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1 room, 2 adults
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JW Marriott Surabaya, Surabaya

5 stars
Jalan Embong Malang 85-89SurabayaEast Java60261Indonesia, ‏‎855-239-9485
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Excellent4.4 / 5
Service
Fantastic service
Location
Great location
Room
Great room
Vibe
Poor vibe
95See all 95 Hotels.com reviews
From 513 reviewsTripAdvisor Traveller Rating

JW Marriott Surabaya, Surabaya

Hotel Info: ‎866-539-8117‎

from $57
  • Studio
  • Studio, 1 King Bed
  • Deluxe Room
  • Deluxe Room
  • Executive Studio, Business Lounge Access
  • Executive Suite, 1 Bedroom, Business Lounge Access
  • Executive Suite, 2 Bedrooms, Business Lounge Access, City View
  • Studio
  • Executive Suite, 1 Bedroom, Business Lounge Access
  • Executive Studio, 1 King Bed, Business Lounge Access
  • Deluxe Room, Business Lounge Access
  • Studio
  • Suite
  • Suite, 1 King Bed
  • Executive Studio, 1 King Bed
  • Deluxe Room (Executive)
  • Executive Suite, 2 Bedrooms, Business Lounge Access

At a glance

Key facts

Hotel size

  • This hotel has 407 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is Noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (18 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

  • Train station pickup *

Parking

  • Free self parking

  • Valet parking *

Offsite

  • Free shopping center shuttle

Also known as

  • Jw Marriott Hotel Surabaya
  • JW Marriott Surabaya Hotel
  • Jw Surabaya
  • Marriott Surabaya
  • Surabaya Jw Marriott
  • Surabaya Marriott
  • JW Marriott Hotel Surabaya Java
  • JW Marriott Surabaya

Policies

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs IDR 50000 per night

Buffet breakfast is offered for an extra charge of IDR 220000 for adults and IDR 110000 for children (approximately)

Airport shuttle service is offered for an extra charge of IDR 400000 per vehicle (one way)

Train station pick-up service is offered for an extra charge

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa treatment room(s)
  • Sauna
  • Nightclub
  • Pool umbrellas
  • Health club
Working away
  • Business center
  • Meeting rooms 10
  • Conference space size (feet) - 132483
  • Conference space size (meters) - 12308
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1996
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually furnished
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

JW Marriott Surabaya, Surabaya’s small print

Also known as

  • Jw Marriott Hotel Surabaya
  • JW Marriott Surabaya Hotel
  • Jw Surabaya
  • Marriott Surabaya
  • Surabaya Jw Marriott
  • Surabaya Marriott
  • JW Marriott Hotel Surabaya Java
  • JW Marriott Surabaya

Policies

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs IDR 50000 per night

Buffet breakfast is offered for an extra charge of IDR 220000 for adults and IDR 110000 for children (approximately)

Airport shuttle service is offered for an extra charge of IDR 400000 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 95 reviews

JW Marriott Surabaya, Surabaya
Outstanding5.0 / 5
like home
as usual the staff are the best
3 night business trip
JW Marriott Surabaya, Surabaya
Outstanding5.0 / 5
This was a very classy place. Excellent and friendly service.
2 night family trip
JW Marriott Surabaya, Surabaya
Excellent4.0 / 5
nice enough
If you are staying in Surabaya, you should stay here.
2 night trip
JW Marriott Surabaya, Surabaya
Outstanding5.0 / 5
Everything you would expect from the Marriott
Our stay was as pleasant as one could be. They really did live up to their reputation. The ONLY thing I disliked was that I found some of the breakfast items to be a little lacking in taste. The watermelon juice was really more like pink water than anything else but disappointment in SOME items on the breakfast buffet (at 155 000IDR) was the only negative I can say about my experience.
4 night romance trip
JW Marriott Surabaya, Surabaya
Excellent4.0 / 5
Nice
No More JJ's Pub downstairs. Other than that, the hotel is nice.
2 night trip

See all reviews

JW Marriott Surabaya, Surabaya

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