My wife and I had a very good stay.Had dinner once and breakfast twice.(we were out most of the time,)Food was delicious. Our server Edwin was wonderful. Will definitely go back.Genuine Hotels.com guest review
The hotel was awesome! Kind front desk workers, incredible breakfast, nice pool, classy lobby, Randi in the restaurant is THE GREATEST!! She was helpful and developed a good rapport with my friend and I immediately when we arrived. I felt appreciated and pleasant EVERYTIME we enjoyed breakfast or lunch. All of the employees were hospitable. Only con, […] the room was not cleaned thoroughly. Bathroom needed a thorough cleaning or to replace the handicap table. Each bed was not cleaned under and behind. Only surface cleaning has taken place in the handicap room. Thank goodness I bring my own cleaning products and tend to the room as needed. After a fresh clean on the first day, it was good to go! I do recommend the overall hotel. Read moreGenuine Hotels.com guest review
"Good quality, convenient location"
Very good value for the money. Convenient location just off I-595.Genuine Hotels.com guest review
"Not someplace I would recommend."
I was less than impressed with this hotel. I travel a lot for work and with my family. Unfortunately, I had to book this at the last minute and it was quite expensive. This hotel did not include breakfast or wifi. Also, the toilet was dirty,and broken; it ran all night long. The door to the room stuck and we had the slam into it to get it open. We were […] forced to pay a $50 incidental fee and when I asked for it to be waived (I didn't plan on purchasing any mini bar items) I was told that it is a mandatory charge. As it turns out, there is no mini bar. When I questioned this charge upon check out, I was told that it was for incidentals and a deposit on the room. Were I to cause damage, it would certainly cost more than $50. I still have the charge holding on my card. The manager gave us a voucher for breakfast, that was very good but, it didn't make up for the other things. Read moreGenuine Hotels.com guest review
Response by Renaissance Fort Lauderdale-Plantation Hotel Dear valued guest, Thank you for taking the time to rate your recent stay with us. I am disappointed and embarrassed with the experience you had with us most recently. I take your concerns very seriously and have already shared them with key members in leadership to address these areas of opportunities to ensure future guests to do not experience a similar situation. Thank you for staying with us and I hope to better serve you in the future. Sincerely, Allison Beckner Assistant General Manager
"Nice place, but I wouldn't got back"
Not my favorite. I wouldn't go back because of the hotel service. Upon checking in I asked to change the form of payment and they said to do that when I checked out. When I checked out they said I was already charged and there was nothing they could do.Genuine Hotels.com guest review
Response by Renaissance Fort Lauderdale-Plantation Hotel Dear valued guest, Thank you for taking the time to give us your feedback regarding your most recent stay. I am disappointed that we did not provide you a higher level of service. This is unacceptable and I have already shared your feedback with my front desk leadership to ensure that future guests do not encounter what you did. I take your concern very seriously and hope to have the opportunity to better serve you in the future. Sincerely, Allison B. Assistant General Manager
"Great South Florida Location"
I went to Fort Lauderdale to visit some friends and family. This hotel has a great location jus off 595 close to everything makes it some much easier to get around in South Florida.Genuine Hotels.com guest review
the beds were comfyGenuine Hotels.com guest review
"We will stay again."
Great service and friendly staff.Genuine Hotels.com guest review
Quick trip but worth the stay. Staff was friendly and very attentive. Would stay there again.Genuine Hotels.com guest review
Thr room was smaller than I expectedGenuine Hotels.com guest review
"very nice hotel with friendly staff"
very nice hotel. easy to get around the area. friendly staff.Genuine Hotels.com guest review
From a dirty sidewalk and the front doormat that surely needs a cleaning. Our room was not ready at 4 and they provided us a dinner while they got the room ready. The hostess at the restaurant needs a course in friendless but the waiter made up with his service.Genuine Hotels.com guest review
"Great stay minor issues"
Our stay during New Years Eve was great. The hotel was beautiful our room was very clean. Our refrigerator was not turned on and the phone was not working, but the facilities guy came and fixed the refrigerator. The only down side was that our air condition was not working, thankfully it did not get too warm since we could not switch rooms due to the […] hotel being full. Read moreGenuine Hotels.com guest review
"Not All That!!!!"
our stay was not what i thought it would be like, there were ants in our room and when they didn't have a double bed room they gave a rollaway bed that looked disgusting. The amenities were nice although when i tried to go swimming in the pool there were lizards climbing on the wall and on the floor close to the pool. In the end the manager gave us […] two rooms so we didn't have to sleep on the disgusting rollaway bed, so we did end up enjoying ourselves outside of the hotel. Read moreGenuine Hotels.com guest review
"Clean and Neat"
heading out on cruise. clean neat and safe. got a good nights sleep for next day cruise.Genuine Expedia guest review
"Fit the bill"
Had an overflow of guests at my house for a family wedding so I decided to stay at the Renaissance with my cousin. The hotel was Marriott quality; i got my points; and I was totally relaxed for the wedding! It fitted the bill!Genuine Expedia guest review
Very clean and family friendly only thing there was no microwave in room other then that it was a pleasant stayGenuine Hotels.com guest review
"I expect more"
GoodGenuine Hotels.com guest review
"Great place to stay"
Service is always amazingGenuine Hotels.com guest review
Very nice and great service. The dinner in your restaurant was nice but the steaks were dry and tough.Genuine Hotels.com guest review
"Great place to stay!"
We enjoyed our stay greatly and would gladly stay here again.Genuine Hotels.com guest review
"Where was my pull out bed?!"
Experience was awesome overall, only thing was we never receieved pull out bed we requested upon reserving roomGenuine Hotels.com guest review
"Atlanta Dolfan Headquarters"
Loved it. We stayed booked because this is where all the Atlanta Dolfan club members were staying. Nice location. You do have tor drive to get anywhere though. It's located in a business park. Right near the interstate. Very nice hotel. The room was very comfortable and clean.Genuine Expedia guest review
"Great value compared to inferior competition"
Great hotel, great restraunt, free internet, and reasonably priced .Genuine Expedia guest review
"Modern, upscale decor. Great staff!"
Beautiful hotel. Staff and service excellent!Genuine Hotels.com guest review
"I will go back several times!"
I travel to the Fort Lauderdale area a minimum of three times per year. I have tried multiple hotels, and the Renaissance is by far my favorite. After my initial stay, I gave another hotel a try, but will always attempt to stay at the Renaissance in the future. It is a beautiful hotel, with friendly and very helpful staff. The beds are very comfortable, […] and I have always slept soundly there. Highly recommended, and will return each trip! Read moreGenuine Expedia guest review
"So so with issues"
Stayed 2 nights. Fist morning ruined coffee with spoiled creamer in room. Called for more coffee and was brought a new coffee right away. The. A thermos of coffee came 15 minutes later with a $15 charge I never asked for. Last morning was awakened to a maid beating on my door saying "check out" it was 9am check out was 11.Called front desk and all they […] said" that's not protocol" Read moreGenuine Expedia guest review
Response by Renaissance Fort Lauderdale-Plantation Hotel Dear Valued Guest, I wanted to take a moment to sincerely apologize for the experience my team and I created for you on your most recent stay with us. It is embarrassing and unacceptable for us to not do a better job of providing all our guests the basic necessities such as unspoiled cream for their coffee and a disturbance free check out day. You place a great deal of trust in us to provide you a great experience and I am sorry we failed to do so. This is not our standard and not the level of experience we seek to provide for our guests. I assure you your feedback will be used to make our hotel better and to ensure we meet the standards we hold ourselves accountable to on every guest experience. Thank you again for staying with us and we hope if your travels bring you back to the area you will give us another opportunity to provide you the level of experience we know we can provide.
ExcellentGenuine Hotels.com guest review
Large rooms, very clean, upscale hotel.Genuine Hotels.com guest review
"Nice for a short stay"
Good for a short period of time. It a good hotel is just me I don't like the decoration. But it ok.Genuine Expedia guest review
The hotel was lovely, the staff extremely helpful and attentive. The breakfast buffet in the restaurant was excellent. Would stay there again if in the area.Genuine Hotels.com guest review
"Comfortable and Convenient"
This is a very nice hotel and was perfect for visiting family in the area. It was close to everything we needed. We even found a trail next to the canal to take a morning walk. We even had a chance to enjoy the pool and jacuzzi one evening. I would definitely recommend this hotel!Genuine Hotels.com guest review
"Stop over for flight next day"
Think it could have give more complimentary breakfast and in room free WiFi doesn't make much sense to be able to get it in the lobby and all throught the first floor but not in the rooms I have stayed many hotels through Hotels .com. And every one had free WiFi.. I will be sure to read more thoroughly on my next search for a hotel in the future.Genuine Hotels.com guest review
Response by Renaissance Fort Lauderdale-Plantation Hotel Dear Guest, I wanted to thank you for choosing to stay at our hotel and thank you for taking the time to provide your feedback. I am sorry that my team and my hotel did not live up to your standards. We hold ourselves to a very high standard and we are disappointed to know we missed the mark on your stay. I assure you we will continue to look for ways to improve and better our experience. I will also personally take a look at our hotel information listing to ensure we are properly presenting the items our hotel includes and does not include to ensure our guests have all the information needed to choose the right hotel for them and their travels. Thank you again for your time. David Meisner General Manager Renaissance Plantation
The quality of service was outstanding! and almost unbelievable. The Hotel was a great value and very nice (highly recommend) but I'm writing this review because the Employees and their friendly customer service was second to none. I've never bothered with "reviews" (I read but never wrote) but my experience was worth writing about. There are plenty […] of nice Hotel/Facilities out there, but it was the Staff what made my short trip memorable. I applaud the employees for creating a great culture and I'm looking forward to going back. Read moreGenuine Hotels.com guest review
This hotel was amazing. The staff were so accommodating and pleasant. It's GREAT to get amazing customer service because it seems so far and few between now. We will absolutely be staying here again!Genuine Hotels.com guest review
"Nice hotel close to everything"
I booked this hotel at the last minute after my husband and I booked another hotel previously. This was our anniversary weekend and we just wanted to get away. The room was spacious and had a wonderful view of the city. I would recommend this hotel to everyone. Its close to restaurants and shopping.Genuine Expedia guest review
Great service and great location. I recommend this hotel.Genuine Hotels.com guest review
Clean, modern and great staff, stayed for three nights. Close to freeways and airport. Shopping and beaches within ten minutes.Genuine Expedia guest review
I would not return to this place. The hotel is akin to a motel 6 with slightly updated styling. It was a huge disappointment.Genuine Expedia guest review
The location was about 10-15 minutes from the beach, but was very well maintained and comfortable. The decor and staff was very nice.Genuine Hotels.com guest review
We had a very pleasant stay in Plantation. Would stay againGenuine Hotels.com guest review
Staff is friendly and the rooms are clean. We enjoyed our stay.Genuine Expedia guest review
"Hotel Location and comments"
Hotel is within a reasonable distance from the airport, and is right off the 595 freeway. Lots of convenient free parking. The room was very comfortable, and clean. The front desk staff was very helpful, and courteous. It has free Wi-fi, and the tech staff was readily available to help us with questions on how to get online. We extended our stay by […] one night, and the room key and wi-fi access was not automatically updated. We had to get the access updated. The rates were reasonable. We will now use this hotel on future visits. We were a party of 2 couples, occupying 2 rooms. All were in agreement this was a great hotel to stay in, and were glad we stayed here. O Read moreGenuine Expedia guest review
Tremendous!Genuine Hotels.com guest review
I spent 3 nights at this hotel and I must say it was pleasing. The staff was pleasant and friendly. i Iike the convenience of the restaurant and bar down stairs. Found the drinks to be a little expensive. I loved the décor it was absolutely beautiful. I will absolutely stay there again.Genuine Expedia guest review
Just average! Good location for shopping malls, 10 mins in taxi.Genuine Expedia guest review
"Very nice and clean. Great location."
Very nice. Great access to I-595 for guests needing to get to FLL Airport or Port Everglades to hop on a cruise.Genuine Expedia guest review
"Very poor maintenance and poor service"
From the moment we walked in we noticed that the air vents were covered in dirt, they came up and cleaned it. Then we tried to take a shower black soot came out of the shower when when they came up to check it the maintenance man said yes we have been having an issue with this they fixed it and put in a new shower head while this was going on our breakfast […] came up (eggs) they were cold we even asked the manager that was in our room to check and he put his fingers in the eggs to see if they were cold and they were so he ordered us a new breakfast which took 45 min to come and he said he would not charge us and give us 20%off the bill. Well when we got home we checked our bill and not only did they charge for the breakfast they also overcharged the total bill by almost $100.00, so we called and the manager on the phone said we are sorry but it looks like they charged instead of crediting your account but because of all these issues we will issue a full credit for your account it still has not shown up on our account. Read moreGenuine Hotels.com guest review
Hotel and staff were great. There was a water issue but it was because pipes were being fixed and it was resolved in less then 30 minutes. The maid overlooked our room because we left out late that morning but it was cleaned as soon as we reported it.Genuine Expedia guest review
Good hotel near highway, near FLL Airport and Sea Port . ( 10 minutes in car)Genuine Expedia guest review
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