"2 bedroom suite"
Check in was at 4 and they didn't have a room till after 4:30.Genuine Hotels.com guest review
"Watch out for hidden fees"
I checked in at this hotel coming back from a business trip, en route back home to the Caribbean. As I usually do, I stayed the weekend in Miami, in order to do some shopping. The good: The facilities are fine, the bed comfortable, location fine, parking free, decent WI-FI, good included breakfast... I booked this hotel from the Hotels.com website. The […] bad: I was greeted nicely and checked in. I went back down to ask for packages I had ordered to be shipped to the hotel. To my horror, I was then told that they charge you 5$/package/day for this service. All in all, they wanted 175$ for releasing my packages! Nowhere on the hotels.com website does it mention this... I have experienced other hotels that charges you a flat fee per package, but not by the day on top of this! They told me this was explained on their website (but I didn't book through their website, so never had a chance to be informed about this policy. Long story short, I would not have booked at this hotel had I known this, and I will never return neither. They reluctantly agreed to reduce the charge by 50%, but that is still way too much in my view. Be aware of hidden fees charged by the hotel... Read moreGenuine Hotels.com guest review
Response by Residence Inn by Marriott Miami Aventura Mall Dear Guest, Thank you so much for sharing your feedback, I would like to also apologize for the miscommunication. It is true that our Hotel charges a daily fee to storage packages. Due to the proximity to the Aventura Mall 80% of our guests stay with us to go shopping and because of that we have to employ additional associates and invest in additional resources in order to be able to handle the immense number of packages we receive on a daily basis. Such information it's posted in our hotel website, unfortunately we have very little control over what information is omitted in the third party websites like the one you chose to use. I hope this explanation clarify things and we thank you one more time for your business. Come back to see us soon!
"Maid wakes you up even with privacy sign"
Terrible stay. Came for funeral, wanted to sleep past 8:00. Had privacy sign on door, maid knocks and 20 seconds later try's to open door--luckily I had the equivalent of a door chain on the door --metal that swings over and only allows opening an inch. I opened the door later to check if the sign was still there --it was--she just didn't care. By […] the way I also had the deadbolt out--so there key opens anything. Very noisy -- there is a huge gap between the bottom of the door and the threshold that allows all the noise in the hall to come in. Was woken up by late arriving checkins or people just out late. The fold out couch's mattress was less comfortable than sleeping on the carpet. There is no room service. The parking is very scarce with a bank next door that will tow. Read moreGenuine Expedia guest review
The room assigned to us is really designed for one person,not two. It had no closet, no full length mirror. It had a movable rack in the bedroom on which to hang clothes. It was very uncomfortable for two people.Genuine Hotels.com guest review
Great desk staff, smiling, genuinely helpfulGenuine Hotels.com guest review
"first time visitor"
superGenuine Hotels.com guest review
"1 week holiday!"
Everything was great, and its always nice when you have a suite with the extra space, and the fridge and all the ammenities of a small apartment.Genuine Hotels.com guest review
The staff was the friendliest and most helpful staff I have ever seen.Genuine Hotels.com guest review
"exceptionally nice hotel"
great suite, exceptional staff, very nice very friendly. very good breakfast.Genuine Expedia guest review
This kind if hotels are pratical and convinient. The staff are ok , not very helpful , sort of military style. The food is also ok, not the healthy style if you are looking for that kind of food, also what you would get at any cheap buffet.Genuine Expedia guest review
I was satisfied.Genuine Hotels.com guest review
"Nice hotel inside Aventura Mall parking."
Food available and near Aventura Mall. Need more bilingual personal to understand guessGenuine Expedia guest review
"Great hotel a mile from the beach"
Breakfast was great, hotel employees serving breakfast were friendly and it was free. Front desk employees were nice and helpful. A mile from a nice beach. Also located on a 3mile running loop if u run. Weight room good. Pool and hot tub not crowded. Good experience.Genuine Hotels.com guest review
"very good location, very clean."
Excelent location for Aventura area. Very secure. Very clean, excelent rooms, size is very confortable even if you don't use the kitchenette.Good breakfast, nothing special but good and they change the menu every day, I stayed 4 nights and this is a good feature. Good wifi in rooms.Genuine Hotels.com guest review
"Nice hotel in a very convenient location."
We had a great time at the Residence Inn. The one bedroom room was very comfortable for my husband, my little boy and myself. The location is great, right next to the Aventura Mall and within one/ two miles to virtually anything you may need in the beautiful area of Aventura.Genuine Expedia guest review
"Convenient location for a family vacation"
Convenient location: The hotel is within reasonable driving distance from both airports. It's close to a couple of plazas which makes it easy to find restaurant, buy food or travel supplies. Comfortable stay: The suite rooms are cozy and clean. Breakfast buffet is nice. Staffs are friendly.Genuine Expedia guest review
Did not use the hotel all through the day as we went with my brother on his boat but we were welcomed and managed to book in early after our drive from Fort Lauderdale. Fabulous room, staff and location.Genuine Expedia guest review
The air conditioner makes to much noise, They should change the location of the power system from inside the bed room to another place. For the overall service, facilities and cleariness I really recommend this hotel as a good choice!Genuine Expedia guest review
"Great place to spend a week"
We enjoyed the hotel, the location and the staff. The staff in particular were very helpful ; always ready to find what we needed or give us directions. They were prompt and efficient. The room was "as expected" not over the top, but perfect for a week in a good location. You can walk to the mall, or take a quick ride to any of the restaurants and shops. […] Miami, Fort Lauderdale and Boca are all within an hour; so it is easy to meet up with friends. For those celebrating Passover, the hotel makes it easy to maintain dietary requirements. Read moreGenuine Expedia guest review
"Nice hotel with a full-service kitchen"
The accommodation was very comfortable and nice. The only issue was the dirty bathtub. The staff is very friendly.Genuine Expedia guest review
"Very nice hotel for price."
Nice staff,close to shopping and food.Few mins drive to beachGenuine Expedia guest review
"close to mall"
Excellent as alwaysGenuine Hotels.com guest review
Very professional staff...great breakfast...cleanGenuine Expedia guest review
"Emergency family visit"
Nice place and convenient for our purposes. Free breakfast was ok, more of a cattle call if you weren't early enough.Genuine Hotels.com guest review
i recomende to everyone, the roon was clean and had all we need, great staff, front desk clerck was very polite and efficient!!Genuine Expedia guest review
"I stay here for convenience to Aventura Mall."
When I am in Aventura for work, my work consists of visiting an account in Aventura Mall. This is the only reason I stay here. It's walking distance to the mall. The rooms are OK. Hotel staff was actually much better than last time I stayed. They were friendly and engaged with the hotel guests. The facility just seems like a franchise owned hotel. Areas […] that are in view of the guests are not as tidy as one would think a hotel would keep them. Sometimes when I walk to my room office doors will be open full of junk. It gives off a sloppy vibe. I would not stay here for a vacation as I think the lack of attention to details would drive me crazy and I would not find relaxing at all. It works for business stays. Read moreGenuine Expedia guest review
"Close to All"
I was attending a conference at the resort across the street but that hotel was booked. Honestly, this was a better choice.Genuine Hotels.com guest review
"You have to stay at this hotel"
The stay was amazing and the staff is great. On the daily basis the staff would go above and beyond to ensure I was comfortable. Not to mention the location is great because its less than three minutes away from the mall.Genuine Hotels.com guest review
"We got a Nice Time"
All OKGenuine Hotels.com guest review
Great Stay.Genuine Hotels.com guest review
"Great front desk staff/Managment"
The hotel itself was as I anticipated. A good family hotel- enough space having both the bedroom and the living area/kitchen. The thing that made the hotel stand out was the front desk personnel. We arrived late after a very delayed flight. We were exhausted- the staff members were friendly and helpful...providing bottled waters and helpful advice on […] where we could get food at that time of night. They were extra friendly when they found out we were celebrating my daughter's 13th birthday making her feel really special. It was just a very nice experience. Read moreGenuine Expedia guest review
Clean, very spacious, close to beach, mall & easy access to highways.Genuine Hotels.com guest review
"Residence Inn next to Aventura Mall"
Great location if looking to access Aventura Mall easily - as it's a 5-minute walking distance away across the parking lots.Genuine Expedia guest review
"The best !!!!"
Ill stay here anytime super clean and the staff was great . Free breakfast and pool for the kids .Genuine Hotels.com guest review
"Convenient location as I was on a shopping trip"
Was mostly what I expected as stayed before ffor the same purpose 2 years agoGenuine Expedia guest review
"Nice hotel cose to Aventura"
Well located near Aventura Mall We could go walking. 5minutes by Car from Sunny isle Very beautiful beachGenuine Expedia guest review
Rooms are great. Service Great. Would come back again!Genuine Expedia guest review
"Close to Mall"
.We had a great stay the hotel staff were very friendly and accommodating. We were able to check in upon arrival which was 10AM. The room was very clean and decorated nicely. We love the location because it was a 3-5 minute walk to Aventura Mall and Publix grocery shop.Genuine Hotels.com guest review
"Close to Aventura Mall, restaurants, etc."
Excellent size room, amenities, cleanliness and creature comforts. Friendly and competent staff. Would return without hesitation.Genuine Hotels.com guest review
"Good location near to aventura mall"
Stayed 1 night. Not many food options But quiet hotel comfy room.Genuine Expedia guest review
Great hotel for the Aventura Area. Room was very nice, clean and quiet. Modern facilities and very comfortable. You could also walk to Aventura mall which was very convenient.Genuine Hotels.com guest review
"Only stayed here for convenience"
Strange that there wasn't a closet for hanging clothes. There was a metal hanging rack in the room next to the bed. When I mentioned it to the desk clerk,, she just shrugged. Room was clean.Genuine Hotels.com guest review
"Good hotel in Aventura."
Good hotel with great location in Aventura. Free internet and free parking. Close to the turnberry golf course.Genuine Expedia guest review
"Wonderful hotel, great location!"
Big room and great service.Genuine Hotels.com guest review
Friendly staff, great location, spacious room. We had a studio room, fine for two.Genuine Expedia guest review
"Only good for shopping at Aventura Mall"
The staff not helpful. My booking requested two queenbeds. I was only referred to Expedia. It´s my understanding that I stay in a hotel and receive their service not being referred to my travel agent. Not professional. Also I asked for a late check-out and they were not cooperative. The cleaning personnel knocks at 8 in the morning on the door to […] ask for cleaning. AFter opening they told me I should put the sign to avoid. It can´t be a policy to make putting signs in order to avoid being waked up. Read moreGenuine Expedia guest review
It's right across the street from Turnberry Isle, a famous golf resort. The view was great location upscale neighborhood. Good stay.Genuine Expedia guest review
It seems more of a motel than a hotel. It's small and not so clean. The bathrooms are too small.Genuine Expedia guest review
Great location. Wonderful breakfast. Room had all necessities in kitchen. Took long time for housekeeping to clean room and hotel abit dated and room was quite musty smelling.Genuine Hotels.com guest review
We always like Marriott chain hotels. Clean and comfortableGenuine Expedia guest review
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