"Excelent all the way"
Great location, great service, awesome facilities.Genuine Hotels.com guest review
Beautiful hotel. It's right next to Coco Walk (a small outdoor shopping area with some resturants). Coconut Grove it nice but not really the heart of the city so if you are looking for the city nightlife, shopping, etc it's a taxi ride away. The hotel was very nice, staff very helpful. My room had a complete kitchen/ fridge. My only real complaint was […] there was no place to print a boarding pass. I was directed to a computer that charged $8 for 15 minutes of use. This is the first hotel I've been to recently that didn't have a computer for guests to print boarding passes. I would stay here again if I was in the area. Read moreGenuine Hotels.com guest review
Always a treat staying at this hotel. Originally were in a room without a balcony or much of a view. Hotel staff was kind enough to scrounge up a new room with a balcony overlooking the pool and bay which was fantastic. Staff has always been extremely attentive and accomodating. One would be hard-pressed to find a problem with the hotel.Genuine Hotels.com guest review
Our first room looked great ... but no hot water. A few calls later, that was repaired ... only to discover that there was no electricity for the hair dryer. The engineer was not able to repair. We were moved to another room without the bayview and ... no hot water. That was repaired but made us late for a dinner meeting. When we were finally able […] to leave for dinner, the garage sent up the wrong car ... which was better than the next day when the driver brought up the correct car ... and hit a railing. At least the front desk supervisor was on her game - we were comp'd for the next day's breakfast & dinner and did not have the pay the $23/day parking fee. Read moreGenuine Expedia guest review
I have stayed at this hotel on numerous occasions and I must say, that it is my home away from home! :-)Genuine Expedia guest review
"Beware: A confirmation is no guarantee here!"
After having a confirmed reservation for months, my husband and I arrive at the hotel ready to check-in and are told no rooms were available due to the hotel being oversold. Only after my husband had a meltdown in the lobby did the manager give us a room. The rooms were only average as they need updating and better decor. The view is lovely.Genuine Expedia guest review
The stay of Miami is very good, I had a good time in the hotel. Everything in the hotel is perfect and everyone is so helpful.Genuine Hotels.com guest review
"In heart of Coconut Grove"
Nice hotel, but staff needs more training in customer service. Even though I was staying 2 days, they deactivate your room cards on the first day. The wait staff in the eighth floor restaurant was plentiful, especially in that there were only two other customers in the place. But I had to get up and ask someone to serve us, after sitting there for ten […] minutes. The valet could not find my car key, costing me a half hour of my evening. Read moreGenuine Hotels.com guest review
I went for a one night stay, it was quiet and relaxing with great views of the bay. I recommend this hotel, location is great and service was quick and friendly.Genuine Hotels.com guest review
"Feels like you are in a 2-star highway motel"
The location is great but otherwise this is a 2-star hotel. In the room it feels like you are in one of those Super 8 motels on the highways not like a 4 star hotel in Coconut Grove! There was that "old stuff" smell in the room and the bath-top was stained with with the marks of the bath-mat. The cabin door that contained the mini refrigerator was broken. […] The carpets in the room was all worn out. They didn't even bother with room service for my second night. Read moreGenuine Expedia guest review
It was a great location and view was spectacular.Genuine Hotels.com guest review
"Thought it would've been better..."
I recently went there to enjoy a birthday weekend with my boyfriend and we were a bit disappointed with the service we received at the reception desk. The overall look of the hotel was gorgeous, but it's mainly the lobby area that was appealing. The room they first tried to give us was not the room described on hotels.com. Very small and didn't have […] a balcony. And the receptionist, Daniela, was extremely rude about switching our room. First she tried to charge us addtl $ but we showed her our booking info and then felt obligated in switchig the room. When we got our corrected room, it was very pretty and clean. Maid staff was amazingly nice. The location of the hotel was good. But I probably would not stay there again. Read moreGenuine Hotels.com guest review
"Great for pleasure or businness!"
Upscale hotel for a great price deal!!! For businness or pleasure. Very close to the Miami Int'l Airport. Nice view, very comfortable and nice place (Coconut Grove)!Genuine Expedia guest review
"Great stay with no issues."
Pros: Room was clean, view was outstanding, service was great, free wireless internet, location is great, near food and drink (ask the valets for recommendations). Cons: No HBO, etc., computers in the lobby to print a boarding pass cost money, valet parking only.Genuine Hotels.com guest review
"Great hotel for price"
Service was perfect. The staff went far above the norm to place .location of hotel is amazing.plenty of things to do and fine dining avaible at hotel and areaGenuine Expedia guest review
"Good but not great"
Overall the experience was good. The staff was courteous and the location is near points of interest and just a short drive to the beach. The only issue we had was the noise. In our room you could hear a whistling sound whenever the water was running. You could also hear the television next door. In another room this may not be an issue. I am not s […] ure. Read moreGenuine Expedia guest review
"Nice retreat in Coconut Grove"
Noisy on city view because of band at Coco walk that plays till 3 am.Genuine Expedia guest review
"Hotel/staff very good. Food was negative."
POSITIVE: Very nice overall! Staff and valet attendants were friendly and helpful..even when I decided not to valet and park next door. Rooms and amenities just right! Pool area was cool with shaded canopies. NEGATIVE: My only gripe was the food from Panorama looks great but salty or super bland. The rice was hard/undercooked? As Gordon Ramsey say […] "TASTE YOUR FOOD BEFORE IT GOES OUT!!" Read moreGenuine Expedia guest review
"Hotel was classy and quant excellent restaurant"
We booked the Sonesta hotel on a auction-type website looking for an inexpensive 4-5 star while visiting Miami on business. We probably would not have booked if we had to pay full price just because there are great deals online all the time. Get great hotels cheaper is my motto... Now on to the hotel. It was a beautiful boutique hotel, i.e. small quaint […] atmosphere with high class decorations. Our room was a king bed room and had a great sized wall monuted flat screen TV in room movies, and very comfortable bed. The bathroom was over sized with a larger than normal bathtub. The ONLY draw back was that the room was small. Plenty of room for everything but just not what we have grown accustom to in a 4-5 star. DO NOT, DO NOT, DO NOT miss eating at the restaurant if you like and pay for FINE DINING. We love to try new things and experience the local cuisine when we travel and was not disappointed. We didn't 'like' everything we ate but it was because of our personal preference not the food or cooking. But the 'different food' experince was great And the manager was out of his mind trying to please and make everyone happy! Fantastic experience. Read moreGenuine Expedia guest review
I enjoyed my stay and I would definately revisit this location. The hospitality and service amongst the staff is impeccable. My only "suggestion" for this sonesta is that hey do some remodeling to the rooms. I always stay in the one bed room suites and ive noticed that some of the units are remodelled and others are in need. the wear and tear of the […] furniture is not out of hand but it is noticable. the drapes looked torn and had some cigarette burns on them. I really do love this hotel i just feel like its time for them to do some minor renovating. Read moreGenuine Hotels.com guest review
Great Affordable stay. My girlfriend and i had great fun. The rooftop pool and the view is really nice.Genuine Hotels.com guest review
"Great hotel with a great gym"
Gym and Pool were definite pluses for this great hotel. Will stay there again when in Miami.Genuine Hotels.com guest review
"Great view, small Rooms."
Very friendly staff, probably the best I've experienced in the Miami area, Amazing bay view from the pool area but very small Room.Genuine Hotels.com guest review
I'll stay there again-hope it won't be raining next time!Genuine Hotels.com guest review
"Will not recommend to friends."
The room was relatively small, don't be trick by their pictures. It doesn't come with balcony. The bathroom was very dirty when I checked in, pool was close due to a glass. Location was nice, only 2 minutes away from Coconut walk. I wouldn't say it's a true 4 stars, I would only give it a 3.Genuine Expedia guest review
"Nice, but be forewarned."
Be aware that the charge for automobile parking adds more than $20 per day. No breakfast is included but nice pool and 8th floor deck. There was never any ice in the ONE ice machine for a 22 story hotel. Ice had to be obtained from the restaurant/bar. Good views of the bay and Coconut GroveGenuine Expedia guest review
This hotel was great. A good location, nice rooms and smelt great. It had a fresh almost spa like smell, which they told me was lemon grass and green tea pumped through the AC. The only negative was the parking which is $23 plus tip per day. However the entrance just before the hotel is a car park and they do a rate for hotel guests of $15 per day, […] this saves you a few dollars. I would return again. Read moreGenuine Expedia guest review
This is a wonderful hotel, loved everything about it except paying for parking. great Lobby, great room and great view.Genuine Hotels.com guest review
"Sonesta Hotel, Cocomnut Grove, FL"
Excellent quality hotel and superior service but do not recommend the restaurant which was a disappointmentGenuine Expedia guest review
"Affordable, nice, relaxing"
Great restaurant, rooftop pool was nice but taller glass on the edges would prevent some of the wind from making sunbathing uncomfortable. Staff was great, food was great. Kitchens could be updated, but were clean and well put together.Genuine Expedia guest review
"Convenient and comfortable lodging in Miami"
I stayed in this hotel with my family for a week while we vacationed in Miami and it was simply perfect. Great location, the staff was helpful and cordial and just as you enter the lobby welcomes you with a pleasing scent. On the down side, which is not a problem but just a observation, the overnight parking service is somewhat expensive. Aside from […] that, I highly recommend this hotel, specially for an older more mature crowd, since I get the feeling that's they're main target. Read moreGenuine Expedia guest review
Great for business travelers! The room was clean and the staff was friendly.Genuine Expedia guest review
"Not what we expected"
Nice hotel, comfortable rooms. Restaurant food was good but overpriced. Enjoyed local restaurant food much more. Enjoyed our stay prior to a cruise, nice place to relax.Genuine Hotels.com guest review
"Batting a thousand"
This hotel has everything going for it. From it's drop dead gorgeous roof top pool and restaurant to it's fabulous location. Will return at the earliest opportunity. The Garden restaurant next door is a great spot to eat as well.Genuine Hotels.com guest review
"Poor Service Clouds a Beautiful Setting"
We were unable to check into our room until nearly two hours after the check in time. When we finally got to the room, we found that it looked nothing like the actual picture displayed online and we ended up paying additional money for a larger suite. I thought it would have been appropriate to provide the larger accommodation due the prior inconvenience...but […] that wasn't the case. The following day, we asked for some additional time (late checkout) to get out of our room and the front desk was not only disproving but extremely rude. The hotel was aesthetically pleasing and the location was fantastic, but the poor service was completely unacceptable and I will never give that hotel my business again. Read moreGenuine Expedia guest review
"Sonesta stay Coconut Grove"
Except for check-in, our stay was great. The neighborhood is loaded with shops and restaurants, and the marinas are beautiful. The girl (Daniella) who checked us in was not friendly and not accomodating. Our room wasn't ready, and when we would not take a standard room (we had reserved one with a kitchen), she was very brusque. She said she would call […] us when our room was ready, but she never did. We checked back a few hours later and the gal at the desk cheerfully told us our room was ready (no idea how long it had been....) Read moreGenuine Hotels.com guest review
"Beautiful views from room, poolside & restaurant, passionate employees & ideal location!"
Sonesta is a fantastic hotel, top notch in every area. The dining room/bar tabs can be a bit pricey; more vegan options on the menu would be a great addition, and I really appreciated their efforts to accommodate me as best they could. Very friendly & helpful staff, all wearing their passions on their badges, literally. Kitchenette facilities were […] great to have in the very comfy & pleasant rooms. I will definitely chose to stay at Sonesta for my next Miami visit. Read moreGenuine Expedia guest review
This hotel was outstanding for quality & price. Absolutely a wonderful location- close to Coconut Grove, park and waterfront. Restaurant food very good & reasonable prices, however service was slow. The hotel was very clean & updated.Genuine Hotels.com guest review
"NOISE AND BED BUGS"
We had to move 3 out of our 4 nights that we stayed at this hotel. The first night there were bed bugs on the sleeper couch! They moved us to a room that directly faced CocoWalk and there was LOUD music and noise until 3 AM. Impossible to sleep! They finally moved us to a room facing the marina and comped us amenities, although they did not tell us, […] so we were not able to take advantage of this. We will not be staying here again, nor do I recommend this hotel due to the noise level and questionable cleanliness. Read moreGenuine Hotels.com guest review
"Great Coconut grove location"
The hotel was very nicely appointed. Room very quite large for Miami. Restaurant was also good. About a block from Cocowalk which was nice. Improv is close, great Biscayne Bay views also. Easy to get to as well. Overall recommended.Genuine Hotels.com guest review
"Sonesta was Great"
Me and wife stayed at The Sonesta for three days. It is in a goo location and only about 10 minutes from South Beach, and shopping areas. The hotel is in excellent condition and staff were vey helpful. I would stay there again.Genuine Hotels.com guest review
"sonesta coconut grove"
it's a good hotel, very cleanGenuine Hotels.com guest review
Staff was very accomodating. Rooms were spacious. Convenient distance to everything.Genuine Expedia guest review
"Great location and service, lousy room."
This hotel is actually a condominium hotel and most of the people actually live there. We did not know this when we booked it. Our room was extremely small, about the size of a cruise ship veranda room. It did not have a balcony (one of the few) although it did overlook the water. It also had no mirror in the room, only in the bathroom. The closet was […] tiny and it had only one chair along with a desk chair. Larger rooms are difficult to get as most of the place is used as a residence for people. They either rent or own. The pool was great and overlooked the marina and the water. We stayed there over July 4th and it was a great location for fireworks. It was packed although they screened everyone who came into the "hotel". It is named "Sonesta Hotel and Suites", but should be named Sonesta Hotel and Condominiums". The people were very nice however, but I would not stay there because of the size of the room. Read moreGenuine Expedia guest review
Stayed in for 3 days visiting Fl. and I'm happy with my decision that i stayed at Sonesta ..great pool , restaurant and the room is very spacious and clean. the staff are really friendly and helpful always catering to your needs ...Over all i definately will stay there again.Genuine Hotels.com guest review
"sonesta coconut grove in miami, fl"
GREAT HOTEL, GREAT SERVICE!! the staff were very friendly and the stay was great. the room was very clean as well. would DEFINITELY return again soon!Genuine Hotels.com guest review
"Sonesta - Convenient Location, Great Views"
The Sonesta is conveniently located near the CocoWalk shopping center, which has a great variety of shops and restaurants. In addition, there are some great little independent restaurants within easy walking distance. Plus, if you stay in the suites, which have a full-size kitchen, you can walk to the Fresh Market, which has a terrific selection of […] fresh produce, organic food and beer/wines. My room was on the 19th floor, with a gorgeous view of the bay. I would definitely stay there again. Read moreGenuine Hotels.com guest review
"Cocunut Grove a beautifil place to be."
Enjoyed hotel, however upgraded to a bayview room and was given a corner room with a balcony you could only stand on.. No sitting room :(Genuine Expedia guest review
"One of the best hotels I've ever stayed in the US"
Clean as a high quality European hotel. Amazing lobby, rooms very clean and luxurious. Picked it randomly but was proud of my choice! Stayed in 16th floor in a room with a pool view and the view of the sailboats in the ocean. Would definitely stay there if I traveled to Miami again. Great quality per price. VEry close to freeway to go to South beac […] h. Read moreGenuine Hotels.com guest review
"We love this hotel!"
This hotel was simply lovely! The service of the staff is amazing...The amenities were great, the food was delish....clean rooms. Most of all-- the service was 5 star from the valet to the front desk to the room service...Genuine Hotels.com guest review
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