view is lovely.Genuine Expedia guest review
The stay of Miami is very good, I had a good time in the hotel. Everything in the hotel is perfect and everyone is so helpful.Genuine Hotels.com guest review
"In heart of Coconut Grove"
Nice hotel, but staff needs more training in customer service. Even though I was staying 2 days, they deactivate your room cards on the first day. The wait staff in the eighth floor restaurant was plentiful, especially in that there were only two other customers in the place. But I had to get up and ask someone to serve us, after sitting there for ten […] minutes. The valet could not find my car key, costing me a half hour of my evening. Read moreGenuine Hotels.com guest review
I went for a one night stay, it was quiet and relaxing with great views of the bay. I recommend this hotel, location is great and service was quick and friendly.Genuine Hotels.com guest review
"Feels like you are in a 2-star highway motel"
The location is great but otherwise this is a 2-star hotel. In the room it feels like you are in one of those Super 8 motels on the highways not like a 4 star hotel in Coconut Grove! There was that "old stuff" smell in the room and the bath-top was stained with with the marks of the bath-mat. The cabin door that contained the mini refrigerator was broken. […] The carpets in the room was all worn out. They didn't even bother with room service for my second night. Read moreGenuine Expedia guest review
It was a great location and view was spectacular.Genuine Hotels.com guest review
"Thought it would've been better..."
I recently went there to enjoy a birthday weekend with my boyfriend and we were a bit disappointed with the service we received at the reception desk. The overall look of the hotel was gorgeous, but it's mainly the lobby area that was appealing. The room they first tried to give us was not the room described on hotels.com. Very small and didn't have […] a balcony. And the receptionist, Daniela, was extremely rude about switching our room. First she tried to charge us addtl $ but we showed her our booking info and then felt obligated in switchig the room. When we got our corrected room, it was very pretty and clean. Maid staff was amazingly nice. The location of the hotel was good. But I probably would not stay there again. Read moreGenuine Hotels.com guest review
"Great for pleasure or businness!"
Upscale hotel for a great price deal!!! For businness or pleasure. Very close to the Miami Int'l Airport. Nice view, very comfortable and nice place (Coconut Grove)!Genuine Expedia guest review
"Great stay with no issues."
Pros: Room was clean, view was outstanding, service was great, free wireless internet, location is great, near food and drink (ask the valets for recommendations). Cons: No HBO, etc., computers in the lobby to print a boarding pass cost money, valet parking only.Genuine Hotels.com guest review
"Great hotel for price"
Service was perfect. The staff went far above the norm to place .location of hotel is amazing.plenty of things to do and fine dining avaible at hotel and areaGenuine Expedia guest review
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